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Best Proactive Customer Retention Software for Small Business

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Products classified in the overall Proactive Customer Retention category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Proactive Customer Retention to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Proactive Customer Retention category.

In addition to qualifying for inclusion in the Proactive Customer Retention Software category, to qualify for inclusion in the Small Business Proactive Customer Retention Software category, a product must have at least 10 reviews left by a reviewer from a small business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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4 Listings in Small Business Proactive Customer Retention Available

  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CustomerScore is an AI retention agent for SaaS teams. It finds where customers drop off and automatically builds and runs the playbooks to stop it. Most SaaS companies lose customers silently. The

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 56% Small-Business
    • 44% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Customerscore.io Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Automation
    8
    Engagement Improvement
    7
    Proactivity
    7
    Ease of Use
    6
    Customer Support
    4
    Cons
    Dependency Issues
    1
    Learning Curve
    1
    Limited Customization
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Customerscore.io features and usability ratings that predict user satisfaction
    8.3
    Ease of Admin
    Average: 9.0
    10.0
    Retention
    Average: 8.7
    9.5
    Ease of Use
    Average: 9.1
    9.7
    Customer Profiles
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    HQ Location
    Prague, Czechia
    LinkedIn® Page
    www.linkedin.com
    6 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CustomerScore is an AI retention agent for SaaS teams. It finds where customers drop off and automatically builds and runs the playbooks to stop it. Most SaaS companies lose customers silently. The

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 56% Small-Business
  • 44% Mid-Market
Customerscore.io Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Automation
8
Engagement Improvement
7
Proactivity
7
Ease of Use
6
Customer Support
4
Cons
Dependency Issues
1
Learning Curve
1
Limited Customization
1
Customerscore.io features and usability ratings that predict user satisfaction
8.3
Ease of Admin
Average: 9.0
10.0
Retention
Average: 8.7
9.5
Ease of Use
Average: 9.1
9.7
Customer Profiles
Average: 8.8
Seller Details
HQ Location
Prague, Czechia
LinkedIn® Page
www.linkedin.com
6 employees on LinkedIn®
(747)4.3 out of 5
Optimized for quick response
5th Easiest To Use in Proactive Customer Retention software
View top Consulting Services for Qualtrics Customer Experience
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Qualtrics XM for Customer Experience is the customer experience product used by the world's most iconic brands to immediately surface customer friction and guide frontline teams in the moment to bette

    Users
    • Business Data Analyst
    • Community Manager
    Industries
    • Information Technology and Services
    • Higher Education
    Market Segment
    • 52% Enterprise
    • 36% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Qualtrics Customer Experience Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    14
    Analytics
    10
    Helpful
    10
    Customer Support
    7
    Dashboard Usability
    7
    Cons
    Improvement Needed
    6
    Limited Customization
    5
    Complexity
    4
    Expensive
    4
    Integration Issues
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Qualtrics Customer Experience features and usability ratings that predict user satisfaction
    8.0
    Ease of Admin
    Average: 9.0
    8.8
    Retention
    Average: 8.7
    8.4
    Ease of Use
    Average: 9.1
    9.2
    Customer Profiles
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Qualtrics
    Company Website
    Year Founded
    2002
    HQ Location
    Provo, UT
    Twitter
    @Qualtrics
    42,197 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6,019 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Qualtrics XM for Customer Experience is the customer experience product used by the world's most iconic brands to immediately surface customer friction and guide frontline teams in the moment to bette

Users
  • Business Data Analyst
  • Community Manager
Industries
  • Information Technology and Services
  • Higher Education
Market Segment
  • 52% Enterprise
  • 36% Mid-Market
Qualtrics Customer Experience Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
14
Analytics
10
Helpful
10
Customer Support
7
Dashboard Usability
7
Cons
Improvement Needed
6
Limited Customization
5
Complexity
4
Expensive
4
Integration Issues
4
Qualtrics Customer Experience features and usability ratings that predict user satisfaction
8.0
Ease of Admin
Average: 9.0
8.8
Retention
Average: 8.7
8.4
Ease of Use
Average: 9.1
9.2
Customer Profiles
Average: 8.8
Seller Details
Seller
Qualtrics
Company Website
Year Founded
2002
HQ Location
Provo, UT
Twitter
@Qualtrics
42,197 Twitter followers
LinkedIn® Page
www.linkedin.com
6,019 employees on LinkedIn®
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(31)4.6 out of 5
6th Easiest To Use in Proactive Customer Retention software
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Eclipse AI is a generative AI tool that helps predict and prevent customer churn. Eclipse AI unifies and analyses your omnichannel voice-of-customer data and gives you actionable intelligence to driv

    Users
    No information available
    Industries
    • Building Materials
    • Construction
    Market Segment
    • 48% Mid-Market
    • 42% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Eclipse AI features and usability ratings that predict user satisfaction
    9.3
    Ease of Admin
    Average: 9.0
    9.0
    Retention
    Average: 8.7
    8.5
    Ease of Use
    Average: 9.1
    9.5
    Customer Profiles
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2021
    HQ Location
    Melbourne, Victoria
    Twitter
    @TryEclipseAI
    8 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Eclipse AI is a generative AI tool that helps predict and prevent customer churn. Eclipse AI unifies and analyses your omnichannel voice-of-customer data and gives you actionable intelligence to driv

Users
No information available
Industries
  • Building Materials
  • Construction
Market Segment
  • 48% Mid-Market
  • 42% Small-Business
Eclipse AI features and usability ratings that predict user satisfaction
9.3
Ease of Admin
Average: 9.0
9.0
Retention
Average: 8.7
8.5
Ease of Use
Average: 9.1
9.5
Customer Profiles
Average: 8.8
Seller Details
Year Founded
2021
HQ Location
Melbourne, Victoria
Twitter
@TryEclipseAI
8 Twitter followers
LinkedIn® Page
www.linkedin.com
8 employees on LinkedIn®
(163)4.6 out of 5
3rd Easiest To Use in Proactive Customer Retention software
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    EverAfter helps companies turn onboarding and post sale programs into a digital experience inside the product. Customers see clear milestones, know what to do next, and move through adoption with v

    Users
    • Customer Success Manager
    • CSM
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 62% Mid-Market
    • 24% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • EverAfter Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    66
    Customer Support
    37
    Customization
    33
    Intuitive
    28
    Customizability
    26
    Cons
    Missing Features
    16
    Integration Issues
    13
    Complexity
    10
    Missing Functionality
    8
    Learning Curve
    7
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • EverAfter features and usability ratings that predict user satisfaction
    8.5
    Ease of Admin
    Average: 9.0
    0.0
    No information available
    8.7
    Ease of Use
    Average: 9.1
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    EverAfter
    Company Website
    HQ Location
    Tel Aviv, IL
    LinkedIn® Page
    www.linkedin.com
    28 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

EverAfter helps companies turn onboarding and post sale programs into a digital experience inside the product. Customers see clear milestones, know what to do next, and move through adoption with v

Users
  • Customer Success Manager
  • CSM
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 62% Mid-Market
  • 24% Small-Business
EverAfter Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
66
Customer Support
37
Customization
33
Intuitive
28
Customizability
26
Cons
Missing Features
16
Integration Issues
13
Complexity
10
Missing Functionality
8
Learning Curve
7
EverAfter features and usability ratings that predict user satisfaction
8.5
Ease of Admin
Average: 9.0
0.0
No information available
8.7
Ease of Use
Average: 9.1
0.0
No information available
Seller Details
Seller
EverAfter
Company Website
HQ Location
Tel Aviv, IL
LinkedIn® Page
www.linkedin.com
28 employees on LinkedIn®