# Atera vs Genuity Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Atera excels in providing a comprehensive platform for managing routine IT tasks, allowing users to monitor devices, check alerts, and provide remote support all from one place. This integration keeps teams organized and efficient throughout their day-to-day operations.
- **Users say** that Genuity stands out for its all-in-one system that combines asset management, helpdesk ticketing, and vendor management. This simplicity in managing multiple functions is a significant advantage for teams looking to streamline their processes.
- **According to verified reviews** , Atera's seamless integration with remote access tools like Splashtop is particularly praised, especially in high-pressure situations where quick fixes are essential, such as during large events. This capability can be a game-changer for users needing immediate support.
- **Reviewers mention** that while Genuity offers strong customer support, with users noting fast and efficient responses, Atera's support quality is also commendable, though slightly lower in ratings. Users appreciate Genuity's willingness to implement feedback, enhancing the overall user experience.
- **Users highlight** that Atera's ease of use and setup are significant benefits, with many finding the onboarding process intuitive. This is crucial for teams that need to get up and running quickly without extensive training.
- **G2 reviewers indicate** that while both products meet user requirements effectively, Atera has a broader appeal in the small business segment, whereas Genuity is more tailored to mid-market needs. This distinction can help buyers choose based on their organization's size and specific needs.



| | Atera | Genuity | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 1,191 | 83 | 
| **Largest Market Segment** | Small-Business (57.2% of reviews) | Mid-Market (71.1% of reviews) | 
| **Entry Level Price** | Free Trial | $29.99 | 

---
## Top Pros & Cons

### Atera

Pros:
- Ease of Use (386 reviews)
- Automation (273 reviews)

Cons:
- Missing Features (161 reviews)
- Limited Features (135 reviews)

### Genuity

Pros:
- Features (2 reviews)
- Asset Management (1 reviews)

Cons:
- Budgeting Issues (1 reviews)
- Expensive (1 reviews)

---
## Ratings Comparison
| Rating | Atera | Genuity | 
|---|---|---|
  | **Meets Requirements** | 8.8 (940 reviews) | 8.8 (75 reviews) | 
  | **Ease of Use** | 9.2 (1062 reviews) | 9.3 (75 reviews) | 
  | **Ease of Setup** | 9.2 (913 reviews) | 9.3 (71 reviews) | 
  | **Ease of Admin** | 9.0 (595 reviews) | 9.3 (65 reviews) | 
  | **Quality of Support** | 9.0 (894 reviews) | 9.8 (72 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (587 reviews) | 9.6 (65 reviews) | 
  | **Product Direction (% positive)** | 9.4 (921 reviews) | 10.0 (71 reviews) | 

---
## Pricing

### Atera

#### Entry-Level Pricing

Plan: Free Trial

Price: Free Trial

Key Features:
- 30-DAY FREE TRIAL. NO CREDIT CARD REQUIRED.

[Browse all 8 editions](https://www.g2.com/products/atera/pricing)

#### Free Trial

Yes

### Genuity

#### Entry-Level Pricing

Plan: Genuity Subscription

Price: $29.99

Description: per month, per company


[Learn more about Genuity](https://www.g2.com/products/genuity/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.0/10 | 349 |
| **Genuity** | N/A | N/A |

#### Ticket and Case Management

| Feature | Atera | Genuity | 
|---|---|---|
| **Ticket creation user experience** | 8.6 (308 reviews) | Not enough data | 
| **Ticket response user experience** | 8.6 (307 reviews) | Not enough data | 
| **Workflow** | 8.5 (306 reviews) | Not enough data | 
| **Response Automation** | 8.3 (298 reviews) | Not enough data | 
| **SLA Management** | 8.2 (290 reviews) | Not enough data | 
| **Attachments/Screencasts** | 8.3 (295 reviews) | Not enough data | 
| **Ticket Collaboration** | 8.3 (295 reviews) | Not enough data | 
| **Customer and Contacts Database** | 8.2 (289 reviews) | Not enough data | 

#### Generative AI

| Feature | Atera | Genuity | 
|---|---|---|
| **AI Text Generation** | 7.3 (239 reviews) | Not enough data | 
| **AI Text Summarization** | 7.3 (240 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Atera | Genuity | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (34 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.5 (34 reviews) | Not enough data | 
| **Proactive Assistance** | 8.5 (34 reviews) | Not enough data | 

