# Top 10 Genuity Alternatives & Competitors **Average Rating:** 4.7/5 **Total Number of Reviews:** 83 Explore the best alternatives to Genuity for users who need new software features or want to try different solutions. Enterprise IT Management Software is a widely used technology, and many people are seeking popular, productive software solutions with contract database, endpoint protection, and service management. Other important factors to consider when researching alternatives to Genuity include price and user interface. The best overall Genuity alternative is Freshservice. Other similar apps like Genuity are SolarWinds Service Desk, NinjaOne, Atera, and Vanta. Genuity alternatives can be found in [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management) but may also be in [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools) or [Service Desk Software](https://www.g2.com/categories/service-desk). ## Best Paid & Free Alternatives to Genuity - [Freshservice](https://www.g2.com/products/freshservice/reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - [Atera](https://www.g2.com/products/atera/reviews) - [Vanta](https://www.g2.com/products/vanta/reviews) - [BetterCloud](https://www.g2.com/products/bettercloud/reviews) - [SAP Fieldglass](https://www.g2.com/products/sap-sap-fieldglass/reviews) - [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) - [Drata](https://www.g2.com/products/drata/reviews) - [IT Glue](https://www.g2.com/products/it-glue/reviews) ## Top 10 Alternatives to Genuity Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how Genuity stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Primary/Secondary Education, and Education Management, and find the best product for your business. ### 1. [Freshservice](https://www.g2.com/products/freshservice/reviews) By Freshworks **Average Rating:** 4.6/5 **Total Reviews:** 1,351 Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery. Reviewers say compared to Genuity, Freshservice is: - Slower to reach roi - More expensive - Better at meeting requirements Categories in common with Genuity: [IT Asset Management](https://www.g2.com/categories/it-asset-management), [Enterprise IT Management](https://www.g2.com/categories/enterprise-it-management) **Compare:** [Genuity vs Freshservice](https://www.g2.com/compare/freshservice-vs-genuity) **Compare Freshservice with other alternatives:** - [Freshservice vs SolarWinds Service Desk](https://www.g2.com/compare/freshservice-vs-solarwinds-service-desk) - [Freshservice vs NinjaOne](https://www.g2.com/compare/freshservice-vs-ninjaone) - [Freshservice vs Atera](https://www.g2.com/compare/atera-vs-freshservice) - [Freshservice vs Vanta](https://www.g2.com/compare/freshservice-vs-vanta) - [Freshservice vs BetterCloud](https://www.g2.com/compare/bettercloud-vs-freshservice) - [Freshservice vs SAP Fieldglass](https://www.g2.com/compare/freshservice-vs-sap-sap-fieldglass) - [Freshservice vs ManageEngine Endpoint Central](https://www.g2.com/compare/freshservice-vs-manageengine-endpoint-central) - [Freshservice vs Drata](https://www.g2.com/compare/drata-vs-freshservice) - [Freshservice vs IT Glue](https://www.g2.com/compare/freshservice-vs-it-glue) ### 2. [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) By SolarWinds Worldwide LLC **Average Rating:** 4.3/5 **Total Reviews:** 786 SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways. Reviewers say compared to Genuity, SolarWinds Service Desk is: - Slower to reach roi - More expensive Categories in common with Genuity: [IT Asset Management](https://www.g2.com/categories/it-asset-management) **Compare:** [Genuity vs SolarWinds Service Desk](https://www.g2.com/compare/genuity-vs-solarwinds-service-desk) **Compare SolarWinds Service Desk with other alternatives:** - [SolarWinds Service Desk vs Freshservice](https://www.g2.com/compare/freshservice-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs NinjaOne](https://www.g2.com/compare/ninjaone-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs Atera](https://www.g2.com/compare/atera-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs Vanta](https://www.g2.com/compare/solarwinds-service-desk-vs-vanta) - [SolarWinds Service Desk vs BetterCloud](https://www.g2.com/compare/bettercloud-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs SAP Fieldglass](https://www.g2.com/compare/sap-sap-fieldglass-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs ManageEngine Endpoint Central](https://www.g2.com/compare/manageengine-endpoint-central-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs Drata](https://www.g2.com/compare/drata-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs IT Glue](https://www.g2.com/compare/it-glue-vs-solarwinds-service-desk) ### 3. [NinjaOne](https://www.g2.com/products/ninjaone/reviews) By NinjaOne **Average Rating:** 4.7/5 **Total Reviews:** 5,027 NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. Intelligent automation and human-centered AI gives employees a great technology experience. Reviewers say compared to Genuity, NinjaOne is: - More expensive - Better at meeting requirements Categories in common with Genuity: [IT Asset Management](https://www.g2.com/categories/it-asset-management), [Enterprise IT Management](https://www.g2.com/categories/enterprise-it-management) **Compare:** [Genuity vs NinjaOne](https://www.g2.com/compare/genuity-vs-ninjaone) **Compare NinjaOne with other alternatives:** - [NinjaOne vs Freshservice](https://www.g2.com/compare/freshservice-vs-ninjaone) - [NinjaOne vs SolarWinds Service Desk](https://www.g2.com/compare/ninjaone-vs-solarwinds-service-desk) - [NinjaOne vs Atera](https://www.g2.com/compare/atera-vs-ninjaone) - [NinjaOne vs Vanta](https://www.g2.com/compare/ninjaone-vs-vanta) - [NinjaOne vs BetterCloud](https://www.g2.com/compare/bettercloud-vs-ninjaone) - [NinjaOne vs SAP Fieldglass](https://www.g2.com/compare/ninjaone-vs-sap-sap-fieldglass) - [NinjaOne vs ManageEngine Endpoint Central](https://www.g2.com/compare/manageengine-endpoint-central-vs-ninjaone) - [NinjaOne vs Drata](https://www.g2.com/compare/drata-vs-ninjaone) - [NinjaOne vs IT Glue](https://www.g2.com/compare/it-glue-vs-ninjaone) ### 4. [Atera](https://www.g2.com/products/atera/reviews) By Atera **Average Rating:** 4.6/5 **Total Reviews:** 1,247 Atera offers an all-in-one IT management platform that combines Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automation tools, providing efficient infrastructure management, enhanced service quality, and comprehensive features like patch management and AI-driven analytics, all under a transparent per-technician pricing model. Reviewers say compared to Genuity, Atera is: - More expensive Categories in common with Genuity: [IT Asset Management](https://www.g2.com/categories/it-asset-management), [Enterprise IT Management](https://www.g2.com/categories/enterprise-it-management) **Compare:** [Genuity vs Atera](https://www.g2.com/compare/atera-vs-genuity) **Compare Atera with other alternatives:** - [Atera vs Freshservice](https://www.g2.com/compare/atera-vs-freshservice) - [Atera vs SolarWinds Service Desk](https://www.g2.com/compare/atera-vs-solarwinds-service-desk) - [Atera vs NinjaOne](https://www.g2.com/compare/atera-vs-ninjaone) - [Atera vs Vanta](https://www.g2.com/compare/atera-vs-vanta) - [Atera vs BetterCloud](https://www.g2.com/compare/atera-vs-bettercloud) - [Atera vs SAP Fieldglass](https://www.g2.com/compare/atera-vs-sap-sap-fieldglass) - [Atera vs ManageEngine Endpoint Central](https://www.g2.com/compare/atera-vs-manageengine-endpoint-central) - [Atera vs Drata](https://www.g2.com/compare/atera-vs-drata) - [Atera vs IT Glue](https://www.g2.com/compare/atera-vs-it-glue) ### 5. [Vanta](https://www.g2.com/products/vanta/reviews) By