Compare CTM (formerly CallTrackingMetrics) and Talkdesk 
Featured Products
At a Glance
Market Segments
Small-Business (66.3% of reviews)
Mid-Market (60.3% of reviews)
Entry-Level Pricing
$79.00 Per Month
Free 25 Licenses Free to Start
CTM (formerly CallTrackingMetrics)
Star Rating
(760)4.5 out of 5
Market Segments
Small-Business (66.3% of reviews)
Pros & Cons
Entry-Level Pricing
$79.00 Per Month
Browse all 4 pricing plansTalkdesk
Star Rating
(2,505)4.4 out of 5
Market Segments
Mid-Market (60.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free 25 Licenses Free to Start
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Talkdesk excels in providing a comprehensive contact center solution, with users appreciating its robust features for omni-channel engagement. One user highlighted that it "acts as a contact center to embrace customer engagement," showcasing its ability to handle various customer interactions seamlessly.
- Users say that CTM (formerly CallTrackingMetrics) is particularly effective for tracking and analyzing inbound calls, with one reviewer noting its capability to "track and attribute inbound phone calls and form submissions back to specific marketing campaigns." This feature is invaluable for businesses looking to optimize their marketing efforts.
- Reviewers mention that Talkdesk's user interface is modern and user-friendly, making it easy to navigate. A user praised the "simple onboarding mechanism," which helps new users get started without friction, enhancing the overall user experience.
- According to verified reviews, CTM stands out for its high-quality support, with users rating it highly for responsiveness and helpfulness. One user remarked on its "advanced capabilities that analyze customer communications critically," indicating a strong support system for users needing assistance.
- G2 reviewers highlight that while Talkdesk has a slightly lower rating for ease of use compared to CTM, it still offers a solid experience with features like supervisory reporting that help manage customer interactions effectively. Users appreciate the detailed insights provided by the platform.
- Users report that CTM is particularly well-suited for small businesses, with a significant portion of its user base coming from this segment. This focus allows it to cater specifically to the needs of smaller organizations, as one user noted its effectiveness in "making informed marketing decisions" based on call tracking.
Pricing
Entry-Level Pricing
CTM (formerly CallTrackingMetrics)
Marketing Lite
$79.00
Per Month
Attribution essentials to measure the impact of your marketing efforts
- Unlimited users
- Attribute calls and texts to their source
- Standard call recording, forwarding, and IVR routing
Talkdesk
Talkdesk Express™ | United States & Canada Small Business Exclusive
Free
25 Licenses Free to Start
Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands.
https://www.talkdesk.com/express/
- Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses.
Free Trial
CTM (formerly CallTrackingMetrics)
Free Trial is available
Talkdesk
No trial information availableRatings
Meets Requirements
9.1
631
8.9
2,035
Ease of Use
8.6
637
9.1
2,045
Ease of Setup
8.4
534
8.8
1,069
Ease of Admin
8.6
530
8.9
933
Quality of Support
9.0
586
8.8
1,812
Has the product been a good partner in doing business?
9.2
525
8.9
917
Product Direction (% positive)
9.1
630
8.7
1,940
Features by Category
Dialing Options
Not enough data
9.2
321
Not enough data
9.2
295
Not enough data
8.6
11
Agent Tools
Not enough data
9.2
253
|
Verified
Not enough data
9.1
257
|
Verified
Not enough data
9.4
351
|
Verified
Automation
Not enough data
9.1
245
|
Verified
Not enough data
9.1
262
|
Verified
Not enough data
8.9
227
|
Verified
Agentic AI - Auto Dialer
Not enough data
8.1
9
Not enough data
8.5
9
AI Capabilities - Auto Dialer
Not enough data
8.3
9
Not enough data
8.1
9
Not enough data
8.5
9
Administration
Not enough data
9.1
167
Not enough data
9.1
160
Not enough data
9.1
163
Knowledge Management
Not enough data
9.2
162
