Compare Atera and Genuity 
Featured Products
At a Glance
Market Segments
Small-Business (59.6% of reviews)
Mid-Market (70.7% of reviews)
Entry-Level Pricing
Free Trial
$29.99
Atera
Star Rating
(1,091)4.6 out of 5
Market Segments
Small-Business (59.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 8 pricing plansGenuity
Star Rating
(82)4.7 out of 5
Market Segments
Mid-Market (70.7% of reviews)
Pros & Cons
Entry-Level Pricing
$29.99
Learn more about GenuitySummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Atera excels in providing a user-friendly interface, making it easy for teams to manage patching and tickets without needing a large workforce. Users appreciate the intuitive design, which allows for quick navigation and customization of dashboards.
- Users say that Genuity stands out for its simplicity and efficient customer service. Many find it easy to get started with minimal onboarding, which is particularly beneficial for smaller teams looking to implement a straightforward solution quickly.
- According to verified reviews, Atera's licensing structure is a significant advantage, as it charges based on the number of technicians rather than endpoints. This model is praised for being cost-effective, especially for Managed Service Providers (MSPs) looking to scale without incurring high costs.
- Reviewers mention that Genuity's customer support is responsive and effective, with users noting that their requests for changes are addressed promptly. This level of support can be crucial for teams that require quick resolutions to minor issues.
- G2 reviewers highlight that Atera's implementation process is notably quick and straightforward, with many users reporting a smooth setup experience. This ease of setup is complemented by a reasonable learning curve, allowing teams to become productive rapidly.
- Users express mixed feelings about Atera's asset management capabilities, noting that while it performs well in many areas, there are some challenges with mobile asset inventory compared to Genuity, which has received higher ratings in that specific category.
Pricing
Entry-Level Pricing
Free Trial
Atera
Free Trial is available
Genuity
Free Trial is available
Ratings
Meets Requirements
8.8
881
8.8
74
Ease of Use
9.2
971
9.3
74
Ease of Setup
9.2
823
9.3
70
Ease of Admin
9.0
595
9.3
65
Quality of Support
9.0
837
9.8
71
Has the product been a good partner in doing business?
9.2
587
9.6
65
Product Direction (% positive)
9.4
866
10.0
70
Features by Category
Ticket and Case Management
8.6
302
Not enough data
8.6
301
Not enough data
8.5
300
Not enough data
8.3
291
Not enough data
8.2
284
Not enough data
8.3
290
Not enough data
8.2
291
Not enough data
8.1
285
Not enough data
Generative AI
7.2
235
Not enough data
7.3
236
Not enough data
Agentic AI - Help Desk
8.2
30
Not enough data
8.4
30
Not enough data
8.5
30
Not enough data
Communication Channels
8.2
287
Not enough data
8.7
286
Not enough data
8.1
281
Not enough data
6.4
268
Not enough data
6.2
265
Not enough data
Platform
7.2
295
Not enough data
7.8
305
Not enough data
8.4
303
Not enough data
8.0
306
Not enough data
8.2
310
Not enough data
8.5
305
Not enough data
Contract Management Platform Features
Not enough data
8.6
28
|
Verified
Not enough data
8.0
15
Not enough data
Feature Not Available
Not enough data
9.0
27
|
Verified
Not enough data
8.2
15
Not enough data
7.7
17
|
Verified
Not enough data
8.8
29
|
Verified
Not enough data
9.0
29
|
Verified
Not enough data
6.4
17
|
Verified
Not enough data
8.6
30
|
Verified
Generative AI
Not enough data
6.2
11
Not enough data
5.9
11
Agentic AI - Contract Management
Not enough data
Not enough data
Tracking
Not enough data
8.7
24
Not enough data
8.7
21
Not enough data
7.0
14
Management
Not enough data
8.9
24
Not enough data
8.7
18
Not enough data
8.9
24
Insights
Not enough data
7.1
18
Not enough data
8.4
23
Not enough data
