Zoho CRM
Zoho CRM is a cloud-based 360° customer relationship management tool that caters to business needs of mid-scale businesses to large-scale enterprises. Key features include contact management, sales funnels, pipeline management, workflow automation, AI-powered conversational assistant, task management, managing marketing campaigns, sales forecasting, customer support & service, inventory management, reporting & analytics, and seamlessly integrating with 500+ popular business apps in a single business system.
Average Rating: 4.1/5.0
Total Reviews: 2,847
G2 Deal: Get 50% off and save up to $100
Zoho CRM is a cloud-based, 360° business management platform that streamlines business processes to deliver better customer experiences. Close deals faster with better visibility at every stage of your sales pipeline, omnichannel connectivity and AI-powered tools.
Price: ~~$14/user/month~~ → $7/user/month
How Do G2 Users Rate Zoho CRM?
- Has the product been a good partner in doing business?: 8.0/10 (Category avg: 9.4/10)
- Content Utilization: 8.3/10 (Category avg: 8.9/10)
- Account-Based Engagement: 8.3/10 (Category avg: 8.9/10)
- Reporting: 9.0/10 (Category avg: 8.6/10)
Who Is the Company Behind Zoho CRM?
- Seller: Zoho
- Year Founded: 1996
- HQ Location: Austin, TX
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Twitter: @Zoho
137,880 Twitter followers -
LinkedIn® Page: www.linkedin.com
30,913 employees on LinkedIn® - Phone: +1 (888) 900-9646
Who Uses This Product?
- Who Uses This: Owner, CEO
- Top Industries: Information Technology and Services, Computer Software
- Company Size: 62% Small, 33% Medium
What Do G2 Reviewers Say About Zoho CRM?
AI-generated summary from verified user reviews
Pros
- Users love the intuitive interface of Zoho CRM, making daily tasks easy and seamless to navigate.
- Users appreciate the powerful AI features of Zoho CRM, enhancing sales, marketing, and customer support seamlessly.
- Users appreciate the seamless integrations of Zoho CRM, enhancing collaboration between Marketing and Sales processes effectively.
- Users appreciate the flexibility and ease of lead management with Zoho CRM's extensive features and integrations.
- Users appreciate the easy integrations in Zoho CRM, enhancing workflow efficiency and simplifying customer management.
Cons
- Users experience a challenging learning curve with Zoho CRM, as advanced features can be confusing initially.
- Users find limited features in Zoho CRM restrict functionality, hindering integration and automation with other systems.
- Users struggle with integration issues, finding the system inflexible and challenging to automate with non-Zoho tools.
- Users find Zoho CRM's complexity challenging for beginners, often struggling to locate features and navigate the system.
- Users often face poor customer support with Zoho CRM, leading to frustration and challenges during critical tasks.
What Are Recent G2 Reviews of Zoho CRM?
"Zoho CRM Makes Lead Management and Customer Outreach Effortless"
Rating: 4.0/5.0 stars
— Tushar B.
"Game-Changing 3CX Phone Integration with Smooth UI and Top-Tier Support"
Rating: 4.5/5.0 stars
— Tyler Q.
What Are G2 Users Discussing About Zoho CRM?
- What are the key strengths of Zoho CRM in managing customer relationships compared to other CRM platforms? - 3 comments, 1 upvote
- What are the key strengths of Zoho CRM in managing customer relationships compared to other CRM platforms? - 3 comments
- What is Zoho CRM used for? - 2 comments, 2 upvotes
- Is Zoho CRM really free? - 4 comments, 5 upvotes
- What are the features of CRM software? - 2 comments, 1 upvote

