Best Enterprise Remote Desktop Software - Page 2

How Many Remote Desktop Software Products Does G2 Track?

Total Products under this Category: 167

Category Stats (Oct 2026)

  • Average Rating: 4.45/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: RemoteToPC (+1.88%) - Among all products in this category, RemoteToPC recorded the largest rating increase compared to last month

Last updated: October 24, 2026

How Does G2 Rank Remote Desktop Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 16,500+ Authentic Reviews
  • 167+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Remote Desktop Software

G2 Grid® for Remote Desktop Software plotting products by satisfaction and market presence

Highlighted products: TeamViewer, Zoho Assist, AnyDesk, EV Reach, Citrix Gateway, BeyondTrust Remote Support, Microsoft Quick Assist, and LogMeIn Rescue.

Underlying data: [Grid® JSON](https://www.g2.com/categories/remote-desktop/grids.json?focus%5B%5D=teamviewer&focus%5B%5D=zoho-assist&focus%5B%5D=anydesk&focus%5B%5D=ev-reach&focus%5B%5D=citrix-gateway&focus%5B%5D=beyondtrust-remote-support&focus%5B%5D=microsoft-quick-assist&focus%5B%5D=logmein-rescue&segment=enterprise)

GoToMyPC

GoToMyPC is a remote desktop access software that allows users to connect to and control Mac and PC computers from any internet-connected device. The platform supports remote access to files, applications, and desktops through web browsers and mobile apps. Key features include file transfer, remote printing, multi-monitor support, guest access, and 256-bit AES encryption with multi-factor.

Average Rating: 4.3/5.0

Total Reviews: 237

How Do G2 Users Rate GoToMyPC?

  • Has the product been a good partner in doing business?: 8.4/10 (Category avg: 9.0/10)
  • Usage Information: 8.2/10 (Category avg: 8.7/10)
  • Remote Access/Control: 8.7/10 (Category avg: 9.1/10)
  • Device Management: 8.5/10 (Category avg: 8.7/10)

Who Is the Company Behind GoToMyPC?

  • Seller: GoTo
  • Year Founded: 2003
  • HQ Location: Boston, MA
  • Twitter: @goto
    41,211 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    980 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, President
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 70% Small, 23% Medium

What Do G2 Reviewers Say About GoToMyPC?

AI-generated summary from verified user reviews

Pros
  • Users find GoToMyPC incredibly easy to use, appreciating its user-friendliness and reliable performance for remote access.
  • Users appreciate the seamless remote access of GoToMyPC, enabling them to work efficiently from anywhere.
  • Users appreciate the easy remote access of GoToMyPC, allowing seamless connectivity from anywhere, even home or court.
  • Users commend the reliability of GoToMyPC, appreciating its consistent performance for remote access across devices.
  • Users value the flexibility of remote access offered by GoToMyPC, enabling work from anywhere with ease.
Cons
  • Users find the price too high, making the service seem less worthwhile despite its functionality.
  • Users often struggle with remote access issues, including connection problems and difficulties waking asleep desktops.
  • Users find the pricing issues with GoToMyPC concerning, as costs have become too high and less worthwhile.
  • Users experience slow performance with GoToMyPC, facing lag and occasional issues necessitating office visits for resets.
  • Users struggle with login issues, facing delays, security steps, and hassles with passwords that hinder productivity.

What Are Recent G2 Reviews of GoToMyPC?

What Are G2 Users Discussing About GoToMyPC?

Splashtop Remote Access

Splashtop Remote Access provides secure, high-performance remote desktop connections for business professionals and teams to work from anywhere, using any device. With security and advanced productivity features, users get seamless access to files and applications, while enabling IT administrators to centrally deploy and control permissions, ensuring both efficiency and security. Key features include: File Transfer Remote Reboot Remote Print Multi-to-Multi Monitor User role and access management Chat (in-session and outside-session) Share screen via weblink Remote reboot and Wake-on-LAN Session recording Two users in one computer Remote stylus USB device redirection Mic passthrough Ultra high-quality audio (256k or 384k) YUV 4:4:4 (Better color accuracy) SSO Integration Granular Permissions and Scheduled Access Android/IoT Unattended Access APIs, IP Whitelist, Connector

Average Rating: 4.8/5.0

Total Reviews: 533

How Do G2 Users Rate Splashtop Remote Access?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.0/10)
  • Usage Information: 9.0/10 (Category avg: 8.7/10)
  • Remote Access/Control: 9.5/10 (Category avg: 9.1/10)
  • Device Management: 8.9/10 (Category avg: 8.7/10)

Who Is the Company Behind Splashtop Remote Access?

