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Compare Atera and Vivantio 
Featured Products
At a Glance
Market Segments
Small-Business (61.1% of reviews)
Mid-Market (57.6% of reviews)
Entry-Level Pricing
Free Trial
Starting at $59.00 1 Agent License Per Month
Atera
Star Rating
(1,058)4.6 out of 5
Market Segments
Small-Business (61.1% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 8 pricing plansVivantio
Star Rating
(298)4.3 out of 5
Market Segments
Mid-Market (57.6% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $59.00 1 Agent License Per Month
Learn more about VivantioSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Atera excels in user experience, with a user-friendly interface that simplifies navigation. Users appreciate the customizable dashboard widgets, making it easy to tailor the platform to their needs, which enhances daily operations.
- According to verified reviews, Vivantio stands out for its robust incident and customer service management capabilities. Users highlight its ability to manage a wide range of tickets, including problems, incidents, and service requests, which helps streamline IT operations.
- Reviewers mention that Atera's implementation process is notably quick and straightforward, with many users praising the ease of setup. This allows teams to get up and running without extensive training, which is particularly beneficial for small businesses looking to scale efficiently.
- Users say that Vivantio offers extensive customization options, allowing organizations to tailor workflows to their specific needs. This flexibility is appreciated by users who require a solution that can adapt to various operational demands.
- G2 reviewers highlight that both products provide quality support, but Atera's support structure is particularly noted for its responsiveness and effectiveness. Users feel confident in Atera's ability to assist with issues as they arise, which is crucial for maintaining service continuity.
- According to recent feedback, while Vivantio has strong features for incident management, some users find it challenging to configure for their specific workflows. This can lead to frustration for teams that require a more intuitive setup to match their operational processes.
Pricing
Entry-Level Pricing
Vivantio
Feature-inclusive, fully configurable service platform
Starting at $59.00
1 Agent License Per Month
Access to the Vivantio Platform always includes: 1) every available feature, 2) your choice of data centers, 3) in-house professional services, 4) a Customer Success Manager, 5) US and UK telephone, email, and self-service support.
Pricing varies based on number of licenses:
500 system users - $59 per named license / $89 per concurrent license;
200 users - $69 / $104;
100 users - $78 / $118;
50 users - $83 / $125;
25 users - $91 / $137;
15 users - $95 / $143;
5 users - $99 / $149
- Unlimited configurable ticket types
- Task management
- Client, asset & knowledge management
Free Trial
Atera
Free Trial is available
Vivantio
Free Trial is available
Ratings
Meets Requirements
8.8
870
8.7
277
Ease of Use
9.2
943
8.6
278
Ease of Setup
9.1
795
8.1
146
Ease of Admin
9.0
593
8.4
143
Quality of Support
9.0
827
9.0
255
Has the product been a good partner in doing business?
9.2
586
8.9
137
Product Direction (% positive)
9.4
857
9.1
272
Features by Category
Ticket and Case Management
8.6
301
8.8
140
8.6
300
8.6
139
8.5
299
8.5
133
8.3
290
8.6
131
8.2
283
8.7
135
8.3
289
8.6
134
8.2
290
8.6
131
8.1
284
8.3
124
Generative AI
7.2
234
7.5
66
7.3
235
7.6
66
Agentic AI - Help Desk
8.2
30
Not enough data
8.4
30
Not enough data
8.5
30
Not enough data
Communication Channels
8.2
286
8.4
129
8.7
285
8.7
135
8.1
280
7.3
81
6.4
267
7.0
81
6.2
264
7.1
77
Platform
7.2
294
7.5
100
7.8
303
8.1
117
8.4
301
8.5
122
8.0
305
7.8
108
8.2
308
8.0
125
8.5
304
8.3
125
Administration
8.1
156
8.6
38
8.3
159
8.0
39
8.7
162
8.2
48
Service Desk
8.6
158
8.8
49
8.3
156
8.8
50
8.4
155
8.3
47
Management
8.6
154
8.3
48
8.8
153
8.8
45
8.7