#### Communication Channels

| Feature | Atera | Genuity | 
|---|---|---|
| **Customer Portal** | 8.2 (292 reviews) | Not enough data | 
| **Email to Case** | 8.7 (290 reviews) | Not enough data | 
| **Chat/Live Support** | 8.1 (286 reviews) | Not enough data | 
| **Social Integration** | 6.5 (272 reviews) | Not enough data | 
| **Voice** | 6.3 (269 reviews) | Not enough data | 

#### Platform

| Feature | Atera | Genuity | 
|---|---|---|
| **Mobile User Support** | 7.3 (299 reviews) | Not enough data | 
| **Customization ** | 7.8 (309 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.4 (308 reviews) | Not enough data | 
| **Integration** | 8.1 (310 reviews) | Not enough data | 
| **Reporting** | 8.2 (316 reviews) | Not enough data | 
| **Dashboards** | 8.5 (312 reviews) | Not enough data | 

### Contract Management

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **Genuity** | 7.9/10 | 34 |

#### Contract Management Platform Features

| Feature | Atera | Genuity | 
|---|---|---|
| **Contract Creation** | Not enough data | 8.6 (28 reviews) ✓ Verified | 
| **Contract Templates** | Not enough data | 8.0 (15 reviews) | 
| **Contract Editing** | Not enough data | Feature Not Available | 
| **Contract Attachments** | Not enough data | 9.0 (27 reviews) ✓ Verified | 
| **Contract Collaboration** | Not enough data | 8.2 (15 reviews) | 
| **Approval Process** | Not enough data | 7.7 (17 reviews) ✓ Verified | 
| **Notifications & Reminders** | Not enough data | 8.8 (29 reviews) ✓ Verified | 
| **Contract Database** | Not enough data | 9.0 (29 reviews) ✓ Verified | 
| **Integrations / APIs** | Not enough data | 6.4 (17 reviews) ✓ Verified | 
| **Reporting & Dashboards** | Not enough data | 8.6 (31 reviews) ✓ Verified | 

#### Generative AI

| Feature | Atera | Genuity | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.2 (11 reviews) | 
| **AI Text Summarization** | Not enough data | 5.9 (11 reviews) | 

#### Agentic AI - Contract Management

| Feature | Atera | Genuity | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 

### SaaS Spend Management

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **Genuity** | 8.3/10 | 26 |

#### Tracking

| Feature | Atera | Genuity | 
|---|---|---|
| **Spend Tracking ** | Not enough data | 8.7 (24 reviews) | 
| **SaaS Utilization Tracking ** | Not enough data | 8.7 (21 reviews) | 
| **User Sentiment Tracking ** | Not enough data | 7.0 (14 reviews) | 

#### Management

| Feature | Atera | Genuity | 
|---|---|---|
| **Contract Management ** | Not enough data | 8.9 (24 reviews) | 
| **Application Catalog ** | Not enough data | 8.7 (18 reviews) | 
| **Dashboards and Visualizations ** | Not enough data | 8.9 (24 reviews) | 

#### Insights

| Feature | Atera | Genuity | 
|---|---|---|
| **Recommendations  ** | Not enough data | 7.1 (18 reviews) | 
| **Spend Forecasting and Optimization ** | Not enough data | 8.4 (23 reviews) | 
| **Peer Benchmarking ** | Not enough data | Feature Not Available | 
| **Reporting** | Not enough data | 8.0 (25 reviews) | 

#### Agentic AI - SaaS Spend Management

| Feature | Atera | Genuity | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.2/10 | 184 |
| **Genuity** | N/A | N/A |

#### Administration

| Feature | Atera | Genuity | 
|---|---|---|
| **Change Management** | 8.1 (159 reviews) | Not enough data | 
| **Asset Management** | 8.3 (163 reviews) | Not enough data | 
| **Reports & Analytics** | 8.7 (166 reviews) | Not enough data | 

#### Service Desk

| Feature | Atera | Genuity | 
|---|---|---|
| **Help Desk** | 8.6 (163 reviews) | Not enough data | 
| **Incident Reports** | 8.4 (159 reviews) | Not enough data | 
| **Process Workflow** | 8.4 (158 reviews) | Not enough data | 

#### Management

| Feature | Atera | Genuity | 
|---|---|---|
| **Reporting** | 8.6 (157 reviews) | Not enough data | 
| **Administration Console** | 8.9 (158 reviews) | Not enough data | 
| **Access Management** | 8.7 (154 reviews) | Not enough data | 
| **Asset Management** | 8.5 (154 reviews) | Not enough data | 
| **Policy Dictation** | 8.2 (149 reviews) | Not enough data | 

