# Best UCaaS Platforms for Small Business - Page 2

*By [Neeraja Prakash](https://research.g2.com/insights/author/neeraja-prakash)*


Products classified in the overall UCaaS Platforms category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business UCaaS Platforms to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business UCaaS Platforms category.

In addition to qualifying for inclusion in the UCaaS Platforms category, to qualify for inclusion in the Small Business UCaaS Platforms category, a product must have at least 10 reviews left by a reviewer from a small business.





## Top UCaaS Platforms at a Glance
| # | Product | Rating | Best For | What Users Say |
|---|---------|--------|----------|----------------|
| 1 | [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) | 4.5/5.0 (53,534 reviews) | AI-powered meeting collaboration with unified workspace | "[Smooth, Reliable Team Collaboration in One Place with Zoom Workplace](https://www.g2.com/survey_responses/zoom-workplace-review-13077396)" |
| 2 | [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) | 4.2/5.0 (17,661 reviews) | Hybrid meetings with AI-powered inclusivity features | "[Rock Solid and User-Friendly for Virtual Meetings](https://www.g2.com/survey_responses/webex-suite-review-10780203)" |
| 3 | [Nextiva](https://www.g2.com/products/nextiva/reviews) | 4.5/5.0 (3,552 reviews) | Remote-first call routing with mobility | "[Reliable, Scalable Communications with Outstanding Support](https://www.g2.com/survey_responses/nextiva-review-12886187)" |
| 4 | [RingEX](https://www.g2.com/products/ringex/reviews) | 4.2/5.0 (1,379 reviews) | AI call summaries for distributed teams | "[Stable calls, solid messaging, and AI that actually helps after meetings](https://www.g2.com/survey_responses/ringex-review-13097268)" |
| 5 | [Webex Calling](https://www.g2.com/products/webex-calling/reviews) | 4.5/5.0 (615 reviews) | CRM-integrated call analytics and location-based routing | "[Webex Calling Makes Switching Between Calls Effortless](https://www.g2.com/survey_responses/webex-calling-review-12721066)" |
| 6 | [8x8 Work](https://www.g2.com/products/8x8-work/reviews) | 4.2/5.0 (896 reviews) | Mobile-first calling with Teams integration | "[Feature-Rich Phone System with Great Ring Groups & Analytics](https://www.g2.com/survey_responses/8x8-work-review-13060988)" |
| 7 | [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) | 4.4/5.0 (4,035 reviews) | — | "[User-Friendly Transcripts and Easy Contact Management](https://www.g2.com/survey_responses/dialpad-connect-review-13036710)" |
| 8 | [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) | 4.4/5.0 (1,390 reviews) | — | "[Easy Setup, Empowers Call Center Efficiency](https://www.g2.com/survey_responses/goto-connect-review-1180338)" |
| 9 | [Ringover](https://www.g2.com/products/ringover/reviews) | 4.6/5.0 (467 reviews) | CRM-integrated calling with automatic conversation logging | "[Seamless Embedded Calling with Ringover—and Truly Responsive Support](https://www.g2.com/survey_responses/ringover-review-12851244)" |
| 10 | [Zoho Meeting](https://www.g2.com/products/zoho-meeting/reviews) | 4.5/5.0 (1,139 reviews) | Zoho-integrated webinars with embedded registration tracking | "[Sharing my screen saves me from a lot of back-and-forth](https://www.g2.com/survey_responses/zoho-meeting-review-13064237)" |


## G2 Grid® for UCaaS Platforms
![G2 Grid® for UCaaS Platforms plotting products by satisfaction and market presence](https://www.g2.com/categories/ucaas-platforms/grids.png?focus%5B%5D=7372&focus%5B%5D=53495&focus%5B%5D=1173&focus%5B%5D=18255&focus%5B%5D=71595&focus%5B%5D=70977&focus%5B%5D=1332029&focus%5B%5D=3695)
Highlighted products: Zoom Workplace, Nextiva, RingEX, Webex Suite, 8x8 Work, Webex Calling, Dialaxy, and GoTo Connect.
Underlying data: [Grid® JSON](https://www.g2.com/categories/ucaas-platforms/grids.json?focus%5B%5D=zoom-workplace&focus%5B%5D=nextiva&focus%5B%5D=ringex&focus%5B%5D=cisco-webex-suite&focus%5B%5D=8x8-work&focus%5B%5D=webex-calling&focus%5B%5D=dialaxy&focus%5B%5D=goto-connect&segment=small-business)


## How Many UCaaS Platforms Products Does G2 Track?
**Total Products under this Category:** 224

### Category Stats (Jul 2026)
- **Average Rating**: 4.36/5 (↑0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product**: Horizon Collaborate (+6.25%) - Among all products in this category, Horizon Collaborate recorded the largest rating increase compared to last month
*Last updated: July 21, 2026*


## How Does G2 Rank UCaaS Platforms Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 98,800+ Authentic Reviews
- 224+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.



---

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---

## What Are the Top-Rated UCaaS Platforms Products in 2026?
### 1. [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews)
Work smarter with Vonage Business Communications, our unified communications platform: seamlessly connect via voice, messaging and video, virtually anywhere globally. Over 40 powerful features give you the right balance of flexibility and control, offering everything your business needs to work smarter. With our award-winning mobile app, you can manage your communications from any device and collaborate from virtually anywhere. We boast a 99.999% uptime reliability¹, ensuring maximum productivity. Setup is simple, quick, and easy to scale as your business grows. No annual contracts mean you can cancel anytime. And we pride ourselves on top-notch customer service: access to help is just plain simple. That means you can call, email, chat, or visit our online support centers. We even offer customer portals with knowledge base articles that can help you find answers 24/7. ¹The 99.999% uptime claim is based on an average of Vonage Business's call availability.


