# CallMiner Eureka, Dialpad Support vs Calabrio ONE Comparison

| | CallMiner Eureka | Dialpad Support | Calabrio ONE | 
|---|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.4 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 227 | 695 | 391 | 
| **Largest Market Segment** | Mid-Market (48.8% of reviews) | Mid-Market (55.8% of reviews) | Mid-Market (55.8% of reviews) | 
| **Entry Level Price** | No pricing available | $15.00 1 Organizer Month | No pricing available | 

---
## Top Pros & Cons

### CallMiner Eureka

Pros:
- Innovation (12 reviews)
- Ease of Use (11 reviews)

Cons:
- Learning Curve (8 reviews)
- Missing Features (5 reviews)

### Dialpad Support

Pros:
- Helpful (89 reviews)
- Ease of Use (62 reviews)

Cons:
- Poor Customer Support (34 reviews)
- Call Issues (32 reviews)

### Calabrio ONE

Pros:
- Ease of Use (59 reviews)
- Features (39 reviews)

Cons:
- Missing Features (20 reviews)
- Poor Reporting (16 reviews)

---
## Ratings Comparison
| Rating | CallMiner Eureka | Dialpad Support | Calabrio ONE | 
|---|---|---|---|
  | **Meets Requirements** | 8.7 (177 reviews) | 8.9 (454 reviews) | 8.8 (311 reviews) | 
  | **Ease of Use** | 8.4 (178 reviews) | 8.9 (586 reviews) | 9.0 (320 reviews) | 
  | **Ease of Setup** | 7.6 (109 reviews) | 9.0 (253 reviews) | 8.6 (227 reviews) | 
  | **Ease of Admin** | 8.1 (110 reviews) | 8.8 (200 reviews) | 8.5 (143 reviews) | 
  | **Quality of Support** | 9.1 (173 reviews) | 8.8 (425 reviews) | 9.0 (295 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (116 reviews) | 9.0 (197 reviews) | 8.8 (144 reviews) | 
  | **Product Direction (% positive)** | 9.7 (176 reviews) | 9.0 (429 reviews) | 9.0 (306 reviews) | 

---
## Pricing

### CallMiner Eureka

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Dialpad Support

#### Entry-Level Pricing

Plan: Business

Price: $15.00 1 Organizer Month

Description: NA

Key Features:
- $20 USD if billed monthly
Zero pins plus larger meeting sizes.
5 hour conference durations
100 participants max
Custom Hold Music
Auto-dial out to participants

[Browse all 6 editions](https://www.g2.com/products/dialpad-support/pricing)

#### Free Trial

Yes

### Calabrio ONE

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **CallMiner Eureka** | N/A | N/A |
| **Dialpad Support** | 7.8/10 | 53 |
| **Calabrio ONE** | N/A | N/A |

#### Lead Facilitation

| Feature | CallMiner Eureka | Dialpad Support | Calabrio ONE | 
|---|---|---|---|
| **Customer-facing Chatbot** | Not enough data | 7.2 (18 reviews) | Not enough data | 
| **Lead Qualification** | Not enough data | 7.8 (34 reviews) | Not enough data | 
| **Lead Follow-up** | Not enough data | 7.7 (37 reviews) | Not enough data | 
| **Meeting Scheduling ** | Not enough data | 8.2 (19 reviews) | Not enough data | 

#### Organization

| Feature | CallMiner Eureka | Dialpad Support | Calabrio ONE | 
|---|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | 7.7 (17 reviews) | Not enough data | 
| **Data Entry** | Not enough data | 8.0 (43 reviews) | Not enough data | 
| **Integrations / APIs** | Not enough data | 7.9 (42 reviews) | Not enough data | 

#### Performance Analysis

| Feature | CallMiner Eureka | Dialpad Support | Calabrio ONE | 
|---|---|---|---|
| **Coaching ** | Not enough data | 8.4 (46 reviews) | Not enough data | 
| **Peformance Tracking** | Not enough data | 8.7 (47 reviews) | Not enough data | 