Feature Not Available
Not enough data
8.0
25
Agentic AI - SaaS Spend Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.1
156
Not enough data
8.3
159
Not enough data
8.7
162
Not enough data
Service Desk
8.6
158
Not enough data
8.3
156
Not enough data
8.4
155
Not enough data
Management
8.6
154
Not enough data
8.8
153
Not enough data
8.7
151
Not enough data
8.4
151
Not enough data
8.1
146
Not enough data
Functionality
8.4
156
Not enough data
8.5
151
Not enough data
8.9
155
Not enough data
8.7
153
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
7.3
21
Not enough data
6.7
21
Not enough data
7.0
21
Not enough data
6.8
21
Not enough data
7.2
21
Not enough data
7.0
21
Not enough data
7.3
20
Not enough data
Spend Management
Not enough data
8.7
13
Not enough data
8.5
12
Resource Management
Not enough data
8.8
12
Not enough data
Feature Not Available
Not enough data
8.3
11
Operations
Not enough data
8.0
10
Not enough data
8.3
10
Not enough data
7.6
7
Not enough data
8.1
7
Inventory Management - Remote Monitoring & Management (RMM)
8.9
611
|
Verified
Not enough data
8.0
85
Not enough data
7.9
70
Not enough data
Monitoring and Management
9.1
626
|
Verified
Not enough data
8.3
545
|
Verified
Not enough data
8.3
546
|
Verified
Not enough data
8.7
606
|
Verified
Not enough data
8.2
76
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
8.7
95
Not enough data
Service Management
9.1
607
|
Verified
Not enough data
8.7
85
Not enough data
8.7
113
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
7.9
89
Not enough data
7.5
76
Not enough data
7.8
79
Not enough data
7.6
76
Not enough data
7.7
76
Not enough data
7.6
80
Not enough data
7.4
76
Not enough data
Scope
6.8
30
Not enough data
7.9
33
Not enough data
Security
7.9
32
Not enough data
7.2
30
Not enough data
5.7
27
Not enough data
Management
8.0
28
Not enough data
7.7
27
Not enough data
7.5
26
Not enough data
7.8
28
Not enough data
6.1
25
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
7.8
10
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
8.0
10
Not enough data
7.7
10
Not enough data
7.8
10
Not enough data
8.0
10
Not enough data
Functionality
8.9
283
Not enough data
8.9
289
Not enough data
8.2
273
Not enough data
8.6
263
Not enough data
Monitoring - Network Monitoring
8.2
35
Not enough data
8.6
37
Not enough data
8.8
34
Not enough data
Management
8.4
260
Not enough data
8.4
261
Not enough data
7.9
249
Not enough data
Analytics - Network Monitoring
8.1
34
Not enough data
7.9
34
Not enough data
Security - Network Monitoring
8.5
35
Not enough data
7.8
36
Not enough data
8.2
34
Not enough data
Network Performance - Network Monitoring
8.2
34
Not enough data
8.1
34
Not enough data
AI Automation - Network Monitoring
7.7
33
Not enough data
7.5
33
Not enough data
7.4
33
Not enough data
Agentic AI - Network Monitoring
7.5
28
Not enough data
7.6
28
Not enough data
7.6
28
Not enough data
7.3
28
Not enough data
7.4
28
Not enough data
7.4
28
Not enough data
7.6
28
Not enough data
Functionality
8.8
7
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
Issue Resolution
7.0
5
Not enough data
8.3
7
Not enough data
6.9
6
Not enough data
Management
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
8.8
225
8.8
43
8.7
217
8.6
38
7.8
209
8.7
39
7.1
205
8.2
35
7.9
214
8.5
39
Generative AI
7.2
194
6.2
15
7.1
191
6.3
15
Agentic AI - IT Asset Management
8.1
30
Not enough data
7.8
30
Not enough data
8.0
30
Not enough data
7.6
30
Not enough data
7.8
29
Not enough data
7.9
30
Not enough data
7.7
30
Not enough data
Management
8.8
218
8.9
44
8.1
208
Feature Not Available
7.6
206
Feature Not Available
8.0
213
8.2
32
Responses
9.8
8
Not enough data
9.0
8
Not enough data
9.1
9
Not enough data
Automation - AI Agents
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.6
8
Not enough data
9.6
8
Not enough data
9.3
7
Not enough data
Autonomy - AI Agents
9.2
8
Not enough data
9.6
8
Not enough data
