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Compare 8x8 Contact Center and Natterbox 
At a Glance
Market Segments
Mid-Market (54.2% of reviews)
Mid-Market (56.7% of reviews)
Entry-Level Pricing
No pricing available
Starting at $82.00 1 User Per Month
8x8 Contact Center
Star Rating
(229)4.1 out of 5
Market Segments
Mid-Market (54.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about 8x8 Contact CenterNatterbox
Star Rating
(122)4.4 out of 5
Market Segments
Mid-Market (56.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $82.00 1 User Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that 8x8 Contact Center excels in overall user satisfaction, reflected in its higher G2 Score compared to Natterbox. Users appreciate the one-on-one support that helps them effectively communicate issues, enhancing their overall experience.
- Users say that Natterbox shines in its ease of administration, particularly for managing call routings. Reviewers highlight how quickly they can make adjustments to meet business needs, showcasing the platform's flexibility and responsiveness.
- According to verified reviews, 8x8 Contact Center is praised for its robust API, which simplifies data transfer processes. Users find the data extraction straightforward, making it a valuable tool for integrating with their data warehouse.
- Reviewers mention that Natterbox's integration with Salesforce is a significant advantage, providing a seamless experience. Users love that it works flawlessly within their existing systems, contributing to its stability over time.
- G2 reviewers highlight that while 8x8 Contact Center has a strong focus on collaboration, with users noting excellent partnerships for feature development, Natterbox also receives commendations for its innovative AI-powered features that keep it competitive in the market.
- Users report that 8x8 Contact Center has a slightly more challenging setup process compared to Natterbox, which benefits from a more intuitive onboarding experience. This difference can impact how quickly teams can start using the software effectively.
Pricing
Entry-Level Pricing
8x8 Contact Center
No pricing availableNatterbox
PRO
Starting at $82.00
1 User Per Month
Fully-featured voice solution for small to midsize contact centers and sales teams.
- Access to the Natterbox Platform
- Voice Channel Package
- IVR, Auto-attendant, & Hunt Groups
Free Trial
8x8 Contact Center
No trial information availableNatterbox
No trial information availableRatings
Meets Requirements
8.4
193
8.6
105
Ease of Use
8.3
197
9.0
107
Ease of Setup
7.7
115
8.5
86
Ease of Admin
8.1
112
8.8
78
Quality of Support
8.1
187
9.0
102
Has the product been a good partner in doing business?
8.4
112
8.9
77
Product Direction (% positive)
8.0
194
9.2
103
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Call Analytics
Not enough data
9.7
12
Not enough data
7.1
7
Not enough data
9.3
12
Not enough data
8.6
6
Agent Performance Management
Not enough data
7.7
10
Not enough data
8.3
12
Not enough data
7.7
10
Generative AI
Not enough data
8.3
5
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
8.9
19
Not enough data
8.4
18
Not enough data
9.1
24
Engagement
Not enough data
8.9
15
Not enough data
9.2
22
Not enough data
9.1
21
Performance
Not enough data
9.0
23
Not enough data
8.8
18
Generative AI
Not enough data
6.5
8
Not enough data
6.7
10
Channels
9.0
100
|
Verified
8.7
63
6.9
65
|
Verified
7.1
43
7.4
67
|
Verified
6.7
39
7.8
60
|
Verified
6.4
39
7.6
62
|
Verified
7.0
37
Generative AI
6.1
34
7.1
25
Functions
8.3
96
|
Verified
8.4
58
8.6
95
|
Verified
8.3
57
8.5
89
|
Verified
8.0
47
8.1
73
|
Verified
7.9
42
7.9
69
Feature Not Available
8.5
85
|
Verified
8.5
55
8.1
84
8.3
55
8.3
77
|
Verified
8.2
43
Agentic AI - Contact Center
7.0
5
Not enough data
6.9
6
Not enough data
6.1
6
Not enough data
5.8
6
Not enough data
Administrative
8.0
83
|
Verified
8.6
52
8.8
92
|
Verified
8.8
62
8.4
97
|
Verified
8.5
65
8.7
81
|
Verified
8.9
56
8.0
71
|
Verified
7.7
45
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
7.6
25
|
Verified
Not enough data
7.4
23
|
Verified
Not enough data
6.8
17
|
Verified
Not enough data
6.6
18
Not enough data
7.3