#### Sales Analysis

| Feature | CallMiner Eureka | Dialpad Support | Calabrio ONE | 
|---|---|---|---|
| **ROI Forecasting ** | Not enough data | 7.4 (16 reviews) | Not enough data | 
| **Sales Forecasting ** | Not enough data | 7.2 (16 reviews) | Not enough data | 

#### Generative AI

| Feature | CallMiner Eureka | Dialpad Support | Calabrio ONE | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (17 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 7.8 (16 reviews) | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | CallMiner Eureka | Dialpad Support | Calabrio ONE | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **CallMiner Eureka** | N/A | N/A |
| **Dialpad Support** | 8.1/10 | 35 |
| **Calabrio ONE** | N/A | N/A |

#### Dialing Options

| Feature | CallMiner Eureka | Dialpad Support | Calabrio ONE | 
|---|---|---|---|
| **Preview Dialing** | Not enough data | 8.8 (30 reviews) | Not enough data | 
| **Progressive Dialing** | Not enough data | 8.7 (28 reviews) | Not enough data | 
| **Predictive Dialing** | Not enough data | Not enough data | Not enough data | 

#### Agent Tools

| Feature | CallMiner Eureka | Dialpad Support | Calabrio ONE | 
|---|---|---|---|
| **Whisper Coaching ** | Not enough data | 8.9 (24 reviews) | Not enough data | 
| **Callback Scheduling ** | Not enough data | 7.7 (8 reviews) | Not enough data | 
| **Call Recording ** | Not enough data | 9.1 (31 reviews) | Not enough data | 

#### Automation

| Feature | CallMiner Eureka | Dialpad Support | Calabrio ONE | 
|---|---|---|---|
| **Voice Activity Detection** | Not enough data | 7.2 (9 reviews) | Not enough data | 
| **Interactive Voice Response (IVR)** | Not enough data | 8.5 (25 reviews) | Not enough data | 
| **Call Scrubbing** | Not enough data | 6.2 (7 reviews) | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | CallMiner Eureka | Dialpad Support | Calabrio ONE | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | CallMiner Eureka | Dialpad Support | Calabrio ONE | 
|---|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **CallMiner Eureka** | 8.4/10 | 77 |
| **Dialpad Support** | 8.5/10 | 101 |
| **Calabrio ONE** | N/A | N/A |

#### Call Analytics

| Feature | CallMiner Eureka | Dialpad Support | Calabrio ONE | 
|---|---|---|---|
| **Call Recording** | 8.8 (64 reviews) ✓ Verified | 9.2 (99 reviews) | Not enough data | 
| **Machine Learning** | 7.9 (57 reviews) ✓ Verified | 8.3 (93 reviews) | Not enough data | 
| **Call Analysis** | 8.8 (68 reviews) ✓ Verified | 8.5 (97 reviews) | Not enough data | 
| **Lead Qualification** | 8.3 (49 reviews) ✓ Verified | 8.2 (48 reviews) | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | CallMiner Eureka | Dialpad Support | Calabrio ONE | 
|---|---|---|---|
| **Customer Scoring** | 8.8 (61 reviews) ✓ Verified | 8.6 (81 reviews) | Not enough data | 
| **Speech-to-Text** | 8.2 (68 reviews) ✓ Verified | 8.2 (92 reviews) | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | CallMiner Eureka | Dialpad Support | Calabrio ONE | 
|---|---|---|---|
| **AI Text Summarization** | 8.3 (19 reviews) | 8.8 (34 reviews) | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | CallMiner Eureka | Dialpad Support | Calabrio ONE | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | 8.3 (6 reviews) | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **CallMiner Eureka** | 8.3/10 | 106 |
| **Dialpad Support** | N/A | N/A |
| **Calabrio ONE** | 9.0/10 | 80 |

#### Quality Assurance

| Feature | CallMiner Eureka | Dialpad Support | Calabrio ONE | 
|---|---|---|---|
| **Evaluation** | 8.8 (93 reviews) | Not enough data | 9.3 (75 reviews) | 
| **Calibration** | 8.5 (85 reviews) | Not enough data | 8.9 (74 reviews) | 
| **Reports** | 8.2 (95 reviews) | Not enough data | 9.0 (76 reviews) | 

