# Best UCaaS Platforms for Small Business - Page 2

## How Many UCaaS Platforms Products Does G2 Track?

**Total Products under this Category:** 229

### Category Stats (Aug 2026)

- **Average Rating:** 4.36/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** MyOperator (+8.29%) - Among all products in this category, MyOperator recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank UCaaS Platforms Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 99,000+ Authentic Reviews
- 229+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for UCaaS Platforms
 ![G2 Grid® for UCaaS Platforms plotting products by satisfaction and market presence](https://www.g2.com/categories/ucaas-platforms/grids.png?focus%5B%5D=7372&focus%5B%5D=53495&focus%5B%5D=1173&focus%5B%5D=18255&focus%5B%5D=71595&focus%5B%5D=1332029&focus%5B%5D=70977&focus%5B%5D=3695)

Highlighted products: Zoom Workplace, Nextiva, RingEX, Webex Suite, 8x8 Work, Dialaxy, Webex Calling, and GoTo Connect.

Underlying data: [Grid® JSON](https://www.g2.com/categories/ucaas-platforms/grids.json?focus%5B%5D=zoom-workplace&focus%5B%5D=nextiva&focus%5B%5D=ringex&focus%5B%5D=cisco-webex-suite&focus%5B%5D=8x8-work&focus%5B%5D=dialaxy&focus%5B%5D=webex-calling&focus%5B%5D=goto-connect&segment=small-business)

**Sponsored**

### Techmode

Titanium 3CX Partner | Sapphire Avaya Partner Techmode was founded in 2003 and has been providing businesses the best in business phone systems for over 20 years. From private instance UCaaS to advanced Contact Center solutions, Techmode provides white glove installation and concierge level support to every client. TechmodeGO Collaboration Suite UCaaS Experience seamless collaboration with TechmodeGO’s all-in-one communication platform tailored for your business needs. Contact Center- Techmode offers a variety of Contact Center options to suite any business including Amazon Connect. SMS/MMS Business Texting Single Instance, private, high availability cloud phone systems

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1771&secure%5Bchosen_at%5D=2026-08-15T08%3A58%3A37Z&secure%5Bdisplayable_resource_id%5D=1771&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1771&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1810487&secure%5Bresource_id%5D=1771&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fucaas-platforms%2Fsmall-business%3Fpage%3D2&secure%5Btoken%5D=df54fc8e3cfd0046ef0cef13a0aa22746cc8d2de46c45e159ea77631c6c14c82&secure%5Burl%5D=https%3A%2F%2Fwww.techmode.com%2Ftechmodego-collaboration-suite%2F%3Futm_source%3DG2%26utm_medium%3DG2%26utm_campaign%3DG2&secure%5Burl_type%5D=custom_url)

### [Crexendo](https://www.g2.com/products/crexendo/reviews)

Crexendo®, Inc. (NASDAQ:CXDO) is an award-winning premier provider of Unified Communications as a Service (UCaaS), Call Center as a Service (CCaaS), communication platform software solutions, and collaboration services designed to provide enterprise-class cloud communication solutions to any size business through our business partners, agents, and direct channels. Crexendo® solutions currently support over three million end users globally, and our platform was recently recognized as the fastest-growing UCaaS platform in the United States. The Crexendo® VIP™ platform delivers Voice, Interactions, and Phone capabilities backed by our industry-leading 100% Uptime Guarantee, allowing workers to connect from anywhere, on any device.

**Average Rating:** 4.9/5.0

**Total Reviews:** 353

#### How Do G2 Users Rate Crexendo?

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 8.9/10)
- **Tenancy Flexibility:** 10.0/10 (Category avg: 8.8/10)
- **Video Conferencing:** 9.4/10 (Category avg: 8.8/10)
- **Native VoIP:** 10.0/10 (Category avg: 9.0/10)

#### Who Is the Company Behind Crexendo?

- **Seller:** [Crexendo Business Solutions](https://www.g2.com/sellers/crexendo-business-solutions)
- **Company Website:** www.crexendo.com
- **Year Founded:** 1995
- **HQ Location:** Tempe, Arizona
- **Twitter:** @Crexendo  
3,287 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b7fe68ed8dcf618608c16c6d6eceffa831d750723212d74dccb8754744cc96f4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcrexendo-business-solutions%2F&secure%5Burl_type%5D=linkedin_company_website)  
155 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, Office Manager
- **Top Industries:** Non-Profit Organization Management, Construction
- **Company Size:** 77% Small, 21% Medium

#### What Do G2 Reviewers Say About Crexendo?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **exceptional customer support** provided by Crexendo, making the setup process seamless and easy.
- Users commend Crexendo for its **exceptional support and user-friendly service** , making transitions and management seamless across locations.
- Users commend the **exceptional customer service** at Crexendo, highlighting support that is responsive, helpful, and knowledgeable.
- Users find Crexendo’s service to be **extremely easy to use** , making transitions and setups seamless and stress-free.
- Users appreciate the **easy setup** of Crexendo, highlighting hassle-free transitions and supportive customer service throughout.

##### Cons

- Users report experiencing **technical call issues** with Crexendo, especially during internet outages, affecting communication reliability.
- Users find the **complex processes** of Crexendo challenging, often requiring IT support for setup and troubleshooting.
- Users find that **customer service can be difficult to reach** , complicating their experience when seeking assistance.
- Users find **difficult navigation** in the Crexendo app, impacting efficiency and making it challenging to utilize features effectively.
- Users are frustrated by the **overwhelming number of spam calls** and issues with caller ID affecting communications.

#### What Are Recent G2 Reviews of Crexendo?

**["Reliable Global Calling with a Simple, Centralized Dashboard"](https://www.g2.com/survey_responses/crexendo-review-12951714)**

**Rating:** 4.5/5.0 stars

_— Luciana S._

[Read full review](https://www.g2.com/survey_responses/crexendo-review-12951714)

**["Love Crexendo, and it keeps getting better."](https://www.g2.com/survey_responses/crexendo-review-7509744)**

**Rating:** 5.0/5.0 stars

_— Sherry F._

[Read full review](https://www.g2.com/survey_responses/crexendo-review-7509744)

#### What Are G2 Users Discussing About Crexendo?

- [What is Crexendo used for?](https://www.g2.com/discussions/what-is-crexendo-used-for) - 2 comments

### [Wildix](https://www.g2.com/products/wildix/reviews)

Wildix is a sales-oriented unified communications platform for businesses needing to serve customers faster across multiple channels, do more with fewer resources, and empower mobile-first teams while maintaining security and efficiency. Sold through channel partners to over one million users globally, it unifies internal and external communications, bringing voice, video, messaging, screen sharing, collaboration and AI into one secure solution, accessible from desktop and mobile apps. The solution supports AI-powered insights, agentic automation and advanced analytics that help automate admin tasks, route inquiries intelligently and deliver smarter service. Wildix also offers optional hardware, SIP and a contact center solution with intelligent call distribution, omnichannel support (voice, chat, email, video), supervisor wallboards, real-time monitoring and historical reporting. With open APIs and 200+ integrations, Wildix connects seamlessly with CRMs, ERPs and other business tools.

