Process mining tools monitor event logs to recognize how a company’s employees perform business and IT processes. Process mining solutions provide visibility into current processes and the vulnerabilities or gaps within those processes. From there, it enables users to create data-driven improvements based on how these processes are conducted. These tools deliver conformance checking to ensure processes are carried out properly and alert users where steps are being missed or skipped down to the exact employee. With the assistance of machine learning, some process mining software may provide proactive, actionable insights to assist in data-driven decision making and process improvement.
Process mining software can help operations professionals recognize how business processes are carried out in practice and not just in theory. By better understanding how employees or IT systems are performing, IT project managers and operations teams can develop and automate necessary workflows. If a company is using business process management software, process mining can provide insight into the performance of prebuilt workflows. In addition, users can discover areas where they may be able to automate such processes with the help of robotic process automation software. In this category, some of the solutions are focused solely on process mining, whereas others have process mining as a component of their broader platform offerings.
Many process mining tools can integrate with various software, such as ERP systems, CRM software, and supply chain suites, among many others and are built to fit into a company’s existing IT architecture.
To qualify for inclusion in the Process Mining category, a product must:
Track event logs to discover actual business processes
Perform conformance checks to identify inconsistencies or abnormalities in business processes
Provide organizational insights into which employees are deviating from the norm
Integrate with existing business software and IT infrastructure