21
Not enough data
Administration
7.5
25
|
Verified
Not enough data
7.7
27
|
Verified
Not enough data
8.2
28
|
Verified
Not enough data
6.8
18
|
Verified
Not enough data
7.0
21
|
Verified
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.7
10
Not enough data
8.4
15
Not enough data
8.6
14
Not enough data
8.4
16
Not enough data
8.2
15
Not enough data
8.8
16
Not enough data
8.8
13
Not enough data
Generative AI
6.1
9
Not enough data
Workforce Management
8.7
15
Not enough data
8.5
13
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.4
14
Not enough data
9.0
15
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
9.2
35
Not enough data
5.8
13
Not enough data
6.3
21
Not enough data
7.4
14
Not enough data
7.9
21
Not enough data
8.6
26
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
8.1
24
Not enough data
8.1
23
Not enough data
7.3
16
Advanced Features
Not enough data
8.2
26
Not enough data
7.6
19
Not enough data
8.7
26
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
Not enough data
9.5
49
Not enough data
7.8
42
Not enough data
9.2
45
Not enough data
9.3
49
Not enough data
Feature Not Available
Contacts
Not enough data
8.4
40
Not enough data
7.7
37
Not enough data
8.1
34
Insights
Not enough data
8.9
43
Not enough data
8.6
45
Not enough data
8.3
44
Not enough data
7.6
36
Not enough data
7.4
34
Not enough data
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Feedback
Not enough data
Feature Not Available
Not enough data
7.7
14
Not enough data
7.1
14
Not enough data
7.7
14
Not enough data
Feature Not Available
Not enough data
7.7
17
Not enough data
Feature Not Available
Generative AI
Not enough data
8.1
8
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
8x8 Contact Center and Natterbox are categorized as Contact Center Quality Assurance, Speech Analytics, Contact Center, and AI Customer Support Agents
Unique Categories
8x8 Contact Center is categorized as Live Chat, Auto Dialer, Call Center Infrastructure (CCI), Customer Service Automation, Contact Center Knowledge Base, Customer Communications Management, Conversational Support, Digital Customer Service Platforms, Help Desk, Social Customer Service, Contact Center Workforce, Proactive Notification, Customer Self-Service, and Chatbots
Natterbox is categorized as Conversation Intelligence, Sales Coaching, Outbound Call Tracking, VoIP Providers, and Salesforce AppExchange Apps
Reviews
Reviewers' Company Size
8x8 Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Natterbox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
11.7%
Information Technology and Services
7.9%
Hospital & Health Care
6.1%
Security and Investigations
5.6%
Banking
5.6%
Other
63.1%
Financial Services
15.0%
Staffing and Recruiting
7.5%
Manufacturing
6.7%
Leisure, Travel & Tourism
6.7%
Information Technology and Services
5.8%
Other
58.3%
Alternatives
Discussions
How can the 8x8 Contact Center include usage minutes with every license?
1 Comment
Official Response from 8x8 Contact Center
Unlike all other CCaaS providers, 8x8 owns native VoIP technology which enables us to include usage minutes with every license and allows us to manage,...Read more
How has your overall experience been with this product?
1 Comment
PT
Using 8x8 with Salesforce has overall been a very pleasant experience. The ability to create tasks attached to various numbers when customers call in, along...Read more
How can I get someone to help me with creating custom reports for VCC?
1 Comment
WG
8x8 Platform Analytics gives you some flexibility with regard to creating custom reports. It is very limited, though. When making my reports, I would just...Read more
Natterbox Competitors
1 Comment
IM
Hi Mak if you are recruiting for us please reach to us directly to discuss.Read more
Issues with Not Connected calls report
1 Comment
OS
Yes. We're going through this now. The reporting for this and the support we get from Nattertbox is absolute garbage. They are condescending and speak in IT...Read more
What is Salesforce voice?
1 Comment
RK
Salesforce Voice allows companies to manage customer phone interactions from within the Salesforce platform Read more
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