# Best UCaaS Platforms for Small Business *By [Neeraja Prakash](https://research.g2.com/insights/author/neeraja-prakash)* Products classified in the overall UCaaS Platforms category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business UCaaS Platforms to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business UCaaS Platforms category. In addition to qualifying for inclusion in the UCaaS Platforms category, to qualify for inclusion in the Small Business UCaaS Platforms category, a product must have at least 10 reviews left by a reviewer from a small business. ## Top UCaaS Platforms at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) | 4.5/5.0 (53,534 reviews) | AI-powered meeting collaboration with unified workspace | "[Reliable Meetings with Smart AI Summaries and Seamless Collaboration](https://www.g2.com/survey_responses/zoom-workplace-review-12831216)" | | 2 | [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) | 4.2/5.0 (17,661 reviews) | Hybrid meetings with AI-powered inclusivity features | "[Dependable All-in-One Collaboration with Webex Suite](https://www.g2.com/survey_responses/webex-suite-review-13068771)" | | 3 | [Nextiva](https://www.g2.com/products/nextiva/reviews) | 4.5/5.0 (3,552 reviews) | Remote-first call routing with mobility | "[Reliable, Scalable Communications with Outstanding Support](https://www.g2.com/survey_responses/nextiva-review-12886187)" | | 4 | [RingEX](https://www.g2.com/products/ringex/reviews) | 4.2/5.0 (1,379 reviews) | AI call summaries for distributed teams | "[Seamless Communication, Unifies Our Workflow](https://www.g2.com/survey_responses/ringex-review-12983792)" | | 5 | [Webex Calling](https://www.g2.com/products/webex-calling/reviews) | 4.5/5.0 (615 reviews) | CRM-integrated call analytics and location-based routing | "[Seamless Setup with Powerful Features, Minor Device Switching Hiccups](https://www.g2.com/survey_responses/webex-calling-review-12647737)" | | 6 | [8x8 Work](https://www.g2.com/products/8x8-work/reviews) | 4.2/5.0 (896 reviews) | Mobile-first calling with Teams integration | "[Feature-Rich Phone System with Great Ring Groups & Analytics](https://www.g2.com/survey_responses/8x8-work-review-13060988)" | | 7 | [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) | 4.4/5.0 (4,035 reviews) | — | "[Portable, Phone-Mirroring, Connected](https://www.g2.com/survey_responses/dialpad-connect-review-7418441)" | | 8 | [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) | 4.4/5.0 (1,390 reviews) | — | "[Easy Setup, Empowers Call Center Efficiency](https://www.g2.com/survey_responses/goto-connect-review-1180338)" | | 9 | [Ringover](https://www.g2.com/products/ringover/reviews) | 4.6/5.0 (467 reviews) | CRM-integrated calling with automatic conversation logging | "[Seamless Embedded Calling with Ringover—and Truly Responsive Support](https://www.g2.com/survey_responses/ringover-review-12851244)" | | 10 | [Zoho Meeting](https://www.g2.com/products/zoho-meeting/reviews) | 4.5/5.0 (1,139 reviews) | Zoho-integrated webinars with embedded registration tracking | "[Sharing my screen saves me from a lot of back-and-forth](https://www.g2.com/survey_responses/zoho-meeting-review-13064237)" | ## G2 Grid® for UCaaS Platforms ![G2 Grid® for UCaaS Platforms plotting products by satisfaction and market presence](https://www.g2.com/categories/ucaas-platforms/grids.png?focus%5B%5D=7372&focus%5B%5D=53495&focus%5B%5D=1173&focus%5B%5D=18255&focus%5B%5D=71595&focus%5B%5D=70977&focus%5B%5D=1332029&focus%5B%5D=3695) Highlighted products: Zoom Workplace, Nextiva, RingEX, Webex Suite, 8x8 Work, Webex Calling, Dialaxy, and GoTo Connect. Underlying data: [Grid® JSON](https://www.g2.com/categories/ucaas-platforms/grids.json?focus%5B%5D=zoom-workplace&focus%5B%5D=nextiva&focus%5B%5D=ringex&focus%5B%5D=cisco-webex-suite&focus%5B%5D=8x8-work&focus%5B%5D=webex-calling&focus%5B%5D=dialaxy&focus%5B%5D=goto-connect&segment=small-business) ## How Many UCaaS Platforms Products Does G2 Track? **Total Products under this Category:** 224 ### Category Stats (Jul 2026) - **Average Rating**: 4.36/5 (↑0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Horizon Collaborate (+6.25%) - Among all products in this category, Horizon Collaborate recorded the largest rating increase compared to last month *Last updated: July 21, 2026* ## How Does G2 Rank UCaaS Platforms Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 98,800+ Authentic Reviews - 224+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. --- **Sponsored** ### Apollo.io Apollo.io is an AI-powered go-to-market (GTM) platform that helps revenue teams find, engage, and manage B2B buyers across the entire sales cycle. Apollo.io is the company behind the industry’s first fully agentic GTM platform, transforming how revenue teams execute. Going beyond automation, Apollo’s intelligent agents actively drive results across the entire sales funnel – from prospecting to deal management – all in one place. Trusted by millions of users and hundreds of thousands of companies – including Anthropic, Autodesk, and Docusign – Apollo is making world-class go-to-market simple, intelligent, and accessible for all. Apollo serves sales development representatives, account executives, sales leaders, revenue operations, and marketing teams at B2B organizations of various sizes. Teams use Apollo to build and maintain target account lists, orchestrate outbound and inbound motions, manage opportunities, and understand which activities lead to qualified pipeline and closed revenue. Key capabilities include: Data and targeting: Access to a large B2B database with company and contact details, including firmographic, technographic, and buyer signal data, so users can define ideal customer profiles and create precise segments for outreach. Prospecting and enrichment: Tools to search, filter, and save prospect lists, plus enrichment workflows that keep contact and account records up to date in Apollo and connected systems such as CRM. Sales engagement: Multi-step, multi-channel sequences for email, calls, and tasks that standardize how reps follow up with prospects, with controls for timing, throttling, and deliverability. Agentic and AI-assisted workflows: Intelligent agents and AI features that help with account research, lead scoring, message generation, and next-step recommendations so reps can prioritize and personalize at scale. Deal and activity management: Basic CRM-style functionality for tracking opportunities, stages, activities, and notes, giving teams a single view of pipeline health and sales performance. By combining data, engagement, and deal execution in one platform, Apollo is designed to reduce the number of disconnected tools in a typical GTM stack and provide a consistent workflow for building pipeline and managing deals. This helps organizations improve data quality, increase seller productivity, and run more structured, measurable go-to-market programs. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1771&secure%5Bchosen_at%5D=2026-07-22T12%3A13%3A22Z&secure%5Bdisplayable_resource_id%5D=628&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=628&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=19743&secure%5Bresource_id%5D=1771&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=llm_category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fucaas-platforms%2Fsmall-business%3Fpage%3D2&secure%5Btoken%5D=91af9c8f2e7ddd421fb746d9542770291c346d8300120329c89bc23369217d04&secure%5Burl%5D=https%3A%2F%2Fwww.apollo.io%2Fdemo%3Futm_source%3Dg2%26utm_medium%3Dcpc%26utm_campaign%3DG2Clicks%26utm_content%3Dtopic%26utm_term%3Doutboundcalltracking&secure%5Burl_type%5D=custom_url) --- ## What Are the Top-Rated UCaaS Platforms Products in 2026? ### 1. [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) Goodbye app overload. Hello effortless work. Work can be complicated. Your tools shouldn't be. Zoom Workplace connects all the ways you collaborate — from meetings to docs to chat and more — with built-in AI and seamless integrations that help teams focus and work flawlessly. Zoom Communications: Unified, Effortless Connection for Modern Work Bring every way your teams communicate—meetings, chat, calls, email, and scheduling—into one seamless experience. With Zoom, collaboration happens faster and more naturally across channels, without switching apps or losing context. From spontaneous chats to scheduled meetings and calls, everything stays connected, searchable, and secure—powered by one intuitive platform built for how modern teams work. Zoom Productivity: Workflows Connected, Work Effortless Transform how work gets done with AI-first collaboration that keeps people, content, and actions in one place. From brainstorming on whiteboards to co-creating in docs, sharing clips, and automating follow-ups, Zoom connects every step of your workflow. With Zoom Hub and integrated video management, knowledge stays organized, accessible, and actionable—so teams can move from idea to outcome without friction. Zoom Spaces: Smarter, Connected Workplaces for Every Team Bring your physical and hybrid environments to life with intelligent, connected spaces. Zoom Spaces unifies meeting rooms, desk reservations, digital signage, and visitor management into one seamless experience—making it simple to collaborate, navigate, and manage the workplace. Whether employees are remote, hybrid, or on-site, Zoom creates a consistent, secure, and flexible environment that keeps teams connected wherever work happens. Zoom Employee Engagement: Connect, Inspire, and Empower Every Employee Foster belonging and alignment with Workvivo by Zoom—a modern employee experience platform that unites communication, culture, and community in one place. From company-wide updates to recognition, feedback, and social engagement, Workvivo gives every employee a voice and a sense of connection. Built right into Zoom Workplace, it helps organizations strengthen culture, boost engagement, and keep teams informed and inspired—no matter where they work. **Average Rating:** 4.5/5.0 **Total Reviews:** 53,534 **How Do G2 Users Rate Zoom Workplace?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.8/10) - **Tenancy Flexibility:** 8.9/10 (Category avg: 8.8/10) - **Video Conferencing:** 9.3/10 (Category avg: 8.8/10) - **Native VoIP:** 8.8/10 (Category avg: 8.9/10) **Who Is the Company Behind Zoom Workplace?** - **Seller:** [Zoom](https://www.g2.com/sellers/zoom-a5000ea1-6d30-4ab4-b591-20723189ac97) - **Company Website:** https://www.zoom.com - **Year Founded:** 2011 - **HQ Location:** San Jose, CA - **Twitter:** @zoom (1,042,714 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2532259/ (13,494 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 51% Small-Business, 31% Mid-Market #### What Are Zoom Workplace's Pros and Cons? **Pros:** - Ease of Use (2497 reviews) - Features (1221 reviews) - Reliability (1162 reviews) - Meetings (1060 reviews) - Video Conferencing (1024 reviews) **Cons:** - Limited Features (660 reviews) - Zoom Issues (628 reviews) - Meeting Issues (620 reviews) - Missing Features (523 reviews) - Connection Issues (476 reviews) ### What Do G2 Reviewers Say About Zoom Workplace? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** with Zoom Workplace, enjoying convenient access to multiple features in one place. - Users love the **easy team meetings** on Zoom, with features like breakout rooms and seamless screen sharing enhancing collaboration. - Users commend the **reliability** of Zoom Workplace, ensuring seamless connections even during challenging internet conditions. - Users appreciate the **ease of use and reliability** of Zoom Workplace for seamless meetings and effective collaboration. - Users value the **easy-to-use video conferencing** features of Zoom Workplace, enhancing collaboration and productivity across teams. **Cons:** - Users note the **limited features** of Zoom Workplace, expressing a desire for improved tools and streamlined functionality. - Users often experience **Zoom issues** like fatigue and connectivity problems, making long meetings challenging and impersonal. - Users often experience **meeting issues** like fatigue, cluttered interface, and connectivity problems, impacting overall satisfaction. - Users note the **missing features** of Zoom Workplace, highlighting the need for improved chat access and recording sharing. - Users experience **connection issues** with Zoom Workplace, affecting usability and overall satisfaction compared to alternatives like Google Meet. #### What Are Recent G2 Reviews of Zoom Workplace? **"[Reliable Meetings with Smart AI Summaries and Seamless Collaboration](https://www.g2.com/survey_responses/zoom-workplace-review-12831216)"** **Rating:** 5.0/5.0 stars *— Sundeep G.* [Read full review](https://www.g2.com/survey_responses/zoom-workplace-review-12831216) --- **"[Smooth, Reliable Team Collaboration in One Place with Zoom Workplace](https://www.g2.com/survey_responses/zoom-workplace-review-13077396)"** **Rating:** 4.5/5.0 stars *— Ayush S.* [Read full review](https://www.g2.com/survey_responses/zoom-workplace-review-13077396) --- #### What Are G2 Users Discussing About Zoom Workplace? - [Is Zoom Workplace worth it?](https://www.g2.com/discussions/is-zoom-workplace-worth-it) - 29 comments, 39 upvotes - [What are your tips for using Zoom Workplace effectively?](https://www.g2.com/discussions/what-are-your-tips-for-using-zoom-workplace-effectively) - 8 comments, 11 upvotes - [What does Zoom do?](https://www.g2.com/discussions/what-does-zoom-do) - 30 comments, 12 upvotes - [What are the features offered by Zoom?](https://www.g2.com/discussions/what-are-the-features-offered-by-zoom) - 5 comments, 2 upvotes - [How do you add features in Zoom?](https://www.g2.com/discussions/how-do-you-add-features-in-zoom) - 17 comments, 1 upvote ### 2. [Nextiva](https://www.g2.com/products/nextiva/reviews) Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com. **Average Rating:** 4.5/5.0 **Total Reviews:** 3,552 **How Do G2 Users Rate Nextiva?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.8/10) - **Tenancy Flexibility:** 8.5/10 (Category avg: 8.8/10) - **Video Conferencing:** 8.4/10 (Category avg: 8.8/10) - **Native VoIP:** 9.1/10 (Category avg: 8.9/10) **Who Is the Company Behind Nextiva?** - **Seller:** [Nextiva](https://www.g2.com/sellers/nextiva) - **Year Founded:** 2008 - **HQ Location:** Scottsdale, Arizona - **Twitter:** @Nextiva (21,295 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/459293/ (1,564 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Office Manager - **Top Industries:** Hospital & Health Care, Insurance - **Company Size:** 77% Small-Business, 22% Mid-Market #### What Are Nextiva's Pros and Cons? **Pros:** - Customer Support (135 reviews) - Ease of Use (128 reviews) - Helpful (111 reviews) - Easy Setup (94 reviews) - Reliability (90 reviews) **Cons:** - Difficult Configuration (27 reviews) - Complexity (25 reviews) - Number Issues (22 reviews) - Complex Processes (20 reviews) - Difficult Setup (19 reviews) ### What Do G2 Reviewers Say About Nextiva? *AI-generated summary from verified user reviews* **Pros:** - Users value the **exceptional customer support** from Nextiva, enjoying prompt assistance and seamless account setup. - Users value the **ease of use** of Nextiva, benefiting from a straightforward onboarding and excellent customer support. - Users praise Nextiva for its **excellent customer service** and seamless onboarding experience, making implementation effortless. - Users commend the **easy setup** of Nextiva, appreciating swift implementation and supportive customer service throughout the process. - Users praise **Nextiva's reliability** , highlighted by outstanding customer service and seamless onboarding process. **Cons:** - Users find the **difficult configuration** of Nextiva challenging, complicating setup and management for large teams. - Users find the **complexity of setup and integration** challenging, especially for newcomers to the platform. - Users experience **number issues** with Nextiva, including delays in displaying call information and automatic call declines. - Users find the **complex processes** of setting up Nextiva frustrating, impacting their overall experience negatively. - Users find the **difficult setup** of Nextiva quite challenging and clunky, impacting their initial experience and management. #### What Are Recent G2 Reviews of Nextiva? **"[Reliable, Scalable Communications with Outstanding Support](https://www.g2.com/survey_responses/nextiva-review-12886187)"** **Rating:** 4.5/5.0 stars *— Connor J.* [Read full review](https://www.g2.com/survey_responses/nextiva-review-12886187) --- **"[Nextiva’s Anywhere Access Makes Taking Calls Easy](https://www.g2.com/survey_responses/nextiva-review-13120042)"** **Rating:** 5.0/5.0 stars *— Yula M.