# Cerb Reviews
**Vendor:** Webgroup Media  
**Category:** [Shared Inbox Software](https://www.g2.com/categories/shared-inbox)  
**Average Rating:** 3.8/5.0  
**Total Reviews:** 2
## About Cerb
Cerb is the extensible platform for support teams who need more than no-code. Deliver superior customer service with unlimited customization. For over 23 years, Cerb has evolved based on the feedback of thousands of teams; from solo founders to 1,000+ person enterprises managing millions of requests. Build your support team's ideal workspace Transform email and social accounts into a team inbox. Create personalized shared workspaces to keep your team focused and informed. Monitor performance and customer satisfaction with dashboards. Get the right work in front of the right team members automatically -- no digging, no cherry-picking. Solve complex challenges with KATA, our intuitive automation language built for the browser Bridge the gap between inflexible visual builders and complex custom development. Embed interactive shortcuts throughout the UI to unify and automate your workflows. Integrate with any API-based service. Deploy and share your changes with versioned workflow templates. Take advantage of leading language models to build helpful AI agents Grant tools to agents and let them take action to complete tasks on your behalf. Answer questions automatically based on your existing documentation. Draft automatic responses and summarize long conversations. Enrich conversations with relevant data from disparate systems.




## Cerb Reviews
  ### 1. Extremely Powerful, Made for Power Users

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.)

**Reviewed Date:** August 09, 2022

**What do you like best about Cerb?**

The amount of customization. Setting up Easy or complex workflows tailor made for your teams to stay efficient.

**What do you dislike about Cerb?**

User creation is tricky if you're not using SSO.  Some settings are just in random places.

**What problems is Cerb solving and how is that benefiting you?**

Our member services team is able to communicate effectively with each other and our clients.

  ### 2. Cerb @ a glance

**Rating:** 3.5/5.0 stars

**Reviewed by:** James O. | Technical Support Specialist, Enterprise (> 1000 emp.)

**Reviewed Date:** December 12, 2017

**What do you like best about Cerb?**

There are lots of options to modify views for personal pages. 

**What do you dislike about Cerb?**

Lack of color and lack of ability to refine profile pic is upsetting. 

**What problems is Cerb solving and how is that benefiting you?**

Creating tickets to resolve company issues. 


## Cerb Discussions
  - [What is Cerb used for?](https://www.g2.com/discussions/what-is-cerb-used-for)

- [View Cerb pricing details and edition comparison](https://www.g2.com/products/cerb/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+19%3A23%3A36+-0500&secure%5Bsession_id%5D=d3cd7c7c-5804-427c-9e42-a93a8ee5c408&secure%5Btoken%5D=11729d66c1ea23f8296d2d0cf35617bc90bba9872fc94f936bb1b61157a074ea&format=llm_user)

## Cerb Features
**Productivity Tools**
- Notes
- Internal Discussion
- Assignments and Tasks
- Workflows
- Templates
- Integrations
- Tagging System

**Analytics**
- Trends
- Performance Tracking
- Email Tracking

**Agentic AI - Shared Inbox**
- Autonomous Task Execution
- Decision Making

## Top Cerb Alternatives
  - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,658 reviews)
  - [Front](https://www.g2.com/products/front/reviews) - 4.7/5.0 (2,403 reviews)
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,492 reviews)