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At a Glance
Market Segments
Small-Business (75.0% of reviews)
Mid-Market (55.0% of reviews)
Entry-Level Pricing
Starting at $50.00 Per Month
$15.00 1 Organizer Month
CallRail
Star Rating
(1,621)4.5 out of 5
Market Segments
Small-Business (75.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $50.00 Per Month
Free Trial is available
Browse all 4 pricing plansDialpad Support
Star Rating
(546)4.4 out of 5
Market Segments
Mid-Market (55.0% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 1 Organizer Month
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that CallRail excels in its Call Recording feature, scoring 9.3, which reviewers mention provides high-quality recordings that are essential for training and compliance. In contrast, Dialpad Support, while still strong at 9.2, is noted to have slightly less clarity in recordings.
- Reviewers mention that CallRail's Integrations / APIs score of 10.0 is a standout feature, allowing seamless connections with various marketing and CRM tools. Dialpad Support, with a score of 7.9, is seen as having fewer integration options, which can limit its flexibility for users needing extensive connectivity.
- Users on G2 highlight CallRail's superior Lead Follow-up capabilities, scoring 8.3, which reviewers say helps streamline their sales processes effectively. Dialpad Support, with a score of 7.7, is perceived as less efficient in this area, leading to potential delays in lead engagement.
- Reviewers mention that CallRail's AI Text Generation feature, scoring 8.8, is particularly useful for automating responses and saving time. In comparison, Dialpad Support's score of 7.6 indicates that its AI capabilities are not as robust, which may hinder productivity for users relying on automation.
- Users say that CallRail's Performance Tracking feature, with a score of 9.0, provides comprehensive insights that help teams optimize their strategies. Dialpad Support, scoring 8.7, is noted to have good tracking but lacks some of the depth that CallRail offers.
- G2 users report that CallRail's Customer-facing Chatbot feature, scoring 8.8, is highly effective in managing customer inquiries, while Dialpad Support's score of 7.2 suggests that its chatbot functionality is less capable, leading to potential customer service challenges.
Pricing
Entry-Level Pricing
CallRail
Call Tracking
Starting at $50.00
Per Month
Know which marketing efforts inspired your best leads to call.
- Call forwarding
- Call recording
- Standard call flow builder
Dialpad Support
Business
$15.00
1 Organizer Month
NA
- $20 USD if billed monthly Zero pins plus larger meeting sizes. 5 hour conference durations 100 participants max Custom Hold Music Auto-dial out to participants
Free Trial
CallRail
Free Trial is available
Dialpad Support
Free Trial is available
Ratings
Meets Requirements
9.0
1,276
8.9
442
Ease of Use
9.0
1,288
9.1
451
Ease of Setup
9.0
1,040
9.0
239
Ease of Admin
9.1
1,014
8.8
197
Quality of Support
8.8
1,151
8.9
413
Has the product been a good partner in doing business?
9.2
998
9.1
194
Product Direction (% positive)
8.9
1,227
9.0
417
Features by Category
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.8
7
7.2
18
7.5
6
7.8
34
8.3
7
7.7
37
8.6
7
8.1
18
Organization
8.6
7
7.7
17
8.6
6
8.0
43
10.0
7
7.9
42
Performance Analysis
8.8
7
8.4
45
9.0
7
8.7
46
Sales Analysis
8.8
7
7.4
16
9.0
7
7.2
16
Generative AI
8.8
7
7.6
16
9.4
8
7.8
16
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
8.0
5
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
9.2
6
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
Dialing Options
Not enough data
8.8
30
Not enough data
8.7
28
Not enough data
Not enough data
Agent Tools
Not enough data
8.9
24
Not enough data
7.7
8
Not enough data
9.1
31
Automation
Not enough data
7.2