* [Read full review](https://www.g2.com/survey_responses/nextiva-review-13120042) --- #### What Are G2 Users Discussing About Nextiva? - [How has Nextiva revolutionized business communication systems with its VoIP solutions?](https://www.g2.com/discussions/how-has-nextiva-revolutionized-business-communication-systems-with-its-voip-solutions) - 2 comments - [What is Nextiva used for?](https://www.g2.com/discussions/what-is-nextiva-used-for) - 2 comments - [What is VoIP feature?](https://www.g2.com/discussions/what-is-voip-feature) - 3 comments - [What are some features of a PBX?](https://www.g2.com/discussions/nextiva-what-are-some-features-of-a-pbx) - 1 comment - [What does nextiva do?](https://www.g2.com/discussions/what-does-nextiva-do) - 3 comments ### 3. [RingEX](https://www.g2.com/products/ringex/reviews) WHAT IS RINGEX? RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video, messaging, SMS, and AI agents all powered by AI. Designed for organizations that value productivity, customer satisfaction, and simplicity, RingEX brings together everything your business needs to collaborate and engage effectively from anywhere. ADVANCED AI WITH AIR, AVA, AND ACE RingEX transforms every interaction into a strategic advantage through three specialized AI agents. AI Receptionist (AIR) acts as an intelligent digital front desk, answering calls 24/7 in natural, multilingual conversations to answer FAQs, capture leads, schedule appointments, and route complex calls with full context. AI Virtual Assistant (AVA) acts as a proactive co-pilot for daily tasks, automatically capturing meeting summaries, generating follow-up actions, and drafting context-aware messages. AI Conversation Expert (ACE) serves as a flagship conversation intelligence platform, analyzing every interaction to provide coaching, automated call scoring, and deep sentiment analysis. By turning raw data into executive insights and syncing directly with your CRM, ACE helps leaders replicate winning behaviors and stay ahead of customer trends. NEW: CUSTOMER ENGAGEMENT BUNDLE Built for small and mid-sized customer-facing teams, the Customer Engagement Bundle helps businesses deliver faster, more connected customer support without the complexity of a full contact center. The bundle seamlessly blends voice and SMS support in one unified workspace. Key capabilities include a shared SMS inbox for team visibility, automated SMS opt-out compliance, and reply templates to maintain a consistent brand voice. It also features queue transparency with place-in-line updates and live reports for real-time visibility into agent performance and service quality. WHY RINGEX? Whether your team is connecting internally or engaging customers, RingEX delivers reliability, flexibility, and intelligence in one platform. Backed by enterprise-grade security, RingEX helps you stay connected and responsive at every moment that matters. RingEX customers gain smarter communication with AVA, revenue intelligence with ACE, and better customer experiences through the Customer Engagement Bundle. RingEX isn’t just a phone system. It is the intelligent core of your business that ensures every conversation—internal or external—is connected, analyzed, and impactful. **Average Rating:** 4.2/5.0 **Total Reviews:** 1,379 **How Do G2 Users Rate RingEX?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.8/10) - **Tenancy Flexibility:** 8.6/10 (Category avg: 8.8/10) - **Video Conferencing:** 8.6/10 (Category avg: 8.8/10) - **Native VoIP:** 8.7/10 (Category avg: 8.9/10) **Who Is the Company Behind RingEX?** - **Seller:** [RingCentral](https://www.g2.com/sellers/ringcentral) - **Company Website:** https://www.ringcentral.com - **Year Founded:** 1999 - **HQ Location:** Belmont, CA - **Twitter:** @RingCentral (61,963 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/60868/ (6,726 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Office Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 56% Small-Business, 34% Mid-Market #### What Are RingEX's Pros and Cons? **Pros:** - Ease of Use (216 reviews) - Customer Support (127 reviews) - Phone Calls (109 reviews) - Helpful (108 reviews) - Reliability (107 reviews) **Cons:** - Poor Customer Support (55 reviews) - Complex Processes (49 reviews) - Customer Service (49 reviews) - Call Issues (47 reviews) - Customer Support (47 reviews) ### What Do G2 Reviewers Say About RingEX? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of RingEX, finding it perfect for seamless communication and updates. - Users value the **helpful customer support** of RingEX, enhancing their overall experience and satisfaction. - Users value the **high-quality phone calls** from RingEX, enhancing communication in customer support with ease of use. - Users find the **exceptional reliability and support** of RingEX invaluable for seamless communication and collaboration. - Users commend the **reliability** of RingEX, ensuring consistent connections and high-quality communication experiences. **Cons:** - Users find the **customer support lacking** , often facing challenges and unnecessary complexities when seeking assistance. - Users find the **complex processes** frustrating, often needing support to navigate system administration and setup challenges. - Users find the **difficulties with customer service** occasionally complicate resolutions and frustrate the overall experience. - Users report frequent **call issues** with RingEX, including poor call tracking and frustratingly inadequate customer support. - Users find the **customer support challenging** , often requiring extra steps for known issues and complicated administration. #### What Are Recent G2 Reviews of RingEX? **"[Seamless Communication, Unifies Our Workflow](https://www.g2.com/survey_responses/ringex-review-12983792)"** **Rating:** 5.0/5.0 stars *— Suhasu U.* [Read full review](https://www.g2.com/survey_responses/ringex-review-12983792) --- **"[Stable calls, solid messaging, and AI that actually helps after meetings](https://www.g2.com/survey_responses/ringex-review-13097268)"** **Rating:** 4.5/5.0 stars *— Omar S.* [Read full review](https://www.g2.com/survey_responses/ringex-review-13097268) --- #### What Are G2 Users Discussing About RingEX? - [What is RingCentral MVP used for?](https://www.g2.com/discussions/what-is-ringcentral-mvp-used-for) - [Is RingCentral good?](https://www.g2.com/discussions/is-ringcentral-good) - 1 comment - [What are the three RingCentral plans products?](https://www.g2.com/discussions/what-are-the-three-ringcentral-plans-products) - [What is RingCentral office?](https://www.g2.com/discussions/what-is-ringcentral-office) ### 4. [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) Webex Suite is an all-in-one, AI-powered collaboration suite built to increase productivity and maximize teamwork in today’s hybrid work. With 8 powerful individual workflows – Meetings, Messaging, Calling, Webinar, Events, Polling, Whiteboarding and Video Messaging in one, Webex Suite delivers exceptional value, world-class user experiences, and incredible audio and video, anywhere on any device. With a variety of collaboration and AI innovations, such as Webex AI Assistant, Real-time Translation, Background Noise Removal, and more, Webex Suite delivers rich and innovative experiences for employees and customers, enabling them to seamlessly connect, collaborate, engage and get work done. Webex Suite is powered by the industry-leading Webex Platform that is secure, compliant, and easily managed with built-in pervasive intelligence, bringing AI innovations across the entire Webex portfolio. The entire Webex Suite can be managed via the single-pane-of-glass management tool, Webex Control Hub. Webex Suite is backed by Cisco’s industry-leading security and networking infrastructure that ensures the best quality video and audio communications. Webex Suite Workflows: Meetings: Drive more productive meetings with AI-powered experiences and high-quality audio and video. Messaging: Collaborate async with rich messaging, secure file sharing, and digital whiteboarding to keep work flowing between meetings. Calling: Stay connected with modern business phone system and flexible calling options. Webinar: Host high quality webinars and drive engagement with immersive content and interactive audience experiences. Events: Power virtual, in-person, and hybrid events with immersive multi-track agendas, ticketing, attendee networking, analytics, and more. Polling: Enable active participation in every meeting with quizzes, polling, and interactive Q&A. Whiteboarding: Unleash creativity with a digital whiteboarding solution for everyone, on any device. Video Messaging: Record, share ideas, engage, and facilitate real-time feedback with intuitive video messaging. **Average Rating:** 4.2/5.0 **Total Reviews:** 17,661 **How Do G2 Users Rate Webex Suite?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.8/10) - **Tenancy Flexibility:** 9.0/10 (Category avg: 8.8/10) - **Video Conferencing:** 9.2/10 (Category avg: 8.8/10) - **Native VoIP:** 8.9/10 (Category avg: 8.9/10) **Who Is the Company Behind Webex Suite?** - **Seller:** [Cisco](https://www.g2.com/sellers/cisco) - **Company Website:** https://www.cisco.com - **Year Founded:** 1984 - **HQ Location:** San Jose, CA - **Twitter:** @Cisco (720,366 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/cisco/ (95,545 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, Senior Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 50% Enterprise, 31% Mid-Market #### What Are Webex Suite's Pros and Cons? **Pros:** - Ease of Use (271 reviews) - Video Conferencing (187 reviews) - Reliability (182 reviews) - Features (170 reviews) - Video Quality (158 reviews) **Cons:** - Slow Loading (103 reviews) - Performance Issues (93 reviews) - Not User-Friendly (91 reviews) - Lack of Intuitiveness (84 reviews) - Poor User Experience (79 reviews) ### What Do G2 Reviewers Say About Webex Suite? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Webex Suite, enjoying smooth communication and simple setup for seamless collaboration. - Users value the **seamless integration** of Webex Suite, enhancing organization and responsiveness across multiple tools. - Users value the **high reliability** of Webex Suite, benefiting from excellent audio and video quality consistently. - Users appreciate the **all-in-one nature** of Webex Suite, seamlessly integrating video conferencing, messaging, and essential tools. - Users commend the **excellent video quality** of Webex Suite, ensuring seamless and clear communication during meetings. **Cons:** - Users experience **slow loading** times and lag, affecting productivity and usability, especially on slower networks. - Users often experience **performance issues** with Webex Suite, including lag, freezes, and a complex setup process. - Users find Webex Suite to be **not user-friendly** , often struggling with its interface and overall complexity, especially when learning. - Users find the **lack of intuitiveness** in Webex Suite can lead to a challenging and complicated user experience. - Users find the **poor user experience** of Webex Suite challenging, with a complex setup and a cluttered interface. #### What Are Recent G2 Reviews of Webex Suite? **"[Dependable All-in-One Collaboration with Webex Suite](https://www.g2.com/survey_responses/webex-suite-review-13068771)"** **Rating:** 4.0/5.0 stars *— Prathyusha B.* [Read full review](https://www.g2.com/survey_responses/webex-suite-review-13068771) --- **"[Rock Solid and User-Friendly for Virtual Meetings](https://www.g2.com/survey_responses/webex-suite-review-10780203)"** **Rating:** 5.0/5.0 stars *— Ema B.* [Read full review](https://www.g2.com/survey_responses/webex-suite-review-10780203) --- #### What Are G2 Users Discussing About Webex Suite? - [How has the Webex App evolved to meet the demands of hybrid work environments and virtual collaboration?](https://www.g2.com/discussions/how-has-the-webex-app-evolved-to-meet-the-demands-of-hybrid-work-environments-and-virtual-collaboration) - 4 comments, 5 upvotes - [How has Webex Meetings catered to the evolving needs of global virtual teams and large-scale webinars?](https://www.g2.com/discussions/how-has-webex-meetings-catered-to-the-evolving-needs-of-global-virtual-teams-and-large-scale-webinars) - 3 comments, 5 upvotes - [What is Webex Meetings used for?](https://www.g2.com/discussions/what-is-webex-meetings-used-for) - 4 comments, 3 upvotes - [What is Webex App used for?](https://www.g2.com/discussions/what-is-webex-app-used-for) - 5 comments, 2 upvotes - [What is the Cisco Webex meetings desktop app?](https://www.g2.com/discussions/what-is-the-cisco-webex-meetings-desktop-app) - 2 comments, 1 upvote ### 5. [8x8 Work](https://www.g2.com/products/8x8-work/reviews) 8x8 Work – Business Phone System + VoIP, Video, and Messaging in One App 8x8 Work is a modern business phone system that unifies VoIP calling, video conferencing, and team messaging into one secure, reliable platform. Built for today’s hybrid workplace, 8x8 Work helps businesses streamline communication, boost productivity, and reduce IT complexity. It’s more than just a UCaaS solution — 8x8 Work is your entry point into The 8x8 Platform for CX, giving you the flexibility to scale from internal collaboration to full customer engagement with voice, video, chat, and APIs — all on one integrated platform. Top Reasons to Choose 8x8 Work All-in-One Cloud Communications: Replace separate phone, video, and messaging tools with a unified solution. Enterprise-Grade VoIP: Global voice coverage in 55+ countries, HD call quality, and a 99.999% uptime SLA. AI-Driven Meetings & Messaging: Host secure video meetings with smart summaries, live transcription, and integrated chat. Integrated Admin & Reporting: Centralized control panel for managing users, call routing, analytics, and permissions. Trusted Security & Compliance: SOC 2, ISO 27001, HIPAA-ready — secure by design, not by add-on. Scalable to Contact Center: Seamlessly expand to include 8x8’s contact center, CPaaS, and AI capabilities when you’re ready. Features That Drive Productivity Business Phone System: Cloud-based PBX with voicemail, auto-attendant, call queues, number porting, and business SMS/MMS. Video Conferencing: Run secure, high-quality video meetings with up to 500 participants — no downloads required. Team Messaging: Create chat rooms, share files, pin important messages, and collaborate in real time. Mobile + Desktop Access: Use one app across all devices — Windows, Mac, iOS, Android, and web. Built-In Analytics: Get real-time visibility into usage, call quality, and team performance with visual dashboards. 40+ Integrations: Connect easily with Salesforce, Microsoft Teams, Google Workspace, Zendesk, and more. AI Enhancements: Use smart transcription, in-meeting summaries, and keyword detection to work smarter. The Power Behind 8x8 Work With over 300 patents and decades of cloud communications leadership, 8x8 helps businesses simplify IT, enhance employee experience, and accelerate customer engagement. 8x8 Work is the trusted choice for companies looking to modernize communications and prepare for what’s next. **Average Rating:** 4.2/5.0 **Total Reviews:** 896 **How Do G2 Users Rate 8x8 Work?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.8/10) - **Tenancy Flexibility:** 8.3/10 (Category avg: 8.8/10) - **Video Conferencing:** 8.0/10 (Category avg: 8.8/10) - **Native VoIP:** 8.7/10 (Category avg: 8.9/10) **Who Is the Company Behind 8x8 Work?** - **Seller:** [8x8](https://www.g2.com/sellers/8x8-b9e3382c-67d1-49f2-8c30-310d1ee608a0) - **Company Website:** https://www.8x8.com - **Year Founded:** 1987 - **HQ Location:** San Jose, CA - **Twitter:** @8x8 (11,056 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/8x8 (2,811 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Office Manager - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 54% Small-Business, 35% Mid-Market #### What Are 8x8 Work's Pros and Cons? **Pros:** - Ease of Use (110 reviews) - Easy Communication (60 reviews) - Reliability (55 reviews) - Customer Support (45 reviews) - Features (36 reviews) **Cons:** - Customer Service (25 reviews) - Customer Support (22 reviews) - Poor Customer Support (19 reviews) - Limited Features (18 reviews) - Technical Issues (17 reviews) ### What Do G2 Reviewers Say About 8x8 Work? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of 8x8 Work, making daily communication efficient and straightforward. - Users value the **easy communication** capabilities of 8x8 Work, enabling seamless calls anywhere via integration with devices. - Users commend the **reliability** of 8x8 Work, noting minimal downtime and excellent overall service quality. - Users value the **quick and efficient customer support** , easily transitioning from chatbots to live representatives. - Users appreciate the **all-in-one communication platform** of 8x8 Work, simplifying remote collaboration and call management. **Cons:** - Users find the **slow response time of customer support** frustrating, affecting their overall experience and issue resolution. - Users often face **slow customer support** , leading to frustration when resolving issues and managing configurations. - Users experience **poor customer support** with slow responses, complicating issue resolution and impacting overall satisfaction. - Users find the **limited features** of 8x8 Work hinder effective CRM integration and advanced functionalities. - Users report **technical issues** including lag, login troubles, and cumbersome access to settings on 8x8 Work. #### What Are Recent G2 Reviews of 8x8 Work? **"[Feature-Rich Phone System with Great Ring Groups & Analytics](https://www.g2.com/survey_responses/8x8-work-review-13060988)"** **Rating:** 5.0/5.0 stars *— Joseph A.* [Read full review](https://www.g2.com/survey_responses/8x8-work-review-13060988) --- **"[Modern interface, easy configuration, and fast chat support](https://www.g2.com/survey_responses/8x8-work-review-12980303)"** **Rating:** 4.5/5.0 stars *— Leon K.* [Read full review](https://www.g2.com/survey_responses/8x8-work-review-12980303) --- #### What Are G2 Users Discussing About 8x8 Work? - [What is 8x8 X Series used for?](https://www.g2.com/discussions/what-is-8x8-x-series-used-for) - [Is 8x8 video conferencing secure?](https://www.g2.com/discussions/is-8x8-video-conferencing-secure) - 3 comments - [Why is 8x8 called 8x8?](https://www.g2.com/discussions/why-is-8x8-called-8x8) - [How do I set up an 8x8 conference call?](https://www.g2.com/discussions/how-do-i-set-up-an-8x8-conference-call) - 1 comment, 1 upvote - [Is 8x8 a good phone system?](https://www.g2.com/discussions/is-8x8-a-good-phone-system) - 2 comments ### 6. [Webex Calling](https://www.g2.com/products/webex-calling/reviews) Webex Calling is a premium, cloud-based phone system designed to meet the demands of modern, hybrid workforces. Built on the secure and reliable Cisco infrastructure, it provides a comprehensive enterprise-grade calling solution that replaces traditional on-premises PBX systems with a flexible, scalable, and AI-powered platform Key Features Enterprise-Grade Reliability: Benefit from Cisco’s industry-leading networking infrastructure, ensuring high-quality audio and consistent uptime for global teams. Seamless Collaboration: Integrated directly into the Webex App, users can transition from a phone call to a video meeting or group chat with a single click, keeping workflows uninterrupted. Flexible Deployment: Whether you are looking for a cloud-only solution, a premises-based system, or a hybrid approach, Webex Calling adapts to your specific business needs. AI-Powered Intelligence: Leverage built-in AI features, such as background noise removal and real-time transcription, to ensure professional and clear communications in any environment. Simplified Management: Manage your entire global phone system through the Webex Control Hub, a single-pane-of-glass interface that provides deep analytics, security, and provisioning tools. Global Reach: Support your international offices with local calling capabilities in over 100 countries, backed by a secure and compliant global network. Why Choose Webex Calling? Webex Calling empowers organizations to stay connected from anywhere, on any device. By combining the ease of a modern phone system with the power of the Webex collaboration suite, it helps businesses improve productivity, reduce IT complexity, and provide a world-class communication experience for both employees and customers. **Average Rating:** 4.5/5.0 **Total Reviews:** 615 **How Do G2 Users Rate Webex Calling?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.8/10) - **Tenancy Flexibility:** 9.2/10 (Category avg: 8.8/10) - **Video Conferencing:** 9.4/10 (Category avg: 8.8/10) - **Native VoIP:** 9.3/10 (Category avg: 8.9/10) **Who Is the Company Behind Webex Calling?** - **Seller:** [Cisco](https://www.g2.com/sellers/cisco) - **Company Website:** https://www.cisco.com - **Year Founded:** 1984 - **HQ Location:** San Jose, CA - **Twitter:** @Cisco (720,366 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/cisco/ (95,545 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, Associate - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 43% Mid-Market, 32% Small-Business #### What Are Webex Calling's Pros and Cons? **Pros:** - Ease of Use (69 reviews) - Reliability (50 reviews) - Call Quality (41 reviews) - Video Conferencing (31 reviews) - Integrations (30 reviews) **Cons:** - Complex Processes (18 reviews) - Lack of Intuitiveness (18 reviews) - Slow Performance (17 reviews) - Performance Issues (16 reviews) - Limited Customization (13 reviews) ### What Do G2 Reviewers Say About Webex Calling? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Webex Calling, enjoying its simple setup and intuitive interface. - Users commend the **reliability** of Webex Calling, noting its clear call quality and stable connectivity during use. - Users enjoy the **impeccable call quality** of Webex Calling, appreciating its stability and smooth integration within the suite. - Users appreciate the **seamless integration of Webex Calling** within the Cisco ecosystem, enhancing communication efficiency across locations. - Users value the **seamless integrations** of Webex Calling, optimizing workflows and enhancing communication efficiency across platforms. **Cons:** - Users find **call routing configuration complex** , making automation feel more labor-intensive than handling tasks manually. - Users find the **lack of intuitiveness** in Webex Calling frustrating, complicating basic tasks and setting configurations. - Users often experience **slow performance** with Webex Calling, especially during meetings or on lower bandwidth connections. - Users report **performance issues** with Webex Calling, noting lags and glitches that disrupt the overall experience. - Users desire **more advanced customization options** in Webex Calling to tailor their user experience effectively. #### What Are Recent G2 Reviews of Webex Calling? **"[Seamless Setup with Powerful Features, Minor Device Switching Hiccups](https://www.g2.com/survey_responses/webex-calling-review-12647737)"** **Rating:** 4.5/5.0 stars *— Kieran P.* [Read full review](https://www.g2.com/survey_responses/webex-calling-review-12647737) --- **"[Webex Calling Makes Switching Between Calls Effortless](https://www.g2.com/survey_responses/webex-calling-review-12721066)"** **Rating:** 4.0/5.0 stars *— Soumi C.* [Read full review](https://www.g2.com/survey_responses/webex-calling-review-12721066) --- #### What Are G2 Users Discussing About Webex Calling? - [What is Webex Calling used for?](https://www.g2.com/discussions/what-is-webex-calling-used-for) - 2 comments - [Is Webex calling free?](https://www.g2.com/discussions/is-webex-calling-free) - 2 comments - [What are the features of Cisco Webex?](https://www.g2.com/discussions/webex-calling-what-are-the-features-of-cisco-webex) - [Which platform is Cisco Webex calling based upon?](https://www.g2.com/discussions/which-platform-is-cisco-webex-calling-based-upon) - 2 comments - [What is Cisco Webex calling?](https://www.g2.com/discussions/what-is-cisco-webex-calling) ### 7. [Dialaxy](https://www.g2.com/products/dialaxy/reviews) Dialaxy is a cloud telephony and business communication platform that enables companies to connect with customers globally from any device, including mobile, tablet, laptop, or desktop. Businesses can instantly purchase local support numbers in the USA and Canada and launch their call center in less than 2 minutes. Built for startups and businesses of all sizes, Dialaxy offers unlimited calling and messaging within the USA and Canada, voicemail, agent groups, call recording, advanced analytics, reports, and CRM integrations. With a simple interface and powerful telephony infrastructure, Dialaxy helps teams improve customer support, manage calls efficiently, and scale communications with confidence. **Average Rating:** 4.5/5.0 **Total Reviews:** 222 **How Do G2 Users Rate Dialaxy?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.8/10) - **Tenancy Flexibility:** 8.8/10 (Category avg: 8.8/10) - **Video Conferencing:** 8.3/10 (Category avg: 8.8/10) - **Native VoIP:** 9.2/10 (Category avg: 8.9/10) **Who Is the Company Behind Dialaxy?** - **Seller:** [Dialaxy Inc.](https://www.g2.com/sellers/dialaxy-inc) - **Year Founded:** 2023 - **HQ Location:** Dover, US - **Twitter:** @dialaxyapp (21 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/dialaxy (23 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Sales Executive, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 57% Small-Business, 41% Mid-Market #### What Are Dialaxy's Pros and Cons? **Pros:** - Ease of Use (94 reviews) - Customer Support (62 reviews) - Reliability (56 reviews) - Helpful (49 reviews) - Call Quality (48 reviews) **Cons:** - Number Issues (20 reviews) - Missing Features (19 reviews) - Limited Features (18 reviews) - Geographical Restrictions (15 reviews) - Complex Processes (14 reviews) ### What Do G2 Reviewers Say About Dialaxy? *AI-generated summary from verified user reviews* **Pros:** - Users find Dialaxy to be **easy to use** , simplifying the process of buying numbers and managing calls efficiently. - Users rave about the **exceptional customer support** from Dialaxy, making it easy to resolve issues quickly. - Users praise the **reliability** of Dialaxy, highlighting excellent call quality and seamless communication for managing client interactions. - Users appreciate the **helpful customer support** of Dialaxy, offering quick resolutions and a user-friendly experience. - Users value the **excellent call quality** of Dialaxy, enjoying clear and quick connections for communication. **Cons:** - Users find the **number options limited** to US and Canada, wishing for more international choices. - Users find the **missing features** in Dialaxy, such as templates and CRM options, a limitation in their experience. - Users note the **limited features** of Dialaxy, hindering their experience with message notifications and integrations. - Users dislike the **geographical restrictions** limiting Dialaxy to US and Canadian numbers, complicating access for international users. - Users find the **complex processes** for obtaining numbers outside the US cumbersome and time-consuming. #### What Are Recent G2 Reviews of Dialaxy? **"[A tool for Managing Business Spam Calls](https://www.g2.com/survey_responses/dialaxy-review-13120888)"** **Rating:** 4.0/5.0 stars *— Meera H.* [Read full review](https://www.g2.com/survey_responses/dialaxy-review-13120888) --- **"[A Robust Cloud Solution for Our Global Remote Team](https://www.g2.com/survey_responses/dialaxy-review-13082601)"** **Rating:** 4.0/5.0 stars *— Marcus O.* [Read full review](https://www.g2.com/survey_responses/dialaxy-review-13082601) --- ### 8. [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) GoTo Connect is the ultimate business communications solution for small, midsize, and multi-location organizations, delivering powerful cloud-based voice, video, and messaging—plus advanced features—all in one seamless platform. Our award-winning, all-in-one system is simple to deploy, manage, and scale, empowering teams to connect right away. With AI-driven tools like AI Receptionist, robust cloud infrastructure, and deep integrations, GoTo Connect streamlines communication, boosts productivity, and drives seamless collaboration. Connect anywhere, any way: Join meetings, calls, and chats from any device with GoTo Connect’s unified platform, keeping your teams and customers connected—wherever work happens. Easy to use and manage: Our fully hosted system ensures fast setup, effortless scaling, and straightforward management—no IT required. Unmatched reliability: Ensure 99.999% uptime, crystal-clear voice, and top-rated support so your business never misses a beat. Modern automation & AI: GoTo Connect’s built-in AI Receptionist welcomes callers, routes conversations, and automates routine tasks—no third-party apps needed. Built for growth: Enhance your telecommunications with contact center and customer engagement tools that scale as you do. With award-winning support, industry-leading uptime, and top customer satisfaction scores, GoTo Connect isn’t just a phone system—it’s the backbone of meaningful and reliable business communication. Whether you’re streamlining internal calls, running virtual meetings, or enhancing customer engagement, GoTo Connect ensures every interaction is effortless, effective, and ready to help your business succeed. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,390 **How Do G2 Users Rate GoTo Connect?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.8/10) - **Tenancy Flexibility:** 7.8/10 (Category avg: 8.8/10) - **Video Conferencing:** 8.9/10 (Category avg: 8.8/10) - **Native VoIP:** 9.0/10 (Category avg: 8.9/10) **Who Is the Company Behind GoTo Connect?** - **Seller:** [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86) - **Company Website:** https://www.goto.com - **Year Founded:** 2003 - **HQ Location:** Boston, MA - **Twitter:** @goto (41,211 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/37788/ (994 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, President - **Top Industries:** Information Technology and Services, Hospital & Health Care - **Company Size:** 69% Small-Business, 24% Mid-Market #### What Are GoTo Connect's Pros and Cons? **Pros:** - Ease of Use (128 reviews) - Customer Support (46 reviews) - Reliability (44 reviews) - Easy Setup (40 reviews) - Features (34 reviews) **Cons:** - Call Issues (30 reviews) - Limitations (20 reviews) - Limited Features (19 reviews) - Customer Service (18 reviews) - Poor Customer Support (18 reviews) ### What Do G2 Reviewers Say About GoTo Connect? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of GoTo Connect, enhancing communication and simplifying business operations seamlessly. - Users highlight the **excellent customer support** of GoTo Connect, appreciating quick resolutions and friendly assistance. - Users praise the **reliability** of GoTo Connect, noting seamless communication without downtime, especially during challenging times. - Users value the **easy setup** of GoTo Connect, enjoying a smooth implementation and intuitive experience for all. - Users appreciate the **seamless integration of features** in GoTo Connect, enhancing business communication effortlessly across devices. **Cons:** - Users experience **call issues** that hinder functionality, especially regarding call management and tracking on mobile devices. - Users find the **variety of options overwhelming** and face frustration with limited fax viewing capabilities within GoTo Connect. - Users find the **limited features** of GoTo Connect restrict their productivity and workflow efficiency significantly. - Users report **inadequate customer service** , facing significant delays and issues while trying to resolve their problems. - Users experience **poor customer support** , making the sign-up process frustrating and unhelpful during critical times. #### What Are Recent G2 Reviews of GoTo Connect? **"[Easy Setup, Empowers Call Center Efficiency](https://www.g2.com/survey_responses/goto-connect-review-1180338)"** **Rating:** 5.0/5.0 stars *— Jeff L.* [Read full review](https://www.g2.com/survey_responses/goto-connect-review-1180338) --- **"[Clear Calls, Easy Setup, But App Needs Improvement](https://www.g2.com/survey_responses/goto-connect-review-12443199)"** **Rating:** 5.0/5.0 stars *— Robert C.* [Read full review](https://www.g2.com/survey_responses/goto-connect-review-12443199) --- #### What Are G2 Users Discussing About GoTo Connect? - [What is GoTo Connect used for?](https://www.g2.com/discussions/what-is-goto-connect-used-for) - 1 comment - [What is GoTo Contact Center used for?](https://www.g2.com/discussions/what-is-goto-contact-center-used-for) - [How do I use GoToConnect?](https://www.g2.com/discussions/how-do-i-use-gotoconnect) - [How much does jive cost?](https://www.g2.com/discussions/how-much-does-jive-cost) - 1 comment - [Is GoToConnect Hipaa compliant?](https://www.g2.com/discussions/is-gotoconnect-hipaa-compliant) - 1 comment ### 9. [Ringover](https://www.g2.com/products/ringover/reviews) Ringover is the easy-to-use multichannel cloud communication solution (calls, SMS, video calls, emails...), designed to enhance your customers' experience, and maximize your sales. Give your clients and prospects a personalized experience and boost the productivity of your sales and customer service teams thanks to an intuitive and easy-to-manage interface. Our advanced supervision and coaching features allow you to closely monitor operations and train your team members fast. Ringover integrates with over 80 business tools (CRM, helpdesk...), streamlining tasks for increased efficiency. **Average Rating:** 4.6/5.0 **Total Reviews:** 467 **How Do G2 Users Rate Ringover?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.8/10) - **Tenancy Flexibility:** 9.5/10 (Category avg: 8.8/10) - **Video Conferencing:** 10.0/10 (Category avg: 8.8/10) - **Native VoIP:** 9.3/10 (Category avg: 8.9/10) **Who Is the Company Behind Ringover?** - **Seller:** [Ringover](https://www.g2.com/sellers/ringover) - **Year Founded:** 2018 - **HQ Location:** Montrouge - **Twitter:** @ringoverapp (832 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/ringover-france/ (283 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Director - **Top Industries:** Staffing and Recruiting, Computer Software - **Company Size:** 76% Small-Business, 21% Mid-Market #### What Are Ringover's Pros and Cons? **Pros:** - Ease of Use (79 reviews) - Customer Support (51 reviews) - Reliability (45 reviews) - Helpful (41 reviews) - Intuitive (40 reviews) **Cons:** - High Cost (12 reviews) - Expensive (11 reviews) - Glitches (8 reviews) - Missing Features (8 reviews) - Integration Issues (7 reviews) ### What Do G2 Reviewers Say About Ringover? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **ease of use** of Ringover, highlighting its intuitive interface and smooth onboarding experience. - Users praise the **responsive and caring customer support** of Ringover, enhancing their overall experience with the app. - Users commend the **reliability** of Ringover, highlighting its excellent customer support and quality connections. - Users praise Ringover for its **efficient and reliable customer support** , enhancing their experience and productivity. - Users appreciate the **intuitive interface** of Ringover, making it easy and efficient to use daily. **Cons:** - Users feel that Ringover's service has a **high cost** that may not justify its performance and reliability issues. - Users find Ringover **expensive** , especially for small businesses, with fluctuating call quality impacting customer interactions. - Users report experiencing **glitches** during calls, especially after updates, affecting text transcription accuracy. - Users have noted the lack of **essential features** like CRM integration and improved SMS synchronization in Ringover. - Users note **integration issues** with Meta and LOXO, wishing for smoother setup and synchronization options. #### What Are Recent G2 Reviews of Ringover? **"[Seamless Embedded Calling with Ringover—and Truly Responsive Support](https://www.g2.com/survey_responses/ringover-review-12851244)"** **Rating:** 5.0/5.0 stars *— Wouter K.