**Average Rating:** 4.3/5.0
**Total Reviews:** 478
**How Do G2 Users Rate Vonage Business Communications?**

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.8/10)
- **Tenancy Flexibility:** 8.6/10 (Category avg: 8.8/10)
- **Video Conferencing:** 8.6/10 (Category avg: 8.8/10)
- **Native VoIP:** 8.9/10 (Category avg: 8.9/10)

**Who Is the Company Behind Vonage Business Communications?**

- **Seller:** [Vonage](https://www.g2.com/sellers/vonage)
- **Year Founded:** 2001
- **HQ Location:** Holmdel, NJ
- **Twitter:** @Vonage (11,195 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/5028/ (2,776 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** President, Office Manager
- **Top Industries:** Staffing and Recruiting, Information Technology and Services
- **Company Size:** 60% Small-Business, 33% Mid-Market


#### What Are Vonage Business Communications's Pros and Cons?

**Pros:**

- Ease of Use (21 reviews)
- Reliability (10 reviews)
- Calling Features (9 reviews)
- Customer Support (9 reviews)
- Messaging Features (9 reviews)

**Cons:**

- Texting Limitations (8 reviews)
- Call Drops (4 reviews)
- Customer Service (4 reviews)
- Call Connectivity Issues (3 reviews)
- Connection Issues (3 reviews)


### What Do G2 Reviewers Say About Vonage Business Communications?
*AI-generated summary from verified user reviews*

**Pros:**

- Users commend the **ease of use** of Vonage Business Communications, enhancing their daily communication with prospects effectively.
- Users commend the **reliability** of Vonage Business Communications, ensuring consistent connectivity for their daily business engagements.
- Users value the **integrated calling features** of Vonage, enhancing communication and simplifying remote team interactions.
- Users praise Vonage for its **fantastic customer support** , enhancing their overall experience with the service.
- Users appreciate the **easy-to-use messaging features** of Vonage Business Communications, enhancing their communication efficiency on-the-go.

**Cons:**

- Users report **texting limitations** with Vonage, affecting message delivery and causing frustration during communications.
- Users report frequent **call drops** , leading to missed communications and frustrating connectivity issues with Vonage Business Communications.
- Users express frustration with **slow and unhelpful customer service** , hindering issue resolution and complicating project needs.
- Users report **call connectivity issues** with Vonage, including dropped calls and trouble transferring between devices.
- Users experience **connection issues** with Vonage, leading to dropped calls and missed alerts despite generally good service.

#### What Are Recent G2 Reviews of Vonage Business Communications?

**"[Reliable, Flexible Communication That Keeps Our Team Connected Anywhere](https://www.g2.com/survey_responses/vonage-business-communications-review-12887738)"**

**Rating:** 5.0/5.0 stars
*— Pavnesh C.*

[Read full review](https://www.g2.com/survey_responses/vonage-business-communications-review-12887738)

---

**"[All-in-One Cloud Communications with Powerful APIs and Innovation](https://www.g2.com/survey_responses/vonage-business-communications-review-12775716)"**

**Rating:** 5.0/5.0 stars
*— Mohamed S.*

[Read full review](https://www.g2.com/survey_responses/vonage-business-communications-review-12775716)

---


#### What Are G2 Users Discussing About Vonage Business Communications?

- [What is Vonage Business Communications used for?](https://www.g2.com/discussions/vonage-business-communications-what-is-vonage-business-communications-used-for) - 2 comments
- [What is Vonage Business Communications used for?](https://www.g2.com/discussions/what-is-vonage-business-communications-used-for) - 1 comment

### 2. [Broadvoice](https://www.g2.com/products/broadvoice-broadvoice/reviews)
Broadvoice simplifies communications for small and medium businesses (SMBs) by combining powerful cloud PBX, UC and collaboration features with virtual call center in one award-winning Unified Communications as a Service (UCaaS) platform that delivers enterprise-class features at affordable rates. The platform is connected to Broadvoice’s secure, redundant network and hosting infrastructure, enabling SMBs to connect with customers securely anytime, anywhere and with any device. Broadvoice is ranked in the Deloitte Technology Fast 500 and Inc. 500 Fastest Growing Private Companies in America. 


**Average Rating:** 4.5/5.0
**Total Reviews:** 63
**How Do G2 Users Rate Broadvoice?**

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.8/10)
- **Tenancy Flexibility:** 9.8/10 (Category avg: 8.8/10)
- **Video Conferencing:** 9.5/10 (Category avg: 8.8/10)
- **Native VoIP:** 9.9/10 (Category avg: 8.9/10)

**Who Is the Company Behind Broadvoice?**

- **Seller:** [Broadvoice](https://www.g2.com/sellers/broadvoice)
- **Year Founded:** 2005
- **HQ Location:** Northridge, US
- **Twitter:** @broadvoice (562 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/57907 (258 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Information Technology and Services, Hospital & Health Care
- **Company Size:** 59% Small-Business, 27% Mid-Market


#### What Are Broadvoice's Pros and Cons?

**Pros:**

- Ease of Use (18 reviews)
- Customer Support (13 reviews)
- Reliability (13 reviews)
- VoIP Services (11 reviews)
- Accessibility (9 reviews)

**Cons:**

- Lack of Intuitiveness (5 reviews)
- Call Connectivity Issues (3 reviews)
- Call Issues (3 reviews)
- Complex Processes (3 reviews)
- Internet Dependency (3 reviews)


### What Do G2 Reviewers Say About Broadvoice?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find Broadvoice **extremely user-friendly** , enjoying its easy app and straightforward interface for seamless communication.
- Users value Broadvoice for its **excellent US-based customer support** , ensuring assistance is readily available when needed.
- Users appreciate the **reliability** of Broadvoice, noting its seamless operation and excellent customer support.
- Users appreciate the **flexibility and convenience** of Broadvoice VoIP services, enhancing communication while working hybrid.
- Users appreciate the **global accessibility** of Broadvoice, enabling seamless communication and collaboration from anywhere.

**Cons:**

- Users find the **lack of intuitiveness** in Broadvoice, especially with the mobile app and call flow creation, frustrating.
- Users experience **call connectivity issues** occasionally, with calls cutting off or stalling unexpectedly during conversations.
- Users often face **call quality issues** with Broadvoice, including dropped calls and difficulty in understanding conversations.
- Users find the **call tree setup and customer portal complicated** , impacting their overall experience with Broadvoice.
- Users note the **dependency on internet connectivity** for Broadvoice, which can impact call quality and service reliability.

