Compare CallMiner Eureka and Dialpad Support 
At a Glance
Market Segments
Mid-Market (48.4% of reviews)
Mid-Market (55.5% of reviews)
Entry-Level Pricing
No pricing available
$15.00 1 Organizer Month
CallMiner Eureka
Star Rating
(223)4.5 out of 5
Market Segments
Mid-Market (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CallMiner EurekaDialpad Support
Star Rating
(627)4.4 out of 5
Market Segments
Mid-Market (55.5% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 1 Organizer Month
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that CallMiner Eureka excels in providing actionable insights from customer interactions, with users highlighting its ability to transform both voice and digital communications into meaningful data. This feature allows teams to derive answers from vast amounts of customer feedback, enhancing decision-making processes.
- Users say Dialpad Support offers impressive real-time visibility through its live dashboards, which help teams monitor customer wait times and agent availability. This feature is particularly appreciated for its role in identifying bottlenecks, ensuring a smoother customer service experience.
- According to verified reviews, CallMiner Eureka stands out for its high-quality support, with users praising the responsiveness and effectiveness of the assistance provided. This has led to a perception of CallMiner as a strong partner in business, fostering trust and reliability.
- Reviewers mention that Dialpad Support provides a more user-friendly experience, particularly in terms of setup and ease of use. Many users appreciate the straightforward onboarding process and the clarity it brings to conversations, thanks to its AI-driven transcription features.
- G2 reviewers highlight that while CallMiner Eureka has a slightly higher overall satisfaction score, Dialpad Support has a larger volume of recent reviews, indicating a more active user base and potentially more up-to-date feedback on its performance and features.
- Users report that both products have their strengths, but Dialpad Support's focus on customer interaction clarity and accessibility, such as allowing users to speak with real agents instead of AI bots, gives it an edge in creating a more personalized customer service experience.
Pricing
Entry-Level Pricing
CallMiner Eureka
No pricing availableDialpad Support
Business
$15.00
1 Organizer Month
NA
- $20 USD if billed monthly Zero pins plus larger meeting sizes. 5 hour conference durations 100 participants max Custom Hold Music Auto-dial out to participants
Free Trial
CallMiner Eureka
No trial information availableDialpad Support
Free Trial is available
Ratings
Meets Requirements
8.7
175
8.9
449
Ease of Use
8.3
176
8.9
526
Ease of Setup
7.6
107
8.9
248
Ease of Admin
8.1
110
8.8
200
Quality of Support
9.0
171
8.8
420
Has the product been a good partner in doing business?
9.4
116
9.0
197
Product Direction (% positive)
9.7
175
9.0
425
Features by Category
Lead Facilitation
Not enough data
7.2
18
Not enough data
7.8
34
Not enough data
7.7
37
Not enough data
8.2
19
Organization
Not enough data
7.7
17
Not enough data
8.0
43
Not enough data
7.9
42
Performance Analysis
Not enough data
8.4
46
Not enough data
8.7
47
Sales Analysis
Not enough data
7.4
16
Not enough data
7.2
16
Generative AI
Not enough data
7.7
17
Not enough data
7.8
16
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
8.8
30
Not enough data
8.7
28
Not enough data
Not enough data
Agent Tools
Not enough data
8.9
24
Not enough data
7.7
8
Not enough data
9.1
31
Automation
Not enough data
7.2
9
Not enough data
8.5
25
Not enough data
6.2
7
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
8.7
63
|
Verified
9.2
99
7.9
57
|
Verified
8.3
93
8.8
67
|
Verified
8.5
97
8.3
49
|
Verified
8.2
48
Artificial Intelligence - Conversation Intelligence
8.8
60
|
Verified
8.6
81
8.2
67
|
Verified
8.2
92
Not enough data
Not enough data
Generative AI
8.3
19
8.8
34
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
Quality Assurance
8.8
92
Not enough data
8.5
85
Not enough data
8.2
93
Not enough data
Engagement
8.6
92
Not enough data
8.1
93
Not enough data
8.4
87
Not enough data
Performance
8.0
74
Not enough data
8.8
91
Not enough data
Generative AI
7.7
31
Not enough data
7.7
30
Not enough data
Channels
Not enough data
8.8
154
Not enough data
8.3
114
Not enough data
Feature Not Available
Not enough data
8.4
130
Not enough data
Feature Not Available