  • Seller: Splashtop Inc.
  • Company Website:
  • Year Founded: 2006
  • HQ Location: Cupertino, CA
  • Twitter: @splashtop
    5,216 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    353 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, President
  • Top Industries: Accounting, Information Technology and Services
  • Company Size: 81% Small, 15% Medium

What Do G2 Reviewers Say About Splashtop Remote Access?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use of Splashtop Remote Access excellent for quick setup and navigation.
  • Users commend the easy setup of Splashtop Remote Access, highlighting seamless implementation and user-friendly experience.
  • Users praise Splashtop Remote Access for its versatile remote access capabilities across Windows and Mac systems.
  • Users appreciate the easy access provided by Splashtop Remote Access, enabling smooth transitions between Windows and Macintosh systems.
  • Users highlight the affordability of Splashtop Remote Access, appreciating its low cost and high value for functionality.
Cons
  • Users experience remote access issues with Splashtop, including lag, dropped sessions, and connection failures requiring reboots.
  • Users experience connection issues that require multiple relaunches, impacting the overall usability of Splashtop Remote Access.
  • Users note the feature limitations of Splashtop, particularly in antivirus capabilities and Mac-to-Mac connections.
  • Users find Splashtop Remote Access not user-friendly, particularly when managing user permissions and adding users to devices.
  • Users experience slow performance issues, especially on low-speed connections, affecting usability and efficiency.

What Are Recent G2 Reviews of Splashtop Remote Access?

What Are G2 Users Discussing About Splashtop Remote Access?

RealVNC

RealVNC® Connect is the secure remote access solution from RealVNC, the inventors of VNC technology. RealVNC Connect lets you connect to a remote device anywhere in the world to view its desktop in real-time and take control as though sitting in front of it. From enabling remote working, to managing vital systems remotely, to providing IT support for your organization, RealVNC® Connect has the features you need to stay connected. Trusted by IT teams at leading businesses around the world, RealVNC Connect offers affordability, ease of use, and unrivalled security for remote access. For information on our security credentials, visit: https://www.realvnc.com/en/connect/security/

Average Rating: 4.7/5.0

Total Reviews: 418

How Do G2 Users Rate RealVNC?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.0/10)
  • Usage Information: 8.8/10 (Category avg: 8.7/10)
  • Remote Access/Control: 9.5/10 (Category avg: 9.1/10)
  • Device Management: 8.9/10 (Category avg: 8.7/10)

Who Is the Company Behind RealVNC?

  • Seller: RealVNC
  • Year Founded: 2002
  • HQ Location: Cambridge, United Kingdom
  • Twitter: @RealVNC
    2,207 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    132 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, Owner
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 56% Small, 32% Medium

What Do G2 Reviewers Say About RealVNC?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of RealVNC, noting its intuitive interface and efficient connectivity for remote support.
  • Users value the reliability of RealVNC, ensuring consistent performance across various platforms and low internet connections.
  • Users appreciate the cross-platform compatibility of RealVNC, enabling consistent remote support across various operating systems.
  • Users appreciate the cross-platform support of RealVNC, ensuring consistent and effective remote access across all devices.
  • Users value the easy setup process of RealVNC, enabling quick connections across devices without hassle.
Cons
  • Users often experience admin access issues, including slow support and connectivity problems, particularly with satellite connections.
  • Users report horrible tech support and billing issues, leaving them feeling abandoned and dissatisfied with RealVNC's service.
  • Users experience connection issues with RealVNC, including slow support and failed attempts, particularly on satellite connections.
  • Users are frustrated with the inadequate reporting and lack of support from RealVNC, leading to unresolved issues.
  • Users are disappointed by the limited free options of RealVNC, as the retirement of the Home plan impacts casual use.

