Compare 8x8 Work and CTM (formerly CallTrackingMetrics) 
Featured Products
At a Glance
Market Segments
Small-Business (58.3% of reviews)
Small-Business (66.3% of reviews)
Entry-Level Pricing
No pricing available
$79.00 Per Month
8x8 Work
Star Rating
(836)4.2 out of 5
Market Segments
Small-Business (58.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about 8x8 WorkCTM (formerly CallTrackingMetrics)
Star Rating
(760)4.5 out of 5
Market Segments
Small-Business (66.3% of reviews)
Pros & Cons
Entry-Level Pricing
$79.00 Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that 8x8 Work excels in providing a comprehensive communication solution, integrating calls, video meetings, team chat, and messaging into one platform. Users appreciate how this all-in-one approach has significantly improved collaboration within their teams.
- Users say that CallTrackingMetrics stands out for its adaptability and personalization options, allowing businesses to tailor the software to their specific needs. One user highlighted the effective API integrations with Google Ads, which enhance their marketing efforts.
- Reviewers mention that while both platforms are user-friendly, 8x8 Work is particularly praised for its straightforward setup process. Users have noted that the mobile app allows for seamless communication on the go, making it a great choice for hybrid work environments.
- According to verified reviews, CallTrackingMetrics receives high marks for its quality of support, with users noting that the team is responsive and helpful. This level of support is crucial for businesses that rely on the software for their attribution mechanics.
- G2 reviewers highlight that CallTrackingMetrics has a strong focus on small businesses, with a significant portion of its user base coming from this segment. This specialization may provide tailored features that resonate well with smaller organizations.
- Users express that while 8x8 Work offers reliable call quality and a clean interface, some have experienced limitations in customization compared to CallTrackingMetrics. This could be a deciding factor for businesses that require more tailored solutions.
Pricing
Entry-Level Pricing
8x8 Work
No pricing availableCTM (formerly CallTrackingMetrics)
Marketing Lite
$79.00
Per Month
Attribution essentials to measure the impact of your marketing efforts
- Unlimited users
- Attribute calls and texts to their source
- Standard call recording, forwarding, and IVR routing
Free Trial
8x8 Work
No trial information availableCTM (formerly CallTrackingMetrics)
Free Trial is available
Ratings
Meets Requirements
8.7
625
9.1
631
Ease of Use
8.6
630
8.6
637
Ease of Setup
8.3
387
8.4
534
Ease of Admin
8.4
343
8.6
530
Quality of Support
8.1
592
9.0
586
Has the product been a good partner in doing business?
8.5
373
9.2
525
Product Direction (% positive)
7.9
599
9.1
630
Features by Category
Call Analytics
Not enough data
9.6
54
|
Verified
Not enough data
8.4
33
|
Verified
Not enough data
9.0
46
|
Verified
Not enough data
8.9
45
|
Verified
Artificial Intelligence - Conversation Intelligence
Not enough data
8.7
40
|
Verified
Not enough data
8.5
39
|
Verified
Not enough data
Not enough data
Generative AI
Not enough data
6.8
11
Agentic AI - Conversation Intelligence
Not enough data
5.8
6
Not enough data
5.3
6
Not enough data
6.1
6
Not enough data
5.6
6
Not enough data
6.7
6
Not enough data
5.8
6
Not enough data
4.7
6
Channels
Not enough data
9.7
32
|
Verified
Not enough data
8.7
22
Not enough data
9.2
19
|
Verified
Not enough data
9.0
29
|
Verified
Not enough data
9.0
21
Generative AI
Not enough data
7.9
7
Functions
Not enough data
9.3
50
|
Verified
Not enough data
9.4
47
|
Verified
Not enough data
9.5
43
|
Verified
Not enough data
9.2
21
Not enough data
9.4
18
|
Verified
Not enough data
9.7
27
|
Verified
Not enough data
9.5
22
|
Verified
Not enough data
9.5
22
|
Verified
Agentic AI - Contact Center
Not enough data
7.0
5
Not enough data
9.2
6
Not enough data
7.3
5
Not enough data
8.0
5
Administrative
Not enough data
9.2
47
|
Verified
Not enough data
9.7
47
|
Verified
Not enough data
9.2
50
|
Verified
Not enough data
9.8
21
|
Verified
Not enough data
9.4
19
|
Verified
Attribution Modeling
Not enough data
8.7
43
Not enough data
8.1
38
Not enough data
Feature Not Available
Not enough data
8.5
33
Not enough data
8.8
39
Not enough data
Feature Not Available
Agentic AI - Attribution
Not enough data
5.8
10
Not enough data
7.0
10
Not enough data
5.8
10
Not enough data
5.2
10
Marketing
Not enough data
8.7
29
Not enough data
9.0
33
Not enough data
9.4
43
Not enough data
9.1
49
Reporting
Not enough data
8.8
48