#### What Are Recent G2 Reviews of Broadvoice?

**"[Great Customer Service and Fluent Call Handling](https://www.g2.com/survey_responses/broadvoice-review-10991686)"**

**Rating:** 5.0/5.0 stars
*— Mathew B.*

[Read full review](https://www.g2.com/survey_responses/broadvoice-review-10991686)

---

**"[Broadvoice Enhances Mobility with Reliable VoIP](https://www.g2.com/survey_responses/broadvoice-review-6643620)"**

**Rating:** 4.5/5.0 stars
*— Carlton W.*

[Read full review](https://www.g2.com/survey_responses/broadvoice-review-6643620)

---


#### What Are G2 Users Discussing About Broadvoice?

- [What is BroadVoice Cloud PBX used for?](https://www.g2.com/discussions/what-is-broadvoice-cloud-pbx-used-for)

### 3. [Mitel](https://www.g2.com/products/mitel/reviews)
Talk. Chat. Collaborate. Interact. MiCloud Connect is a full-featured collaboration and communication solution that empowers users to work more efficiently and productively no matter their location. Our focus on ease-of-use and the mobile workstyle delivers streamlined features and intuitive interfaces so users can easily interact with each other and not have to focus on making the software work.


**Average Rating:** 3.8/5.0
**Total Reviews:** 220
**How Do G2 Users Rate Mitel?**

- **Has the product been a good partner in doing business?:** 7.4/10 (Category avg: 8.8/10)
- **Tenancy Flexibility:** 7.0/10 (Category avg: 8.8/10)
- **Video Conferencing:** 8.1/10 (Category avg: 8.8/10)
- **Native VoIP:** 8.0/10 (Category avg: 8.9/10)

**Who Is the Company Behind Mitel?**

- **Seller:** [Mitel Networks](https://www.g2.com/sellers/mitel-networks-01d2c63e-d7d9-47b7-9278-bf4db28c95a9)
- **Year Founded:** 1972
- **HQ Location:** Kanata, Ontario
- **Twitter:** @Mitel (22,451 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/4924/ (4,011 employees on LinkedIn®)
- **Total Revenue (USD mm):** $1,300

**Who Uses This Product?**
- **Who Uses This:** Office Manager, IT Manager
- **Top Industries:** Information Technology and Services, Financial Services
- **Company Size:** 47% Small-Business, 46% Mid-Market


#### What Are Mitel's Pros and Cons?

**Pros:**

- Ease of Use (2 reviews)
- Easy Setup (2 reviews)
- Easy Access (1 reviews)
- Easy Implementation (1 reviews)
- Easy Integration (1 reviews)

**Cons:**

- Performance Issues (2 reviews)
- Software Bugs (2 reviews)
- App Instability (1 reviews)
- Complex Reporting (1 reviews)
- Connection Issues (1 reviews)


### What Do G2 Reviewers Say About Mitel?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find Mitel's solutions easy to implement, highlighting the **user-friendly interface** that enhances overall functionality.
- Users love the **easy setup** of Mitel solutions, enabling smooth integration with existing systems and user-friendly interfaces.
- Users appreciate the **easy access** of Mitel's solutions, noting their seamless integration and user-friendly interfaces.
- Users appreciate the **easy implementation** of Mitel solutions, seamlessly integrating with existing platforms and user-friendly interfaces.
- Users appreciate the **easy integration** of Mitel's solutions with existing platforms, enhancing overall usability and efficiency.

**Cons:**

- Users experience **performance issues** with Mitel, citing frequent bugs and crashes that hinder effective usage.
- Users report frequent **software bugs** that lead to crashes and frustrating technical difficulties during use.
- Users experience significant **app instability** with Mitel, as the Mobility application is often non-functional.
- Users find **complex reporting** in Mitel to be time-consuming and prone to technical difficulties, affecting usability.
- Users report frequent **connection issues** with Mitel, leading to an unreliable experience with the Mobility application.

#### What Are Recent G2 Reviews of Mitel?

**"[A Unified communication platform short review](https://www.g2.com/survey_responses/mitel-review-11054570)"**

**Rating:** 5.0/5.0 stars
*— Menard B.*

[Read full review](https://www.g2.com/survey_responses/mitel-review-11054570)

---

**"[Sunsetting soon, move to cloud](https://www.g2.com/survey_responses/mitel-review-11913776)"**

**Rating:** 5.0/5.0 stars
*— Verified User in Consumer Services*

[Read full review](https://www.g2.com/survey_responses/mitel-review-11913776)

---


#### What Are G2 Users Discussing About Mitel?

- [What is Mitel MiCloud Connect used for?](https://www.g2.com/discussions/what-is-mitel-micloud-connect-used-for)
- [How do I download Mitel connect?](https://www.g2.com/discussions/how-do-i-download-mitel-connect)
- [What does Mitel Connect do?](https://www.g2.com/discussions/what-does-mitel-connect-do)
- [How do I share my screen with Mitel connect?](https://www.g2.com/discussions/how-do-i-share-my-screen-with-mitel-connect)
- [What is MiCloud connect?](https://www.g2.com/discussions/what-is-micloud-connect)

### 4. [Zoiper](https://www.g2.com/products/zoiper/reviews)
Zoiper's Whitelabel Softphone is a customizable VoIP solution designed for businesses seeking to offer a branded communication experience to their users. This platform enables companies to tailor the softphone's interface, features, and functionalities to align with their brand identity and meet specific operational requirements. Key Features and Functionality: - Brand Customization: Incorporate your company's logo, color scheme, fonts, and icons to create a cohesive brand experience. - User Interface Personalization: Develop a custom interface that enhances user experience and reflects your brand's aesthetics. - Smart Provisioning: Configure different features and licenses for various user groups, such as novice or business users, ensuring tailored functionality. - Custom Feature Sets: Add or remove features according to the specific needs of different user segments. - Flexible Licensing Models: Choose from per-user to unlimited user installations to suit your business model. - Advanced Communication Support: Ensure compatibility with IMS/RCS, VoLTE, and secure communication protocols for enhanced connectivity and security. Primary Value and User Solutions: Zoiper's Whitelabel Softphone empowers businesses to deliver a seamless and branded communication experience to their users. By offering extensive customization options, companies can align the softphone with their brand identity, enhancing user engagement and satisfaction. The platform's flexibility in provisioning and feature configuration allows businesses to cater to diverse user needs, improving operational efficiency. Additionally, support for advanced communication standards and secure protocols ensures reliable and secure communication, addressing the critical needs of modern enterprises.