What Are Recent G2 Reviews of RealVNC?

What Are G2 Users Discussing About RealVNC?

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BlackBerry UEM

BlackBerry UEM is a suite of solutions that all rely on the same foundation of security to secure the digital workplace. It keeps employees productive on any device, anywhere, while allowing your security team to manage diverse devices, ensure data security, support remote work, and reduce operational costs. Gain comprehensive control, enhance security, and streamline your IT operations.

Average Rating: 3.8/5.0

Total Reviews: 363

How Do G2 Users Rate BlackBerry UEM?

  • Has the product been a good partner in doing business?: 7.8/10 (Category avg: 9.0/10)

Who Is the Company Behind BlackBerry UEM?

  • Seller: BlackBerry
  • Year Founded: 1984
  • HQ Location: Waterloo, Ontario
  • Twitter: @BlackBerry
    2,766,747 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,987 employees on LinkedIn®
  • Ownership: NYSE:BB

Who Uses This Product?

  • Who Uses This: Consultant
  • Top Industries: Financial Services, Information Technology and Services
  • Company Size: 55% Large, 27% Small

What Do G2 Reviewers Say About BlackBerry UEM?

AI-generated summary from verified user reviews

Pros
  • Users highly value the strong security features of BlackBerry UEM, ensuring data confidentiality and precise access control.
  • Users find the ease of use of BlackBerry UEM beneficial for managing communications and enhancing productivity efficiently.
  • Users value the strong security features of BlackBerry UEM, ensuring data confidentiality and precise access control.
  • Users value the impressive reliability of BlackBerry UEM, ensuring strong security for sensitive corporate information.
  • Users value the impressively strong security features of BlackBerry UEM, ensuring the utmost protection for sensitive data.
Cons
  • Users find the learning curve steep with BlackBerry UEM, especially those unfamiliar with sophisticated security features.
  • Users find the complex features of BlackBerry UEM challenging, particularly those unfamiliar with sophisticated security options.
  • Users find the complexity of BlackBerry UEM challenging, especially those unfamiliar with advanced security configurations.
  • Users find the complex setup of BlackBerry UEM challenging, particularly those unfamiliar with security options.
  • Users face development challenges with BlackBerry UEM due to limited apps and lack of updates affecting functionality.

What Are Recent G2 Reviews of BlackBerry UEM?

What Are G2 Users Discussing About BlackBerry UEM?

LogMeIn Central

LogMeIn Central is a remote monitoring and management (RMM) platform for IT teams and managed service providers. It enables remote access, endpoint monitoring, patch management, task automation, and reporting from a centralized dashboard. The platform supports Windows and Mac environments and includes antivirus management powered by Bitdefender.

Average Rating: 4.2/5.0

Total Reviews: 203

How Do G2 Users Rate LogMeIn Central?

  • Has the product been a good partner in doing business?: 8.4/10 (Category avg: 9.0/10)
  • Usage Information: 8.3/10 (Category avg: 8.7/10)
  • Remote Access/Control: 9.8/10 (Category avg: 9.1/10)
  • Device Management: 7.5/10 (Category avg: 8.7/10)

Who Is the Company Behind LogMeIn Central?

  • Seller: GoTo
  • Year Founded: 2003
  • HQ Location: Boston, MA
  • Twitter: @goto
    41,211 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    980 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, Network Administrator
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 51% Small, 38% Medium

What Are Recent G2 Reviews of LogMeIn Central?

RemotePC

RemotePC is a fast and secure remote access solution that allows consumers, businesses and IT professionals to access and control their PCs & Macs remotely from any device including iOS/Android. Connect to your remote computers to work from home or anywhere you choose. RemotePC lets you access your remote computers directly via the web, with no software installation required. Includes plans for consumers, small businesses, and large enterprises

Average Rating: 4.7/5.0

Total Reviews: 701

How Do G2 Users Rate RemotePC?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.0/10)
  • Usage Information: 8.9/10 (Category avg: 8.7/10)
  • Remote Access/Control: 9.4/10 (Category avg: 9.1/10)
  • Device Management: 9.0/10 (Category avg: 8.7/10)

Who Is the Company Behind RemotePC?

