Spend Management Software: Analyst Takeaways from G2’s Review Data

Tracking expenses is a challenge that every business faces. From travel costs to employee purchases, spending can quickly get out of hand without a clear system. That’s where spend management software comes in. It’s not just a digital ledger, it’s a way to keep spending organized, automate approvals, and maintain visibility over company costs. After reviewing thousands of G2 user reviews, I’ve seen how teams in software, IT services, non-profits, and accounting rely on these tools to simplify spend and expense management. They log receipts, enforce spending policies, and prevent budget overruns. Spend management software is a must-have for companies dealing with complex spending categories or managing multiple departments.

What I Often See in Spend Management Feedback

Pros: What Users Consistently Appreciate Ease of Use: Users often highlight how intuitive these platforms are. Whether navigating menus, submitting expenses, or automating receipts, they appreciate how simple it is to get things done. “Easy to use. Easy to digest. Access to Support/Live Chat. Self-serve resources, like FAQs and Help Center Articles. I set up an event for my team onsite recently, when previously, I had only used the tool for my company expenses, and I was concerned I would mess something up. But everything was straightforward to set up.”- Allison Guertin, Navan review. Automated Receipt Management: I’ve noticed that many users appreciate being able to email receipts directly to the platform. They’re automatically logged and matched with expenses, which greatly simplifies expense tracking, especially for people who travel often. “What stands out are the powerful features—real-time expense tracking, automated receipt capture, and seamless integrations with accounting software. It has significantly improved how we handle business expenses, saving time and reducing manual errors.”- Alexandra Holt, Payhawk review. Centralized Expense Tracking: Users value having a single platform where all spending is tracked and categorized. This makes it easier for finance teams to monitor expenses and for managers to monitor budgets. “It is the easy integration of expense management and tracking in one platform. Automated business processes for payments and real-time expense tracking. The use of virtual cards makes it easier to manage and allocate budgets. It is easy, daily, and time-saving.” -Shabbir Ambaliyasana, BILL review. Cons: Where Many Platforms Fall Short Confusing Navigation: Several reviews mention that the interface can be confusing, especially with too many views or settings that are difficult to navigate. This can be a barrier for teams trying to use the platform efficiently. “The only critique I have is that sometimes the navigation through the interface is not intuitive. Once you use it a couple of times, you understand the nuances, but at first it can be confusing.”-Bill Rose, Airbase review. Budget Management Complexity: I see users mention that setting up and managing budgets can be confusing, with multiple steps that aren’t always clear. This is a common issue, especially for teams trying to maintain strict budget control. “The budget piece can be confusing, and receiving a card takes a long time. Training could be better, and based on our setup, there could have been a better job of splitting expenses across various locations. That component seems limited.” - Michelda Johnson, BILL Spend & Expense (Formerly Divvy) review. Limited Customization: Users sometimes wish more flexibility in tracking or categorizing expenses. The lack of customization can be a roadblock for teams with unique needs. “While the tool covers a wide range of procurement needs effectively, there are occasional opportunities to enhance the user experience further, especially with more advanced analytics and reporting customization. ”- Nalini Gottumukkala, PRM360 review.

My Expert Takeaway on Spend Management Software in 2025

The teams that get the most out of spend management software don’t just track expenses. They use it to gain a clear understanding of where their money is going, prevent unnecessary costs, and keep spending aligned with their financial goals. With an average star rating of 4.5, an 8.8/10 likelihood to recommend, and high scores for ease of use (7.0/7), setup (6.5/7), and support (7.0/7), these platforms consistently earn praise for how they simplify financial management. The best teams use these tools to set budgets, automate approvals, and monitor spending in real time. I’ve observed it is also used to optimize travel costs, negotiate better rates, and spot wasteful spending before it adds up. They treat spend management software as a way to drive smarter decisions, not just a place to store receipts. For these teams, tracking costs is not just about turning spending data into insights. They know where their money goes, how to control it, and how to turn savings into a competitive advantage.

Page 2 | Best Spend Management Software: User Reviews from November 2026

Egencia by Amex GBT

Egencia by Amex GBT is a business travel management platform that simplifies booking with app integrations while keeping teams in-policy and on budget. Our platform brings together simplicity, convenience, and intelligence into one powerful experience. Powered by proactive AI, Egencia™ surfaces in-policy options at the point of sale, across flights, hotels, rail, and ground transport. That travel data then flows automatically into expense reporting, removing reconciliation work for finance teams. Travel managers get a single view of spend, policy compliance, and traveler location, without switching between systems. The result: a self-service booking experience that keeps travelers moving quickly whilst supporting policy-aligned choices.

Average Rating: 4.5/5.0

Total Reviews: 941

How Do G2 Users Rate Egencia by Amex GBT?

Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.0/10)
Alignment: 8.3/10 (Category avg: 8.8/10)
Data: 8.4/10 (Category avg: 8.7/10)
Multiple Views: 8.7/10 (Category avg: 8.7/10)

Who Is the Company Behind Egencia by Amex GBT?

Seller: American Express Global Business Travel
Company Website:
HQ Location: New York, NY
LinkedIn® Page: www.linkedin.com
32,141 employees on LinkedIn®
Ownership: NYSE: GBTG

Who Uses This Product?

Who Uses This: Executive Assistant, Administrative Assistant
Top Industries: Information Technology and Services, Computer Software
Company Size: 48% Large, 37% Medium

What Do G2 Reviewers Say About Egencia by Amex GBT?

AI-generated summary from verified user reviews

Pros

Users appreciate the ease of use of Egencia, allowing quick travel bookings and streamlined expense management.
Users love the easy booking process with Egencia, allowing quick travel arrangements and minimizing out-of-pocket costs.
Users value the convenience of having itineraries easily accessible in their inbox, ensuring smooth travel planning.
Users appreciate the easy-to-use customer support of Egencia, highlighting knowledgeable representatives and convenient itinerary management.
Users praise the efficiency of Amex GBT Egencia, streamlining travel management and centralizing essential information effortlessly.

Cons

Users report that poor customer support leads to frustrating delays and unresolved issues during urgent travel situations.
Users experience frequent booking issues with Egencia, leading to confusion and delays in travel arrangements.
Users experience booking confusion with Egencia, facing challenges such as flight availability and hotel loyalty points.
Users find the limited options for airlines and bookings with Egencia frustrating and complicating their travel experience.
Users experience pricing issues as Egencia's rates often differ from direct airline bookings, complicating the booking process.

What Are Recent G2 Reviews of Egencia by Amex GBT?

"Modern, traveler-friendly booking engine backed by strong policy controls and expense data flow"

Rating: 5.0/5.0 stars

— Rajni S.

Best Spend Management Software - Page 2

How Many Spend Management Software Products Does G2 Track?

Category Stats (Nov 2026)

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G2 Grid® for Spend Management Software

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