**Average Rating:** 4.4/5.0
**Total Reviews:** 52
**How Do G2 Users Rate Zoiper?**

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.8/10)
- **Tenancy Flexibility:** 8.9/10 (Category avg: 8.8/10)
- **Video Conferencing:** 7.5/10 (Category avg: 8.8/10)
- **Native VoIP:** 9.0/10 (Category avg: 8.9/10)

**Who Is the Company Behind Zoiper?**

- **Seller:** [Zoiper.com](https://www.g2.com/sellers/zoiper-com)
- **Year Founded:** 2003
- **HQ Location:** N/A
- **Twitter:** @Zoiper (2,243 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/5219260/ (20 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Information Technology and Services
- **Company Size:** 53% Small-Business, 45% Mid-Market


#### What Are Zoiper's Pros and Cons?

**Pros:**

- Affordable (1 reviews)
- Ease of Use (1 reviews)
- Easy Integrations (1 reviews)
- Easy Setup (1 reviews)
- Features (1 reviews)

**Cons:**

- Missed Calls (1 reviews)
- Privacy Concerns (1 reviews)
- Security Concerns (1 reviews)
- Software Bugs (1 reviews)


### What Do G2 Reviewers Say About Zoiper?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find Zoiper to be **cost-effective** , especially beneficial for businesses with remote workers and multiple locations.
- Users appreciate the **ease of use** of Zoiper, enabling fast and efficient call management.
- Users value the **easy integrations** of Zoiper, enhancing their setup experience with streamlined features.
- Users value the **easy setup** of Zoiper, appreciating its seamless integration and user-friendly experience.
- Users love the **ease of setup** and integration features of Zoiper, enhancing their overall experience.

**Cons:**

- Users find the **interface accessibility lacking** , expressing a desire for a more user-friendly experience.
- Users express concerns about **privacy issues** with Zoiper, highlighting potential vulnerabilities and risks of data breaches.
- Users express concerns about **security vulnerabilities** in Zoiper, emphasizing the importance of proper configuration to protect sensitive data.
- Users report that Zoiper has **frequent crashes** , requiring them to reopen in safe mode for resolution.

#### What Are Recent G2 Reviews of Zoiper?

**"[Easy Setup, Affordable, and Reliable VoIP App](https://www.g2.com/survey_responses/zoiper-review-12628222)"**

**Rating:** 4.5/5.0 stars
*— Verified User in Legal Services*

[Read full review](https://www.g2.com/survey_responses/zoiper-review-12628222)

---

**"[Very intuitive, the free account is good for personal use](https://www.g2.com/survey_responses/zoiper-review-11398689)"**

**Rating:** 4.0/5.0 stars
*— Santiago G.*

[Read full review](https://www.g2.com/survey_responses/zoiper-review-11398689)

---


#### What Are G2 Users Discussing About Zoiper?

- [What is zoiper software?](https://www.g2.com/discussions/what-is-zoiper-software)
- [Is zoiper a softphone?](https://www.g2.com/discussions/is-zoiper-a-softphone) - 1 comment
- [What is zoiper used for?](https://www.g2.com/discussions/what-is-zoiper-used-for)
- [How much does zoiper cost?](https://www.g2.com/discussions/how-much-does-zoiper-cost)

### 5. [Fusion Connect: Modern Connectivity and Communications Solutions](https://www.g2.com/products/fusion-connect-modern-connectivity-and-communications-solutions/reviews)
Fusion Connect, an industry leading cloud communications provider, removes complexity so customers can focus on running their business. We use our technical expertise and industry know-how to build the ‘right-fit’ communications and collaboration solutions for our customers, be it managed connectivity and network access, UCaaS, CCaaS, SD-WAN, managed security, or Microsoft Teams. Fusion Connect, a Morgan Stanley Company, takes a unique customer-first approach to building, implementing, and supporting customized solutions with uptime performance backed by an industry-leading service guarantee.


**Average Rating:** 4.4/5.0
**Total Reviews:** 63
**How Do G2 Users Rate Fusion Connect: Modern Connectivity and Communications Solutions?**

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.8/10)
- **Tenancy Flexibility:** 8.5/10 (Category avg: 8.8/10)
- **Video Conferencing:** 8.7/10 (Category avg: 8.8/10)
- **Native VoIP:** 8.3/10 (Category avg: 8.9/10)

**Who Is the Company Behind Fusion Connect: Modern Connectivity and Communications Solutions?**

- **Seller:** [Fusion Connect](https://www.g2.com/sellers/fusion-connect)
- **Company Website:** https://www.fusionconnect.com
- **Year Founded:** 2003
- **HQ Location:** Atlanta, Georgia, United States
- **Twitter:** @FusionConnectSM (1,114 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/63248/ (1,615 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Non-Profit Organization Management, Restaurants
- **Company Size:** 37% Small-Business, 33% Mid-Market


#### What Are Fusion Connect: Modern Connectivity and Communications Solutions's Pros and Cons?

**Pros:**

- Helpful (17 reviews)
- Customer Support (16 reviews)
- Ease of Use (13 reviews)
- Reliability (11 reviews)
- Customer Service (8 reviews)

**Cons:**

- Billing Issues (6 reviews)
- Poor Customer Support (6 reviews)
- Complex Processes (5 reviews)
- Connection Issues (5 reviews)
- Customer Service (5 reviews)


### What Do G2 Reviewers Say About Fusion Connect: Modern Connectivity and Communications Solutions?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **quick communication and responsive support** from Fusion Connect, enhancing efficiency in their operations.
- Users value the **responsive tech support** of Fusion Connect, appreciating their urgency and professionalism in critical situations.
- Users appreciate the **ease of use** of Fusion Connect, simplifying management with one bill and excellent support.
- Users commend the **reliable connectivity** of Fusion Connect, noting seamless transitions and excellent support from the internal team.
- Users highly value the **excellent customer service** from Fusion Connect, noting fast response times and helpful support.