**Average Rating:** 4.8/5.0

**Total Reviews:** 30

#### How Do G2 Users Rate Wildix?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.9/10)
- **Tenancy Flexibility:** 8.7/10 (Category avg: 8.8/10)
- **Video Conferencing:** 8.6/10 (Category avg: 8.8/10)
- **Native VoIP:** 9.5/10 (Category avg: 9.0/10)

#### Who Is the Company Behind Wildix?

- **Seller:** [Wildix](https://www.g2.com/sellers/wildix)
- **Year Founded:** 2005
- **HQ Location:** Tallinn, Harjumaa, Estonia
- **Twitter:** @wildix  
9 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f6d1d697dea5ea9c57da6edcfdef9955c3705ff56c65ab0c10bcb62da83e314e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwildix-srl%2F&secure%5Burl_type%5D=linkedin_company_website)  
323 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** President
- **Top Industries:** Telecommunications, Information Technology and Services
- **Company Size:** 93% Small, 7% Medium

#### What Do G2 Reviewers Say About Wildix?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **ease of use** of Wildix, facilitating quick setup and seamless integration for all types of teams.
- Users commend Wildix for its **reliable performance** and consistent support, ensuring seamless communication and business continuity.
- Users value the **high-quality features** of Wildix, highlighting its ease of use and robust security options.
- Users value the **responsive and knowledgeable customer support** from Wildix, enhancing their overall communication experience.
- Users appreciate the **flexibility** of Wildix, enabling tailored communication solutions and seamless integration for diverse needs.

##### Cons

- Users experience frustratingly **long wait times** for customer service responses, impacting overall efficiency and satisfaction.
- Users face challenges with **missing functionality** , particularly in integrating Salesforce for orders and quoting processes.
- Users find Wildix's **high operational costs** frustrating, especially regarding mandatory HAAS for hardware under five years old.
- Users report **poor customer support** , with slow response times and unresolved tickets affecting satisfaction levels.
- Users find **administrative tasks complicated** , leading to unnecessary challenges in managing Wildix effectively.

#### What Are Recent G2 Reviews of Wildix?

**["Wildix: Intuitive, Reliable UCaaS with Fast Go-Live and High Adoption"](https://www.g2.com/survey_responses/wildix-review-12803307)**

**Rating:** 5.0/5.0 stars

_— Stefano F._

[Read full review](https://www.g2.com/survey_responses/wildix-review-12803307)

**["Wildix: Seamless WebRTC Unified Communications with Powerful Sales Intelligence"](https://www.g2.com/survey_responses/wildix-review-12699375)**

**Rating:** 5.0/5.0 stars

_— Maurizio I._

[Read full review](https://www.g2.com/survey_responses/wildix-review-12699375)

### [Yeastar P-Series PBX System](https://www.g2.com/products/yeastar-p-series-pbx-system/reviews)

Yeastar P-Series PBX System is the easy-first unified communications solution designed for every business size and industry. It reinvents how business connects by converging voice, video, chat, apps, and more in one solution, empowering modern businesses to engage teams, work anywhere, and delight customers easily. Easy to adopt, use, manage, and grow. With Yeastar P-Series PBX System, boundless communication will be within your easy reach. • Business phone system (Web, mobile & desktop) • Team chat & omnichannel messaging • Call center • Simplified system administration • Robust app ecosystem • Ready-made integrations & open API • Flexible deployment options: fully-hosted, self-managed, and hardware appliance • And more...

**Average Rating:** 4.8/5.0

**Total Reviews:** 79

#### How Do G2 Users Rate Yeastar P-Series PBX System?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.9/10)
- **Tenancy Flexibility:** 8.6/10 (Category avg: 8.8/10)
- **Video Conferencing:** 8.0/10 (Category avg: 8.8/10)
- **Native VoIP:** 9.3/10 (Category avg: 9.0/10)

#### Who Is the Company Behind Yeastar P-Series PBX System?

- **Seller:** [Xiamen Yeastar Digital Technology Co., Ltd](https://www.g2.com/sellers/xiamen-yeastar-digital-technology-co-ltd)
- **Year Founded:** 2006
- **HQ Location:** Xiamen, China
- **Twitter:** @Yeastar  
2,504 Twitter followers
- **LinkedIn® Page:** [cn.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=556764252feba627b3e5b18cfc9537ac80dcac98efd705ffc4ef8736d8781568&secure%5Burl%5D=https%3A%2F%2Fcn.linkedin.com%2Fcompany%2Fyeastar&secure%5Burl_type%5D=linkedin_company_website)  
211 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Telecommunications, Information Technology and Services
- **Company Size:** 75% Small, 21% Medium

#### What Do G2 Reviewers Say About Yeastar P-Series PBX System?

_AI-generated summary from verified user reviews_

##### Pros

- Users find the **Yeastar P-Series PBX System easy to use** , enjoying its responsive nature and excellent customer support.
- Users value the **extensive and advanced features** of Yeastar P-Series PBX, ensuring comprehensive communication solutions.
- Users appreciate the **wide integration options** of the Yeastar P-Series PBX System, enhancing their telephony experience.
- Users praise the **excellent customer support** of Yeastar P-Series, highlighting its responsiveness and professionalism.
- Users highlight the **easy setup** of Yeastar P-Series PBX, enabling quick installation and seamless global use.

##### Cons

- Users criticize the **missing functionality** in Yeastar P-Series PBX, particularly in video conferencing and integration features.
- Users are disappointed by the **missing features** of Yeastar P-Series, limiting communication and functionality significantly.
- Users find the **high licensing and subscription costs** of Yeastar P-Series PBX System to be a significant drawback.
- Users find the **limited features** of Yeastar P-Series PBX System hinder productivity and communication efficiency.
- Users note the **high cost** associated with the Yeastar P-Series PBX System, burdening those with budget constraints.

#### What Are Recent G2 Reviews of Yeastar P-Series PBX System?

**["Flexible Call Switching and User-Friendly Web Interface"](https://www.g2.com/survey_responses/yeastar-p-series-pbx-system-review-12009941)**

**Rating:** 4.5/5.0 stars

_— Girish S._

[Read full review](https://www.g2.com/survey_responses/yeastar-p-series-pbx-system-review-12009941)

**["A powerful PBX system that constantly brings new functions with it"](https://www.g2.com/survey_responses/yeastar-p-series-pbx-system-review-9348875)**

**Rating:** 5.0/5.0 stars

_— Markus E._

[Read full review](https://www.g2.com/survey_responses/yeastar-p-series-pbx-system-review-9348875)

### [CallTower](https://www.g2.com/es/products/calltower/reviews)

Desde 2002, CallTower ha estado a la vanguardia de la transformación de la comunicación global, emergiendo como líder en soluciones de comunicación en la nube de clase empresarial, colaboración y CX. Empoderamos a las empresas con tecnologías de vanguardia como Microsoft® Teams Operator Connect, Webex de Cisco®, Zoom Phone y soluciones de centro de contacto impulsadas por IA, incluyendo Webex Contact Center, Five9 y Genesys. Nuestra experiencia en soluciones de centro de contacto mejora las capacidades de CCaaS y CX, ofreciendo optimización personalizada, IA conversacional y análisis avanzados para elevar las experiencias del cliente y acelerar la transformación digital. Impulsados por la innovación y un compromiso con la excelencia, CallTower continúa redefiniendo cómo las empresas se conectan, colaboran y prosperan a escala global.

**Average Rating:** 4.3/5.0

**Total Reviews:** 373

#### How Do G2 Users Rate CallTower?

- **¿Ha sido the product un buen socio para hacer negocios?:** 9.0/10 (Category avg: 8.9/10)
- **Flexibilidad de arrendamiento:** 7.2/10 (Category avg: 8.8/10)
- **Videoconferencia:** 7.8/10 (Category avg: 8.8/10)
- **VoIP nativa:** 8.0/10 (Category avg: 9.0/10)

#### Who Is the Company Behind CallTower?

- **Vendedor:** [CallTower](https://www.g2.com/es/sellers/calltower)
- **Sitio web de la empresa:** calltower.com
- **Año de fundación:** 2002
- **Ubicación de la sede:** South Jordan, Utah, United States
- **Twitter:** @calltower  
8,987 seguidores en Twitter
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=aa9f46b38c421cdb86d6e6d8650fc5c02c6040fd029b80b151e8bf6812e5ab48&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcalltower%2F&secure%5Burl_type%5D=linkedin_company_website)  
249 empleados en LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Gerente de TI, Director de TI
- **Top Industries:** Tecnología de la información y servicios, Manufactura
- **Company Size:** 61% Medium, 24% Small

#### What Do G2 Reviewers Say About CallTower?

_AI-generated summary from verified user reviews_

##### Pros

- Los usuarios destacan el **sobresaliente soporte al cliente** de CallTower, asegurando una experiencia de incorporación y resolución de problemas sin contratiempos.
- Los usuarios encuentran el **eficiente servicio al cliente** de CallTower invaluable, apreciando su profesionalismo y apoyo para las ofertas de Microsoft.
- Los usuarios valoran los **servicios confiables de VoIP y UCaaS** de CallTower, asegurando una comunicación fluida para las operaciones comerciales.
- Los usuarios elogian la **facilidad de uso** de CallTower, facilitando un autoservicio eficiente y una comunicación fluida para los equipos.
- Los usuarios aprecian el **excelente servicio al cliente** de CallTower, destacando respuestas rápidas y soporte útil de personas reales.

