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Compare Close and Reply 
Featured Products
At a Glance
Market Segments
Small-Business (79.1% of reviews)
Small-Business (80.8% of reviews)
Entry-Level Pricing
Starting at $9.00 1 User Per Month
Free
Close
Star Rating
(2,004)4.7 out of 5
Market Segments
Small-Business (79.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $9.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansReply
Star Rating
(1,524)4.6 out of 5
Market Segments
Small-Business (80.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Close excels in user experience, with many praising its intuitive interface that simplifies navigation and reduces the learning curve for new users. One user highlighted how easy it is to integrate with tools like Calendly and Slack, making it a seamless part of their workflow.
- Users say that Reply offers strong automation capabilities, particularly for outbound prospecting. Reviewers appreciate the ability to automate sequences while maintaining a level of personalization, which is crucial for engaging prospects effectively across multiple channels like email, LinkedIn, and SMS.
- According to verified reviews, Close has a significant edge in overall satisfaction, reflected in its higher G2 Score. Users frequently mention the call recording feature as a standout, allowing them to track conversations and improve their sales strategies.
- Reviewers mention that while Reply has been a reliable tool for several years, some users feel it could improve in areas like ease of use and setup. Feedback indicates that while it performs well, the initial configuration can be a bit challenging compared to Close's more straightforward onboarding process.
- Users highlight that both platforms provide quality support, but Close stands out with a slightly higher rating for quality of support. Reviewers have noted that Close's support team is responsive and effective, which enhances the overall user experience.
- G2 reviewers report that Close's robust features for task management and lead tracking significantly enhance productivity. Users appreciate the smart views and filtering options that help them stay organized and focused on their sales goals, a feature that some users of Reply feel is less intuitive.
Pricing
Entry-Level Pricing
Close
Solo
Starting at $9.00
1 User Per Month
Perfect for individuals organizing leads, managing pipelines, and keeping all sales communication in one place.
- 1 user included
- Up to 10,000 Leads
- Built-in email, calling, & SMS
Reply
Free
Free
Discover Reply.io and take it for a spin
- AI Sequence generator
- 200 B2B data search credits
- Jason AI
Free Trial
Close
Free Trial is available
Reply
Free Trial is available
Ratings
Meets Requirements
9.1
1,738
9.0
1,153
Ease of Use
9.2
1,779
8.9
1,180
Ease of Setup
9.0
1,116
8.7
587
Ease of Admin
9.0
565
8.8
426
Quality of Support
9.3
1,554
9.3
1,142
Has the product been a good partner in doing business?
9.3
560
9.2
426
Product Direction (% positive)
9.5
1,750
9.1
1,090
Features by Category
Sales Force Automation
9.0
1353
|
Verified
Not enough data
Feature Not Available
Not enough data
9.0
1358
|
Verified
Not enough data
9.0
1385
|
Verified
Not enough data
8.3
1166
Not enough data
9.1
1307
|
Verified
Not enough data
8.4
1123
Not enough data
8.3
1131
Not enough data
8.4
1162
Not enough data
Marketing Automation
8.7
1261
Not enough data
8.5
1218
Not enough data
9.2
1339
Not enough data
8.2
1133
Not enough data
Customer Support
8.7
1216
|
Verified
Not enough data
8.7
1226
|
Verified
Not enough data
8.7
1260
|
Verified
Not enough data
8.7
1250
|
Verified
Not enough data
8.6
1198
|
Verified
Not enough data
Reporting & Analytics
8.7
1259
|
Verified
Not enough data
8.8
