Compare CTM (formerly CallTrackingMetrics) and CallHippo 
Featured Products
At a Glance
Market Segments
Small-Business (66.3% of reviews)
Small-Business (74.8% of reviews)
Entry-Level Pricing
$79.00 Per Month
$1.00 Per Month
CTM (formerly CallTrackingMetrics)
Star Rating
(760)4.5 out of 5
Market Segments
Small-Business (66.3% of reviews)
Pros & Cons
Entry-Level Pricing
$79.00 Per Month
Browse all 4 pricing plansCallHippo
Star Rating
(390)4.5 out of 5
Market Segments
Small-Business (74.8% of reviews)
Pros & Cons
Entry-Level Pricing
$1.00 Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that CallTrackingMetrics excels in providing a highly customizable experience, with users appreciating the ability to tailor the program to fit their specific business needs. This adaptability is highlighted by feedback mentioning its superior API integrations, particularly with Google Ads, making it a preferred choice for businesses that rely on these platforms.
- Users say that CallHippo stands out for its affordability and value, offering a range of services that would typically come at a higher cost elsewhere. Reviewers express satisfaction with the overall experience, noting that the platform delivers reliable call quality and essential features like call recording and CRM integration, which simplify tracking conversations.
- According to verified reviews, CallTrackingMetrics has a significant edge in user satisfaction, reflected in its higher G2 Score and a larger volume of recent reviews. Users commend its reliability and adaptability, stating that it serves as a cornerstone for their attribution mechanics, which is crucial for effective marketing strategies.
- Reviewers mention that CallHippo is particularly praised for its ease of setup, allowing users to quickly start making calls without complications. This user-friendly approach is a major draw for small businesses looking for a straightforward solution to their communication needs.
- G2 reviewers highlight that CallTrackingMetrics offers superior support quality, with users rating it highly for being a good business partner. Feedback indicates that the support team is responsive and helpful, which is essential for businesses that rely on effective communication tools.
- Users report that while CallHippo provides a smooth user experience, it may not match the advanced features and customization options available in CallTrackingMetrics. For instance, CallTrackingMetrics users appreciate its robust session routing and queuing capabilities, which enhance operational efficiency in call management.
Pricing
Entry-Level Pricing
CTM (formerly CallTrackingMetrics)
Marketing Lite
$79.00
Per Month
Attribution essentials to measure the impact of your marketing efforts
- Unlimited users
- Attribute calls and texts to their source
- Standard call recording, forwarding, and IVR routing
CallHippo
Basic
$1.00
Per Month
- 1 Free Phone Number
- Free WhatsApp Business API
- Voicemail
Free Trial
CTM (formerly CallTrackingMetrics)
Free Trial is available
CallHippo
Free Trial is available
Ratings
Meets Requirements
9.1
631
8.9
303
Ease of Use
8.6
637
8.9
305
Ease of Setup
8.4
534
8.9
190
Ease of Admin
8.6
530
8.8
146
Quality of Support
9.0
586
8.9
307
Has the product been a good partner in doing business?
9.2
525
8.7
148
Product Direction (% positive)
9.1
630
8.2
273
Features by Category
Call Analytics
9.6
54
|
Verified
Not enough data
8.4
33
|
Verified
Not enough data
9.0
46
|
Verified
Not enough data
8.9
45
|
Verified
Not enough data
Artificial Intelligence - Conversation Intelligence
8.7
40
|
Verified
Not enough data
8.5
39
|
Verified
Not enough data
Not enough data
Not enough data
Generative AI
6.8
11
Not enough data
Agentic AI - Conversation Intelligence
5.8
6
Not enough data
5.3
6
Not enough data
6.1
6
Not enough data
5.6
6
Not enough data
6.7
6
Not enough data
5.8
6
Not enough data
4.7
6
Not enough data
Channels
9.7
32
|
Verified
9.0
90
|
Verified
8.7
22
Feature Not Available
9.2
19
|
Verified
Feature Not Available
9.0
29
|
Verified
8.2
70
|
Verified
9.0
21
Feature Not Available
Generative AI
7.9
7
8.1
27
Functions
9.3
50
|
Verified
9.0
54
|
Verified
9.4
47
|
Verified
8.8
54
|
Verified
9.5
43
|
Verified
8.8
52
|
Verified
9.2
21
Feature Not Available
9.4
18
|
Verified
8.5
54
|
Verified
9.7
27
|
Verified
8.9
52
|
Verified
9.5
22
|
Verified
Feature Not Available
9.5
22
|
Verified
8.8
51
|
Verified
Agentic AI - Contact Center
7.0
5
8.3
10
9.2
6
8.7
13
7.3
5
8.5
11
8.0
5
8.5
11
Administrative
9.2
47
|
Verified
8.9
46
9.7
47
|
Verified
8.9
60
|
Verified
9.2
50
|
Verified
9.2
70
|
Verified
9.8
21
|
Verified
9.1
61
|
Verified
9.4
19
|
Verified
8.9
47
Attribution Modeling
8.7
43
Not enough data
8.1
38
Not enough data
Feature Not Available
Not enough data
8.5
33
Not enough data
8.8
39
Not enough data
Feature Not Available
Not enough data
Agentic AI - Attribution
5.8
10
Not enough data
