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Compare Atera and HaloITSM 
Featured Products
At a Glance
Market Segments
Small-Business (61.2% of reviews)
Mid-Market (62.5% of reviews)
Entry-Level Pricing
Free Trial
Starting at $49.00 Per Month
Atera
Star Rating
(1,041)4.6 out of 5
Market Segments
Small-Business (61.2% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 8 pricing plansHaloITSM
Star Rating
(18)4.8 out of 5
Market Segments
Mid-Market (62.5% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Starting at $49.00 Per Month
Learn more about HaloITSMSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Atera excels in providing a centralized platform for managing alerts and remote sessions, which significantly reduces the need to switch between multiple tools. Users appreciate how alerts can preemptively notify them of issues before they escalate, enhancing their ability to stay ahead of potential problems.
- Users say that HaloITSM stands out for its simplicity and ease of use, making it a favorite among both technicians and end-users. Reviewers highlight its effective ticket logging capabilities and AI features that assist in creating documentation for common IT issues, streamlining the support process.
- According to verified reviews, Atera's implementation process is praised for its intuitive onboarding, which helps users quickly adapt to the system. This ease of setup is a significant advantage for small businesses looking to minimize downtime during transitions.
- Reviewers mention that while HaloITSM is powerful, it also maintains a sleek and user-friendly interface, which contrasts with some of the more cumbersome ITSM tools available. This combination of power and usability is particularly appealing to organizations that prioritize efficiency.
- G2 reviewers highlight that Atera's robust automation features and centralized alerts make monitoring numerous endpoints manageable, which is crucial for IT teams handling extensive networks. Users find that these features contribute to a more proactive approach to IT management.
- Users express that while HaloITSM offers excellent support and responsiveness, Atera also receives commendations for its quality of support, though it may not match the high praise that HaloITSM garners in this area. This indicates that both products have their strengths, but HaloITSM may have a slight edge in customer service.
Pricing
Entry-Level Pricing
HaloITSM
All-inclusive ITSM software
Starting at $49.00
Per Month
Simple, transparent pricing.
No tiered-plans or locked-away features, just all-inclusive ITSM.
- Incident Management
- Knowledge Base
- Self-Service Portal
Free Trial
Atera
Free Trial is available
HaloITSM
Free Trial is available
Ratings
Meets Requirements
8.8
866
9.3
12
Ease of Use
9.2
933
9.9
12
Ease of Setup
9.1
785
9.0
12
Ease of Admin
9.0
587
9.0
12
Quality of Support
9.0
823
9.7
12
Has the product been a good partner in doing business?
9.2
580
9.9
12
Product Direction (% positive)
9.4
853
10.0
12
Features by Category
Ticket and Case Management
8.6
303
Not enough data
8.6
302
Not enough data
8.5
301
Not enough data
8.3
292
Not enough data
8.2
285
Not enough data
8.3
291
Not enough data
8.2
292
Not enough data
8.1
286
Not enough data
Generative AI
7.2
235
Not enough data
7.3
236
Not enough data
Agentic AI - Help Desk
8.3
31
Not enough data
8.4
31
Not enough data
8.5
31
Not enough data
Communication Channels
8.2
288
Not enough data
8.7
287
Not enough data
8.1
282
Not enough data
6.4
268
Not enough data
6.2
265
Not enough data
Platform
7.2
294
Not enough data
7.8
304
Not enough data
8.4
302
Not enough data
8.0
306
Not enough data
8.2
309
Not enough data
8.5
305
Not enough data
Administration
