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At a Glance
Market Segments
Small-Business (66.3% of reviews)
Small-Business (78.2% of reviews)
Entry-Level Pricing
$79.00 Per Month
Starting at $15.00 1 User Per Month
CallTrackingMetrics
Star Rating
(757)4.5 out of 5
Market Segments
Small-Business (66.3% of reviews)
Pros & Cons
Entry-Level Pricing
$79.00 Per Month
Browse all 4 pricing plansNextiva
Star Rating
(3,438)4.5 out of 5
Market Segments
Small-Business (78.2% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 User Per Month
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that CallTrackingMetrics excels in its Session Recording feature, scoring a remarkable 9.8, which allows businesses to review calls for quality assurance and training purposes. In contrast, Nextiva's score of 8.4 indicates it may not offer the same level of detail or usability in this area.
- Reviewers mention that CallTrackingMetrics provides superior Speech Analytics capabilities, with a score of 9.1, enabling users to gain insights from conversations. Nextiva, with a score of 8.1, lacks some of the advanced analytics features that users find beneficial for improving customer interactions.
- G2 users highlight CallTrackingMetrics' robust Auto Dialer functionality, scoring 9.6, which streamlines outbound calling efforts. Nextiva's score of 8.1 suggests that its auto-dialing features may not be as efficient or user-friendly.
- Users on G2 appreciate CallTrackingMetrics' IVR system, which scores 9.7, allowing for customizable call routing that enhances customer experience. Nextiva's score of 8.5 indicates it may not provide the same level of customization or effectiveness in managing inbound calls.
- Reviewers mention that CallTrackingMetrics shines in Web Chat functionality, scoring 9.3, which integrates seamlessly with their call tracking. In comparison, Nextiva's score of 7.7 suggests that its web chat features may not be as comprehensive or user-friendly.
- Users say that CallTrackingMetrics offers excellent Reporting & Dashboards with a score of 9.3, providing detailed insights into call performance and metrics. Nextiva's score of 8.9 indicates that while it has reporting capabilities, they may not be as extensive or intuitive as those offered by CallTrackingMetrics.
Pricing
Entry-Level Pricing
CallTrackingMetrics
Marketing Lite
$79.00
Per Month
Attribution essentials to measure the impact of your marketing efforts
- Unlimited users
- Attribute calls and texts to their source
- Standard call recording, forwarding, and IVR routing
Nextiva
Core
Starting at $15.00
1 User Per Month
For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.
- Inbound & Outbound Voice
- Business SMS
- Video Meetings
Free Trial
CallTrackingMetrics
Free Trial is available
Nextiva
No trial information availableRatings
Meets Requirements
9.1
629
9.0
2,770
Ease of Use
8.6
635
8.7
2,806
Ease of Setup
8.4
532
8.4
2,097
Ease of Admin
8.6
530
8.6
1,989
Quality of Support
9.0
584
9.0
2,756
Has the product been a good partner in doing business?
9.2
525
8.8
1,971
Product Direction (% positive)
9.1
629
8.3
2,656
Features by Category
Call Analytics
9.6
54
|
Verified
Not enough data
8.4
33
|
Verified
Not enough data
9.0
46
|
Verified
Not enough data
8.9
45
|
Verified
Not enough data
Agent Performance Management
8.7
40
|
Verified
Not enough data
8.5
39
|
Verified
Not enough data
8.7
40
Not enough data
Generative AI
6.8
11
Not enough data
Agentic AI - Conversation Intelligence
5.8
6
Not enough data
5.3
6
Not enough data
6.1
6
Not enough data
5.6
6
Not enough data
6.7
6
Not enough data
5.8
6
Not enough data
4.7
6
Not enough data
Channels
9.7
32
|
Verified
9.4
198
8.7
22
8.0
179
9.2
19
|
Verified
7.7
175
9.0
29
|
Verified
8.2
181
9.0
21
8.2
170
Generative AI
7.9
7
7.6
85
Functions
9.3
50
|
Verified
8.7
175
9.4
47
|
Verified
8.6
174
9.5
43
|
Verified
8.8
175
9.2
21
8.1
173
9.4
18
|
Verified
8.2
170
9.7
27
|
Verified
8.5
179
9.5
22
|
Verified
8.5
170
9.5
22
|
Verified
8.4
166
Agentic AI - Contact Center
7.0
5
8.8
12
9.2
6
9.3
12
7.3
5
9.3
12
8.0
5
9.3
12
Administrative
9.2
47
|
Verified
8.3
168
9.7
47
|
Verified
9.1
176
9.2
50
|
Verified
8.9
176
9.8
21
|
Verified
8.4
166
9.4
19
|
Verified
8.3
161
Attribution Modeling
8.7
43
Not enough data
8.1
38
Not enough data
Feature Not Available
Not enough data
8.5
33
Not enough data
8.8
39
Not enough data
Feature Not Available
Not enough data
Agentic AI - Attribution
5.8
10
Not enough data
7.0
10
Not enough data
5.8
10
Not enough data
5.2
10
Not enough data
Marketing
8.7
29
Not enough data
9.0
33
Not enough data
9.4
43
Not enough data
9.1
49
Not enough data
Reporting
8.8
48
Not enough data
8.6
46
Not enough data
8.8
43
Not enough data
Platform
Not enough data
8.1
468
Not enough data
8.6
668
Not enough data
8.6
586
Not enough data
8.9
695
Not enough data
8.8
608
Not enough data
8.3
504
Not enough data
8.6
605
Generative AI
Not enough data
7.7
296
Workforce Management
Not enough data
8.8
609
Not enough data
8.7
567
Call Center Infrastructure (CCI)
Not enough data
8.9
9
Not enough data
8.9
9
Not enough data
8.9
9
Not enough data
