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Compare Aloware and Genesys Cloud CX 
Featured Products
At a Glance
Market Segments
Small-Business (51.4% of reviews)
Mid-Market (46.3% of reviews)
Entry-Level Pricing
Starting at $199.00 1 Plan Per Month
No pricing available
Aloware
Star Rating
(822)4.1 out of 5
Market Segments
Small-Business (51.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $199.00 1 Plan Per Month
Browse all 4 pricing plansGenesys Cloud CX
Star Rating
(1,522)4.4 out of 5
Market Segments
Mid-Market (46.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Genesys Cloud CXSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Genesys Cloud CX excels in providing a comprehensive platform that integrates multiple communication channels, including voice, chat, email, and messaging. Users appreciate how this integration simplifies workflows for agents, making it easier to manage customer interactions in one place.
- Users say that Aloware offers robust features tailored for sales teams, such as the Power Dialer and SMS sequences. Reviewers highlight the ease of incorporating these tools into their daily workflows, which enhances their ability to connect with customers quickly and efficiently.
- According to verified reviews, Genesys Cloud CX has a significantly higher overall satisfaction score compared to Aloware, indicating that users generally find it to be a more reliable and effective solution for contact center needs.
- Reviewers mention that while Aloware provides a user-friendly experience, it may not match the depth of analytics and reporting capabilities found in Genesys Cloud CX. Users of Genesys appreciate the customizable dashboards that help them track performance metrics effectively.
- G2 reviewers highlight that Genesys Cloud CX has a strong market presence with a larger number of reviews, suggesting a more established user base. This can provide potential buyers with greater confidence in the product's reliability and support.
- Users report that Aloware's CRM integration is a standout feature, making it particularly appealing for small businesses looking to streamline their sales processes. However, some users feel that Genesys Cloud CX's broader feature set may be more beneficial for mid-market companies with complex needs.
Pricing
Entry-Level Pricing
Aloware
Startup Plan
Starting at $199.00
1 Plan Per Month
Just getting started? Our SU199 plan comes complete with everything you need to successfully launch your business!
- CRM Integration + Webhooks
- 500 US / Canada calling minutes per month
- 500 texts per month
Genesys Cloud CX
No pricing availableFree Trial
Aloware
Free Trial is available
Genesys Cloud CX
Free Trial is available
Ratings
Meets Requirements
8.4
691
8.6
1,056
Ease of Use
8.3
706
8.9
1,090
Ease of Setup
8.4
397
8.4
649
Ease of Admin
8.7
196
8.4
599
Quality of Support
8.5
618
8.2
1,012
Has the product been a good partner in doing business?
9.0
196
8.5
592
Product Direction (% positive)
8.2
686
8.7
959
Features by Category
Messenger
Not enough data
8.8
23
Not enough data
9.1
26
Not enough data
9.1
25
Not enough data
8.5
25
Channels
Not enough data
9.0
24
Not enough data
9.1
23
Not enough data
9.2
22
Not enough data
8.9
21
Not enough data
9.2
20
Customers
Not enough data
8.9
27
Not enough data
8.6
24
Not enough data
9.1
25
Not enough data
8.7
23
Not enough data
9.2
24
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
7.9
43
Not enough data
7.7
44
Not enough data
7.8
43
Not enough data
7.8
43
Not enough data
Organization
8.1
43
Not enough data
8.2
43
Not enough data
8.0
43
Not enough data
Performance Analysis
7.8
48
Not enough data
8.4
47
Not enough data
Sales Analysis
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
7.0
195
Not enough data
6.8
191
Not enough data
8.3
194
Not enough data
7.5
189
Not enough data
8.1
193
Not enough data
6.5
191
Not enough data
7.3
190
Not enough data
Repeatability and Reportability
7.3
187
Not enough data
7.4
190
Not enough data
7.4
190
Not enough data
6.9
189
Not enough data
6.4
183
Not enough data
AI and Automation
6.8
183
Not enough data
6.5
184
Not enough data
6.6
185
Not enough data
Feature Not Available
Not enough data
6.6
184
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
8.5
190
|
Verified
8.9
144
8.5
184
|
Verified
8.9
128
Not enough data
9.2
6
Agent Tools
8.0
151
|
Verified
8.6
124
7.9
153
|
Verified
8.6
137
8.9
192
|
Verified
9.2
161
Automation
8.1
155
8.6
121
7.9
151
|
Verified
9.2
146
8.0
152
|
Verified
8.7
108