##### Cons

- Los usuarios experimentan **un servicio al cliente lento e inadecuado** , enfrentando retrasos en el soporte y problemas sin resolver.
- Los usuarios informan de **problemas de facturación** con CallTower, citando confusión y retrasos en la recepción de facturas precisas.
- Los usuarios expresan frustración con **el mal servicio al cliente** , ya que la asistencia a menudo no es útil y los problemas permanecen sin resolver.
- Los usuarios encuentran que la **falta de intuición** en el portal de administración de CallTower dificulta la gestión fácil de los DIDs y tareas.
- Los usuarios experimentan **largos tiempos de espera** para el soporte y el hardware, lo que afecta la satisfacción general con los servicios de CallTower.

#### What Are Recent G2 Reviews of CallTower?

**["Tienda única para una integración de telecomunicaciones sin problemas"](https://www.g2.com/es/survey_responses/calltower-review-12686530)**

**Rating:** 4.5/5.0 stars

_— Antonio F._

[Read full review](https://www.g2.com/es/survey_responses/calltower-review-12686530)

**["Transición sin problemas, soporte robusto"](https://www.g2.com/es/survey_responses/calltower-review-6696569)**

**Rating:** 4.0/5.0 stars

_— Usuario verificado en Gestión de organizaciones sin fines de lucro_

[Read full review](https://www.g2.com/es/survey_responses/calltower-review-6696569)

#### What Are G2 Users Discussing About CallTower?

- [¿Para qué se utiliza CallTower?](https://www.g2.com/es/discussions/what-is-calltower-used-for) - 1 comment

### [ViiBE](https://www.g2.com/products/viibe/reviews)

ViiBE is Viirtue's quote-to-cash platform for white label resellers. It connects quoting, contracts, billing, tax automation, and payments into a single system, eliminating hours of administrative work while giving your clients a self-service experience they'll actually use. MSPs, VARs, and Telcos use ViiBE to launch a Unified Communications business fast and compete with the national brands, without licensing a separate billing platform or stitching together point tools. Key Features: Quoting: Build branded quotes and contracts, collect e-signatures, and convert signed deals straight into active, billable services. Automatic Variable Usage Rating: Apply usage-based pricing to any service and let ViiBE handle rating and recurring charges automatically, no manual calculation required. Tax Automation: Calculate telecom tax across jurisdictions automatically, keeping every invoice accurate and compliant without spreadsheets or third-party tax engines. Billing: Generate clean, mobile-friendly invoices on flexible billing cycles, with automated recurring charges and clear service breakdowns. Customer Payment Portal: Give clients a secure, mobile-friendly portal to view invoices, manage payment methods, and track usage on their own, cutting support tickets. Number Ordering & Porting: Search, reserve, and assign local, toll-free, and vanity numbers, and port existing numbers in, directly inside the platform. Marketing: Access ready-to-use marketing assets, messaging frameworks, and sales enablement tools that help partners position services and close deals faster. Reseller Reports: Track usage, billing, and revenue performance across your entire customer base from a single reporting view. Cloud Fax: Offer fax as a standalone service or bundled add-on, provisioned and billed through the same platform as everything else. Integrations: QuickBooks, ConnectWise, and leading CRMs, with additional integrations available on request. About Viirtue: Viirtue is a channel-driven UCaaS provider, delivering proprietary, industry-disrupting tools and AI Voice Agents to nearly 500 channel partners and resellers, serving hundreds of thousands of end users.

**Average Rating:** 4.7/5.0

**Total Reviews:** 37

#### How Do G2 Users Rate ViiBE?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 8.9/10)
- **Tenancy Flexibility:** 7.2/10 (Category avg: 8.8/10)
- **Video Conferencing:** 8.3/10 (Category avg: 8.8/10)
- **Native VoIP:** 9.3/10 (Category avg: 9.0/10)

#### Who Is the Company Behind ViiBE?

- **Seller:** [Viirtue](https://www.g2.com/sellers/viirtue)
- **Year Founded:** 2017
- **HQ Location:** St Petersburg, Florida
- **Twitter:** @Viirtue1  
139 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6338789221a0e88c91807b1f739e844027c95054b3e38a15819069595a3066fc&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fviirtue&secure%5Burl_type%5D=linkedin_company_website)  
53 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Telecommunications, Information Technology and Services
- **Company Size:** 79% Small, 10% Large

#### What Are Recent G2 Reviews of ViiBE?

**["Vibe’s Clean UI and Helpful Support Make It Easy to Use"](https://www.g2.com/survey_responses/viibe-review-13147752)**

**Rating:** 5.0/5.0 stars

_— Peter M._

[Read full review](https://www.g2.com/survey_responses/viibe-review-13147752)

**["Mobile Connect Enable Has Already Saved Us Time on Installs"](https://www.g2.com/survey_responses/viibe-review-13216418)**

**Rating:** 5.0/5.0 stars

_— Eric D._

[Read full review](https://www.g2.com/survey_responses/viibe-review-13216418)

### [net2phone](https://www.g2.com/products/net2phone-g2/reviews)

net2phone is an AI-powered business communication solutions provider offering Unified Communications (UCaaS), contact center (CCaaS), AI agent, and performance coaching software for businesses focused on customer experience. Backed by 30+ years of expertise and trusted by 500,000+ users, net2phone helps businesses eliminate communication friction so every conversation drives retention and growth. Communication breaks down when channels are scattered, tools don't talk to each other, and information gets buried across platforms. net2phone solves this with a connected business VoIP and unified communications platform built for teams that can't afford dropped context or slow resolution times. Unite: Unified Communications unifies voice, messaging, video, and chat in a single place. Features include call and video recording with transcription, sentiment analysis on voice calls, automated action-item tracking, and AI-generated follow-up emails — reducing the tool-switching that slows teams down. uContact: Omnichannel Contact Center gives high-volume sales and support teams the automation, AI-driven routing, and real-time dashboards needed to deliver consistent omnichannel customer experiences at scale. Coach AI: Performance Intelligence analyzes 100% of voice, video, and text interactions, giving managers full visibility into team performance with sentiment analysis, call summaries, and targeted coaching recommendations by user or department. AI Agent: Intelligent Task Automation handles inquiries and completes workflows — answering questions, resolving support cases, scheduling, and managing returns — across phone and chat, with support for 30+ languages and seamless handoff to human agents. Every net2phone solution connects to the tools businesses already use, with a built-in drag-and-drop workflow builder that lets teams automate processes across the entire suite without writing code. Rather than just deploying software, net2phone provides expert guidance at every step — from workflow design to system integration to ongoing optimization, that guidance is backed by enterprise-grade security across every solution. All of this ensures unified communications and contact center technology actually deliver measurable retention and growth.

