Compare Agentforce Sales (formerly Salesforce Sales Cloud) and Substrata 
At a Glance
Market Segments
Mid-Market (46.0% of reviews)
Small-Business (44.5% of reviews)
Entry-Level Pricing
$25.00 1 User Per Month
Starting at $50.00 1 User Per Month
Agentforce Sales (formerly Salesforce Sales Cloud)
Star Rating
(25,764)4.4 out of 5
Market Segments
Mid-Market (46.0% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansSubstrata
Star Rating
(1,102)4.9 out of 5
Market Segments
Small-Business (44.5% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $50.00 1 User Per Month
Learn more about SubstrataSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Agentforce Sales excels in automation and customizable dashboards, making it a powerful tool for managing sales pipelines and customer relationships. Users appreciate how these features save time and enhance efficiency in their daily operations.
- Users say that Substrata stands out for its ability to analyze emotional cues and buyer intent, which helps in crafting more informed messaging. This unique capability allows users to align their marketing and sales strategies effectively, as highlighted by a user who successfully closed significant deals using these insights.
- Reviewers mention that Agentforce Sales has a more extensive user base and higher overall satisfaction ratings, which can be attributed to its robust feature set and support. Many users find the platform's reporting and tracking capabilities invaluable for maintaining client relationships and guiding them through the sales process.
- According to verified reviews, Substrata's ease of use and setup is frequently praised, with users noting that the platform is intuitive and requires minimal training. This user-friendly approach allows teams to quickly adapt and start leveraging its features without extensive onboarding.
- G2 reviewers highlight that while Agentforce Sales offers a comprehensive suite of tools, some users have experienced challenges with configuration to match their specific workflows. This can lead to a steeper learning curve for teams that require tailored solutions.
- Users report that Substrata's focus on emotional intelligence in sales conversations provides a competitive edge, as it quantifies conversational tones and dynamics. This feature allows users to refine their strategies based on detailed analytics, which is a significant advantage for those looking to enhance their sales techniques.
Pricing
Entry-Level Pricing
Agentforce Sales (formerly Salesforce Sales Cloud)
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
Substrata
Substrata Professional
Starting at $50.00
1 User Per Month
Social Signal Intelligence for Professional Dealmakers
- Get Started
Free Trial
Agentforce Sales (formerly Salesforce Sales Cloud)
Free Trial is available
Substrata
Free Trial is available
Ratings
Meets Requirements
8.8
14,164
9.7
1,056
Ease of Use
8.2
18,160
9.8
1,089
Ease of Setup
7.8
9,097
9.8
1,035
Ease of Admin
7.9
4,493
9.8
70
Quality of Support
8.1
12,365
9.7
1,055
Has the product been a good partner in doing business?
8.4
4,458
9.7
68
Product Direction (% positive)
8.3
13,789
8.6
1,043
Features by Category
Sales Force Automation
8.8
9622
|
Verified
Not enough data
8.3
6403
|
Verified
Not enough data
8.7
9343
|
Verified