1281
|
Verified
Not enough data
8.2
1141
Not enough data
Mobile & Social
8.2
1074
Not enough data
7.9
1096
Not enough data
8.2
1087
Not enough data
Platform
8.7
1195
|
Verified
Not enough data
8.8
1214
|
Verified
Not enough data
8.9
1197
Not enough data
8.5
1123
Not enough data
8.0
1070
|
Verified
Not enough data
8.4
1097
Not enough data
9.1
1211
|
Verified
Not enough data
8.4
1115
Not enough data
Integration
8.8
1124
|
Verified
Not enough data
8.7
1126
|
Verified
Not enough data
8.5
1060
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - CRM
8.5
82
Not enough data
8.5
80
Not enough data
8.6
80
Not enough data
8.5
81
Not enough data
8.7
81
Not enough data
8.8
80
Not enough data
8.7
80
Not enough data
Data Availability
Not enough data
8.2
60
Not enough data
8.1
61
Not enough data
7.9
56
Not enough data
7.6
27
Data Accuracy
Not enough data
8.2
57
Not enough data
8.3
55
Not enough data
8.2
27
Agentic AI - Sales Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.9
61
Not enough data
9.1
64
Not enough data
9.2
65
Not enough data
9.3
65
Not enough data
8.4
58
Not enough data
8.6
60
Features
Not enough data
8.7
58
Not enough data
8.9
59
Not enough data
8.5
56
Not enough data
8.9
55
Not enough data
8.9
59
Not enough data
8.1
53
Not enough data
8.4
52
Not enough data
9.2
55
Not enough data
9.4
56
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
7.9
133
8.1
73
8.6
133
8.3
69
9.0
140
9.4
69
8.6
134
8.5
66
Organization
9.2
136
8.4
67
8.9
133
8.8
68
8.9
133
8.7
68
Performance Analysis
8.2
127
8.3
67
8.9
134
8.8
71
Sales Analysis
8.3
134
7.8
65
8.6
134
8.0
65
Generative AI
8.4
82
8.5
42
8.7
82
8.0
41
Agentic AI - AI Sales Assistant
9.8
9
7.8
6
9.6
9
7.5
6
9.4
9
7.5
6
9.4
9
7.8
6
9.8
8
7.8
6
8.9
9
7.8
6
9.8
8
7.8
6
Integrated Workflows
9.1
220
8.0
437
|
Verified
9.1
223
9.1
590
|
Verified
9.0
215
7.4
305
|
Verified
8.7
212
8.2
386
|
Verified
9.0
217
8.0
410
|
Verified
9.0
221
7.9
279
8.9
220
8.0
275
Repeatability and Reportability
8.6
215
8.2
396
|
Verified
8.9
215
8.5
456
|
Verified
8.9
205
8.5
456
|
Verified
8.3
203
8.0
374
7.8
201
7.2
258
AI and Automation
8.2
194
8.0
280
8.1
197
7.8
275
8.2
190
8.4
303
7.9
198
7.5
258
7.8
196
7.9
272
Generative AI
8.0
197
8.1
153
Agentic AI - Sales Engagement
8.5
32
6.9
42
8.5
32
6.5
42
8.6
32
6.8
42
8.3
31
6.7
41
8.8
31
6.6
41
8.8
32
6.6
41
8.9
32
6.6
40
Dialing Options
9.1
150
Not enough data
9.2
151
Not enough data
9.4
17
Not enough data
Agent Tools
8.6
146
Not enough data
8.8
142
Not enough data
9.4
147
Not enough data
Automation
8.9
141
Not enough data
8.5
142
Not enough data
8.6
142
Not enough data
Agentic AI - Auto Dialer
8.8
21
Not enough data
8.8
21
Not enough data
AI Capabilities - Auto Dialer
9.4
17
Not enough data
9.3
17
Not enough data
9.5
17
Not enough data
Text Messaging
8.8
265
|
Verified
Not enough data
9.3
287
|
Verified
Not enough data
9.3
282
|
Verified
Not enough data
8.7
267
|
Verified
Not enough data
8.4
252
Not enough data
8.7
257
Not enough data
8.9
256
Not enough data
Feature Not Available
Not enough data
SMS Platform
9.0
280
|
Verified
Not enough data
9.1
276
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.0
263
|
Verified
Not enough data
Agentic AI - SMS Marketing
8.6
15
Not enough data
8.4
15
Not enough data
9.0
15
Not enough data
8.7
15
Not enough data
8.9
15
Not enough data
8.6
15
Not enough data
Channels
8.6
105
Not enough data
8.6
107
Not enough data
8.0
107
Not enough data
Design
8.5
109
Not enough data
7.9
106
Not enough data
8.9
107
Not enough data
8.9
106
Not enough data
9.0
103
Not enough data
Generative AI
8.3
103
Not enough data
8.8
102
Not enough data
Lead Intelligence
Not enough data
8.9
87
Not enough data
8.7
87
Not enough data
8.5
87
Not enough data
8.6
86
Not enough data
8.3
86
Agentic AI - Lead Intelligence