**Average Rating:** 4.4/5.0

**Total Reviews:** 184

#### How Do G2 Users Rate net2phone?

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.9/10)
- **Tenancy Flexibility:** 8.3/10 (Category avg: 8.8/10)
- **Video Conferencing:** 7.9/10 (Category avg: 8.8/10)
- **Native VoIP:** 8.5/10 (Category avg: 9.0/10)

#### Who Is the Company Behind net2phone?

- **Seller:** [net2phone](https://www.g2.com/sellers/net2phone)
- **Company Website:** net2phone.com
- **Year Founded:** 1996
- **HQ Location:** Newark, NJ
- **Twitter:** @net2phone  
1,900 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=412490181338bc5856e1ccdced2926d51de5d3b2104c5e49dbaa0af9150cc4a3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2965%2F&secure%5Burl_type%5D=linkedin_company_website)  
308 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Office Manager, Owner
- **Top Industries:** Construction, Information Technology and Services
- **Company Size:** 80% Small, 18% Medium

#### What Do G2 Reviewers Say About net2phone?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of net2phone, benefiting from its simple tracking and management features.
- Users praise Net2Phone for their **exceptional customer service** , highlighting prompt responses and eagerness to assist.
- Users commend the **responsive and helpful customer support** of Net2Phone, making their experience notably positive.
- Users highlight the **affordability** of net2phone, noting significant cost savings compared to competitors.
- Users appreciate the **responsive and helpful customer service** of net2phone, enhancing their overall experience and satisfaction.

##### Cons

- Users experience notable **connection issues** due to minimal integration support, affecting call functionality and usability.
- Users report **poor customer service** , receiving minimal support with integrations and lacking transparency in billing processes.
- Users criticize the **poor customer support** from net2phone, noting unresponsiveness and lack of effective assistance during issues.
- Users find the system to lack **intuitiveness** , making certain features harder to access and use effectively.
- Users express frustration with **long wait times** for support and poor handling of equipment setup and billing inquiries.

#### What Are Recent G2 Reviews of net2phone?

**["Superior product, exceptional service"](https://www.g2.com/survey_responses/net2phone-review-10486200)**

**Rating:** 5.0/5.0 stars

_— Heather S._

[Read full review](https://www.g2.com/survey_responses/net2phone-review-10486200)

**["Effortless Call Tracking and Remote Work Made Easy"](https://www.g2.com/survey_responses/net2phone-review-12000748)**

**Rating:** 4.0/5.0 stars

_— Jennifer C._

[Read full review](https://www.g2.com/survey_responses/net2phone-review-12000748)

#### What Are G2 Users Discussing About net2phone?

- [What is net2phone Canada used for?](https://www.g2.com/discussions/what-is-net2phone-canada-used-for) - 1 comment
- [Is net2phone free?](https://www.g2.com/discussions/is-net2phone-free) - 2 comments
- [Is net2phone reliable?](https://www.g2.com/discussions/is-net2phone-reliable) - 4 comments

### [Streams.AI](https://www.g2.com/products/streams-ai/reviews)

Streams.AI by PanTerra Networks is a unified, AI-powered cloud-based communications platform designed to help businesses streamline communication and engagement efforts. The solution integrates voice, video, messaging, file sharing, and contact center functionalities into a single, user-friendly interface. Streams.AI allows teams of all sizes to connect and collaborate seamlessly, eliminating the need to juggle multiple applications. Streams.AI encompasses businesses across various sectors, particularly those in industries that prioritize security and uptime, such as healthcare, finance, and legal. These organizations often require robust communication solutions that can adapt to their evolving needs. Streams.AI is designed to support these requirements, offering features that enhance productivity and facilitate effective collaboration from any device. Streams.AI offers advanced contact center features, such as auto-attendant routing and call analytics, which help organizations manage customer interactions more effectively. Administrative controls are built into the system, allowing IT teams to customize settings and monitor usage, ensuring that the platform aligns with organizational policies and compliance requirements. One of the standout aspects of Streams.AI is its commitment to security and reliability. With built-in compliance measures and 24/7 support, PanTerra Networks provides a managed communications experience that businesses can trust. This level of support is particularly crucial for industries that handle sensitive information, as it ensures that communications remain secure and uninterrupted. Stream.AI's scalability means that it can grow alongside any business, accommodating increasing demands without compromising performance. Security and reliability are standout aspects of Streams.AI, as the platform incorporates built-in compliance measures and offers 24/7 support. PanTerra Networks provides a managed communications experience that businesses can trust. This commitment to security ensures that communications remain secure and uninterrupted, fostering confidence and engagement among users. By integrating multiple functionalities into a single customer engaging platform, Streams.AI simplifies workflows and fosters a more connected and efficient work environment.

**Average Rating:** 4.3/5.0

**Total Reviews:** 37

#### How Do G2 Users Rate Streams.AI?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.9/10)
- **Tenancy Flexibility:** 8.0/10 (Category avg: 8.8/10)
- **Video Conferencing:** 6.4/10 (Category avg: 8.8/10)
- **Native VoIP:** 8.0/10 (Category avg: 9.0/10)

#### Who Is the Company Behind Streams.AI?

- **Seller:** [PanTerra Networks](https://www.g2.com/sellers/panterra-networks)
- **Company Website:** www.panterranetworks.com
- **Year Founded:** 2001
- **HQ Location:** San Jose, California
- **Twitter:** @panterranetwork  
467 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=13ff64e9f24892bc030b1d3391ebe8174c03d18f28102c1bd306ae2402f4e9ca&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F27096%2F&secure%5Burl_type%5D=linkedin_company_website)  
133 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 51% Small, 31% Medium

#### What Do G2 Reviewers Say About Streams.AI?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **exceptional reliability** of Streams.AI, making it a trusted choice for communication needs.
- Users appreciate the **seamless cloud storage experience** of Streams.AI, enhancing patient care and communication efficiency.
- Users find Streams.AI to be **exceptionally easy to use** , enhancing their workflow and maintaining high care standards.
- Users praise the **high quality** of Streams.AI, benefiting from exceptional service and reliability in healthcare delivery.
- Users commend the **business tools** of Streams.AI for enhancing patient care and enabling flexible service delivery.

##### Cons

- Users face a **difficult interface** that complicates navigation and can lead to frustration when making changes.
- Users find the **admin portal inconvenient** , often forgetting processes and facing issues with message and extension management.
- Users find the **admin portal cumbersome** , often forgetting processes due to its lack of intuitiveness.
- Users find the **admin control issues** frustrating, especially when needing to recall the process for changes.
- Users find the admin portal **complex and unintuitive** , leading to frustrations when managing extensions and making changes.

#### What Are Recent G2 Reviews of Streams.AI?

**["Easy to Use, Competitive Pricing, and Amazing Support"](https://www.g2.com/survey_responses/streams-ai-review-12774016)**

**Rating:** 5.0/5.0 stars

_— Verified User in Legal Services_

[Read full review](https://www.g2.com/survey_responses/streams-ai-review-12774016)

**["Outstanding Customer Service and Excellent Value"](https://www.g2.com/survey_responses/streams-ai-review-12529303)**

**Rating:** 5.0/5.0 stars

_— jen r._

[Read full review](https://www.g2.com/survey_responses/streams-ai-review-12529303)

#### What Are G2 Users Discussing About Streams.AI?

- [What software do streamers use to stream?](https://www.g2.com/discussions/what-software-do-streamers-use-to-stream)
- [What is the function of broadcast software?](https://www.g2.com/discussions/streams-what-is-the-function-of-broadcast-software)
- [What are Streams software?](https://www.g2.com/discussions/what-are-streams-software) - 1 comment
- [What are features of streaming?](https://www.g2.com/discussions/what-are-features-of-streaming)

### [NUACOM](https://www.g2.com/products/nuacom/reviews)

Trusted by more than 25,000 users Nuacom is a business phone and contact center platform that helps teams manage voice communications, call routing, and contextual analytics across devices and systems. It is particularly relevant to organisations that depend on voice interactions for customer engagement, sales pipelines, and operational coordination. Nuacom’s feature rich platform provides both foundational telephony and analytical layers: Cloud-Hosted VoIP Calling – Place and receive calls with internet-based infrastructure on various endpoints. Interactive Voice Response (IVR) – Build automated menus to channel callers to appropriate agents. CRM Sync & Data Centralisation – Connect call activity with CRM or business systems to eliminate duplicate data entry. Call Recording & Review Tools – Capture calls and associate them with customer records for compliance or improvement. AI-Enhanced Features – Use keyword detection, sentiment analysis, and conversation summaries to drive action from call data. Monitoring & Performance Dashboards – Track call volumes, responsiveness, and team performance in real time. Mobile and Desktop Accessibility – Support hybrid and remote work via apps on phones and computers. Voicemail & Notetaking Features – Improve context tracking through voicemail-to-email and inline call notes. And 50+ other features and add-ons The platform is relevant for sales teams, support operations, service providers, and organisations requiring coordination across locations, providing a balance of telephony and analytical visibility without dependence on legacy hardware. Set up your NUACOM account in 2 minutes and immediately boost your sales process, improve your customer support department and modernize your company.

