Compare Atera and Genuity

Add Product
Atera
Atera
(1,058)
4.6 out of 5
Atera
By Atera
Optimized for quick response
Genuity
Genuity
(81)
4.7 out of 5
Genuity
By Genuity
At a Glance
Atera
Atera
Star Rating
(1,058)4.6 out of 5
Market Segments
Small-Business (61.1% of reviews)
Information
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 8 pricing plans
Genuity
Genuity
Star Rating
(81)4.7 out of 5
Market Segments
Mid-Market (70.4% of reviews)
Information
Pros & Cons
Entry-Level Pricing
$29.99
Learn more about Genuity
AI Generated Summary
AI-generated. Powered by real user reviews.
  • G2 reviewers report that Atera excels in providing a user-friendly interface, making it easy for teams to manage patching and tickets without needing a large workforce. Users appreciate the intuitive design, which allows for quick navigation and customization of dashboards.
  • Users say that Genuity stands out for its simplicity and efficient customer service. Many find it easy to get started with minimal onboarding, which is particularly beneficial for smaller teams looking to implement a straightforward solution quickly.
  • According to verified reviews, Atera's licensing structure is a significant advantage, as it charges based on the number of technicians rather than endpoints. This model is praised for being cost-effective, especially for Managed Service Providers (MSPs) looking to scale without incurring high costs.
  • Reviewers mention that Genuity's customer support is responsive and effective, with users noting that their requests for changes are addressed promptly. This level of support can be crucial for teams that require quick resolutions to minor issues.
  • G2 reviewers highlight that Atera's implementation process is notably quick and straightforward, with many users reporting a smooth setup experience. This ease of setup is complemented by a reasonable learning curve, allowing teams to become productive rapidly.
  • Users express mixed feelings about Atera's asset management capabilities, noting that while it performs well in many areas, there are some challenges with mobile asset inventory compared to Genuity, which has received higher ratings in that specific category.
Pricing
Entry-Level Pricing
Atera
Free Trial
Free Trial
Browse all 8 pricing plans
Genuity
Genuity Subscription
$29.99
Learn more about Genuity
Free Trial
Atera
Free Trial is available
Genuity
Free Trial is available
Ratings
Meets Requirements
8.8
870
8.8
73
Ease of Use
9.2
943
9.3
73
Ease of Setup
9.1
795
9.3
69
Ease of Admin
9.0
593
9.3
65
Quality of Support
9.0
827
9.8
70
Has the product been a good partner in doing business?
9.2
586
9.6
65
Product Direction (% positive)
9.4
857
10.0
69
Features by Category
Help DeskHide 24 FeaturesShow 24 Features
8.0
339
Not enough data
Ticket and Case Management
8.6
301
Not enough data
8.6
300
Not enough data
8.5
299
Not enough data
8.3
290
Not enough data
8.2
283
Not enough data
8.3
289
Not enough data
8.2
290
Not enough data
8.1
284
Not enough data
Generative AI
7.2
234
Not enough data
7.3
235
Not enough data
Agentic AI - Help Desk
8.2
30
Not enough data
8.4
30
Not enough data
8.5
30
Not enough data
Communication Channels
8.2
286
Not enough data
8.7
285
Not enough data
8.1
280
Not enough data
6.4
267
Not enough data
6.2
264
Not enough data
Platform
7.2
294
Not enough data
7.8
303
Not enough data
8.4
301
Not enough data
8.0
305
Not enough data
8.2
308
Not enough data
8.5
304
Not enough data
Contract ManagementHide 13 FeaturesShow 13 Features