7.0
10
Not enough data
5.8
10
Not enough data
5.2
10
Not enough data
Marketing
8.7
29
Not enough data
9.0
33
Not enough data
9.4
43
Not enough data
9.1
49
Not enough data
Reporting
8.8
48
Not enough data
8.6
46
Not enough data
8.8
43
Not enough data
Platform
Not enough data
8.4
36
Not enough data
8.7
41
Not enough data
8.5
35
Not enough data
8.8
38
Not enough data
8.8
41
Not enough data
8.6
35
Not enough data
8.8
36
Generative AI
Not enough data
8.7
15
Workforce Management
Not enough data
9.2
40
Not enough data
9.1
43
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
9.3
45
Not enough data
9.2
42
Generative AI
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
8.8
120
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
90
Not enough data
Feature Not Available
Not enough data
8.1
79
|
Verified
Not enough data
8.4
82
|
Verified
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
8.4
76
Not enough data
8.5
87
Not enough data
8.8
82
Advanced Features
Not enough data
8.3
77
|
Verified
Not enough data
8.2
79
|
Verified
Not enough data
8.8
107
|
Verified
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
6.9
14
Not enough data
7.6
13
Not enough data
Calling
9.8
18
Not enough data
9.2
17
Not enough data
9.5
18
Not enough data
9.5
16
Not enough data
9.2
17
Not enough data
Contacts
9.5
16
Not enough data
9.4
16
Not enough data
9.4
16
Not enough data
Insights
8.2
17
Not enough data
8.9
17
Not enough data
8.9
17
Not enough data
Feature Not Available
Not enough data
7.3
16
Not enough data
8.6
15
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
5.7
5
Not enough data
Not enough data
Not enough data
Training
8.8
8
Not enough data
8.5
8
Not enough data
7.6
7
Not enough data
7.9
8
Not enough data
Feedback
8.1
8
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
8.8
8
Not enough data
7.9
8
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
9.6
13
|
Verified
Not enough data
9.4
12
|
Verified
Not enough data
9.3
10
|
Verified
Not enough data
Features
9.5
13
Not enough data
9.4
9
Not enough data
8.9
11
|
Verified
Not enough data
9.5
11
|
Verified
Not enough data
Feature Not Available
Not enough data
9.8
9
Not enough data
Marketing Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Phone Number Management
9.2
294
Not enough data
9.1
249
Not enough data
8.8
180
Not enough data
Tracking
8.9
268
Not enough data
9.0
228
Not enough data
8.9
231
Not enough data
Analytics
9.0
296
Not enough data
9.3
300
Not enough data
8.7
271
Not enough data
8.4
102
Not enough data
Call Routing
8.9
169
Not enough data
8.9
150
Not enough data
8.6
137
Not enough data
Administration
8.5
85
Not enough data
9.2
131
Not enough data
9.1
150
Not enough data
Agentic AI - Inbound Call Tracking
6.2
22
Not enough data
7.0
22
Not enough data
6.1
22
Not enough data
Marketing Operations
8.4
45
Not enough data
9.1
58
Not enough data
8.8
47
Not enough data
9.1
58
Not enough data
8.3
45
Not enough data
8.5
42
Not enough data
Campaign Activity
8.8
51
Not enough data
8.7
62
Not enough data
8.0
44
Not enough data
8.9
55
Not enough data
8.3
40
Not enough data
7.5
35
Not enough data
Agentic AI - Marketing Analytics
6.1
11
Not enough data
7.3
11
Not enough data
6.7
11
Not enough data
Categories
Categories
Shared Categories
CTM (formerly CallTrackingMetrics) and CallHippo are categorized as Contact Center
Unique Categories
CTM (formerly CallTrackingMetrics) is categorized as Speech Analytics, Conversation Intelligence, Sales Coaching, Outbound Call Tracking, Inbound Call Tracking, Marketing Analytics, Attribution, AI Voice Assistants, and UCaaS Platforms
CallHippo is categorized as VoIP Providers and Call Center Infrastructure (CCI)
Reviews
Reviewers' Company Size
CTM (formerly CallTrackingMetrics)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
CallHippo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
38.2%
Internet
6.2%
Construction
4.1%
Consumer Services
3.8%
Hospital & Health Care
3.8%
Other
43.8%
Information Technology and Services
17.1%
Marketing and Advertising
7.9%
Computer Software
7.6%
Education Management
6.0%
Financial Services
2.9%
Other
58.5%
Discussions
What do you think is the best thing about Call Tracking Metrics
2 Comments
LB
I also think that it is very convenient, especially for parents. When I started letting my son go to school on his own, I realized the importance of such...Read more
Where can I forward my calls to?
1 Comment
AF
You can forward your calls within the CTM numbers you currently have or forward to an external answering service.Read more
Can I change plans after I sign up?
1 Comment
AF
Yes you can, there are several plans you can upgrade to.Read more
How can I get better prices from CallHippo?
5 Comments
PC
they have calling number in contact us or else ask a callback on CHAT support. They will callRead more
CallHippo has no more discussions with answers
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