Best Proactive Customer Retention Platforms - Page 3
Proactive customer retention software detects the risk indicators that lead to customer churn and escalation. Churn occurs when customers haven’t received quality support in their customer service experience, such as when their concerns have a slow resolution or are ignored. To proactively address concerns before escalation, this type of software uses natural language processing (NLP), natural language understanding (NLU), or natural language generation (NLG) technologies to recognize sentiments and content that indicate customer dissatisfaction. The dissatisfaction is quantified into a health score to indicate case urgency and severity. The company can administer immediate triage by routing the case to a qualified agent. Proactive customer service is the best defense against attrition.
These products are used by customer service and customer success teams to optimize response time and reduce the likelihood of customer churn. Reducing customer churn is one of the most cost-efficient ways for companies to accelerate growth. Proactive customer retention software will often integrate with contact center quality assurance software, customer success software, CRM software, and help desk software.
To qualify for inclusion in the Proactive Customer Retention category, a product must:
Featured Proactive Customer Retention Software At A Glance
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- Overview
- User Satisfaction
- Seller Details
RetentionEngine (powered by Bellwethr) is a dynamic cancellation experience for when your customers request to cancel their account or subscription. The only AI-powered retention tool, RetentionEngine
- 100% Small-Business
53 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Solitics is an AI-powered customer engagement platform that helps iGaming, fintech, trading, and banking brands deliver hyper-personalised journeys in real time. The platform connects all your data so
- Financial Services
- Gambling & Casinos
- 66% Mid-Market
- 31% Small-Business
1 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Ackee is a customer success platform for SaaS companies, helping teams to boost retention, drive adoption and power great experiences.
- 100% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
CustomerSure, a UK-based leader in customer feedback, has empowered businesses for over 14 years with our award-winning platform. We simplify collecting Voice of the Customer (VoC) data via web, SMS,
- 50% Enterprise
- 33% Mid-Market
- Overview
- User Satisfaction
- Seller Details
QueSee AI is the #1 AI platform for telecom call centers, built by industry veterans with over 25 years of telecom operations experience. Our telecom-specific AI analyzes 100% of customer calls to pre
- 100% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
StepFunction is an AI-driven revenue intelligence platform designed to help SaaS companies enhance and stabilize their subscription revenues by providing real-time, data-driven insights into customer
- 100% Mid-Market
- Overview
- User Satisfaction
- Seller Details
We're an AI-powered platform: Save time, focus on customer success, and reap the benefits.
- Overview
- User Satisfaction
- Seller Details
GoCSM is a customer success platform designed specifically for SaaS agencies using HighLevel. It helps teams reduce churn, track account health, and improve customer engagement across every stage of t
- Overview
- User Satisfaction
- Seller Details
A predictive AI for B2B Software GTM teams that uses billions of telemetry events and tens of thousands of customer engagement events to predict growth, churn, and contraction up to 12 months in advan
- Overview
- User Satisfaction
- Seller Details
Hyperengage is the AI-powered GTM assistant that equips Customer Success and Account Management teams with the insights and automation needed to drive retention, expansion, and revenue growth. By
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
ransform call center and back office performance with workforce engagement call center software that engages employees and provides meaningful experiences
- 80% Enterprise
- 20% Small-Business
21,620 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Spyglaz is a business intelligence platform that delivers key insights on churn.
430 Twitter followers
- Overview
- User Satisfaction
- Seller Details
The VOZIQ AI Predictive Churn Reduction Solution Trial on AWS is a self-service, proof-of-value program designed to help subscription business leaders rapidly explore VOZIQ AI award-winning predictive
12,694 Twitter followers
