# CommPeak Reviews **Vendor:** CommPeak **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.5/5.0 **Total Reviews:** 5 ## About CommPeak Driving Contact Center Performance to Its Peak - CommPeak helps contact centers optimize inbound and outbound communication with cloud-based solutions that boost agent productivity and expand reach. From predictive dialing and omnichannel conversations to VoIP and DID numbers, our services keep operations connected and performing at their best. Our Products - Our global offering includes premium A–Z termination, SMS and messaging, CloudPBX, DID numbers, HLR LookUp, and a free softphone for business calling. Supported by AI insights, Tier 1 connectivity, and a robust provider network, CommPeak provides scalable solutions to control costs and optimize communication. \* CommPeak Dialer – An AI-powered dialer maximizes talk time and reduces wait time by routing calls based on real-time agent availability with flexible workflows, adaptable dialing strategies, and omnichannel reach. \* CloudPBX – a cloud phone system for global and distributed teams, integrating with CRMs and business tools while providing real-time control over performance, routing, and call quality. \* TextPeak SMS Messaging – A messaging platform for handling high volume SMS campaigns and omnichannel conversation, complete with a shared team inbox. \* SIP Trunking – premium A–Z voice termination that delivers secure, high-quality connectivity, with flexible routing and cost controls that scale capacity as needed. \* DID Numbers – secure local, cost-effective numbers to expand your presence worldwide and connect with customers in key markets. \* HLR LookUp – A number validation service so you only connect with active leads and avoid wasting time on unreachable contacts. \* Softphone – A free, user-friendly application for business calling that supports SIP accounts and remote teams from browser or desktop. Turning Engagement Into Results - Every interaction can become a business win with tools that improve how agents connect with leads and customers. \* Live Monitoring - gives managers real-time visibility and control over activity. \* Omnichannel Outreach - extends engagement beyond voice by enabling agents to reach customers and leads through SMS, WhatsApp, or Telegram Bot. \* Tier 1 Connectivity - backs every call with Tier 1 quality, providing reliable global reach and consistently high-quality connections. \* AI Call Analysis - turn calls into insights. Every call becomes a searchable transcript, with AI summaries that highlight tone and resolution. Turning Communication Into Measurable Outcomes - CommPeak solutions deliver tangible results. \* Boosts Agent Productivity - through structured workflows and clear task ownership. \* Reduces Operational Costs - with premium A–Z termination and optimized processes. \* Supports Data-Driven Decisions - by providing performance insights that guide strategy. \* Scales for Growth - with global coverage, multiple PoPs, and dedicated customer success managers. \* Drives Lead Engagement and Sales - by improving targeting, timing, and personalization across channels. \* Strengthens Customer Experience - with consistent, well-timed communication routed to the right agent. Reliability and Security at Every Level - CommPeak provides the infrastructure and security to keep communication connected and protected. \* 55+ Tier 1 connections \* 10 global PoPs \* PSTN replacement in 45+ countries Security is prioritized with end-to-end encryption, masked contact details, and custom user permissions. Behind every service is in-house expertise, from proprietary solutions to dedicated onboarding and 24/7 live support. ## CommPeak Pros & Cons **What users like:** - Easy Setup (1 reviews) - Setup Ease (1 reviews) **What users dislike:** - Expensive (1 reviews) - Poor Customer Support (1 reviews) - Unethical Sales (1 reviews) - Unethical Sales Practices (1 reviews) ## CommPeak Reviews ### 1. CommPeak Aiding Training Organisers **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2023 **What do you like best about CommPeak?** One of the challenges we faced after client acquisition was keeping them engaged until we released the following product. CommPeak provided a solution with their scalable feature of aiding our client services department. Frankly, the answer was spot on and easy to implement **What do you dislike about CommPeak?** No trial version. We always go with the trial version, but we took a short subscription since they didn't have it. Cost-wise, they need to improve. Customer needs to be agile which delayed some of our processes. **What problems is CommPeak solving and how is that benefiting you?** Client engagement, which is of utmost importance for our business, was resolved by their scalable features. But these features have also limitations as some of our ideas could not be included in the operational process. ### 2. User-friendly. Easy to understand. Short training times **Rating:** 5.0/5.0 stars **Reviewed by:** Lasha T. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2022 **What do you like best about CommPeak?