Compare Agentforce Sales (formerly Salesforce Sales Cloud) and Crystal 
At a Glance
Market Segments
Mid-Market (45.9% of reviews)
Small-Business (68.0% of reviews)
Entry-Level Pricing
$25.00 1 User Per Month
Free 5 Profiles
Agentforce Sales (formerly Salesforce Sales Cloud)
Star Rating
(25,591)4.4 out of 5
Market Segments
Mid-Market (45.9% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansCrystal
Star Rating
(456)4.6 out of 5
Market Segments
Small-Business (68.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free 5 Profiles
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Agentforce Sales excels in automation and real-time insights, making it a powerful tool for managing sales pipelines. Users appreciate features like customizable dashboards that enhance efficiency in tracking customer relationships.
- Users say Crystal shines in its ability to help understand clients better, particularly for those new to sales. The tool's insights into personality types and preferences simplify preparation for conversations, making it easier to approach potential clients effectively.
- According to verified reviews, Agentforce Sales has a more robust support system, with users highlighting its effectiveness in managing customer inquiries and providing valuable performance insights. This comprehensive support helps teams stay aligned and responsive.
- Reviewers mention that while Crystal is easy to use and accurate, it lacks the depth of features found in Agentforce Sales. Users note that Crystal is particularly beneficial for understanding strengths and weaknesses in client interactions, but may not offer the same level of functionality for managing sales processes.
- G2 reviewers highlight that Agentforce Sales has a more extensive market presence, which translates to a wealth of resources and community support. This can be a significant advantage for businesses looking for a well-established platform with a proven track record.
- Users report that while Crystal is free and accessible, Agentforce Sales offers a more comprehensive suite of tools for lead qualification and pipeline management, making it a better fit for mid-market companies looking to scale their sales efforts effectively.
Pricing
Entry-Level Pricing
Agentforce Sales (formerly Salesforce Sales Cloud)
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
Crystal
FREE
Free
5 Profiles
Best for personal development.
- DISC assessment
- 5 other personality assessments
- Basic profile content
Free Trial
Agentforce Sales (formerly Salesforce Sales Cloud)
Free Trial is available
Crystal
Free Trial is available
Ratings
Meets Requirements
8.8
14,012
8.8
372
Ease of Use
8.2
18,002
9.1
398
Ease of Setup
7.8
8,947
8.9
219
Ease of Admin
7.9
4,489
8.8
87
Quality of Support
8.1
12,226
8.4
184
Has the product been a good partner in doing business?
8.4
4,452
8.7
72
Product Direction (% positive)
8.3
13,674
8.9
396
Features by Category
Sales Force Automation
8.8
9563
|
Verified
Not enough data
8.3
6401
|
Verified
Not enough data
8.7
9286
|
Verified
Not enough data
8.3
9515
|
Verified
Not enough data
8.0
7326
|
Verified
Not enough data
8.2
7621
|
Verified
Not enough data
8.0
6764
|
Verified
Not enough data
8.1
6666
|
Verified
Not enough data
8.3
7417
|
Verified
Not enough data
Marketing Automation
8.0
6681
|
Verified
Not enough data
8.1
6999
|
Verified
Not enough data
8.5
8092
|
Verified
Not enough data
7.9
5432
Not enough data
Customer Support
8.3
6834
|
Verified
Not enough data
8.1
6390
|
Verified
Not enough data
8.2
6791
|
Verified
Not enough data
8.0
5502
|
Verified
Not enough data
8.2
5995
|
Verified
Not enough data
Reporting & Analytics