Not enough data
8.6
46
Not enough data
8.8
43
Collaboration Tools
8.6
117
Not enough data
8.7
82
Not enough data
8.3
77
Not enough data
8.9
86
Not enough data
8.7
79
Not enough data
Meeting Coordination
8.2
116
Not enough data
8.9
119
Not enough data
8.5
114
Not enough data
8.5
88
Not enough data
Software Type
8.9
124
Not enough data
8.7
87
Not enough data
8.8
95
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Basic Communication - Cloud PBX
9.2
31
Not enough data
9.3
29
Not enough data
9.4
29
Not enough data
8.2
29
Not enough data
9.0
31
Not enough data
9.2
30
Not enough data
Advanced Features - Cloud PBX
8.9
29
Not enough data
8.6
28
Not enough data
8.8
30
Not enough data
9.2
30
Not enough data
Platform Basics - VoIP Providers
8.2
43
Not enough data
8.6
47
Not enough data
7.2
42
Not enough data
7.4
41
Not enough data
7.0
37
Not enough data
7.0
35
Not enough data
Basic Communication
9.0
370
|
Verified
Not enough data
7.6
191
|
Verified
Not enough data
8.0
241
|
Verified
Not enough data
7.5
190
|
Verified
Not enough data
8.3
264
|
Verified
Not enough data
9.0
312
|
Verified
Not enough data
Agentic AI - VoIP Providers
7.2
22
Not enough data
7.1
22
Not enough data
7.1
22
Not enough data
7.0
21
Not enough data
Access
7.9
218
Not enough data
7.7
135
|
Verified
Not enough data
8.3
261
|
Verified
Not enough data
Advanced Features
8.2
287
|
Verified
Not enough data
8.4
279
|
Verified
Not enough data
9.1
313
|
Verified
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
6.9
14
Not enough data
7.6
13
Calling
Not enough data
9.8
18
Not enough data
9.2
17
Not enough data
9.5
18
Not enough data
9.5
16
Not enough data
9.2
17
Contacts
Not enough data
9.5
16
Not enough data
9.4
16
Not enough data
9.4
16
Insights
Not enough data
8.2
17
Not enough data
8.9
17
Not enough data
8.9
17
Not enough data
Feature Not Available
Not enough data
7.3
16
Not enough data
8.6
15
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
5.7
5
Not enough data
Not enough data
Training
Not enough data
8.8
8
Not enough data
8.5
8
Not enough data
7.6
7
Not enough data
7.9
8
Feedback
Not enough data
8.1
8
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
8.8
8
Not enough data
7.9
8
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
8.3
42
|
Verified
9.6
13
|
Verified
8.6
48
|
Verified
9.4
12
|
Verified
8.8
40
|
Verified
9.3
10
|
Verified
Features
8.7
51
|
Verified
9.5
13
Feature Not Available
9.4
9
8.2
37
|
Verified
8.9
11
|
Verified
8.5
49
|
Verified
9.5
11
|
Verified
8.1
44
|
Verified
Feature Not Available
7.7
34
9.8
9
Marketing Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Phone Number Management
Not enough data
9.2
294
Not enough data
9.1
249
Not enough data
8.8
180
Tracking
Not enough data
8.9
268
Not enough data
9.0
228
Not enough data
8.9
231
Analytics
Not enough data
9.0
296
Not enough data
9.3
300
Not enough data
8.7
271
Not enough data
8.4
102
Call Routing
Not enough data
8.9
169
Not enough data
8.9
150
Not enough data
8.6
137
Administration
Not enough data
8.5
85
Not enough data
9.2
131
Not enough data
9.1
150
Agentic AI - Inbound Call Tracking
Not enough data
6.2
22
Not enough data
7.0
22
Not enough data
6.1
22
Marketing Operations
Not enough data
8.4
45
Not enough data
9.1
58
Not enough data
8.8
47
Not enough data
9.1
58
Not enough data
8.3
45
Not enough data
8.5
42
Campaign Activity
Not enough data
8.8
51
Not enough data
8.7
62
Not enough data
8.0
44
Not enough data
8.9
55
Not enough data
8.3
40
Not enough data
7.5
35
Agentic AI - Marketing Analytics
Not enough data
6.1
11
Not enough data
7.3
11
Not enough data
6.7
11
Categories
Categories
Shared Categories
8x8 Work and CTM (formerly CallTrackingMetrics) are categorized as UCaaS Platforms
Unique Categories
CTM (formerly CallTrackingMetrics) is categorized as Speech Analytics, Conversation Intelligence, Sales Coaching, Outbound Call Tracking, Inbound Call Tracking, Marketing Analytics, Attribution, Contact Center, and AI Voice Assistants
Reviews
Reviewers' Company Size
8x8 Work
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
CTM (formerly CallTrackingMetrics)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
9.2%
Financial Services
6.6%
Computer Software
5.9%
Insurance
4.1%
Hospital & Health Care
3.7%
Other
70.5%
Marketing and Advertising
38.2%
Internet
6.2%
Construction
4.1%
Consumer Services
3.8%
Hospital & Health Care
3.8%
Other
43.8%
Alternatives
Discussions
Is 8x8 video conferencing secure?
3 Comments
HV
Comment deleted by user.Read more
My name is abdirisak I really like to this software.
2 Comments
GK
excellent and intelligent segmentation Read more
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