Agentic AI - Auto Dialer
Not enough data
9.2
6
Not enough data
8.6
6
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.7
5
Text Messaging
8.0
101
Not enough data
8.4
106
Not enough data
7.7
104
Not enough data
7.5
100
Not enough data
7.2
100
Not enough data
7.4
104
Not enough data
7.7
103
Not enough data
7.6
101
Not enough data
SMS Platform
7.7
98
Not enough data
7.5
97
Not enough data
6.7
97
Not enough data
Feature Not Available
Not enough data
6.6
95
Not enough data
7.3
95
Not enough data
Agentic AI - SMS Marketing
9.3
5
Not enough data
9.0
5
Not enough data
9.3
5
Not enough data
9.7
5
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
Quality Assurance
8.2
23
8.8
159
8.4
22
8.6
149
8.8
23
7.8
160
Engagement
9.3
23
8.5
139
9.0
23
8.2
159
8.7
21
8.2
148
Performance
8.4
23
8.5
154
8.9
22
8.9
152
Generative AI
Feature Not Available
7.1
33
Feature Not Available
7.5
33
Channels
8.7
307
|
Verified
9.1
348
|
Verified
Feature Not Available
8.2
204
Feature Not Available
8.6
237
|
Verified
8.6
299
|
Verified
8.3
204
|
Verified
7.9
242
8.3
236
|
Verified
Generative AI
Feature Not Available
7.8
68
Functions
8.1
280
|
Verified
8.8
393
|
Verified
8.0
279
|
Verified
8.8
401
|
Verified
8.3
268
|
Verified
8.8
339
|
Verified
7.5
181
8.3
233
|
Verified
8.2
274
|
Verified
8.5
243
|
Verified
8.0
258
|
Verified
9.1
314
|
Verified
8.1
281
|
Verified
8.8
302
|
Verified
8.4
270
|
Verified
8.6
244
Agentic AI - Contact Center
8.3
9
6.7
10
8.1
7
8.0
11
8.9
9
7.1
11
9.3
9
6.7
10
Administrative
8.2
284
|
Verified
8.3
356
|
Verified
8.5
268
|
Verified
8.8
398
|
Verified
8.5
309
|
Verified
7.5
434
|
Verified
8.7
289
|
Verified
8.8
286
|
Verified
8.2
253
8.5
261
Responses
Not enough data
9.2
34
Not enough data
9.4
36
Not enough data
8.6
33
Automation - AI Agents
Not enough data
9.1
9
Not enough data
9.2
10
Not enough data
8.3
8
Not enough data
8.5
8
Not enough data
9.0
10
Platform
Not enough data
8.8
35
Not enough data
9.3
36
Not enough data
9.1
33
Autonomy - AI Agents
Not enough data
9.0
10
Not enough data
9.2
10
Not enough data
8.9
9
Not enough data
8.9
9
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Responses
Not enough data
8.6
58
Not enough data
8.8
57
Not enough data
9.1
59
Not enough data
8.5
60
Not enough data
8.3
55
Platform
Not enough data
8.9
57
Not enough data
8.9
61
Not enough data
9.0
56
Not enough data
8.6
60
Not enough data
8.1
53
Not enough data
8.9
61
Not enough data
8.7
57
Generative AI
Not enough data
8.6
29
Not enough data
8.6
29
Workforce Management
Not enough data
8.7
172
Not enough data
8.6
162
Not enough data
8.5
153
Not enough data
8.2
151
Not enough data
8.0
119
Administration
Not enough data
8.1
145
Not enough data
8.5
164
Not enough data
8.4
172
Not enough data
8.0
144
Not enough data
8.5
153
Administration
Not enough data
9.2
25
Not enough data
8.9
24
Not enough data
9.2
23
Security
Not enough data
9.3
24
Not enough data
9.4
23
Messaging Channels
Not enough data
9.0
31
Not enough data
9.2
32
Not enough data
9.2
34
Not enough data
9.0
33
Administration
Not enough data
9.0
35
Not enough data
8.9
33
Not enough data
8.7
33
Not enough data
9.0
36
Platform
7.4
75
8.7
150
7.5
76
7.8
132
7.5
75
8.9
167
7.7
74
9.2
169
7.6
75
8.8
164
7.5
74
9.2
161
7.8
75
9.1
163
Generative AI
Feature Not Available
7.6
60
Workforce Management
8.4
76
8.9
154
8.1
75
8.8
151
Call Center Infrastructure (CCI)
Not enough data
6.9
8
Not enough data
7.3
8
Not enough data
5.8
8
Not enough data
5.6
8
Administrative
8.3
74
9.0
160
8.3
75
8.2
163
Customer Support
Not enough data
9.0
35
Not enough data
8.9
36
Not enough data
8.5
34
Automation
Not enough data
8.7
33
Not enough data
8.6
37
Not enough data
9.1
36
Artificial Intelligence
Not enough data
9.0
35
Not enough data
8.8
35
Not enough data
9.0
33
Generative AI
Not enough data
7.8
28
Not enough data
7.6
28
Not enough data
8.2
28
Communication
Not enough data
8.6
175
|
Verified
Not enough data
8.5
178
|
Verified
Not enough data
8.4
132
Not enough data
8.5
145
Not enough data
8.4
98
Internal Use
Not enough data
8.4
175
|
Verified
Not enough data
8.7
168
|
Verified
Not enough data
8.4
129
|
Verified
Not enough data
8.4
146
|
Verified
Not enough data
8.3
140
|
Verified
Not enough data
8.4
138
|
Verified
Generative AI
Not enough data
6.9(won by default)
13
Not enough data
7.2(won by default)
13
Process
Not enough data
8.3(won by default)
28
Not enough data
9.0(won by default)
31
Not enough data
8.7(won by default)
29
Channels
Not enough data
9.1(won by default)
32
Not enough data
8.9(won by default)
