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CallMiner Eureka

CallMiner Eureka Alternatives & Competitors

(79)4.5 out of 5

Looking for alternatives to CallMiner Eureka? Tons of people want Speech Analytics Software to help with session summary notes, lead qualification, and customer scoring. What's difficult is finding out whether or not the software you choose is right for you. We have compiled a list of Speech Analytics Software that reviewers voted best overall compared to CallMiner Eureka. Based on reviewer data you can see how CallMiner Eureka stacks up to the competition, check reviews from current & previous users, and find the best fit for your business. NICE inContact, Talkdesk, CallTrackingMetrics, and Genesys Cloud are the most popular alternatives and competitors to CallMiner Eureka.

Top Alternatives to CallMiner Eureka

  • NICE inContact
  • Talkdesk
  • CallTrackingMetrics
  • Genesys Cloud
  • Genesys Engage

Top 20 Alternatives & Competitors to CallMiner Eureka

    #1
    #1
  1. NICE inContact

    (877)4.2 out of 5
    Optimized for quick response

    Nice inContact helps call centers around the globe create profitable customer experiences through its portfolio of cloud-based call center software solutions.

    Categories in common with CallMiner Eureka:
  2. Nice inContact helps call centers around the globe create profitable customer experiences through its portfolio of cloud-based call center software solutions.

    Categories in common with CallMiner Eureka:

    UH
    That it Is easy to use and has clear usage instructions

    Reviewers say compared to CallMiner Eureka, NICE inContact is:

    Slower to reach roi
    Easier to set up
    Easier to admin
    #2
    #2
  3. Talkdesk

    (1,151)4.4 out of 5
    Optimized for quick response

    World's Leading Cloud Call Center Software

    Categories in common with CallMiner Eureka:
  4. World's Leading Cloud Call Center Software

    Categories in common with CallMiner Eureka:

    AO
    Different status to track agent on work.

    Reviewers say compared to CallMiner Eureka, Talkdesk is:

    Easier to set up
    Easier to admin
    More usable
    18%   of software applications aren't well liked by teams using them.
    Find out how your team feels about your stack with G2 Pulse Surveys.
    Learn More
    #3
    #3
  5. CallTrackingMetrics

    (561)4.5 out of 5
    Optimized for quick response

    CallTrackingMetrics seamlessly integrates marketing call tracking with business phone systems, allowing customers to optimize their inbound lead response process from beginning to end. CallTrackingMetrics' software identifies the marketing channels that are generating leads, converting into sales, and provides all the routing and analytics tools the business needs to make the most of every call.

    Categories in common with CallMiner Eureka:
  6. CallTrackingMetrics seamlessly integrates marketing call tracking with business phone systems, allowing customers to optimize their inbound lead response process from beginning to end. CallTrackingMetrics' software identifies the marketing channels that are generating leads, converting into sales, and provides all the routing and analytics tools the business needs to make the most of every call.

    Categories in common with CallMiner Eureka:

    Aaron W.
    AW
    CallTrackingMetrics dashboard has a clean interface allowing users of all experience levels the ability to quickly make data-driven decisions. The agency billing component helps agencies scale and...Read more

    Reviewers say compared to CallMiner Eureka, CallTrackingMetrics is:

    Easier to set up
    Easier to admin
    More usable
    #4
    #4
  7. Genesys Cloud

    (366)4.2 out of 5
    Optimized for quick response

    Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

    Categories in common with CallMiner Eureka:
  8. Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

    Categories in common with CallMiner Eureka:

    Jade D.
    JD
    What I like best is how easy it is to use. The integration of the working parts of applications that are typically used in a call center environment are so seamless that you almost feel like "it...Read more

    Reviewers say compared to CallMiner Eureka, Genesys Cloud is:

    Easier to set up
    Easier to admin
    More usable
    #5
    #5
  9. Genesys Engage

    (395)4.3 out of 5
    Optimized for quick response

    Genesys Engage combines world-class intelligent routing, real-time contextual journeys, and tools for digital transformation. These capabilities make customer experience your competitive differentiator — setting you up to deliver competitively superior experiences and digital transformation at any scale.

    Categories in common with CallMiner Eureka:
  10. Genesys Engage combines world-class intelligent routing, real-time contextual journeys, and tools for digital transformation. These capabilities make customer experience your competitive differentiator — setting you up to deliver competitively superior experiences and digital transformation at any scale.

    Categories in common with CallMiner Eureka:

    MF
    The best part is it is 100% customizable and with the sdk kits you can make it do almost anything you want.

    Reviewers say compared to CallMiner Eureka, Genesys Engage is:

    Slower to reach roi
    More expensive
    #6
    #6
  11. Gong

    (2,621)4.7 out of 5
    Optimized for quick response

    The patented Gong Revenue Intelligence Platform™ captures and understands every customer interaction, then delivers insights at scale, empowering revenue teams to make decisions based on data instead of opinions.

    Categories in common with CallMiner Eureka:
  12. The patented Gong Revenue Intelligence Platform™ captures and understands every customer interaction, then delivers insights at scale, empowering revenue teams to make decisions based on data instead of opinions.

