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Atera
Atera
(995)
4.6 out of 5
Atera
By Atera
Optimized for quick response
Genuity
Genuity
(80)
4.7 out of 5
Genuity
By Genuity
At a Glance
Atera
Atera
Star Rating
(995)4.6 out of 5
Market Segments
Small-Business (61.6% of reviews)
Information
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 8 pricing plans
Genuity
Genuity
Star Rating
(80)4.7 out of 5
Market Segments
Mid-Market (71.3% of reviews)
Information
Pros & Cons
Entry-Level Pricing
$29.99
Learn more about Genuity
AI Generated Summary
AI-generated. Powered by real user reviews.
  • G2 reviewers report that Atera excels in providing comprehensive visibility into device health, with features like automated monitoring thresholds that help users proactively address potential outages. This level of detail is particularly beneficial for teams managing multiple endpoints.
  • Users say that Genuity stands out for its simplicity and ease of use, making it an attractive option for smaller teams looking to get started quickly. Reviewers appreciate the intuitive interface, which allows for minimal onboarding time, although they note that it may lack some advanced features.
  • According to verified reviews, Atera's automated patch deployment and real-time device monitoring instill confidence in users, ensuring that their endpoints remain up to date. This proactive approach is a significant advantage for IT teams focused on maintaining security and performance.
  • Reviewers mention that while Genuity may not have every feature available, its customer support is exceptional. Users highlight the immediate response times to requests for changes, which fosters a strong partnership and enhances the overall user experience.
  • G2 reviewers indicate that Atera has a higher overall satisfaction score compared to Genuity, reflecting its robust feature set and user-friendly design. With a substantial number of recent reviews, Atera's reputation for quality and reliability is well-supported by user feedback.
  • Users report that Genuity's focus on support and responsiveness can sometimes compensate for its limited feature set. This dedication to customer service is a key differentiator, especially for teams that prioritize assistance and quick resolutions over a wide array of functionalities.
Pricing
Entry-Level Pricing
Atera
Free Trial
Free Trial
Browse all 8 pricing plans
Genuity
Genuity Subscription
$29.99
Learn more about Genuity
Free Trial
Atera
Free Trial is available
Genuity
Free Trial is available
Ratings
Meets Requirements
8.8
849
8.8
72
Ease of Use
9.2
899
9.3
72
Ease of Setup
9.1
752
9.3
68
Ease of Admin
9.0
584
9.3
65
Quality of Support
9.0
807
9.8
69
Has the product been a good partner in doing business?
9.2
577
9.6
65
Product Direction (% positive)
9.4
836
10.0
68
Features by Category
Help DeskHide 24 FeaturesShow 24 Features
8.0
331
Not enough data
Ticket and Case Management
8.6
301
Not enough data
8.6
301
Not enough data
8.5
300
Not enough data
8.3
290
Not enough data
8.2
285
Not enough data
8.3
291
Not enough data
8.2
291
Not enough data
8.2
286
Not enough data
Generative AI
7.2
236
Not enough data
7.3
236
Not enough data
Agentic AI - Help Desk
8.3
32
Not enough data
8.5
32
Not enough data
8.6
32
Not enough data
Communication Channels
8.3
286
Not enough data
8.7
286
Not enough data
8.1
281
Not enough data
6.4
268
Not enough data
6.2
266
Not enough data
Platform
7.2
293
Not enough data
7.8
303
Not enough data
8.4
302
Not enough data
8.0
