Best Speech Analytics Software - Page 7

SmartSpeech

An all-inclusive speech analytics application that enables you to visualize your audio using state-of-the-art speech recognition, transcription and text analytics technologies.

Average Rating: 4.5/5.0

Total Reviews: 1

Snowfly

Inspiring performance & loyalty in today's workplace

Average Rating: 4.3/5.0

Total Reviews: 2

SpeechIQ

SpeechIQ is an easy-to-use, cost-effective solution to drive agent productivity, operations efficiency and improved customer engagement.

Average Rating: 4.0/5.0

Total Reviews: 1

Summatti

Summatti helps business get real-time actionable insights & automate quality control on all customer interactions Customer Experience Identify issues, patterns, predict escalations & trigger alerts in real-time to mitigate service interruptions. Agent Performance Know & track how each member of your team is doing & help them when they need you. Quality Control Increase quality control to 100% of interactions & exceed your compliance & SLA standards. Real-time Alerts Save your money & time by getting real-time alerts to manage your team, whether they're on-site or remote.

Average Rating: 4.3/5.0

Total Reviews: 2

TCN

TCN Operator is a comprehensive collection of all the best contact center tools, characterized by unrivaled productivity, omnichannel reach and seamless integrations. Founded in 1999 in St. George, Utah, TCN combines a deep understanding of the needs of contact centers with a highly affordable delivery model, ensuring immediate access to robust contact center solutions. TCN’s cloud-based platform is not only customizable to meet all of your call center needs, but it also supports billions of consumer and agent interactions each year – all while honoring a no-contract promise. Ultimately, when you utilize TCN’s AI-enhanced solutions, you can meet your customers wherever they are, enjoy a cohesive agent experience and simplify compliance. Plus, the same onboarding team will stick with you throughout your time with TCN, ensuring you always have consistent support.

Average Rating: 4.5/5.0

Total Reviews: 5

Verbio Call Transcription Solution

Supercharge your sales, marketing and customer experience teams with the most valuable insights from customers. Translate call conversations into valuable business outcomes with our Call Transcription Solution. Verbio’s Call Transcription Solution enables you to transcribe call and contact center calls with the highest accuracy rates in the market. The ability to deliver high-quality customer interactions at scale is critical to the success of your organization. Although digital channels receive the majority of the attention, spoken conversations are the foundation of all customer interactions and are becoming increasingly important in terms of cost and CX impact. You must analyze and drive action from these conversations in order to manage and improve your ever-growing number of high-impact customer conversations. You’ll require a diverse set of technologies, from speech recognition or speech-to-text (STT) transcription and speaker separation to topic modeling and sentiment analysis, as well as the ability to surface these insights to the right person at the right time. Verbio’s Call Transcription Solution enables you to transcribe call and contact center calls with the highest accuracy rates in the market. Implementing Verbio’s speech technologies, transcribes the conversation between the customer and the agent, differentiating both scripts and providing insights about the conversation. Verbio’s Call Transcription Solution provides organizations with the technologies to improve the customer experience at scale and accelerate revenue generation.

Average Rating: 4.0/5.0

Total Reviews: 1

Voicebase

VoiceBase delivers omni-channel interaction analytics to enterprise and contact center customers. Through industry-leading voice and text analytics, VoiceBase unlocks thousands of data points and capabilities from customer calls and text channels. Built with proprietary speech engines and natural language processing (NLP), our AI-Powered speech analytics solutions give analysts, business owners, and developers the ability to extract, organize, and visualize data across the entire enterprise. Our customers use our solutions to automatically redact sensitive data for compliance, analyze the voice of the customer, discover insights to lower call center costs, and more.

Average Rating: 5.0/5.0

Total Reviews: 1

AI Based Auto Audit

Automation & insights of “Voice of Customer” Automate your call monitoring process with intuitive Contiinex Auto Audit Combining voice to text and speech analytics with AI & machine learning capabilities to extract critical business insights from every customer conversation Monitor 100% of customer conversations, flag & reduce any Compliance & Risk Vulnerabilities real time

Aigent

Creating the future of AI for Customer Service

AiNex

A complete AI enabled speech analytics that integrates offers your contact center dynamic voice bots, real time agent assistance, automated after call work and 100% call quality audit automation.