    Categories in common with CallMiner Eureka:

    UC
    While most people recognize the obvious value of Gong for sales, Product Marketers need to be getting in on the game. Gone are the days of PMMs sitting quietly on a webex with 6 other ramping new...Read more

    Reviewers say compared to CallMiner Eureka, Gong is:

    Easier to set up
    Easier to admin
    More usable
    #7
    #7
  13. Chorus.ai

    (2,277)4.5 out of 5
    Optimized for quick response

    Chorus.ai is a leading conversation intelligence platform; it transcribes and analyzes sales meetings in real-time.

    Categories in common with CallMiner Eureka:
  14. Chorus.ai is a leading conversation intelligence platform; it transcribes and analyzes sales meetings in real-time.

    Categories in common with CallMiner Eureka:

    AM
    It's super helpful to be able to group recordings together based on context, and even weed out certain parts of calls so you don't have to listen to everything. It's also great to see analytics on...Read more

    Reviewers say compared to CallMiner Eureka, Chorus.ai is:

    Easier to set up
    Easier to admin
    More usable
    #8
    #8
  15. 3CX

    (350)4.4 out of 5

    3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.

    Categories in common with CallMiner Eureka:
  16. 3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.

    Categories in common with CallMiner Eureka:

    Sonelle A.
    SA
    I am able to use the mobile app or external web link to use as my desk phone when I am out of the office. The desk phones are easy to use. The administration console has an easy to use interface.

    Reviewers say compared to CallMiner Eureka, 3CX is:

    Easier to set up
    Easier to admin
    More usable
    #9
    #9
  17. UJET

    (480)4.7 out of 5
    Optimized for quick response

    UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.

    Categories in common with CallMiner Eureka:
  18. UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.

    Categories in common with CallMiner Eureka:

    LA
    I like that it is easy to use and dial the numbers by copy paste when I need to do a call back, its nice that i change the color your status so that way you know what are you logged in, my favorite...Read more

    Reviewers say compared to CallMiner Eureka, UJET is:

    Slower to reach roi
    Easier to set up
    Easier to admin
    #10
    #10
  19. SalesLoft

    (2,254)4.5 out of 5
    Optimized for quick response

    SalesLoft is a sales engagement platform helping teams set and execute on a cadence of communications to convert more target accounts into customer accounts. With real-time email tracking, an integrated sales dialer and social communications, sales leaders can be confident their reps are executing on the most effective selling process for their organization.

    Categories in common with CallMiner Eureka:
  20. SalesLoft is a sales engagement platform helping teams set and execute on a cadence of communications to convert more target accounts into customer accounts. With real-time email tracking, an integrated sales dialer and social communications, sales leaders can be confident their reps are executing on the most effective selling process for their organization.

    Categories in common with CallMiner Eureka:

    Robert T.
    RT
    It is very simple to learn coming from another tool- I would say the learning curve being small, allowing the "new guy" me being able to hit the ground with easy to find and follow videos + help...Read more

    Reviewers say compared to CallMiner Eureka, SalesLoft is:

    Easier to set up
    Easier to admin
    More usable
    #11
    #11
  21. Zendesk Support Suite

    (2,275)4.2 out of 5
    Optimized for quick response

    Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with CallMiner Eureka:
  22. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with CallMiner Eureka:

    Víctor F.
    VF
    Zendesk is a very easy going tool. You can set it up very fast and this could be really critical for a fast-growing company. Also, there are a lot of resources where you can read tips and tricks....Read more

    Reviewers say compared to CallMiner Eureka, Zendesk Support Suite is:

    Easier to set up
    Easier to admin
    More usable
    #12
    #12
  23. DialogTech

    (369)4.3 out of 5

    Powered by AI, DialogTech attributes and analyzes consumer calls, showing agencies and enterprise marketers exactly how these conversations impact the customer journey. We provide the actionable data needed to generate more calls at a lower cost, understand what is being said on calls with your customer, personalize call experiences, and drive revenue.

    Categories in common with CallMiner Eureka:
  24. Powered by AI, DialogTech attributes and analyzes consumer calls, showing agencies and enterprise marketers exactly how these conversations impact the customer journey. We provide the actionable data needed to generate more calls at a lower cost, understand what is being said on calls with your customer, personalize call experiences, and drive revenue.

    Categories in common with CallMiner Eureka:

    UI
    simplicity of adding tracking script great call reporting great support team great pricing

    Reviewers say compared to CallMiner Eureka, DialogTech is:

    Easier to set up
    Easier to admin
    Better at support
    #13
    #13
  25. CallRail

    (693)4.6 out of 5
    Optimized for quick response

    CallRail is a phone call tracking and analytics platform that helps businesses understand which marketing campaigns are delivering valuable phone call conversions.

    Categories in common with CallMiner Eureka:
  26. CallRail is a phone call tracking and analytics platform that helps businesses understand which marketing campaigns are delivering valuable phone call conversions.