* [Read full review](https://www.g2.com/survey_responses/ringover-review-12851244) --- **"[Ringover: quick start, top Pipedrive integration, and really useful AI](https://www.g2.com/survey_responses/ringover-review-13109839)"** **Rating:** 4.5/5.0 stars *— Victoria M.* [Read full review](https://www.g2.com/survey_responses/ringover-review-13109839) --- #### What Are G2 Users Discussing About Ringover? - [What does Ringover do?](https://www.g2.com/discussions/what-does-ringover-do) - 1 comment - [How do I cancel my Ringover account?](https://www.g2.com/discussions/how-do-i-cancel-my-ringover-account) - 1 comment - [How does Ringover work?](https://www.g2.com/discussions/how-does-ringover-work) - 1 comment - [Is Ringover legit?](https://www.g2.com/discussions/is-ringover-legit) ### 10. [Zoho Meeting](https://www.g2.com/products/zoho-meeting/reviews) One stop solution to manage your online meetings, video conferencing, meeting rooms, business phones, and webinars for your organization. The best solution for your remote collaboration for the hybrid work. Communication and collaboration that cuts through EX to CX across all departments of an organization. Online meeting or web conferencing is a rapidly growing segment of the Internet as more businesses opt to connect with customers and partners remotely. Zoho Meeting is the easiest and most affordable online web conferencing tool to enhance the business collaboration with screen/application sharing, whiteboard sharing, remote control, audio, and video conferencing. It provides single users as well as small and large size organizations, a quick and easy way to host and conduct secure and cost-effective online meetings. Host product launches, feature demonstrations, sales presentations, lead-nurturing webinars, user education webinars, and online meetings, right from your browser. Zoho Meeting is typically used in the following scenarios. You can host secure, robust web meetings and share your screen online with your remote audience using any browser or computer operating system. Your remote audience can be from any part of the world and they can be in different locations. Zoho Meeting saves time, travel and money by providing real-time virtual meetings - While face-to-face meetings are still a necessity and irreplaceable in many circumstances; the power of a Zoho Meeting provides the next best thing. Online meeting is also tightly integrated with Zoho CRM, Zoho Projects, Microsoft Teams, Slack, Gmail, and more. Now you can schedule, invite, host meetings and view reports and recording from your Zoho CRM account. You can organize cost-effective sales and marketing meetings with a few simple clicks of your mouse. Demonstrate your products and services to potential clients, connect with your colleagues for discussions and periodic meetings, engage larger audiences and even perform after-sales support. Simplify your sales process with online presentations, conduct web meetings for business strategy and marketing; communicate efficiently and quickly with your customers anywhere, anytime. You can target new prospects or announce new product launches to your existing customer base using Zoho Meeting. Host large virtual events and live stream them on social platform. Webinars and media launches can effectively be managed to save you a bundle in time and money. **Average Rating:** 4.5/5.0 **Total Reviews:** 1,139 **How Do G2 Users Rate Zoho Meeting?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.8/10) - **Tenancy Flexibility:** 9.3/10 (Category avg: 8.8/10) - **Video Conferencing:** 9.2/10 (Category avg: 8.8/10) - **Native VoIP:** 9.1/10 (Category avg: 8.9/10) **Who Is the Company Behind Zoho Meeting?** - **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) - **Year Founded:** 1996 - **HQ Location:** Austin, TX - **Twitter:** @Zoho (137,880 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/38373/ (30,766 employees on LinkedIn®) - **Phone:** +1 (888) 900-9646 **Who Uses This Product?** - **Who Uses This:** CEO, Founder - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 80% Small-Business, 14% Mid-Market #### What Are Zoho Meeting's Pros and Cons? **Pros:** - Ease of Use (44 reviews) - Easy Setup (19 reviews) - Features (14 reviews) - Simple (14 reviews) - Affordable (13 reviews) **Cons:** - Video Quality (10 reviews) - Audio Issues (9 reviews) - Missing Features (7 reviews) - Missing Functionality (7 reviews) - Poor Quality (7 reviews) ### What Do G2 Reviewers Say About Zoho Meeting? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Zoho Meeting, enjoying its simple setup and intuitive features for all skill levels. - Users value the **easy setup** of Zoho Meeting, allowing quick access to meetings without any downloads. - Users appreciate the **cost-effective features** of Zoho Meeting, offering a great combination of tools for productivity. - Users find Zoho Meeting's **simplicity** enhances their experience, making meetings easy to start and use. - Users find Zoho Meeting to be **affordable** , offering quality solutions at a budget-friendly price for small teams. **Cons:** - Users experience **lag and blurry video quality** during calls, affecting their overall satisfaction with Zoho Meeting. - Users experience **audio issues** in Zoho Meeting, struggling with sound quality and participant connectivity during calls. - Users find **missing features** in Zoho Meeting, noting limitations in customization and engagement tools compared to competitors. - Users find a lack of **essential functionality** , such as limited access to recordings and insufficient addon explanations. - Users experience **poor quality** with lag, blurry video, and audio issues affecting their overall meeting experience. #### What Are Recent G2 Reviews of Zoho Meeting? **"[Sharing my screen saves me from a lot of back-and-forth](https://www.g2.com/survey_responses/zoho-meeting-review-13064237)"** **Rating:** 4.5/5.0 stars *— Alamgir H.* [Read full review](https://www.g2.com/survey_responses/zoho-meeting-review-13064237) --- **"[Zoho Meeting Just Works: Easy Setup, Reliable Webinars, Great Value](https://www.g2.com/survey_responses/zoho-meeting-review-13071020)"** **Rating:** 5.0/5.0 stars *— Beyond T.* [Read full review](https://www.g2.com/survey_responses/zoho-meeting-review-13071020) --- #### What Are G2 Users Discussing About Zoho Meeting? - [What is Zoho Meeting used for?](https://www.g2.com/discussions/zoho-meeting-what-is-zoho-meeting-used-for) - 1 comment - [How do I host a Zoho Meeting?](https://www.g2.com/discussions/how-do-i-host-a-zoho-meeting) - 1 comment - [Is Zoho Meeting free?](https://www.g2.com/discussions/is-zoho-meeting-free) - 2 comments, 1 upvote - [What is Zoho Meeting used for?](https://www.g2.com/discussions/what-is-zoho-meeting-used-for) - 2 comments ### 11. [3CX](https://www.g2.com/products/3cx/reviews) 3CX is a business communications system that replaces traditional PBXs. Offering one all encompassing solution for calls, video conferencing, live chat and messaging. It's open standard, meaning you can use it with any IP Phone or SIP trunk provider. Built for remote working and mobility through its apps for Android, iOS and the Web. This award-winning software innovates business connectivity and collaboration. enabling companies of all sizes to cut telco costs, boost employee productivity, and enhance customer experience. Benefits: Easy to install and manage; Low cost to buy and maintain. Available on-premise or hosted. **Average Rating:** 4.4/5.0 **Total Reviews:** 431 **How Do G2 Users Rate 3CX?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.8/10) - **Tenancy Flexibility:** 10.0/10 (Category avg: 8.8/10) - **Video Conferencing:** 8.6/10 (Category avg: 8.8/10) - **Native VoIP:** 9.7/10 (Category avg: 8.9/10) **Who Is the Company Behind 3CX?** - **Seller:** [3CX](https://www.g2.com/sellers/3cx) - **Company Website:** https://www.3cx.com - **Year Founded:** 2005 - **HQ Location:** Nicosia - **Twitter:** @3CX (30,475 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1021704/ (183 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, President - **Top Industries:** Information Technology and Services, Telecommunications - **Company Size:** 50% Mid-Market, 43% Small-Business #### What Are 3CX's Pros and Cons? **Pros:** - Ease of Use (42 reviews) - Reliability (31 reviews) - Flexibility (23 reviews) - Features (22 reviews) - Easy Setup (21 reviews) **Cons:** - Complex Processes (11 reviews) - Difficult Configuration (10 reviews) - Learning Curve (10 reviews) - Limited Features (10 reviews) - Expensive (9 reviews) ### What Do G2 Reviewers Say About 3CX? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of 3CX, which simplifies communication and enhances efficiency across devices. - Users value the **reliability** of 3CX, ensuring seamless communication without missing calls and excellent support when needed. - Users value the **flexibility** of 3CX, benefiting from seamless communication across various platforms and devices. - Users love the **seamless communication and reliability** of 3CX, enhancing productivity and enabling easy connectivity. - Users commend the **easy setup** of 3CX, enabling quick deployment and immediate use for communication needs. **Cons:** - Users find 3CX's **complex processes** challenging, especially for non-technical administrators needing extensive configuration support. - Users report that **difficult configuration** processes can hinder usability for non-technical administrators, complicating management tasks. - Users find the **learning curve challenging** , with some configurations taking time and requiring technical support to manage effectively. - Users are frustrated by **limited features** and missing reports, impacting the overall utility of 3CX. - Users find 3CX to be **expensive** , especially non-profits seeking more affordable pricing options for their organizations. #### What Are Recent G2 Reviews of 3CX? **"[Unmatched Value: 3CX’s Feature-Rich PBX That Just Works](https://www.g2.com/survey_responses/3cx-review-5362484)"** **Rating:** 5.0/5.0 stars *— Dan K.* [Read full review](https://www.g2.com/survey_responses/3cx-review-5362484) --- **"[Easy Setup, Flexible SIP Trunk Extensions, and Strong Business Messaging](https://www.g2.com/survey_responses/3cx-review-12707768)"** **Rating:** 4.5/5.0 stars *— Matthew W.* [Read full review](https://www.g2.com/survey_responses/3cx-review-12707768) --- #### What Are G2 Users Discussing About 3CX? - [What is 3CX used for?](https://www.g2.com/discussions/what-is-3cx-used-for) - 1 comment, 1 upvote ### 12. [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) Intermedia Unite® brings business communications, collaboration, and customer engagement into one easy-to-use platform—keeping teams connected, productive, and responsive from anywhere. It replaces fragmented tools by combining business phone service, video conferencing, team chat, and file sharing into one seamless experience, so employees can collaborate without switching apps. Unite delivers enterprise-grade calling with 100+ features, integrated customer engagement, and enhanced Microsoft Teams experiences. With mobile and desktop apps, users can call, meet, message, and engage customers from anywhere while maintaining a consistent business identity. AI-powered transcription, summaries, and insights help teams capture details and follow up efficiently. Backed by 99.999% uptime and J.D. Power-certified support, Unite ensures reliable performance—resulting in simpler communications, more productive teams, and better customer engagement. **Average Rating:** 4.5/5.0 **Total Reviews:** 501 **How Do G2 Users Rate Intermedia Unite?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.8/10) - **Tenancy Flexibility:** 8.8/10 (Category avg: 8.8/10) - **Video Conferencing:** 9.0/10 (Category avg: 8.8/10) - **Native VoIP:** 9.0/10 (Category avg: 8.9/10) **Who Is the Company Behind Intermedia Unite?** - **Seller:** [Intermedia](https://www.g2.com/sellers/intermedia) - **Company Website:** https://www.intermedia.com/ - **Year Founded:** 1993 - **HQ Location:** Sunnyvale, California - **Twitter:** @intermedia_net (4,556 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/8903/ (1,395 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, President - **Top Industries:** Information Technology and Services, Hospital & Health Care - **Company Size:** 67% Small-Business, 21% Mid-Market #### What Are Intermedia Unite's Pros and Cons? **Pros:** - Customer Support (14 reviews) - Ease of Use (14 reviews) - Customer Service (9 reviews) - Intuitive (9 reviews) - Reliability (9 reviews) **Cons:** - Internet Dependency (3 reviews) - Admin Control (2 reviews) - Admin Control Issues (2 reviews) - Connection Issues (2 reviews) - Customer Service (2 reviews) ### What Do G2 Reviewers Say About Intermedia Unite? *AI-generated summary from verified user reviews* **Pros:** - Users value the **quick and effective customer support** from Intermedia Unite, enhancing their overall experience and reliability. - Users appreciate the **ease of use** of Intermedia Unite, finding it user-friendly and effective for communication needs. - Users value the **knowledgeable and responsive customer support** of Intermedia Unite, enhancing their onboarding and technical issue resolution experience. - Users appreciate the **intuitive design** of Intermedia Unite, making communication seamless and user-friendly for all ages. - Users value the **reliability** of Intermedia Unite, appreciating consistent performance and excellent support throughout their experience. **Cons:** - Users face **internet dependency issues** with Intermedia Unite, leading to dropped calls during network challenges. - Users often face **administrative complexities** in Intermedia Unite, leading to frequent calls for support and concerns over consistency. - Users report **admin control issues** with Intermedia Unite, leading to complexities that frustrate new administrators. - Users experience frequent **connection issues** with Intermedia Unite, leading to dropped calls and frustration during use. - Users often face **poor customer service** , experiencing frustrating transfers and unresolved issues despite polite support staff. #### What Are Recent G2 Reviews of Intermedia Unite? **"[Automated Scammer Blocker with Reliable Support](https://www.g2.com/survey_responses/intermedia-unite-review-8999266)"** **Rating:** 5.0/5.0 stars *— Robert L.* [Read full review](https://www.g2.com/survey_responses/intermedia-unite-review-8999266) --- **"[Clean, Easy, and Perfect for Simple Setup](https://www.g2.com/survey_responses/intermedia-unite-review-12603745)"** **Rating:** 5.0/5.0 stars *— Bruce H.* [Read full review](https://www.g2.com/survey_responses/intermedia-unite-review-12603745) --- #### What Are G2 Users Discussing About Intermedia Unite? - [What is Intermedia Unite used for?](https://www.g2.com/discussions/what-is-intermedia-unite-used-for) - 1 comment - [What is Anymeeting Video Conferencing used for?](https://www.g2.com/discussions/what-is-anymeeting-video-conferencing-used-for) - 2 comments, 1 upvote - [What is the most used video conferencing software?](https://www.g2.com/discussions/what-is-the-most-used-video-conferencing-software) - 1 comment, 1 upvote - [Is AnyMeeting safe?](https://www.g2.com/discussions/is-anymeeting-safe) - 1 comment, 1 upvote - [What are the features of video conferencing software?](https://www.g2.com/discussions/what-are-the-features-of-video-conferencing-software) - 1 comment ### 13. [Zoho Cliq](https://www.g2.com/products/zoho-cliq/reviews) Zoho Cliq is a business communication software that helps simplify and streamline your communication with organized conversations and information that's easy to find. Cliq is designed to enable a hybrid work style, where you can log in to work through any device from anywhere. This helps improve your team's overall productivity and, in turn, impacts the performance of your business positively. **Average Rating:** 4.4/5.0 **Total Reviews:** 255 **How Do G2 Users Rate Zoho Cliq?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.8/10) - **Tenancy Flexibility:** 9.2/10 (Category avg: 8.8/10) - **Video Conferencing:** 9.3/10 (Category avg: 8.8/10) - **Native VoIP:** 9.0/10 (Category avg: 8.9/10) **Who Is the Company Behind Zoho Cliq?** - **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) - **Year Founded:** 1996 - **HQ Location:** Austin, TX - **Twitter:** @Zoho (137,880 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/38373/ (30,766 employees on LinkedIn®) - **Phone:** +1 (888) 900-9646 **Who Uses This Product?