Not enough data
7.9
33
Contract Management Platform Features
Not enough data
8.6
28
|
Verified
Not enough data
8.0
15
Not enough data
Feature Not Available
Not enough data
9.0
27
|
Verified
Not enough data
8.2
15
Not enough data
7.7
17
|
Verified
Not enough data
8.8
29
|
Verified
Not enough data
9.0
29
|
Verified
Not enough data
6.4
17
|
Verified
Not enough data
8.6
30
|
Verified
Generative AI
Not enough data
6.2
11
Not enough data
5.9
11
Agentic AI - Contract Management
Not enough data
Not enough data
SaaS Spend ManagementHide 17 FeaturesShow 17 Features
Not enough data
8.3
26
Tracking
Not enough data
8.7
24
Not enough data
8.7
21
Not enough data
7.0
14
Management
Not enough data
8.9
24
Not enough data
8.7
18
Not enough data
8.9
24
Insights
Not enough data
7.1
18
Not enough data
8.4
23
Not enough data
Feature Not Available
Not enough data
8.0
25
Agentic AI - SaaS Spend Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Service Management (ITSM) ToolsHide 22 FeaturesShow 22 Features
8.0
176
Not enough data
Administration
8.1
156
Not enough data
8.3
159
Not enough data
8.7
162
Not enough data
Service Desk
8.6
158
Not enough data
8.3
156
Not enough data
8.4
155
Not enough data
Management
8.6
154
Not enough data
8.8
153
Not enough data
8.7
151
Not enough data
8.4
151
Not enough data
8.1
146
Not enough data
Functionality
8.4
156
Not enough data
8.5
151
Not enough data
8.9
155
Not enough data
8.7
153
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
7.3
21
Not enough data
6.7
21
Not enough data
7.0
21
Not enough data
6.8
21
Not enough data
7.2
21
Not enough data
7.0
21
Not enough data
7.3
20
Not enough data
Telecom Expense Management (TEM) SolutionsHide 9 FeaturesShow 9 Features
Not enough data
8.3
14
Spend Management
Not enough data
8.7
13
Not enough data
8.5
12
Resource Management
Not enough data
8.8
12
Not enough data
Feature Not Available
Not enough data
8.3
11
Operations
Not enough data
8.0
10
Not enough data
8.3
10
Not enough data
7.6
7
Not enough data
8.1
7
Remote Monitoring & Management (RMM)Hide 19 FeaturesShow 19 Features
8.2
692
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
8.9
598
|
Verified
Not enough data
8.2
79
Not enough data
7.9
71
Not enough data
Monitoring and Management
9.1
612
|
Verified
Not enough data
8.3
545
|
Verified
Not enough data
8.3
545
|
Verified
Not enough data
8.6
594
|
Verified
Not enough data
8.2
76
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
8.7
93
Not enough data
Service Management
9.1
596
|
Verified
Not enough data
8.7
86
Not enough data
8.7
107
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
7.8
88
Not enough data
7.5
77
Not enough data
7.8
78
Not enough data
7.6
77
Not enough data
7.7
76
Not enough data
7.5
79
Not enough data
7.4
77
Not enough data
Unified Endpoint Management (UEM)Hide 17 FeaturesShow 17 Features
7.5
34
Not enough data
Scope
6.8
30
Not enough data
7.9
33
Not enough data
Security
7.9
32
Not enough data
7.2
30
Not enough data
5.7
27
Not enough data
Management
8.0
28
Not enough data
7.7
27
Not enough data
7.5
26
Not enough data
7.8
28
Not enough data
6.1
25
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
7.8
10
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
8.0
10
Not enough data
7.7
10
Not enough data
7.8
10
Not enough data
8.0
10
Not enough data
Network MonitoringHide 27 FeaturesShow 27 Features
8.1
305
Not enough data
Functionality
8.9
281
Not enough data
8.9
288
Not enough data
8.2
272
Not enough data
8.6
262
Not enough data
Monitoring - Network Monitoring