Authenticx

Authenticx is a healthcare AI analytics platform built exclusively for healthcare organizations. The platform centralizes customer conversations from contact centers, patient support programs, and digital channels, giving teams a unified view of patient and member experiences. Authenticx partners with healthcare providers, payers, and life sciences organizations to improve outcomes through better understanding of everyday interactions. Authenticx uses proprietary AI models trained on healthcare data to analyze 100% of conversations and surface meaningful insights at scale. Key capabilities include customer experience and business insights, quality assurance and agent coaching, and safety and compliance monitoring. The platform automates QA evaluations, identifies trends and root causes, detects compliance risks and patient safety signals, and enables teams to search, analyze, and act on conversation data in real time. By turning unstructured conversation data into actionable intelligence, Authenticx helps organizations improve patient experiences, increase operational efficiency, and reduce risk. Teams can move beyond manual sampling to gain full visibility into performance, identify opportunities for improvement, and make faster, data-driven decisions. Purpose-built for healthcare, Authenticx delivers reliable, explainable insights across the entire customer journey.

Batvoice AI

Batvoice AI is a tool that allows you to determine a phone call's themes and irritation points in real time, helping companies improve both operational results and customer experience. Our solution is a multi-lingual and multi-sectoral, plug & play AI that lets you transcribe your calls to analyse their content and emotions in real time thanks to deep learning technology. We are a French company founded in 2015, whose entire technology was developed in-house with the ambition of becoming an essential tool for customer relationship management by using the emotional component on top of the pre-existent Speech Analytics techniques. Both Customer Relationship & Executive Managers use Batvoice to increase sales and customer satisfaction, reduce costs by automating compliance and satisfaction scoring and to identify best practices for employee training.

Callbi

Callbi is an international cloud-based software-as-a-service speech analytics solution for contact centres. Callbi is a member of the Alphawave Group, a technology hub and specialised technology investment group based in Stellenbosch, South Africa. Callbi Speech Analytics is recorder agnostic and requires no integration with existing platforms. Callbi is a low-cost, highly effective solution that enables organisations to maximise revenue, improve efficiency and effectiveness, reduce costs, and mitigate business risks. Callbi democratises speech analytics - making it affordable, secure and easy to use for all contact centres.

CallChecker

CallChecker is an AI-powered customer conversation analytics platform designed for contact centers, fintech, insurance, healthcare, and other businesses that manage large volumes of customer interactions. The platform helps companies automatically analyze calls, chats, and emails, turning everyday customer conversations into actionable business insights. CallChecker uses AI for speech-to-text transcription, conversation analysis, quality scoring, and customer service analytics. Instead of manually listening to a small sample of calls, quality managers can automatically evaluate a much larger share — including 100% of recorded conversations — using customizable quality scorecards and business rules. The platform analyzes conversations against predefined quality criteria, helping businesses measure operator performance, identify missed steps, detect recurring customer issues, and improve compliance with internal scripts and service standards. Managers can drill down from an individual quality metric directly to the conversations and operators behind the result, making it easier to identify problems and provide targeted feedback. CallChecker also supports omnichannel customer service. Companies can connect website chat widgets, Telegram, Viber, WhatsApp, email, and telephony channels, bringing customer interactions into a unified environment. AI assistants can help classify requests, generate responses, identify complaints, and automate repetitive customer support workflows. For customer support and contact center teams, CallChecker provides dashboards and reports covering conversation volumes, operator performance, quality scores, AI versus human interactions, topics, channels, and other operational metrics. This enables managers to move from manual quality control to data-driven customer experience management. The platform is designed to integrate with existing business infrastructure rather than requiring companies to replace their telephony or CRM systems. CallChecker can be adapted to company-specific quality scorecards, scoring formulas, workflows, and reporting requirements. The goal is simple: help businesses understand every customer conversation, improve service quality, reduce manual quality-control work, and scale customer operations without proportionally increasing headcount. By combining AI transcription, NLP-based conversation analytics, quality assurance, omnichannel support, and AI automation, CallChecker turns customer communication data into measurable operational value.

Castel Detect Live

Analyze LIVE calls with high accuracy, alerts, reminders, scripting, and call scoring. Do it all while the call is occurring: