The Top 15 Proactive Customer Retention Software

Check out this list of the top Proactive Customer Retention Software products based on user satisfaction. A product's satisfaction score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers.

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Customerscore.io

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

41%

Information Technology and Services

31%

Marketing and Advertising

22%

Translation and Localization

Ratings from Reviews (out of 10):

Ease of Use

Average: 8.9

9.6

Meets Requirements

Average: 8.9

9.3

Ease of Doing Business With

Average: 7.5

0.0

Ease of Setup

Average: 8.1

9.2

Quality of Support

Average: 9.5

9.7

Ease of Admin

Average: 6.6

0.0

Hook

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

55%

Information Technology and Services

27%

Information Services

Market Research

Ratings from Reviews (out of 10):

Ease of Use

Average: 8.9

9.2

Meets Requirements

Average: 8.9

9.0

Ease of Doing Business With

Average: 7.5

10.0

Ease of Setup

Average: 8.1

8.9

Quality of Support

Average: 9.5

9.8

Ease of Admin

Average: 6.6

10.0

TeamSupport

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

64%

Medical Devices

18%

Education Management

E-Learning

Ratings from Reviews (out of 10):

Ease of Use

Average: 8.9

9.8

Meets Requirements

Average: 8.9

8.9

Ease of Doing Business With

Average: 7.5

9.7

Ease of Setup

Average: 8.1

8.3

Quality of Support

Average: 9.5

9.6

Ease of Admin

Average: 6.6

9.3

EverAfter

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

47%

Marketing and Advertising

28%

Information Technology and Services

19%

Computer & Network Security

Ratings from Reviews (out of 10):

Ease of Use

Average: 8.9

8.9

Meets Requirements

Average: 8.9

8.9

Ease of Doing Business With

Average: 7.5

10.0

Ease of Setup

Average: 8.1

8.0

Quality of Support

Average: 9.5

9.1

Ease of Admin

Average: 6.6

8.7

Ascendo AI

Overall Satisfaction Score

Top Industries of Reviewers:

Telecommunications

35%

Hospital & Health Care

35%

Computer Software

20%

Medical Devices

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 8.9

9.7

Meets Requirements

Average: 8.9

9.7

Ease of Doing Business With

Average: 7.5

0.0

Ease of Setup

Average: 8.1

10.0

Quality of Support

Average: 9.5

9.7

Ease of Admin

Average: 6.6

0.0

Qualtrics Customer Experience

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

71%

Telecommunications

10%

Financial Services

10%

Marketing and Advertising

Ratings from Reviews (out of 10):

Ease of Use

Average: 8.9

9.1

Meets Requirements

Average: 8.9

9.1

Ease of Doing Business With

Average: 7.5

8.6

Ease of Setup

Average: 8.1

8.9

Quality of Support

Average: 9.5

9.2

Ease of Admin

Average: 6.6

8.9

Staircase AI by Gainsight

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

43%

Marketing and Advertising

30%

Information Technology and Services

17%

Computer & Network Security

Ratings from Reviews (out of 10):

Ease of Use

Average: 8.9

8.8

Meets Requirements

Average: 8.9

9.1

Ease of Doing Business With

Average: 7.5

10.0

Ease of Setup

Average: 8.1

9.6

Quality of Support

Average: 9.5

10.0

Ease of Admin

Average: 6.6

9.8

Momentum

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

42%

Computer & Network Security

25%

Information Technology and Services

25%

Internet

Ratings from Reviews (out of 10):

Ease of Use

Average: 8.9

8.5

Meets Requirements

Average: 8.9

9.2

Ease of Doing Business With

Average: 7.5

9.5

Ease of Setup

Average: 8.1

8.0

Quality of Support

Average: 9.5

10.0

Ease of Admin

Average: 6.6

8.0

SupportLogic

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

50%

Information Technology and Services

25%

Computer Networking

19%

Computer & Network Security

Ratings from Reviews (out of 10):

Ease of Use

Average: 8.9

9.6

Meets Requirements

Average: 8.9

8.5

Ease of Doing Business With

Average: 7.5

10.0

Ease of Setup

Average: 8.1

9.1

Quality of Support

Average: 9.5

10.0

Ease of Admin

Average: 6.6

8.6

#10

Freshdesk Customer Success

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

38%

Computer Software

25%

Accounting

25%

Financial Services

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 8.9

9.6

Meets Requirements

Average: 8.9

9.2

Ease of Doing Business With

Average: 7.5

0.0

Ease of Setup

Average: 8.1

0.0

Quality of Support

Average: 9.5

9.6

Ease of Admin

Average: 6.6

0.0

#11

Eclipse AI

Overall Satisfaction Score

Top Industries of Reviewers:

Building Materials

29%

Real Estate

29%

Construction

29%

Architecture & Planning

12%

Ratings from Reviews (out of 10):

Ease of Use

Average: 8.9

8.3

Meets Requirements

Average: 8.9

9.0

Ease of Doing Business With

Average: 7.5

9.9

Ease of Setup

Average: 8.1

8.8

Quality of Support

Average: 9.5

9.9

Ease of Admin

Average: 6.6

9.7

#12

Frame AI

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

50%

Computer & Network Security

22%

Accounting

22%

Information Technology and Services

Ratings from Reviews (out of 10):

Ease of Use

Average: 8.9

7.2

Meets Requirements

Average: 8.9

8.9

Ease of Doing Business With

Average: 7.5

10.0

Ease of Setup

Average: 8.1

7.9

Quality of Support

Average: 9.5

10.0

Ease of Admin

Average: 6.6

8.9

#13

Stylo

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

50%

Computer & Network Security

17%

E-Learning

17%

Banking

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 8.9

9.0

Meets Requirements

Average: 8.9

8.8

Ease of Doing Business With

Average: 7.5

8.3

Ease of Setup

Average: 8.1

8.1

Quality of Support

Average: 9.5

8.8

Ease of Admin

Average: 6.6

0.0

#14

Chargebee Retention

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

50%

Computer & Network Security

17%

Consumer Services

17%

Capital Markets

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 8.9

7.9

Meets Requirements

Average: 8.9

7.6

Ease of Doing Business With

Average: 7.5

8.9

Ease of Setup

Average: 8.1

8.1

Quality of Support

Average: 9.5

9.3

Ease of Admin

Average: 6.6

8.8

#15

STAMP

Overall Satisfaction Score

Top Industries of Reviewers:

Human Resources

57%

Computer Software

14%

Information Services

14%

Information Technology and Services

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 8.9

8.7

Meets Requirements

Average: 8.9

8.7

Ease of Doing Business With

Average: 7.5

8.4

Ease of Setup

Average: 8.1

8.4

Quality of Support

Average: 9.5

8.4

Ease of Admin

Average: 6.6

8.4