305
Not enough data
8.2
306
Not enough data
8.5
303
Not enough data
Contract ManagementHide 13 FeaturesShow 13 Features
Not enough data
7.9
33
Contract Management Platform Features
Not enough data
8.6
28
|
Verified
Not enough data
8.0
15
Not enough data
Feature Not Available
Not enough data
9.0
27
|
Verified
Not enough data
8.2
15
Not enough data
7.7
17
|
Verified
Not enough data
8.8
29
|
Verified
Not enough data
9.0
29
|
Verified
Not enough data
6.4
17
|
Verified
Not enough data
8.6
30
|
Verified
Generative AI
Not enough data
6.2
11
Not enough data
5.9
11
Agentic AI - Contract Management
Not enough data
Not enough data
SaaS Spend ManagementHide 17 FeaturesShow 17 Features
Not enough data
8.3
26
Tracking
Not enough data
8.7
24
Not enough data
8.7
21
Not enough data
7.0
14
Management
Not enough data
8.9
24
Not enough data
8.7
18
Not enough data
8.9
24
Insights
Not enough data
7.1
18
Not enough data
8.4
23
Not enough data
Feature Not Available
Not enough data
8.0
25
Agentic AI - SaaS Spend Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Service Management (ITSM) ToolsHide 22 FeaturesShow 22 Features
8.0
172
Not enough data
Administration
8.1
156
Not enough data
8.4
158
Not enough data
8.7
161
Not enough data
Service Desk
8.6
158
Not enough data
8.3
156
Not enough data
8.4
155
Not enough data
Management
8.6
153
Not enough data
8.9
152
Not enough data
8.7
150
Not enough data
8.4
149
Not enough data
8.1
145
Not enough data
Functionality
8.4
155
Not enough data
8.5
151
Not enough data
8.9
153
Not enough data
8.7
152
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
7.3
21
Not enough data
6.7
21
Not enough data
7.0
21
Not enough data
6.8
21
Not enough data
7.2
21
Not enough data
7.0
21
Not enough data
7.3
20
Not enough data
Telecom Expense Management (TEM) SolutionsHide 9 FeaturesShow 9 Features
Not enough data
8.3
14
Spend Management
Not enough data
8.7
13
Not enough data
8.5
12
Resource Management
Not enough data
8.8
12
Not enough data
Feature Not Available
Not enough data
8.3
11
Operations
Not enough data
8.0
10
Not enough data
8.3
10
Not enough data
7.6
7
Not enough data
8.1
7
Remote Monitoring & Management (RMM)Hide 19 FeaturesShow 19 Features
8.3
644
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
8.9
591
|
Verified
Not enough data
8.4
77
Not enough data
8.1
72
Not enough data
Monitoring and Management
9.1
592
|
Verified
Not enough data
8.3
544
|
Verified
Not enough data
8.3
542
|
Verified
Not enough data
8.7
584
|
Verified
Not enough data
8.3
76
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
8.7
89
Not enough data
Service Management
9.1
585
|
Verified
Not enough data
8.6
79
Not enough data
8.6
97
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
7.8
83
Not enough data
7.6
78
Not enough data
7.9
78
Not enough data
7.7
78
Not enough data
7.8
77
Not enough data
7.6
79
Not enough data
7.4
78
Not enough data
Unified Endpoint Management (UEM)Hide 17 FeaturesShow 17 Features
7.5
33
Not enough data
Scope
6.8
30
Not enough data
8.0
32
Not enough data
Security
7.9
32
Not enough data
7.2
30
Not enough data
5.7
27
Not enough data
Management
8.0
28
Not enough data
7.7
27
Not enough data
7.5
26
Not enough data
7.8
28
Not enough data
6.1
25
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
7.8
10
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
8.0
10
Not enough data
7.7
10
Not enough data
7.8
10
Not enough data
8.0
10
Not enough data
Network MonitoringHide 27 FeaturesShow 27 Features
8.1
300
Not enough data
Functionality
8.9