#### Functionality

| Feature | Atera | Genuity | 
|---|---|---|
| **Ticketing System** | 8.5 (161 reviews) | Not enough data | 
| **Performance Logging** | 8.5 (154 reviews) | Not enough data | 
| **Alerting** | 8.9 (159 reviews) | Not enough data | 
| **Automation** | 8.7 (157 reviews) | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Atera | Genuity | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (24 reviews) | Not enough data | 
| **Multi-step Planning** | 7.1 (24 reviews) | Not enough data | 
| **Cross-system Integration** | 7.3 (24 reviews) | Not enough data | 
| **Adaptive Learning** | 7.1 (24 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.6 (24 reviews) | Not enough data | 
| **Proactive Assistance** | 7.2 (24 reviews) | Not enough data | 
| **Decision Making** | 7.6 (23 reviews) | Not enough data | 

### Telecom Expense Management (TEM) Solutions

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **Genuity** | 8.3/10 | 14 |

#### Spend Management

| Feature | Atera | Genuity | 
|---|---|---|
| **Expense Management - TEM** | Not enough data | 8.7 (13 reviews) | 
| **IT Spend Audits - TEM** | Not enough data | 8.5 (12 reviews) | 

#### Resource Management

| Feature | Atera | Genuity | 
|---|---|---|
| **Contract Management - TEM** | Not enough data | 8.8 (12 reviews) | 
| **Mobile and Landline Management - TEM** | Not enough data | Feature Not Available | 
| **Asset Management - TEM** | Not enough data | 8.3 (11 reviews) | 

#### Operations

| Feature | Atera | Genuity | 
|---|---|---|
| **Business Intelligence - TEM** | Not enough data | 8.0 (10 reviews) | 
| **SaaS or Licensure - TEM** | Not enough data | 8.3 (10 reviews) | 
| **Outsourced Deployment - TEM** | Not enough data | 7.6 (7 reviews) | 
| **Compliance - TEM** | Not enough data | 8.1 (7 reviews) | 

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.3/10 | 807 |
| **Genuity** | N/A | N/A |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | Atera | Genuity | 
|---|---|---|
| **Device Management** | 9.0 (651 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.2 (103 reviews) | Not enough data | 
| **ITIL Policy Compliance** | 8.0 (76 reviews) | Not enough data | 

#### Monitoring and Management

| Feature | Atera | Genuity | 
|---|---|---|
| **Remote Monitoring** | 9.2 (673 reviews) ✓ Verified | Not enough data | 
| **Asset Tracking** | 8.3 (552 reviews) ✓ Verified | Not enough data | 
| **Application Deployment** | 8.3 (557 reviews) ✓ Verified | Not enough data | 
| **Patch Management** | 8.7 (638 reviews) ✓ Verified | Not enough data | 
| **Asset Tracking** | 8.3 (83 reviews) | Not enough data | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | Atera | Genuity | 
|---|---|---|
| **Workflow Management** | 8.7 (120 reviews) | Not enough data | 

#### Service Management

| Feature | Atera | Genuity | 
|---|---|---|
| **Remote Access** | 9.1 (645 reviews) ✓ Verified | Not enough data | 
| **Service Management (Issue Prioritization)** | 8.9 (100 reviews) | Not enough data | 
| **Ticketing** | 8.9 (153 reviews) | Not enough data | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | Atera | Genuity | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (107 reviews) | Not enough data | 
| **Multi-step Planning** | 7.5 (83 reviews) | Not enough data | 
| **Cross-system Integration** | 7.9 (94 reviews) | Not enough data | 
| **Adaptive Learning** | 7.7 (83 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (86 reviews) | Not enough data | 
| **Proactive Assistance** | 7.7 (90 reviews) | Not enough data | 
| **Decision Making** | 7.4 (84 reviews) | Not enough data | 

### Unified Endpoint Management (UEM)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.6/10 | 38 |
| **Genuity** | N/A | N/A |

#### Scope

| Feature | Atera | Genuity | 
|---|---|---|
| **Endpoint Inclusiveness** | 7.0 (32 reviews) | Not enough data | 
| **Multi-OS Support** | 8.0 (35 reviews) | Not enough data | 

#### Security

| Feature | Atera | Genuity | 
|---|---|---|
| **Reporting and Alerts** | 8.0 (35 reviews) | Not enough data | 
| **Endpoint Protection** | 7.4 (33 reviews) | Not enough data | 
| **Remote Wiping** | 5.7 (27 reviews) | Not enough data | 