8.1
156
9.7
5
8.3
159
7.9
7
8.7
162
7.2
10
Service Desk
8.6
158
9.7
11
8.3
156
9.3
10
8.4
155
8.3
5
Management
8.6
154
8.2
11
8.9
152
9.2
11
8.7
151
8.7
5
8.4
151
7.4
7
8.1
145
Not enough data
Functionality
8.4
156
10.0
11
8.5
151
9.0
5
8.9
155
Not enough data
8.7
153
8.6
7
Agentic AI - IT Service Management (ITSM) Tools
7.3
21
Not enough data
6.7
21
Not enough data
7.0
21
Not enough data
6.8
21
Not enough data
7.2
21
Not enough data
7.0
21
Not enough data
7.3
20
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
8.9
597
|
Verified
Not enough data
8.3
80
Not enough data
8.0
73
Not enough data
Monitoring and Management
9.1
608
|
Verified
Not enough data
8.3
547
|
Verified
Not enough data
8.3
546
|
Verified
Not enough data
8.6
591
|
Verified
Not enough data
8.3
78
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
8.8
96
Not enough data
Service Management
9.1
595
|
Verified
Not enough data
8.7
85
Not enough data
8.7
105
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
7.8
88
Not enough data
7.5
79
Not enough data
7.8
79
Not enough data
7.6
79
Not enough data
7.8
79
Not enough data
7.5
81
Not enough data
7.4
79
Not enough data
Scope
6.8
30
Not enough data
7.9
33
Not enough data
Security
7.9
32
Not enough data
7.2
30
Not enough data
5.7
27
Not enough data
Management
8.0
28
Not enough data
7.7
27
Not enough data
7.5
26
Not enough data
7.8
28
Not enough data
6.1
25
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
7.8
10
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
8.0
10
Not enough data
7.7
10
Not enough data
7.8
10
Not enough data
8.0
10
Not enough data
Functionality
8.9
282
Not enough data
8.9
288
Not enough data
8.2
273
Not enough data
8.6
263
Not enough data
Monitoring - Network Monitoring
8.3
35
Not enough data
8.7
36
Not enough data
8.8
33
Not enough data
Management
8.4
260
Not enough data
8.4
261
Not enough data
7.9
249
Not enough data
Analytics - Network Monitoring
8.2
34
Not enough data
8.0
34
Not enough data
Security - Network Monitoring
8.5
35
Not enough data
7.9
36
Not enough data
8.3
34
Not enough data
Network Performance - Network Monitoring
8.2
34
Not enough data
8.1
34
Not enough data
AI Automation - Network Monitoring
7.7
33
Not enough data
7.6
33
Not enough data
7.4
33
Not enough data
Agentic AI - Network Monitoring
7.6
28
Not enough data
7.6
28
Not enough data
7.6
28
Not enough data
7.4
28
Not enough data
7.4
28
Not enough data
7.4
28
Not enough data
7.6
28
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.8
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Issue Resolution
7.0
5
Not enough data
8.3
7
Not enough data
6.9
6
Not enough data
Management
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
8.8
225
Not enough data
8.7
217
Not enough data
7.8
209
Not enough data
7.1
205
Not enough data
7.9
214
Not enough data
Generative AI
7.2
195
Not enough data
7.2
192
Not enough data
Agentic AI - IT Asset Management
8.1
31
Not enough data
7.8
31
Not enough data
8.1
31
Not enough data
7.6
31
Not enough data
7.9
30
Not enough data
8.0
31
Not enough data
7.7
31
Not enough data
Management
8.8
218
Not enough data
8.1
208
Not enough data
7.6
206
Not enough data
8.0
213
Not enough data
Responses
9.8
9
Not enough data
9.1
9
Not enough data
9.6
9
Not enough data
Automation - AI Agents
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.6
9
Not enough data
9.6
9
Not enough data
9.2
8
Not enough data
Autonomy - AI Agents
9.3
9
Not enough data
9.6
9
Not enough data
9.6
9
Not enough data
9.8
9
Not enough data
Generative AI
9.6
9
Not enough data
9.6
9
Not enough data
Administration
8.7
439
Not enough data
8.4
436
Not enough data
7.3
382
Not enough data
9.0
440
Not enough data
8.2
421
Not enough data
8.2
440
Not enough data