Not enough data
8.7
9
Platform
8.6
37
Not enough data
9.1
38
Not enough data
9.2
38
Not enough data
9.3
38
Not enough data
9.1
37
Not enough data
8.6
37
Not enough data
9.0
37
Not enough data
Generative AI
9.1
37
Not enough data
Workforce Management
9.3
38
Not enough data
9.1
37
Not enough data
Call Center Infrastructure (CCI)
9.8
9
Not enough data
9.6
9
Not enough data
9.8
10
Not enough data
9.8
9
Not enough data
Administrative
9.7
40
Not enough data
9.2
39
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Outbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Tracking
8.7
22
6.4
26
8.3
22
7.0
27
8.1
20
7.0
26
8.3
21
6.7
26
8.2
21
6.5
26
8.1
20
6.7
26
8.2
21
6.4
26
Analytics
8.6
488
8.6
671
Feature Not Available
8.2
486
Feature Not Available
8.1
449
Customizations
9.0
496
8.7
568
9.2
496
9.0
662
8.8
521
8.4
568
8.6
477
8.5
543
9.2
519
8.6
601
Generative AI
Feature Not Available
7.9
145
Agentic AI - Sales Analytics
9.0
17
Not enough data
8.9
17
Not enough data
8.8
16
Not enough data
9.0
17
Not enough data
8.4
17
Not enough data
Data Sourcing
8.5
163
Not enough data
8.7
163
Not enough data
8.5
163
Not enough data
8.8
166
Not enough data
8.6
160
Not enough data
Predictive Analytics
8.6
160
Not enough data
8.7
160
Not enough data
8.3
155
Not enough data
8.4
158
Not enough data
Sales Management
9.1
161
Not enough data
8.3
157
Not enough data
8.8
156
Not enough data
9.2
161
Not enough data
Agentic AI - Outbound Call Tracking
8.5
24
Not enough data
8.4
24
Not enough data
Calling
9.2
664
8.0
58
|
Verified
Feature Not Available
8.2
61
|
Verified
9.0
645
7.9
61
|
Verified
9.3
659
8.4
59
8.9
30
6.4
6
Contacts
8.8
655
8.9
84
|
Verified
8.7
618
8.6
64
|
Verified
9.0
653
8.4
72
|
Verified
Insights
9.3
676
8.6
69
|
Verified
9.0
630
8.6
73
|
Verified
8.7
592
8.0
54
|
Verified
9.0
652
9.1
86
|
Verified
8.8
631
8.5
68
|
Verified
9.0
28
6.0
5
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Close and Reply are categorized as Sales Engagement, AI Sales Assistant, Outbound Call Tracking, and Email Tracking
Unique Categories
Close is categorized as Customer Communications Management, SMS Marketing, Sales Analytics, CRM, Call Center Infrastructure (CCI), and Auto Dialer
Reviews
Reviewers' Company Size
Close
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Reply
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
15.1%
Computer Software
8.7%
Real Estate
8.2%
Financial Services
6.6%
Information Technology and Services
5.5%
Other
56.0%
Computer Software
18.2%
Marketing and Advertising
16.3%
Information Technology and Services
11.7%
Financial Services
5.5%
Staffing and Recruiting
5.2%
Other
43.2%
Discussions
How fast does close read the feedback provided?
1 Comment
SW
Hi Kamaldeep, thank you for providing feedback for the Close team! We're always working to improve our CRM and take customer feedback seriously. We see all...Read more
how do I integrate WhatsApp?
1 Comment
KS
You can use Zapier or use API's to link them manually.Read more
How long does it take to generate a new integration?
1 Comment
PE
Hey Camila, we do not have an integration with Apollo at this time. However, you can request one in this form on our website...Read more
Is there any plans to implement importing phone numbers from LinkedIn into the Chrome extensions?
2 Comments
OM
Hi Chris, sure, that's what we are working on right now! Please stay in touch, we will announce that shortlyRead more
Have you considered implementing the lead scoring and custom size of A/B test group?
2 Comments
TC
......Read more
What key feature beside the automated emails do you find the most helpful in outreach sequences?
2 Comments
AD
Extracting emails from LinkedInRead more
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