First, MD helped me separate my client base communication from my personal messaging. Second, the ability to schedule outgoing messages is huge. Third, the fact that technicians can communicate with clients directly without giving out their own phone number AND as the company owner, I can monitor these communications. Review collected by and hosted on G2.com.

When the client messages us and another recipient, it turns into multiple threads. There does not seem to be an easy way to participate in a group thread. Review collected by and hosted on G2.com.