Compare Close and User.com 
At a Glance
Market Segments
Small-Business (79.3% of reviews)
Small-Business (76.5% of reviews)
Entry-Level Pricing
$9.00 1 Seat Per Month
No pricing available
Close
Star Rating
(2,016)4.7 out of 5
Market Segments
Small-Business (79.3% of reviews)
Pros & Cons
Entry-Level Pricing
$9.00 1 Seat Per Month
Free Trial is available
Browse all 4 pricing plansUser.com
Star Rating
(51)4.3 out of 5
Market Segments
Small-Business (76.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about User.comSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Close excels in user experience, with many users highlighting its ease of use and quick implementation. One user mentioned, "Close is very easy to learn and use as a CRM," which reflects the platform's intuitive design that supports effective pipeline management.
- Users say that User.com offers a unique blend of CRM and marketing automation features, making it a versatile choice for businesses. One reviewer noted, "I appreciate how User.com combines CRM, marketing automation, and GDPR-compliant data management all in one platform," showcasing its all-in-one capabilities.
- According to verified reviews, Close stands out with its high-quality support, receiving a score of 9.3. Users have praised the platform for being a "good partner in doing business," indicating a strong commitment to customer service and satisfaction.
- Reviewers mention that while User.com has a solid feature set, it faces challenges in areas like performance and reliability, with a score of 7.2. This suggests that some users may experience issues that could impact their day-to-day operations.
- G2 reviewers highlight that Close's forecasting feature is particularly valuable, with users noting its importance for customer response and pipeline management. This feature contributes to its overall high satisfaction ratings, making it a preferred choice for sales teams.
- Users express mixed feelings about User.com's user interface, with some finding it intuitive while others feel it could be improved. One user mentioned the platform's ability to "unify customer data, campaigns, chat, and analytics," but there are indications that the learning curve may not be as smooth as with Close.
Pricing
Entry-Level Pricing
Close
Solo
$9.00
1 Seat Per Month
Built for the individual who wants every lead, pipeline, and conversation in one place.
- 1 user included
User.com
No pricing availableFree Trial
Close
Free Trial is available
User.com
Free Trial is available
Ratings
Meets Requirements
9.1
1,742
8.3
41
Ease of Use
9.2
1,783
8.5
41
Ease of Setup
9.0
1,120
8.6
20
Ease of Admin
9.0
566
9.2
17
Quality of Support
9.3
1,557
8.7
39
Has the product been a good partner in doing business?
9.3
561
8.3
17
Product Direction (% positive)
9.5
1,754
8.7
37
Features by Category
Sales Force Automation
9.0
1354
|
Verified
6.9
8
|
Verified
Feature Not Available
Feature Not Available
9.0
1359
|
Verified
8.1
8
|
Verified
9.0
1387
|
Verified
8.5
8
|
Verified
8.3
1166
Not enough data
9.1
1307
|
Verified
8.6
6
|
Verified
8.4
1123
6.4
6
|
Verified
8.3
1131
6.7
5
|
Verified
8.4
1162
7.2
6
|
Verified
Marketing Automation
8.7
1262
8.6
7
|
Verified
8.5
1218
8.3
8
|
Verified
9.2
1340
9.0
8
|
Verified
8.2
1133
9.7
5
|
Verified
Customer Support
8.7
1216
|
Verified
7.5
8
|
Verified
8.7
1226
|
Verified
9.0
8
|
Verified
8.7
1260
|
Verified
8.3
9
|
Verified
8.7
1250
|
Verified
7.2
6
|
Verified
8.6
1198
|
Verified
7.6
7
|
Verified
Reporting & Analytics
8.7
1259
|
Verified
7.1
8
|
Verified
8.8
1281
|
Verified
7.6
9
|
Verified
8.2
1141
7.4
7
|
Verified
Mobile & Social
8.2
1074
7.8
6
7.9
1097
7.5
6
8.2
1087
Not enough data
Platform
8.7
1196
|
Verified
Not enough data
8.8
1215
|
Verified
9.3
5
|
Verified
8.9
1198
9.4
6
|
Verified
8.5
1124
Not enough data
8.0
1070
|
Verified
Not enough data
8.4
1098
Not enough data
9.1
1213
|
Verified
7.2
6
|
Verified
8.4
1115
Not enough data
Integration
8.8
1124
|
Verified
8.6
6
|
Verified
8.7
1126
|
Verified
7.8
6
|
Verified
8.5
1060
|
Verified
7.2
6