**Cons:**

- Users have experienced **billing issues** with Fusion Connect, though improvements have been made and challenges are decreasing.
- Users often face **poor customer support** , experiencing delayed responses and disconnected information from different teams.
- Users experience **complex processes** with the customer portal and billing, impacting ease of use and efficiency.
- Users report experiencing **connection issues** due to reliance on third-party carriers, leading to delays and frustration.
- Users find Fusion Connect's **customer service lacking** , with disconnected responses and delayed issue resolution impacting their overall experience.

#### What Are Recent G2 Reviews of Fusion Connect: Modern Connectivity and Communications Solutions?

**"[Easy Transition with Significant Cost Savings](https://www.g2.com/survey_responses/fusion-connect-modern-connectivity-and-communications-solutions-review-11873272)"**

**Rating:** 5.0/5.0 stars
*— Kevin R.*

[Read full review](https://www.g2.com/survey_responses/fusion-connect-modern-connectivity-and-communications-solutions-review-11873272)

---

**"[Fusion Connect always Delivers](https://www.g2.com/survey_responses/fusion-connect-modern-connectivity-and-communications-solutions-review-11629005)"**

**Rating:** 4.5/5.0 stars
*— Nicholas K.*

[Read full review](https://www.g2.com/survey_responses/fusion-connect-modern-connectivity-and-communications-solutions-review-11629005)

---



### 6. [EnableX](https://www.g2.com/products/enablex-programmable-cloud/reviews)
EnableX Programmable Cloud, a leader in omnichannel communications, enables brands to create meaningful customer engagement at scale—without the complexity of telecom infrastructure. Our carrier-grade platform seamlessly integrates voice, video, and text messaging into web, desktop, and mobile applications through developer-friendly APIs and SDKs, ensuring effortless connectivity across channels and platforms, including SMS, WhatsApp, RCS, Instagram, and Facebook Messenger. Beyond traditional communications, EnableX enhances customer interactions with AI-powered solutions like FaceAI which offers real-time facial and emotion recognition, and Text-to-Speech (TTS) for natural, emotion-aware customer interactions. These advanced capabilities drive intelligent automation, personalised engagement, and richer conversational experiences. Trusted by telecom operators, enterprises, service providers, and system integrators worldwide, EnableX offers transparent pricing, flexible deployment options (public, private, or on-premise), and white-label solutions that provide businesses with full control over their communication infrastructure. With EnableX, businesses can focus on what matters most: delivering seamless, intelligent, and engaging customer interactions with ease and efficiency.


**Average Rating:** 4.6/5.0
**Total Reviews:** 169
**How Do G2 Users Rate EnableX?**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.8/10)
- **Tenancy Flexibility:** 6.7/10 (Category avg: 8.8/10)
- **Video Conferencing:** 8.3/10 (Category avg: 8.8/10)
- **Native VoIP:** 6.7/10 (Category avg: 8.9/10)

**Who Is the Company Behind EnableX?**

- **Seller:** [VCLOUDX](https://www.g2.com/sellers/vcloudx)
- **Year Founded:** 2017
- **HQ Location:** Singapore
- **Twitter:** @EnablexIo (108 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/18241218/ (43 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 52% Small-Business, 31% Mid-Market


#### What Are EnableX's Pros and Cons?

**Pros:**

- Ease of Use (31 reviews)
- Easy Integration (14 reviews)
- Easy Integrations (13 reviews)
- Video Quality (13 reviews)
- Easy Setup (12 reviews)

**Cons:**

- Poor Documentation (9 reviews)
- Limited Features (8 reviews)
- Limited Customization (6 reviews)
- Audio Issues (4 reviews)
- Missing Features (4 reviews)


### What Do G2 Reviewers Say About EnableX?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **ease of use** of EnableX, enabling quick development and deployment of applications effortlessly.
- Users appreciate the **easy integration** of EnableX, making it simple to perform all video integration needs.
- Users appreciate the **easy API integrations** of EnableX, enjoying seamless functionality with minimal coding required.
- Users commend the **high video quality** of EnableX, appreciating its fast and easy-to-use communication features.
- Users appreciate the **easy setup** of EnableX, allowing quick integration and deployment of applications within hours.

**Cons:**

- Users find the **poor documentation** of EnableX frustrating, wishing for clearer guidance and structured examples for better implementation.
- Users highlight the **limited features** of EnableX, noting missing integrations and essential functionalities like chat.
- Users find the **limited customization** options in EnableX restrictive, affecting their ability to tailor solutions effectively.
- Users experience **audio issues** during low network conditions, affecting the overall quality and performance of EnableX.
- Users feel the lack of **missing features** like background effects and chat options limits EnableX's functionality.

#### What Are Recent G2 Reviews of EnableX?

**"[This is a very best Video call app for corporates meetings and webinar](https://www.g2.com/survey_responses/enablex-review-9978410)"**

**Rating:** 4.5/5.0 stars
*— Ashish  S.*

[Read full review](https://www.g2.com/survey_responses/enablex-review-9978410)

---

**"[EnableX Voice API features](https://www.g2.com/survey_responses/enablex-review-10316535)"**

**Rating:** 5.0/5.0 stars
*— Nishant C.*

[Read full review](https://www.g2.com/survey_responses/enablex-review-10316535)

---


#### What Are G2 Users Discussing About EnableX?

- [What advice would you give to others considering EnableX for video conferencing and communication solutions?](https://www.g2.com/discussions/what-advice-would-you-give-to-others-considering-enablex-for-video-conferencing-and-communication-solutions)
- [What is EnableX Communication APIs used for?](https://www.g2.com/discussions/what-is-enablex-communication-apis-used-for)
- [What is EnableX Video Meeting used for?](https://www.g2.com/discussions/what-is-enablex-video-meeting-used-for)

### 7. [@work](https://www.g2.com/products/work/reviews)
@work is a secure workplace collaboration suite designed to bring your whole company together at an optimum value.