8.5
9009
|
Verified
Not enough data
8.5
9172
|
Verified
Not enough data
8.2
7468
|
Verified
Not enough data
Mobile & Social
7.9
5629
|
Verified
Not enough data
7.8
5253
|
Verified
Not enough data
7.7
6109
|
Verified
Not enough data
Platform
8.5
3633
|
Verified
Not enough data
8.5
3637
|
Verified
Not enough data
8.6
3631
|
Verified
Not enough data
8.4
2901
|
Verified
Not enough data
8.5
3176
|
Verified
Not enough data
8.1
3196
|
Verified
Not enough data
8.7
3623
|
Verified
Not enough data
8.1
3029
Not enough data
Integration
8.5
2603
|
Verified
Not enough data
8.5
3075
|
Verified
Not enough data
8.5
2903
|
Verified
Not enough data
Generative AI
7.6
891
Not enough data
Agentic AI - CRM
7.9
260
Not enough data
7.9
252
Not enough data
8.2
254
Not enough data
8.0
241
Not enough data
8.0
242
Not enough data
8.1
251
Not enough data
8.2
247
Not enough data
Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Building Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Cartography
8.8
40
Not enough data
8.5
36
Not enough data
8.6
40
Not enough data
8.5
40
Not enough data
Analysis
8.4
33
Not enough data
8.5
39
Not enough data
8.5
36
Not enough data
8.5
35
Not enough data
Reporting
8.7
34
Not enough data
8.5
29
Not enough data
8.8
27
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.6
272
6.6
221
8.8
296
7.6
226
8.8
316
7.2
221
8.6
291
6.6
217
Organization
9.0
354
7.1
218
8.8
345
6.7
210
8.8
340
6.6
212
Performance Analysis
8.4
284
7.4
223
8.8
308
6.8
215
Sales Analysis
8.4
284
6.3
213
8.8
302
6.7
216
Generative AI
8.5
125
7.2
158
8.4
125
7.4
158
Agentic AI - AI Sales Assistant
9.2
29
Not enough data
9.1
29
Not enough data
8.9
26
Not enough data
8.9
25
Not enough data
9.3
27
Not enough data
9.1
26
Not enough data
9.3
28
Not enough data
Integrated Workflows
8.7
521
Not enough data
8.5
513
Not enough data
8.1
468
Not enough data
8.1
462
Not enough data
8.9
525
Not enough data
8.4
470
Not enough data
8.6
482
Not enough data
Repeatability and Reportability
8.4
484
Not enough data
8.7
502
Not enough data
8.7
499
Not enough data
8.3
484
Not enough data
7.8
416
Not enough data
AI and Automation
8.5
464
Not enough data
8.4
472
Not enough data
8.3
428
Not enough data
8.0
432
Not enough data
7.8
415
Not enough data
Generative AI
7.4
270
Not enough data
Agentic AI - Sales Engagement
8.3
89
Not enough data
8.5
90
Not enough data
8.6
87
Not enough data
8.4
90
Not enough data
8.3
89
Not enough data
8.2
90
Not enough data
8.5
90
Not enough data
Call Analytics
8.7
131
Not enough data
8.5
135
Not enough data
8.7
131
Not enough data
8.9
132
Not enough data
Artificial Intelligence - Conversation Intelligence
8.7
141
Not enough data
8.6
125
Not enough data
Not enough data
Not enough data
Generative AI
8.2
58
Not enough data
Agentic AI - Conversation Intelligence
8.6
12
Not enough data
9.2
14
Not enough data
9.2
13
Not enough data
9.2
14
Not enough data
8.6
12
Not enough data
8.8
12
Not enough data
9.0
13
Not enough data
Revenue Sourcing and Forecasting
8.6
65
Not enough data
8.5
66
Not enough data
8.8
66
Not enough data
8.5
63
Not enough data
8.4
63
Not enough data
8.3
57
Not enough data
8.2
58
Not enough data
CRM Data Enrichment
8.1
63
Not enough data
8.4
61
Not enough data
8.2
59
Not enough data
8.0
62
Not enough data
8.5
56
Not enough data
Account Management
8.2
63
Not enough data
8.0
63
Not enough data
8.1
60
Not enough data
8.2
59
Not enough data
8.6
55
Not enough data
8.4
56
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
7.8
20
Not enough data
8.1
20
Not enough data
8.3
20
Not enough data
8.1
20
Not enough data
8.0
20
Not enough data
Territory Mapping
8.8
36
Not enough data
8.7
34
