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RetentionEngine Reviews & Product Details

RetentionEngine Overview

What is RetentionEngine?

RetentionEngine (powered by Bellwethr) is a dynamic cancellation experience for when your customers request to cancel their account or subscription. The only AI-powered retention tool, RetentionEngine prevents up to 41% of customer cancel requests. Here's how it works: 1. Exit survey: you figure out what’s motivating your customers to cancel. Learning from your unhappy customers. 2. Cancel Resolution: Our algorithm predicts the offer or resolution most likely to retain that customer. 3. Pause Options: If the customer, they'll be given the option to pause their account. 4. Cancel Confirmation: One final attempt to retain the customer

RetentionEngine Details
Languages Supported
English, Spanish
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Product Description

Automated cancel prevention for subscription-based businesses. RetentionEngine handles the cancel process for customers, saving up to 41% of the customers who go through it.


Seller Details
Seller
Bellwethr
Year Founded
2017
HQ Location
Kansas City, MO
Twitter
@GetRetention
54 Twitter followers
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®

Selina M.
SM
Overview Provided by:
Experience Director at Bellwethr | Product Designer & Marketer

Recent RetentionEngine Reviews

Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Our Retention Rate Increased 166%"
It retains far more customers than we were doing prior, while reducing our inbound emails by 70%
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Great churn prevention!"
Provides a way to help keep customers from churning by providing offers and solutions BEFORE they cancel
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RetentionEngine Media

RetentionEngine Demo - Account Creation/Login
Making a Bellwethr account is the first step to saving customers.
RetentionEngine Demo - RetentionEngine builder
Most users get their RetentionEngine set up in a matter of minutes. Simply start by connecting RetentionEngine to your website (wherever your "Cancel" button lives). And connect to your subscription management platform.
RetentionEngine Demo - RetentionEngine Dashboard
The dashboard is the client’s all-in-one place to view performance analytics as well as edit and customize their RetentionEngine experience.
RetentionEngine Demo - Exit Survey
After a customer submits a cancel request, they are directed to the RetentionEngine Exit Survey. This quickly collects data on why your customers want to cancel, giving you the ability to identify areas for improvement. You can also build custom cancel resolutions to potentially overcome these ob...
RetentionEngine Demo - Cancel Intervention
After customers provide a reason for cancellation request on the previous Exit Survey screen, they are then offered a solution that is most likely to address the reason for cancel.
RetentionEngine Demo - Pause Options
Activating RetentionEngine’s pause options is the last line of defense in overcoming cancel requests. If the Cancel Intervention does not adequately address the customers reason for cancel, they will then be directed to the pause options screen
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2 RetentionEngine Reviews

5.0 out of 5
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2 RetentionEngine Reviews
5.0 out of 5
2 RetentionEngine Reviews
5.0 out of 5
G2 reviews are authentic and verified.
Verified User in Retail
UR
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about RetentionEngine?

It retains far more customers than we were doing prior, while reducing our inbound emails by 70% Review collected by and hosted on G2.com.

What do you dislike about RetentionEngine?

I honesty can't add anything here as there's nothing I don't like Review collected by and hosted on G2.com.

Recommendations to others considering RetentionEngine:

Don't think about it, just do it. In the 2+ years of running our business, Retention Engine is by far the best tool we've used, hands down. Review collected by and hosted on G2.com.

What problems is RetentionEngine solving and how is that benefiting you?

We're freeing up Customer Service resource from manually handling cancellation requests allowing us to focus on other areas of the business. All while retaining a lot more than we were doing prior. Review collected by and hosted on G2.com.

Verified User in Retail
UR
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about RetentionEngine?

Provides a way to help keep customers from churning by providing offers and solutions BEFORE they cancel Review collected by and hosted on G2.com.

What do you dislike about RetentionEngine?

You are limited to 10 or so reasons for cancellation that a customer can choose from Review collected by and hosted on G2.com.

What problems is RetentionEngine solving and how is that benefiting you?

Reducing churn with an 18.9% save rate over the last 30 days. Review collected by and hosted on G2.com.

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