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# AVOXI vs Genesys Cloud CX Comparison - What are their main differences?

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AVOXIGenesys Cloud CX[+ Add Product](#)

Pricing

**AVOXI**
No pricing available

**Genesys Cloud CX**
Free Trial

**$75.00** Per User Per Month · Genesys Cloud CX 1

**$115.00** Per User Per Month · Genesys Cloud CX 2

**$155.00** Per User Per Month · Genesys Cloud CX 3

**$240.00** Per User Per Month · Genesys Cloud CX 4

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**Pricing Insights**
from reviews

Perceived Cost

**AVOXI**
$$$$$

**Genesys Cloud CX**
$$$$$

Average Discount

**AVOXI**
Not enough reviews yet

**Genesys Cloud CX**
11%

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Time to Implement

**AVOXI** 6 months
Based on 100 responses

**Genesys Cloud CX** 6 months
Based on 100 responses

Return on Investment

**AVOXI** 6 months
Based on 100 responses

**Genesys Cloud CX** 6 months
Based on 100 responses

 ![AVOXI](https://images.g2crowd.com/uploads/product/hd_favicon/440c536541619c23e6c9b078899f0b09/avoxi.svg "AVOXI")

 ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX")

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**Pros & Cons**
from reviews

**AVOXI**

Customer Support (1)

Easy Setup (1)

Customer Service (2)

Expensive (2)

**Genesys Cloud CX**

Ease of Use (144)

Features (103)

Limited Features (58)

Missing Features (55)

Integrations

**AVOXI**
Not enough data

**Genesys Cloud CX**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_5a7938ffd6497884772dc39786f9e1e2/adobe-experience-manager.png "Product Avatar Image")

Adobe

](https://www.g2.com/products/adobe-experience-manager/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_32a91044a1cccaa46cc7b9802c9a9b34/anydesk.png "Product Avatar Image")

AnyDesk

](https://www.g2.com/products/anydesk/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_47fb0bfeaa24bc0423197858459dbd40/avtex-consulting.jpeg "Product Avatar Image")

Avtex Consulting

](https://www.g2.com/products/avtex-consulting/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b3390b4cc3d92e87d570895f7358c003/aws-lambda.jpg "Product Avatar Image")

AWS Lambda

](https://www.g2.com/products/aws-lambda/reviews)[
View all
](https://www.g2.com/products/genesys-cloud-cx/integrations)

Screenshots

**AVOXI**
 ![AVOXI screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1683276/00-AVOXI-G2-Buyer-Themes-1200x750.png)

**Genesys Cloud CX**
 ![Genesys Cloud CX screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/165024/Dashboard.png)

**Ratings**
from reviews

Meets Requirements

**AVOXI**

**9.0** /10

Based on 26 responses

**Genesys Cloud CX**

**8.6** /10

Based on 1,096 responses

Ease of Use

**AVOXI**

**9.2** /10

Based on 26 responses

**Genesys Cloud CX**

**8.9** /10

Based on 1,141 responses

Ease of Setup

**AVOXI**

**9.6** /10

Based on 18 responses

**Genesys Cloud CX**

**8.4** /10

Based on 690 responses

Ease of Admin

**AVOXI**

**9.3** /10

Based on 15 responses

**Genesys Cloud CX**

**8.5** /10

Based on 634 responses

Quality of Support

**AVOXI**

**9.0** /10

Based on 27 responses

**Genesys Cloud CX**

**8.2** /10

Based on 1,060 responses

Has the product been a good partner in doing business?

**AVOXI**

**8.6** /10

Based on 16 responses

**Genesys Cloud CX**

**8.6** /10

Based on 627 responses

Product Direction (% positive)