8.3
34
Not enough data
8.6
35
Not enough data
8.8
32
Not enough data
Management
8.4
259
Not enough data
8.4
260
Not enough data
7.9
248
Not enough data
Analytics - Network Monitoring
8.1
33
Not enough data
7.9
33
Not enough data
Security - Network Monitoring
8.4
34
Not enough data
7.8
35
Not enough data
8.2
33
Not enough data
Network Performance - Network Monitoring
8.1
33
Not enough data
8.1
33
Not enough data
AI Automation - Network Monitoring
7.6
32
Not enough data
7.5
32
Not enough data
7.3
32
Not enough data
Agentic AI - Network Monitoring
7.5
27
Not enough data
7.5
27
Not enough data
7.5
27
Not enough data
7.3
27
Not enough data
7.3
27
Not enough data
7.3
27
Not enough data
7.5
27
Not enough data
AIOps PlatformsHide 18 FeaturesShow 18 Features
7.8
15
Not enough data
Functionality
8.8
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Issue Resolution
7.0
5
Not enough data
8.3
7
Not enough data
6.9
6
Not enough data
Management
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Asset ManagementHide 18 FeaturesShow 18 Features
7.9
234
8.0
46
Asset Inventory
8.8
224
8.8
43
8.7
216
8.6
38
7.8
208
8.7
39
7.1
204
8.2
35
7.9
213
8.5
39
Generative AI
7.2
194
6.2
15
7.1
191
6.3
15
Agentic AI - IT Asset Management
8.1
30
Not enough data
7.8
30
Not enough data
8.0
30
Not enough data
7.6
30
Not enough data
7.8
29
Not enough data
7.9
30
Not enough data
7.7
30
Not enough data
Management
8.8
217
8.9
44
8.1
207
Feature Not Available
7.6
205
Feature Not Available
8.0
212
8.2
32
AI Agents For Business OperationsHide 17 FeaturesShow 17 Features
9.4
11
Not enough data
Responses
9.8
8
Not enough data
9.0
8
Not enough data
9.1
9
Not enough data
Automation - AI Agents
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.6
8
Not enough data
9.6
8
Not enough data
9.3
7
Not enough data
Autonomy - AI Agents
9.2
8
Not enough data
9.6
8
Not enough data
9.6
8
Not enough data
9.8
8
Not enough data
Generative AI
9.6
9
Not enough data
9.6
8
Not enough data
Remote SupportHide 18 FeaturesShow 18 Features
7.8
468
Not enough data
Administration
8.7
438
Not enough data
8.4
435
Not enough data
7.3
381
Not enough data
9.0
440
Not enough data
8.2
420
Not enough data
8.2
439
Not enough data
Maintenance
8.9
439
Not enough data
7.8
389
Not enough data
Communication
Feature Not Available
Not enough data
6.0
362
Not enough data
6.1
355
Not enough data
6.9
366
Not enough data
Security
7.8
378
Not enough data
8.0
386
Not enough data
Device Support
7.4
389
Not enough data
8.2
394
Not enough data
8.2
391
Not enough data
Performance
8.2
424
Not enough data
Endpoint ManagementHide 1 FeatureShow 1 Feature
7.2
285
Not enough data
Generative AI
7.2
280
Not enough data
AI IT AgentsHide 16 FeaturesShow 16 Features
7.6
16
Not enough data
Automation - AI IT Agents
8.0
11
Not enough data
7.9
11
Not enough data
Autonomy - AI IT Agents
7.7
11
Not enough data
7.6
11
Not enough data
7.9
11
Not enough data
8.3
11
Not enough data
IT Ticket Management - AI IT Agents
7.9
11
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.1
12
Not enough data
7.3
11
Not enough data
IT Support Automation - AI IT Agents
7.9
11
Not enough data
8.2
14
Not enough data
7.8
12
Not enough data
7.9
11
Not enough data
7.9
11
Not enough data
Vendor ManagementHide 4 FeaturesShow 4 Features
Not enough data
8.3
30
Agentic AI - Vendor Management
Not enough data
Not enough data
Revenue Recognition
Not enough data
8.5
24
Not enough data
Feature Not Available
Not enough data
8.0
16
Autonomous Endpoint Management (AEM)Hide 7 FeaturesShow 7 Features