281
Not enough data
8.9
286
Not enough data
8.2
273
Not enough data
8.6
263
Not enough data
Monitoring - Network Monitoring
8.3
35
Not enough data
8.7
36
Not enough data
8.8
33
Not enough data
Management
8.4
259
Not enough data
8.4
260
Not enough data
7.9
248
Not enough data
Analytics - Network Monitoring
8.2
34
Not enough data
8.0
34
Not enough data
Security - Network Monitoring
8.4
34
Not enough data
7.8
35
Not enough data
8.3
34
Not enough data
Network Performance - Network Monitoring
8.2
34
Not enough data
8.1
34
Not enough data
AI Automation - Network Monitoring
7.7
33
Not enough data
7.6
33
Not enough data
7.4
33
Not enough data
Agentic AI - Network Monitoring
7.6
28
Not enough data
7.6
28
Not enough data
7.6
28
Not enough data
7.4
28
Not enough data
7.4
28
Not enough data
7.4
28
Not enough data
7.6
28
Not enough data
AIOps PlatformsHide 18 FeaturesShow 18 Features
7.6
11
Not enough data
Functionality
8.8
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Issue Resolution
7.0
5
Not enough data
7.7
5
Not enough data
6.9
6
Not enough data
Management
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Asset ManagementHide 18 FeaturesShow 18 Features
7.9
233
8.0
46
Asset Inventory
8.8
224
8.8
43
8.7
217
8.6
38
7.8
209
8.7
39
7.1
205
8.2
35
7.9
214
8.5
39
Generative AI
7.2
195
6.2
15
7.2
192
6.3
15
Agentic AI - IT Asset Management
8.1
31
Not enough data
7.8
31
Not enough data
8.1
31
Not enough data
7.6
31
Not enough data
7.9
30
Not enough data
8.0
31
Not enough data
7.7
31
Not enough data
Management
8.8
218
8.9
44
8.1
208
Feature Not Available
7.6
206
Feature Not Available
8.0
213
8.2
32
AI Agents For Business OperationsHide 17 FeaturesShow 17 Features
9.5
10
Not enough data
Responses
9.8
9
Not enough data
9.1
9
Not enough data
9.6
9
Not enough data
Automation - AI Agents
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.6
9
Not enough data
9.6
9
Not enough data
9.2
8
Not enough data
Autonomy - AI Agents
9.3
9
Not enough data
9.6
9
Not enough data
9.6
9
Not enough data
9.8
9
Not enough data
Generative AI
9.6
9
Not enough data
9.6
9
Not enough data
Remote SupportHide 18 FeaturesShow 18 Features
7.8
468
Not enough data
Administration
8.7
440
Not enough data
8.4
437
Not enough data
7.3
383
Not enough data
9.0
441
Not enough data
8.2
422
Not enough data
8.2
441
Not enough data
Maintenance
8.9
441
Not enough data
7.8
391
Not enough data
Communication
Feature Not Available
Not enough data
6.1
364
Not enough data
6.1
357
Not enough data
6.9
368
Not enough data
Security
7.8
380
Not enough data
8.0
388
Not enough data
Device Support
7.4
391
Not enough data
8.2
395
Not enough data
8.2
393
Not enough data
Performance
8.3
426
Not enough data
Endpoint ManagementHide 1 FeatureShow 1 Feature
7.2
285
Not enough data
Generative AI
7.2
281
Not enough data
AI IT AgentsHide 16 FeaturesShow 16 Features
7.6
13
Not enough data
Automation - AI IT Agents
8.0
11
Not enough data
7.9
11
Not enough data
Autonomy - AI IT Agents
7.7
11
Not enough data
7.6
11
Not enough data
7.9
11
Not enough data
8.3
11
Not enough data
IT Ticket Management - AI IT Agents
7.9
11
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.1
12
Not enough data
7.3
11
Not enough data
IT Support Automation - AI IT Agents
7.9
11
Not enough data
7.9
12
Not enough data
7.8
12
Not enough data
7.9
11
Not enough data
7.9
11
Not enough data
Vendor ManagementHide 4 FeaturesShow 4 Features
Not enough data
8.3
30
Agentic AI - Vendor Management
Not enough data
Not enough data
Revenue Recognition
Not enough data