151
8.9
39
8.4
151
8.5
37
8.1
146
8.5
29
Functionality
8.4
156
8.8
49
8.5
151
8.8
41
8.9
155
8.6
40
8.7
153
8.2
46
Agentic AI - IT Service Management (ITSM) Tools
7.3
21
Not enough data
6.7
21
Not enough data
7.0
21
Not enough data
6.8
21
Not enough data
7.2
21
Not enough data
7.0
21
Not enough data
7.3
20
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
HR Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Logistics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
8.9
598
|
Verified
Not enough data
8.2
79
Not enough data
7.9
71
Not enough data
Monitoring and Management
9.1
612
|
Verified
Not enough data
8.3
545
|
Verified
Not enough data
8.3
545
|
Verified
Not enough data
8.6
594
|
Verified
Not enough data
8.2
76
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
8.7
93
Not enough data
Service Management
9.1
596
|
Verified
Not enough data
8.7
86
Not enough data
8.7
107
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
7.8
88
Not enough data
7.5
77
Not enough data
7.8
78
Not enough data
7.6
77
Not enough data
7.7
76
Not enough data
7.5
79
Not enough data
7.4
77
Not enough data
Scope
6.8
30
Not enough data
7.9
33
Not enough data
Security
7.9
32
Not enough data
7.2
30
Not enough data
5.7
27
Not enough data
Management
8.0
28
Not enough data
7.7
27
Not enough data
7.5
26
Not enough data
7.8
28
Not enough data
6.1
25
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
7.8
10
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
8.0
10
Not enough data
7.7
10
Not enough data
7.8
10
Not enough data
8.0
10
Not enough data
Functionality
8.9
281
Not enough data
8.9
288
Not enough data
8.2
272
Not enough data
8.6
262
Not enough data
Monitoring - Network Monitoring
8.3
34
Not enough data
8.6
35
Not enough data
8.8
32
Not enough data
Management
8.4
259
Not enough data
8.4
260
Not enough data
7.9
248
Not enough data
Analytics - Network Monitoring
8.1
33
Not enough data
7.9
33
Not enough data
Security - Network Monitoring
8.4
34
Not enough data
7.8
35
Not enough data
8.2
33
Not enough data
Network Performance - Network Monitoring
8.1
33
Not enough data
8.1
33
Not enough data
AI Automation - Network Monitoring
7.6
32
Not enough data
7.5
32
Not enough data
7.3
32
Not enough data
Agentic AI - Network Monitoring
7.5
27
Not enough data
7.5
27
Not enough data
7.5
27
Not enough data
7.3
27
Not enough data
7.3
27
Not enough data
7.3
27
Not enough data
7.5
27
Not enough data
Functionality
8.8
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Issue Resolution
7.0
5
Not enough data
8.3
7
Not enough data
6.9
6
Not enough data
Management
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
8.8
224
Not enough data
8.7
216
Not enough data
7.8
208
Not enough data
7.1
204
Not enough data
7.9
213
Not enough data
Generative AI
7.2
194
Not enough data
7.1
191
Not enough data
Agentic AI - IT Asset Management
8.1
30
Not enough data
7.8
30
Not enough data
8.0
30
Not enough data
7.6
30
Not enough data
7.8
29
Not enough data
7.9
30
Not enough data
7.7
30
Not enough data
Management
8.8
217
Not enough data
8.1
207
Not enough data
7.6
205
6.3
5
8.0
212
Not enough data
Responses
9.8
8
Not enough data
9.0
8
Not enough data
9.1
9
Not enough data
Automation - AI Agents
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.6
8
Not enough data
9.6
8
Not enough data
9.3
7
Not enough data
Autonomy - AI Agents
9.2
8
Not enough data
9.6
8
Not enough data
9.6
8
Not enough data
9.8
8
Not enough data
Generative AI
9.6
9
Not enough data
9.6
8
Not enough data
Administration
8.7
438
Not enough data
8.4
435
Not enough data
7.3
381
Not enough data
9.0
440
Not enough data
8.2
420
Not enough data
8.2
439
Not enough data
Maintenance
8.9
439
Not enough data
7.8
389
Not enough data
Communication
Feature Not Available
Not enough data
6.0
362
Not enough data
6.1
355
Not enough data
6.9
366
Not enough data
Security
7.8
378
Not enough data
8.0
386
Not enough data
Device Support
7.4
389
Not enough data
8.2
394
Not enough data
8.2
391
Not enough data
Performance
8.2
424
Not enough data