Not enough data
8.3
9553
|
Verified
Not enough data
8.0
7327
|
Verified
Not enough data
8.2
7626
|
Verified
Not enough data
8.0
6768
|
Verified
Not enough data
8.1
6669
|
Verified
Not enough data
8.3
7420
|
Verified
Not enough data
Marketing Automation
8.0
6682
|
Verified
Not enough data
8.1
7002
|
Verified
Not enough data
8.5
8138
|
Verified
Not enough data
7.9
5430
Not enough data
Customer Support
8.3
6838
|
Verified
Not enough data
8.1
6388
|
Verified
Not enough data
8.2
6794
|
Verified
Not enough data
8.0
5500
|
Verified
Not enough data
8.2
5990
|
Verified
Not enough data
Reporting & Analytics
8.5
9042
|
Verified
Not enough data
8.5
9205
|
Verified
Not enough data
8.2
7483
|
Verified
Not enough data
Mobile & Social
7.9
5629
|
Verified
Not enough data
7.8
5248
|
Verified
Not enough data
7.7
6110
|
Verified
Not enough data
Platform
8.5
3689
|
Verified
Not enough data
8.5
3694
|
Verified
Not enough data
8.6
3647
|
Verified
Not enough data
8.4
2906
|
Verified
Not enough data
8.5
3188
|
Verified
Not enough data
8.1
3207
|
Verified
Not enough data
8.7
3678
|
Verified
Not enough data
8.1
3033
Not enough data
Integration
8.5
2614
|
Verified
Not enough data
8.5
3106
|
Verified
Not enough data
8.5
2921
|
Verified
Not enough data
Generative AI
7.6
897
Not enough data
Agentic AI - CRM
8.1
290
Not enough data
8.0
254
Not enough data
8.3
271
Not enough data
8.1
239
Not enough data
8.1
243
Not enough data
8.2
265
Not enough data
8.3
260
Not enough data
Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Building Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Cartography
8.7
36
Not enough data
8.4
32
Not enough data
8.6
36
Not enough data
8.4
36
Not enough data
Analysis
8.3
29
Not enough data
8.5
36
Not enough data
8.4
32
Not enough data
8.4
31
Not enough data
Reporting
8.7
30
Not enough data
8.3
25
Not enough data
8.6
23
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.6
273
9.3
238
8.8
298
9.4
240
8.8
321
9.4
243
8.7
293
9.4
237
Organization
9.0
356
9.4
241
8.8
349
9.5
235
8.8
343
9.2
237
Performance Analysis
8.4
287
9.4
240
8.8
311
9.5
232
Sales Analysis
8.5
285
9.3
230
8.8
303
9.4
232
Generative AI
8.5
125
9.5
225
8.5
125
9.3
225
Agentic AI - AI Sales Assistant
9.2
32
9.8
22
9.2
31
9.6
21
9.0
28
9.6
20
9.1
27
9.5
22
9.3
28
9.4
21
9.1
28
9.8
22
9.3
30
9.3
22
Integrated Workflows
8.7
522
Not enough data
8.5
511
Not enough data
8.1
466
Not enough data
8.1
460
Not enough data
8.9
525
Not enough data
8.4
468
Not enough data
8.6
481
Not enough data
Repeatability and Reportability
8.4
482
Not enough data
8.7
501
Not enough data
8.7
498
Not enough data
8.3
482
Not enough data
7.8
415
Not enough data
AI and Automation
8.5
462
Not enough data
8.4
470
Not enough data
8.3
427
Not enough data
8.0
431
Not enough data
7.8
415
Not enough data
Generative AI
7.4
269
Not enough data
Agentic AI - Sales Engagement
8.3
88
Not enough data
8.5
89
Not enough data
8.6
87
Not enough data
8.4
88
Not enough data
8.3
88
Not enough data
8.2
88
Not enough data
8.5
88
Not enough data
Call Analytics
8.7
133
9.7
338
8.6
137
9.6
339
8.7
133
9.7
369
8.9
134
9.7
342
Artificial Intelligence - Conversation Intelligence
8.7
142
9.6
344
8.7
126
9.7
335
Not enough data
10.0
5
Generative AI
8.3
60
9.6
291
Agentic AI - Conversation Intelligence
8.8
14
9.7
65
9.2
15
9.6
66
9.3
15
9.5
70
9.2
