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Compare Clari and NiCE CXone Mpower 
Featured Products
At a Glance
Market Segments
Mid-Market (47.2% of reviews)
Mid-Market (52.6% of reviews)
Entry-Level Pricing
No pricing available
Starting at $71.00 1 Agent Per Month
Clari
Star Rating
(5,559)4.6 out of 5
Market Segments
Mid-Market (47.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ClariNiCE CXone Mpower
Star Rating
(1,726)4.3 out of 5
Market Segments
Mid-Market (52.6% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $71.00 1 Agent Per Month
Browse all 7 pricing plansClari vs NiCE CXone Mpower
When assessing the two solutions, reviewers found Clari easier to use, set up, and administer. Reviewers also preferred doing business with Clari overall.
- Reviewers felt that Clari meets the needs of their business better than NiCE CXone Mpower.
- When comparing quality of ongoing product support, reviewers felt that Clari is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Clari over NiCE CXone Mpower.
Pricing
Entry-Level Pricing
Clari
No pricing availableNiCE CXone Mpower
CXone Mpower Digital Agent
Starting at $71.00
1 Agent Per Month
Digital first package supports 30+ digital channels
- Common data sets and models
- Unified administration and user interface
- Digital Agent routing for 30+ channels
Free Trial
Clari
No trial information availableNiCE CXone Mpower
Free Trial is available
Ratings
Meets Requirements
9.0
4,106
8.7
1,191
Ease of Use
9.1
4,175
8.7
1,207
Ease of Setup
8.6
819
8.0
449
Ease of Admin
8.7
600
8.3
438
Quality of Support
9.1
3,353
8.3
1,111
Has the product been a good partner in doing business?
9.2
594
8.2
435
Product Direction (% positive)
9.1
3,887
8.2
1,108
Features by Category
Ticket and Case Management
Not enough data
8.6
7
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
7.9
7
Not enough data
8.6
7
Not enough data
8.6
7
Not enough data
8.8
7
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
9.4
6
Not enough data
9.5
7
Not enough data
9.0
7
Not enough data
7.8
6
Not enough data
8.8
7
Platform
Not enough data
8.3
7
Not enough data
9.1
11
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
8.3
7
Lead Intelligence
8.6
413
Not enough data
8.7
477
Not enough data
8.7
456
Not enough data
Lead Management
8.8
431
Not enough data
8.6
397
Not enough data
8.9
459
Not enough data
Marketing Campaigns
8.7
393
Not enough data
8.6
339
Not enough data
8.5
339
Not enough data
8.8
400
Not enough data
8.9
475
Not enough data
Campaign Execution
8.3
212
Not enough data
8.9
455
Not enough data
8.9
427
Not enough data
9.2
510
Not enough data
Agentic AI - Account Data Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
7.6
292
|
Verified
Not enough data
7.8
321
|
Verified
Not enough data
7.8
320
|
Verified
Not enough data
7.6
306
|
Verified
Not enough data
Organization
9.1
507
|
Verified
Not enough data
8.8
468
|
Verified
Not enough data
8.7
430
|
Verified
Not enough data
Performance Analysis
8.3
402
|
Verified
Not enough data
8.8
476
|
Verified
Not enough data
Sales Analysis
8.3
379
|
Verified
Not enough data
9.2
498
|
Verified
Not enough data
Generative AI
6.8
109
Not enough data
7.0
108
Not enough data
Agentic AI - AI Sales Assistant
7.7
8
Not enough data
7.9
8
Not enough data
7.7
8
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
7.5
8
Not enough data
7.9
8
Not enough data
Integrated Workflows
9.0
867
Not enough data
9.4
1055
Not enough data
8.6
728
Not enough data
8.8
689
Not enough data
9.4
970
Not enough data
9.0
526
Not enough data
8.5
406
Not enough data
Repeatability and Reportability
8.9
799
Not enough data
9.1
905
Not enough data
9.1
861
Not enough data
8.6
642
Not enough data
8.1
357
Not enough data
AI and Automation
8.4
384
Not enough data
8.2
370
Not enough data
8.5
402
Not enough data
8.1
345
Not enough data
8.1
344
Not enough data
Generative AI
6.8
131
Not enough data
Agentic AI - Sales Engagement
7.4
15
Not enough data
7.2
15
Not enough data
7.7
15
Not enough data
7.3
15
Not enough data
7.2
15
Not enough data
7.2
15
Not enough data
7.0
15
Not enough data
Dialing Options
Not enough data
8.9
311
|
Verified
Not enough data
9.0
287
|
Verified
Not enough data
Not enough data
Agent Tools
Not enough data
9.0
263
|
Verified
Not enough data
8.9
276
|
Verified
Not enough data
9.2
313
|
Verified
Automation
Not enough data
8.8
230
|
Verified
Not enough data
9.0
247
|
Verified
Not enough data
8.9
210
|
Verified
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
8.3
7
Knowledge Management
Not enough data
8.8
7
Not enough data
7.6
7
Not enough data
8.1
7
Compliance
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
9.0
7