**Average Rating:** 4.8/5.0

**Total Reviews:** 305

#### How Do G2 Users Rate NUACOM?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.9/10)

#### Who Is the Company Behind NUACOM?

- **Seller:** [NUACOM](https://www.g2.com/sellers/nuacom)
- **Year Founded:** 2009
- **HQ Location:** Ireland
- **Twitter:** @nuacomie  
742 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3e51368bc887f97b7f72eb6dbfba5962e1ad9c7064db4ce5497dc8c57e2c8810&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F15194499%2F&secure%5Burl_type%5D=linkedin_company_website)  
42 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Director, Managing Director
- **Top Industries:** Construction, Staffing and Recruiting
- **Company Size:** 93% Small, 7% Medium

#### What Do G2 Reviewers Say About NUACOM?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend NUACOM's **excellent customer support** , appreciating the friendly and efficient service they received throughout integration.
- Users highlight the **ease of use** of NUACOM, appreciating its intuitive design and excellent support throughout onboarding.
- Users find NUACOM's support to be **very helpful** , enhancing call management and overall efficiency in their operations.
- Users praise the **easy setup** of NUACOM, highlighting seamless onboarding and quick integration with no issues.
- Users commend NUACOM's **efficient and friendly customer service** , appreciating their helpfulness and knowledgeable support.

##### Cons

- Users report **occasional call issues** and lag, though support assists in resolving these problems effectively.
- Users find **call limitations** with NUACOM frustrating, particularly concerning Keap CRM integration and missed calls.
- Users find NUACOM to be **high cost** , especially when needing multiple extensions and additional features like texting.
- Users express a desire for a **wider selection of features** in NUACOM, limiting their overall experience and convenience.
- Users face **connection issues** with NUACOM, often experiencing dropped calls and difficulties connecting to networks.

#### What Are Recent G2 Reviews of NUACOM?

**["Seamless Multi-Country Number Porting with Proactive, Clear Support"](https://www.g2.com/survey_responses/nuacom-review-12965235)**

**Rating:** 5.0/5.0 stars

_— Virginia D._

[Read full review](https://www.g2.com/survey_responses/nuacom-review-12965235)

**["Responsive Support and a Flexible, Easy-to-Use IP Telephony Platform"](https://www.g2.com/survey_responses/nuacom-review-12798834)**

**Rating:** 4.5/5.0 stars

_— Brian W._

[Read full review](https://www.g2.com/survey_responses/nuacom-review-12798834)

#### What Are G2 Users Discussing About NUACOM?

- [What is NUACOM used for?](https://www.g2.com/discussions/what-is-nuacom-used-for)

### [CTM](https://www.g2.com/products/ctm-ctm/reviews)

CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI. Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results. Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count.

**Average Rating:** 4.5/5.0

**Total Reviews:** 727

#### How Do G2 Users Rate CTM?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10)
- **Tenancy Flexibility:** 9.6/10 (Category avg: 8.8/10)
- **Video Conferencing:** 10.0/10 (Category avg: 8.8/10)
- **Native VoIP:** 9.4/10 (Category avg: 9.0/10)

#### Who Is the Company Behind CTM?

- **Seller:** [CTM](https://www.g2.com/sellers/ctm)
- **Company Website:** www.ctm.com
- **Year Founded:** 2009
- **HQ Location:** 231 Najoles Rd Suite 500, Millersville, MD 21108
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e90e1ba65d05b8a5b4f0d3bd6c992024b816c8b1feafc4f490ff94cd66b60a39&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5377709%2F&secure%5Burl_type%5D=linkedin_company_website)  
119 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, President
- **Top Industries:** Marketing and Advertising, Internet
- **Company Size:** 65% Small, 30% Medium

#### What Do G2 Reviewers Say About CTM?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **exceptional customer support** of CallTrackingMetrics, emphasizing their reliability and dedication to assisting users.
- Users appreciate the **user-friendly interface** of CTM, making setup and navigation straightforward and efficient.
- Users appreciate the **excellent customer service** provided by CallTrackingMetrics, enhancing their overall experience and satisfaction.
- Users appreciate the **easy access to data** for tracking marketing success and improved call routing features.
- Users value the **user-friendly interface** and exceptional support of CallTrackingMetrics, enhancing efficiency and scalability in operations.

##### Cons

- Users find the **learning curve steep** , making navigation and reporting functionalities challenging to master over time.
- Users find the **complexity of navigating reports** and settings challenging, impacting their efficiency with CTM.
- Users find the **difficult navigation** of CTM frustrating, making data access and reporting a complex task.
- Users face a **steep learning curve** with CTM, requiring time to master the UI and features effectively.
- Users face significant **missing functionality** issues, leading to unresolved problems and a frustrating experience with CTM.

#### What Are Recent G2 Reviews of CTM?

**["CallTrackingMetrics the #1 call center VOIP software."](https://www.g2.com/survey_responses/ctm-review-5310809)**

**Rating:** 5.0/5.0 stars

_— Alex F._

[Read full review](https://www.g2.com/survey_responses/ctm-review-5310809)

**["CallTrackingMetrics: A Strong Solution for Optimizing Call Tracking and Marketing Performance"](https://www.g2.com/survey_responses/ctm-review-10369199)**

**Rating:** 4.5/5.0 stars

_— Loganathan V._

[Read full review](https://www.g2.com/survey_responses/ctm-review-10369199)

#### What Are G2 Users Discussing About CTM?

- [What is CallTrackingMetrics used for?](https://www.g2.com/discussions/what-is-calltrackingmetrics-used-for)

### [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)

Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions across every touchpoint. By connecting data, systems and workflows in real time, it helps businesses deliver more consistent, personalized experiences that improve loyalty, efficiency and overall business outcomes. The solution brings together AI; voice and digital engagement; intelligent routing and automation; workforce engagement management; and end-to-end journey orchestration in a single, unified cloud solution. Its open, flexible architecture allows organizations to integrate easily with existing systems, reducing complexity while creating a more connected experience across channels and enabling innovation without disruption. Organizations use Genesys Cloud CX to accelerate time to value through rapid deployment and easy-to-deploy capabilities, while reducing cost to serve with AI-driven automation. Real-time personalization and context-aware interactions help improve customer satisfaction, while native AI capabilities enhance agent productivity, streamline workflows and support faster, more informed decision-making. A unified data layer provides real-time insights and ensures seamless experiences across channels, eliminating silos and improving visibility across operations. Built-in AI governance supports secure, compliant and explainable adoption, which is especially important for regulated industries. Designed for enterprise scale, the platform delivers high availability, stability and security, with the scalability and flexibility to support global operations and evolving business needs while maintaining resilience. Genesys Cloud CX is widely used by organizations of all sizes to orchestrate personalized customer experiences at scale, improve efficiency, simplify the technology stack and drive measurable ROI.