15
9.7
68
8.8
14
9.7
64
8.8
15
9.8
69
9.1
15
9.8
71
Revenue Sourcing and Forecasting
8.7
66
9.7
147
8.6
69
9.5
148
8.9
69
9.6
147
8.5
63
9.4
149
8.5
66
9.5
147
8.4
58
9.3
146
8.2
58
9.5
147
CRM Data Enrichment
8.1
64
9.5
146
8.4
62
9.5
147
8.2
59
9.6
150
8.2
65
9.6
144
8.5
56
9.6
145
Account Management
8.3
63
9.6
145
8.1
63
9.7
144
8.1
60
9.4
145
8.2
59
9.6
144
8.7
56
9.5
146
8.4
56
9.4
145
Agentic AI - Revenue Operations & Intelligence (RO&I)
8.1
22
9.6
23
8.4
23
9.6
23
8.4
21
9.4
23
8.2
21
9.6
22
8.3
23
9.7
25
Territory Mapping
8.8
32
Not enough data
8.6
30
Not enough data
8.5
30
Not enough data
Route Planning
9.0
29
Not enough data
9.0
31
Not enough data
9.2
32
Not enough data
Sales Performance Management
8.3
27
Not enough data
8.4
30
Not enough data
9.0
30
Not enough data
Presentation and Forms
8.1
26
Not enough data
8.3
29
Not enough data
8.6
29
Not enough data
Integrations
8.1
157
Not enough data
8.5
158
Not enough data
8.1
158
Not enough data
8.1
157
Not enough data
8.8
160
Not enough data
Branding & Customizatio
8.1
152
Not enough data
8.2
156
Not enough data
8.3
155
Not enough data
Automatic Rules & Configurations
8.4
156
Not enough data
8.3
156
Not enough data
8.0
158
Not enough data
Agentic AI - Business Scheduling
8.4
33
Not enough data
8.4
34
Not enough data
Sales Performance Features - Sales Planning
8.5
173
Not enough data
8.5
162
Not enough data
8.5
167
Not enough data
8.6
169
Not enough data
8.7
171
Not enough data
8.8
166
Not enough data
8.2
162
Not enough data
Territory Management - Sales Planning
8.6
164
Not enough data
8.5
170
Not enough data
Quota & Capacity Management - Sales Planning
8.4
166
Not enough data
8.4
174
Not enough data
8.4
166
Not enough data
Agentic AI - Sales Planning
8.5
56
Not enough data
8.6
55
Not enough data
Agentic AI - Lead Scoring
8.0
57
Not enough data
8.3
56
Not enough data
8.0
57
Not enough data
8.2
58
Not enough data
Attribution
8.9
455
Not enough data
8.9
461
Not enough data
8.6
436
Not enough data
Discovery
8.9
465
Not enough data
8.6
455
Not enough data
8.6
432
Not enough data
Management
8.5
420
Not enough data
8.7
441
Not enough data
Platform
8.6
431
Not enough data
8.6
432
Not enough data
Agentic AI - Sales Performance Management
8.5
69
Not enough data
8.7
69
Not enough data
8.5
70
Not enough data
Incentives
8.2
433
Not enough data
8.4
496
Not enough data
8.0
430
Not enough data
8.6
508
Not enough data
Personalization
8.6
478
Not enough data
8.8
556
Not enough data
8.9
589
Not enough data
8.6
532
Not enough data
Administrative
8.7
559
Not enough data
8.5
522
Not enough data
8.4
503
Not enough data
Agentic AI - Email Tracking
8.2
62
9.7
55
8.4
60
9.7
54
8.4
60
9.6
54
8.3
62
9.9
56
8.4
61
9.7
58
8.3
60
9.7
56
8.4
63
9.7
62
Analytics
8.3
569
9.7
333
8.4
576
9.6
330
8.3
590
9.6
334
Customizations
8.7
623
9.6
334
8.5
592
9.7
333
8.6
625
9.7
332
8.4
570
9.6
333
8.4
598
9.5
329
Generative AI
7.5
289
9.5
329
Agentic AI - Sales Analytics
8.3
78
9.7
35
8.6
79
9.5
39
8.4
78
9.9
35
8.4
77
9.8
35
8.2
78
9.7
36
Data Sourcing
8.5
966
9.6
203
8.7
997
9.5
198
8.4
899
9.5
198
8.7
1028
9.4
203
8.6
959
9.4
195
Predictive Analytics
8.4
944
9.5
198
8.6
959
9.4
193
8.1
852
9.4
196
8.3
893
9.5
194
Sales Management
8.7
983
9.5
190
8.1
854
9.5
188
8.6
977
9.4
190
8.8
1046
9.5
192
Agentic AI - Outbound Call Tracking