  • Seller: IDrive
  • Year Founded: 2007
  • HQ Location: Calabasas, CA
  • Twitter: @IDriveBackup
    17,846 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    135 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Accounting, Computer Software
  • Company Size: 85% Small, 7% Medium

What Do G2 Reviewers Say About RemotePC?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of RemotePC, praising its seamless setup and simple access to remote systems.
  • Users praise the easy setup of RemotePC, enabling quick access to multiple PCs without hassle.
  • Users value the easy access provided by RemotePC, enabling seamless connections from anywhere without hassle.
  • Users appreciate the affordability of RemotePC, finding it perfect for budget-conscious and non-technical individuals.
  • Users value seamless remote access with RemotePC, appreciating its ease of setup and excellent support for remote work.
Cons
  • Users experience slow performance with RemotePC, particularly noticeable as lag during screen updates and interactions.
  • Users experience remote access issues, including occasional disconnects and connectivity problems in specific regions like China.
  • Users experience screen resolution issues and lag that disrupts real-time interactions, affecting overall performance.
  • Users experience connection issues that lead to disconnections, lag, and syncing problems during use.
  • Users face delay issues with RemotePC, experiencing lag that disrupts real-time interactions during tasks.

What Are Recent G2 Reviews of RemotePC?

What Are G2 Users Discussing About RemotePC?

Parallels Desktop for Mac

A fast, easy and powerful application for running Windows on your Intel or Apple M1 Mac—all without rebooting. Includes 30+ one-touch tools to simplify everyday tasks on Mac and Windows.

Average Rating: 4.3/5.0

Total Reviews: 59

How Do G2 Users Rate Parallels Desktop for Mac?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.0/10)
  • Usage Information: 8.7/10 (Category avg: 8.7/10)
  • Remote Access/Control: 8.5/10 (Category avg: 9.1/10)
  • Device Management: 8.8/10 (Category avg: 8.7/10)

Who Is the Company Behind Parallels Desktop for Mac?

  • Seller: Corel Corporation
  • Year Founded: 2006
  • HQ Location: Bellevue, WA
  • Twitter: @corelsoftware
    83 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 68% Small, 17% Medium

What Do G2 Reviewers Say About Parallels Desktop for Mac?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the fast connection speed of Parallels Desktop for seamless switching between Mac and Windows.
  • Users highlight the seamless cross-platform integration of Parallels Desktop, enhancing productivity while using Windows tools on Mac.
  • Users find Parallels Desktop easy to use with seamless switching between Mac and Windows, enhancing productivity.
  • Users value the easy deployment of Parallels Desktop, enjoying quick transitions between Mac and Windows environments.
  • Users appreciate the mobile compatibility of Parallels Desktop, enabling smooth operation of Windows tools on their Macs.
Cons
  • Users find Parallels Desktop expensive and misleading due to unexpected auto-renewals and lack of refunds.
  • Users face feature limitations like requiring a separate Windows license and issues with USB detection and graphic performance.
  • Users are frustrated by subscription issues, facing auto-renewals without consent and difficulty in securing refunds.
  • Users face update issues with Parallels Desktop, affecting device detection and the performance of demanding applications.

What Are Recent G2 Reviews of Parallels Desktop for Mac?

What Are G2 Users Discussing About Parallels Desktop for Mac?

