Compare Atera and HaloITSM 
Featured Products
At a Glance
Market Segments
Small-Business (59.6% of reviews)
Mid-Market (52.6% of reviews)
Entry-Level Pricing
Free Trial
Starting at $49.00 Per Month
Atera
Star Rating
(1,093)4.6 out of 5
Market Segments
Small-Business (59.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 8 pricing plansHaloITSM
Star Rating
(21)4.8 out of 5
Market Segments
Mid-Market (52.6% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $49.00 Per Month
Learn more about HaloITSMSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Atera excels in user-friendliness, with many users appreciating its intuitive interface and customizable dashboard widgets. One user noted, "I find its user-friendly interface appealing because the menu is not confusing," highlighting how this ease of use contributes to a smoother daily workflow.
- Users say that HaloITSM stands out for its powerful ticketing system, which is praised for effectively logging IT issues. A reviewer mentioned, "It effectively logs all tickets from our employees regarding IT break/fix issues," showcasing its strength in managing support requests efficiently.
- According to verified reviews, Atera's implementation process is notably quick and straightforward. Users have highlighted the "extremely easy" initial setup, which allows teams to start managing patching and tickets without extensive training or resources.
- Reviewers mention that HaloITSM's AI capabilities enhance its functionality, helping users create documentation for common problems. This feature is particularly appreciated for saving time and improving the overall support experience, making it a valuable tool for IT teams.
- G2 reviewers report that Atera's pricing model is favorable for small businesses, as it charges based on the number of technicians rather than endpoints. This approach allows for affordable growth, with one user stating, "It allows me to grow my company affordably without paying per node."
- Users say that while HaloITSM offers excellent support quality, Atera also receives high marks in this area, with users noting that both platforms provide responsive assistance. However, HaloITSM's support is frequently highlighted as "excellent," indicating a slight edge in customer service satisfaction.
Pricing
Entry-Level Pricing
HaloITSM
All-inclusive ITSM software
Starting at $49.00
Per Month
Simple, transparent pricing.
No tiered-plans or locked-away features, just all-inclusive ITSM.
- Incident Management
- Knowledge Base
- Self-Service Portal
Free Trial
Atera
Free Trial is available
HaloITSM
Free Trial is available
Ratings
Meets Requirements
8.8
881
9.3
15
Ease of Use
9.2
971
9.8
15
Ease of Setup
9.2
823
9.0
15
Ease of Admin
9.0
595
9.1
13
Quality of Support
9.0
837
9.7
15
Has the product been a good partner in doing business?
9.2
587
9.9
13
Product Direction (% positive)
9.4
866
10.0
15
Features by Category
Ticket and Case Management
8.6
302
Not enough data
8.6
301
Not enough data
8.5
300
Not enough data
8.3
291
Not enough data
8.2
284
Not enough data
8.3
290
Not enough data
8.2
291
Not enough data
8.1
285
Not enough data
Generative AI
7.2
235
Not enough data
7.3
236
Not enough data
Agentic AI - Help Desk
8.2
30
Not enough data
8.4
30
Not enough data
8.5
30
Not enough data
Communication Channels
8.2
287
Not enough data
8.7
286
Not enough data
8.1
281
Not enough data
6.4
268
Not enough data
6.2
265
Not enough data
Platform
7.2
295
Not enough data
7.8
305
Not enough data
8.4
303
Not enough data
8.0
306
Not enough data
8.2
310
Not enough data
8.5
305
Not enough data
Administration
8.1
156
9.7
5
8.3
159
8.3
9
8.7
162
7.2
12
Service Desk
8.6
158
9.6
13
8.3
156
9.4
11
8.4
155
8.3
5
Management
8.6
154
8.5
13
8.8
153
9.2
11
8.7
151
8.7
5
8.4
151
7.7
8
8.1
146
Not enough data
Functionality
8.4
156
9.9
13
8.5
151
9.0
5
8.9
155
Not enough data
8.7
153
8.6
7
Agentic AI - IT Service Management (ITSM) Tools
7.3
21
Not enough data
6.7
21
Not enough data
7.0
21
Not enough data
6.8
21
Not enough data
7.2
21
Not enough data
7.0
21
Not enough data
7.3
20
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
8.9
611
|
Verified
Not enough data
8.0
85
Not enough data
7.9
70
Not enough data
Monitoring and Management
9.1
626
|
Verified
Not enough data
8.3
545
|
Verified
Not enough data
8.3
546
|
Verified
Not enough data
8.7
606
|
Verified
Not enough data
8.2
76
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
8.7
95
Not enough data
Service Management
9.1
607
|
Verified
Not enough data
8.7
85
Not enough data
8.7
113
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
7.9
89
Not enough data
7.5
76
Not enough data
7.8
79
Not enough data
7.6
76
Not enough data
7.7
76
Not enough data
7.6
80
Not enough data
7.4
76
Not enough data
Scope
6.8
30
Not enough data
7.9
33
Not enough data
Security
7.9
32
Not enough data
7.2
30
Not enough data
5.7
27
Not enough data
Management
8.0
28
Not enough data
7.7
27
Not enough data
7.5
26
Not enough data
7.8
28
Not enough data
6.1
25
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
7.8
10
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
8.0
10
Not enough data
7.7
10
Not enough data
7.8
10
Not enough data
8.0
10
Not enough data
Functionality
8.9
283
Not enough data
8.9
289
Not enough data
8.2
273
Not enough data
8.6
263
Not enough data
Monitoring - Network Monitoring
8.2
35