8.5
24
Not enough data
Feature Not Available
Not enough data
8.0
16
Autonomous Endpoint Management (AEM)Hide 7 FeaturesShow 7 Features
Not enough data
Not enough data
Generative AI - Autonomous Endpoint Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Monitoring and Management - Autonomous Endpoint Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Service DeskHide 19 FeaturesShow 19 Features
8.2
229
Not enough data
Incident Management
8.4
210
Not enough data
8.5
212
Not enough data
8.8
206
Not enough data
8.2
211
Not enough data
8.1
203
Not enough data
Reporting
8.6
210
Not enough data
8.4
207
Not enough data
7.8
201
Not enough data
Access & Usability
7.4
207
Not enough data
8.5
204
Not enough data
8.0
201
Not enough data
8.3
197
Not enough data
Agentic AI - Service Desk
8.5
26
Not enough data
8.1
26
Not enough data
8.0
25
Not enough data
8.1
25
Not enough data
8.1
26
Not enough data
7.7
26
Not enough data
8.1
26
Not enough data
Endpoint ProtectionHide 11 FeaturesShow 11 Features
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise IT ManagementHide 18 FeaturesShow 18 Features
8.4
84
7.4
37
Analysis
8.2
76
6.0
23
Platform
7.9
77
7.2
23
8.8
79
7.0
22
8.1
76
7.0
22
8.3
81
8.9
33
8.5
80
8.8
28
Security
8.3
80
6.0
24
9.0
81
Feature Not Available
7.4
78
Feature Not Available
8.2
79
7.9
29
8.1
76
7.7
25
Agentic AI - Enterprise IT Management
8.5
11
Not enough data
8.6
11
Not enough data
8.5
11
Not enough data
8.6
11
Not enough data
8.3
11
Not enough data
8.9
11
Not enough data
8.6
11
Not enough data
AI AgentsHide 7 FeaturesShow 7 Features
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Atera
Atera
Genuity
Genuity
Atera and Genuity are categorized as IT Asset Management and Enterprise IT Management
Unique Categories
Atera
Genuity
Reviews
Reviewers' Company Size
Atera
Atera
Small-Business(50 or fewer emp.)
61.6%
Mid-Market(51-1000 emp.)
34.3%
Enterprise(> 1000 emp.)
4.0%
Genuity
Genuity
Small-Business(50 or fewer emp.)
21.3%
Mid-Market(51-1000 emp.)
71.3%
Enterprise(> 1000 emp.)
7.5%
Reviewers' Industry
Atera
Atera
Information Technology and Services
30.7%
Computer & Network Security
12.9%
Hospital & Health Care
3.2%
Telecommunications
3.1%
Manufacturing
3.0%
Other
47.1%
Genuity
Genuity
Information Technology and Services
12.5%
Computer Software
8.8%
Marketing and Advertising
7.5%
Non-Profit Organization Management
5.0%
Financial Services
5.0%
Other
61.3%
Alternatives
Atera
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Genuity
Genuity Alternatives
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Discussions
Atera
Atera Discussions
Is atera safe?
2 Comments
MH
YesRead more
How does your pricing compare to the traditional RMM vendors?
1 Comment
Official Response from Atera
At Atera, you only get billed a fixed monthly fee for the number of technicians that actually use our software. So you don’t pay more when you grow or add...Read more
Can I generate automatically a Service Ticket from an Agent Alert?
1 Comment
Official Response from Atera
It is possible to automatically generate a ticket from an alert. We do not recommend it because it can create a lot of noise in the ticket dashboard. The...Read more
See all discussions
Genuity
Genuity Discussions
Monty the Mongoose crying
Genuity has no discussions with answers
See all discussions
Ask Atera a QuestionContact Atera
Ask Genuity a QuestionContact Genuity

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Add Product
Atera
Atera
Optimized for quick response
Genuity
Genuity