9
Not enough data
8.5
25
Not enough data
6.2
7
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
9.3
186
|
Verified
9.2
99
8.1
137
|
Verified
8.3
93
8.6
160
|
Verified
8.5
97
8.2
169
|
Verified
8.2
48
Agent Performance Management
8.3
145
|
Verified
8.6
81
8.2
147
|
Verified
8.2
92
8.1
137
|
Verified
8.4
93
Generative AI
Feature Not Available
8.8
34
Agentic AI - Conversation Intelligence
8.6
15
Not enough data
8.6
15
Not enough data
8.8
15
Not enough data
8.7
15
Not enough data
8.6
15
Not enough data
8.4
15
Not enough data
8.3
15
Not enough data
Channels
8.7
81
8.8
150
8.2
57
8.3
114
7.5
56
Feature Not Available
7.8
69
8.4
130
8.0
64
Feature Not Available
Generative AI
Feature Not Available
8.3
36
Functions
8.7
67
8.9
127
8.6
62
8.6
133
8.4
59
8.4
129
8.2
63
8.1
139
Feature Not Available
8.5
108
8.2
60
8.6
120
8.2
57
8.5
128
8.0
57
8.6
122
Agentic AI - Contact Center
8.3
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.3
6
Not enough data
Administrative
8.4
69
8.5
134
8.9
78
8.7
122
8.7
80
8.5
135
8.7
73
8.7
140
Feature Not Available
Feature Not Available
Attribution Modeling
8.6
199
|
Verified
Not enough data
8.1
172
|
Verified
Not enough data
7.7
140
|
Verified
Not enough data
7.8
147
|
Verified
Not enough data
8.1
161
|
Verified
Not enough data
7.9
144
|
Verified
Not enough data
Agentic AI - Attribution
6.4
11
Not enough data
6.8
12
Not enough data
6.7
14
Not enough data
6.4
11
Not enough data
Marketing
8.0
157
|
Verified
Not enough data
8.4
163
|
Verified
Not enough data
8.7
204
|
Verified
Not enough data
8.6
200
|
Verified
Not enough data
Reporting
8.6
241
|
Verified
Not enough data
8.5
229
|
Verified
Not enough data
8.1
205
|
Verified
Not enough data
Platform Basics
Not enough data
8.4
64
Not enough data
8.9
65
Not enough data
9.0
68
Platform Content
Not enough data
8.5
67
Not enough data
7.6
60
Not enough data
7.9
61
Platform Additional Functionality
Not enough data
8.6
65
Not enough data
8.5
60
Not enough data
8.7
63
Not enough data
8.8
64
Not enough data
8.9
62
Lead Monitoring
8.5
209
|
Verified
Not enough data
8.7
218
|
Verified
Not enough data
8.4
213
|
Verified
Not enough data
Agentic AI - Lead Capture
8.2
23
Not enough data
8.1
22
Not enough data
Data Capture
8.3
211
|
Verified
Not enough data
8.6
211
|
Verified
Not enough data
8.0
175
|
Verified
Not enough data
8.5
212
|
Verified
Not enough data
Analytics
8.5
205
|
Verified
Not enough data
8.5
227
|
Verified
Not enough data
Customization
8.3
168
|
Verified
Not enough data
8.3
174
|
Verified
Not enough data
7.8
163
|
Verified
Not enough data
8.4
198
|
Verified
Not enough data
Customization
9.2
12
Not enough data
8.2
12
Not enough data
Feature Not Available
Not enough data
9.2
12
Not enough data
Additional Functionality
9.4
12
Not enough data
Feature Not Available
Not enough data
8.8
12
Not enough data
Feature Not Available
Not enough data
8.9
11
Not enough data
Platform
Not enough data
8.0
40
Not enough data
8.8
47
Not enough data
8.6
53
Not enough data
8.7
59
Not enough data
8.9
57
Not enough data
8.5
42
Not enough data
8.7
51
Generative AI
Not enough data
8.5
19
Workforce Management
Not enough data
8.9
61
Not enough data
8.7
57
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
9.0
64
Not enough data
8.4
60
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication
6.3
8
Not enough data
7.0
9
Not enough data
6.9
9
Not enough data
8.1
8
Not enough data
6.3
8
Not enough data
Internal Use
7.0
23
Not enough data
8.9
9
Not enough data
8.8
8
Not enough data
8.9
9
Not enough data
6.7
8
Not enough data
7.6
9
Not enough data
Voice Recognition - AI Voice Assistants
8.6
6
Not enough data
Speech Synthesis - AI Voice Assistants
7.8
6
Not enough data
7.5
6
Not enough data
8.3
6
Not enough data
Security and privacy - AI Voice Assistants
9.2
6
Not enough data
Compatibility - AI Voice Assistants
9.0
5
Not enough data
