The Top 9 Easiest To Use Proactive Customer Retention Software

See the top Proactive Customer Retention Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

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Hook

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 8.9

10.0

Ease of Use

Average: 8.3

9.0

Meets Requirements

Average: 8.7

8.9

Customer Segment Breakdown

Small Business

Mid Market

83%

Enterprise

13%

Staircase AI by Gainsight

8.2

Overall Usability Score

8.2

Usability Score Breakdown

Ease of Admin

Average: 8.9

9.7

Ease of Use

Average: 8.3

9.3

Meets Requirements

Average: 8.7

9.3

Customer Segment Breakdown

Small Business

27%

Mid Market

67%

Enterprise

EverAfter

8.1

Overall Usability Score

8.1

Usability Score Breakdown

Ease of Admin

Average: 8.9

8.5

Ease of Use

Average: 8.3

8.7

Meets Requirements

Average: 8.7

8.8

Customer Segment Breakdown

Small Business

25%

Mid Market

63%

Enterprise

12%

Momentum

7.9

Overall Usability Score

7.9

Usability Score Breakdown

Ease of Admin

Average: 8.9

7.7

Ease of Use

Average: 8.3

8.3

Meets Requirements

Average: 8.7

9.1

Customer Segment Breakdown

Small Business

10%

Mid Market

70%

Enterprise

21%

Qualtrics Customer Experience

7.7

Overall Usability Score

7.7

Usability Score Breakdown

Ease of Admin

Average: 8.9

8.8

Ease of Use

Average: 8.3

9.0

Meets Requirements

Average: 8.7

8.9

Customer Segment Breakdown

Small Business

13%

Mid Market

36%

Enterprise

52%

Eclipse AI

7.7

Overall Usability Score

7.7

Usability Score Breakdown

Ease of Admin

Average: 8.9

9.7

Ease of Use

Average: 8.3

7.9

Meets Requirements

Average: 8.7

8.9

Customer Segment Breakdown

Small Business

42%

Mid Market

48%

Enterprise

10%

STAMP

7.3

Overall Usability Score

7.3

Usability Score Breakdown

Ease of Admin

Average: 8.9

8.1

Ease of Use

Average: 8.3

8.5

Meets Requirements

Average: 8.7

8.5

Customer Segment Breakdown

Mid Market

82%

Enterprise

18%

Frame AI

7.1

Overall Usability Score

7.1

Usability Score Breakdown

Ease of Admin

Average: 8.9

8.8

Ease of Use

Average: 8.3

6.6

Meets Requirements

Average: 8.7

8.7

Customer Segment Breakdown

Small Business

14%

Mid Market

73%

Enterprise

14%

Chargebee Retention

7.1

Overall Usability Score

7.1

Usability Score Breakdown

Ease of Admin

Average: 8.9

8.5

Ease of Use

Average: 8.3

7.6

Meets Requirements

Average: 8.7

7.2

Customer Segment Breakdown

Small Business

59%

Mid Market

41%