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Compare Boomerang for Gmail and Hiver 
Featured Products
At a Glance
Market Segments
Small-Business (61.2% of reviews)
Small-Business (67.0% of reviews)
Entry-Level Pricing
Free Per Month
Free
Boomerang for Gmail
Star Rating
(419)4.6 out of 5
Market Segments
Small-Business (61.2% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Browse all 5 pricing plansHiver
Star Rating
(1,274)4.6 out of 5
Market Segments
Small-Business (67.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Hiver excels in team collaboration, with features that allow users to easily assign emails and track tasks. This has significantly improved workflow for teams, as noted by users who appreciate the organized management of shared inboxes.
- Users say Boomerang for Gmail stands out for its unique scheduling features, such as the ability to return emails to the inbox if the recipient hasn't replied. This functionality is particularly praised by account managers who find it essential for ensuring follow-ups.
- According to verified reviews, Hiver's email management capabilities enhance customer experience by keeping a record of email resolutions. Users highlight how this feature reduces response times to customer queries, making it a valuable tool for support teams.
- Reviewers mention that both products offer a free entry-level price, making them accessible for small businesses. However, Hiver has a larger user base, which may indicate a more robust community and support network for new users.
- Users appreciate the seamless integration of Boomerang with Gmail, particularly its calendar syncing feature that displays available time slots. This integration is seen as a significant advantage for users who rely heavily on scheduling within their email workflow.
- G2 reviewers highlight that while both products have similar ease of use ratings, Hiver's support quality is notably higher. Users commend Hiver for its responsive customer service, which is crucial for teams needing quick assistance with email management challenges.
Pricing
Entry-Level Pricing
Boomerang for Gmail
Basic (our free plan)
Free
Per Month
Free Trial
- Message Credits - 10 per month
- Supported Accounts - Gmail/G Suite (Google Apps)
- Send Later
Hiver
Free
Free
- Multi-channel shared inboxes
- Email management
- Live chat support
Free Trial
Boomerang for Gmail
Free Trial is available
Hiver
Free Trial is available
Ratings
Meets Requirements
9.1
340
9.0
987
Ease of Use
9.1
344
9.1
1,011
Ease of Setup
9.1
59
9.0
586
Ease of Admin
9.1
54
9.2
451
Quality of Support
8.8
171
9.2
915
Has the product been a good partner in doing business?
9.3
48
9.2
442
Product Direction (% positive)
8.7
336
9.1
980
Features by Category
Ticket and Case Management
Not enough data
8.8
211
|
Verified
Not enough data
8.7
214
|
Verified
Not enough data
8.6
221
|
Verified
Not enough data
8.5
206
|
Verified
Not enough data
8.2
177
|
Verified
Not enough data
8.3
190
Not enough data
8.6
205
|
Verified
Not enough data
8.1
111
Generative AI
Not enough data
7.2
74
Not enough data
7.3
73
Agentic AI - Help Desk
Not enough data
7.3
29
Not enough data
7.2
29
Not enough data
6.8
28
Communication Channels
Not enough data
8.2
160
Not enough data
8.9
216
|
Verified
Not enough data
8.5
189
Not enough data
7.5
109
Not enough data
7.5
104
Platform
Not enough data
7.5
176
|
Verified
Not enough data
7.8
161
Not enough data
8.8
215
|
Verified
Not enough data
8.2
176
|
Verified
Not enough data
8.2
193
|
Verified
Not enough data
8.4
208
|
Verified
Channels
Not enough data
7.9
149
Not enough data
7.6
143
Not enough data
6.7
141
Design
Not enough data
7.9
142
Not enough data
7.3
142
Not enough data
8.0
144
Not enough data
8.2
144
Not enough data
7.8
141
Generative AI
Not enough data
7.1
107
Not enough data
7.1
105
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.3
5
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Notifications
8.9
92
Not enough data
Feature Not Available
Not enough data
9.0
90
Not enough data
Settings
Feature Not Available
Not enough data
8.9
93
Not enough data
8.9
90
Not enough data
Personalization
Feature Not Available
Not enough data
8.5
73
Not enough data
Integrations
8.7
76
Not enough data
7.5
52
Not enough data
Feature Not Available
Not enough data
7.2
52
Not enough data
Feature Not Available
Not enough data
Generative AI
6.3
44