    Categories in common with CallMiner Eureka:

    AM
    Seeing where calls came from, and comparing unique calls to returning. Call duration is helping in certain cases, when we are descerning between service questions, appointment available or...Read more

    Reviewers say compared to CallMiner Eureka, CallRail is:

    Easier to set up
    Easier to admin
    More usable
    #14
    #14
  27. InsightSquared

    (683)4.4 out of 5
    Optimized for quick response

    InsightSquared helps sales operations professionals break the cycle of spreadsheets by equipping them with actionable, real-time intelligence on virtually all sales KPIs. Fast growing technology companies rely on the company's solutions to forecast more accurately, better manage pipeline, tailor rep coaching based on individual performance, and conduct data-backed planning and analysis.

    Categories in common with CallMiner Eureka:
  28. InsightSquared helps sales operations professionals break the cycle of spreadsheets by equipping them with actionable, real-time intelligence on virtually all sales KPIs. Fast growing technology companies rely on the company's solutions to forecast more accurately, better manage pipeline, tailor rep coaching based on individual performance, and conduct data-backed planning and analysis.

    Categories in common with CallMiner Eureka:

    LE
    InsightSquared is used in my organization to make visible everything that happens in relation to our sales process. I love how effective it has been to integrate with Salesforce, how robust it is,...Read more

    Reviewers say compared to CallMiner Eureka, InsightSquared is:

    Easier to set up
    Easier to admin
    Better at support
    #15
    #15
  29. Aircall

    (347)4.3 out of 5

    Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.

    Categories in common with CallMiner Eureka:
  30. Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.

    Categories in common with CallMiner Eureka:

    UM
    Versatility, being user friendly.. all around tool!

    Reviewers say compared to CallMiner Eureka, Aircall is:

    Easier to set up
    Easier to admin
    More usable
    #16
    #16
  31. Genesys PureConnect

    (280)4.2 out of 5
    Optimized for quick response

    Genesys PureConnect is a customer interaction center (CIC) for both on-premise & cloud (CaaS).

    Categories in common with CallMiner Eureka:
  32. Genesys PureConnect is a customer interaction center (CIC) for both on-premise & cloud (CaaS).

    Categories in common with CallMiner Eureka:

    Rita T.
    RT
    The all-in-one platform PureConnect offers best-in-class functionality in an easy to use environment. It does not require costly integration, high memory or complex systems. It is ideal for contact...Read more

    Reviewers say compared to CallMiner Eureka, Genesys PureConnect is:

    Slower to reach roi
    Easier to set up
    Easier to admin
    #17
    #17
  33. X Series (Formerly Virtual Office)

    (276)4.0 out of 5

    X Series offers plans which you can mix and match to address your diverse needs in the most cost-efficient manner.

    Categories in common with CallMiner Eureka:
  34. X Series offers plans which you can mix and match to address your diverse needs in the most cost-efficient manner.

    Categories in common with CallMiner Eureka:

    JC
    X series allows our team to communicate from their desktops no matter where they are located in the US, England, Scotland, Spain, and France. This is all accomplished from the cloud seamlessly,...Read more

    Reviewers say compared to CallMiner Eureka, X Series (Formerly Virtual Office) is:

    Easier to set up
    Easier to admin
    #18
    #18
  35. Five9

    (238)3.9 out of 5
    Optimized for quick response

    Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.

    Categories in common with CallMiner Eureka:
  36. Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.

    Categories in common with CallMiner Eureka:

    IL
    It has a very attractive and easy-to-use interface, which has allowed me to use the system quite fluently at all times, the fact that it allows me to maintain communications with my clients either...Read more

    Reviewers say compared to CallMiner Eureka, Five9 is:

    Easier to set up
    Easier to admin
    #19
    #19
  37. Verint Speech Analytics

    (16)4.1 out of 5

    Verint Speech Analytics enables you to transcribe and analyze millions of calls to discover customer insights and improve contact center performance.

    Categories in common with CallMiner Eureka:
  38. Verint Speech Analytics enables you to transcribe and analyze millions of calls to discover customer insights and improve contact center performance.

    Categories in common with CallMiner Eureka:

    UT
    It allows csr's to address customer issues based on trends in customer conversation with analysis of their phone calls.

    Reviewers say compared to CallMiner Eureka, Verint Speech Analytics is:

    More expensive
    More usable
    #20
    #20
  39. CloudTalk

    (239)4.4 out of 5
    Optimized for quick response

    With CloudTalk, you can deliver exceptional customer support to your clients. Whether you employ several busy agents or handle phone calls rather rarely, CloudTalk will fully adapt to your needs and size of your business.

    Categories in common with CallMiner Eureka:
  40. With CloudTalk, you can deliver exceptional customer support to your clients. Whether you employ several busy agents or handle phone calls rather rarely, CloudTalk will fully adapt to your needs and size of your business.

    Categories in common with CallMiner Eureka:

    Marcus A.
    MA
    I love the ability to listen to calls and track our BDR reps on total calls made. I love how easy it is to add and delete new users and the overall integration with Hubspot was very simple and easy

    Reviewers say compared to CallMiner Eureka, CloudTalk is:

    Easier to set up
    Easier to admin
    More usable