|
Verified
Generative AI
Feature Not Available
Not enough data
Agentic AI - CRM
8.5
82
Not enough data
8.5
80
Not enough data
8.6
80
Not enough data
8.5
81
Not enough data
8.7
81
Not enough data
8.8
80
Not enough data
8.7
80
Not enough data
Email Marketing
Not enough data
8.6
11
|
Verified
Not enough data
8.8
8
|
Verified
Not enough data
8.5
9
|
Verified
Not enough data
8.5
9
|
Verified
Online Marketing
Not enough data
9.2
6
|
Verified
Not enough data
8.9
6
|
Verified
Not enough data
8.9
6
|
Verified
Not enough data
9.2
6
|
Verified
Not enough data
8.9
6
Lead Management
Not enough data
9.2
6
|
Verified
Not enough data
9.3
5
|
Verified
Not enough data
8.1
7
|
Verified
Not enough data
8.1
6
|
Verified
Not enough data
8.5
8
|
Verified
Not enough data
9.3
7
|
Verified
Not enough data
9.7
5
|
Verified
Not enough data
9.2
8
|
Verified
Campaign Management
Not enough data
8.1
8
|
Verified
Not enough data
7.1
7
Not enough data
7.9
8
|
Verified
Not enough data
6.7
6
Social
Not enough data
8.6
7
Not enough data
8.3
8
|
Verified
Not enough data
9.2
8
|
Verified
Not enough data
8.8
8
|
Verified
Not enough data
8.8
7
Reporting & Analytics
Not enough data
8.0
9
|
Verified
Not enough data
9.1
9
|
Verified
Not enough data
9.4
6
|
Verified
Not enough data
9.4
6
|
Verified
Not enough data
8.7
5
Platform
Not enough data
8.7
5
|
Verified
Not enough data
9.2
6
|
Verified
Not enough data
9.3
5
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
|
Verified
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
7.8
6
|
Verified
Not enough data
7.5
6
|
Verified
Not enough data
8.0
5
|
Verified
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
7.9
133
Not enough data
8.6
133
Not enough data
9.0
140
Not enough data
8.6
134
Not enough data
Organization
9.2
136
Not enough data
8.9
133
Not enough data
8.9
133
Not enough data
Performance Analysis
8.2
127
Not enough data
8.9
134
Not enough data
Sales Analysis
8.3
134
Not enough data
8.6
134
Not enough data
Generative AI
8.4
82
Not enough data
8.7
82
Not enough data
Agentic AI - AI Sales Assistant
9.8
9
Not enough data
9.6
9
Not enough data
9.4
9
Not enough data
9.4
9
Not enough data
9.8
8
Not enough data
8.9
9
Not enough data
9.8
8
Not enough data
Integrated Workflows
9.1
220
Not enough data
9.1
223
Not enough data
9.0
215
Not enough data
8.7
212
Not enough data
9.0
217
Not enough data
9.0
221
Not enough data
8.9
220
Not enough data
Repeatability and Reportability
8.6
215
Not enough data
8.9
215
Not enough data
8.9
205
Not enough data
8.3
203
Not enough data
7.8
201
Not enough data
AI and Automation
8.2
194
Not enough data
8.1
197
Not enough data
8.2
190
Not enough data
7.9
198
Not enough data
7.8
196
Not enough data
Generative AI
8.0
197
Not enough data
Agentic AI - Sales Engagement
8.5
32
Not enough data
8.5
32
Not enough data
8.6
32
Not enough data
8.3
31
Not enough data
8.8
31
Not enough data
8.8
32
Not enough data
8.9
32
Not enough data
Dialing Options
9.1
150
Not enough data
9.2
151
Not enough data
9.4
17
Not enough data
Agent Tools
8.6
146
Not enough data
8.8
142
Not enough data
9.4
147
Not enough data
Automation
8.9
141
Not enough data
8.5
142
Not enough data
8.6
142
Not enough data
Agentic AI - Auto Dialer
8.8
21
Not enough data
8.8
21
Not enough data
AI Capabilities - Auto Dialer
9.4
17
Not enough data
9.3
17
Not enough data
9.5
17
Not enough data
Campaigns
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Push Notification
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Text Messaging
8.8
265
|
Verified
Not enough data
9.3
287
|
Verified
Not enough data
9.3
282
|
Verified
Not enough data
8.7
267
|
Verified
Not enough data
8.4
252
Not enough data
8.7
257
Not enough data
8.9
256
Not enough data
Feature Not Available
Not enough data
SMS Platform
9.0
280
|
Verified
Not enough data
9.1
276
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.0
263
|
Verified
Not enough data
Agentic AI - SMS Marketing
8.6
15
Not enough data
8.4
15
Not enough data
9.0
15
Not enough data
8.7
15
Not enough data
8.9
15
Not enough data
8.6
15