8.9
9
Administrative
Not enough data
8.7
597
Not enough data
8.7
626
Generative AI
Not enough data
Not enough data
Basic Communication - Cloud PBX
Not enough data
9.2
28
Not enough data
9.0
28
Not enough data
9.3
27
Not enough data
8.5
25
Not enough data
8.7
26
Not enough data
9.1
27
Advanced Features - Cloud PBX
Not enough data
9.1
27
Not enough data
9.2
28
Not enough data
9.2
28
Not enough data
9.2
26
Platform Basics - VoIP Providers
Not enough data
8.6
61
Not enough data
8.7
67
Not enough data
8.4
60
Not enough data
8.1
61
Not enough data
8.0
57
Not enough data
7.9
57
Basic Communication
Not enough data
9.2
1645
|
Verified
Not enough data
7.9
904
|
Verified
Not enough data
8.2
1050
|
Verified
Not enough data
7.7
835
Not enough data
8.6
1161
|
Verified
Not enough data
9.1
1341
|
Verified
Agentic AI - VoIP Providers
Not enough data
7.8
43
Not enough data
8.1
42
Not enough data
7.8
43
Not enough data
7.8
43
Access
Not enough data
8.0
909
Not enough data
8.2
904
Not enough data
8.5
1041
|
Verified
Advanced Features
Not enough data
8.3
1178
|
Verified
Not enough data
8.6
1243
|
Verified
Not enough data
9.1
1482
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
6.9
14
Not enough data
7.6
13
Not enough data
Calling
9.8
18
Not enough data
9.2
17
Not enough data
9.5
18
Not enough data
9.5
16
Not enough data
9.2
17
Not enough data
Contacts
9.5
16
Not enough data
9.4
16
Not enough data
9.4
16
Not enough data
Insights
8.2
17
Not enough data
8.9
17
Not enough data
8.9
17
Not enough data
Feature Not Available
Not enough data
7.3
16
Not enough data
8.6
15
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
5.7
5
Not enough data
Not enough data
Not enough data
Training
8.8
8
Not enough data
8.5
8
Not enough data
7.6
7
Not enough data
7.9
8
Not enough data
Feedback
8.1
8
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
8.8
8
Not enough data
7.9
8
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
8.3
8
Not enough data
7.9
8
Not enough data
8.3
9
Not enough data
8.8
8
Extensions
9.6
13
|
Verified
8.5
150
|
Verified
9.4
12
|
Verified
9.1
158
|
Verified
9.3
10
|
Verified
8.8
148
|
Verified
Features
9.5
13
9.2
183
|
Verified
9.4
9
8.5
154
8.9
11
|
Verified
8.3
144
|
Verified
9.5
11
|
Verified
9.0
157
|
Verified
Feature Not Available
8.4
148
|
Verified
9.8
9
Feature Not Available
Marketing Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Phone Number Management
9.2
294
Not enough data
9.1
249
Not enough data
8.8
180
Not enough data
Tracking
8.9
267
Not enough data
9.0
228
Not enough data
8.9
230
Not enough data
Analytics
9.0
295
Not enough data
9.3
299
Not enough data
8.6
269
Not enough data
8.3
101
Not enough data
Call Routing
8.9
169
Not enough data
8.9
150
Not enough data
8.6
137
Not enough data
Administration
8.5
85
Not enough data
9.2
131
Not enough data
9.1
148
Not enough data
Agentic AI - Inbound Call Tracking
6.2
22
Not enough data
7.0
22
Not enough data
6.1
22
Not enough data
Marketing Operations
8.3
44
Not enough data
9.1
57
Not enough data
8.8
47
Not enough data
9.1
58
Not enough data
8.3
45
Not enough data
8.5
42
Not enough data
Campaign Activity
8.8
51
Not enough data
8.7
62
Not enough data
8.0
44
Not enough data
8.9
55
Not enough data
8.3
40
Not enough data
7.5
35
Not enough data
Agentic AI - Marketing Analytics
6.1
11
Not enough data
7.3
11
Not enough data
6.7
11
Not enough data
Categories
Categories
Shared Categories
CallTrackingMetrics and Nextiva are categorized as Contact Center, AI Voice Assistants, and UCaaS Platforms
Unique Categories
CallTrackingMetrics is categorized as Speech Analytics, Conversation Intelligence, Sales Coaching, Outbound Call Tracking, Inbound Call Tracking, Marketing Analytics, and Attribution
Reviews
Reviewers' Company Size
CallTrackingMetrics
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Nextiva
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
38.2%
Internet
6.3%
Construction
4.1%
Hospital & Health Care
3.8%
Consumer Services
3.8%
Other
43.8%
Hospital & Health Care
5.9%
Insurance
5.7%
Construction
5.3%
Financial Services
4.6%
Real Estate
4.0%
Other
74.4%
Discussions
What do you think is the best thing about Call Tracking Metrics
2 Comments
LB
I also think that it is very convenient, especially for parents. When I started letting my son go to school on his own, I realized the importance of such...Read more
Where can I forward my calls to?
1 Comment
AF
You can forward your calls within the CTM numbers you currently have or forward to an external answering service.Read more
Can I change plans after I sign up?
1 Comment
AF
Yes you can, there are several plans you can upgrade to.Read more
What is VoIP feature?
3 Comments
JB
Voice over Internet Protocol or VoIP is basically phone service using internet connection instead of a regular phone line connectionRead more
Do you think you will be able to implement a "Face Time" feature through your app?
2 Comments
JB
Hi Vicky,
Thanks for reaching out. Great Question!
Currently, Nextiva does not integrate with Facetime. We do offer a variety of video calling...Read more
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