#### Management

| Feature | Atera | Genuity | 
|---|---|---|
| **Device Enrollment** | 8.2 (30 reviews) | Not enough data | 
| **Device Configuration** | 7.8 (29 reviews) | Not enough data | 
| **Device Compliance** | 7.5 (26 reviews) | Not enough data | 
| **Usage Information** | 7.9 (30 reviews) | Not enough data | 
| **Data Separation** | 6.1 (25 reviews) | Not enough data | 

#### Agentic AI - Unified Endpoint Management (UEM)

| Feature | Atera | Genuity | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (11 reviews) | Not enough data | 
| **Multi-step Planning** | 7.5 (10 reviews) | Not enough data | 
| **Cross-system Integration** | 7.7 (10 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (10 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (11 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (12 reviews) | Not enough data | 
| **Decision Making** | 8.0 (11 reviews) | Not enough data | 

### Network Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.1/10 | 310 |
| **Genuity** | N/A | N/A |

#### Functionality

| Feature | Atera | Genuity | 
|---|---|---|
| **Performance Monitoring** | 8.9 (286 reviews) | Not enough data | 
| **Alerting** | 8.9 (292 reviews) | Not enough data | 
| **Improvement Suggestions** | 8.2 (274 reviews) | Not enough data | 
| **Multi-Network Capability** | 8.6 (265 reviews) | Not enough data | 

#### Monitoring - Network Monitoring

| Feature | Atera | Genuity | 
|---|---|---|
| **360-Degree Network Visibility** | 8.3 (36 reviews) | Not enough data | 
| **Automated Network Discovery** | 8.6 (40 reviews) | Not enough data | 
| **Real-Time Monitoring** | 8.9 (37 reviews) | Not enough data | 

#### Management

| Feature | Atera | Genuity | 
|---|---|---|
| **Performance Baseline** | 8.4 (261 reviews) | Not enough data | 
| **Data Visualization** | 8.4 (263 reviews) | Not enough data | 
| **Path Analysis** | 7.9 (250 reviews) | Not enough data | 

#### Analytics - Network Monitoring

| Feature | Atera | Genuity | 
|---|---|---|
| **Predictive Performance Analytics** | 8.2 (35 reviews) | Not enough data | 
| **Packet & Flow Analysis** | 8.0 (35 reviews) | Not enough data | 

#### Security - Network Monitoring

| Feature | Atera | Genuity | 
|---|---|---|
| **Encrypted Data Transmission** | 8.5 (36 reviews) | Not enough data | 
| **Zero Trust and Identity Management** | 7.8 (37 reviews) | Not enough data | 
| **Integrated Network Security** | 8.3 (36 reviews) | Not enough data | 

#### Network Performance - Network Monitoring

| Feature | Atera | Genuity | 
|---|---|---|
| **Dynamic Network Optimization** | 8.2 (35 reviews) | Not enough data | 
| **Automated Tasks Routing** | 8.2 (36 reviews) | Not enough data | 

#### AI Automation - Network Monitoring

| Feature | Atera | Genuity | 
|---|---|---|
| **Machine Learning-Based Anomaly Detection** | 7.7 (34 reviews) | Not enough data | 
| **Self-Healing Networks** | 7.5 (34 reviews) | Not enough data | 
| **Predictive Network Maintenance** | 7.5 (34 reviews) | Not enough data | 

#### Agentic AI - Network Monitoring

| Feature | Atera | Genuity | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (30 reviews) | Not enough data | 
| **Multi-step Planning** | 7.6 (29 reviews) | Not enough data | 
| **Cross-system Integration** | 7.6 (30 reviews) | Not enough data | 
| **Adaptive Learning** | 7.4 (29 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.6 (30 reviews) | Not enough data | 
| **Proactive Assistance** | 7.4 (30 reviews) | Not enough data | 
| **Decision Making** | 7.7 (30 reviews) | Not enough data | 

### AIOps Platforms

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.3/10 | 25 |
| **Genuity** | N/A | N/A |

#### Functionality

| Feature | Atera | Genuity | 
|---|---|---|
| **Artificial Intelligence** | 9.0 (8 reviews) | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 
| **Systems Monitoring** | 8.6 (7 reviews) | Not enough data | 

#### Issue Resolution

| Feature | Atera | Genuity | 
|---|---|---|
| **Root Cause Identification** | 7.9 (7 reviews) | Not enough data | 
| **Proactive Identification** | 8.7 (9 reviews) | Not enough data | 
| **Resolution Guidance** | 7.7 (8 reviews) | Not enough data | 

#### Management

| Feature | Atera | Genuity | 
|---|---|---|
| **System Integration** | 8.9 (9 reviews) | Not enough data | 
| **Alerting** | Feature Not Available | Not enough data | 
| **Reporting** | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | Atera | Genuity | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | 7.3 (5 reviews) | Not enough data | 

#### Agentic AI - AIOps Platforms

| Feature | Atera | Genuity | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.9/10 | 236 |
| **Genuity** | 8.0/10 | 46 |

#### Asset Inventory

| Feature | Atera | Genuity | 
|---|---|---|
| **Hardware Asset Inventory** | 8.8 (225 reviews) | 8.8 (43 reviews) | 
| **Software Asset Inventory** | 8.7 (217 reviews) | 8.6 (38 reviews) | 
| **Cloud Asset Inventory** | 7.8 (209 reviews) | 8.7 (39 reviews) | 
| **Mobile Asset Inventory** | 7.1 (205 reviews) | 8.2 (35 reviews) | 
| **Asset Discovery** | 7.9 (214 reviews) | 8.5 (39 reviews) | 

#### Generative AI

| Feature | Atera | Genuity | 
|---|---|---|
| **AI Text Generation** | 7.2 (194 reviews) | 6.2 (15 reviews) | 
| **AI Text Generation** | 7.1 (191 reviews) | 6.3 (15 reviews) | 

#### Agentic AI - IT Asset Management

| Feature | Atera | Genuity | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (30 reviews) | Not enough data | 
| **Multi-step Planning** | 7.8 (30 reviews) | Not enough data | 
| **Cross-system Integration** | 8.0 (30 reviews) | Not enough data | 
| **Adaptive Learning** | 7.6 (30 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (29 reviews) | Not enough data | 
| **Proactive Assistance** | 7.9 (30 reviews) | Not enough data | 
| **Decision Making** | 7.7 (30 reviews) | Not enough data | 

#### Management

| Feature | Atera | Genuity | 
|---|---|---|
| **Central Dashboard** | 8.8 (218 reviews) | 8.9 (44 reviews) | 
| **Asset Policy Management** | 8.1 (208 reviews) | Feature Not Available | 
| **Risk Management** | 7.6 (206 reviews) | Feature Not Available | 
| **Integrations** | 8.0 (214 reviews) | 8.2 (32 reviews) | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 9.4/10 | 14 |
| **Genuity** | N/A | N/A |

#### Responses

| Feature | Atera | Genuity | 
|---|---|---|
| **Personalization** | 9.8 (9 reviews) | Not enough data | 
| **Route To Human** | 8.9 (9 reviews) | Not enough data | 
| **Natural Language Understanding (NLU)** | 9.0 (10 reviews) | Not enough data | 

#### Automation - AI Agents

| Feature | Atera | Genuity | 
|---|---|---|
| **Sales Follow-Up** | Feature Not Available | Not enough data | 
| **Customer Interaction Automation** | Feature Not Available | Not enough data | 
| **Lead Generation** | Feature Not Available | Not enough data | 
| **Document Processing** | Feature Not Available | Not enough data | 
| **Feedback Collection** | Feature Not Available | Not enough data | 

#### Platform

| Feature | Atera | Genuity | 
|---|---|---|
| **Conversation Editor** | 9.6 (9 reviews) | Not enough data | 
| **Integration** | 9.3 (10 reviews) | Not enough data | 
| **Human-In-The-Loop** | 9.3 (9 reviews) | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Atera | Genuity | 
|---|---|---|
| **Independent Decision Making** | 9.3 (9 reviews) | Not enough data | 
| **Adaptive Responses** | 9.6 (9 reviews) | Not enough data | 
| **Task Execution** | 9.5 (10 reviews) | Not enough data | 
| **Problem Solving** | 9.8 (10 reviews) | Not enough data | 

#### Generative AI

| Feature | Atera | Genuity | 
|---|---|---|
| **AI Text Generation** | 9.7 (11 reviews) | Not enough data | 
| **AI Text Summarization** | 9.7 (10 reviews) | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.8/10 | 479 |
| **Genuity** | N/A | N/A |

#### Administration

| Feature | Atera | Genuity | 
|---|---|---|
| **Screen Sharing** | 8.7 (444 reviews) | Not enough data | 
| **File Sharing** | 8.4 (439 reviews) | Not enough data | 
| **Session Recording** | 7.3 (384 reviews) | Not enough data | 
| **Unattended Remote Access** | 8.9 (448 reviews) | Not enough data | 
| **Multi - Session Handling** | 8.2 (423 reviews) | Not enough data | 
| **Multi-Monitor Support** | 8.2 (442 reviews) | Not enough data | 

#### Maintenance

| Feature | Atera | Genuity | 
|---|---|---|
| **Remote Reboot** | 8.9 (445 reviews) | Not enough data | 
| **Remote Printing** | 7.8 (392 reviews) | Not enough data | 

#### Communication 

| Feature | Atera | Genuity | 
|---|---|---|
| **Text Chat** | Feature Not Available | Not enough data | 
| **VoIP** | 6.1 (365 reviews) | Not enough data | 
| **Video Conference Call** | 6.1 (358 reviews) | Not enough data | 
| **Screen Annotations** | 6.9 (369 reviews) | Not enough data | 

#### Security

| Feature | Atera | Genuity | 
|---|---|---|
| **Data Encryption** | 7.8 (382 reviews) | Not enough data | 
| **Compliance** | 8.0 (390 reviews) | Not enough data | 

#### Device Support

| Feature | Atera | Genuity | 
|---|---|---|
| **Mobile Device Access** | 7.4 (392 reviews) | Not enough data | 
| **Multi-Platform Support** | 8.2 (398 reviews) | Not enough data | 
| **Cross-Platform** | 8.2 (394 reviews) | Not enough data | 

#### Performance

| Feature | Atera | Genuity | 
|---|---|---|
| **Reporting** | 8.3 (427 reviews) | Not enough data | 

### Endpoint Management

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.2/10 | 288 |
| **Genuity** | N/A | N/A |

#### Generative AI

| Feature | Atera | Genuity | 
|---|---|---|
| **AI Text Summarization** | 7.2 (283 reviews) | Not enough data | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.9/10 | 20 |
| **Genuity** | N/A | N/A |

#### Automation - AI IT Agents

| Feature | Atera | Genuity | 
|---|---|---|
| **Document Processing** | 8.1 (12 reviews) | Not enough data | 
| **Feedback Collection** | 8.1 (12 reviews) | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | Atera | Genuity | 
|---|---|---|
| **Adaptive Responses** | 7.8 (12 reviews) | Not enough data | 
| **Task Execution** | 7.9 (13 reviews) | Not enough data | 
| **Independent Decision Making** | 8.1 (12 reviews) | Not enough data | 
| **Problem Solving** | 8.5 (12 reviews) | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | Atera | Genuity | 
|---|---|---|
| **Ticket Status Updates** | 8.1 (12 reviews) | Not enough data | 
| **SLA Monitoring** | Feature Not Available | Not enough data | 
| **Ticket Categorization** | Feature Not Available | Not enough data | 
| **Ticket Assignment** | 7.5 (14 reviews) | Not enough data | 
| **Automated Ticket Creation** | 7.5 (12 reviews) | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | Atera | Genuity | 
|---|---|---|
| **Knowledge Base Utilization** | 7.9 (12 reviews) | Not enough data | 
| **Workflow Automation** | 8.3 (15 reviews) | Not enough data | 
| **Real-Time Troubleshooting** | 7.9 (13 reviews) | Not enough data | 
| **User Self-Service Assistance** | 7.9 (12 reviews) | Not enough data | 
| **Proactive Issue Detection** | 8.2 (13 reviews) | Not enough data | 

### Vendor Management

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **Genuity** | 8.3/10 | 30 |

#### Agentic AI - Vendor Management

| Feature | Atera | Genuity | 
|---|---|---|
| **Decision Making** | Not enough data | Not enough data | 

#### Revenue Recognition

| Feature | Atera | Genuity | 
|---|---|---|
| **Usage Tracking** | Not enough data | 8.5 (24 reviews) | 
| **Deferred Revenue** | Not enough data | Feature Not Available | 
| **Revenue Accrual** | Not enough data | 8.0 (16 reviews) | 

### Autonomous Endpoint Management (AEM)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **Genuity** | N/A | N/A |

#### Generative AI - Autonomous Endpoint Management

| Feature | Atera | Genuity | 
|---|---|---|
| **Behavioral Analysis** | Feature Not Available | Not enough data | 
| **Adaptive** | Feature Not Available | Not enough data | 
| **Predictive** | Feature Not Available | Not enough data | 