Not enough data
Channels
8.6
105
Not enough data
8.6
107
Not enough data
8.0
107
Not enough data
Design
8.5
109
Not enough data
7.9
106
Not enough data
8.9
107
Not enough data
8.9
106
Not enough data
9.0
103
Not enough data
Generative AI
8.3
103
Not enough data
8.8
102
Not enough data
Platform
8.6
37
Not enough data
9.1
38
Not enough data
9.2
38
Not enough data
9.3
38
Not enough data
9.1
37
Not enough data
8.6
37
Not enough data
9.0
37
Not enough data
Generative AI
9.1
37
Not enough data
Workforce Management
9.3
38
Not enough data
9.1
37
Not enough data
Call Center Infrastructure (CCI)
9.8
9
Not enough data
9.6
9
Not enough data
9.8
10
Not enough data
9.8
9
Not enough data
Administrative
9.7
40
Not enough data
9.2
39
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
9.4
6
|
Verified
Not enough data
9.4
6
|
Verified
Not enough data
8.6
7
|
Verified
Not enough data
9.7
5
|
Verified
Not enough data
Not enough data
Internal Use
Not enough data
9.3
5
|
Verified
Not enough data
8.9
6
|
Verified
Not enough data
8.1
6
|
Verified
Not enough data
7.9
7
|
Verified
Not enough data
7.5
8
|
Verified
Not enough data
7.6
7
|
Verified
Agentic AI - Visitor Identification
Not enough data
Not enough data
Agentic AI - Email Tracking
8.7
22
Not enough data
8.3
22
Not enough data
8.1
20
Not enough data
8.3
21
Not enough data
8.2
21
Not enough data
8.1
20
Not enough data
8.2
21
Not enough data
Analytics
8.6
488
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Customizations
9.0
496
Not enough data
9.2
496
Not enough data
8.8
521
Not enough data
8.6
477
Not enough data
9.2
519
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Sales Analytics
9.0
17
Not enough data
8.9
17
Not enough data
8.8
16
Not enough data
9.0
17
Not enough data
8.4
17
Not enough data
Data Sourcing
8.5
163
Not enough data
8.7
163
Not enough data
8.5
163
Not enough data
8.8
166
Not enough data
8.6
160
Not enough data
Predictive Analytics
8.6
160
Not enough data
8.7
160
Not enough data
8.3
155
Not enough data
8.4
158
Not enough data
Sales Management
9.1
161
Not enough data
8.3
157
Not enough data
8.8
156
Not enough data
9.2
161
Not enough data
Agentic AI - Outbound Call Tracking
8.5
24
Not enough data
8.4
24
Not enough data
Calling
9.2
664
Not enough data
Feature Not Available
Not enough data
9.0
645
Not enough data
9.3
659
Not enough data
8.9
30
Not enough data
Contacts
8.8
655
Not enough data
8.7
618
Not enough data
9.0
653
Not enough data
Insights
9.3
676
Not enough data
9.0
630
Not enough data
8.7
592
Not enough data
9.0
652
Not enough data
8.8
631
Not enough data
9.0
28
Not enough data
Categories
Categories
Shared Categories
Close and User.com are categorized as CRM
Unique Categories
User.com is categorized as Live Chat, Marketing Automation, Visitor Identification, and Push Notification
Reviews
Reviewers' Company Size
Close
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
User.com
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
15.0%
Computer Software
8.8%
Real Estate
8.1%
Financial Services
6.6%
Information Technology and Services
5.5%
Other
56.0%
Marketing and Advertising
20.4%
Computer Software
12.2%
Information Technology and Services
12.2%
Internet
8.2%
Accounting
6.1%
Other
40.8%
Alternatives
Discussions
How long does it take to generate a new integration?
2 Comments
PE
Hey Camila, we do not have an integration with Apollo at this time. However, you can request one in this form on our website...Read more
how do I integrate WhatsApp?
2 Comments
KS
You can use Zapier or use API's to link them manually.Read more
Can you help me with the setup?
1 Comment
Official Response from User.com
Each new client receives 1 free Onboarding call from our support team. You can ask for help on our chat as well. If you need some extra support, check our...Read more
Is User com good?
1 Comment
NN
User.com is a customer communication and marketing automation platform with a variety of features to help businesses engage with customers, manage leads, and...Read more
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