#### Engagement

| Feature | CallMiner Eureka | Dialpad Support | Calabrio ONE | 
|---|---|---|---|
| **Feedback** | 8.6 (92 reviews) | Not enough data | 8.7 (77 reviews) | 
| **Dashboards** | 8.1 (94 reviews) | Not enough data | 9.2 (75 reviews) | 
| **Training** | 8.4 (87 reviews) | Not enough data | 9.1 (73 reviews) | 

#### Performance

| Feature | CallMiner Eureka | Dialpad Support | Calabrio ONE | 
|---|---|---|---|
| **Integrations** | 8.0 (76 reviews) | Not enough data | 8.6 (69 reviews) | 
| **Compliance** | 8.8 (91 reviews) | Not enough data | 9.2 (75 reviews) | 

#### Generative AI

| Feature | CallMiner Eureka | Dialpad Support | Calabrio ONE | 
|---|---|---|---|
| **AI Text Generation** | 7.7 (31 reviews) | Not enough data | 9.3 (23 reviews) | 
| **AI Text Summarization** | 7.7 (30 reviews) | Not enough data | 9.1 (23 reviews) | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **CallMiner Eureka** | N/A | N/A |
| **Dialpad Support** | 8.5/10 | 177 |
| **Calabrio ONE** | N/A | N/A |

#### Channels

| Feature | CallMiner Eureka | Dialpad Support | Calabrio ONE | 
|---|---|---|---|
| **Voice** | Not enough data | 8.8 (158 reviews) | Not enough data | 
| **Social** | Not enough data | 8.3 (114 reviews) | Not enough data | 
| **Web Chat** | Not enough data | Feature Not Available | Not enough data | 
| **Mobile SMS** | Not enough data | 8.4 (132 reviews) | Not enough data | 
| **Email** | Not enough data | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | CallMiner Eureka | Dialpad Support | Calabrio ONE | 
|---|---|---|---|
| **AI Text-to-Speech** | Not enough data | 8.3 (36 reviews) | Not enough data | 

#### Functions

| Feature | CallMiner Eureka | Dialpad Support | Calabrio ONE | 
|---|---|---|---|
| **Session Routing** | Not enough data | 8.9 (129 reviews) | Not enough data | 
| **Session Queuing** | Not enough data | 8.6 (135 reviews) | Not enough data | 
| **Concurrent Calling** | Not enough data | 8.4 (130 reviews) | Not enough data | 
| **Speech Analytics** | Not enough data | 8.1 (140 reviews) | Not enough data | 
| **Auto Dialer** | Not enough data | 8.5 (108 reviews) | Not enough data | 
| **IVR** | Not enough data | 8.6 (120 reviews) | Not enough data | 
| **Inbound Screen Pop** | Not enough data | 8.5 (128 reviews) | Not enough data | 
| **Persistent Data** | Not enough data | 8.6 (123 reviews) | Not enough data | 

#### Agentic AI - Contact Center

| Feature | CallMiner Eureka | Dialpad Support | Calabrio ONE | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | 7.9 (7 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Administrative

| Feature | CallMiner Eureka | Dialpad Support | Calabrio ONE | 
|---|---|---|---|
| **Session Summary Notes** | Not enough data | 8.5 (136 reviews) | Not enough data | 
| **Administrator Access** | Not enough data | 8.7 (123 reviews) | Not enough data | 
| **Reporting & Dashboards** | Not enough data | 8.5 (138 reviews) | Not enough data | 
| **Session Recording** | Not enough data | 8.7 (142 reviews) | Not enough data | 
| **Agent Scheduling and Assignment** | Not enough data | Feature Not Available | Not enough data | 

### Employee Scheduling

| Product | Score | Reviews |
|---|---|---|
| **CallMiner Eureka** | N/A | N/A |
| **Dialpad Support** | 8.5/10 | 71 |
| **Calabrio ONE** | N/A | N/A |