Not enough data
8.5
34
Not enough data
Route Planning
9.0
33
Not enough data
9.0
35
Not enough data
9.3
36
Not enough data
Sales Performance Management
8.4
31
Not enough data
8.6
34
Not enough data
9.1
34
Not enough data
Presentation and Forms
8.1
30
Not enough data
8.4
33
Not enough data
8.6
33
Not enough data
Integrations
8.1
156
Not enough data
8.5
157
Not enough data
8.1
156
Not enough data
8.1
155
Not enough data
8.8
158
Not enough data
Branding & Customizatio
8.1
151
Not enough data
8.2
154
Not enough data
8.3
154
Not enough data
Automatic Rules & Configurations
8.4
155
Not enough data
8.3
155
Not enough data
8.0
156
Not enough data
Agentic AI - Business Scheduling
8.3
32
Not enough data
8.4
34
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Sales Performance Features - Sales Planning
8.4
175
Not enough data
8.5
164
Not enough data
8.5
169
Not enough data
8.6
171
Not enough data
8.6
170
Not enough data
8.8
167
Not enough data
8.2
164
Not enough data
Territory Management - Sales Planning
8.6
166
Not enough data
8.5
172
Not enough data
Quota & Capacity Management - Sales Planning
8.4
169
Not enough data
8.4
176
Not enough data
8.4
168
Not enough data
Agentic AI - Sales Planning
8.5
57
Not enough data
8.5
56
Not enough data
Agentic AI - Lead Scoring
7.8
56
Not enough data
8.2
55
Not enough data
7.9
57
Not enough data
8.1
58
Not enough data
Attribution
8.9
454
Not enough data
8.9
458
Not enough data
8.6
436
Not enough data
Discovery
8.9
462
Not enough data
8.6
455
Not enough data
8.6
433
Not enough data
Management
8.5
421
Not enough data
8.6
443
Not enough data
Platform
8.6
433
Not enough data
8.6
432
Not enough data
Agentic AI - Sales Performance Management
8.5
75
Not enough data
8.7
75
Not enough data
8.5
76
Not enough data
Incentives
8.2
439
Not enough data
8.4
504
Not enough data
8.0
437
Not enough data
8.6
514
Not enough data
Personalization
8.6
485
Not enough data
8.8
561
Not enough data
8.9
594
Not enough data
8.6
537
Not enough data
Administrative
8.7
567
Not enough data
8.5
528
Not enough data
8.4
510
Not enough data
Agentic AI - Email Tracking
8.1
62
Not enough data
8.4
60
Not enough data
8.4
60
Not enough data
8.2
61
Not enough data
8.4
61
Not enough data
8.3
60
Not enough data
8.3
63
Not enough data
Analytics
8.3
568
Not enough data
8.4
577
Not enough data
8.3
591
Not enough data
Customizations
8.7
622
Not enough data
8.5
592
Not enough data
8.5
625
Not enough data
8.3
570
Not enough data
8.4
597
Not enough data
Generative AI
7.5
290
Not enough data
Agentic AI - Sales Analytics
8.3
79
Not enough data
8.6
79
Not enough data
8.3
79
Not enough data
8.3
78
Not enough data
8.3
79
Not enough data
Data Sourcing
8.5
968
Not enough data
8.7
999
Not enough data
8.3
902
Not enough data
8.7
1030
Not enough data
8.6
962
Not enough data
Predictive Analytics
8.4
946
Not enough data
8.6
960
Not enough data
8.1
855
Not enough data
8.3
896
Not enough data
Sales Management
8.7
985
Not enough data
8.1
858
Not enough data
8.6
982
Not enough data
8.8
1051
Not enough data
Agentic AI - Outbound Call Tracking
8.6
39
Not enough data
8.6
40
Not enough data
Calling
8.5
186
Not enough data
8.4
177
Not enough data
8.7
186
Not enough data
8.7
184
Not enough data
8.6
45
Not enough data
Contacts
8.8
177
Not enough data
8.7
180
Not enough data
8.7
182
Not enough data
Insights
9.1
189
Not enough data
8.9
183
Not enough data
8.3
179
Not enough data
8.5
189
Not enough data
8.4
183
Not enough data
8.7
39
Not enough data
Agentic AI - Sales Coaching
9.0
21
Not enough data
9.0
21
Not enough data
9.2
22
Not enough data
9.2
22
Not enough data
Training
8.8
258
Not enough data
8.8
250
Not enough data
8.5