Not enough data
8.6
37
Not enough data
8.8
34
Not enough data
Management
8.4
260
Not enough data
8.4
261
Not enough data
7.9
249
Not enough data
Analytics - Network Monitoring
8.1
34
Not enough data
7.9
34
Not enough data
Security - Network Monitoring
8.5
35
Not enough data
7.8
36
Not enough data
8.2
34
Not enough data
Network Performance - Network Monitoring
8.2
34
Not enough data
8.1
34
Not enough data
AI Automation - Network Monitoring
7.7
33
Not enough data
7.5
33
Not enough data
7.4
33
Not enough data
Agentic AI - Network Monitoring
7.5
28
Not enough data
7.6
28
Not enough data
7.6
28
Not enough data
7.3
28
Not enough data
7.4
28
Not enough data
7.4
28
Not enough data
7.6
28
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.8
7
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
Issue Resolution
7.0
5
Not enough data
8.3
7
Not enough data
6.9
6
Not enough data
Management
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
8.8
225
Not enough data
8.7
217
Not enough data
7.8
209
Not enough data
7.1
205
Not enough data
7.9
214
Not enough data
Generative AI
7.2
194
Not enough data
7.1
191
Not enough data
Agentic AI - IT Asset Management
8.1
30
Not enough data
7.8
30
Not enough data
8.0
30
Not enough data
7.6
30
Not enough data
7.8
29
Not enough data
7.9
30
Not enough data
7.7
30
Not enough data
Management
8.8
218
Not enough data
8.1
208
Not enough data
7.6
206
Not enough data
8.0
213
Not enough data
Responses
9.8
8
Not enough data
9.0
8
Not enough data
9.1
9
Not enough data
Automation - AI Agents
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.6
8
Not enough data
9.6
8
Not enough data
9.3
7
Not enough data
Autonomy - AI Agents
9.2
8
Not enough data
9.6
8
Not enough data
9.6
8
Not enough data
9.8
8
Not enough data
Generative AI
9.6
9
Not enough data
9.6
8
Not enough data
Administration
8.7
439
Not enough data
8.4
436
Not enough data
7.3
381
Not enough data
9.0
440
Not enough data
8.2
420
Not enough data
8.2
439
Not enough data
Maintenance
8.9
439
Not enough data
7.8
389
Not enough data
Communication
Feature Not Available
Not enough data
6.0
362
Not enough data
6.1
355
Not enough data
6.9
366
Not enough data
Security
7.8
378
Not enough data
8.0
386
Not enough data
Device Support
7.4
389
Not enough data
8.2
394
Not enough data
8.2
391
Not enough data
Performance
8.2
424
Not enough data
Generative AI
7.2
280
Not enough data
Automation - AI IT Agents
8.0
11
Not enough data
7.9
11
Not enough data
Autonomy - AI IT Agents
7.7
11
Not enough data
7.6
11
Not enough data
7.9
11
Not enough data
8.3
11
Not enough data
IT Ticket Management - AI IT Agents
7.9
11
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.1
12
Not enough data
7.3
11
Not enough data
IT Support Automation - AI IT Agents
7.9
11
Not enough data
8.2
14
Not enough data
7.8
12
Not enough data
7.9
11
Not enough data
7.9
11
Not enough data
Generative AI - Autonomous Endpoint Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Monitoring and Management - Autonomous Endpoint Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Incident Management
8.4
210
Not enough data
8.5
213
Not enough data
8.8
206
Not enough data
8.2
211
Not enough data
8.1
203
Not enough data
Reporting
8.6
212
Not enough data
8.4
208
Not enough data
7.8
201
Not enough data
Access & Usability
7.4
208
Not enough data
8.5
204
Not enough data
8.0
201
Not enough data
8.3
197
Not enough data
Agentic AI - Service Desk
8.4
25
Not enough data
8.0
25
Not enough data
8.0
24
Not enough data
8.1
24
Not enough data
8.1
25
Not enough data
7.6
25
Not enough data
8.0
25
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.2
76
Not enough data
Platform
7.9
77
Not enough data
8.8
80
Not enough data
8.1
76
Not enough data
8.3
81
Not enough data
8.5
80
Not enough data
Security
8.3
80
Not enough data
9.0
82
Not enough data
7.4
78
Not enough data
8.2
79
Not enough data
8.1
76
Not enough data
Agentic AI - Enterprise IT Management
8.5
11
Not enough data
8.6
11
Not enough data
8.5
11
Not enough data
8.6
11
Not enough data
8.3
11
Not enough data
8.9
11
Not enough data
8.6
11
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Atera and HaloITSM are categorized as IT Service Management (ITSM) Tools
Unique Categories
Atera is categorized as AI IT Agents, AI Agents For Business Operations, AIOps Platforms, Unified Endpoint Management (UEM), Remote Monitoring & Management (RMM), Patch Management, IT Asset Management, Remote Support, Endpoint Management, Enterprise IT Management, Network Monitoring, Service Desk, Help Desk, and Autonomous Endpoint Management (AEM)
HaloITSM is categorized as Incident Management
Reviews
Reviewers' Company Size
Atera
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HaloITSM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
30.0%
Computer & Network Security
12.3%
Manufacturing
3.4%
Consumer Services
3.3%
Telecommunications
3.1%
Other
47.9%
Retail
15.8%
Hospital & Health Care
15.8%
Wholesale
10.5%
Utilities
5.3%
Renewables & Environment
5.3%
Other
47.4%
Alternatives
Discussions
Is atera safe?
2 Comments
MH
YesRead more
What is Atera used for?
1 Comment
MC
Remote device management for computers. Monitor, maintain, update servers and endpoints like PC or Mac laptops for a single company, or use it to set up your...Read more
HaloITSM has no discussions with answers
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