Not enough data
9.1
158
Not enough data
9.2
163
Compliance
Not enough data
9.2
161
Not enough data
9.2
157
Not enough data
9.2
160
Not enough data
9.1
158
Customer Support
Not enough data
9.1
160
Not enough data
9.1
155
Not enough data
9.0
150
Data Security
Not enough data
9.2
148
Not enough data
9.2
149
Not enough data
9.3
157
Not enough data
9.3
145
Administration
Not enough data
9.1
167
Not enough data
9.3
179
Not enough data
9.2
186
Generative AI
Not enough data
8.7
49
Call Analytics
9.6
54
|
Verified
Not enough data
8.4
33
|
Verified
Not enough data
9.0
46
|
Verified
Not enough data
8.9
45
|
Verified
Not enough data
Artificial Intelligence - Conversation Intelligence
8.7
40
|
Verified
Not enough data
8.5
39
|
Verified
Not enough data
Not enough data
Not enough data
Generative AI
6.8
11
Not enough data
Agentic AI - Conversation Intelligence
5.8
6
Not enough data
5.3
6
Not enough data
6.1
6
Not enough data
5.6
6
Not enough data
6.7
6
Not enough data
5.8
6
Not enough data
4.7
6
Not enough data
Quality Assurance
Not enough data
9.2
371
Not enough data
9.0
342
Not enough data
8.9
379
Engagement
Not enough data
9.0
357
Not enough data
9.2
380
Not enough data
9.0
368
Performance
Not enough data
9.0
362
Not enough data
9.2
364
Generative AI
Not enough data
8.9
79
Not enough data
8.6
78
Channels
9.7
32
|
Verified
9.2
823
|
Verified
8.7
22
8.6
543
|
Verified
9.2
19
|
Verified
8.4
527
|
Verified
9.0
29
|
Verified
8.3
519
|
Verified
9.0
21
8.5
550
|
Verified
Generative AI
7.9
7
8.2
183
Functions
9.3
50
|
Verified
8.9
963
|
Verified
9.4
47
|
Verified
9.0
983
|
Verified
9.5
43
|
Verified
9.0
835
|
Verified
9.2
21
8.7
577
|
Verified
9.4
18
|
Verified
8.8
592
|
Verified
9.7
27
|
Verified
9.1
718
|
Verified
9.5
22
|
Verified
8.9
714
9.5
22
|
Verified
8.9
660
|
Verified
Agentic AI - Contact Center
7.0
5
8.1
28
9.2
6
8.5
28
7.3
5
8.3
28
8.0
5
8.2
28
Administrative
9.2
47
|
Verified
8.8
911
|
Verified
9.7
47
|
Verified
9.1
929
|
Verified
9.2
50
|
Verified
8.8
1017
|
Verified
9.8
21
|
Verified
9.1
716
|
Verified
9.4
19
|
Verified
8.8
577
|
Verified
Attribution Modeling
8.7
43
Not enough data
8.1
38
Not enough data
Feature Not Available
Not enough data
8.5
33
Not enough data
8.8
39
Not enough data
Feature Not Available
Not enough data
Agentic AI - Attribution
5.8
10
Not enough data
7.0
10
Not enough data
5.8
10
Not enough data
5.2
10
Not enough data
Marketing
8.7
29
Not enough data
9.0
33
Not enough data
9.4
43
Not enough data
9.1
49
Not enough data
Reporting
8.8
48
Not enough data
8.6
46
Not enough data
8.8
43
Not enough data
ServiceNow Apps
Not enough data
9.4
43
Not enough data
9.4
42
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
9.3
258
|
Verified
Not enough data
9.1
239
|
Verified
Not enough data
8.8
208
|
Verified
Not enough data
8.8
217
|
Verified
Not enough data
8.8
213
|
Verified
Administration
Not enough data
9.0
237
|
Verified
Not enough data
9.2
254
|
Verified
Not enough data
9.2
257
|
Verified
Not enough data
8.7
207
|
Verified
Not enough data
9.0
214
|
Verified
Platform
Not enough data
8.3
186
Not enough data
7.9
195
Not enough data
8.8
217
Not enough data
8.9
220
Not enough data
9.0
220
Not enough data
8.9
210
Not enough data
8.8
211
Generative AI
Not enough data
7.7
96
Workforce Management
Not enough data
9.0
217
Not enough data
8.9
209
Call Center Infrastructure (CCI)
Not enough data
8.3
20
Not enough data
8.3
20
Not enough data
8.8
20
Not enough data
8.8
20
Administrative
Not enough data
9.2
222
Not enough data
8.9
224
Customer Support
Not enough data
8.3
68
Not enough data
8.2
69
Not enough data
8.2
69
Automation
Not enough data
8.1
68
Not enough data
8.3
68
Not enough data
8.2
68
Artificial Intelligence
Not enough data
8.0
69
Not enough data
8.3
68
Not enough data
8.0
66
Generative AI
Not enough data
8.6
16
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
6.9
14
Not enough data
7.6
13
Not enough data
Calling
9.8
18
Not enough data
9.2
17
Not enough data
9.5
18
Not enough data
9.5
16
Not enough data
9.2
17
Not enough data
Contacts
9.5
16
Not enough data
9.4
16
Not enough data
9.4