** - **Who Uses This:** Senior Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 55% Small-Business, 30% Mid-Market #### What Are Zoho Cliq's Pros and Cons? **Pros:** - Ease of Use (12 reviews) - Communication (10 reviews) - Easy Communication (10 reviews) - File Sharing (7 reviews) - Team Collaboration (7 reviews) **Cons:** - Slow Loading (4 reviews) - Difficult Navigation (3 reviews) - Missing Functionality (3 reviews) - Not Intuitive (3 reviews) - User Interface (3 reviews) ### What Do G2 Reviewers Say About Zoho Cliq? *AI-generated summary from verified user reviews* **Pros:** - Users find Zoho Cliq's **ease of use** exceptional, enjoying seamless communication and quick setup for their teams. - Users value the **seamless internal communication** features of Zoho Cliq, enhancing team collaboration and response efficiency. - Users appreciate the **easy communication** features of Zoho Cliq, enabling seamless collaboration with teams and customers. - Users value the **easy file sharing** in Zoho Cliq, enhancing team collaboration without switching applications. - Users value the **effective team collaboration** features of Zoho Cliq, enhancing communication and teamwork in various settings. **Cons:** - Users experience **slow loading** times with Zoho Cliq, affecting performance and user experience with multiple chats and channels. - Users find the **difficult navigation** in Zoho Cliq challenging, especially for beginners dealing with extensive features. - Users desire the **missing functionality** of in-chat search and enhanced mobile app features for a better experience. - Users feel that Zoho Cliq is **not intuitive** , making navigation and channel creation challenging for beginners. - Users find the **user interface unresponsive** and suggest improvements for a more modern experience in Zoho Cliq. #### What Are Recent G2 Reviews of Zoho Cliq? **"[Nice product to chat with the colleague](https://www.g2.com/survey_responses/zoho-cliq-review-7818314)"** **Rating:** 4.5/5.0 stars *— Anto Shajmon M.* [Read full review](https://www.g2.com/survey_responses/zoho-cliq-review-7818314) --- **"[Organized Team Chats and Seamless Zoho Integrations](https://www.g2.com/survey_responses/zoho-cliq-review-13094213)"** **Rating:** 5.0/5.0 stars *— Samiksha P.* [Read full review](https://www.g2.com/survey_responses/zoho-cliq-review-13094213) --- #### What Are G2 Users Discussing About Zoho Cliq? - [What is Zoho Cliq used for?](https://www.g2.com/discussions/what-is-zoho-cliq-used-for) - 1 comment, 2 upvotes - [What is Zoho platform?](https://www.g2.com/discussions/what-is-zoho-platform) - 2 comments - [What is Zoho connect?](https://www.g2.com/discussions/zoho-cliq-what-is-zoho-connect) - 1 comment - [How do I use Zoho Cliq?](https://www.g2.com/discussions/how-do-i-use-zoho-cliq) - 1 comment - [What is Zoho Cliq?](https://www.g2.com/discussions/what-is-zoho-cliq) - 1 comment ### 14. [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) Dialpad elevates every conversation with the leading Ai-powered customer communications platform. Tap into real-time Ai insights to enhance and streamline every interaction. With Dialpad Connect, you can: - Call, message, and meet in a single app - Seamlessly switch between devices - Focus on the conversation with real-time call transcriptions, Ai summaries, and action items **Average Rating:** 4.4/5.0 **Total Reviews:** 4,035 **How Do G2 Users Rate Dialpad Connect?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.8/10) - **Tenancy Flexibility:** 8.8/10 (Category avg: 8.8/10) - **Video Conferencing:** 9.3/10 (Category avg: 8.8/10) - **Native VoIP:** 9.2/10 (Category avg: 8.9/10) **Who Is the Company Behind Dialpad Connect?** - **Seller:** [Dialpad](https://www.g2.com/sellers/dialpad) - **Company Website:** https://Dialpad.com - **Year Founded:** 2011 - **HQ Location:** San Ramon, California - **Twitter:** @DialpadHQ (60 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3967399/ (1,491 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Information Technology and Services, Marketing and Advertising - **Company Size:** 56% Small-Business, 32% Mid-Market #### What Are Dialpad Connect's Pros and Cons? **Pros:** - Ease of Use (126 reviews) - Call Management (70 reviews) - Helpful (56 reviews) - Call Recording (55 reviews) - Features (51 reviews) **Cons:** - Call Issues (55 reviews) - Connection Issues (42 reviews) - Missing Functionality (29 reviews) - Recording Issues (27 reviews) - Call Quality Issues (26 reviews) ### What Do G2 Reviewers Say About Dialpad Connect? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Dialpad Connect, enjoying its intuitive interface and seamless functionality for communication. - Users appreciate the **call management features** of Dialpad Connect, enhancing guidance and streamlining communication effortlessly. - Users value the **helpful customer support** of Dialpad Connect, enhancing their remote work experience and call management. - Users value the **AI transcription and call recordings** of Dialpad Connect, enhancing workflow and communication efficiency. - Users appreciate the **user-friendly interface** of Dialpad Connect, enhancing communication and workflow with its seamless features. **Cons:** - Users often face **call issues** with Dialpad Connect, including problems with call forwarding and routing logging. - Users often face **connection issues** with Dialpad Connect, leading to frustration and impacting the overall communication experience. - Users report that Dialpad Connect lacks **essential integration and administrative control features** for effective call management. - Users report frequent **recording issues** with Dialpad Connect, impacting call quality and overall communication reliability. - Users report **call quality issues** including delays and inconsistencies that hinder effective communication and overall experience. #### What Are Recent G2 Reviews of Dialpad Connect? **"[Portable, Phone-Mirroring, Connected](https://www.g2.com/survey_responses/dialpad-connect-review-7418441)"** **Rating:** 5.0/5.0 stars *— Elizabeth A.* [Read full review](https://www.g2.com/survey_responses/dialpad-connect-review-7418441) --- **"[User-Friendly Transcripts and Easy Contact Management](https://www.g2.com/survey_responses/dialpad-connect-review-13036710)"** **Rating:** 5.0/5.0 stars *— Alina M.* [Read full review](https://www.g2.com/survey_responses/dialpad-connect-review-13036710) --- #### What Are G2 Users Discussing About Dialpad Connect? - [How does Dialpad Ai Voice's transcription feature enhance communication, and what are the best practices for using it?](https://www.g2.com/discussions/how-does-dialpad-ai-voice-s-transcription-feature-enhance-communication-and-what-are-the-best-practices-for-using-it) - [How does Dialpad Ai Meetings enhance virtual meeting experiences with AI-driven features?](https://www.g2.com/discussions/how-does-dialpad-ai-meetings-enhance-virtual-meeting-experiences-with-ai-driven-features) - 1 comment - [What is Dialpad Meetings (formerly UberConference) used for?](https://www.g2.com/discussions/what-is-dialpad-meetings-formerly-uberconference-used-for) - 1 comment - [What is Dialpad Talk used for?](https://www.g2.com/discussions/what-is-dialpad-talk-used-for) - [How much does Dialpad cost?](https://www.g2.com/discussions/dialpad-ai-voice-how-much-does-dialpad-cost) - 4 comments ### 15. [Ultatel](https://www.g2.com/products/ultatel/reviews) Ultatel is an intelligent cloud communications platform that brings AI into everyday business conversations across calling, meetings, messaging, and customer interactions. With 50+ advanced features, Ultatel brings all your business communications into one powerful platform built to support organizations at scale. From AI meeting assistant tools that automatically capture summaries and action items, to Intelligent Voice AI Agents that help automate repetitive workflows, Ultatel is designed to help teams communicate more efficiently and stay focused on what matters most. With integrated calling, collaboration, Microsoft Teams connectivity, CRM integrations, and 24/7 live support, Ultatel delivers a modern communications experience built for growing businesses. **Average Rating:** 4.7/5.0 **Total Reviews:** 53 **How Do G2 Users Rate Ultatel?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.8/10) - **Tenancy Flexibility:** 9.2/10 (Category avg: 8.8/10) - **Video Conferencing:** 10.0/10 (Category avg: 8.8/10) - **Native VoIP:** 9.6/10 (Category avg: 8.9/10) **Who Is the Company Behind Ultatel?** - **Seller:** [Ultatel](https://www.g2.com/sellers/ultatel) - **Company Website:** https://www.ultatel.com/ - **Year Founded:** 2016 - **HQ Location:** Herndon, Virginia - **Twitter:** @ultatel (138 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/ultatel/ (345 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Hospital & Health Care - **Company Size:** 75% Small-Business, 23% Mid-Market #### What Are Ultatel's Pros and Cons? **Pros:** - Customer Support (7 reviews) - Customer Service (5 reviews) - Reliability (5 reviews) - Ease of Use (4 reviews) - Helpful (4 reviews) **Cons:** - Admin Control (2 reviews) - Complex Processes (2 reviews) - Glitches (2 reviews) - Access Issues (1 reviews) - Account Management (1 reviews) ### What Do G2 Reviewers Say About Ultatel? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **responsive and knowledgeable customer support** of Ultatel, ensuring prompt and effective issue resolution. - Users commend Ultatel for its **responsive and knowledgeable customer service** , ensuring prompt assistance and effective issue resolution. - Users highlight the **reliability** of Ultatel, appreciating its stable performance and seamless communication management across departments. - Users love the **ease of use** of Ultatel, enjoying its intuitive management and seamless communication organization. - Users value the **responsive support** of Ultatel, highlighting prompt resolutions and clear communication when needed. **Cons:** - Users find the **admin control cumbersome** , facing slow responses and desiring more self-service options on the portal. - Users face a challenging **learning curve** with Ultatel, particularly during complex setup and configuration processes. - Users experience **glitches** with Ultatel, facing slow performance and frustrating issues during device switching and task management. - Users face **access issues** with Ultatel, struggling with connectivity and integration that hinder multitasking and productivity. - Users wish they could handle certain tasks themselves instead of relying on **limited self-service options** for account management. #### What Are Recent G2 Reviews of Ultatel? **"[Ultatel: Cost-Effective and Effortlessly Streamlines Communication](https://www.g2.com/survey_responses/ultatel-review-12606312)"** **Rating:** 5.0/5.0 stars *— Rita S.* [Read full review](https://www.g2.com/survey_responses/ultatel-review-12606312) --- **"[Reliable VoIP Platform with Strong Partner Support and Solid Feature Set](https://www.g2.com/survey_responses/ultatel-review-12346607)"** **Rating:** 5.0/5.0 stars *— Patrick A.* [Read full review](https://www.g2.com/survey_responses/ultatel-review-12346607) --- ### 16. [Yeastar P-Series PBX System](https://www.g2.com/products/yeastar-p-series-pbx-system/reviews) Yeastar P-Series PBX System is the easy-first unified communications solution designed for every business size and industry. It reinvents how business connects by converging voice, video, chat, apps, and more in one solution, empowering modern businesses to engage teams, work anywhere, and delight customers easily. Easy to adopt, use, manage, and grow. With Yeastar P-Series PBX System, boundless communication will be within your easy reach. • Business phone system (Web, mobile & desktop) • Team chat & omnichannel messaging • Call center • Simplified system administration • Robust app ecosystem • Ready-made integrations & open API • Flexible deployment options: fully-hosted, self-managed, and hardware appliance • And more... **Average Rating:** 4.8/5.0 **Total Reviews:** 79 **How Do G2 Users Rate Yeastar P-Series PBX System?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.8/10) - **Tenancy Flexibility:** 8.6/10 (Category avg: 8.8/10) - **Video Conferencing:** 8.0/10 (Category avg: 8.8/10) - **Native VoIP:** 9.3/10 (Category avg: 8.9/10) **Who Is the Company Behind Yeastar P-Series PBX System?** - **Seller:** [Xiamen Yeastar Digital Technology Co., Ltd](https://www.g2.com/sellers/xiamen-yeastar-digital-technology-co-ltd) - **Year Founded:** 2006 - **HQ Location:** Xiamen, China - **Twitter:** @Yeastar (2,504 Twitter followers) - **LinkedIn® Page:** https://cn.linkedin.com/company/yeastar (211 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Telecommunications, Information Technology and Services - **Company Size:** 75% Small-Business, 21% Mid-Market #### What Are Yeastar P-Series PBX System's Pros and Cons? **Pros:** - Ease of Use (26 reviews) - Features (25 reviews) - Integrations (19 reviews) - Customer Support (18 reviews) - Easy Setup (18 reviews) **Cons:** - Missing Functionality (10 reviews) - Missing Features (8 reviews) - Expensive (7 reviews) - Limited Features (7 reviews) - High Cost (6 reviews) ### What Do G2 Reviewers Say About Yeastar P-Series PBX System? *AI-generated summary from verified user reviews* **Pros:** - Users find the **Yeastar P-Series PBX System easy to use** , enjoying its responsive nature and excellent customer support. - Users value the **extensive and advanced features** of Yeastar P-Series PBX, ensuring comprehensive communication solutions. - Users appreciate the **wide integration options** of the Yeastar P-Series PBX System, enhancing their telephony experience. - Users praise the **excellent customer support** of Yeastar P-Series, highlighting its responsiveness and professionalism. - Users highlight the **easy setup** of Yeastar P-Series PBX, enabling quick installation and seamless global use. **Cons:** - Users criticize the **missing functionality** in Yeastar P-Series PBX, particularly in video conferencing and integration features. - Users are disappointed by the **missing features** of Yeastar P-Series, limiting communication and functionality significantly. - Users find the **high licensing and subscription costs** of Yeastar P-Series PBX System to be a significant drawback. - Users find the **limited features** of Yeastar P-Series PBX System hinder productivity and communication efficiency. - Users note the **high cost** associated with the Yeastar P-Series PBX System, burdening those with budget constraints. #### What Are Recent G2 Reviews of Yeastar P-Series PBX System? **"[Flexible Call Switching and User-Friendly Web Interface](https://www.g2.com/survey_responses/yeastar-p-series-pbx-system-review-12009941)"** **Rating:** 4.5/5.0 stars *— Girish S.* [Read full review](https://www.g2.com/survey_responses/yeastar-p-series-pbx-system-review-12009941) --- **"[A powerful PBX system that constantly brings new functions with it](https://www.g2.com/survey_responses/yeastar-p-series-pbx-system-review-9348875)"** **Rating:** 5.0/5.0 stars *— Markus E.* [Read full review](https://www.g2.com/survey_responses/yeastar-p-series-pbx-system-review-9348875) --- ### 17. [Wildix](https://www.g2.com/products/wildix/reviews) Wildix is a sales-oriented unified communications platform for businesses needing to serve customers faster across multiple channels, do more with fewer resources, and empower mobile-first teams while maintaining security and efficiency. Sold through channel partners to over one million users globally, it unifies internal and external communications, bringing voice, video, messaging, screen sharing, collaboration and AI into one secure solution, accessible from desktop and mobile apps. The solution supports AI-powered insights, agentic automation and advanced analytics that help automate admin tasks, route inquiries intelligently and deliver smarter service. Wildix also offers optional hardware, SIP and a contact center solution with intelligent call distribution, omnichannel support (voice, chat, email, video), supervisor wallboards, real-time monitoring and historical reporting. With open APIs and 200+ integrations, Wildix connects seamlessly with CRMs, ERPs and other business tools. **Average Rating:** 4.8/5.0 **Total Reviews:** 30 **How Do G2 Users Rate Wildix?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.8/10) - **Tenancy Flexibility:** 8.7/10 (Category avg: 8.8/10) - **Video Conferencing:** 8.6/10 (Category avg: 8.8/10) - **Native VoIP:** 9.5/10 (Category avg: 8.9/10) **Who Is the Company Behind Wildix?** - **Seller:** [Wildix](https://www.g2.com/sellers/wildix) - **Year Founded:** 2005 - **HQ Location:** Tallinn, Harjumaa, Estonia - **Twitter:** @wildix (9 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/wildix-srl/ (323 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** President - **Top Industries:** Telecommunications, Information Technology and Services - **Company Size:** 93% Small-Business, 7% Mid-Market #### What Are Wildix's Pros and Cons? **Pros:** - Ease of Use (11 reviews) - Reliability (8 reviews) - Features (7 reviews) - Customer Support (5 reviews) - Flexibility (4 reviews) **Cons:** - Long Wait Times (3 reviews) - Missing Functionality (3 reviews) - Expensive (2 reviews) - Poor Customer Support (2 reviews) - Admin Control Issues (1 reviews) ### What Do G2 Reviewers Say About Wildix? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of Wildix, facilitating quick setup and seamless integration for all types of teams. - Users commend Wildix for its **reliable performance** and consistent support, ensuring seamless communication and business continuity. - Users value the **high-quality features** of Wildix, highlighting its ease of use and robust security options. - Users value the **responsive and knowledgeable customer support** from Wildix, enhancing their overall communication experience. - Users appreciate the **flexibility** of Wildix, enabling tailored communication solutions and seamless integration for diverse needs. **Cons:** - Users experience frustratingly **long wait times** for customer service responses, impacting overall efficiency and satisfaction. - Users face challenges with **missing functionality** , particularly in integrating Salesforce for orders and quoting processes. - Users find Wildix's **high operational costs** frustrating, especially regarding mandatory HAAS for hardware under five years old. - Users report **poor customer support** , with slow response times and unresolved tickets affecting satisfaction levels. - Users find **administrative tasks complicated** , leading to unnecessary challenges in managing Wildix effectively. #### What Are Recent G2 Reviews of Wildix? **"[Wildix: Intuitive, Reliable UCaaS with Fast Go-Live and High Adoption](https://www.g2.com/survey_responses/wildix-review-12803307)"** **Rating:** 5.0/5.0 stars *— Stefano F.* [Read full review](https://www.g2.com/survey_responses/wildix-review-12803307) --- **"[Wildix: Seamless WebRTC Unified Communications with Powerful Sales Intelligence](https://www.g2.com/survey_responses/wildix-review-12699375)"** **Rating:** 5.0/5.0 stars *— Maurizio I.* [Read full review](https://www.g2.com/survey_responses/wildix-review-12699375) --- ### 18. [Crexendo](https://www.g2.com/products/crexendo/reviews) Crexendo®, Inc. (NASDAQ:CXDO) is an award-winning premier provider of Unified Communications as a Service (UCaaS), Call Center as a Service (CCaaS), communication platform software solutions, and collaboration services designed to provide enterprise-class cloud communication solutions to any size business through our business partners, agents, and direct channels. Crexendo® solutions currently support over three million end users globally, and our platform was recently recognized as the fastest-growing UCaaS platform in the United States. The Crexendo® VIP™ platform delivers Voice, Interactions, and Phone capabilities backed by our industry-leading 100% Uptime Guarantee, allowing workers to connect from anywhere, on any device. **Average Rating:** 4.9/5.0 **Total Reviews:** 350 **How Do G2 Users Rate Crexendo?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 8.8/10) - **Tenancy Flexibility:** 10.0/10 (Category avg: 8.8/10) - **Video Conferencing:** 9.4/10 (Category avg: 8.8/10) - **Native VoIP:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind Crexendo?** - **Seller:** [Crexendo Business Solutions](https://www.g2.com/sellers/crexendo-business-solutions) - **Company Website:** https://www.crexendo.com/ - **Year Founded:** 1995 - **HQ Location:** Tempe, Arizona - **Twitter:** @Crexendo (3,287 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/crexendo-business-solutions/ (155 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Office Manager - **Top Industries:** Non-Profit Organization Management, Construction - **Company Size:** 77% Small-Business, 21% Mid-Market #### What Are Crexendo's Pros and Cons? **Pros:** - Customer Support (83 reviews) - Helpful (75 reviews) - Customer Service (52 reviews) - Ease of Use (47 reviews) - Easy Setup (44 reviews) **Cons:** - Call Issues (7 reviews) - Complex Processes (6 reviews) - Customer Service (5 reviews) - Difficult Navigation (5 reviews) - Number Issues (5 reviews) ### What Do G2 Reviewers Say About Crexendo? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **exceptional customer support** provided by Crexendo, making the setup process seamless and easy. - Users commend Crexendo for its **exceptional support and user-friendly service** , making transitions and management seamless across locations. - Users commend the **exceptional customer service** at Crexendo, highlighting support that is responsive, helpful, and knowledgeable. - Users find Crexendo’s service to be **extremely easy to use** , making transitions and setups seamless and stress-free. - Users appreciate the **easy setup** of Crexendo, highlighting hassle-free transitions and supportive customer service throughout. **Cons:** - Users report experiencing **technical call issues** with Crexendo, especially during internet outages, affecting communication reliability. - Users find the **complex processes** of Crexendo challenging, often requiring IT support for setup and troubleshooting. - Users find that **customer service can be difficult to reach** , complicating their experience when seeking assistance. - Users find **difficult navigation** in the Crexendo app, impacting efficiency and making it challenging to utilize features effectively. - Users are frustrated by the **overwhelming number of spam calls** and issues with caller ID affecting communications. #### What Are Recent G2 Reviews of Crexendo? **"[Reliable Global Calling with a Simple, Centralized Dashboard](https://www.g2.com/survey_responses/crexendo-review-12951714)"** **Rating:** 4.5/5.0 stars *— Luciana S.* [Read full review](https://www.g2.com/survey_responses/crexendo-review-12951714) --- **"[Smooth Setup and Fast, Attentive Support from Carol Kloss and Romina Bonaobra](https://www.g2.com/survey_responses/crexendo-review-13061620)"** **Rating:** 5.0/5.0 stars *— *Arrow R.* [Read full review](https://www.g2.com/survey_responses/crexendo-review-13061620) --- #### What Are G2 Users Discussing About Crexendo? - [What is Crexendo used for?](https://www.g2.com/discussions/what-is-crexendo-used-for) - 2 comments ### 19. [CallTower](https://www.g2.com/products/calltower/reviews) Since 2002, CallTower has been at the forefront of transforming global communication, emerging as a leader in enterprise-class cloud communication, collaboration, and CX solutions. We empower businesses with cutting-edge technologies like Microsoft® Teams Operator Connect, Webex by Cisco®, Zoom Phone, and AI-driven contact center solutions, including Webex Contact Center, Five9, and Genesys. Our expertise in contact center solutions enhances CCaaS and CX capabilities, delivering personalized optimization, conversational AI, and advanced analytics to elevate customer experiences and accelerate digital transformation. Driven by innovation and a commitment to excellence, CallTower continues to redefine how businesses connect, collaborate, and thrive on a global scale. **Average Rating:** 4.3/5.0 **Total Reviews:** 373 **How Do G2 Users Rate CallTower?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.8/10) - **Tenancy Flexibility:** 7.2/10 (Category avg: 8.8/10) - **Video Conferencing:** 7.8/10 (Category avg: 8.8/10) - **Native VoIP:** 8.0/10 (Category avg: 8.9/10) **Who Is the Company Behind CallTower?** - **Seller:** [CallTower](https://www.g2.com/sellers/calltower) - **Company Website:** https://calltower.com - **Year Founded:** 2002 - **HQ Location:** South Jordan, Utah, United States - **Twitter:** @calltower (8,987 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/calltower/ (249 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, IT Director - **Top Industries:** Information Technology and Services, Manufacturing - **Company Size:** 61% Mid-Market, 24% Small-Business #### What Are CallTower's Pros and Cons? **Pros:** - Customer Support (56 reviews) - Helpful (49 reviews) - Reliability (39 reviews) - Ease of Use (37 reviews) - Customer Service (35 reviews) **Cons:** - Customer Service (16 reviews) - Billing Issues (12 reviews) - Poor Customer Support (12 reviews) - Lack of Intuitiveness (11 reviews) - Long Wait Times (11 reviews) ### What Do G2 Reviewers Say About CallTower? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **outstanding customer support** from CallTower, ensuring a seamless onboarding and troubleshooting experience. - Users find CallTower's **efficient customer service** invaluable, appreciating their professionalism and support for Microsoft offerings. - Users value the **reliable VoIP and UCaaS services** of CallTower, ensuring seamless communication for business operations. - Users commend the **ease of use** of CallTower, facilitating efficient self-service and smooth communication for teams. - Users appreciate the **excellent customer service** of CallTower, noting quick responses and helpful support from real people. **Cons:** - Users experience **slow and inadequate customer service** , facing delays in support and unresolved issues. - Users report **billing issues** with CallTower, citing confusion and delays in receiving accurate invoices. - Users express frustration with **poor customer support** , as assistance is often unhelpful and issues remain unresolved. - Users find the **lack of intuitiveness** in CallTower's admin portal hinders easy management of DIDs and tasks. - Users experience **long wait times** for support and hardware, impacting overall satisfaction with CallTower's services. #### What Are Recent G2 Reviews of CallTower? **"[One-Stop Shop for Seamless Telecom Integration](https://www.g2.com/survey_responses/calltower-review-12686530)"** **Rating:** 4.5/5.0 stars *— Antonio F.* [Read full review](https://www.g2.com/survey_responses/calltower-review-12686530) --- **"[Seamless Transition, Robust Support](https://www.g2.com/survey_responses/calltower-review-6696569)"** **Rating:** 4.0/5.0 stars *— Verified User in Non-Profit Organization Management* [Read full review](https://www.g2.com/survey_responses/calltower-review-6696569) --- #### What Are G2 Users Discussing About CallTower? - [What is CallTower used for?](https://www.g2.com/discussions/what-is-calltower-used-for) - 1 comment ### 20. [net2phone](https://www.g2.com/products/net2phone-g2/reviews) net2phone is an AI-powered business communication solutions provider offering Unified Communications (UCaaS), contact center (CCaaS), AI agent, and performance coaching software for businesses focused on customer experience. Backed by 30+ years of expertise and trusted by 500,000+ users, net2phone helps businesses eliminate communication friction so every conversation drives retention and growth. Communication breaks down when channels are scattered, tools don't talk to each other, and information gets buried across platforms. net2phone solves this with a connected business VoIP and unified communications platform built for teams that can't afford dropped context or slow resolution times. Unite: Unified Communications unifies voice, messaging, video, and chat in a single place. Features include call and video recording with transcription, sentiment analysis on voice calls, automated action-item tracking, and AI-generated follow-up emails — reducing the tool-switching that slows teams down. uContact: Omnichannel Contact Center gives high-volume sales and support teams the automation, AI-driven routing, and real-time dashboards needed to deliver consistent omnichannel customer experiences at scale. Coach AI: Performance Intelligence analyzes 100% of voice, video, and text interactions, giving managers full visibility into team performance with sentiment analysis, call summaries, and targeted coaching recommendations by user or department. AI Agent: Intelligent Task Automation handles inquiries and completes workflows — answering questions, resolving support cases, scheduling, and managing returns — across phone and chat, with support for 30+ languages and seamless handoff to human agents. Every net2phone solution connects to the tools businesses already use, with a built-in drag-and-drop workflow builder that lets teams automate processes across the entire suite without writing code. Rather than just deploying software, net2phone provides expert guidance at every step — from workflow design to system integration to ongoing optimization, that guidance is backed by enterprise-grade security across every solution. All of this ensures unified communications and contact center technology actually deliver measurable retention and growth. **Average Rating:** 4.4/5.0 **Total Reviews:** 184 **How Do G2 Users Rate net2phone?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.8/10) - **Tenancy Flexibility:** 8.3/10 (Category avg: 8.8/10) - **Video Conferencing:** 7.9/10 (Category avg: 8.8/10) - **Native VoIP:** 8.5/10 (Category avg: 8.9/10) **Who Is the Company Behind net2phone?** - **Seller:** [net2phone](https://www.g2.com/sellers/net2phone) - **Year Founded:** 1996 - **HQ Location:** Newark, NJ - **Twitter:** @net2phone (1,900 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2965/ (308 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Office Manager, Owner - **Top Industries:** Construction, Information Technology and Services - **Company Size:** 80% Small-Business, 18% Mid-Market #### What Are net2phone's Pros and Cons? **Pros:** - Ease of Use (4 reviews) - Customer Service (3 reviews) - Customer Support (3 reviews) - Affordable (2 reviews) - Helpful (2 reviews) **Cons:** - Connection Issues (2 reviews) - Customer Service (2 reviews) - Customer Support (2 reviews) - Lack of Intuitiveness (2 reviews) - Long Wait Times (2 reviews) ### What Do G2 Reviewers Say About net2phone? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of net2phone, benefiting from its simple tracking and management features. - Users praise Net2Phone for their **exceptional customer service** , highlighting prompt responses and eagerness to assist. - Users commend the **responsive and helpful customer support** of Net2Phone, making their experience notably positive. - Users highlight the **affordability** of net2phone, noting significant cost savings compared to competitors. - Users appreciate the **responsive and helpful customer service** of net2phone, enhancing their overall experience and satisfaction. **Cons:** - Users experience notable **connection issues** due to minimal integration support, affecting call functionality and usability. - Users report **poor customer service** , receiving minimal support with integrations and lacking transparency in billing processes. - Users criticize the **poor customer support** from net2phone, noting unresponsiveness and lack of effective assistance during issues. - Users find the system to lack **intuitiveness** , making certain features harder to access and use effectively. - Users express frustration with **long wait times** for support and poor handling of equipment setup and billing inquiries. #### What Are Recent G2 Reviews of net2phone? **"[Superior product, exceptional service](https://www.g2.com/survey_responses/net2phone-review-10486200)"** **Rating:** 5.0/5.0 stars *— Heather S.* [Read full review](https://www.g2.com/survey_responses/net2phone-review-10486200) --- **"[Effortless Call Tracking and Remote Work Made Easy](https://www.g2.com/survey_responses/net2phone-review-12000748)"** **Rating:** 4.0/5.0 stars *— Jennifer C.* [Read full review](https://www.g2.com/survey_responses/net2phone-review-12000748) --- #### What Are G2 Users Discussing About net2phone? - [What is net2phone Canada used for?](https://www.g2.com/discussions/what-is-net2phone-canada-used-for) - 1 comment - [Is net2phone free?](https://www.g2.com/discussions/is-net2phone-free) - 2 comments - [Is net2phone reliable?](https://www.g2.com/discussions/is-net2phone-reliable) - 4 comments ### 21. [Streams.AI](https://www.g2.com/products/streams-ai/reviews) Streams.AI by PanTerra Networks is a unified, AI-powered cloud-based communications platform designed to help businesses streamline communication and engagement efforts. The solution integrates voice, video, messaging, file sharing, and contact center functionalities into a single, user-friendly interface. Streams.AI allows teams of all sizes to connect and collaborate seamlessly, eliminating the need to juggle multiple applications. Streams.AI encompasses businesses across various sectors, particularly those in industries that prioritize security and uptime, such as healthcare, finance, and legal. These organizations often require robust communication solutions that can adapt to their evolving needs. Streams.AI is designed to support these requirements, offering features that enhance productivity and facilitate effective collaboration from any device. Streams.AI offers advanced contact center features, such as auto-attendant routing and call analytics, which help organizations manage customer interactions more effectively. Administrative controls are built into the system, allowing IT teams to customize settings and monitor usage, ensuring that the platform aligns with organizational policies and compliance requirements. One of the standout aspects of Streams.AI is its commitment to security and reliability. With built-in compliance measures and 24/7 support, PanTerra Networks provides a managed communications experience that businesses can trust. This level of support is particularly crucial for industries that handle sensitive information, as it ensures that communications remain secure and uninterrupted. Stream.AI's scalability means that it can grow alongside any business, accommodating increasing demands without compromising performance. Security and reliability are standout aspects of Streams.AI, as the platform incorporates built-in compliance measures and offers 24/7 support. PanTerra Networks provides a managed communications experience that businesses can trust. This commitment to security ensures that communications remain secure and uninterrupted, fostering confidence and engagement among users. By integrating multiple functionalities into a single customer engaging platform, Streams.AI simplifies workflows and fosters a more connected and efficient work environment. **Average Rating:** 4.3/5.0 **Total Reviews:** 37 **How Do G2 Users Rate Streams.AI?