Cerb Reviews & Product Details

Cerb is the extensible platform for support teams who need more than no-code. Deliver superior customer service with unlimited customization. For over 23 years, Cerb has evolved based on the feedback of thousands of teams; from solo founders to 1,000+ person enterprises managing millions of requests. Build your support team's ideal workspace Transform email and social accounts into a team inbox. Create personalized shared workspaces to keep your team focused and informed. Monitor performance and customer satisfaction with dashboards. Get the right work in front of the right team members automatically -- no digging, no cherry-picking. Solve complex challenges with KATA, our intuitive automation language built for the browser Bridge the gap between inflexible visual builders and complex custom development. Embed interactive shortcuts throughout the UI to unify and automate your workflows. Integrate with any API-based service. Deploy and share your changes with versioned workflow templates. Take advantage of leading language models to build helpful AI agents Grant tools to agents and let them take action to complete tasks on your behalf. Answer questions automatically based on your existing documentation. Draft automatic responses and summarize long conversations. Enrich conversations with relevant data from disparate systems.