**Average Rating:** 4.4/5.0

**Total Reviews:** 1,468

#### How Do G2 Users Rate Genesys Cloud CX?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.9/10)
- **Tenancy Flexibility:** 8.9/10 (Category avg: 8.8/10)
- **Video Conferencing:** 8.9/10 (Category avg: 8.8/10)
- **Native VoIP:** 9.3/10 (Category avg: 9.0/10)

#### Who Is the Company Behind Genesys Cloud CX?

- **Seller:** [Genesys](https://www.g2.com/sellers/genesys)
- **Company Website:** www.genesys.com
- **Year Founded:** 1990
- **HQ Location:** Menlo Park, CA
- **Twitter:** @Genesys  
32,180 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3547218b0d552bcecdf111c8d197252c4dce8c2ddc2ffe5bceabde22115e5fc1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F601919%2F&secure%5Burl_type%5D=linkedin_company_website)  
8,569 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Case Advocate, Manager
- **Top Industries:** Information Technology and Services, Financial Services
- **Company Size:** 45% Medium, 40% Large

#### What Do G2 Reviewers Say About Genesys Cloud CX?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Genesys Cloud CX to be **exceptionally easy to use** , empowering business users to independently manage configurations.
- Users value the **continuous feature evolution** of Genesys Cloud CX, enhancing contact center operations and user satisfaction.
- Users value the **reliability** of Genesys Cloud CX, praising its accessibility and support for business continuity.
- Users value the **efficiency** of Genesys Cloud CX, enhancing agility and simplifying contact center operations across multiple channels.
- Users appreciate the **intuitive interface** of Genesys Cloud CX, enhancing management of customer interactions and workforce performance.

##### Cons

- Users note the **limited features** of Genesys Cloud CX, particularly in voice translation and tool availability.
- Users note the **missing features** in Genesys Cloud CX, including limited dashboard customization and complex reporting options.
- Users find the **complexity of the interface** challenging, especially for newcomers navigating multiple features and settings.
- Users find the **inadequate reporting** capabilities of Genesys Cloud CX frustrating, requiring extra effort for basic insights.
- Users find the **learning curve steep** with Genesys Cloud CX, as the interface and features can be confusing initially.

#### What Are Recent G2 Reviews of Genesys Cloud CX?

**["Centralized Omnichannel Power with Insightful Real-Time Reporting"](https://www.g2.com/survey_responses/genesys-cloud-cx-review-13150184)**

**Rating:** 5.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-13150184)

**["Effortless Setup, Powerful Integrations"](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)**

**Rating:** 5.0/5.0 stars

_— Lucas A._

[Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)

#### What Are G2 Users Discussing About Genesys Cloud CX?

- [What is Genesys Cloud CX used for?](https://www.g2.com/discussions/what-is-genesys-cloud-cx-used-for) - 3 comments, 2 upvotes
- [What kind of software is zendesk?](https://www.g2.com/discussions/what-kind-of-software-is-zendesk) - 2 comments
- [What are the 4 most important benefits of Active Directory?](https://www.g2.com/discussions/what-are-the-4-most-important-benefits-of-active-directory) - 1 comment
- [What does Genesys Cloud For Salesforce do?](https://www.g2.com/discussions/what-does-genesys-cloud-for-salesforce-do) - 2 comments
- [Does Genesys integrate with Salesforce?](https://www.g2.com/discussions/purecloud-for-salesforce-does-genesys-integrate-with-salesforce)

### [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews)

RINGCENTRAL CONTACT CENTER PRODUCT DESCRIPTION RingCentral Contact Center is an enterprise-grade cloud contact center solution designed to deploy and scale customer operations globally. Built for large-scale organizations that demand flexibility and high performance, the platform unifies enterprise communications and contact center capabilities to deliver effortless customer experiences across the entire customer journey. GLOBAL OMNICHANNEL ENGAGEMENT AND ADVANCED ROUTING RingCentral Contact Center enables businesses to connect with customers on voice and over 30 digital channels globally. The solution utilizes sophisticated attribute-based routing to ensure customers are automatically paired with the right agent based on their specific needs and skills. By offering comprehensive omnichannel integration and seamless journey tracking, enterprises can maintain continuous, context-rich support across every international touchpoint. CONVERSATIONAL AI AND SELF-SERVICE AUTOMATION The platform features built-in AI Agents to streamline customer journeys and reduce operational costs. Through advanced AI self-service and AI-powered virtual agents, organizations can deliver personalized, data-driven conversations 24/7. These intelligent tools handle routine inquiries autonomously while generating deep interaction insights, providing instant assistance, and ensuring a smooth transition to live agents when necessary. NATIVE WORKFORCE ENGAGEMENT MANAGEMENT Optimize team performance and control costs with a native, AI-driven workforce optimization solution. RingCentral Contact Center encompasses full workforce engagement management (WEM) tools, including native scheduling and predictive forecasting to align team hours precisely with call traffic, vacations, and training. It also provides robust quality management features such as call recording, interaction analytics, and fair agent scoring, paired with interactive gamification and performance dashboards to boost agent satisfaction and productivity. COMPREHENSIVE ANALYTICS AND CUSTOM INTEGRATIONS Make business-critical decisions using granular historical reports and live analytics. The platform features an intuitive drag-and-drop interface to build customizable real-time dashboards, allowing managers to monitor key performance indicators like handle time, first contact resolution, and queue time instantly. Designed for bespoke deployments, the solution integrates deeply with over 120 marketplace tools and offers more than 400 available APIs to tailor workflows to any enterprise technology stack. WHY CHOOSE RINGCENTRAL CONTACT CENTER Global enterprises choose RingCentral Contact Center to deliver better customer service at scale and lift customer and employee satisfaction.. By combining powerful omnichannel routing, native workforce engagement management, and open API flexibility, RingCentral provides a secure, reliable cloud foundation that transforms traditional customer support into a strategic revenue driver.

**Average Rating:** 4.1/5.0

**Total Reviews:** 220

#### How Do G2 Users Rate RingCentral Contact Center?

- **Has the product been a good partner in doing business?:** 8.1/10 (Category avg: 8.9/10)
- **Tenancy Flexibility:** 9.6/10 (Category avg: 8.8/10)
- **Video Conferencing:** 9.4/10 (Category avg: 8.8/10)
- **Native VoIP:** 9.2/10 (Category avg: 9.0/10)

#### Who Is the Company Behind RingCentral Contact Center?

- **Seller:** [RingCentral](https://www.g2.com/sellers/ringcentral)
- **Company Website:** www.ringcentral.com
- **Year Founded:** 1999
- **HQ Location:** Belmont, CA
- **Twitter:** @RingCentral  
61,963 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c5feb596db1b6a55b89021e6c3d499a6bb38b1cce9bfb6bcc3e569df83d09956&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F60868%2F&secure%5Burl_type%5D=linkedin_company_website)  
6,726 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Consumer Services
- **Company Size:** 48% Small, 37% Medium

#### What Do G2 Reviewers Say About RingCentral Contact Center?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of RingCentral Contact Center, enabling seamless communication and call management.
- Users appreciate the **robust VoIP capabilities** of RingCentral Contact Center, enabling seamless communication for remote teams.
- Users find the **intuitive interface** of RingCentral Contact Center enhances efficiency and flexibility for remote communication.
- Users value the **helpful customer support** at RingCentral, resolving issues efficiently and enhancing users' experience.
- Users value the **efficient support** from RingCentral Contact Center, facilitating quick solutions and flexible communication options.