Vanta **Average Rating:** 4.6/5 **Total Reviews:** 2,707 It was clear that security and privacy had become mainstream issues, and that we all increasingly relied on cloud services to store everything from our personal photos to our communications at work. Vanta’s mission is to be the layer of trust on top of these services, and to secure the internet, increase trust in software companies, and keep consumer data safe. Today, we're a growing team in San Francisco passionate about making the internet more secure and elevating the standards for technology companies. Reviewers say compared to Genuity, Vanta is: - Slower to reach roi - More expensive - Better at meeting requirements Categories in common with Genuity: [Vendor Management](https://www.g2.com/categories/vendor-management) **Compare:** [Genuity vs Vanta](https://www.g2.com/compare/genuity-vs-vanta) **Compare Vanta with other alternatives:** - [Vanta vs Freshservice](https://www.g2.com/compare/freshservice-vs-vanta) - [Vanta vs SolarWinds Service Desk](https://www.g2.com/compare/solarwinds-service-desk-vs-vanta) - [Vanta vs NinjaOne](https://www.g2.com/compare/ninjaone-vs-vanta) - [Vanta vs Atera](https://www.g2.com/compare/atera-vs-vanta) - [Vanta vs BetterCloud](https://www.g2.com/compare/bettercloud-vs-vanta) - [Vanta vs SAP Fieldglass](https://www.g2.com/compare/sap-sap-fieldglass-vs-vanta) - [Vanta vs ManageEngine Endpoint Central](https://www.g2.com/compare/manageengine-endpoint-central-vs-vanta) - [Vanta vs Drata](https://www.g2.com/compare/drata-vs-vanta) - [Vanta vs IT Glue](https://www.g2.com/compare/it-glue-vs-vanta) ### 6. [BetterCloud](https://www.g2.com/products/bettercloud/reviews) By CORESTACK **Average Rating:** 4.4/5 **Total Reviews:** 486 BetterCloud provides critical insights, automated management, and intelligent data security for cloud office platforms. Reviewers say compared to Genuity, BetterCloud is: - Slower to reach roi - More expensive Categories in common with Genuity: [SaaS Spend Management](https://www.g2.com/categories/saas-spend-management) **Compare:** [Genuity vs BetterCloud](https://www.g2.com/compare/bettercloud-vs-genuity) **Compare BetterCloud with other alternatives:** - [BetterCloud vs Freshservice](https://www.g2.com/compare/bettercloud-vs-freshservice) - [BetterCloud vs SolarWinds Service Desk](https://www.g2.com/compare/bettercloud-vs-solarwinds-service-desk) - [BetterCloud vs NinjaOne](https://www.g2.com/compare/bettercloud-vs-ninjaone) - [BetterCloud vs Atera](https://www.g2.com/compare/atera-vs-bettercloud) - [BetterCloud vs Vanta](https://www.g2.com/compare/bettercloud-vs-vanta) - [BetterCloud vs SAP Fieldglass](https://www.g2.com/compare/bettercloud-vs-sap-sap-fieldglass) - [BetterCloud vs ManageEngine Endpoint Central](https://www.g2.com/compare/bettercloud-vs-manageengine-endpoint-central) - [BetterCloud vs Drata](https://www.g2.com/compare/bettercloud-vs-drata) - [BetterCloud vs IT Glue](https://www.g2.com/compare/bettercloud-vs-it-glue) ### 7. [SAP Fieldglass](https://www.g2.com/products/sap-sap-fieldglass/reviews) By SAP **Average Rating:** 4.5/5 **Total Reviews:** 484 SAP Fieldglass is a provider for services procurement and external workforce management. Reviewers say compared to Genuity, SAP Fieldglass is: - Slower to reach roi - More expensive - Better at meeting requirements Categories in common with Genuity: [Vendor Management](https://www.g2.com/categories/vendor-management) **Compare:** [Genuity vs SAP Fieldglass](https://www.g2.com/compare/genuity-vs-sap-sap-fieldglass) **Compare SAP Fieldglass with other alternatives:** - [SAP Fieldglass vs Freshservice](https://www.g2.com/compare/freshservice-vs-sap-sap-fieldglass) - [SAP Fieldglass vs SolarWinds Service Desk](https://www.g2.com/compare/sap-sap-fieldglass-vs-solarwinds-service-desk) - [SAP Fieldglass vs