Top 10 HaloITSM Alternatives & Competitors

(22)4.8 out of 5

HaloITSM is one of the most-searched tools in the IT Service Management Tools category on G2. IT Service Management Tools is used by teams seeking quick, user friendly platforms with features like policy dictation and performance logging, according to G2 reviews. When comparing HaloITSM with other tools, reviewers most often evaluate user experience and features as key differentiators.
The best overall alternative to HaloITSM is Freshservice, rated ~4.6 stars on G2 from 1315+ reviewers. It is frequently praised for automation and ticketing system. Other well-known alternatives to HaloITSM are:

• ManageEngine ServiceDesk Plus – known for user interface and asset management (G2 star rating ~4.2)
• Jira Service Management – highly rated for automation and ticket management (G2 star rating ~4.3)
• ServiceNow IT Service Management – offers incident management and efficiency (G2 star rating ~4.5)
• SysAid – best suited for teams that need customer support and automation (G2 star rating ~4.5)

Browse top options below. Based on G2 review data, HaloITSM is most commonly used in industries like IT Service Management Tools, Service Desk Software, Endpoint Management Software. Compare user ratings by vertical to find the best fit.

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Top 10 Alternatives to HaloITSM Recently Reviewed By G2 Community

Freshservice
By Freshworks
4.6/5(1,363)
Product Description
Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.
Reviewers say compared to HaloITSM, Freshservice is:
More expensive
Categories in common with HaloITSM:
IT Service Management (ITSM) Tools
Incident Management

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ManageEngine ServiceDesk Plus
By Zoho
4.2/5(253)
Product Description
Run your IT with a complete web-based, ITIL-driven Help Desk & Asset Management tool.
Reviewers say compared to HaloITSM, ManageEngine ServiceDesk Plus is:
More expensive
Categories in common with HaloITSM:
IT Service Management (ITSM) Tools
Incident Management

Jira Service Management
By Atlassian
4.3/5(986)
Product Description
Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.
Reviewers say compared to HaloITSM, Jira Service Management is:
More expensive
Categories in common with HaloITSM:
IT Service Management (ITSM) Tools
Incident Management

ServiceNow IT Service Management
By ServiceNow
4.5/5(2,001)
Product Description
ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever.
Reviewers say compared to HaloITSM, ServiceNow IT Service Management is:
More expensive
Categories in common with HaloITSM:
IT Service Management (ITSM) Tools
Incident Management

SysAid
By SysAid
4.5/5(754)
Product Description
SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.
Reviewers say compared to HaloITSM, SysAid is:
More expensive
Categories in common with HaloITSM:
IT Service Management (ITSM) Tools

NinjaOne
By NinjaOne
4.7/5(5,205)
Product Description
NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. Intelligent automation and human-centered AI gives employees a great technology experience.
Reviewers say compared to HaloITSM, NinjaOne is:
More expensive
Easier to set up
Easier to admin
Categories in common with HaloITSM:
IT Service Management (ITSM) Tools
Incident Management

SolarWinds Service Desk
By SolarWinds Worldwide LLC
4.3/5(788)
Product Description
SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways.
Reviewers say compared to HaloITSM, SolarWinds Service Desk is:
More expensive
Categories in common with HaloITSM:
IT Service Management (ITSM) Tools
Incident Management

ClickUp
By ClickUp
4.6/5(14,979)
Product Description
ClickUp is one app to replace them all. It's the future of work. More than just task management - ClickUp offers docs, reminders, goals, calendars, and even an inbox. Fully customizable, ClickUp works for every type of team, so all teams can use the same app to plan, organize, and collaborate.
Reviewers say compared to HaloITSM, ClickUp is:
More expensive
Categories in common with HaloITSM:
IT Service Management (ITSM) Tools

Remote Monitoring and Management
By Atera
4.6/5(1,278)
Product Description
Atera offers an all-in-one IT management platform that combines Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automation tools, providing efficient infrastructure management, enhanced service quality, and comprehensive features like patch management and AI-driven analytics, all under a transparent per-technician pricing model.
Reviewers say compared to HaloITSM, Remote Monitoring and Management is:
More expensive
Easier to set up
Categories in common with HaloITSM:
IT Service Management (ITSM) Tools

Autotask
By Kaseya
4.3/5(637)
Product Description
Autotask Pro integrates all of the features and functionality you need - and the flexibility to adapt them to meet your specific business requirements
Reviewers say compared to HaloITSM, Autotask is:
More expensive
Categories in common with HaloITSM:
IT Service Management (ITSM) Tools