Castel Communications
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Castel Connections is a contact center solution that has skills based routing and priority queuing to ensure the right agent matches with the right customer.
Analyze LIVE calls with high accuracy, alerts, reminders, scripting, and call scoring. Do it all while the call is occurring:
Castel Maestro empowers contact centers with the ability to align operations with the requirements of TCPA and state and local calling restrictions.
Castel Speech Analytics offers transcription speech analytics that documents customer conversations, enhancing the post-call review process for your contact center.Our intuitive post-call review capability yields clear and understandable insights into customer interactions
Castel Detect QA/QM automates your contact center’s Quality Assurance/Quality Management (QA/QM) process to yield significant cost savings. Our automated speech analytics approach streamlines the QA/QM process, enhancing agent productivity and customer service.
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What is Castel Communications?
Castel Communications, accessible at http://www.castel.com/, is a service provider of solutions in the telecommunications and contact center industries. The company specializes in advanced phone systems, call center solutions, and communication analytics. Castel’s offerings are designed to enhance the efficiency and effectiveness of communication operations in various business environments, empowering organizations to improve customer engagement, optimize agent performance, and boost overall productivity. They typically provide technologies including voice and speech analytics, live voice and data solutions, as well as compliance tools to ensure all communications meet industry standards. Castel’s commitment to leveraging cutting-edge technology and providing superior support helps clients achieve substantial improvements in their communication strategies.