LogMeIn Resolve

LogMeIn Resolve is a unified endpoint management (UEM) platform that helps IT teams and managed service providers (MSPs) centrally manage, secure, and support every device across their organization — from a single intelligent console, without the complexity of disconnected tools. Designed for IT professionals facing growing device diversity, escalating security demands, and relentless pressure to do more with less, Resolve combines proactive endpoint management with AI-driven automation to shift IT from constant firefighting to predictive, outcome-driven support. Whether managing a lean SMB environment or a multi-tenant MSP operation, Resolve scales to fit your team and your workflows. Built on a zero-trust security architecture, Resolve verifies every identity, device, and action before access is granted — making enterprise-grade security a built-in default, not an afterthought. Key capabilities include: -Remote Monitoring & Management (RMM): Automated patch management, IT alerting, and scheduled background maintenance keep endpoints healthy and compliant without technician intervention or end-user disruption -Mobile Device Management (MDM): Built natively into the Resolve console, enroll, configure, and secure iOS and Android with policy enforcement, application management, kiosk and lost mode, and remote lock/wipe across corporate-owned and BYOD devices, all from the same device list as your desktops and laptops. -AI-driven automation & reporting: Codeless automation, AI-generated scripts, on-demand fleet reporting, and an AI Virtual Technician autonomously handles repeatable tasks so technicians can focus on higher-impact work -Integrated helpdesk & knowledge management: AI-powered ticket classification, automated knowledge base article creation, and session summaries capture institutional knowledge and accelerate time-to-resolution -Asset management: Real-time software discovery, license tracking, lifecycle monitoring, and asset-to-ticket correlation give IT full visibility across their environment -Cross-platform remote support: Seamless access and control across Windows, macOS, iOS, Android, and Chrome OS from a single console Resolve integrates with the tools IT teams already rely on — including Microsoft Teams, Microsoft Intune, ServiceNow, Acronis, SentinelOne, Jira Service Desk, ConnectWise PSA, HaloPSA, Logitech, and more — reducing stack complexity and streamlining workflows end-to-end.

Average Rating: 4.3/5.0

Total Reviews: 471

How Do G2 Users Rate LogMeIn Resolve?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.0/10)
  • Usage Information: 8.5/10 (Category avg: 8.7/10)
  • Remote Access/Control: 8.7/10 (Category avg: 9.1/10)
  • Device Management: 8.4/10 (Category avg: 8.7/10)

Who Is the Company Behind LogMeIn Resolve?

  • Seller: GoTo
  • Company Website:
  • Year Founded: 2003
  • HQ Location: Boston, MA
  • Twitter: @goto
    41,211 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    980 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, IT Director
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 43% Medium, 36% Small

What Do G2 Reviewers Say About LogMeIn Resolve?

AI-generated summary from verified user reviews

Pros
  • Users find LogMeIn Resolve to be very easy to use, facilitating seamless connections with clients across multiple platforms.
  • Users love the easy remote control of LogMeIn Resolve, allowing seamless access for effective tech support anytime, anywhere.
  • Users love the ease of remote access with LogMeIn Resolve, facilitating efficient technical support across various platforms.
  • Users value the convenience and effectiveness of LogMeIn Resolve for efficient remote support and seamless HelpDesk workflows.
  • Users praise the active and authentic customer support of LogMeIn Resolve, enhancing remote assistance experiences.
Cons
  • Users face remote access issues with connection drops and limitations on features like printing documents remotely.
  • Users find LogMeIn Resolve to be expensive compared to alternatives, especially with limited features in the free version.
  • Users experience slow performance during heavy usage, leading to lag in video calls and file transfers.
  • Users experience technical issues on Mac, making it challenging, especially under high load conditions.
  • Users experience connection issues with LogMeIn Resolve, causing occasional lags and affecting performance during use.

What Are Recent G2 Reviews of LogMeIn Resolve?

What Are G2 Users Discussing About LogMeIn Resolve?

TightVNC

TightVNC is a free and open-source remote desktop software that enables users to access and control computers over a network. It allows interaction with a remote screen as if the user were physically present, facilitating tasks such as opening files, launching applications, and performing other desktop activities. Compatible with Windows and Linux operating systems, TightVNC is designed to be lightweight and efficient, making it suitable for various hardware configurations. Key Features and Functionality: - Cross-Platform Compatibility: Supports both Windows and Linux systems, ensuring broad usability. - Tight Encoding: Utilizes a combination of JPEG and zlib compression to optimize performance over low-bandwidth connections. - File Transfer Capability: Allows users to transfer files between local and remote machines seamlessly. - Multi-Monitor Support: Enables viewing and controlling multiple monitors connected to the remote system. - Auto-Scaling: Adjusts the viewer window to match the remote desktop size, regardless of the host computer's resolution. - Lightweight Resource Usage: Designed to consume minimal system resources, making it suitable for older hardware and resource-constrained environments. Primary Value and User Solutions: TightVNC provides a cost-effective solution for remote desktop access, eliminating licensing expenses associated with commercial alternatives. Its optimized bandwidth usage and straightforward configuration make it particularly valuable for businesses seeking practical remote connectivity without licensing overhead. By enabling remote control of computers, TightVNC enhances productivity, facilitates remote support, and allows for efficient management of systems across different locations.

