360 SMS App is a fully Salesforce- and Zoho-native, AI-powered messaging solution built to elevate digital engagement across 15+ communication channels. Trusted by 60k+ users across 100+ countries, 360 SMS has been helping businesses connect better for over a decade, with a 4.98/5 AppExchange rating backed by 1,200+ reviews.
The app enables businesses to manage one-on-one conversations, bulk messaging, automated drips, surveys, and AI chatbots—directly within Salesforce records. With AI and AI agents supporting every stage of the customer journey, teams can create meaningful conversations, elevate engagement strategies, generate more business, and convert more effortlessly.
Teams can send and receive messages across SMS, WhatsApp, WeChat, LINE, Viber, Kakao, Zalo, and more—without switching tools or losing context. Every interaction is automatically logged against Leads, Contacts, and custom objects, giving teams a complete and connected view of customer communication.
360 SMS supports both no-code automation for quick setups and advanced Salesforce automation using Flows, APIs, and integrations for scalable use cases. AI-powered capabilities help teams work smarter with real-time language translation, AI-suggested replies, message refinement, template quality scoring, conversation summaries, and next-action recommendations.
Built-in compliance tools help manage opt-ins and opt-outs intelligently, support selective consent, and adapt to future regulations using custom fields. AI chatbots further automate engagement by answering FAQs, qualifying leads, scheduling meetings, and routing conversations when human attention is needed.
Used by sales, marketing, service, education, healthcare, financial services, and more, 360 SMS modernizes Salesforce digital engagement—making conversations faster, smarter, and more impactful across every channel.
360 SMS Powerful Features:
-Single/ Bulk SMS / Messages
-Conversation Manager
-Link Shortening and Tracking
-SMS Scheduling
-Batch Texting from Reports & Campaigns
-Incoming Alerts
-Automation via Flows, Workflows, APEX & API
-No-code Automation for recurring messages
-Utility Bar (1-Click Reply)
-Auto-assign replies to owners
-BYON - Bring Your Own Number(s)
-Email replies delivered as SMS
-Pause campaigns during off-hours
-Consistent sender identity
-Long code, Dedicated and shared Short Codes, Toll-free number
-SMS History
360 SMS AI features:
-AI-powered P2P Messaging
-Speech-to-Text Message Drafting
-Template Quality Scoring
-AI-Driven Multichannel Drip Campaigns
-AI Chatbots & Surveys
-Language Translation
-AI Compliance Monitor
-Conversation analysis
-AI Message Rephrasing and Refining
Key Benefits of 360 SMS:
-Reach customers on their preferred channel:
Engage across SMS, WhatsApp, WeChat, LINE, Viber, Kakao, Zalo, and 15+ channels from a single platform—no tool switching, no fragmented conversations.
-Deliver connected experiences:
Launch one drip campaign across multiple channels at once and deliver a connected, well-timed experience that feels personal and consistent.
-Keep every conversation contextual:
All messages are automatically logged against Salesforce and Zoho records, giving teams full visibility into past interactions, history, and engagement.
-Respond faster with AI and AI Agents intelligence:
Use AI-suggested replies, message refinement, conversation summaries, and 50+ AI Agents to handle FAQs, qualify leads, route conversations, and recommend next best actions.
-Reduce manual work and boost productivity:
Set up automated messages, follow-ups, reminders, and workflows without coding—or scale further using Salesforce Flows, APIs, and integrations.
-Turn conversations into measurable outcomes:
Drive replies, conversions, bookings, and follow-ups through AI-led drip campaigns and actionable conversation insights.
-Stay compliant and reduce financial and legal risks:
Built-in opt-in and opt-out management, selective consent, and future-ready compliance controls help teams message confidently at scale.
-Scale globally with confidence:
Trusted by 60K+ users across 100+ countries, 360 SMS supports global communication with AI-powered language translation and localization.
-Proven, trusted, and enterprise-ready:
Backed by over a decade of innovation and a 4.98/5 AppExchange rating from 1,200+ reviews, 360 SMS is a reliable choice for growing businesses.
-Works across industries and teams:
Whether it’s sales, marketing, service, education, healthcare, finance, or operations, 360 SMS adapts to any industry and B2B use case.
-Native to Salesforce and Zoho:
No external tools, no data silos—just seamless multichannel digital engagement fully embedded within Salesforce and Zoho.
FAQs:
What makes the 360 SMS App unique?
360 SMS is unique because it’s fully Salesforce-native and built to elevate digital engagement across 15+ channels, not just sending messages. It brings multichannel messaging, AI-powered automation, and AI agents together in one place—so teams can manage conversations, campaigns, and follow-ups to drive more engagement, leads and conversions.
Why should someone choose the 360 SMS app over its competitors?
360 SMS is built to transform digital engagement, not just message sending. It supports 15+ channels, enables multi-channel drip campaigns, and includes out-of-the-box AI chatbots and AI agents that automate conversations, follow-ups, and engagement across the customer journey.
Teams operate from a unified messaging console inside Salesforce, keeping every conversation, reply, and action connected. With no-code automation, advanced Salesforce automation options, and AI-powered assistance, 360 SMS helps teams engage faster, smarter, and at scale—without switching tools or adding complexity.
Who is the primary audience for the 360 SMS app?
B2B teams across industries often struggle to manage conversations across multiple channels while keeping data, context, and compliance intact. 360 SMS is built for sales, marketing, service, education, healthcare, finance, and operations teams using Salesforce or Zoho. It works across industries and helps teams handle high volumes, automate follow-ups, and deliver connected, AI-assisted digital engagement—without switching tools or adding complexity.
What’s the story behind the 360 SMS app?
360 SMS was created to solve a simple problem: messaging inside Salesforce shouldn’t feel fragmented or outdated. Over the last decade, it has evolved into a trusted, AI-powered digital engagement platform used by 60k+ users worldwide—helping teams have faster, smarter, and more meaningful conversations across every channel.
Average Rating: 4.7/5.0
Total Reviews: 80
How Do G2 Users Rate 360 SMS APP?
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Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.1/10)
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Reporting: 8.2/10 (Category avg: 8.4/10)
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API Integration: 8.6/10 (Category avg: 8.6/10)
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Marketing Automation: 9.1/10 (Category avg: 8.8/10)
Who Is the Company Behind 360 SMS APP?
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Seller: 360SMS App
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Year Founded: 2012
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HQ Location: Laguna Beach, US
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Twitter: @360SMSApp
530 Twitter followers
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LinkedIn® Page: www.linkedin.com
27 employees on LinkedIn®
Who Uses This Product?
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Top Industries: Real Estate, Computer Software
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Company Size: 58% Small, 32% Medium
What Do G2 Reviewers Say About 360 SMS APP?
AI-generated summary from verified user reviews
Pros
- Users find 360 SMS APP's ease of use essential for accommodating diverse skill levels effectively.
- Users value the intuitive design of 360 SMS APP, making it accessible for diverse skill levels.
- Users value the Salesforce integration of 360 SMS APP, enhancing their workflow with seamless connectivity.
- Users value the user-friendly interface of 360 SMS APP, accommodating diverse skill levels effectively.
Cons
- Users report a non-responsive support team and ineffective AI assistance, leading to frustrating experiences.
- Users experience poor customer support, finding the team non-responsive and AI assistance ineffective.
What Are G2 Users Discussing About 360 SMS APP?