9.6
8
Not enough data
9.8
8
Not enough data
Generative AI
9.6
9
Not enough data
9.6
8
Not enough data
Administration
8.7
439
Not enough data
8.4
436
Not enough data
7.3
381
Not enough data
9.0
440
Not enough data
8.2
420
Not enough data
8.2
439
Not enough data
Maintenance
8.9
439
Not enough data
7.8
389
Not enough data
Communication
Feature Not Available
Not enough data
6.0
362
Not enough data
6.1
355
Not enough data
6.9
366
Not enough data
Security
7.8
378
Not enough data
8.0
386
Not enough data
Device Support
7.4
389
Not enough data
8.2
394
Not enough data
8.2
391
Not enough data
Performance
8.2
424
Not enough data
Generative AI
7.2
280
Not enough data
Automation - AI IT Agents
8.0
11
Not enough data
7.9
11
Not enough data
Autonomy - AI IT Agents
7.7
11
Not enough data
7.6
11
Not enough data
7.9
11
Not enough data
8.3
11
Not enough data
IT Ticket Management - AI IT Agents
7.9
11
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.1
12
Not enough data
7.3
11
Not enough data
IT Support Automation - AI IT Agents
7.9
11
Not enough data
8.2
14
Not enough data
7.8
12
Not enough data
7.9
11
Not enough data
7.9
11
Not enough data
Agentic AI - Vendor Management
Not enough data
Not enough data
Revenue Recognition
Not enough data
8.5
24
Not enough data
Feature Not Available
Not enough data
8.0
16
Generative AI - Autonomous Endpoint Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Monitoring and Management - Autonomous Endpoint Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Incident Management
8.4
210
Not enough data
8.5
213
Not enough data
8.8
206
Not enough data
8.2
211
Not enough data
8.1
203
Not enough data
Reporting
8.6
212
Not enough data
8.4
208
Not enough data
7.8
201
Not enough data
Access & Usability
7.4
208
Not enough data
8.5
204
Not enough data
8.0
201
Not enough data
8.3
197
Not enough data
Agentic AI - Service Desk
8.4
25
Not enough data
8.0
25
Not enough data
8.0
24
Not enough data
8.1
24
Not enough data
8.1
25
Not enough data
7.6
25
Not enough data
8.0
25
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.2
76
6.0
23
Platform
7.9
77
7.5
25
8.8
80
7.0
22
8.1
76
7.0
22
8.3
81
8.9
34
8.5
80
8.8
28
Security
8.3
80
6.0
24
9.0
82
Feature Not Available
7.4
78
Feature Not Available
8.2
79
7.9
29
8.1
76
7.8
26
Agentic AI - Enterprise IT Management
8.5
11
Not enough data
8.6
11
Not enough data
8.5
11
Not enough data
8.6
11
Not enough data
8.3
11
Not enough data
8.9
11
Not enough data
8.6
11
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Atera and Genuity are categorized as IT Asset Management and Enterprise IT Management
Unique Categories
Atera is categorized as AI IT Agents, AI Agents For Business Operations, AIOps Platforms, Unified Endpoint Management (UEM), Remote Monitoring & Management (RMM), IT Service Management (ITSM) Tools, Patch Management, Remote Support, Endpoint Management, Network Monitoring, Service Desk, Help Desk, and Autonomous Endpoint Management (AEM)
Genuity is categorized as SaaS Spend Management, Vendor Management, Contract Management, and Telecom Expense Management (TEM) Solutions
Reviews
Reviewers' Company Size
Atera
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Genuity
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
30.0%
Computer & Network Security
12.3%
Manufacturing
3.4%
Consumer Services
3.3%
Telecommunications
3.1%
Other
47.9%
Information Technology and Services
13.4%
Computer Software
8.5%
Marketing and Advertising
7.3%
Financial Services
4.9%
Primary/Secondary Education
4.9%
Other
61.0%
Alternatives
Discussions
Is atera safe?
2 Comments
MH
YesRead more
What is Atera used for?
1 Comment
MC
Remote device management for computers. Monitor, maintain, update servers and endpoints like PC or Mac laptops for a single company, or use it to set up your...Read more
Genuity has no discussions with answers
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