Top 10 CallMiner Eureka Alternatives & Competitors

Top 10 Alternatives to CallMiner Eureka Recently Reviewed By G2 Community

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Observe.AI
By Observe.AI
4.6/5
(236)
Product Description
Observe.AI is the Conversation Intelligence Platform for Contact Centers that uncovers insights from 100% of customer interactions to maximize frontline team performance and drive outcomes across the business, from more sales to higher retention and better compliance.
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Reviewers say compared to CallMiner Eureka, Observe.AI is:
Easier to set up
Easier to admin
More usable
Categories in common with CallMiner Eureka:
Contact Center Quality Assurance
Speech Analytics
Conversation Intelligence

NiCE CXone Mpower
By NiCE
4.3/5
(1,727)
Product Description
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.
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Reviewers say compared to CallMiner Eureka, NiCE CXone Mpower is:
Slower to reach roi
More usable
Easier to set up
Categories in common with CallMiner Eureka:
Contact Center Quality Assurance
Speech Analytics

Verint Speech and Text Analytics
By Verint
4.4/5
(88)
Product Description
Verint Speech Analytics enables you to transcribe and analyze millions of calls to discover customer insights and improve contact center performance.
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Reviewers say compared to CallMiner Eureka, Verint Speech and Text Analytics is:
Easier to set up
More expensive
More usable
Categories in common with CallMiner Eureka:
Speech Analytics
Conversation Intelligence
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Calabrio ONE
By Calabrio
4.5/5
(377)
Product Description
Calabrio ONE is an integrated solution to help optimize the workforce in call centers by giving you accurate information in a multi-channel environment, under one system.
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Reviewers say compared to CallMiner Eureka, Calabrio ONE is:
Easier to set up
More usable
Easier to admin
Categories in common with CallMiner Eureka:
Contact Center Quality Assurance
Speech Analytics

Genesys Cloud CX
By Genesys
4.4/5
(1,517)
Product Description
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.
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Reviewers say compared to CallMiner Eureka, Genesys Cloud CX is:
Easier to set up
More usable
Easier to admin
Categories in common with CallMiner Eureka:
Contact Center Quality Assurance
Speech Analytics

Balto
By Balto
4.8/5
(570)
Product Description
Balto connects contact center agents with AI to enable better conversations that deliver results.
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Reviewers say compared to CallMiner Eureka, Balto is:
Easier to set up
Easier to admin
More usable
Categories in common with CallMiner Eureka:
Contact Center Quality Assurance
Speech Analytics
Conversation Intelligence

Gong
By Gong
4.7/5
(6,467)
Product Description
The patented Gong Revenue Intelligence Platform™ captures and understands every customer interaction, then delivers insights at scale, empowering revenue teams to make decisions based on data instead of opinions.
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Reviewers say compared to CallMiner Eureka, Gong is:
Easier to set up
Easier to admin
More usable
Categories in common with CallMiner Eureka:
Conversation Intelligence

CTM (formerly CallTrackingMetrics)
By CTM
4.5/5
(759)
Product Description
CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI. Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results. Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count.
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Reviewers say compared to CallMiner Eureka, CTM (formerly CallTrackingMetrics) is:
Easier to set up
Easier to admin
Better at meeting requirements
Categories in common with CallMiner Eureka:
Speech Analytics
Conversation Intelligence

Invoca
By Invoca
4.5/5
(962)
Product Description
Invoca is the leading provider of AI-powered conversation intelligence to help marketing, sales, contact center, and customer experience teams acquire and retain more customers. Invoca’s platform is made up of four primary components: • Call tracking, featuring the most actionable online-to-offline attribution data • Conversation analytics, powered by transcripts, powerful AI, and automated call scorecards that are tailored for your specific business needs • Call management, featuring easy-to-configure conversational IVRs and intelligent call routing Integrations, with dozens of no-code and low-code ways to connect your data to the leading marketing, analytics, and CX technologies
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Reviewers say compared to CallMiner Eureka, Invoca is:
Easier to set up
Easier to admin
Better at meeting requirements
Categories in common with CallMiner Eureka:
Contact Center Quality Assurance
Speech Analytics
Conversation Intelligence

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