##### Cons

- Users struggle with **call issues** , including bad numbers and complex troubleshooting, impacting their overall experience with RingCentral.
- Users report issues with **call connectivity** , experiencing disconnections and difficulties in ending calls effectively.
- Users experience **call quality issues** with RingCentral Contact Center, often facing disconnections and connectivity challenges.
- Users face significant **connection issues** with RingCentral, impacting call accessibility and overall user experience negatively.
- Users face frequent **connectivity issues** with RingCentral, impacting call reliability and overall user experience.

#### What Are Recent G2 Reviews of RingCentral Contact Center?

**["Enterprise-Grade Control for Complex Contact Center Operations"](https://www.g2.com/survey_responses/ringcentral-contact-center-review-13229806)**

**Rating:** 5.0/5.0 stars

_— Cyprian A._

[Read full review](https://www.g2.com/survey_responses/ringcentral-contact-center-review-13229806)

**["RingCentral Contact Center Changed How I Pick Up Conversations Instead of Restarting Them"](https://www.g2.com/survey_responses/ringcentral-contact-center-review-13169207)**

**Rating:** 5.0/5.0 stars

_— Aashu J._

[Read full review](https://www.g2.com/survey_responses/ringcentral-contact-center-review-13169207)

#### What Are G2 Users Discussing About RingCentral Contact Center?

- [What is RingCentral Contact Center used for?](https://www.g2.com/discussions/what-is-ringcentral-contact-center-used-for) - 1 comment
- [How good is RingCentral?](https://www.g2.com/discussions/how-good-is-ringcentral) - 3 comments, 1 upvote
- [What is the difference between a contact center and a call center?](https://www.g2.com/discussions/what-is-the-difference-between-a-contact-center-and-a-call-center)
- [How does call center software work?](https://www.g2.com/discussions/how-does-call-center-software-work)
- [What is a contact center software?](https://www.g2.com/discussions/what-is-a-contact-center-software)

### [Windstream OfficeSuite UC](https://www.g2.com/products/windstream-officesuite-uc/reviews)

100% cloud-based phone, mobility and unified communications system to give your businesses a collaborative edge.

**Average Rating:** 4.1/5.0

**Total Reviews:** 27

#### How Do G2 Users Rate Windstream OfficeSuite UC?

- **Has the product been a good partner in doing business?:** 7.5/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Windstream OfficeSuite UC?

- **Seller:** [Windstream Enterprise](https://www.g2.com/sellers/windstream-enterprise-265c93a8-4df1-40f4-8ece-367fef6faa72)
- **Year Founded:** 2006
- **HQ Location:** Little Rock, AR
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=86a076d3f65fb85643da3aeed27871a03b0a2a04aa1ea0410a7a9800e161c48a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwindstream-enterprise%2F&secure%5Burl_type%5D=linkedin_company_website)  
8,390 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 60% Medium, 57% Small

#### What Do G2 Reviewers Say About Windstream OfficeSuite UC?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Windstream OfficeSuite UC, enjoying reliable calls with good audio quality.
- Users appreciate the **excellent call quality** and user-friendly interface of Windstream OfficeSuite UC for smooth communication.
- Users value the **reliability** of Windstream OfficeSuite UC, finding it user-friendly and dependable for their needs.

##### Cons

- Users frequently face **access issues** with Windstream OfficeSuite UC, including being logged out and difficulties with the texting feature.
- Users often face **login issues and difficulties with the texting feature** , complicating their experience with OfficeSuite UC.
- Users experience **performance issues** with Windstream OfficeSuite UC, particularly regarding slow recovery after system downtime.

#### What Are Recent G2 Reviews of Windstream OfficeSuite UC?

**["Mostly Dependable"](https://www.g2.com/survey_responses/windstream-officesuite-uc-review-6941861)**

**Rating:** 4.0/5.0 stars

_— Michele H._

[Read full review](https://www.g2.com/survey_responses/windstream-officesuite-uc-review-6941861)

**["Very Good Phone System Solution"](https://www.g2.com/survey_responses/windstream-officesuite-uc-review-5235493)**

**Rating:** 5.0/5.0 stars

_— Verified User in Insurance_

[Read full review](https://www.g2.com/survey_responses/windstream-officesuite-uc-review-5235493)

#### What Are G2 Users Discussing About Windstream OfficeSuite UC?

- [How do I use my Windstream enterprise phone?](https://www.g2.com/discussions/how-do-i-use-my-windstream-enterprise-phone)
- [Does Windstream have VoIP?](https://www.g2.com/discussions/does-windstream-have-voip)
- [What is windstream OfficeSuite?](https://www.g2.com/discussions/what-is-windstream-officesuite)
- [What is OfficeSuite UC?](https://www.g2.com/discussions/what-is-officesuite-uc)

### [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews)

Work smarter with Vonage Business Communications, our unified communications platform: seamlessly connect via voice, messaging and video, virtually anywhere globally. Over 40 powerful features give you the right balance of flexibility and control, offering everything your business needs to work smarter. With our award-winning mobile app, you can manage your communications from any device and collaborate from virtually anywhere. We boast a 99.999% uptime reliability¹, ensuring maximum productivity. Setup is simple, quick, and easy to scale as your business grows. No annual contracts mean you can cancel anytime. And we pride ourselves on top-notch customer service: access to help is just plain simple. That means you can call, email, chat, or visit our online support centers. We even offer customer portals with knowledge base articles that can help you find answers 24/7. ¹The 99.999% uptime claim is based on an average of Vonage Business's call availability.

**Average Rating:** 4.3/5.0

**Total Reviews:** 477

#### How Do G2 Users Rate Vonage Business Communications?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10)
- **Tenancy Flexibility:** 8.6/10 (Category avg: 8.8/10)
- **Video Conferencing:** 8.6/10 (Category avg: 8.8/10)
- **Native VoIP:** 8.9/10 (Category avg: 9.0/10)

#### Who Is the Company Behind Vonage Business Communications?

- **Seller:** [Vonage](https://www.g2.com/sellers/vonage)
- **Year Founded:** 2001
- **HQ Location:** Holmdel, NJ
- **Twitter:** @Vonage  
11,195 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0fd47b72cb7833d6c440e7b6e708f485e89be6dc696026d2430a0c89ab34636d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5028%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,776 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** President, Office Manager
- **Top Industries:** Staffing and Recruiting, Information Technology and Services
- **Company Size:** 60% Small, 33% Medium

#### What Do G2 Reviewers Say About Vonage Business Communications?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **ease of use** of Vonage Business Communications, enhancing their daily communication with prospects effectively.
- Users value the **integrated calling features** of Vonage, enhancing communication and simplifying remote team interactions.
- Users praise Vonage for its **fantastic customer support** , enhancing their overall experience with the service.
- Users commend the **reliability** of Vonage Business Communications, ensuring consistent connectivity for their daily business engagements.
- Users value the **excellent voice quality and comprehensive features** of Vonage, making it ideal for communication needs.

##### Cons

- Users report **texting limitations** with Vonage, affecting message delivery and causing frustration during communications.
- Users express frustration with **slow and unhelpful customer service** , hindering issue resolution and complicating project needs.
- Users report frequent **call drops** , leading to missed communications and frustrating connectivity issues with Vonage Business Communications.
- Users experience **connection issues** with Vonage, leading to dropped calls and missed alerts despite generally good service.
- Users find Vonage Business Communications to be **expensive** , especially for small businesses and startups seeking affordable solutions.