Generative AI
Not enough data
8.3
36
Functions
Not enough data
8.9
128
Not enough data
8.6
134
Not enough data
8.4
130
Not enough data
8.1
139
Not enough data
8.5
108
Not enough data
8.6
120
Not enough data
8.5
128
Not enough data
8.6
122
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
8.6
135
Not enough data
8.7
123
Not enough data
8.5
136
Not enough data
8.7
141
Not enough data
Feature Not Available
Platform Basics
Not enough data
8.4
64
Not enough data
8.9
65
Not enough data
9.0
68
Platform Content
Not enough data
8.5
67
Not enough data
7.6
60
Not enough data
7.9
61
Platform Additional Functionality
Not enough data
8.6
65
Not enough data
8.5
60
Not enough data
8.7
63
Not enough data
8.8
64
Not enough data
8.9
62
Platform
Not enough data
8.0
40
Not enough data
8.8
47
Not enough data
8.6
53
Not enough data
8.7
59
Not enough data
8.9
57
Not enough data
8.5
42
Not enough data
8.7
51
Generative AI
Not enough data
8.5
19
Workforce Management
Not enough data
8.9
61
Not enough data
8.7
57
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
9.0
64
Not enough data
8.4
60
Generative AI
8.2
36
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
Not enough data
9.4
91
Not enough data
8.7
74
Not enough data
9.0
83
Not enough data
8.9
86
Not enough data
Not enough data
Contacts
Not enough data
8.6
81
Not enough data
8.6
80
Not enough data
8.4
72
Insights
Not enough data
8.3
80
Not enough data
8.7
85
Not enough data
8.5
78
Not enough data
7.0
31
Not enough data
6.9
31
Not enough data
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Not enough data
8.8
47
Not enough data
8.9
46
Not enough data
8.7
19
Not enough data
8.6
40
Feedback
Not enough data
8.7
44
Not enough data
8.6
18
Not enough data
8.7
44
Not enough data
8.7
47
Not enough data
8.8
48
Not enough data
9.0
49
Not enough data
8.0
17
Generative AI
Not enough data
8.8
13
Platform
Not enough data
8.8
53
Not enough data
8.7
52
Not enough data
9.0
50
Not enough data
9.0
52
Not enough data
9.0
53
Not enough data
8.7
52
Not enough data
8.7
50
Not enough data
8.9
48
Workforce Management Platform Features
Not enough data
8.8
52
Not enough data
9.4
54
Not enough data
8.8
51
Not enough data
8.1
52
Not enough data
8.5
51
Not enough data
8.2
48
Not enough data
8.7
50
Not enough data
8.9
50
Not enough data
8.3
46
Not enough data
9.0
49
Categories
Categories
Shared Categories
CallMiner Eureka and Dialpad Support are categorized as Conversation Intelligence
Unique Categories
CallMiner Eureka is categorized as Contact Center Quality Assurance and Speech Analytics
Dialpad Support is categorized as Call Center Infrastructure (CCI), Contact Center, Auto Dialer, Outbound Call Tracking, Sales Coaching, AI Sales Assistant, Employee Scheduling, and Workforce Management
Reviews
Reviewers' Company Size
CallMiner Eureka
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Dialpad Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
24.4%
Insurance
7.5%
Telecommunications
6.1%
Hospital & Health Care
5.2%
Consumer Services
5.2%
Other
51.6%
Financial Services
9.0%
Consumer Services
8.3%
Computer Software
6.6%
Information Technology and Services
5.1%
Construction
4.3%
Other
66.7%
Alternatives
Discussions
How do I combine two components in one components?
1 Comment
KD
Hi Mahavir - We don't yet have a system for merging components but we have put this into our Ideas process for review by our product management team.Read more
Is there any way to increase the recognition accuracy?
1 Comment
KD
Hi Paul – Transcription accuracy depends on a number of factors with audio quality being at the top of the list. High quality, speaker-separated (stereo)...Read more
How can I keep the data label while exporting the dashboard in pdf format?
1 Comment
KD
Hi Mahesh - You would need to export the data in CSV to see all of the data points and hidden labels, or you could use the API. Depending on what you want to...Read more
Minute Rates
1 Comment
Official Response from Dialpad Support
Every call center package comes with unlimited local inbound calls and 3,000 outbound minutes per Agent per call center ($0.01/min additional). Additionally,...Read more
Integrations
1 Comment
Official Response from Dialpad Support
Currently, we support native integrations with Salesforce, Zendesk, and ServiceNow in addition to integrations with G Suite, Office 365, and LinkedIn.Read more
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