NinjaOne](https://www.g2.com/compare/ninjaone-vs-sap-sap-fieldglass) - [SAP Fieldglass vs Atera](https://www.g2.com/compare/atera-vs-sap-sap-fieldglass) - [SAP Fieldglass vs Vanta](https://www.g2.com/compare/sap-sap-fieldglass-vs-vanta) - [SAP Fieldglass vs BetterCloud](https://www.g2.com/compare/bettercloud-vs-sap-sap-fieldglass) - [SAP Fieldglass vs ManageEngine Endpoint Central](https://www.g2.com/compare/manageengine-endpoint-central-vs-sap-sap-fieldglass) - [SAP Fieldglass vs Drata](https://www.g2.com/compare/drata-vs-sap-sap-fieldglass) - [SAP Fieldglass vs IT Glue](https://www.g2.com/compare/it-glue-vs-sap-sap-fieldglass) ### 8. [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) By Zoho **Average Rating:** 4.5/5 **Total Reviews:** 1,131 Endpoint Central is an integrated desktop and mobile device management software that helps in managing servers, laptops, desktops, smartphones, and tablets from a central location. Reviewers say compared to Genuity, ManageEngine Endpoint Central is: - Slower to reach roi - More expensive - Better at meeting requirements Categories in common with Genuity: [Enterprise IT Management](https://www.g2.com/categories/enterprise-it-management) **Compare:** [Genuity vs ManageEngine Endpoint Central](https://www.g2.com/compare/genuity-vs-manageengine-endpoint-central) **Compare ManageEngine Endpoint Central with other alternatives:** - [ManageEngine Endpoint Central vs Freshservice](https://www.g2.com/compare/freshservice-vs-manageengine-endpoint-central) - [ManageEngine Endpoint Central vs SolarWinds Service Desk](https://www.g2.com/compare/manageengine-endpoint-central-vs-solarwinds-service-desk) - [ManageEngine Endpoint Central vs NinjaOne](https://www.g2.com/compare/manageengine-endpoint-central-vs-ninjaone) - [ManageEngine Endpoint Central vs Atera](https://www.g2.com/compare/atera-vs-manageengine-endpoint-central) - [ManageEngine Endpoint Central vs Vanta](https://www.g2.com/compare/manageengine-endpoint-central-vs-vanta) - [ManageEngine Endpoint Central vs BetterCloud](https://www.g2.com/compare/bettercloud-vs-manageengine-endpoint-central) - [ManageEngine Endpoint Central vs SAP Fieldglass](https://www.g2.com/compare/manageengine-endpoint-central-vs-sap-sap-fieldglass) - [ManageEngine Endpoint Central vs Drata](https://www.g2.com/compare/drata-vs-manageengine-endpoint-central) - [ManageEngine Endpoint Central vs IT Glue](https://www.g2.com/compare/it-glue-vs-manageengine-endpoint-central) ### 9. [Drata](https://www.g2.com/products/drata/reviews) By Drata **Average Rating:** 4.7/5 **Total Reviews:** 1,337 Drata is the world's most advanced security and compliance automation platform with the mission to help businesses earn and keep the trust of their users, customers, partners, and prospects. With Drata, thousands of companies streamline risk management and over 12 compliance frameworks—such as SOC 2, ISO 27001, GDPR, CCPA, PCI DSS and more—through automation, resulting in a strong security posture, lower costs, and less time spent preparing for audits. Reviewers say compared to Genuity, Drata is: - Slower to reach roi - More expensive - Better at meeting requirements Categories in common with Genuity: [Vendor Management](https://www.g2.com/categories/vendor-management) **Compare:** [Genuity vs Drata](https://www.g2.com/compare/drata-vs-genuity) **Compare Drata with other alternatives:** - [Drata vs Freshservice](https://www.g2.com/compare/drata-vs-freshservice) - [Drata vs SolarWinds Service Desk](https://www.g2.com/compare/drata-vs-solarwinds-service-desk) - [Drata vs NinjaOne](https://www.g2.com/compare/drata-vs-ninjaone) - [Drata vs Atera](https://www.g2.com/compare/atera-vs-drata) - [Drata vs Vanta](https://www.g2.com/compare/drata-vs-vanta) - [Drata vs BetterCloud](https://www.g2.com/compare/bettercloud-vs-drata) - [Drata vs SAP Fieldglass](https://www.g2.com/compare/drata-vs-sap-sap-fieldglass) - [Drata vs