Maintenance
8.9
440
Not enough data
7.8
390
Not enough data
Communication
Feature Not Available
Not enough data
6.1
363
Not enough data
6.1
356
Not enough data
6.9
367
Not enough data
Security
7.8
379
Not enough data
8.0
387
Not enough data
Device Support
7.4
390
Not enough data
8.2
394
Not enough data
8.2
392
Not enough data
Performance
8.2
425
Not enough data
Generative AI
7.2
281
Not enough data
Automation - AI IT Agents
8.0
11
Not enough data
7.9
11
Not enough data
Autonomy - AI IT Agents
7.7
11
Not enough data
7.6
11
Not enough data
7.9
11
Not enough data
8.3
11
Not enough data
IT Ticket Management - AI IT Agents
7.9
11
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.1
12
Not enough data
7.3
11
Not enough data
IT Support Automation - AI IT Agents
7.9
11
Not enough data
8.1
13
Not enough data
7.8
12
Not enough data
7.9
11
Not enough data
7.9
11
Not enough data
Generative AI - Autonomous Endpoint Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Monitoring and Management - Autonomous Endpoint Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Incident Management
8.4
210
Not enough data
8.5
213
Not enough data
8.8
206
Not enough data
8.2
211
Not enough data
8.1
203
Not enough data
Reporting
8.6
211
Not enough data
8.4
208
Not enough data
7.8
201
Not enough data
Access & Usability
7.4
208
Not enough data
8.5
204
Not enough data
8.0
201
Not enough data
8.3
197
Not enough data
Agentic AI - Service Desk
8.5
26
Not enough data
8.1
26
Not enough data
8.0
25
Not enough data
8.1
25
Not enough data
8.1
26
Not enough data
7.7
26
Not enough data
8.1
26
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.2
76
Not enough data
Platform
7.9
77
Not enough data
8.8
79
Not enough data
8.1
76
Not enough data
8.3
81
Not enough data
8.5
80
Not enough data
Security
8.3
80
Not enough data
9.0
81
Not enough data
7.4
78
Not enough data
8.2
79
Not enough data
8.1
76
Not enough data
Agentic AI - Enterprise IT Management
8.5
11
Not enough data
8.6
11
Not enough data
8.5
11
Not enough data
8.6
11
Not enough data
8.3
11
Not enough data
8.9
11
Not enough data
8.6
11
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Atera and HaloITSM are categorized as IT Service Management (ITSM) Tools
Unique Categories
Atera is categorized as AI IT Agents, AI Agents For Business Operations, AIOps Platforms, Unified Endpoint Management (UEM), Remote Monitoring & Management (RMM), Patch Management, IT Asset Management, Remote Support, Endpoint Management, Enterprise IT Management, Network Monitoring, Service Desk, Help Desk, and Autonomous Endpoint Management (AEM)
HaloITSM is categorized as Incident Management
Reviews
Reviewers' Company Size
Atera
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HaloITSM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
30.6%
Computer & Network Security
12.7%
Manufacturing
3.1%
Telecommunications
3.1%
Hospital & Health Care
3.1%
Other
47.4%
Retail
18.8%
Wholesale
12.5%
Hospital & Health Care
12.5%
Utilities
6.3%
Renewables & Environment
6.3%
Other
43.8%
Alternatives
Discussions
Is atera safe?
2 Comments
MH
YesRead more
How does your pricing compare to the traditional RMM vendors?
1 Comment
Official Response from Atera
At Atera, you only get billed a fixed monthly fee for the number of technicians that actually use our software. So you don’t pay more when you grow or add...Read more
Can I generate automatically a Service Ticket from an Agent Alert?
1 Comment
Official Response from Atera
It is possible to automatically generate a ticket from an alert. We do not recommend it because it can create a lot of noise in the ticket dashboard. The...Read more
HaloITSM has no discussions with answers
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