Applaud
Applaud is the AI-powered HR Service Delivery (HRSD) platform built to reduce HR workload for global enterprises. Trusted by brands like Estée Lauder Companies, Experian, and Smith & Nephew, Applaud is built to complete work, not just track it. While traditional systems focus on backend case workflows or just link to documents, our AI agents intercept repetitive inquiries at the source and execute routine operations directly within your existing technology stack. By meeting your workforce in Teams, Slack, or mobile, Applaud drives instant adoption and slashes inbound case volumes by up to 90%. When cases do reach your desk - like visa renewals, letter requests and employee relations - Applaud’s human-AI augmented partnership takes over. Our AI agents work with your HR team to summarize histories, surface policy insights, and orchestrate cross-system actions, empowering them to smash through their caseload with unprecedented speed. Stop just managing cases. Start resolving them.
Average Rating: 4.8/5.0
Total Reviews: 59
How Do G2 Users Rate Applaud?
- Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.0/10)
- Performance: 8.3/10 (Category avg: 8.8/10)
- User, Role, and Access Management: 9.4/10 (Category avg: 8.8/10)
- Activity Dashboard: 8.7/10 (Category avg: 8.5/10)
Who Is the Company Behind Applaud?
- Seller: Applaud
- Year Founded: 2008
- HQ Location: Worthing, GB
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LinkedIn® Page: www.linkedin.com
68 employees on LinkedIn®
Who Uses This Product?
- Top Industries: Human Resources, Information Technology and Services
- Company Size: 83% Large, 12% Small
What Do G2 Reviewers Say About Applaud?
AI-generated summary from verified user reviews
Pros
- Users appreciate the ease of use in Applaud, making HR support efficient, guided, and less manual.
- Users commend the responsive customer support of Applaud, enhancing efficiency and making processes feel transparent and structured.
- Users value the balance between guidance and flexibility in Applaud, enhancing HR efficiency and employee transparency.
- Users find Applaud intuitive, with a helpful AI assistant that integrates smoothly into daily workflows.
- Users value the helpful AI assistant that enhances transparency and streamlines HR processes for better efficiency.
Cons
- Users face a learning curve with Applaud's configurations and reporting dashboards, requiring time and patience to master.
- Users mention a steep learning difficulty with Applaud initially, requiring effort to fully understand the platform.
- Users find the complex setup of Applaud challenging, requiring thorough understanding and time for adjustments.
- Users find the difficult setup of Applaud challenging, requiring time and knowledge for effective use and integration.
- Users experience integration issues that necessitate training and understanding for effective use of Applaud.
What Are Recent G2 Reviews of Applaud?
"AI That Understands Employee Intent and Streamlines HR Support"
Rating: 5.0/5.0 stars
— Moeed K.
"Applaud’s Mobile-First Experience Transformed Our Deskless Workforce"
Rating: 5.0/5.0 stars
— Sharon C.

