Wyllo Reviews & Product Details

Wyllo has been an absolute pleasure to work with. They have been extremely responsive with my support requests, have gone the extra mile to help make sure my setup is correct despite wanting to operate differently than their default setup allows, and they have done a fantastic job with their fraud screening process. I shopped all of the similar options out there and couldn't be more pleased that I went with Wyllo. I highly recommend scheduling a call with them and i think everybody should be using them for fraud protection and help with chargebacks. Review collected by and hosted on G2.com.

I have no complaints about Wyllo, have been using them for about 4 months and they have taken care of all the problems i use them for, and have been extremely responsive in communications with their team. Review collected by and hosted on G2.com.

It has vastly improved over the past couple years. The customer service is much better, as well as the approval rates (maybe help from AI?). And the cost versus the competitors on the market is excellent. I am using them for about 8 clients currently and don't look to ever changing. The performance is just too good. It also integrates with Shopify easily. The UX is also very easy to use, even for some of my beginner clients. Review collected by and hosted on G2.com.

Some of the areas for setting up email sends and verification are tough. You may need a technical dev to assist. The only other area is sometimes with the manual approvals. Those can take some time. I normally only have issues with those for high ticket items. Review collected by and hosted on G2.com.

We’ve been using Wyllo (formerly NoFraud) for several years after dealing with repeated fraudulent orders. Once we added Wyllo, the fraudulent orders were almost non-existent, and it gave us real peace of mind. A few fraud attempts still slip through from time to time, but we feel confident having their team guide us through the issue at hand and help us resolve the problem.

Some of the issues we ran into weren’t related to the Wyllo app, so it wasn’t their fault. I would NOT manage an online business without Wyllo. It’s a MUST-HAVE app when operating an ecommerce store, and it lets us sleep well at night even when orders are coming through. Thank you, Wyllo, for your service and great customer support. Review collected by and hosted on G2.com.

The app can improve its UX when searching for chargebacks that were manually submitted. Having some issues with these reports but it could be me that is not finding it. Review collected by and hosted on G2.com.

Wyllo has created a safe online experience both for us as a company but as well for customers and others being protected from fraudulent exposure. Review collected by and hosted on G2.com.

Honestly so far I haven't encountered anything that I don't like. It isn't perfect, we get far more holds than are actual fraud but that is just part of the process. I guess if anything cost can always be improved! Review collected by and hosted on G2.com.

I like that Wyllo adds confidence to our order review process by helping us identify potentially risky transactions before they become a bigger issue. It gives our team another layer of insight when deciding how to handle an order and helps make fraud prevention feel more manageable day-to-day. Review collected by and hosted on G2.com.

One area that could be improved is making fraud alerts and recommendations easier to interpret at a glance. Clearer explanations of the factors behind a flag or decision would help our team review orders more efficiently and feel confident taking the next step. Review collected by and hosted on G2.com.

We've had a great experience with Wyllo (NoFraud). Before implementing it, our team was manually reviewing orders, which was time-consuming and often created delays for customers. Wyllo has completely streamlined that process by automatically reviewing and approving or declining orders in real time.

The platform delivers an impressive 99% approval rate, allowing legitimate customers to move through checkout without unnecessary friction while still protecting us from fraudulent transactions. The automation has significantly reduced the workload on our team, improved operational efficiency, and helped us process orders much faster.

If you're looking for a fraud prevention solution that balances security with a seamless customer experience, Wyllo is an excellent choice. Review collected by and hosted on G2.com.

Sometimes legitimate orders get flagged and require manual approval, but this is rare, and support is quick to assist. Review collected by and hosted on G2.com.

We’ve been using Wyllo for nearly two years, and I truly can’t recommend them enough. The platform is seamless and very user-friendly, and their support has been wonderful throughout. During onboarding and setup, the team was incredibly kind and helpful, answering my many questions with so much patience.

Most importantly, Wyllo has been a critical resource for our customers when it comes to online payment security, and it also helps protect our company in cases of fraud. The website’s Help Centre is extensive and full of resources that have been essential for me and my team. Whenever we’ve needed something reviewed or wanted to better understand a process, we’ve been able to reach out and get extra assistance.

As an e-commerce business, Wyllo has become an essential part of how we protect both our customers and our revenue. Review collected by and hosted on G2.com.

There truly isn't much that we have disliked- I think sometimes the fail/review reasons are not entirely clear to us as the merchant, but we don't even entirely need them to be; as long as Wyllo analysts are handling it we can simply trust their knowledge and expertise. Review collected by and hosted on G2.com.

I enjoy that Wyllo saves me time by reaching out to the customer on our behalf and handling the entire review process. Their response times are very decent, and I really appreciate that they are very consistent customer service-wise. The initial setup was very simple, from what I heard. Review collected by and hosted on G2.com.

I notice that Wyllo's review turnaround times are longer compared to some other similar software. It takes about 24 hours, while others only take a few hours. Plus, I wish there was a way to interconnect Wyllo with other tools I use, because right now, they don't integrate. Review collected by and hosted on G2.com.

I like that Wyllo is pretty convenient and easy to use, which means we don't have to think about it too much. The dashboard's functionality is also something I value, as it's very communicative and helps us keep an eye on the process. Plus, I appreciate the quick scoring on transactions to assess any chargeback concerns. The initial setup was pretty easy, mainly because the team at Wyllo was helpful in getting everything squared away. Review collected by and hosted on G2.com.

Sometimes the time it takes to get a transaction reviewed can be a little bit longer than hoped. Also, it's a little bit opaque why the customer is being asked certain things, like pictures of ID. These requests can get intrusive from the customer's standpoint. Review collected by and hosted on G2.com.

Wyllo has been great for us in keeping customers within the US market. It has flagged customers who try to purchase through freight forwarder services, which we don’t allow. Wyllo also has a thorough list of known freight forwarders, making it easy for us to identify them and take action without having to manually enter those addresses on our end. Review collected by and hosted on G2.com.

The new Wyllo interface isn’t as good as the Classic Portal. Right now, we’re strictly using the Classic Portal because it makes it easier to find the information we need and determine what action to take on an order. Review collected by and hosted on G2.com.