Harri Reviews & Product Details

The schedules are really user friendly and easy to navigate. One of my favourite features is the ability to set up schedule and shift templates, which makes creating rotas much quicker and more efficient. It reduces repetitive work, helps keep schedules consistent, and makes managing shifts much less time-consuming Review collected by and hosted on G2.com.

Holiday calendars - it would be better to see the whole hotel as one rather than only being able to view individual departments as some smaller businesses may not want to let numerous employees have time off at the same time even if they are from a different department Review collected by and hosted on G2.com.

We have had a very positive experience using harri since 2019. The interface is intuitive and easy to use and our Operators LOVE IT! The platform has helped us to streamline our processes and improved overall communication to our employees. The customer support team is amazing and is responsive, knowledgeable and committed to helping us resolve issues quickly. It is clear that harri values customer feedback and they continue to make meaningful improvements to the platform Review collected by and hosted on G2.com.

It would be helpful if updates and enhancements to the product were vetted a bit more prior to release to ensure less disruption to the platform overall. This type of disruption can be confusing and frustrating to end users and can leave what should be seen as a tremendous enhancement, leaving end users disheartened. Review collected by and hosted on G2.com.

What I like best about Harri is that it serves as a true workforce management platform rather than just a scheduling tool. It allows us to manage the entire employee lifecycle—from recruiting and onboarding to scheduling, timekeeping, communication, documentation, and engagement—all within a connected ecosystem.

The integration between WFM, Talent Acquisition, Academy, Engage, and employee self-service tools helps reduce administrative burden, improve compliance, and create a more consistent experience for both managers and restaurant employees. We particularly value the ability to schedule to forecast, manage availability and skill deployment, document performance conversations, and maintain employee records in one place. Having a centralized platform has helped improve visibility, accountability, and operational consistency across multiple restaurant locations.

For a large, multi-unit restaurant organization, having these functions connected within a single system creates efficiencies that would be difficult to achieve with separate solutions. Review collected by and hosted on G2.com.

There is nothing we dislike about Harri! Review collected by and hosted on G2.com.

I like how advanced the company’s technology is. The integrations work well, and the pricing is also in line with others in the category. Review collected by and hosted on G2.com.

At times, dealing with support can feel like a bit of back-and-forth since they’re a larger company. However, once you get connected with the right people, the process usually becomes seamless. That said, it can still take longer than it should sometimes. Review collected by and hosted on G2.com.

I find Harri to be a great tool for communication, scheduling, and compliance. I appreciate the onboarding features and how it works with payroll systems. What stands out to me is that Harri is specifically geared to compliance in the hospitality workforce, which most systems are not. The initial setup of Harri was very easy. Review collected by and hosted on G2.com.

I wish Harri had completely open APIs with payroll companies since they don't handle payroll and benefits directly. This integration should be a priority as their work is intrinsically tied to payroll and benefits. It needs to get tighter to work seamlessly, especially with systems like Velocity and ADP. Review collected by and hosted on G2.com.

The Team Hub works very well and avoids any complications when signing in, there are other solutions but these would involve fobs and they can go missing, Harri offers facial recognition which never goes wrong Review collected by and hosted on G2.com.

The measurement of holiday, we know this is in line with the government guidelines but we should have an option where we can choose how we would like to pay our employees. This may be functionality that comes in the future. We don't use the holiday for hourly paid team embers in our platform. Review collected by and hosted on G2.com.

Employee documents are filed in one place, which makes everything much easier to manage. It’s a great, time-saving, user-friendly tool for the hiring and onboarding process. It’s also easy to upload additional documents during employment, and support is quick when needed. Review collected by and hosted on G2.com.

I’d like to see more analytical features in the reports, but Harri is actively working on improving the platform. Review collected by and hosted on G2.com.

What I like most about Harri is the outstanding support we receive from our Account Manager. He is always responsive, provides quick turnaround times, and is readily available whenever we need assistance. His prompt communication and excellent customer service make working with Harri a great experience. Review collected by and hosted on G2.com.

I would have to say Harri Support. While the support team is helpful, response times can sometimes be slower than expected. It would be beneficial to have a dedicated customer support phone number for administrators to contact when urgent issues arise.

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I like how organized it is in the document section, and I like working with our one-on-one representative, Andrea. Review collected by and hosted on G2.com.

I don't like how hard it is to navigate through different locations and active onboards. I have to go to the candidates card in the swimlane if I wanted to send onboarding, instead of doing that from the documents section. Review collected by and hosted on G2.com.

The user interface is pretty straight forward and integrates with our payroll system. There are constant updates and new products coming out, which is great to see. Overall performs well, with the occasional technical issue. The support from the customer service team and account manager is very swift and reliable. Review collected by and hosted on G2.com.

There are times where functions are not so logical and access to settings are not consistent. E.g. more than one way to access settings for manage users and permissions, where the changes via one way is not replicated in the other settings. Or for example, smart fields being flexible and available in one area but not so in another template. Review collected by and hosted on G2.com.