ManageEngine Endpoint Central](https://www.g2.com/compare/drata-vs-manageengine-endpoint-central) - [Drata vs IT Glue](https://www.g2.com/compare/drata-vs-it-glue) ### 10. [IT Glue](https://www.g2.com/products/it-glue/reviews) By Kaseya **Average Rating:** 4.6/5 **Total Reviews:** 716 IT Glue™ is an IT documentation platform packed with features designed to help you maximize the efficiency, transparency and consistency of your team. Reviewers say compared to Genuity, IT Glue is: - Slower to reach roi - More expensive - Better at meeting requirements Categories in common with Genuity: [IT Asset Management](https://www.g2.com/categories/it-asset-management) **Compare:** [Genuity vs IT Glue](https://www.g2.com/compare/genuity-vs-it-glue) **Compare IT Glue with other alternatives:** - [IT Glue vs Freshservice](https://www.g2.com/compare/freshservice-vs-it-glue) - [IT Glue vs SolarWinds Service Desk](https://www.g2.com/compare/it-glue-vs-solarwinds-service-desk) - [IT Glue vs NinjaOne](https://www.g2.com/compare/it-glue-vs-ninjaone) - [IT Glue vs Atera](https://www.g2.com/compare/atera-vs-it-glue) - [IT Glue vs Vanta](https://www.g2.com/compare/it-glue-vs-vanta) - [IT Glue vs BetterCloud](https://www.g2.com/compare/bettercloud-vs-it-glue) - [IT Glue vs SAP Fieldglass](https://www.g2.com/compare/it-glue-vs-sap-sap-fieldglass) - [IT Glue vs ManageEngine Endpoint Central](https://www.g2.com/compare/it-glue-vs-manageengine-endpoint-central) - [IT Glue vs Drata](https://www.g2.com/compare/drata-vs-it-glue) --- ## Genuity Alternatives FAQs ### How does Genuity compare to Freshservice? According to G2 data, [Genuity](https://www.g2.com/products/genuity/reviews) holds a slightly higher average rating of 4.7/5 across 83 reviews compared to [Freshservice](https://www.g2.com/products/freshservice/reviews)'s 4.6/5 from 1,336 reviews. Genuity scores higher in customer support (9.8 vs 9.0) and ease of doing business (9.6 vs 9.1), while Freshservice leads marginally in meeting requirements (8.9 vs 8.8) and usability (9.2 vs 9.3 for Genuity). Genuity also outperforms Freshservice in ease of setup (9.3 vs 8.8) and ease of administration (9.3 vs 9.0) by 0.5 points or more. Feature-wise, Freshservice offers Disaster Recovery and Patch Management, which are not present in Genuity. User sentiment highlights Freshservice's strengths in ease of use (229 mentions), automation (101 mentions), and ticket management (92 mentions), while Genuity is praised for customer support and pricing. Freshservice users report limitations in customization, reporting, and occasional complexity, whereas Genuity users note pricing concerns but commend its simplicity and responsive support. Overall, [Genuity](https://www.g2.com/products/genuity/reviews) is favored for superior customer support, ease of setup, and administration, making it attractive for organizations valuing responsive service and simplicity. [Freshservice](https://www.g2.com/products/freshservice/reviews) excels in broader feature sets including disaster recovery and patch management, with strong automation and usability, suitable for organizations needing comprehensive ITSM capabilities with advanced automation. ### What are the best alternatives to Genuity? The best alternatives to Genuity are [Freshservice](https://www.g2.com/products/freshservice/reviews) (4.6/5 with 1336 reviews), [NinjaOne](https://www.g2.com/products/ninjaone/reviews) (4.7/5 with 4313 reviews), [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) (4.3/5 with 778 reviews), and [Atera](https://www.g2.com/products/atera/reviews) (4.6/5 with 1176 reviews). These alternatives provide broader IT management capabilities and have larger user bases with extensive positive feedback. ### What features do alternatives offer that Genuity does not? Genuity lacks native disaster recovery, patch management, asset policy management, and risk