#### Platform Basics

| Feature | CallMiner Eureka | Dialpad Support | Calabrio ONE | 
|---|---|---|---|
| **Reporting** | Not enough data | 8.4 (64 reviews) | Not enough data | 
| **Dashboard** | Not enough data | 8.9 (65 reviews) | Not enough data | 
| **Performance** | Not enough data | 9.0 (68 reviews) | Not enough data | 

#### Platform Content

| Feature | CallMiner Eureka | Dialpad Support | Calabrio ONE | 
|---|---|---|---|
| **Automation** | Not enough data | 8.5 (67 reviews) | Not enough data | 
| **File Sharing** | Not enough data | 7.6 (60 reviews) | Not enough data | 
| **Content Library** | Not enough data | 7.9 (61 reviews) | Not enough data | 

#### Platform Additional Functionality

| Feature | CallMiner Eureka | Dialpad Support | Calabrio ONE | 
|---|---|---|---|
| **Integrations** | Not enough data | 8.6 (65 reviews) | Not enough data | 
| **Mobility** | Not enough data | 8.5 (60 reviews) | Not enough data | 
| **Forecasting** | Not enough data | 8.7 (63 reviews) | Not enough data | 
| **Task Management** | Not enough data | 8.8 (64 reviews) | Not enough data | 
| **Portal** | Not enough data | 8.9 (62 reviews) | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **CallMiner Eureka** | N/A | N/A |
| **Dialpad Support** | N/A | N/A |
| **Calabrio ONE** | 8.8/10 | 173 |

#### Workforce Management

| Feature | CallMiner Eureka | Dialpad Support | Calabrio ONE | 
|---|---|---|---|
| **Agent Availability** | Not enough data | Not enough data | 9.1 (150 reviews) ✓ Verified | 
| **Skills Management** | Not enough data | Not enough data | 8.9 (148 reviews) ✓ Verified | 
| **Shift Scheduling** | Not enough data | Not enough data | 9.2 (157 reviews) ✓ Verified | 
| **Agent Self-Service** | Not enough data | Not enough data | 8.8 (144 reviews) ✓ Verified | 
| **Mobile Access** | Not enough data | Not enough data | 8.3 (139 reviews) | 

#### Administration

| Feature | CallMiner Eureka | Dialpad Support | Calabrio ONE | 
|---|---|---|---|
| **Automation** | Not enough data | Not enough data | 8.7 (146 reviews) ✓ Verified | 
| **Performance Analysis** | Not enough data | Not enough data | 8.9 (149 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | Not enough data | 8.7 (153 reviews) ✓ Verified | 
| **Forecasting** | Not enough data | Not enough data | 8.9 (149 reviews) ✓ Verified | 
| **Intraday Management** | Not enough data | Not enough data | 8.8 (146 reviews) ✓ Verified | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **CallMiner Eureka** | N/A | N/A |
| **Dialpad Support** | N/A | N/A |
| **Calabrio ONE** | 8.2/10 | 30 |

#### Feedback Management

| Feature | CallMiner Eureka | Dialpad Support | Calabrio ONE | 
|---|---|---|---|
| **Tagging** | Not enough data | Not enough data | 8.6 (23 reviews) | 
| **Segmentation** | Not enough data | Not enough data | 8.5 (23 reviews) | 
| **Custom Reports and Dashboards** | Not enough data | Not enough data | 8.5 (26 reviews) | 

#### Feedback Analysis

| Feature | CallMiner Eureka | Dialpad Support | Calabrio ONE | 
|---|---|---|---|
| **Thematic Analysis** | Not enough data | Not enough data | 8.3 (23 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | 7.2 (23 reviews) | 
| **NPS/CSAT Scoring** | Not enough data | Not enough data | 7.6 (20 reviews) | 

#### Feedback Sources

| Feature | CallMiner Eureka | Dialpad Support | Calabrio ONE | 
|---|---|---|---|
| **Online Reviews** | Not enough data | Not enough data | 8.5 (16 reviews) | 
| **Surveys** | Not enough data | Not enough data | 8.2 (17 reviews) | 
| **Social Media** | Not enough data | Not enough data | 8.1 (14 reviews) | 
| **Customer Service Channels** | Not enough data | Not enough data | 8.1 (18 reviews) | 