Average Rating: 4.2/5.0

Total Reviews: 35

How Do G2 Users Rate TightVNC?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.0/10)
  • Usage Information: 7.3/10 (Category avg: 8.7/10)
  • Remote Access/Control: 8.7/10 (Category avg: 9.1/10)
  • Device Management: 7.1/10 (Category avg: 8.7/10)

Who Is the Company Behind TightVNC?

  • Seller: TightVNC
  • Year Founded: 2006
  • HQ Location: Tomsk, Tomsk oblast
  • Twitter: @tightvnc
    630 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    4 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 47% Medium, 39% Large

What Do G2 Reviewers Say About TightVNC?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the fast connection speed of TightVNC, making remote support efficient within internal networks.
  • Users value the free remote support TightVNC offers, especially for internal network connectivity.
  • Users value the free remote support capability of TightVNC for efficient assistance within their internal network.
  • Users appreciate the free remote support tool TightVNC offers for effective internal network access and assistance.
Cons
  • Users experience lack of chat functionality during remote connections, hindering effective communication while troubleshooting.

What Are Recent G2 Reviews of TightVNC?

What Are G2 Users Discussing About TightVNC?

Cisco Webex Support

Cisco Webex Support is a comprehensive remote support solution designed to deliver real-time technical assistance and customer service globally. By enabling support teams to address issues promptly, it helps decrease call durations, achieve faster resolutions, and reduce overall support costs. This platform empowers organizations to meet and exceed customer expectations by providing efficient and effective support services. Key Features and Functionality: - Instant Remote Support Sessions: Initiate support sessions swiftly, allowing representatives to view and control customers' desktops for immediate issue resolution. - Live Chat and Video Conferencing: Engage with customers through high-quality video and chat, facilitating personalized and interactive support experiences. - Remote Desktop Control: Take control of remote desktops to perform tasks such as software installations, updates, and troubleshooting directly on the customer's device. - Unattended Access: Access and manage unattended computers, servers, and point-of-service systems remotely to resolve issues, run patches, and install updates without user intervention. - File Transfer Capability: Transfer files directly to the customer's computer during a session, streamlining the process of providing necessary resources or updates. - System Information Collection: Gather system information with a single click to diagnose issues more effectively and expedite the support process. - Session Recording and Reporting: Record support sessions for quality assurance and training purposes, and utilize detailed reporting functions to analyze and improve support processes. Primary Value and Solutions Provided: Cisco Webex Support enhances customer satisfaction by enabling rapid and effective remote assistance, reducing the need for on-site visits. It boosts support representative productivity through tools like live chat, video conferencing, and remote desktop control, allowing them to handle multiple customers simultaneously. The platform's ability to access unattended systems ensures that support can be provided at any time, addressing issues proactively. By decreasing call times and increasing first-call resolution rates, organizations can reduce overall support costs while delivering high-quality service. Additionally, the secure, scalable nature of the service ensures that support sessions are protected and can grow with the organization's needs.

Average Rating: 4.2/5.0

Total Reviews: 42

How Do G2 Users Rate Cisco Webex Support?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.0/10)
  • Usage Information: 7.8/10 (Category avg: 8.7/10)
  • Remote Access/Control: 9.3/10 (Category avg: 9.1/10)
  • Device Management: 8.3/10 (Category avg: 8.7/10)

Who Is the Company Behind Cisco Webex Support?

  • Seller: Cisco
  • Year Founded: 1984
  • HQ Location: San Jose, CA
  • Twitter: @Cisco
    720,366 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    95,294 employees on LinkedIn®
  • Ownership: NASDAQ:CSCO

Who Uses This Product?