Not enough data
7.4
7
Customer Support
Not enough data
7.9
7
Not enough data
8.1
7
Not enough data
7.6
7
Data Security
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.3
7
Not enough data
8.8
7
Administration
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
8.6
7
Generative AI
Not enough data
Not enough data
Call Analytics
9.2
147
Not enough data
8.2
129
Not enough data
8.7
140
Not enough data
7.6
105
Not enough data
Agent Performance Management
8.1
107
Not enough data
7.8
142
Not enough data
8.3
125
Not enough data
Generative AI
7.8
30
Not enough data
Agentic AI - Conversation Intelligence
6.7
5
Not enough data
6.3
5
Not enough data
6.7
5
Not enough data
6.3
5
Not enough data
6.3
5
Not enough data
6.3
5
Not enough data
6.3
5
Not enough data
Quality Assurance
Not enough data
9.0
253
Not enough data
9.0
237
Not enough data
8.8
263
Engagement
Not enough data
9.0
238
Not enough data
9.0
250
Not enough data
8.8
238
Performance
Not enough data
8.9
238
Not enough data
9.2
256
Generative AI
Not enough data
5.2
18
Not enough data
5.4
18
Sales Team
8.3
182
Not enough data
7.3
162
Not enough data
7.1
163
Not enough data
Intelligence
8.1
176
Not enough data
Feature Not Available
Not enough data
7.5
164
Not enough data
Mapping
Feature Not Available
Not enough data
7.3
162
Not enough data
Agentic AI - Customer Revenue Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
9.1
625
|
Verified
Not enough data
8.5
326
|
Verified
Not enough data
8.5
352
|
Verified
Not enough data
8.3
296
|
Verified
Not enough data
8.5
350
|
Verified
Generative AI
Not enough data
7.0
48
Functions
Not enough data
8.8
653
|
Verified
Not enough data
9.0
691
|
Verified
Not enough data
8.9
547
|
Verified
Not enough data
8.7
386
|
Verified
Not enough data
8.8
457
|
Verified
Not enough data
8.9
553
|
Verified
Not enough data
8.8
556
|
Verified
Not enough data
8.7
497
|
Verified
Agentic AI - Contact Center
Not enough data
8.1
6
Not enough data
7.8
6
Not enough data
8.3
6
Not enough data
7.8
6
Administrative
Not enough data
8.6
516
|
Verified
Not enough data
8.9
546
|
Verified
Not enough data
8.6
642
|
Verified
Not enough data
9.0
513
|
Verified
Not enough data
8.9
430
|
Verified
Workforce Management
Not enough data
9.3
289
|
Verified
Not enough data
9.2
280
|
Verified
Not enough data
8.9
226
|
Verified
Not enough data
9.0
227
|
Verified
Not enough data
8.6
177
|
Verified
Administration
Not enough data
8.9
230
|
Verified
Not enough data
9.2
271
|
Verified
Not enough data
9.0
295
|
Verified
Not enough data
8.7
220
|
Verified
Not enough data
9.0
227
|
Verified
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Sourcing and Forecasting
8.1
417
Not enough data
9.0
470
Not enough data
8.4
467
Not enough data
7.6
399
Not enough data
8.0
401
Not enough data
8.0
376
Not enough data
8.1
348
Not enough data
CRM Data Enrichment
7.5
394
Not enough data
7.6
407
Not enough data
7.2
375
Not enough data
Feature Not Available
Not enough data
7.0
303
Not enough data
Account Management
7.0
356
Not enough data
7.3
358
Not enough data
7.6
387
Not enough data
8.2
411
Not enough data
7.7
332
Not enough data
7.5
331
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
6.3
48
Not enough data
7.3
48
Not enough data
6.7
47
Not enough data
6.5
47
Not enough data
7.0
46
Not enough data
Platform
Not enough data
8.6
32
Not enough data
7.5
27
Not enough data
8.8
34
Not enough data
9.2
38
Not enough data
8.6
35
Not enough data
9.4
31
Not enough data
9.3
37
Generative AI
Not enough data
Feature Not Available
Workforce Management
Not enough data
9.4
36
Not enough data
9.0
33
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
9.4
38
Not enough data
8.8
39
Integrations
7.2
83
Not enough data
8.6
91
Not enough data
8.1
84
Not enough data
7.8
83
Not enough data
9.1
88
Not enough data
Branding & Customizatio
8.5
85
Not enough data
8.6
86
Not enough data
8.1
85
Not enough data
Automatic Rules & Configurations
8.1
86
Not enough data
8.4
87
Not enough data
8.1
86
Not enough data
Agentic AI - Business Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
8.1
7
Not enough data
7.5
8
Not enough data
7.5
8
Not enough data
7.5
8
Not enough data
7.3
8
Self-Service Platform
Not enough data
8.3
8
Not enough data
8.3
8
Not enough data
7.9
8
Not enough data
8.1
7
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
6.7
5
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Performance Management
6.9
18
Not enough data
6.9
18
Not enough data
6.9
18
Not enough data
Incentives
7.1
105
Not enough data
8.2
254
Not enough data
6.5
110
Not enough data
7.4
106
Not enough data
Personalization
8.3
266
Not enough data
8.6
282
Not enough data
8.8
344