#### Generative AI

| Feature | CallMiner Eureka | Dialpad Support | Calabrio ONE | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **CallMiner Eureka** | N/A | N/A |
| **Dialpad Support** | 8.6/10 | 68 |
| **Calabrio ONE** | N/A | N/A |

#### Platform

| Feature | CallMiner Eureka | Dialpad Support | Calabrio ONE | 
|---|---|---|---|
| **Omnichannel** | Not enough data | 8.0 (40 reviews) | Not enough data | 
| **Mobile Access** | Not enough data | 8.8 (47 reviews) | Not enough data | 
| **Queue Management** | Not enough data | 8.6 (53 reviews) | Not enough data | 
| **Call Routing** | Not enough data | 8.7 (59 reviews) | Not enough data | 
| **Call Back** | Not enough data | 8.9 (57 reviews) | Not enough data | 
| **IVR** | Not enough data | 8.5 (42 reviews) | Not enough data | 
| **Automatic Call Distribution** | Not enough data | 8.7 (51 reviews) | Not enough data | 

#### Generative AI

| Feature | CallMiner Eureka | Dialpad Support | Calabrio ONE | 
|---|---|---|---|
| **AI Text-to-Speech** | Not enough data | 8.5 (19 reviews) | Not enough data | 

#### Workforce Management

| Feature | CallMiner Eureka | Dialpad Support | Calabrio ONE | 
|---|---|---|---|
| **Call Monitoring** | Not enough data | 8.9 (61 reviews) | Not enough data | 
| **Performance Evaluation** | Not enough data | 8.7 (57 reviews) | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | CallMiner Eureka | Dialpad Support | Calabrio ONE | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Administrative

| Feature | CallMiner Eureka | Dialpad Support | Calabrio ONE | 
|---|---|---|---|
| **Call Recording** | Not enough data | 8.9 (65 reviews) | Not enough data | 
| **Reporting & Dashboards** | Not enough data | 8.5 (61 reviews) | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **CallMiner Eureka** | 8.2/10 | 36 |
| **Dialpad Support** | N/A | N/A |
| **Calabrio ONE** | N/A | N/A |

#### Generative AI

| Feature | CallMiner Eureka | Dialpad Support | Calabrio ONE | 
|---|---|---|---|
| **AI Text Summarization** | 8.2 (36 reviews) | Not enough data | Not enough data | 

### SAP Store

| Product | Score | Reviews |
|---|---|---|
| **CallMiner Eureka** | N/A | N/A |
| **Dialpad Support** | N/A | N/A |
| **Calabrio ONE** | N/A | N/A |

#### Agentic AI - SAP Store

| Feature | CallMiner Eureka | Dialpad Support | Calabrio ONE | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **CallMiner Eureka** | N/A | N/A |
| **Dialpad Support** | 8.4/10 | 98 |
| **Calabrio ONE** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | CallMiner Eureka | Dialpad Support | Calabrio ONE | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 

#### Calling

| Feature | CallMiner Eureka | Dialpad Support | Calabrio ONE | 
|---|---|---|---|
| **Record Calls** | Not enough data | 9.4 (91 reviews) | Not enough data | 
| **Generate Location** | Not enough data | 8.7 (74 reviews) | Not enough data | 
| **Call Types** | Not enough data | 9.0 (83 reviews) | Not enough data | 
| **Click-to-Call** | Not enough data | 8.9 (86 reviews) | Not enough data | 
| **Auto Dialer** | Not enough data | Not enough data | Not enough data | 

#### Contacts

| Feature | CallMiner Eureka | Dialpad Support | Calabrio ONE | 
|---|---|---|---|
| **Personalization** | Not enough data | 8.6 (81 reviews) | Not enough data | 
| **Information Locater** | Not enough data | 8.6 (80 reviews) | Not enough data | 
| **Record Prospect Data** | Not enough data | 8.4 (72 reviews) | Not enough data | 