  • Company Size: 45% Large, 32% Small

What Do G2 Reviewers Say About Cisco Webex Support?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Cisco Webex Support, making remote assistance simple and efficient.
  • Users value the intuitive design of Cisco Webex Support, enhancing functionality and ease of use across platforms.
  • Users appreciate the mobile compatibility of Cisco Webex Support, finding it functional and easy to use on-the-go.
  • Users appreciate the ease of remote control access in Cisco Webex Support, valuing its long-standing reliability.
  • Users appreciate the ease of use and top-notch features of Cisco Webex Support as a time-tested remote support tool.
Cons
  • Users experience difficulties with slow performance and sharing control, impacting their overall satisfaction with Cisco Webex Support.
  • Users experience remote access issues, facing slow performance and difficulties in sharing control with others.
  • Users experience remote control issues with Cisco Webex Support, facing slow performance and difficulties in sharing control.
  • Users experience slow performance at times, which complicates sharing control with other users during sessions.

What Are Recent G2 Reviews of Cisco Webex Support?

What Are G2 Users Discussing About Cisco Webex Support?

Pandora FMS

Pandora FMS is a unified monitoring and observability platform designed to consolidate visibility, alerting, reporting, and automation across heterogeneous IT environments. Instead of combining multiple point tools for networks, servers, applications, and cloud services, Pandora FMS centralizes data collection and operational workflows in a single console, reducing integration effort and operational complexity in on-premise, hybrid, and multi-cloud architectures. The platform collects telemetry using multiple methods, including agents, remote checks, standard protocols (e.g., SNMP/WMI), APIs, and log/event ingestion. This enables teams to monitor infrastructure and services end-to-end, correlate signals, and maintain consistent alerting policies and dashboards across distributed estates. Pandora FMS also supports capacity and trend analysis to anticipate resource constraints and identify recurring patterns, and includes AI-assisted capabilities for anomaly detection and automated thresholds to surface hard-to-spot operational signals. Pandora FMS is extensible through a large plugin ecosystem (500+ plugins and integrations), covering a wide range of enterprise and infrastructure technologies such as SAP, Oracle, Citrix, JBoss, VMware, AWS, SQL Server, Red Hat, and WebSphere. This extensibility helps organizations standardize monitoring across legacy and modern stacks without redesigning their monitoring approach per technology. Core capabilities: -Unified monitoring for networks, servers, applications, cloud services, endpoints, and logs -Centralized alerting, event correlation, dashboards, and scheduled reporting -Flexible data collection via agents, remote checks, APIs, and plugins -Scalability for distributed environments and large numbers of monitored elements -Analytics for trend/capacity planning plus AI-assisted anomaly detection and dynamic thresholds -A key differentiator is direct vendor support, which simplifies escalation and ensures continuity of expertise for deployment, tuning, and ongoing operations.

Average Rating: 4.6/5.0

Total Reviews: 226

How Do G2 Users Rate Pandora FMS?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.0/10)
  • Usage Information: 9.2/10 (Category avg: 8.7/10)
  • Remote Access/Control: 8.8/10 (Category avg: 9.1/10)
  • Device Management: 9.6/10 (Category avg: 8.7/10)

Who Is the Company Behind Pandora FMS?

  • Seller: Pandora FMS
  • Company Website:
  • Year Founded: 2004
  • HQ Location: Madrid, Spain
  • Twitter: @pandorafms
    5,458 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    56 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Data Analyst
  • Top Industries: Information Technology and Services, Telecommunications
  • Company Size: 50% Medium, 38% Small

What Do G2 Reviewers Say About Pandora FMS?

AI-generated summary from verified user reviews

Pros
  • Users value the reliable remote monitoring capabilities of Pandora FMS, ensuring seamless oversight of their systems.
  • Users enjoy the ease of use of Pandora FMS, appreciating its intuitive interface and reliable support.
  • Users value the real-time monitoring capabilities of Pandora FMS, enhancing visibility of all network devices effortlessly.
  • Users value the flexibility and adaptability of Pandora FMS, making it suitable for diverse IT monitoring needs.
  • Users value the versatility of network monitoring in Pandora FMS, effectively managing diverse devices and environments.
Cons
  • Users find the learning curve steep, particularly with initial setup and complex functionalities of Pandora FMS.
  • Users find the complex setup of Pandora FMS challenging, particularly due to compatibility issues and steep learning curves.
  • Users note the learning difficulty with Pandora FMS, especially for those lacking technical expertise for setup and configuration.
  • Users find the complex configuration of Pandora FMS challenging, especially without extensive technical expertise.
  • Users face a difficult learning curve with Pandora FMS, which can hinder effective usage for beginners.