**Average Rating:** 4.5/5.0
**Total Reviews:** 26
**How Do G2 Users Rate @work?**

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.8/10)
- **Video Conferencing:** 10.0/10 (Category avg: 8.8/10)

**Who Is the Company Behind @work?**

- **Seller:** [eUnite](https://www.g2.com/sellers/eunite)
- **Year Founded:** 2003
- **HQ Location:** Irvine, US
- **LinkedIn® Page:** https://www.linkedin.com/company/euniteinc/ (71 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 38% Small-Business, 31% Mid-Market


#### What Are @work's Pros and Cons?

**Pros:**

- Convenience (1 reviews)
- Ease of Use (1 reviews)
- Efficiency (1 reviews)
- Security (1 reviews)
- Task Management (1 reviews)

**Cons:**

- Difficult Navigation (1 reviews)
- Learning Curve (1 reviews)
- Performance Issues (1 reviews)
- Slow Speed (1 reviews)


### What Do G2 Reviewers Say About @work?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **seamless efficiency** of @work, which effectively streamlines their workflow for better productivity.
- Users find the **ease of use** of @work to be a seamless way to enhance their workflow efficiency.
- Users highlight the **efficiency** of @work, noting its ability to streamline workflows effortlessly.
- Users value the **robust security** features of @work, ensuring their tasks are managed effectively and securely.
- Users appreciate the **effective task alignment** in @work, boosting productivity and ensuring secure management of tasks.

**Cons:**

- Users struggle with the **difficult navigation** in @work, making it challenging for newcomers to become proficient.
- Users often struggle with the **steep learning curve** of @work, making it challenging for new users to adapt.
- Users experience **performance issues** with @work, occasionally noticing slowdowns that impact productivity despite its benefits.
- Users find that the software has **slow speed** at times, which affects its overall utility and effectiveness.

#### What Are Recent G2 Reviews of @work?

**"[Supply chain manager](https://www.g2.com/survey_responses/work-review-9739186)"**

**Rating:** 4.5/5.0 stars
*— Arvind S.*

[Read full review](https://www.g2.com/survey_responses/work-review-9739186)

---

**"[my experience with work is immpersive](https://www.g2.com/survey_responses/work-review-9882144)"**

**Rating:** 4.0/5.0 stars
*— Haseeb u.*

[Read full review](https://www.g2.com/survey_responses/work-review-9882144)

---


#### What Are G2 Users Discussing About @work?

- [What is workflow automation software?](https://www.g2.com/discussions/work-what-is-workflow-automation-software)
- [What is the purpose of workflow?](https://www.g2.com/discussions/what-is-the-purpose-of-workflow) - 1 comment
- [What are workflow requirements?](https://www.g2.com/discussions/what-are-workflow-requirements)
- [What are the features of workflow?](https://www.g2.com/discussions/what-are-the-features-of-workflow)

### 8. [VirtualPBX](https://www.g2.com/products/virtualpbx/reviews)
We built the very first cloud phone system back in 1997. Today, we’re still keeping it simple for small businesses: fast, reliable calling, no contracts, and no hidden fees. Get every single feature on one smarter plan. Stay connected to your team and customers from anywhere. Need an extra set of hands? Smart AI tools answer calls and handle routine tasks so you can do more with less. And our real, US-based support is always here to help.


**Average Rating:** 4.2/5.0
**Total Reviews:** 35
**How Do G2 Users Rate VirtualPBX?**

- **Has the product been a good partner in doing business?:** 7.9/10 (Category avg: 8.8/10)
- **Tenancy Flexibility:** 10.0/10 (Category avg: 8.8/10)

**Who Is the Company Behind VirtualPBX?**

- **Seller:** [VirtualPBX](https://www.g2.com/sellers/virtualpbx)
- **Year Founded:** 1997
- **HQ Location:** San Jose, CA
- **Twitter:** @VirtualPBX (5,359 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/108679/ (33 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 97% Small-Business, 3% Mid-Market


#### What Are VirtualPBX's Pros and Cons?

**Pros:**

- Customer Support (3 reviews)
- Customer Service (2 reviews)
- Helpful (2 reviews)
- Convenience (1 reviews)
- Efficiency (1 reviews)



### What Do G2 Reviewers Say About VirtualPBX?
*AI-generated summary from verified user reviews*

**Pros:**

- Users praise the **excellent customer support** of VirtualPBX, highlighting their professionalism and attentive service.
- Users highlight the **exceptional customer service** of VirtualPBX, praising the professionalism and support provided by the team.
- Users praise the **helpful customer service** of VirtualPBX, noting professionalism and thorough support throughout their experience.
- Users praise the **excellent customer service** of VirtualPBX, appreciating the thorough assistance and support provided.
- Users highlight the **efficiency** of VirtualPBX, appreciating prompt service and smooth onboarding processes.


#### What Are Recent G2 Reviews of VirtualPBX?

**"[Reliable Communication with Stellar Support](https://www.g2.com/survey_responses/virtualpbx-review-12686476)"**

**Rating:** 5.0/5.0 stars
*— Misael S.*

[Read full review](https://www.g2.com/survey_responses/virtualpbx-review-12686476)

---

**"[VirtualPBX: Essential for Solopreneurs, Easy Call Management](https://www.g2.com/survey_responses/virtualpbx-review-12980109)"**

**Rating:** 5.0/5.0 stars
*— Vernon D.*

[Read full review](https://www.g2.com/survey_responses/virtualpbx-review-12980109)

---


#### What Are G2 Users Discussing About VirtualPBX?

- [Which platforms can be used to host CompletePBX 5?](https://www.g2.com/discussions/which-platforms-can-be-used-to-host-completepbx-5)
- [What are softphone apps?](https://www.g2.com/discussions/what-are-softphone-apps)
- [What does PBX stand for?](https://www.g2.com/discussions/what-does-pbx-stand-for)
- [What is virtual PBX software?](https://www.g2.com/discussions/what-is-virtual-pbx-software)


## What Is UCaaS Platforms?

[Collaboration & Productivity Software](https://www.g2.com/categories/collaboration-productivity)

## What Software Categories Are Similar to UCaaS Platforms?

- [Video Conferencing Software](https://www.g2.com/categories/video-conferencing)
- [Contact Center Software](https://www.g2.com/categories/contact-center)
- [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)
- [VoIP Providers](https://www.g2.com/categories/voip-providers)
- [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking)
- [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)
- [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants)


---

## How Do You Choose the Right UCaaS Platforms?

### What You Should Know About UCaaS Platforms

### What are UCaaS Platforms?

UCaaS is a type of software as a service (SaaS) that provides multiple channels for communication in one platform. UCaaS platforms offer robust communication channels and features aimed at promoting efficiency and productivity in internal and external communications. UCaaS platforms include features such as instant messaging, [VoIP](https://www.g2.com/categories/voip), softphone (software for making phone calls online), CRM, SMS, and [video conferencing](https://www.g2.com/categories/video-conferencing) with many other cherry-picked collaboration tools like [screen sharing](https://www.g2.com/categories/screen-sharing), [whiteboarding](https://www.g2.com/categories/collaborative-whiteboard), and file sharing. UCaaS tools are also notable because the features provided by the platform are available on multiple devices. Users can easily access communication tools provided from desktops, laptops, mobile devices, and proprietary hardware if a service provides it.

Businesses have been leveraging unified communications (UC) systems for quite some time, but older solutions require extensive hardware setup and maintenance. The IT support required to maintain these on-premises solutions was expensive and demanding on manpower. UCaaS brings unified communications systems into the future by offering all the functionality buyers are looking for in a service conveniently hosted in the cloud. The pay-as-you-go model that comes with a cloud-based solution has driven down the cost for unified communications, which has made them more widely available to non-enterprise companies.

**What Does UCaaS Stand For?**

UCaaS stands for unified communications as a service.

#### What Types of UCaaS Platforms Exist?

There are two main distinctions buyers can make when looking for UCaaS products—internal versus external use and customizability. While some UCaaS systems can be used for both internal and external communications, many are specific to internal or external use cases. Additionally, customizability is determined if the UCaaS in question is a built-to-order, single-tenant system (one platform per user) or an out-of-the-box, multi-tenant system (one platform shared by multiple users).

**Internal use:** UCaaS products that support internal communications provide team collaboration tools, like whiteboarding and instant messaging, on top of the VoIP and video conferencing features that buyers expect. Internal-facing UCaaS products provide integrations with content management solutions to ease file sharing and storage needs. Many UCaaS solutions are available via mobile applications, making it a convenient option for teams.

**External use:** UCaaS for external use serves as the backbone for call center infrastructure. Call center representatives will have multiple communication channels to leverage when interacting with customers, and UCaaS systems conforming to this use case will provide integrations with help desk software to assist with ticketing and obtaining customer information.

**Single-tenant systems:** A single-tenant system is built for a specific client by a UCaaS service provider. Companies can pick and choose the functionality and integrations they require out of their UCaaS, ensuring they only pay for the features they need. Single-tenant systems are a great option for companies with specific needs, like particular APIs or less extensive offerings for a small business. Single-tenant systems can potentially be very expensive. A UCaaS provider may charge extra to develop a tool with all the functionality a business wants. If a business wants an enterprise-level custom product, they can expect a price tag that reflects that functionality accordingly.

**Multi-tenant systems:** Multi-tenant systems are generalized, out-of-the-box UCaaS products intended for use by multiple organizations. These offerings come as they are and have comparatively fewer customization options for businesses. Businesses looking for a UCaaS system they can simply deploy and maintain may stand to save money by choosing a multi-tenant system if they don’t require any specific integrations or APIs. ** **

### What are the Common Features of UCaaS Platforms?

A UCaaS product is a bundle of communication channels loaded into one offering, so the features of a typical UCaaS product often look like a list of point solutions. UCaaS products can vary in what channels they provide and the other collaboration tools they feature. Listed below are many of the popular features offered by UCaaS solutions, but this list is by no means exhaustive.

**Instant messaging:** One of the basic features of a UCaaS is 1:1 and group instant messaging. Users can either message each other directly or send messages to a group, promoting real-time business communication and collaboration.

**VoIP conferencing:** Audio conferencing in UCaaS products is provided via voice over internet protocol (VoIP). Users can access VoIP-based phone systems or audio conferencing over other devices.

**Video conferencing:** Another stable feature of UCaaS is video-based conferencing. The audio component of the video feed is hosted via VoIP telephony. Video conferencing often features a call recording function, allowing users to save and share the video with others.

**Screen sharing:** Any UCaaS that provides video conferencing will also provide screen sharing. Users can easily share a live feed of their screen or a specific program, making it a great feature for a collaborative user experience.

**File sharing:** Users can share files using a UCaaS platform. Some UCaaS products will streamline document and content sharing by integrating directly with content management systems.

**Whiteboard:** UCaaS products that heavily emphasize internal collaboration often natively provide a collaborative whiteboard software within the platform. Teams can use the whiteboard during in-person meetings or web conferencing, which can assist in streamlining workflows.

**Call routing:** An auto attendant automatically routes calls throughout an enterprise. This type of workflow automation is especially useful for companies that require an expansive PBX phone system.

[**Voicemail to email**](https://www.g2.com/categories/ucaas-platforms/f/voicemail-to-email): One benefit of UCaaS is the unified nature of the communication channels provided by the platform. Users can receive voicemails via email since phone calls are hosted over VoIP.

**Voicemail transcription:** Some UCaaS solutions can transcribe voicemails into text-based messages that are easier to store and keep track of compared to audio files.

Other Features of UCaaS Platforms: [CCaaS option](https://www.g2.com/categories/ucaas-platforms/f/ccaas-option), [Conference transcripts](https://www.g2.com/categories/ucaas-platforms/f/conference-transcripts), [Tenancy flexibility](https://www.g2.com/categories/ucaas-platforms/f/tenancy-flexibility)

### What are the Benefits of UCaaS Platforms?

Businesses often find point solutions for each of the communication channels they want covered. This means one product for VoIP phone services, another for business messaging, and one more for video conferencing. That also doesn’t include all the other productivity and collaboration tools teams use in conjunction with these channels. A UCaaS solution bundles all these communication channels and productivity tools into a single offering, which provides multiple benefits.

**Savings:** When a business covers all its communication channels with point solutions, the costs of licenses and monthly payments add up, especially for small and mid-market businesses. A UCaaS solution can bundle all communication channels, internal and external, into one platform for a business to pay for. While the initial price tag of a UCaaS product could potentially be high, the cost could be the same or higher when paying for several disparate solutions across months or years. Additionally, UCaaS customers can choose an option that allows them to only pay for the channels and features they want or a scaled-down, out-of-the-box solution to save money as well.