Agentic AI - Outbound Call Tracking
8.0
10
Not enough data
7.7
10
Not enough data
Calling
9.2
43
9.4
90
8.7
40
8.7
73
8.8
42
9.0
83
8.5
40
8.9
86
8.0
9
Not enough data
Contacts
8.5
42
8.6
81
8.2
43
8.6
79
8.6
40
8.4
72
Insights
8.1
42
8.3
80
8.3
42
8.7
85
8.5
39
8.5
78
7.5
36
7.0
31
7.8
36
6.9
31
8.3
10
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Not enough data
8.8
47
Not enough data
8.9
46
Not enough data
8.7
19
Not enough data
8.6
40
Feedback
Not enough data
8.7
44
Not enough data
8.6
18
Not enough data
8.7
44
Not enough data
8.7
47
Not enough data
8.8
48
Not enough data
9.0
49
Not enough data
8.0
17
Generative AI
Not enough data
8.8
13
Marketing Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Phone Number Management
9.0
558
Not enough data
8.7
457
Not enough data
8.4
389
Not enough data
Tracking
8.6
505
Not enough data
8.9
495
Not enough data
8.6
417
Not enough data
Analytics
8.9
558
Not enough data
9.2
540
Not enough data
8.5
485
Not enough data
8.3
298
Not enough data
Call Routing
8.1
351
Not enough data
8.0
320
Not enough data
7.9
301
Not enough data
Administration
7.9
257
Not enough data
8.7
304
Not enough data
8.9
355
Not enough data
Agentic AI - Inbound Call Tracking
7.4
53
Not enough data
7.7
55
Not enough data
7.7
54
Not enough data
Marketing Operations
8.2
196
Not enough data
8.8
209
Not enough data
8.4
188
Not enough data
8.9
198
Not enough data
7.8
177
Not enough data
7.5
151
Not enough data
Campaign Activity
8.4
196
Not enough data
8.5
225
Not enough data
7.8
178
Not enough data
8.3
195
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Marketing Analytics
7.5
25
Not enough data
7.7
27
Not enough data
7.6
24
Not enough data
Platform
Not enough data
8.8
53
Not enough data
8.7
52
Not enough data
9.0
50
Not enough data
9.0
52
Not enough data
9.0
53
Not enough data
8.7
52
Not enough data
8.7
50
Not enough data
8.9
48
Workforce Management Platform Features
Not enough data
8.8
52
Not enough data
9.4
54
Not enough data
8.8
51
Not enough data
8.1
52
Not enough data
8.5
51
Not enough data
8.2
48
Not enough data
8.7
50
Not enough data
8.9
50
Not enough data
8.3
46
Not enough data
9.0
49
Categories
Categories
Shared Categories
CallRail and Dialpad Support are categorized as Conversation Intelligence, AI Sales Assistant, Outbound Call Tracking, and Contact Center
Unique Categories
CallRail is categorized as Inbound Call Tracking, AI Voice Assistants, Online Form Builder, Attribution, Marketing Analytics, Lead Capture, and Live Chat
Dialpad Support is categorized as Call Center Infrastructure (CCI), Auto Dialer, Sales Coaching, Employee Scheduling, and Workforce Management
Reviews
Reviewers' Company Size
CallRail
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Dialpad Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
35.4%
Real Estate
8.6%
Construction
7.4%
Hospital & Health Care
4.0%
Legal Services
3.5%
Other
41.1%
Financial Services
9.1%
Consumer Services
8.2%
Computer Software
6.8%
Information Technology and Services
4.7%
Construction
4.4%
Other
66.8%
Alternatives
Discussions
What is CallRail used for?
2 Comments
PH
CallRail is used for marketing attribution and can be used to see where phone calls are coming from. You can specify a marketing campaign or even which...Read more
Would I be able to see any time period longer than 365 years for the call history on the Analytics screen?
1 Comment
OC
Hi Austin! You are able to input a custom date range and have it go back as far as three years in Analytics. If you need further assistance, feel free to...Read more
What kind of improvements can I see regarding management of accounts?
1 Comment
OC
Hi Joseph! Do you need to reach out to our Dialpad support team? If so, the quickest way to do that is by filling out a request here:...Read more
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