16
Not enough data
Insights
8.2
17
Not enough data
8.9
17
Not enough data
8.9
17
Not enough data
Feature Not Available
Not enough data
7.3
16
Not enough data
8.6
15
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
5.7
5
Not enough data
Not enough data
Not enough data
Training
8.8
8
Not enough data
8.5
8
Not enough data
7.6
7
Not enough data
7.9
8
Not enough data
Feedback
8.1
8
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
8.8
8
Not enough data
7.9
8
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
9.6
13
|
Verified
Not enough data
9.4
12
|
Verified
Not enough data
9.3
10
|
Verified
Not enough data
Features
9.5
13
Not enough data
9.4
9
Not enough data
8.9
11
|
Verified
Not enough data
9.5
11
|
Verified
Not enough data
Feature Not Available
Not enough data
9.8
9
Not enough data
Marketing Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Phone Number Management
9.2
294
Not enough data
9.1
249
Not enough data
8.8
180
Not enough data
Tracking
8.9
268
Not enough data
9.0
228
Not enough data
8.9
231
Not enough data
Analytics
9.0
296
Not enough data
9.3
300
Not enough data
8.7
271
Not enough data
8.4
102
Not enough data
Call Routing
8.9
169
Not enough data
8.9
150
Not enough data
8.6
137
Not enough data
Administration
8.5
85
Not enough data
9.2
131
Not enough data
9.1
150
Not enough data
Agentic AI - Inbound Call Tracking
6.2
22
Not enough data
7.0
22
Not enough data
6.1
22
Not enough data
Marketing Operations
8.4
45
Not enough data
9.1
58
Not enough data
8.8
47
Not enough data
9.1
58
Not enough data
8.3
45
Not enough data
8.5
42
Not enough data
Campaign Activity
8.8
51
Not enough data
8.7
62
Not enough data
8.0
44
Not enough data
8.9
55
Not enough data
8.3
40
Not enough data
7.5
35
Not enough data
Agentic AI - Marketing Analytics
6.1
11
Not enough data
7.3
11
Not enough data
6.7
11
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.6
33
Not enough data
8.0
35
Not enough data
8.0
34
Not enough data
8.3
35
Not enough data
8.4
33
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.3
33
Not enough data
8.2
33
Not enough data
8.1
33
Not enough data
8.5
40
Automation
Not enough data
7.9
37
Not enough data
8.2
34
Not enough data
8.0
33
Autonomy
Not enough data
7.8
33
Not enough data
8.3
33
Not enough data
7.9
34
Not enough data
7.9
33
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
CTM (formerly CallTrackingMetrics) and Talkdesk are categorized as Speech Analytics, Contact Center, and AI Voice Assistants
Unique Categories
CTM (formerly CallTrackingMetrics) is categorized as Conversation Intelligence, Sales Coaching, Outbound Call Tracking, Inbound Call Tracking, Marketing Analytics, Attribution, and UCaaS Platforms
Reviews
Reviewers' Company Size
CTM (formerly CallTrackingMetrics)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Talkdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
38.2%
Internet
6.2%
Construction
4.1%
Consumer Services
3.8%
Hospital & Health Care
3.8%
Other
43.8%
Consumer Services
10.0%
Computer Software
8.3%
Information Technology and Services
6.4%
Telecommunications
5.8%
Education Management
5.3%
Other
64.2%
Alternatives
Discussions
What do you think is the best thing about Call Tracking Metrics
2 Comments
LB
I also think that it is very convenient, especially for parents. When I started letting my son go to school on his own, I realized the importance of such...Read more
Where can I forward my calls to?
1 Comment
AF
You can forward your calls within the CTM numbers you currently have or forward to an external answering service.Read more
Can I change plans after I sign up?
1 Comment
AF
Yes you can, there are several plans you can upgrade to.Read more
Do you plan to have a mobile app for this?
3 Comments
OT
The Talkdesk mobile app is available for iOS and Android https://support.talkdesk.com/hc/en-us/articles/200588149-Do-you-have-a-mobile-app-Read more
How is Talkdesk transforming customer service operations with its innovative call center solutions?
3 Comments
KG
Contact center Read more
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