Not enough data
Not enough data
Generative AI - Autonomous Endpoint Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Monitoring and Management - Autonomous Endpoint Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Service DeskHide 19 FeaturesShow 19 Features
8.2
232
Not enough data
Incident Management
8.4
209
Not enough data
8.5
212
Not enough data
8.8
205
Not enough data
8.2
210
Not enough data
8.1
202
Not enough data
Reporting
8.6
211
Not enough data
8.4
207
Not enough data
7.8
200
Not enough data
Access & Usability
7.4
207
Not enough data
8.5
203
Not enough data
8.0
200
Not enough data
8.3
196
Not enough data
Agentic AI - Service Desk
8.4
25
Not enough data
8.0
25
Not enough data
8.0
24
Not enough data
8.1
24
Not enough data
8.1
25
Not enough data
7.6
25
Not enough data
8.0
25
Not enough data
Endpoint ProtectionHide 11 FeaturesShow 11 Features
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise IT ManagementHide 18 FeaturesShow 18 Features
8.4
85
7.4
38
Analysis
8.2
76
6.0
23
Platform
7.9
77
7.4
24
8.8
80
7.0
22
8.1
76
7.0
22
8.3
81
8.9
33
8.5
80
8.8
28
Security
8.3
80
6.0
24
9.0
82
Feature Not Available
7.4
78
Feature Not Available
8.2
79
7.9
29
8.1
76
7.7
25
Agentic AI - Enterprise IT Management
8.5
11
Not enough data
8.6
11
Not enough data
8.5
11
Not enough data
8.6
11
Not enough data
8.3
11
Not enough data
8.9
11
Not enough data
8.6
11
Not enough data
AI AgentsHide 7 FeaturesShow 7 Features
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Atera
Atera
Genuity
Genuity
Atera and Genuity are categorized as IT Asset Management and Enterprise IT Management
Unique Categories
Atera
Genuity
Reviews
Reviewers' Company Size
Atera
Atera
Small-Business(50 or fewer emp.)
61.1%
Mid-Market(51-1000 emp.)
32.9%
Enterprise(> 1000 emp.)
6.0%
Genuity
Genuity
Small-Business(50 or fewer emp.)
22.2%
Mid-Market(51-1000 emp.)
70.4%
Enterprise(> 1000 emp.)
7.4%
Reviewers' Industry
Atera
Atera
Information Technology and Services
30.5%
Computer & Network Security
12.6%
Manufacturing
3.3%
Hospital & Health Care
3.1%
Telecommunications
3.0%
Other
47.6%
Genuity
Genuity
Information Technology and Services
13.6%
Computer Software
8.6%
Marketing and Advertising
7.4%
Non-Profit Organization Management
4.9%
Financial Services
4.9%
Other
60.5%
Alternatives
Atera
Atera Alternatives
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SuperOps
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Add SuperOps
Genuity
Genuity Alternatives
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Discussions
Atera
Atera Discussions
Is atera safe?
2 Comments
MH
YesRead more
How does your pricing compare to the traditional RMM vendors?
1 Comment
Official Response from Atera
At Atera, you only get billed a fixed monthly fee for the number of technicians that actually use our software. So you don’t pay more when you grow or add...Read more
Can I generate automatically a Service Ticket from an Agent Alert?
1 Comment
Official Response from Atera
It is possible to automatically generate a ticket from an alert. We do not recommend it because it can create a lot of noise in the ticket dashboard. The...Read more
See all discussions
Genuity
Genuity Discussions
Monty the Mongoose crying
Genuity has no discussions with answers
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Ask Atera a QuestionContact Atera
Ask Genuity a QuestionContact Genuity

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Add Product
Atera
Atera
Optimized for quick response
Genuity
Genuity