management features that competitors like Freshservice, NinjaOne, and SolarWinds Service Desk offer. ### Which Enterprise IT Management tools do reviewers recommend instead of Genuity? Reviewers consistently recommend [Freshservice](https://www.g2.com/products/freshservice/reviews) for its intuitive UI, powerful automation, and comprehensive ITSM features, supported by 1336 reviews praising ease of use and integrations. [NinjaOne](https://www.g2.com/products/ninjaone/reviews) is favored for its unified endpoint management, reliable remote access, and automation, with 4313 reviews highlighting its efficiency and customer support. [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) is recommended for its integrated ticketing and asset management, user-friendly interface, and automation capabilities. [Atera](https://www.g2.com/products/atera/reviews) is noted for combining RMM, helpdesk, and automation in one platform with a per-technician pricing model, praised for ease of use and AI-driven features. These tools are preferred over Genuity for their richer feature sets and scalability in enterprise IT management. ### Why do users choose Freshservice over Genuity? Users choose [Freshservice](https://www.g2.com/products/freshservice/reviews) over [Genuity](https://www.g2.com/products/genuity/reviews) primarily for its extensive feature set, including Disaster Recovery and Patch Management, which Genuity does not offer. Freshservice's automation capabilities are highly valued, with 101 mentions highlighting its efficiency in reducing manual tasks. Its intuitive user interface and integrated asset management provide a seamless experience, supported by 229 mentions of ease of use and 57 mentions of asset management. Freshservice also supports a wide range of integrations and customization options, enabling organizations to tailor workflows and service catalogs to their specific needs. The platform's scalability and modular design make it suitable for diverse departments beyond IT, enhancing cross-functional collaboration. Additionally, Freshservice's AI-powered features and frequent updates contribute to ongoing improvements in service delivery. Despite some reported challenges with customization complexity and reporting limitations, Freshservice's robust automation, comprehensive ITSM functionalities, and modern user experience drive user preference, especially for organizations seeking a versatile, all-in-one IT service management solution with strong workflow automation and asset tracking capabilities. ## Explore Articles - [Best-reviewed managed detection and response software](https://www.g2.com/discussions/best-reviewed-managed-detection-and-response-software) - [What is the best software for handling sales rep commissions](https://www.g2.com/discussions/what-is-the-best-software-for-handling-sales-rep-commissions) - [What is the top-rated property management solution for enterprises?](https://www.g2.com/discussions/what-is-the-top-rated-property-management-solution-for-enterprises) - [Best Restaurant POS Systems](https://www.g2.com/discussions/best-restaurant-pos-systems-in-2025) - [What event registration platform makes sense for a small nonprofit or association that needs to sell tickets and manage attendees without a big software budget?](https://www.g2.com/discussions/what-event-registration-platform-makes-sense-for-a-small-nonprofit-or-association-that-needs-to-sell-tickets-and-manage-attendees-without-a-big-software-budget) - [Which is the best API management platform for enterprises?](https://www.g2.com/discussions/which-is-the-best-api-management-platform-for-enterprises) ## Spotlight Categories - [Analytics Platforms](https://www.g2.com/categories/analytics-platforms) - [AI Writing Assistants](https://www.g2.com/categories/ai-writing-assistant) - [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management)