8.6
38
Not enough data
8.6
39
Not enough data
Calling
8.5
185
Not enough data
8.4
176
Not enough data
8.7
185
Not enough data
8.7
183
Not enough data
8.6
44
Not enough data
Contacts
8.8
176
Not enough data
8.7
179
Not enough data
8.7
181
Not enough data
Insights
9.1
189
Not enough data
8.9
182
Not enough data
8.3
178
Not enough data
8.5
188
Not enough data
8.4
182
Not enough data
8.7
38
Not enough data
Agentic AI - Sales Coaching
9.0
20
9.6
88
8.9
20
8.9
109
9.1
20
9.5
95
9.2
20
9.9
124
Training
8.8
255
9.8
276
8.8
247
9.6
280
8.5
207
9.6
264
8.5
242
9.5
265
Feedback
8.8
236
9.6
274
8.6
232
9.6
279
8.6
213
9.6
278
8.6
200
9.7
270
8.8
225
9.6
314
8.9
226
9.6
288
8.7
198
9.6
264
Generative AI
7.6
70
9.6
276
Agentic AI - Sales Enablement
8.0
33
Not enough data
8.0
33
Not enough data
8.2
33
Not enough data
Content Management
8.3
351
Not enough data
8.1
342
Not enough data
8.2
328
Not enough data
8.5
318
Not enough data
8.3
335
Not enough data
Analytics
8.7
346
Not enough data
8.4
344
Not enough data
8.5
226
Not enough data
8.3
351
Not enough data
Learning Management - Sales Enablement
8.4
27
Not enough data
8.4
27
Not enough data
8.5
27
Not enough data
Revenue Enablement - Sales Enablement
8.3
26
Not enough data
8.3
28
Not enough data
8.8
27
Not enough data
Agentic AI - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
10.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
10.0
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.7
5
Not enough data
10.0
6
Not enough data
Categories
Categories
Shared Categories
Agentforce Sales (formerly Salesforce Sales Cloud) and Substrata are categorized as Revenue Operations & Intelligence (RO&I), Conversation Intelligence, AI Sales Assistant, Sales Coaching, Sales Analytics, and Email Tracking
Unique Categories
Agentforce Sales (formerly Salesforce Sales Cloud) is categorized as Sales Planning, Business Scheduling, Sales Engagement, Location Intelligence, Field Sales, Sales Enablement, Outbound Call Tracking, Lead Scoring, Sales Performance Management, CRM, and Revenue AI Platforms
Substrata has no unique categories
Reviews
Reviewers' Company Size
Agentforce Sales (formerly Salesforce Sales Cloud)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Substrata
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
13.5%
Information Technology and Services
11.8%
Financial Services
6.8%
Marketing and Advertising
4.9%
Internet
3.2%
Other
59.8%
Information Technology and Services
12.5%
Marketing and Advertising
9.3%
Computer Software
4.8%
Accounting
3.6%
Consulting
3.6%
Other
66.2%
Discussions
When do you need a CRM?
11 Comments
TF
Hi there! It's best to start with a CRM as soon as you can so you can start to track all your customer interactions and revenue. Salesforce offers editions...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 Comments
MD
TCO can be reduced by hiring the right salesforce admin so that the data which is entered inside the CRM is maintained and used to the fullest Read more
What are the features of CRM software?
8 Comments
AP
1. Workflow automation , Customization , Third-party integration , Customer service , Employee tracking , Lead management , Real-time data , CRM analytics ,...Read more
Substrata has no discussions with answers
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