#### Insights

| Feature | CallMiner Eureka | Dialpad Support | Calabrio ONE | 
|---|---|---|---|
| **Notes** | Not enough data | 8.3 (80 reviews) | Not enough data | 
| **Daily Summary** | Not enough data | 8.7 (85 reviews) | Not enough data | 
| **Automated Voicemails** | Not enough data | 8.5 (78 reviews) | Not enough data | 
| **Automated Emails** | Not enough data | 7.0 (31 reviews) | Not enough data | 
| **Sorts Prospects** | Not enough data | 6.9 (31 reviews) | Not enough data | 
| **Automated Note Taking** | Not enough data | Not enough data | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **CallMiner Eureka** | N/A | N/A |
| **Dialpad Support** | 8.7/10 | 59 |
| **Calabrio ONE** | N/A | N/A |

#### Agentic AI - Sales Coaching

| Feature | CallMiner Eureka | Dialpad Support | Calabrio ONE | 
|---|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Training

| Feature | CallMiner Eureka | Dialpad Support | Calabrio ONE | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | 8.8 (47 reviews) | Not enough data | 
| **Coaching Materials** | Not enough data | 8.9 (46 reviews) | Not enough data | 
| **Playbook Creation** | Not enough data | 8.7 (19 reviews) | Not enough data | 
| **Video Record** | Not enough data | 8.6 (40 reviews) | Not enough data | 

#### Feedback

| Feature | CallMiner Eureka | Dialpad Support | Calabrio ONE | 
|---|---|---|---|
| **Review** | Not enough data | 8.7 (44 reviews) | Not enough data | 
| **Scorecard** | Not enough data | 8.6 (18 reviews) | Not enough data | 
| **Coaching Card** | Not enough data | 8.7 (44 reviews) | Not enough data | 
| **Leaderboard** | Not enough data | 8.7 (47 reviews) | Not enough data | 
| **Real-Time Updates** | Not enough data | 8.8 (48 reviews) | Not enough data | 
| **Notifications** | Not enough data | 9.0 (49 reviews) | Not enough data | 
| **Competition** | Not enough data | 8.0 (17 reviews) | Not enough data | 

#### Generative AI

| Feature | CallMiner Eureka | Dialpad Support | Calabrio ONE | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | 8.8 (13 reviews) | Not enough data | 

### Workforce Management

| Product | Score | Reviews |
|---|---|---|
| **CallMiner Eureka** | N/A | N/A |
| **Dialpad Support** | 8.8/10 | 54 |
| **Calabrio ONE** | 8.7/10 | 97 |

#### Platform

| Feature | CallMiner Eureka | Dialpad Support | Calabrio ONE | 
|---|---|---|---|
| **Customization ** | Not enough data | 8.8 (53 reviews) | 8.5 (77 reviews) | 
| **Integration APIs** | Not enough data | 8.7 (52 reviews) | 8.4 (71 reviews) | 
| **Internationalization** | Not enough data | 9.0 (50 reviews) | 8.5 (76 reviews) | 
| **User, Role, and Access Management** | Not enough data | 9.0 (52 reviews) | 9.0 (77 reviews) | 
| **Performance** | Not enough data | 9.0 (53 reviews) | 9.1 (78 reviews) | 
| **Mobility** | Not enough data | 8.7 (52 reviews) | 8.4 (78 reviews) | 
| **Reporting** | Not enough data | 8.7 (50 reviews) | 8.6 (76 reviews) | 
| **Dashboards** | Not enough data | 8.9 (48 reviews) | 8.3 (77 reviews) | 

