1. [Home](https://www.g2.com/) 2. ... 3. [Speech Analytics Software](https://www.g2.com/categories/speech-analytics) 4. [CallMiner Eureka Discussions](https://www.g2.com/products/callminer-eureka/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_617d4494db8cb87c37349164077e64fc/callminer-eureka.png "Product Avatar Image") ![Reward for good CallMiner Eureka reviews](https://images.g2crowd.com/uploads/medal/image/1000436/0b5ea473b0827cf1dc4c5a2a653dd154.svg "Reward for good CallMiner Eureka reviews") ](/products/callminer-eureka/reviews) [ CallMiner Eureka ](/products/callminer-eureka/reviews) (229)4.6/5 CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. By combining deep domain expertise with advanced AI and industry-leading analytics, CallMiner delivers the most comprehensive platform for capturing and analyzing 100% of omnichannel customer interactions — from voice to text — to transform how organizations understand and act on customer insights. This deep intelligence empowers improvements in agent performance, operational efficiency, and CX enterprise-wide, while also enabling automation and faster, data-driven decisions. The CallMiner platform analyzes every voice and text-based interaction at the deepest levels, including unsolicited feedback, such as contact center interactions, and solicited feedback, like customer surveys. By interpreting nuance and identifying patterns and traits, organizations can shed light on new areas of opportunity, from agent performance and operational efficiency to product innovation and marketing and sales effectiveness. With these insights, organizations can also better understand what to automate and identify areas of opportunity and improvement in automation workflows. CallMiner’s AI-powered conversation intelligence and CX automation platform empowers organizations to: • Collect structured and unstructured data from 100% of customer interactions • Use AI and ML to uncover intelligence and insights, such as customer sentiment or satisfaction • Leverage intelligence to make informed decisions around agent training and augmentation, automation, business decisions, and more • Embrace automation through virtual agents and customer engagement initiatives • Continually monitor customer interactions (both with humans and AI automation) to make improvements CallMiner’s product suite covers four areas: • Capture: Through recording, screen recording, and redaction capabilities, organizations can capture all of their customer interactions and ingest them into the CallMiner platform • Intelligence: With advanced AI capabilities, including an agentic AI framework, organizations are able to uncover trends and opportunities across omnichannel customer insights at scale • Augmentation: Agent performance and real-time agent guidance capabilities help organizations improve coaching and training initiatives, as well as support agents in real time during interactions • Automation: Voice-first virtual agents help organizations automate inbound and outbound customer service efforts, improving efficiency; the industry's first AI-powered customer engagement tool helps organizations more effectively interact and gain feedback from customers through surveys, forms, and more. CallMiner is trusted to improve CX for leading brands across technology, media and telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality. Show More * * * ### 70.0 Nps Score Already have CallMiner Eureka? ### All CallMiner Eureka Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 2 years ago More Options - [ # What is CallMiner Eureka used for? ](/discussions/what-is-callminer-eureka-used-for) What is CallMiner Eureka used for? [ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ Conversation Intelligence Software ](https://www.g2.com/tags/conversation-intelligence-software)[ Conversation Intelligence Software Questions ](https://www.g2.com/topics/conversation-intelligence) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+CallMiner+Eureka+questions+and+get+answers+from+expert+users+in+our+CallMiner+Eureka+Discussions+section.&title=CallMiner+Eureka+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcallminer-eureka%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=CallMiner+Eureka+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcallminer-eureka%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcallminer-eureka%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=CallMiner+Eureka+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcallminer-eureka%2Fdiscuss%0aAsk+CallMiner+Eureka+questions+and+get+answers+from+expert+users+in+our+CallMiner+Eureka+Discussions+section.) 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[Mahesh P.](https://www.g2.com/users/bd767710-3fbe-4004-8982-8c36426c06d1 "Mahesh P.") • almost 6 years ago Reporting Analyst More Options - [ # How can I keep the data label while exporting the dashboard in pdf format? ](/discussions/31232-how-can-i-keep-the-data-label-while-exporting-the-dashboard-in-pdf-format) As of now, we use dashboard to see the score trend or contact count and this trend we can see in a line graph.We can only see the data labels once we hover the mouse on data point and whenever we export the created dashboard in PDF format we can not see any data label which makes the task... [Read more](/discussions/31232-how-can-i-keep-the-data-label-while-exporting-the-dashboard-in-pdf-format) [ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Conversation Intelligence Software ](https://www.g2.com/tags/conversation-intelligence-software)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software) [ Conversation Intelligence Software Questions ](https://www.g2.com/topics/conversation-intelligence) Show More * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+CallMiner+Eureka+questions+and+get+answers+from+expert+users+in+our+CallMiner+Eureka+Discussions+section.&title=CallMiner+Eureka+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcallminer-eureka%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=CallMiner+Eureka+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcallminer-eureka%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcallminer-eureka%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=CallMiner+Eureka+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcallminer-eureka%2Fdiscuss%0aAsk+CallMiner+Eureka+questions+and+get+answers+from+expert+users+in+our+CallMiner+Eureka+Discussions+section.) 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[ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+CallMiner+Eureka+questions+and+get+answers+from+expert+users+in+our+CallMiner+Eureka+Discussions+section.&title=CallMiner+Eureka+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcallminer-eureka%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=CallMiner+Eureka+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcallminer-eureka%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcallminer-eureka%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=CallMiner+Eureka+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcallminer-eureka%2Fdiscuss%0aAsk+CallMiner+Eureka+questions+and+get+answers+from+expert+users+in+our+CallMiner+Eureka+Discussions+section.) 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If there is no option of combining components, can we have one? [ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Conversation Intelligence Software ](https://www.g2.com/tags/conversation-intelligence-software)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software) [ Conversation Intelligence Software Questions ](https://www.g2.com/topics/conversation-intelligence) Show More * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+CallMiner+Eureka+questions+and+get+answers+from+expert+users+in+our+CallMiner+Eureka+Discussions+section.&title=CallMiner+Eureka+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcallminer-eureka%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=CallMiner+Eureka+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcallminer-eureka%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcallminer-eureka%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=CallMiner+Eureka+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcallminer-eureka%2Fdiscuss%0aAsk+CallMiner+Eureka+questions+and+get+answers+from+expert+users+in+our+CallMiner+Eureka+Discussions+section.) 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Answer a few questions to help the CallMiner Eureka community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcallminer-eureka%2Fdiscuss%3Fsmall_ask%3Dcallminer-eureka) No ## Top Contributors in CallMiner Eureka 1 ![Kate D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kate D.") KD Loading... ### [Kate D.](https://www.g2.com/users/48cb8815-94dd-4745-8a16-2bfa70ca2bc8 "Kate D.") 3 pts