209
Not enough data
8.5
244
Not enough data
Feedback
8.8
239
Not enough data
8.6
234
Not enough data
8.6
215
Not enough data
8.6
202
Not enough data
8.8
226
Not enough data
8.9
229
Not enough data
8.7
200
Not enough data
Generative AI
7.6
72
Not enough data
Agentic AI - Sales Enablement
8.0
34
Not enough data
8.0
33
Not enough data
8.2
34
Not enough data
Content Management
8.3
353
Not enough data
8.1
344
Not enough data
8.2
330
Not enough data
8.5
319
Not enough data
8.3
337
Not enough data
Analytics
8.7
347
Not enough data
8.4
345
Not enough data
8.5
226
Not enough data
8.3
352
Not enough data
Learning Management - Sales Enablement
8.3
27
Not enough data
8.4
27
Not enough data
8.5
27
Not enough data
Revenue Enablement - Sales Enablement
8.3
26
Not enough data
8.3
29
Not enough data
8.8
28
Not enough data
Agentic AI - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Content - Talent Assessment
Not enough data
8.3
115
Not enough data
Feature Not Available
Not enough data
8.2
115
Not enough data
7.9
111
Not enough data
8.0
112
Not enough data
7.9
109
Not enough data
8.2
110
Not enough data
7.9
110
Platform Performance - Talent Assessment
Not enough data
8.4
111
Not enough data
8.4
109
Not enough data
8.0
105
Platform Additional Functionality - Talent Assessment
Not enough data
7.8
108
Not enough data
7.4
106
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
6.8
103
Not enough data
7.2
104
Platform Basics - Talent Assessment
Not enough data
8.2
114
Not enough data
Feature Not Available
Not enough data
7.8
110
AI Capabilities - Talent Assessment
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Agentforce Sales (formerly Salesforce Sales Cloud) and Crystal are categorized as AI Sales Assistant
Unique Categories
Agentforce Sales (formerly Salesforce Sales Cloud) is categorized as Sales Planning, Business Scheduling, Revenue Operations & Intelligence (RO&I), Conversation Intelligence, Sales Engagement, Location Intelligence, Field Sales, Sales Coaching, Sales Enablement, Outbound Call Tracking, Sales Analytics, Lead Scoring, Email Tracking, Sales Performance Management, CRM, and Revenue AI Platforms
Crystal is categorized as Talent Assessment
Reviews
Reviewers' Company Size
Agentforce Sales (formerly Salesforce Sales Cloud)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Crystal
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
13.6%
Information Technology and Services
11.8%
Financial Services
6.8%
Marketing and Advertising
4.9%
Internet
3.2%
Other
59.7%
Consulting
12.3%
Marketing and Advertising
12.1%
Information Technology and Services
11.9%
Computer Software
7.8%
Staffing and Recruiting
5.0%
Other
50.9%
Alternatives
Discussions
When do you need a CRM?
11 Comments
TF
Hi there! It's best to start with a CRM as soon as you can so you can start to track all your customer interactions and revenue. Salesforce offers editions...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 Comments
MD
TCO can be reduced by hiring the right salesforce admin so that the data which is entered inside the CRM is maintained and used to the fullest Read more
What are the features of CRM software?
8 Comments
AP
1. Workflow automation , Customization , Third-party integration , Customer service , Employee tracking , Lead management , Real-time data , CRM analytics ,...Read more
Does anyone still use Crystal Reports?
1 Comment
OK
Managers who would like to best know about the personalities of people they lead and be able to give "targeted" guidance and management that plays to the...Read more
Crystal has no more discussions with answers
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