#### What Are Recent G2 Reviews of Vonage Business Communications?

**["Reliable, Flexible Communication That Keeps Our Team Connected Anywhere"](https://www.g2.com/survey_responses/vonage-business-communications-review-12887738)**

**Rating:** 5.0/5.0 stars

_— Pavnesh C._

[Read full review](https://www.g2.com/survey_responses/vonage-business-communications-review-12887738)

**["All-in-One Cloud Communications with Powerful APIs and Innovation"](https://www.g2.com/survey_responses/vonage-business-communications-review-12775716)**

**Rating:** 5.0/5.0 stars

_— Mohamed S._

[Read full review](https://www.g2.com/survey_responses/vonage-business-communications-review-12775716)

#### What Are G2 Users Discussing About Vonage Business Communications?

- [What is Vonage Business Communications used for?](https://www.g2.com/discussions/vonage-business-communications-what-is-vonage-business-communications-used-for) - 2 comments
- [What is Vonage Business Communications used for?](https://www.g2.com/discussions/what-is-vonage-business-communications-used-for) - 1 comment

### [Broadvoice](https://www.g2.com/products/broadvoice-broadvoice/reviews)

Broadvoice simplifies communications for small and medium businesses (SMBs) by combining powerful cloud PBX, UC and collaboration features with virtual call center in one award-winning Unified Communications as a Service (UCaaS) platform that delivers enterprise-class features at affordable rates. The platform is connected to Broadvoice’s secure, redundant network and hosting infrastructure, enabling SMBs to connect with customers securely anytime, anywhere and with any device. Broadvoice is ranked in the Deloitte Technology Fast 500 and Inc. 500 Fastest Growing Private Companies in America. 

**Average Rating:** 4.5/5.0

**Total Reviews:** 63

#### How Do G2 Users Rate Broadvoice?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.9/10)
- **Tenancy Flexibility:** 9.8/10 (Category avg: 8.8/10)
- **Video Conferencing:** 9.5/10 (Category avg: 8.8/10)
- **Native VoIP:** 9.9/10 (Category avg: 9.0/10)

#### Who Is the Company Behind Broadvoice?

- **Seller:** [Broadvoice](https://www.g2.com/sellers/broadvoice)
- **Year Founded:** 2005
- **HQ Location:** Northridge, US
- **Twitter:** @broadvoice  
562 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b114ad2c55aedf4a2e4c7e435927830fc9c856079d4c2b5a6d024edc791ab570&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F57907&secure%5Burl_type%5D=linkedin_company_website)  
253 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Hospital & Health Care
- **Company Size:** 59% Small, 27% Medium

#### What Do G2 Reviewers Say About Broadvoice?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Broadvoice **extremely user-friendly** , enjoying its easy app and straightforward interface for seamless communication.
- Users value Broadvoice for its **excellent US-based customer support** , ensuring assistance is readily available when needed.
- Users appreciate the **reliability** of Broadvoice, noting its seamless operation and excellent customer support.
- Users appreciate the **flexibility and convenience** of Broadvoice VoIP services, enhancing communication while working hybrid.
- Users appreciate the **global accessibility** of Broadvoice, enabling seamless communication and collaboration from anywhere.

##### Cons

- Users find the **lack of intuitiveness** in Broadvoice, especially with the mobile app and call flow creation, frustrating.
- Users experience **call connectivity issues** occasionally, with calls cutting off or stalling unexpectedly during conversations.
- Users often face **call quality issues** with Broadvoice, including dropped calls and difficulty in understanding conversations.
- Users find the **call tree setup and customer portal complicated** , impacting their overall experience with Broadvoice.
- Users note the **dependency on internet connectivity** for Broadvoice, which can impact call quality and service reliability.

#### What Are Recent G2 Reviews of Broadvoice?

**["Great Customer Service and Fluent Call Handling"](https://www.g2.com/survey_responses/broadvoice-review-10991686)**

**Rating:** 5.0/5.0 stars

_— Mathew B._

[Read full review](https://www.g2.com/survey_responses/broadvoice-review-10991686)

**["Broadvoice Enhances Mobility with Reliable VoIP"](https://www.g2.com/survey_responses/broadvoice-review-6643620)**

**Rating:** 4.5/5.0 stars

_— Carlton W._

[Read full review](https://www.g2.com/survey_responses/broadvoice-review-6643620)

#### What Are G2 Users Discussing About Broadvoice?

- [What is BroadVoice Cloud PBX used for?](https://www.g2.com/discussions/what-is-broadvoice-cloud-pbx-used-for)

### [Mitel](https://www.g2.com/products/mitel/reviews)

Talk. Chat. Collaborate. Interact. MiCloud Connect is a full-featured collaboration and communication solution that empowers users to work more efficiently and productively no matter their location. Our focus on ease-of-use and the mobile workstyle delivers streamlined features and intuitive interfaces so users can easily interact with each other and not have to focus on making the software work.

**Average Rating:** 3.8/5.0

**Total Reviews:** 220

#### How Do G2 Users Rate Mitel?

- **Has the product been a good partner in doing business?:** 7.4/10 (Category avg: 8.9/10)
- **Tenancy Flexibility:** 7.0/10 (Category avg: 8.8/10)
- **Video Conferencing:** 8.1/10 (Category avg: 8.8/10)
- **Native VoIP:** 8.0/10 (Category avg: 9.0/10)

#### Who Is the Company Behind Mitel?

- **Seller:** [Mitel Networks](https://www.g2.com/sellers/mitel-networks-01d2c63e-d7d9-47b7-9278-bf4db28c95a9)
- **Year Founded:** 1972
- **HQ Location:** Kanata, Ontario
- **Twitter:** @Mitel  
22,451 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5a4734231cccb07e4478cf7d109b6d1ed6635375229b8f5b42c0a5461f77465b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F4924%2F&secure%5Burl_type%5D=linkedin_company_website)  
4,011 employees on LinkedIn®
- **Total Revenue (USD mm):** $1,300

#### Who Uses This Product?

- **Who Uses This:** Office Manager, IT Manager
- **Top Industries:** Information Technology and Services, Financial Services
- **Company Size:** 47% Small, 46% Medium

#### What Do G2 Reviewers Say About Mitel?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Mitel's solutions easy to implement, highlighting the **user-friendly interface** that enhances overall functionality.
- Users love the **easy setup** of Mitel solutions, enabling smooth integration with existing systems and user-friendly interfaces.
- Users appreciate the **easy access** of Mitel's solutions, noting their seamless integration and user-friendly interfaces.
- Users appreciate the **easy implementation** of Mitel solutions, seamlessly integrating with existing platforms and user-friendly interfaces.
- Users appreciate the **easy integration** of Mitel's solutions with existing platforms, enhancing overall usability and efficiency.

##### Cons

- Users experience **performance issues** with Mitel, citing frequent bugs and crashes that hinder effective usage.
- Users report frequent **software bugs** that lead to crashes and frustrating technical difficulties during use.
- Users experience significant **app instability** with Mitel, as the Mobility application is often non-functional.
- Users find **complex reporting** in Mitel to be time-consuming and prone to technical difficulties, affecting usability.
- Users report frequent **connection issues** with Mitel, leading to an unreliable experience with the Mobility application.

#### What Are Recent G2 Reviews of Mitel?

**["Sunsetting soon, move to cloud"](https://www.g2.com/survey_responses/mitel-review-11913776)**

**Rating:** 5.0/5.0 stars

_— Verified User in Consumer Services_

[Read full review](https://www.g2.com/survey_responses/mitel-review-11913776)

**["A Unified communication platform short review"](https://www.g2.com/survey_responses/mitel-review-11054570)**

**Rating:** 5.0/5.0 stars

_— Menard B._

[Read full review](https://www.g2.com/survey_responses/mitel-review-11054570)

#### What Are G2 Users Discussing About Mitel?

- [What is Mitel MiCloud Connect used for?](https://www.g2.com/discussions/what-is-mitel-micloud-connect-used-for)
- [How do I download Mitel connect?](https://www.g2.com/discussions/how-do-i-download-mitel-connect)
- [What does Mitel Connect do?](https://www.g2.com/discussions/what-does-mitel-connect-do)
- [How do I share my screen with Mitel connect?](https://www.g2.com/discussions/how-do-i-share-my-screen-with-mitel-connect)
- [What is MiCloud connect?](https://www.g2.com/discussions/what-is-micloud-connect)

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