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.8/10) - **Tenancy Flexibility:** 8.0/10 (Category avg: 8.8/10) - **Video Conferencing:** 6.4/10 (Category avg: 8.8/10) - **Native VoIP:** 8.0/10 (Category avg: 8.9/10) **Who Is the Company Behind Streams.AI?** - **Seller:** [PanTerra Networks](https://www.g2.com/sellers/panterra-networks) - **Company Website:** https://www.panterranetworks.com - **Year Founded:** 2001 - **HQ Location:** San Jose, California - **Twitter:** @panterranetwork (467 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/27096/ (133 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 51% Small-Business, 31% Mid-Market #### What Are Streams.AI's Pros and Cons? **Pros:** - Reliability (3 reviews) - Cloud Storage (2 reviews) - Ease of Use (2 reviews) - High Quality (2 reviews) - Business Tools (1 reviews) **Cons:** - Difficult Interface (2 reviews) - Inconvenience (2 reviews) - Admin Control (1 reviews) - Admin Control Issues (1 reviews) - Complex Process (1 reviews) ### What Do G2 Reviewers Say About Streams.AI? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **exceptional reliability** of Streams.AI, making it a trusted choice for communication needs. - Users appreciate the **seamless cloud storage experience** of Streams.AI, enhancing patient care and communication efficiency. - Users find Streams.AI to be **exceptionally easy to use** , enhancing their workflow and maintaining high care standards. - Users praise the **high quality** of Streams.AI, benefiting from exceptional service and reliability in healthcare delivery. - Users commend the **business tools** of Streams.AI for enhancing patient care and enabling flexible service delivery. **Cons:** - Users face a **difficult interface** that complicates navigation and can lead to frustration when making changes. - Users find the **admin portal inconvenient** , often forgetting processes and facing issues with message and extension management. - Users find the **admin portal cumbersome** , often forgetting processes due to its lack of intuitiveness. - Users find the **admin control issues** frustrating, especially when needing to recall the process for changes. - Users find the admin portal **complex and unintuitive** , leading to frustrations when managing extensions and making changes. #### What Are Recent G2 Reviews of Streams.AI? **"[Outstanding Customer Service and Excellent Value](https://www.g2.com/survey_responses/streams-ai-review-12529303)"** **Rating:** 5.0/5.0 stars *— jen r.* [Read full review](https://www.g2.com/survey_responses/streams-ai-review-12529303) --- **"[Easy to Use, Competitive Pricing, and Amazing Support](https://www.g2.com/survey_responses/streams-ai-review-12774016)"** **Rating:** 5.0/5.0 stars *— Verified User in Legal Services* [Read full review](https://www.g2.com/survey_responses/streams-ai-review-12774016) --- #### What Are G2 Users Discussing About Streams.AI? - [What software do streamers use to stream?](https://www.g2.com/discussions/what-software-do-streamers-use-to-stream) - [What is the function of broadcast software?](https://www.g2.com/discussions/streams-what-is-the-function-of-broadcast-software) - [What are Streams software?](https://www.g2.com/discussions/what-are-streams-software) - 1 comment - [What are features of streaming?](https://www.g2.com/discussions/what-are-features-of-streaming) ### 22. [ViiBE](https://www.g2.com/products/viibe/reviews) ViiBE is Viirtue's quote to cash solution for our white label resellers. Our streamlined, full customer lifecycle software automates your quote to cash process ultimately scaling your business by eliminating hours of administrative work while providing best-in-class user experiences for your clients. This innovative software helps MSPs, VARs, and Telcos quickly go-to-market with a Unified Communications business and compete with the big players. About Viirtue: Viirtue is a channel driven UCaaS provider serving proprietary, industry disrupting tools to nearly 300 channel partners and resellers and tens of thousands of end users. **Average Rating:** 4.8/5.0 **Total Reviews:** 32 **How Do G2 Users Rate ViiBE?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 8.8/10) - **Tenancy Flexibility:** 7.2/10 (Category avg: 8.8/10) - **Video Conferencing:** 8.3/10 (Category avg: 8.8/10) - **Native VoIP:** 9.3/10 (Category avg: 8.9/10) **Who Is the Company Behind ViiBE?** - **Seller:** [Viirtue](https://www.g2.com/sellers/viirtue) - **Year Founded:** 2017 - **HQ Location:** St Petersburg, Florida - **Twitter:** @Viirtue1 (139 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/viirtue (53 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Telecommunications, Information Technology and Services - **Company Size:** 77% Small-Business, 11% Enterprise #### What Are Recent G2 Reviews of ViiBE? **"[Top-Notch Support, Endless Integrations, and Game-Changing AI Features](https://www.g2.com/survey_responses/viibe-review-13044448)"** **Rating:** 5.0/5.0 stars *— Douglas G.* [Read full review](https://www.g2.com/survey_responses/viibe-review-13044448) --- **"[Stellar Support and User-Friendly Experience](https://www.g2.com/survey_responses/viibe-review-13061360)"** **Rating:** 5.0/5.0 stars *— Masiah G.* [Read full review](https://www.g2.com/survey_responses/viibe-review-13061360) --- ### 23. [Windstream OfficeSuite UC](https://www.g2.com/products/windstream-officesuite-uc/reviews) 100% cloud-based phone, mobility and unified communications system to give your businesses a collaborative edge. **Average Rating:** 4.1/5.0 **Total Reviews:** 27 **How Do G2 Users Rate Windstream OfficeSuite UC?** - **Has the product been a good partner in doing business?:** 7.5/10 (Category avg: 8.8/10) **Who Is the Company Behind Windstream OfficeSuite UC?** - **Seller:** [Windstream Enterprise](https://www.g2.com/sellers/windstream-enterprise-265c93a8-4df1-40f4-8ece-367fef6faa72) - **Year Founded:** 2006 - **HQ Location:** Little Rock, AR - **LinkedIn® Page:** https://www.linkedin.com/company/windstream-enterprise/ (8,390 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 60% Mid-Market, 57% Small-Business #### What Are Windstream OfficeSuite UC's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - Calling Features (1 reviews) - Reliability (1 reviews) **Cons:** - Access Issues (1 reviews) - Contact Management (1 reviews) - Performance Issues (1 reviews) ### What Do G2 Reviewers Say About Windstream OfficeSuite UC? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Windstream OfficeSuite UC, enjoying reliable calls with good audio quality. - Users appreciate the **excellent call quality** and user-friendly interface of Windstream OfficeSuite UC for smooth communication. - Users value the **reliability** of Windstream OfficeSuite UC, finding it user-friendly and dependable for their needs. **Cons:** - Users frequently face **access issues** with Windstream OfficeSuite UC, including being logged out and difficulties with the texting feature. - Users often face **login issues and difficulties with the texting feature** , complicating their experience with OfficeSuite UC. - Users experience **performance issues** with Windstream OfficeSuite UC, particularly regarding slow recovery after system downtime. #### What Are Recent G2 Reviews of Windstream OfficeSuite UC? **"[Mostly Dependable](https://www.g2.com/survey_responses/windstream-officesuite-uc-review-6941861)"** **Rating:** 4.0/5.0 stars *— Michele H.* [Read full review](https://www.g2.com/survey_responses/windstream-officesuite-uc-review-6941861) --- **"[Very Good Phone System Solution](https://www.g2.com/survey_responses/windstream-officesuite-uc-review-5235493)"** **Rating:** 5.0/5.0 stars *— Verified User in Insurance* [Read full review](https://www.g2.com/survey_responses/windstream-officesuite-uc-review-5235493) --- #### What Are G2 Users Discussing About Windstream OfficeSuite UC? - [How do I use my Windstream enterprise phone?](https://www.g2.com/discussions/how-do-i-use-my-windstream-enterprise-phone) - [Does Windstream have VoIP?](https://www.g2.com/discussions/does-windstream-have-voip) - [What is windstream OfficeSuite?](https://www.g2.com/discussions/what-is-windstream-officesuite) - [What is OfficeSuite UC?](https://www.g2.com/discussions/what-is-officesuite-uc) ### 24. [CTM](https://www.g2.com/products/ctm-ctm/reviews) CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI. Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results. Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count. **Average Rating:** 4.5/5.0 **Total Reviews:** 727 **How Do G2 Users Rate CTM?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.8/10) - **Tenancy Flexibility:** 9.6/10 (Category avg: 8.8/10) - **Video Conferencing:** 10.0/10 (Category avg: 8.8/10) - **Native VoIP:** 9.4/10 (Category avg: 8.9/10) **Who Is the Company Behind CTM?** - **Seller:** [CTM](https://www.g2.com/sellers/ctm) - **Company Website:** https://www.ctm.com/ - **Year Founded:** 2009 - **HQ Location:** 231 Najoles Rd Suite 500, Millersville, MD 21108 - **LinkedIn® Page:** https://www.linkedin.com/company/5377709/ (114 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, President - **Top Industries:** Marketing and Advertising, Internet - **Company Size:** 65% Small-Business, 30% Mid-Market #### What Are CTM's Pros and Cons? **Pros:** - Customer Support (49 reviews) - Ease of Use (48 reviews) - Helpful (43 reviews) - Call Tracking (31 reviews) - Features (28 reviews) **Cons:** - Learning Curve (23 reviews) - Complexity (15 reviews) - Difficult Navigation (15 reviews) - Steep Learning Curve (15 reviews) - Missing Functionality (12 reviews) ### What Do G2 Reviewers Say About CTM? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **exceptional customer support** of CallTrackingMetrics, emphasizing their reliability and dedication to assisting users. - Users appreciate the **user-friendly interface** of CTM, making setup and navigation straightforward and efficient. - Users appreciate the **excellent customer service** provided by CallTrackingMetrics, enhancing their overall experience and satisfaction. - Users appreciate the **easy access to data** for tracking marketing success and improved call routing features. - Users value the **user-friendly interface** and exceptional support of CallTrackingMetrics, enhancing efficiency and scalability in operations. **Cons:** - Users find the **learning curve steep** , making navigation and reporting functionalities challenging to master over time. - Users find the **complexity of navigating reports** and settings challenging, impacting their efficiency with CTM. - Users find the **difficult navigation** of CTM frustrating, making data access and reporting a complex task. - Users face a **steep learning curve** with CTM, requiring time to master the UI and features effectively. - Users face significant **missing functionality** issues, leading to unresolved problems and a frustrating experience with CTM. #### What Are Recent G2 Reviews of CTM? **"[CallTrackingMetrics the #1 call center VOIP software.](https://www.g2.com/survey_responses/ctm-review-5310809)"** **Rating:** 5.0/5.0 stars *— Alex F.* [Read full review](https://www.g2.com/survey_responses/ctm-review-5310809) --- **"[CallTrackingMetrics: A Strong Solution for Optimizing Call Tracking and Marketing Performance](https://www.g2.com/survey_responses/ctm-review-10369199)"** **Rating:** 4.5/5.0 stars *— Loganathan V.* [Read full review](https://www.g2.com/survey_responses/ctm-review-10369199) --- #### What Are G2 Users Discussing About CTM? - [What is CallTrackingMetrics used for?](https://www.g2.com/discussions/what-is-calltrackingmetrics-used-for) ### 25. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions across every touchpoint. By connecting data, systems and workflows in real time, it helps businesses deliver more consistent, personalized experiences that improve loyalty, efficiency and overall business outcomes. The solution brings together AI; voice and digital engagement; intelligent routing and automation; workforce engagement management; and end-to-end journey orchestration in a single, unified cloud solution. Its open, flexible architecture allows organizations to integrate easily with existing systems, reducing complexity while creating a more connected experience across channels and enabling innovation without disruption. Organizations use Genesys Cloud CX to accelerate time to value through rapid deployment and easy-to-deploy capabilities, while reducing cost to serve with AI-driven automation. Real-time personalization and context-aware interactions help improve customer satisfaction, while native AI capabilities enhance agent productivity, streamline workflows and support faster, more informed decision-making. A unified data layer provides real-time insights and ensures seamless experiences across channels, eliminating silos and improving visibility across operations. Built-in AI governance supports secure, compliant and explainable adoption, which is especially important for regulated industries. Designed for enterprise scale, the platform delivers high availability, stability and security, with the scalability and flexibility to support global operations and evolving business needs while maintaining resilience. Genesys Cloud CX is widely used by organizations of all sizes to orchestrate personalized customer experiences at scale, improve efficiency, simplify the technology stack and drive measurable ROI. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,467 **How Do G2 Users Rate Genesys Cloud CX?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.8/10) - **Tenancy Flexibility:** 8.9/10 (Category avg: 8.8/10) - **Video Conferencing:** 8.9/10 (Category avg: 8.8/10) - **Native VoIP:** 9.3/10 (Category avg: 8.9/10) **Who Is the Company Behind Genesys Cloud CX?** - **Seller:** [Genesys](https://www.g2.com/sellers/genesys) - **Company Website:** https://www.genesys.com - **Year Founded:** 1990 - **HQ Location:** Menlo Park, CA - **Twitter:** @Genesys (32,180 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/601919/ (8,569 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Case Advocate, Manager - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 45% Mid-Market, 40% Enterprise #### What Are Genesys Cloud CX's Pros and Cons? **Pros:** - Ease of Use (144 reviews) - Features (103 reviews) - Reliability (76 reviews) - Efficiency (72 reviews) - Intuitive (62 reviews) **Cons:** - Limited Features (58 reviews) - Missing Features (55 reviews) - Complexity (42 reviews) - Inadequate Reporting (38 reviews) - Learning Curve (37 reviews) ### What Do G2 Reviewers Say About Genesys Cloud CX? *AI-generated summary from verified user reviews* **Pros:** - Users find Genesys Cloud CX to be **exceptionally easy to use** , empowering business users to independently manage configurations. - Users value the **continuous feature evolution** of Genesys Cloud CX, enhancing contact center operations and user satisfaction. - Users value the **reliability** of Genesys Cloud CX, praising its accessibility and support for business continuity. - Users value the **efficiency** of Genesys Cloud CX, enhancing agility and simplifying contact center operations across multiple channels. - Users appreciate the **intuitive interface** of Genesys Cloud CX, enhancing management of customer interactions and workforce performance. **Cons:** - Users note the **limited features** of Genesys Cloud CX, particularly in voice translation and tool availability. - Users note the **missing features** in Genesys Cloud CX, including limited dashboard customization and complex reporting options. - Users find the **complexity of the interface** challenging, especially for newcomers navigating multiple features and settings. - Users find the **inadequate reporting** capabilities of Genesys Cloud CX frustrating, requiring extra effort for basic insights. - Users find the **learning curve steep** with Genesys Cloud CX, as the interface and features can be confusing initially. #### What Are Recent G2 Reviews of Genesys Cloud CX? **"[Effortless Setup, Powerful Integrations](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)"** **Rating:** 5.0/5.0 stars *— Lucas A.* [Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137) --- **"[A Flexible and Scalable Platform for Modern Customer Experience](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12502148)"** **Rating:** 5.0/5.0 stars *— Phaneendra A.