** I like how easy it is to use. I only needed one training session before I felt like I had a good handle on things. The dashboard is pretty straightforward, and I can easily find everything I need, like current call status, queues, and account balance. My agents also understood the system fairly quickly, and it’s helpful that they have their own dashboard that they can monitor their personal performance on. The PBX also integrated with my Zoho CRM with no issues. My agents use click-2-call all the time without any problems. **What do you dislike about CommPeak?** Nothing. This is the easiest PBX system I’ve ever used for my business and it makes operations run really well. **What problems is CommPeak solving and how is that benefiting you?** I’ve used a couple of other cloud PBXes from other vendors, but they all were confusing. I wasted too much time trying to figure out how to access certain features and how to evaluate my business performance. I also was spending way too much effort and resources training my agents how to use these over-complicated systems. So in addition to just making all of these processes (calling, CRM integration, performance tracking, training) much more simple, it also reduced my operational costs. ### 3. Easy setup and configuration. No problems. **Rating:** 5.0/5.0 stars **Reviewed by:** VIcky M. | Sales Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2021 **What do you like best about CommPeak?** Took them less than a day to get my personal PBX up and running. They made it exactly like I asked for. IVR works well. I also needed specific rules for outgoing calls and they did it with no problem. PBX stats - Super detailed. I can see all the agents and what they’re doing at that moment. Basically instead of needing to find all the information for myself, the CommPeak dashboard does everything for me. **What do you dislike about CommPeak?** There were a couple of times that my password wasn’t working, so that was a bit annoying. But I called live support, and they fixed it right away. **What problems is CommPeak solving and how is that benefiting you?** Now my calling operations run better. The Zoho CRM integration makes it so my agents don’t have to log everything. My business just saves a lot of time now that we were spending dealing with complications and human errors. ### 4. ASR got a big increase! **Rating:** 5.0/5.0 stars **Reviewed by:** Soren R. | Customer service manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2021 **What do you like best about CommPeak?** Easy to monitor my ASR and lots of tools that helped my call center get better at this KPI. In-house HLR service. It validates phone numbers, so I don’t get dead ends. All kinds of different DID numbers (I use local and non-geo) Local termination (let’s me access in-country networks) Custom dialing ratios that I can change depending on the time of day and how many agents I have working at the time **What do you dislike about CommPeak?** For a while had to use a 3rd party app to check if customers are marking my numbers as spam. But they recently released their own spam checker so it shouldn’t be an issue going forward. **What problems is CommPeak solving and how is that benefiting you?** Increased sales. Increased my opportunities. Less wasted time. ### 5. Good connection **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2021 **What do you like best about CommPeak?** The commotion is good, support is normal. Our business saves a lot of money on using this service' **What do you dislike about CommPeak?** Everything is ok. I just love the product. **What problems is CommPeak solving and how is that benefiting you?** Save costs on business calls. ## CommPeak Discussions - [What is CommPeak used for?](https://www.g2.com/discussions/what-is-commpeak-used-for) - 1 comment - [View CommPeak pricing details and edition comparison](https://www.g2.com/products/commpeak/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+07%3A58%3A46+-0500&secure%5Bsession_id%5D=d4eb6006-e4fe-44cc-86d5-98d2d7ba0062&secure%5Btoken%5D=9bbcd3382f355aabcdc7e0381b90518dbddce215ad718906ff3264dbb554bb1a&format=llm_user) ## CommPeak Features **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - Personalization - Transactional SMS **Platform** - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - Audio Conferencing** - Proactive Assistance - Decision Making **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Conference Calls - Desk-to-Desk Calls **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Workforce Management** - Call Monitoring - Performance Evaluation **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Contacts** - Personalization - Information Locater - Record Prospect Data **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Administrative** - Call Recording - Reporting & Dashboards **Access** - Software Pairing - Browser Extension **Insights** - Notes - Daily Summary - Automated Voicemails - Sorts Prospects - Automated Note Taking **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline - Short Codes - API Integration **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis **Advanced Features** - Hold Music - Automated Attendants - VOiP Number ## Top CommPeak Alternatives - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) - 4.4/5.0 (1,721 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,323 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,422 reviews)