#### Monitoring and Management - Autonomous Endpoint Management

| Feature | Atera | Genuity | 
|---|---|---|
| **Patch Management** | Feature Not Available | Not enough data | 
| **Oversees** | Feature Not Available | Not enough data | 
| **Self-Healing** | Not enough data | Not enough data | 
| **Centralized Dashboard** | Feature Not Available | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.2/10 | 236 |
| **Genuity** | N/A | N/A |

#### Incident Management

| Feature | Atera | Genuity | 
|---|---|---|
| **Automate Ticket Routing** | 8.4 (213 reviews) | Not enough data | 
| **Ticket Prioritization** | 8.5 (216 reviews) | Not enough data | 
| **Ticket Notifications** | 8.8 (210 reviews) | Not enough data | 
| **Knowledge Base** | 8.3 (214 reviews) | Not enough data | 
| **Knowledge Base/Ticket Integration** | 8.2 (206 reviews) | Not enough data | 

#### Reporting

| Feature | Atera | Genuity | 
|---|---|---|
| **Dashboards** | 8.6 (214 reviews) | Not enough data | 
| **Time Tracking** | 8.5 (211 reviews) | Not enough data | 
| **Surveys** | 7.8 (204 reviews) | Not enough data | 

#### Access & Usability

| Feature | Atera | Genuity | 
|---|---|---|
| **Mobile** | 7.4 (210 reviews) | Not enough data | 
| **Self Service** | 8.5 (207 reviews) | Not enough data | 
| **Active Directory** | 8.0 (204 reviews) | Not enough data | 
| **Multi-Channel Access** | 8.3 (200 reviews) | Not enough data | 

#### Agentic AI - Service Desk

| Feature | Atera | Genuity | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (29 reviews) | Not enough data | 
| **Multi-step Planning** | 8.2 (29 reviews) | Not enough data | 
| **Cross-system Integration** | 8.2 (28 reviews) | Not enough data | 
| **Adaptive Learning** | 8.1 (28 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.1 (29 reviews) | Not enough data | 
| **Proactive Assistance** | 7.8 (29 reviews) | Not enough data | 
| **Decision Making** | 8.1 (29 reviews) | Not enough data | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **Genuity** | N/A | N/A |

#### System Control

| Feature | Atera | Genuity | 
|---|---|---|
| **Device Control** | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | Atera | Genuity | 
|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | 

#### Security Management

| Feature | Atera | Genuity | 
|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.4/10 | 90 |
| **Genuity** | 7.4/10 | 40 |

#### Analysis

| Feature | Atera | Genuity | 
|---|---|---|
| **Threat Detection** | 8.2 (79 reviews) | 6.0 (23 reviews) | 

#### Platform

| Feature | Atera | Genuity | 
|---|---|---|
| **Unified Communications Platform** | 7.9 (80 reviews) | 7.5 (25 reviews) | 
| **Remote Access** | 8.9 (85 reviews) | 7.0 (22 reviews) | 
| **ITIL Policy Compliance** | 8.1 (79 reviews) | 7.0 (22 reviews) | 
| **Asset Tracking** | 8.3 (84 reviews) | 9.0 (35 reviews) | 
| **IT Knowledge Management** | 8.5 (83 reviews) | 8.8 (28 reviews) | 

#### Security

| Feature | Atera | Genuity | 
|---|---|---|
| **Endpoint Protection** | 8.4 (83 reviews) | 6.0 (24 reviews) | 
| **Patch Management** | 8.9 (86 reviews) | Feature Not Available | 
| **Disaster Recovery** | 7.4 (81 reviews) | Feature Not Available | 
| **Service Management** | 8.2 (82 reviews) | 7.9 (29 reviews) | 
| **Workflow Management** | 8.1 (79 reviews) | 7.8 (26 reviews) | 

#### Agentic AI - Enterprise IT Management

| Feature | Atera | Genuity | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (14 reviews) | Not enough data | 
| **Multi-step Planning** | 8.7 (14 reviews) | Not enough data | 
| **Cross-system Integration** | 8.5 (14 reviews) | Not enough data | 
| **Adaptive Learning** | 8.6 (14 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (14 reviews) | Not enough data | 
| **Proactive Assistance** | 8.8 (14 reviews) | Not enough data | 
| **Decision Making** | 8.6 (14 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **Genuity** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Atera | Genuity | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management)