Not enough data
8.4
251
Not enough data
Administrative
9.0
328
Not enough data
8.6
267
Not enough data
8.6
278
Not enough data
Agentic AI - Email Tracking
7.0
11
Not enough data
6.7
10
Not enough data
7.3
10
Not enough data
7.0
10
Not enough data
6.7
10
Not enough data
7.2
10
Not enough data
7.5
10
Not enough data
Analytics
9.2
1446
Not enough data
9.1
1445
Not enough data
9.0
1354
Not enough data
Customizations
9.3
1518
Not enough data
9.3
1468
Not enough data
9.2
1461
Not enough data
9.1
1210
Not enough data
9.2
1518
Not enough data
Generative AI
7.2
168
Not enough data
Agentic AI - Sales Analytics
6.7
26
Not enough data
7.3
26
Not enough data
7.0
26
Not enough data
6.7
25
Not enough data
6.6
26
Not enough data
Data Sourcing
8.3
1125
Not enough data
8.1
1159
Not enough data
8.1
1110
Not enough data
8.7
1323
Not enough data
8.4
1138
Not enough data
Predictive Analytics
7.7
1068
Not enough data
8.3
1229
Not enough data
7.9
1114
Not enough data
8.9
1257
Not enough data
Sales Management
9.0
1308
Not enough data
Feature Not Available
Not enough data
8.3
1162
Not enough data
8.5
1286
Not enough data
Agentic AI - Outbound Call Tracking
6.7
9
Not enough data
7.0
9
Not enough data
Calling
8.7
607
Not enough data
8.7
604
Not enough data
8.9
672
Not enough data
8.9
691
Not enough data
7.5
12
Not enough data
Contacts
9.0
768
Not enough data
8.8
665
Not enough data
8.9
684
Not enough data
Insights
9.1
734
Not enough data
9.0
723
Not enough data
8.5
496
Not enough data
9.3
763
Not enough data
8.8
591
Not enough data
7.2
10
Not enough data
Agentic AI - Sales Coaching
6.7
5
Not enough data
6.7
5
Not enough data
6.7
5
Not enough data
Not enough data
Not enough data
Training
8.2
96
Not enough data
8.2
98
Not enough data
8.0
89
Not enough data
8.7
113
Not enough data
Feedback
8.8
104
Not enough data
8.2
86
Not enough data
8.1
85
Not enough data
8.2
81
Not enough data
8.4
91
Not enough data
8.3
89
Not enough data
8.3
80
Not enough data
Generative AI
7.1
26
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Clari and NiCE CXone Mpower share no categories
Unique Categories
Clari is categorized as Business Scheduling, Revenue Operations & Intelligence (RO&I), Customer Revenue Optimization, Sales Engagement, AI Sales Assistant, Account Data Management, Sales Coaching, Outbound Call Tracking, Sales Analytics, Email Tracking, Sales Performance Management, Salesforce AppExchange Apps, and Conversation Intelligence
NiCE CXone Mpower is categorized as Customer Service Automation, Digital Customer Service Platforms, Contact Center Quality Assurance, Speech Analytics, Contact Center Knowledge Base, Auto Dialer, Help Desk, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center, Customer Self-Service, Proactive Notification, and AI Customer Support Agents
Reviews
Reviewers' Company Size
Clari
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
NiCE CXone Mpower
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
27.6%
Information Technology and Services
20.7%
Marketing and Advertising
6.2%
Computer & Network Security
4.1%
Financial Services
3.5%
Other
38.0%
Consumer Services
10.4%
Information Technology and Services
8.3%
Financial Services
7.9%
Telecommunications
7.0%
Hospital & Health Care
5.8%
Other
60.5%
Alternatives
Discussions
What groove means in music?
7 Comments
NM
Happy- Pharrell Williams
Groove has improved my workflow phenomenally I can get so much more done, my workflow is so simple and allows me to do so much in...Read more
Is it possible to edit a template in-line when using gmail?
6 Comments
MM
Yes!
1. Hit Goove icon
2. Select you template
3. hit the pencil in the top right
4. Done. :)Read more
How can I get the Indian Accent/ neutral accent script?
3 Comments
RS
Watch more podcast of Indian Influencer so that you will get idea about the way we are speaking ang our tounge twisting.Read more
Does it ever pause or get frozen after a call
2 Comments
MG
Yep when we first cut over to CX One our Agents Max Client kept freezing, and dropping the call. OR calls would come in and the Agent Leg would not connect...Read more
Are we working on a feature that would allow for the MyAgent box to remain on top of other windows?
1 Comment
OS
Hi Emma. Thanks for your question. Please refer to our Customer Community at http://community.niceincontact.com . Our product team can answer any...Read more
What other features that you can do using inContact?
1 Comment
JC
I'm not currently using their survey software but I was able to integrate with a third party that focuses on surveys and NPS. Most third parties have a very...Read more
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