Top 10 Vivantio Alternatives & Competitors

Top 10 Alternatives to Vivantio Recently Reviewed By G2 Community

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Freshservice
By Freshworks
4.6/5
(1,314)
Product Description
Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.
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Reviewers say compared to Vivantio, Freshservice is:
Easier to set up
More usable
Easier to admin
Categories in common with Vivantio:
IT Service Management (ITSM) Tools
IT Asset Management
Service Desk
Customer Self-Service

Jira Service Management
By Atlassian
4.3/5
(963)
Product Description
Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.
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Reviewers say compared to Vivantio, Jira Service Management is:
More expensive
Better at meeting requirements
Categories in common with Vivantio:
IT Service Management (ITSM) Tools
Service Desk
Help Desk

SolarWinds Service Desk
By SolarWinds Worldwide LLC
4.3/5
(764)
Product Description
SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways.
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Reviewers say compared to Vivantio, SolarWinds Service Desk is:
Easier to set up
Easier to admin
More usable
Categories in common with Vivantio:
IT Service Management (ITSM) Tools
IT Asset Management
Service Desk
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Spiceworks Cloud Help Desk
By Ziff Davis
4.3/5
(311)
Product Description
From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place…for FREE!
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Reviewers say compared to Vivantio, Spiceworks Cloud Help Desk is:
Easier to set up
Easier to admin
More usable
Categories in common with Vivantio:
Service Desk
Help Desk

SysAid
By SysAid
4.5/5
(736)
Product Description
SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.
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Reviewers say compared to Vivantio, SysAid is:
Easier to set up
Easier to admin
More usable
Categories in common with Vivantio:
IT Service Management (ITSM) Tools
Service Desk
Help Desk

Freshdesk
By Freshworks
4.4/5
(3,722)
Product Description
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
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Reviewers say compared to Vivantio, Freshdesk is:
Easier to set up
Easier to admin
More usable
Categories in common with Vivantio:
Help Desk
Customer Self-Service

Help Scout
By Help Scout
4.4/5
(424)
Product Description
Help Scout is a customer support platform growing businesses use to manage all their customer conversations in one place.
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Reviewers say compared to Vivantio, Help Scout is:
Easier to set up
Easier to admin
More usable
Categories in common with Vivantio:
Help Desk
Customer Self-Service

LiveChat
By Text
4.4/5
(800)
Product Description
Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.
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Reviewers say compared to Vivantio, LiveChat is:
Easier to set up
More usable
Easier to admin
Categories in common with Vivantio:
Help Desk
Customer Self-Service
Customer Service Automation

Fin by Intercom
By Intercom, Inc.
4.5/5
(3,808)
Product Description
Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.
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Reviewers say compared to Vivantio, Fin by Intercom is:
More expensive
Easier to set up
More usable
Categories in common with Vivantio:
Help Desk
Customer Self-Service
Customer Service Automation

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