Investigation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Employee Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9
47
Self-Service Experience
Not enough data
8.0
70
Not enough data
8.0
72
Not enough data
8.1
58
Not enough data
7.9
57
Not enough data
8.1
75
Self-Service Platform
Not enough data
8.3
72
Not enough data
8.4
70
Not enough data
7.5
53
Not enough data
8.3
65
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.2
280
Not enough data
Automation - AI IT Agents
8.0
11
Not enough data
7.9
11
Not enough data
Autonomy - AI IT Agents
7.7
11
Not enough data
7.6
11
Not enough data
7.9
11
Not enough data
8.3
11
Not enough data
IT Ticket Management - AI IT Agents
7.9
11
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.1
12
Not enough data
7.3
11
Not enough data
IT Support Automation - AI IT Agents
7.9
11
Not enough data
8.2
14
Not enough data
7.8
12
Not enough data
7.9
11
Not enough data
7.9
11
Not enough data
Generative AI - Autonomous Endpoint Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Monitoring and Management - Autonomous Endpoint Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Incident Management
8.4
209
8.5
133
8.5
212
8.8
148
8.8
205
8.7
155
8.2
210
8.1
132
8.1
202
8.1
126
Reporting
8.6
211
8.3
150
8.4
207
8.2
139
7.8
200
8.0
117
Access & Usability
7.4
207
7.4
110
8.5
203
8.4
142
8.0
200
8.5
119
8.3
196
8.2
106
Agentic AI - Service Desk
8.4
25
Not enough data
8.0
25
Not enough data
8.0
24
Not enough data
8.1
24
Not enough data
8.1
25
Not enough data
7.6
25
Not enough data
8.0
25
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.2
76
Not enough data
Platform
7.9
77
Not enough data
8.8
80
Not enough data
8.1
76
Not enough data
8.3
81
Not enough data
8.5
80
Not enough data
Security
8.3
80
Not enough data
9.0
82
Not enough data
7.4
78
Not enough data
8.2
79
Not enough data
8.1
76
Not enough data
Agentic AI - Enterprise IT Management
8.5
11
Not enough data
8.6
11
Not enough data
8.5
11
Not enough data
8.6
11
Not enough data
8.3
11
Not enough data
8.9
11
Not enough data
8.6
11
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Atera and Vivantio are categorized as IT Service Management (ITSM) Tools, IT Asset Management, Service Desk, and Help Desk
Unique Categories
Atera is categorized as AI IT Agents, AI Agents For Business Operations, AIOps Platforms, Unified Endpoint Management (UEM), Remote Monitoring & Management (RMM), Patch Management, Remote Support, Endpoint Management, Enterprise IT Management, Network Monitoring, and Autonomous Endpoint Management (AEM)
Vivantio is categorized as HR Service Delivery, HR Case Management, Customer Self-Service, and Customer Service Automation
Reviews
Reviewers' Company Size
Atera
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Vivantio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
30.5%
Computer & Network Security
12.6%
Manufacturing
3.3%
Hospital & Health Care
3.1%
Telecommunications
3.0%
Other
47.6%
Information Technology and Services
18.9%
Outsourcing/Offshoring
14.1%
Telecommunications
7.4%
Hospital & Health Care
3.4%
Facilities Services
3.4%
Other
52.9%
Alternatives
Discussions
Is atera safe?
2 Comments
MH
YesRead more
How does your pricing compare to the traditional RMM vendors?
1 Comment
Official Response from Atera
At Atera, you only get billed a fixed monthly fee for the number of technicians that actually use our software. So you don’t pay more when you grow or add...Read more
Can I generate automatically a Service Ticket from an Agent Alert?
1 Comment
Official Response from Atera
It is possible to automatically generate a ticket from an alert. We do not recommend it because it can create a lot of noise in the ticket dashboard. The...Read more
Are there any plans for a mobile app?
3 Comments
NE
Hi Wayne,
Thank you for reaching out to us and although we currently have no plans for a Mobile Application on our 2022 Product Roadmap our FLEX UI was...Read more
Vivantio has no more discussions with answers
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