#### Workforce Management Platform Features

| Feature | CallMiner Eureka | Dialpad Support | Calabrio ONE | 
|---|---|---|---|
| **Labor Forecasting** | Not enough data | 8.8 (52 reviews) | 8.9 (82 reviews) | 
| **Shift Scheduling** | Not enough data | 9.4 (54 reviews) | 9.1 (89 reviews) | 
| **Time & Attendance Tracking** | Not enough data | 8.8 (51 reviews) | 9.1 (87 reviews) | 
| **Absence & Leave Management** | Not enough data | 8.1 (52 reviews) | 9.0 (86 reviews) | 
| **Skills Management** | Not enough data | 8.5 (51 reviews) | 8.8 (78 reviews) | 
| **Succession Planning** | Not enough data | 8.2 (48 reviews) | 8.6 (80 reviews) | 
| **Workforce Analytics** | Not enough data | 8.7 (50 reviews) | 9.0 (86 reviews) | 
| **Self-Service Capabilities** | Not enough data | 8.9 (50 reviews) | 8.9 (85 reviews) | 
| **Mobile Shift Scheduling** | Not enough data | 8.3 (46 reviews) | 8.2 (82 reviews) | 
| **Team Communication** | Not enough data | 9.0 (49 reviews) | 7.9 (77 reviews) | 

---
## Categories

**Unique to CallMiner Eureka (3):** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence)

**Unique to Dialpad Support (9):** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Contact Center Software](https://www.g2.com/categories/contact-center), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Employee Scheduling Software](https://www.g2.com/categories/employee-scheduling-software), [Workforce Management Software](https://www.g2.com/categories/workforce-management)

**Unique to Calabrio ONE (6):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [SAP Store Software](https://www.g2.com/categories/sap-store), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Workforce Management Software](https://www.g2.com/categories/workforce-management)


---
## Reviewer Demographics

### By Company Size

| Segment | CallMiner Eureka | Dialpad Support | Calabrio ONE | 
|---|---|---|---|
| **Small-Business** | 12.9% | 38.5% | 6.0% | 
| **Mid-Market** | 48.8% | 55.8% | 55.8% | 
| **Enterprise** | 38.2% | 5.7% | 38.2% | 

### By Industry

#### CallMiner Eureka

- **Financial Services:** 24.2%
- **Insurance:** 7.9%
- **Telecommunications:** 6.0%
- **Hospital & Health Care:** 5.1%
- **Consumer Services:** 5.1%
- **Outsourcing/Offshoring:** 3.7%
- **Information Technology and Services:** 3.3%
- **Marketing and Advertising:** 3.3%
- **Oil & Energy:** 3.3%
- **Retail:** 2.8%
- **Other:** 35.3%

#### Dialpad Support

- **Financial Services:** 8.6%
- **Consumer Services:** 7.7%
- **Computer Software:** 6.2%
- **Information Technology and Services:** 5.9%
- **Construction:** 4.4%
- **Hospital & Health Care:** 3.8%
- **Staffing and Recruiting:** 3.8%
- **Insurance:** 3.8%
- **Marketing and Advertising:** 2.9%
- **Medical Practice:** 2.6%
- **Other:** 50.5%

#### Calabrio ONE

- **Consumer Services:** 13.2%
- **Hospital & Health Care:** 11.3%
- **Financial Services:** 10.7%
- **Information Technology and Services:** 6.6%
- **Telecommunications:** 6.6%
- **Insurance:** 4.4%
- **Retail:** 3.9%
- **Automotive:** 3.3%
- **Banking:** 3.3%
- **Higher Education:** 2.8%
- **Other:** 33.9%

---
## Alternatives

### Alternatives to CallMiner Eureka

- [Observe.AI](https://www.g2.com/products/observe-ai/reviews) — 4.6/5 stars (233 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Verint Speech and Text Analytics](https://www.g2.com/products/verint-speech-and-text-analytics/reviews) — 4.4/5 stars (89 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Balto](https://www.g2.com/products/balto/reviews) — 4.8/5 stars (587 reviews)
- [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6640 reviews)
- [CTM](https://www.g2.com/products/ctm-ctm/reviews) — 4.5/5 stars (758 reviews)
- [Invoca](https://www.g2.com/products/invoca/reviews) — 4.5/5 stars (967 reviews)
- [Creovai](https://www.g2.com/products/creovai/reviews) — 4.3/5 stars (200 reviews)

### Alternatives to Dialpad Support

- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1583 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [Aloware](https://www.g2.com/products/aloware/reviews) — 4.1/5 stars (824 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2383 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1826 reviews)
- [UJET](https://www.g2.com/products/ujet/reviews) — 4.7/5 stars (1129 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3552 reviews)