33
Not enough data
8.7(won by default)
34
Not enough data
9.7(won by default)
36
Not enough data
9.1(won by default)
33
Insight
Not enough data
9.3(won by default)
30
Not enough data
9.0(won by default)
36
Not enough data
8.9(won by default)
33
Not enough data
9.4(won by default)
31
Generative AI
Not enough data
7.5
27
Platform Basics - VoIP Providers
6.5
10
8.5
8
6.8
10
8.5
9
6.2
10
6.7
8
6.8
10
7.9
8
5.7
10
8.1
7
5.8
10
7.9
7
Basic Communication
8.4
33
9.6
65
5.6
31
7.6
45
7.4
33
8.4
52
Feature Not Available
8.3
46
6.0
30
8.8
53
Feature Not Available
8.7
54
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
7.1
33
8.1
54
7.1
33
7.9
47
7.0
33
7.8
48
Advanced Features
6.3
30
8.9
60
6.3
29
8.6
53
8.3
30
9.1
61
Voice Recognition - AI Voice Assistants
Not enough data
8.5
8
Speech Synthesis - AI Voice Assistants
Not enough data
9.0
8
Not enough data
8.5
8
Not enough data
8.8
8
Security and privacy - AI Voice Assistants
Not enough data
8.8
8
Compatibility - AI Voice Assistants
Not enough data
8.8
8
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
6.2
10
Not enough data
6.2
10
Calling
9.0
294
|
Verified
9.4
60
8.1
258
|
Verified
8.6
54
8.6
274
|
Verified
8.8
59
8.8
289
|
Verified
8.8
59
Not enough data
8.7
10
Contacts
8.2
286
|
Verified
8.6
57
8.0
275
|
Verified
8.5
56
8.2
271
|
Verified
8.4
54
Insights
8.0
271
|
Verified
8.5
55
8.2
272
|
Verified
8.9
57
8.3
257
|
Verified
8.5
57
7.5
232
8.1
52
7.7
232
8.1
51
Not enough data
8.1
9
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
8.9
43
Not enough data
9.3
47
|
Verified
Not enough data
9.1
52
|
Verified
Features
Not enough data
8.6
39
Not enough data
8.1
33
Not enough data
8.2
35
|
Verified
Not enough data
9.2
36
|
Verified
Not enough data
8.9
33
|
Verified
Not enough data
Feature Not Available
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.2
20
Not enough data
7.0
22
Not enough data
7.1
20
Not enough data
7.0
19
Not enough data
7.5
20
Customer Interaction Automation - AI Customer Support Agents
Not enough data
6.9
18
Not enough data
7.6
19
Not enough data
8.1
19
Not enough data
8.1
23
Automation
Not enough data
8.5
24
Not enough data
8.3
20
Not enough data
7.5
19
Autonomy
Not enough data
6.6
22
Not enough data
6.7
21
Not enough data
7.1
21
Not enough data
7.2
20
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Aloware and Genesys Cloud CX are categorized as Auto Dialer, Outbound Call Tracking, Call Center Infrastructure (CCI), Contact Center, VoIP Providers, and Contact Center Quality Assurance
Unique Categories
Genesys Cloud CX is categorized as Social Customer Service, Proactive Notification, AI Customer Support Agents, AI Voice Assistants, AI Agents For Business Operations, Chatbots, Customer Service Automation, Co-Browsing, Genesys AppFoundry Marketplace, UCaaS Platforms, Speech Analytics, Conversational Marketing, Live Chat, and Contact Center Workforce
Reviews
Reviewers' Company Size
Aloware
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Genesys Cloud CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
11.2%
Marketing and Advertising
7.6%
Information Technology and Services
6.0%
Consulting
5.4%
Real Estate
5.4%
Other
64.3%
Information Technology and Services
10.8%
Financial Services
10.3%
Telecommunications
5.7%
Consumer Services
5.1%
Accounting
4.6%
Other
63.5%
Alternatives
Discussions
What other integrations are in the pipeline for Aloware?
1 Comment
AR
We're looking at Pipedrive, MYVR, Vacasa, Gong.io and a few others. Feel free to suggest! Read more
What is the maximum contacts I can add on Aloware?
1 Comment
AR
As much as needed. We don't really enforce any limits on contacts or call history. Add away! Read more
Can I download the phonebook record and what is the maximum contacts to be saved?
1 Comment
AR
There is no limit to the amount of contacts you can have in Aloware. To export your contacts, simply go to Contacts and there is an Export button at the top...Read more
Anyone integrated PureCloud with custom CRM?
5 Comments
AC
We have integrated it with our home grown CRM (called Bond) and integrated it with Zendesk and Salesforce. We do automatic CRM screen pops (of the customers...Read more
how do i reschedule emails or put them on hold?
5 Comments
MG
Using states and wait feature in Architect Read more
Whatbis the best way to review data regarding blended agent stats
2 Comments
MG
To get agents status data go to reports tab, new, and chiíes the i e to agents status. Read more
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