**AVOXI**

**7.5** /10

Based on 23 responses

**Genesys Cloud CX**

**8.7** /10

Based on 996 responses

**Features**
ratings from reviews

Contact Center

**7.7** /10

Based on 10 responses

**8.3** /10

Based on 545 responses

VoIP Providers

**7.6** /10

Based on 13 responses

**8.3** /10

Based on 72 responses

AI Customer Support Agents

Not enough data

**7.6** /10

Based on 66 responses

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Conversational Marketing

Not enough data

**9.1** /10

Based on 30 responses

Auto Dialer

Not enough data

**8.9** /10

Based on 201 responses

Contact Center Quality Assurance

Not enough data

**8.2** /10

Based on 197 responses

AI Agents For Business Operations

Not enough data

**9.1** /10

Based on 50 responses

Chatbots

Not enough data

**8.7** /10

Based on 75 responses

Contact Center Workforce

Not enough data

**8.4** /10

Based on 204 responses

Co-Browsing

Not enough data

**9.2** /10

Based on 27 responses

Proactive Notification

Not enough data

**9.0** /10

Based on 49 responses

Call Center Infrastructure (CCI)

Not enough data

**8.1** /10

Based on 195 responses

Customer Service Automation

Not enough data

**8.9** /10

Based on 49 responses

Live Chat

Not enough data

**8.3** /10

Based on 250 responses

Social Customer Service

Not enough data

**8.7** /10

Based on 47 responses

Speech Analytics

Not enough data

**7.5** /10

Based on 28 responses

AI Voice Assistants

Not enough data

**8.7** /10

Based on 11 responses

Genesys AppFoundry Marketplace

Not enough data

**8.3** /10

Based on 5 responses

Outbound Call Tracking

Not enough data

**8.4** /10

Based on 69 responses

UCaaS Platforms

Not enough data

**8.7** /10

Based on 67 responses

User Insights

**Reviewers' Company Size**

Small-Business(50 or fewer emp.)
53.3%

Mid-Market(51-1000 emp.)
40.0%

Enterprise(\> 1000 emp.)
6.7%

Small-Business(50 or fewer emp.)
53.3%

Mid-Market(51-1000 emp.)
40.0%

Enterprise(\> 1000 emp.)
6.7%

Small-Business(50 or fewer emp.)
13.7%

Mid-Market(51-1000 emp.)
45.7%

Enterprise(\> 1000 emp.)
40.6%

Small-Business(50 or fewer emp.)
13.7%

Mid-Market(51-1000 emp.)
45.7%

Enterprise(\> 1000 emp.)
40.6%

**Reviewers' Industry**

[![AVOXI](https://images.g2crowd.com/uploads/product/hd_favicon/440c536541619c23e6c9b078899f0b09/avoxi.svg "AVOXI")](https://www.g2.com/products/avoxi/reviews)
AVOXI

Hospital & Health Care
16.7%

Telecommunications
13.3%

Information Technology and Services
10.0%

Retail
6.7%

Medical Devices
6.7%

Other
46.7%

[![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX")](https://www.g2.com/products/genesys-cloud-cx/reviews)
Genesys Cloud CX

Information Technology and Services
10.7%

Financial Services
10.1%

Telecommunications
6.0%

Consumer Services
5.1%

Insurance
4.7%

Other
63.4%

Alternatives

**AVOXI Alternatives**

 ![CloudTalk](https://images.g2crowd.com/uploads/product/hd_favicon/34c81740336bdca5c84a6359c8022c68/cloudtalk.svg "CloudTalk")

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CloudTalk
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CallHippo
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 ![Aircall](https://images.g2crowd.com/uploads/product/hd_favicon/d88e64e138533d66704f0a6b3ed71f61/aircall.svg "Aircall")

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Aircall
](/products/aircall/reviews)

 ![Ringover](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_915eb9e6d28cd421262f75c3e83ab2f4/ringover.png "Ringover")

[
Ringover
](/products/ringover/reviews)

**Genesys Cloud CX Alternatives**

 ![Five9 Intelligent Cloud Contact Center Platform](https://images.g2crowd.com/uploads/product/hd_favicon/e0ad7f44157bc23e8fc8399905b408a0/five9-intelligent-cloud-contact-center-platform.svg "Five9 Intelligent Cloud Contact Center Platform")

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Five9 Intelligent Cloud...
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[
Talkdesk
](/products/talkdesk/reviews)

 ![NICE CXone](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "NICE CXone")

[
NiCE CXone
](/products/nice-cxone/reviews)

 ![CloudTalk](https://images.g2crowd.com/uploads/product/hd_favicon/34c81740336bdca5c84a6359c8022c68/cloudtalk.svg "CloudTalk")

[
CloudTalk
](/products/cloudtalk/reviews)