**Unique to Atera (13):** [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [AIOps Tools](https://www.g2.com/categories/aiops-platforms), [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem), [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Patch Management Software](https://www.g2.com/categories/patch-management), [Remote Support Software](https://www.g2.com/categories/remote-support), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Network Monitoring Software](https://www.g2.com/categories/network-monitoring), [Service Desk Software](https://www.g2.com/categories/service-desk), [Help Desk Software](https://www.g2.com/categories/help-desk), [Autonomous Endpoint Management (AEM) Software](https://www.g2.com/categories/autonomous-endpoint-management-aem)

**Unique to Genuity (4):** [SaaS Spend Management Software](https://www.g2.com/categories/saas-spend-management), [Vendor Management Software](https://www.g2.com/categories/vendor-management), [Contract Management Software](https://www.g2.com/categories/contract-management), [Telecom Expense Management (TEM) Solutions](https://www.g2.com/categories/telecom-expense-management-tem-solutions)


---
## Reviewer Demographics

### By Company Size

| Segment | Atera | Genuity | 
|---|---|---|
| **Small-Business** | 57.2% | 21.7% | 
| **Mid-Market** | 31.9% | 71.1% | 
| **Enterprise** | 10.9% | 7.2% | 

### By Industry

#### Atera

- **Information Technology and Services:** 30.2%
- **Computer & Network Security:** 12.0%
- **Manufacturing:** 3.4%
- **Consumer Services:** 3.3%
- **Hospital & Health Care:** 2.8%
- **Telecommunications:** 2.8%
- **Consulting:** 2.4%
- **Automotive:** 2.3%
- **Marketing and Advertising:** 2.3%
- **Construction:** 2.1%
- **Other:** 36.4%

#### Genuity

- **Information Technology and Services:** 13.3%
- **Computer Software:** 8.4%
- **Marketing and Advertising:** 7.2%
- **Financial Services:** 4.8%
- **Primary/Secondary Education:** 4.8%
- **Non-Profit Organization Management:** 4.8%
- **Construction:** 3.6%
- **Education Management:** 3.6%
- **Health, Wellness and Fitness:** 3.6%
- **Hospital & Health Care:** 3.6%
- **Other:** 42.2%

---
## Alternatives

### Alternatives to Atera

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4316 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3992 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (557 reviews)
- [SuperOps](https://www.g2.com/products/superops/reviews) — 4.4/5 stars (180 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1067 reviews)
- [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) — 4.0/5 stars (326 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1117 reviews)
- [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (781 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (468 reviews)
- [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (502 reviews)

### Alternatives to Genuity

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1336 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4316 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (783 reviews)
- [Vanta](https://www.g2.com/products/vanta/reviews) — 4.6/5 stars (2455 reviews)
- [BetterCloud](https://www.g2.com/products/bettercloud/reviews) — 4.4/5 stars (485 reviews)
- [SAP Fieldglass](https://www.g2.com/products/sap-sap-fieldglass/reviews) — 4.5/5 stars (486 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1117 reviews)
- [Drata](https://www.g2.com/products/drata/reviews) — 4.7/5 stars (1331 reviews)
- [SAP Ariba](https://www.g2.com/products/sap-ariba/reviews) — 4.1/5 stars (791 reviews)
- [IT Glue](https://www.g2.com/products/it-glue/reviews) — 4.6/5 stars (704 reviews)

---
## Top Discussions

### Atera

- Title: [Is atera safe?](https://www.g2.com/discussions/is-atera-safe) — 2 comments
  > **Top comment:** "Yes"
- Title: [What is Atera used for?](https://www.g2.com/discussions/what-is-atera-used-for) — 1 comment
  > **Top comment:** "Remote device management for computers. Monitor, maintain, update servers and endpoints like PC or Mac laptops for a single company, or use it to set up your..."
- Title: [What is the best RMM tool?](https://www.g2.com/discussions/what-is-the-best-rmm-tool) — 1 comment
  > **Top comment:** "Atera"
- Title: [What is atera RMM?](https://www.g2.com/discussions/what-is-atera-rmm) — 1 comment
  > **Top comment:** "Remote Monitoring & Management
RMM is a term used to describe systems that can track remote computers' health and manage them. Atera is one of these systems."
- Title: [What is atera software?](https://www.g2.com/discussions/what-is-atera-software) — 1 comment
  > **Top comment:** "Atera is a simple Remote Monitoring & Management software designed for MSPs(Managed Service Providers) & IT professionals. We combine RMM & PSA(Professional..."

### Genuity

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/atera-vs-genuity)