What Are Recent G2 Reviews of Pandora FMS?

What Are G2 Users Discussing About Pandora FMS?

MobaXTerm

MobaXterm is an all-in-one remote computing toolbox designed for Windows, integrating a comprehensive suite of network tools and Unix commands into a single, portable application. It caters to IT professionals, developers, and system administrators who require efficient management of remote systems. By consolidating various functionalities, MobaXterm simplifies complex networking tasks and enhances productivity. Key Features and Functionality: - Tabbed Terminal with Unix Commands: Provides a terminal emulator supporting essential Unix commands like `ls`, `cd`, `grep`, and `awk`, offering a familiar environment for users accustomed to Unix/Linux systems. - Session Management: Supports multiple remote sessions, including SSH, Telnet, Rlogin, RDP, VNC, XDMCP, FTP, SFTP, and Serial connections, all managed within a unified interface. - Graphical SFTP Browser: Facilitates secure file transfers through an integrated SFTP browser, enabling drag-and-drop functionality between local and remote systems. - Embedded X11 Server: Allows the execution of remote graphical applications on the local Windows desktop without additional configuration, utilizing X11 forwarding. - Multi-Execution: Enables simultaneous execution of commands across multiple servers, streamlining repetitive tasks. - Embedded Tools: Includes a variety of network tools and utilities tailored for system administrators and developers, such as a text editor, packet capture, and network daemons. - Macros Support: Offers the ability to record and replay macros, automating complex command sequences to save time and reduce errors. - Customization Options: Provides extensive customization, including custom startup commands, scripts, and configuration settings, allowing users to tailor the application to their specific needs. Primary Value and Solutions Provided: MobaXterm addresses the challenges of remote system management by offering a unified platform that combines multiple network protocols and tools. Its integration of an X11 server, SSH client, and various network utilities into a single application reduces the need for multiple disparate tools, thereby enhancing workflow efficiency. The portable nature of MobaXterm allows users to operate it from a USB drive without installation, providing flexibility for professionals who work across different machines. By simplifying remote access, file transfers, and the execution of graphical applications, MobaXterm significantly improves productivity and streamlines the management of remote systems.

Average Rating: 4.6/5.0

Total Reviews: 102

How Do G2 Users Rate MobaXTerm?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.0/10)
  • Usage Information: 8.6/10 (Category avg: 8.7/10)
  • Remote Access/Control: 8.9/10 (Category avg: 9.1/10)
  • Device Management: 8.5/10 (Category avg: 8.7/10)

Who Is the Company Behind MobaXTerm?

  • Seller: Mobatek
  • HQ Location: Toulouse, France
  • Twitter: @mobatek
    3,178 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 52% Medium, 29% Small

What Do G2 Reviewers Say About MobaXTerm?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use in MobaXterm, praising its organized layout and efficient session management.
  • Users value the efficient file transfer capabilities of MobaXterm, enhancing workflow during remote connections.
  • Users value the simplicity of MobaXterm, finding its neat organization and tab-based interface highly efficient for managing connections.
  • Users love the easy setup of MobaXterm, enabling effortless management of multiple RDP connections in one place.
  • Users appreciate the easy to access RDP connections in MobaXterm, enhancing efficiency and streamlining their workflow.
Cons
  • Users find log viewing difficult at times, but it doesn't significantly impact their overall experience.
  • Users feel the limited customization options hinder their experience and make the interface feel outdated.
  • Users find the user interface outdated and experience frustration with limited customization options and credential disruptions.
  • Users express concerns about pricing issues with MobaXTerm, finding it a significant drawback of the product.
  • Users report update issues that disrupt saved credentials, along with outdated interface and limited customization options.

What Are Recent G2 Reviews of MobaXTerm?

What Are G2 Users Discussing About MobaXTerm?

Tian Lin
TL
Researched and written by Tian Lin
Updated