Best Speech Analytics Software - Page 7
Speech analytics software analyzes ongoing or recorded calls and detects emotional cues for quality assurance. The software uses similar technology found in voice recognition software where spoken language is analyzed using artificial intelligence. However, speech analytics differs from voice recognition in that the latter is concerned with just speech transcription and identifying the speaker, while the former provides emotional analysis and sentiment analysis for performance insights.
Speech analytics tools help call center representatives and managers identify when customers are agitated, confrontational, or stressed. It allows them to adapt and improve their representative’s future performance by coaching them on how to react to difficult situations and providing satisfactory customer support. Speech analytics solutions either integrate with or are offered as a preloaded feature of contact center software.
To qualify for inclusion within the Speech Analytics category, a product must:
Featured Speech Analytics Software At A Glance
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- Overview
- User Satisfaction
- Seller Details
Callbi is an international cloud-based software-as-a-service speech analytics solution for contact centres. Callbi is a member of the Alphawave Group, a technology hub and specialised technology inves
- Overview
- User Satisfaction
- Seller Details
CallChecker - a service that can improve the quality of an existing call center without hiring additional staff. CallChecker analyzes audio recordings of telephone conversations, chats, and emails, th
- Overview
- User Satisfaction
- Seller Details
Analyze LIVE calls with high accuracy, alerts, reminders, scripting, and call scoring. Do it all while the call is occurring:
51 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Castel Speech Analytics offers transcription speech analytics that documents customer conversations, enhancing the post-call review process for your contact center.Our intuitive post-call review capab
51 Twitter followers
- Overview
- User Satisfaction
- Seller Details
The Cistera Suite call recording and emergency alert software, empowers organizations to listen more effectively.
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Cogito is a behavioral analytics software that provides sales, service and care management professionals with the real-time emotional intelligence needed to improve sales results, deliver amazing cust
- 100% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Driving Contact Center Performance to Its Peak - CommPeak helps contact centers optimize inbound and outbound communication with cloud-based solutions that boost agent productivity and expand reach. F
- 60% Small-Business
- 40% Mid-Market
24 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Contexta360 is a leading AI-Driven speech analytics company, Contexta360’s converged Conversational Intelligence platform interacts logically with every aspect of your customer’s engagements and deliv
- Overview
- User Satisfaction
- Seller Details
Converz Analytics is a technology company that uses artificial intelligence to improve customer experiences. Our software analyzes and assesses customer conversations on any channel and helps employe
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Curious Thing is a leading provider of voice AI assistants for business. Powered by our proprietary conversational AI technology and OpenAI's ChatGPT, our voice AI assistants are designed to automate
- 100% Small-Business
- Overview
- User Satisfaction
- Seller Details
Hostcomm’s CXCortex is an AI customer service agent that is able to perform customer service autonomously using AI through a variety of channels such as email, SMS, Social media apps and phone calls.
- Overview
- User Satisfaction
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Daisee provides automated quality management for customer interactions, powered by artificial intelligence, speech and text analytics. Daisee analyzes and automatically scores 100% of customer interac
- Overview
- User Satisfaction
- Seller Details
DataVoice develops solutions that record, manage, re-create and analyse voice, screen and text interactions, enhancing the process of communication between companies and their customers, assisting the
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Diabolocom is an AI-powered cloud-based contact center and customer experience (CX) platform provider. We serve over 350 clients of all sizes, from small businesses to major international enterprises
- Consumer Services
- 59% Mid-Market
- 28% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Insight7 is a call analytics platform for customer facing teams. It automatically analyzes CX, Sales, and Research calls to uncover insights that drive revenue, spot upsell opportunities, and improve
- Information Technology and Services
- 62% Small-Business
- 31% Mid-Market