**Increased efficiency:** One issue with point solution communication software is there isn’t a guarantee that they will integrate. A conversation happening via instant messaging might become one that is better over a video feed. If a team only has point solutions to choose from, they will have to move to another application to continue, which may or may not be an easy transition. Even worse, the conversation may be put off entirely. This is especially necessary for sales or help desk representatives speaking to customers or clients in one channel who need to continue in another. When teams use UCaaS, they can move between different communications tools without leaving the application itself, streamlining conversations and ensuring users have access to the channel they need when they need it.

**Enhanced collaboration potential:** While businesses have the option to use point solutions for communication and collaboration, those solutions may not integrate. If they don’t, it can be problematic if users need to use multiple solutions during a conference call or collaboration session. For example, a remote team may benefit greatly from a UCaaS platform as it allows users to hold a video conference call while simultaneously whiteboarding or sharing content in real-time. The ability to use collaboration tools and conferencing solutions at the same time bolsters fruitful brainstorming sessions and meaningful conversations.

### Who Uses UCaaS Platforms?

The beauty of UCaaS is that it’s universally helpful regardless of the industry. The need for meaningful communication and collaboration is a necessity in every business. While larger businesses in the mid-market and enterprise levels arguably benefit more from comprehensive communication coverage, small businesses can still find benefits in the breadth of collaboration tools provided by UCaaS. However, the potentially high price tag attached to a UCaaS system will often make it a better choice for mid-market and enterprise organizations, and small businesses can easily have their collaboration and communications needs fulfilled by cheaper point solutions.

#### Software Related to UCaaS Platforms

Related solutions that can be used together with UCaaS platforms include:

[Cloud communication platforms](https://www.g2.com/categories/cloud-communication-platforms) **:** Cloud communication platforms can overlap heavily with UCaaS, in that both provide the infrastructure to support unified communications for a business. However, UCaaS platforms are fully built tools that may come with integrations, whereas cloud communications platforms are closer to development tools that allow businesses to connect their software to communications channels via APIs. The end result is the same though, and what companies have is a unified communication platform that connects to the tools they use currently.

**Contact center as a service (CCaaS):** CCaaS solutions can best be thought of as UCaaS solutions specifically for call centers. The infrastructure of both types is the same. Both provide unified cloud-based communication and a host of other internal collaboration tools. However, since CCaaS solutions are specifically intended for call centers, they come with a host of other features and tools helpful to call center representatives. This includes features like speech analytics and integrations with [customer data platforms (CDP)](https://www.g2.com/categories/customer-data-platform-cdp) and other customer data repositories.

### Challenges with UCaaS Platforms 

**Adoption:** One of the biggest challenges a company will face when switching its business phone system to a UCaaS platform is hesitance or resistance from employees. Changing any business system can be difficult or daunting, especially when there is a significant learning curve. To have a smooth transition, it’s important to provide employees with any extra support they may need as they begin to navigate a new platform. Creating a solid deployment plan in addition to working with a vendor that offers unlimited help desk support can make all the difference during this transition period. 

**Interoperability:** Another potential challenge with the transition to a UCaaS platform is a lack of integrations with a company’s existing technology. Sometimes a hardware upgrade may be necessary or recommended to fully utilize UCaaS software features. 

### How to Buy UCaaS Platforms

#### Requirements Gathering (RFI/RFP) for UCaaS Platforms

Whether a company is just starting to explore UCaaS software or looking for a more appropriate solution for its needs, g2.com can help inform buyers of the market and assist them in selecting the best software for their business.

The first step in deciding which kind of UCaaS software a buyer should look at is to assess the needs of the organization as a whole. Does the organization already use this kind of software? If so, what works and what doesn’t? Is this the first time the organization will be using UCaaS software? If that’s the case, buyers will need to determine how they plan to implement this software and whether or not their current systems are compatible. Some points to consider are:

**Company size:** Buyers will need to ensure that the products they are looking at will suit the size and need of the organization. When purchasing software, it’s important to ensure the product has the appropriate scalability to adapt to changing needs.

**Interoperability:** As mentioned earlier, it’s crucial to assess the organization’s current hardware and software setup as sometimes the current legacy system is not compatible with newer technology. This is important to assess beforehand so that a buyer knows what to look for in a product and is prepared to move forward if existing systems need to be upgraded.

#### Compare UCaaS Products

**Create a long list**

The first step to finding the perfect software is to create a preliminary list of products that fit the buyer’s general needs. The next step is to narrow down the list by selecting specific features that are must haves or requirements for the buyer. G2.com provides information about the best UCaaS software, allowing buyers to filter options as well as user reviews to help narrow down the product list to a more relevant selection.

**Create a short list**

Creating a short list of products is an important step in the buying process. While it may be daunting to filter through various products, users can get help by utilizing G2’s compare feature. This feature will take products of choice and display them side by side so the buyer can easily determine which software ticks the important boxes on the list. 

**Conduct demos**

Once the buyer has narrowed down the product list, the next step is to conduct a demo. Demos allow buyers to see a product and its features in more detail. To ensure a buyer gets the most out of a demo, it’s important to go in prepared. Buyers should have a business scenario ready that will fully test each product in consideration. Additionally, buyers should inquire about cost, vendor support, and any concerns they have about the product. Adequate preparation will make it easier for a buyer to compare products after demos have been completed.

#### Selection of UCaaS Platforms

**Choose a selection team**

UCaaS software is very practical and widely used in many businesses. With that in mind, a good starting point would be to select three to five team members from various departments and seniority levels (such as IT, management, sales, etc.) to be part of the selection team. The more varied the selection team is, the better a company can assess how well a product will meet their needs. 

**Negotiation**

Once the selection team has narrowed down their software picks, it’s time to discuss customization options, pricing, and the type of support needed from the vendor. It’s always important to address pricing options, even when they are listed on a vendor’s website. Many software vendors will provide discounts and custom pricing options based on what the buyer is looking to purchase. 

**Final decision**

Once a buyer has made the final decision on a product and is ready to move forward with a purchase, it is recommended that the buyer conducts a final demo, inquires about a trial run, and determines what the next steps are if the product doesn’t ultimately fit their needs. It's also important to look into the kind of support the vendor provides following implementation. Most vendors will provide customer support services to ensure a pleasant customer experience. These steps can provide a buyer with an additional sense of security and confidence when making a final decision.