### Alternatives to Calabrio ONE

- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Aspect Workforce](https://www.g2.com/products/aspect-workforce/reviews) — 4.2/5 stars (315 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Assembled WFM](https://www.g2.com/products/assembled-wfm/reviews) — 4.6/5 stars (169 reviews)
- [NICE Workforce Management](https://www.g2.com/products/nice-workforce-management/reviews) — 4.3/5 stars (90 reviews)
- [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) — 4.8/5 stars (1163 reviews)
- [Balto](https://www.g2.com/products/balto/reviews) — 4.8/5 stars (587 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1826 reviews)

---
## Top Discussions

### CallMiner Eureka

- Title: [How can I keep the data label while exporting the dashboard in pdf format?](https://www.g2.com/discussions/31232-how-can-i-keep-the-data-label-while-exporting-the-dashboard-in-pdf-format) — 1 comment, 1 upvote
  > **Top comment:** "Hi Mahesh - You would need to export the data in CSV to see all of the data points and hidden labels, or you could use the API. Depending on what you want to..."
- Title: [How do I combine two components in one components?](https://www.g2.com/discussions/29444-how-do-i-combine-two-components-in-one-components) — 1 comment
  > **Top comment:** "Hi Mahavir - We don't yet have a system for merging components but we have put this into our Ideas process for review by our product management team."
- Title: [Is there any way to increase the recognition accuracy?](https://www.g2.com/discussions/24999-is-there-any-way-to-increase-the-recognition-accuracy) — 1 comment, 1 upvote
  > **Top comment:** "Hi Paul – Transcription accuracy depends on a number of factors with audio quality being at the top of the list. High quality, speaker-separated (stereo)..."

### Dialpad Support

- Title: [Who is Dialpads leading competition?](https://www.g2.com/discussions/31285-who-is-dialpads-leading-competition) — 2 comments, 1 upvote
  > **Top comment:** "Natterbox"
- Title: [What is Dialpad Contact Center used for?](https://www.g2.com/discussions/what-is-dialpad-contact-center-used-for) — 1 comment
  > **Top comment:** "Dialpad is used to communicate with customers etc. It has the capabilities of SMS texting, Video chat, Phone Call, and Screenshare to name the ones I..."
- Title: [Will there be updates like adding a 3-way call?](https://www.g2.com/discussions/will-there-be-updates-like-adding-a-3-way-call) — 1 comment, 1 upvote
  > **Top comment:** "Hello! There is a way to currently make a 3 way call if you are using the updated version."
- Title: [JUST ASKING WHEN MAKING OUTBOUND CALLS HOW CAN WE LISTEN TO THOSE CALLS ONCE WE HANG UP.](https://www.g2.com/discussions/41080-just-asking-when-making-outbound-calls-how-can-we-listen-to-those-calls-once-we-hang-up) — 1 comment, 1 upvote
  > **Top comment:** "In the message box the call details will appear along with the duration after you hang up. Click on the transcript and view the full transcript. The log will..."
- Title: [MAKING OUTBOUND CALLS, HOW CAN I SAVE THERE3CORDING OR GO BACK AND LISTEN TO THOSE CALLS.](https://www.g2.com/discussions/41079-making-outbound-calls-how-can-i-save-there3cording-or-go-back-and-listen-to-those-calls) — 1 comment, 1 upvote
  > **Top comment:** "Click "View Call Details" within the call log and click share for the shareable link for your team."

### Calabrio ONE

- Title: [What is calabrio WFM?](https://www.g2.com/discussions/what-is-calabrio-wfm) — 1 comment
  > **Top comment:** "Calabrio WFM enables your organization, through its core functionality, to plan and manage your operations through advanced forecasting, dynamic scheduling..."
- Title: [What is calabrio one smart desktop?](https://www.g2.com/discussions/what-is-calabrio-one-smart-desktop) — 1 comment
  > **Top comment:** "It gives access to supervisors/managers to view agents screen activity, Eg:what agents see  on their actual desktop/monitor."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/callminer-eureka-vs-dialpad-support-vs-calabrio-one)