* [Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12502148) --- #### What Are G2 Users Discussing About Genesys Cloud CX? - [What is Genesys Cloud CX used for?](https://www.g2.com/discussions/what-is-genesys-cloud-cx-used-for) - 3 comments, 2 upvotes - [What kind of software is zendesk?](https://www.g2.com/discussions/what-kind-of-software-is-zendesk) - 2 comments - [What are the 4 most important benefits of Active Directory?](https://www.g2.com/discussions/what-are-the-4-most-important-benefits-of-active-directory) - 1 comment - [What does Genesys Cloud For Salesforce do?](https://www.g2.com/discussions/what-does-genesys-cloud-for-salesforce-do) - 2 comments - [Does Genesys integrate with Salesforce?](https://www.g2.com/discussions/purecloud-for-salesforce-does-genesys-integrate-with-salesforce) ## What Is UCaaS Platforms? [Collaboration & Productivity Software](https://www.g2.com/categories/collaboration-productivity) ## What Software Categories Are Similar to UCaaS Platforms? - [Video Conferencing Software](https://www.g2.com/categories/video-conferencing) - [Contact Center Software](https://www.g2.com/categories/contact-center) - [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) - [VoIP Providers](https://www.g2.com/categories/voip-providers) - [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking) - [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms) - [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants) --- ## How Do You Choose the Right UCaaS Platforms? ### What You Should Know About UCaaS Platforms ### What are UCaaS Platforms? UCaaS is a type of software as a service (SaaS) that provides multiple channels for communication in one platform. UCaaS platforms offer robust communication channels and features aimed at promoting efficiency and productivity in internal and external communications. UCaaS platforms include features such as instant messaging, [VoIP](https://www.g2.com/categories/voip), softphone (software for making phone calls online), CRM, SMS, and [video conferencing](https://www.g2.com/categories/video-conferencing) with many other cherry-picked collaboration tools like [screen sharing](https://www.g2.com/categories/screen-sharing), [whiteboarding](https://www.g2.com/categories/collaborative-whiteboard), and file sharing. UCaaS tools are also notable because the features provided by the platform are available on multiple devices. Users can easily access communication tools provided from desktops, laptops, mobile devices, and proprietary hardware if a service provides it. Businesses have been leveraging unified communications (UC) systems for quite some time, but older solutions require extensive hardware setup and maintenance. The IT support required to maintain these on-premises solutions was expensive and demanding on manpower. UCaaS brings unified communications systems into the future by offering all the functionality buyers are looking for in a service conveniently hosted in the cloud. The pay-as-you-go model that comes with a cloud-based solution has driven down the cost for unified communications, which has made them more widely available to non-enterprise companies. **What Does UCaaS Stand For?** UCaaS stands for unified communications as a service. #### What Types of UCaaS Platforms Exist? There are two main distinctions buyers can make when looking for UCaaS products—internal versus external use and customizability. While some UCaaS systems can be used for both internal and external communications, many are specific to internal or external use cases. Additionally, customizability is determined if the UCaaS in question is a built-to-order, single-tenant system (one platform per user) or an out-of-the-box, multi-tenant system (one platform shared by multiple users). **Internal use:** UCaaS products that support internal communications provide team collaboration tools, like whiteboarding and instant messaging, on top of the VoIP and video conferencing features that buyers expect. Internal-facing UCaaS products provide integrations with content management solutions to ease file sharing and storage needs. Many UCaaS solutions are available via mobile applications, making it a convenient option for teams. **External use:** UCaaS for external use serves as the backbone for call center infrastructure. Call center representatives will have multiple communication channels to leverage when interacting with customers, and UCaaS systems conforming to this use case will provide integrations with help desk software to assist with ticketing and obtaining customer information. **Single-tenant systems:** A single-tenant system is built for a specific client by a UCaaS service provider. Companies can pick and choose the functionality and integrations they require out of their UCaaS, ensuring they only pay for the features they need. Single-tenant systems are a great option for companies with specific needs, like particular APIs or less extensive offerings for a small business. Single-tenant systems can potentially be very expensive. A UCaaS provider may charge extra to develop a tool with all the functionality a business wants. If a business wants an enterprise-level custom product, they can expect a price tag that reflects that functionality accordingly. **Multi-tenant systems:** Multi-tenant systems are generalized, out-of-the-box UCaaS products intended for use by multiple organizations. These offerings come as they are and have comparatively fewer customization options for businesses. Businesses looking for a UCaaS system they can simply deploy and maintain may stand to save money by choosing a multi-tenant system if they don’t require any specific integrations or APIs. ** ** ### What are the Common Features of UCaaS Platforms? A UCaaS product is a bundle of communication channels loaded into one offering, so the features of a typical UCaaS product often look like a list of point solutions. UCaaS products can vary in what channels they provide and the other collaboration tools they feature. Listed below are many of the popular features offered by UCaaS solutions, but this list is by no means exhaustive. **Instant messaging:** One of the basic features of a UCaaS is 1:1 and group instant messaging. Users can either message each other directly or send messages to a group, promoting real-time business communication and collaboration. **VoIP conferencing:** Audio conferencing in UCaaS products is provided via voice over internet protocol (VoIP). Users can access VoIP-based phone systems or audio conferencing over other devices. **Video conferencing:** Another stable feature of UCaaS is video-based conferencing. The audio component of the video feed is hosted via VoIP telephony. Video conferencing often features a call recording function, allowing users to save and share the video with others. **Screen sharing:** Any UCaaS that provides video conferencing will also provide screen sharing. Users can easily share a live feed of their screen or a specific program, making it a great feature for a collaborative user experience. **File sharing:** Users can share files using a UCaaS platform. Some UCaaS products will streamline document and content sharing by integrating directly with content management systems. **Whiteboard:** UCaaS products that heavily emphasize internal collaboration often natively provide a collaborative whiteboard software within the platform. Teams can use the whiteboard during in-person meetings or web conferencing, which can assist in streamlining workflows. **Call routing:** An auto attendant automatically routes calls throughout an enterprise. This type of workflow automation is especially useful for companies that require an expansive PBX phone system. [**Voicemail to email**](https://www.g2.com/categories/ucaas-platforms/f/voicemail-to-email): One benefit of UCaaS is the unified nature of the communication channels provided by the platform. Users can receive voicemails via email since phone calls are hosted over VoIP. **Voicemail transcription:** Some UCaaS solutions can transcribe voicemails into text-based messages that are easier to store and keep track of compared to audio files. Other Features of UCaaS Platforms: [CCaaS option](https://www.g2.com/categories/ucaas-platforms/f/ccaas-option), [Conference transcripts](https://www.g2.com/categories/ucaas-platforms/f/conference-transcripts), [Tenancy flexibility](https://www.g2.com/categories/ucaas-platforms/f/tenancy-flexibility) ### What are the Benefits of UCaaS Platforms? Businesses often find point solutions for each of the communication channels they want covered. This means one product for VoIP phone services, another for business messaging, and one more for video conferencing. That also doesn’t include all the other productivity and collaboration tools teams use in conjunction with these channels. A UCaaS solution bundles all these communication channels and productivity tools into a single offering, which provides multiple benefits. **Savings:** When a business covers all its communication channels with point solutions, the costs of licenses and monthly payments add up, especially for small and mid-market businesses. A UCaaS solution can bundle all communication channels, internal and external, into one platform for a business to pay for. While the initial price tag of a UCaaS product could potentially be high, the cost could be the same or higher when paying for several disparate solutions across months or years. Additionally, UCaaS customers can choose an option that allows them to only pay for the channels and features they want or a scaled-down, out-of-the-box solution to save money as well. **Increased efficiency:** One issue with point solution communication software is there isn’t a guarantee that they will integrate. A conversation happening via instant messaging might become one that is better over a video feed. If a team only has point solutions to choose from, they will have to move to another application to continue, which may or may not be an easy transition. Even worse, the conversation may be put off entirely. This is especially necessary for sales or help desk representatives speaking to customers or clients in one channel who need to continue in another. When teams use UCaaS, they can move between different communications tools without leaving the application itself, streamlining conversations and ensuring users have access to the channel they need when they need it. **Enhanced collaboration potential:** While businesses have the option to use point solutions for communication and collaboration, those solutions may not integrate. If they don’t, it can be problematic if users need to use multiple solutions during a conference call or collaboration session. For example, a remote team may benefit greatly from a UCaaS platform as it allows users to hold a video conference call while simultaneously whiteboarding or sharing content in real-time. The ability to use collaboration tools and conferencing solutions at the same time bolsters fruitful brainstorming sessions and meaningful conversations. ### Who Uses UCaaS Platforms? The beauty of UCaaS is that it’s universally helpful regardless of the industry. The need for meaningful communication and collaboration is a necessity in every business. While larger businesses in the mid-market and enterprise levels arguably benefit more from comprehensive communication coverage, small businesses can still find benefits in the breadth of collaboration tools provided by UCaaS. However, the potentially high price tag attached to a UCaaS system will often make it a better choice for mid-market and enterprise organizations, and small businesses can easily have their collaboration and communications needs fulfilled by cheaper point solutions. #### Software Related to UCaaS Platforms Related solutions that can be used together with UCaaS platforms include: [Cloud communication platforms](https://www.g2.com/categories/cloud-communication-platforms) **:** Cloud communication platforms can overlap heavily with UCaaS, in that both provide the infrastructure to support unified communications for a business. However, UCaaS platforms are fully built tools that may come with integrations, whereas cloud communications platforms are closer to development tools that allow businesses to connect their software to communications channels via APIs. The end result is the same though, and what companies have is a unified communication platform that connects to the tools they use currently. **Contact center as a service (CCaaS):** CCaaS solutions can best be thought of as UCaaS solutions specifically for call centers. The infrastructure of both types is the same. Both provide unified cloud-based communication and a host of other internal collaboration tools. However, since CCaaS solutions are specifically intended for call centers, they come with a host of other features and tools helpful to call center representatives. This includes features like speech analytics and integrations with [customer data platforms (CDP)](https://www.g2.com/categories/customer-data-platform-cdp) and other customer data repositories. ### Challenges with UCaaS Platforms  **Adoption:** One of the biggest challenges a company will face when switching its business phone system to a UCaaS platform is hesitance or resistance from employees. Changing any business system can be difficult or daunting, especially when there is a significant learning curve. To have a smooth transition, it’s important to provide employees with any extra support they may need as they begin to navigate a new platform. Creating a solid deployment plan in addition to working with a vendor that offers unlimited help desk support can make all the difference during this transition period.  **Interoperability:** Another potential challenge with the transition to a UCaaS platform is a lack of integrations with a company’s existing technology. Sometimes a hardware upgrade may be necessary or recommended to fully utilize UCaaS software features.  ### How to Buy UCaaS Platforms #### Requirements Gathering (RFI/RFP) for UCaaS Platforms Whether a company is just starting to explore UCaaS software or looking for a more appropriate solution for its needs, g2.com can help inform buyers of the market and assist them in selecting the best software for their business. The first step in deciding which kind of UCaaS software a buyer should look at is to assess the needs of the organization as a whole. Does the organization already use this kind of software? If so, what works and what doesn’t? Is this the first time the organization will be using UCaaS software? If that’s the case, buyers will need to determine how they plan to implement this software and whether or not their current systems are compatible. Some points to consider are: **Company size:** Buyers will need to ensure that the products they are looking at will suit the size and need of the organization. When purchasing software, it’s important to ensure the product has the appropriate scalability to adapt to changing needs. **Interoperability:** As mentioned earlier, it’s crucial to assess the organization’s current hardware and software setup as sometimes the current legacy system is not compatible with newer technology. This is important to assess beforehand so that a buyer knows what to look for in a product and is prepared to move forward if existing systems need to be upgraded. #### Compare UCaaS Products **Create a long list** The first step to finding the perfect software is to create a preliminary list of products that fit the buyer’s general needs. The next step is to narrow down the list by selecting specific features that are must haves or requirements for the buyer. G2.com provides information about the best UCaaS software, allowing buyers to filter options as well as user reviews to help narrow down the product list to a more relevant selection. **Create a short list** Creating a short list of products is an important step in the buying process. While it may be daunting to filter through various products, users can get help by utilizing G2’s compare feature. This feature will take products of choice and display them side by side so the buyer can easily determine which software ticks the important boxes on the list.  **Conduct demos** Once the buyer has narrowed down the product list, the next step is to conduct a demo. Demos allow buyers to see a product and its features in more detail. To ensure a buyer gets the most out of a demo, it’s important to go in prepared. Buyers should have a business scenario ready that will fully test each product in consideration. Additionally, buyers should inquire about cost, vendor support, and any concerns they have about the product. Adequate preparation will make it easier for a buyer to compare products after demos have been completed. #### Selection of UCaaS Platforms **Choose a selection team** UCaaS software is very practical and widely used in many businesses. With that in mind, a good starting point would be to select three to five team members from various departments and seniority levels (such as IT, management, sales, etc.) to be part of the selection team. The more varied the selection team is, the better a company can assess how well a product will meet their needs.  **Negotiation** Once the selection team has narrowed down their software picks, it’s time to discuss customization options, pricing, and the type of support needed from the vendor. It’s always important to address pricing options, even when they are listed on a vendor’s website. Many software vendors will provide discounts and custom pricing options based on what the buyer is looking to purchase.  **Final decision** Once a buyer has made the final decision on a product and is ready to move forward with a purchase, it is recommended that the buyer conducts a final demo, inquires about a trial run, and determines what the next steps are if the product doesn’t ultimately fit their needs. It's also important to look into the kind of support the vendor provides following implementation. Most vendors will provide customer support services to ensure a pleasant customer experience. These steps can provide a buyer with an additional sense of security and confidence when making a final decision.