Not enough data
6.5
43
Not enough data
6.2
43
Not enough data
6.1
43
Not enough data
6.0
43
Not enough data
Agentic AI - Online Appointment Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Sorting & Filtering
Feature Not Available
8.1
350
Feature Not Available
8.8
385
Feature Not Available
7.5
330
Feature Not Available
8.0
347
Integrations
Feature Not Available
6.8
286
9.6
64
9.3
395
Feature Not Available
7.1
281
Time Management
Feature Not Available
8.7
351
8.8
52
8.5
344
8.5
54
8.0
313
Generative AI
6.1
28
7.5
204
5.7
28
7.2
199
6.4
28
7.4
202
Agentic AI - Email Management
Not enough data
7.2
31
Not enough data
7.2
32
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
Not enough data
7.8
161
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.6
6
Self-Service Experience
Not enough data
8.6
7
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.3
7
Not enough data
8.3
7
Self-Service Platform
Not enough data
8.6
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
8.8
7
Agentic AI - Customer Self-Service
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
7.8
6
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
8.3
6
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
9.0
5
Not enough data
9.0
5
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Office Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
6.7
5
Agentic AI - Email Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Feature Not Available
Not enough data
8.2
110
Not enough data
Feature Not Available
Not enough data
Customizations
Feature Not Available
Not enough data
9.5
192
Not enough data
8.7
167
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
4.6
20
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
9.1
53
Not enough data
9.0
40
Not enough data
Feature Not Available
Not enough data
9.2
49
Not enough data
Feature Not Available
Not enough data
9.4
47
Not enough data
Categories
Categories
Shared Categories
Boomerang for Gmail and Hiver are categorized as Email Management
Unique Categories
Boomerang for Gmail is categorized as Appointment Reminder, Google Workspace Office Tools, Email Tracking, and Online Appointment Scheduling
Hiver is categorized as Digital Customer Service Platforms, Shared Inbox, Customer Communications Management, Live Chat, Help Desk, Customer Self-Service, Complaint Management, Conversational Support, Social Customer Service, Customer Service Automation, Google Workspace Communication Tools, AI IT Agents, and Chatbots
Reviews
Reviewers' Company Size
Boomerang for Gmail
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Hiver
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
11.7%
Computer Software
7.8%
Education Management
6.3%
Information Technology and Services
5.1%
Non-Profit Organization Management
4.9%
Other
64.1%
Computer Software
6.9%
Marketing and Advertising
5.4%
Information Technology and Services
5.4%
Accounting
4.9%
Financial Services
4.2%
Other
73.2%
Discussions
Is it Possible to use in Other Mailing Platform
5 Comments
Official Response from Boomerang for Gmail
All of the features in Boomerang for Gmail are available in Boomerang for Outlook and there is both an iOS and Android app.Read more
How to automate different replies regarding the sender or type of answer?
1 Comment
GI
1. Open an existing thread. Or write and send a new email to someone, then open that new message in your Sent Mail folder.
2. Open a reply to the...Read more
What is Boomerang for Gmail used for?
1 Comment
AM
I love the features that let me schedule meetings directly from email. It cuts down on the back and forth so much! If you schedule a lot of interviews for...Read more
What is the future development direction for Hiver?
1 Comment
NR
Hi George. Thanks for being a Hiver champion over the years. I'm Niraj, founder and CEO at Hiver. Hope you remembers our communication from a few years back...Read more
Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.
1 Comment
PA
Hi Makisha,
I am Pratibha from the Product team at Hiver.
As of now, there's no way to show Pending conversations assigned to you in your Inbox. But I...Read more
How can i separate Hiver tickets from my own emails in Gmail?
1 Comment
RG
We just create a filter that auto archives anything in the Shared Inbox from Hiver so that those emails only show up in the Hiver folder. Read more
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