Best Live Chat Software - Page 9

How Many Live Chat Software Products Does G2 Track?

Total Products under this Category: 675

Category Stats (Nov 2026)

  • Average Rating: 4.47/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Fortifi (+3.05%) - Among all products in this category, Fortifi recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Live Chat Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 114,300+ Authentic Reviews
  • 675+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Live Chat Software

G2 Grid® for Live Chat Software plotting products by satisfaction and market presence

Highlighted products: Zendesk for Customer Service, Salesforce Service Cloud, Qualified, Zoho Desk, Fin, WhatsApp Business Platform, Tidio, and Podium.

Underlying data: [Grid® JSON](https://www.g2.com/categories/live-chat/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=qualified&focus%5B%5D=zoho-desk&focus%5B%5D=fin&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=tidio&focus%5B%5D=podium&segment=all)

Lime Connect (formerly Userlike)

is Germany's leading AI-Agent platform for customer communication. AI Agents automate complete service processes, integrated into your existing systems and developed in Germany for maximum security. All customer messages from website chat, WhatsApp, Facebook Messenger, Instagram, Telegram, email, and more are centralized in Lime Connect's Message Center. AI Agents resolve recurring requests end-to-end, while professional service features such as voice messages, live translations, intelligent routing, and browser-based video calls with screen sharing support teams when human expertise is needed. The mobile app ensures that customer interactions can be managed anytime, anywhere. Connect AI takes your customer service to the next level. Deploy autonomous AI Agents that handle up to 70% of interactions independently, automate workflows, and update integrated systems such as your CRM or commerce platform. With our visual no-code Workflow Builder, you can structure and automate business processes efficiently—defining triggers, conditions, and actions via drag and drop, without any programming knowledge. In combination with Connect AI, workflows can be enhanced with intelligent decision logic, enabling faster responses while reducing manual work. The AI Copilot supports your service team by summarizing conversations, suggesting responses, and providing relevant knowledge in real time. Both features improve efficiency, reduce costs, and maintain high-quality customer interactions. Lime Connect also provides tools for lead generation and follow-up, including a modern website messenger and WhatsApp Campaigns for direct, personalized communication with customers. Existing chatbots can be integrated via the chatbot API to extend your AI capabilities. Since Lime Connect was founded over 10 years ago, data protection has always been a top priority. All data is stored securely on German servers making Lime Connect a GDPR-compliant customer messaging solution. With its secure data infrastructure and special features, Lime Connect guarantees data protection and security for your customers, your employees and your company as a whole. Lime Connect is suitable for all company sizes because the software is flexible and adapts to your needs and goals. Small and medium-sized companies, as well as large corporations such as Toyota and Hermes, already rely on Lime Connect.

Average Rating: 4.4/5.0

Total Reviews: 441

How Do G2 Users Rate Lime Connect (formerly Userlike)?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.1/10)
  • Lead Development: 8.1/10 (Category avg: 8.5/10)
  • Customization : 8.2/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.5/10 (Category avg: 8.1/10)

Who Is the Company Behind Lime Connect (formerly Userlike)?

Who Uses This Product?

  • Who Uses This: CEO, Marketing Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 80% Small, 16% Medium

What Do G2 Reviewers Say About Lime Connect (formerly Userlike)?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the easy WhatsApp implementation of Lime Connect, making customer management seamless and efficient.
  • Users praise the easy WhatsApp implementation of Lime Connect, making customer management effortless and efficient.
  • Users love the easy WhatsApp implementation, making customer management smooth and efficient.
  • Users love the easy WhatsApp implementation of Lime Connect, simplifying their customer management significantly.
  • Users love the easy integrations of Lime Connect, simplifying customer management effortlessly through WhatsApp.
Cons
  • Users find the product expensive, despite its functionality, which could deter some potential buyers.
  • Users find the bland design of Lime Connect unappealing, though acknowledge its functionality despite the cost.

What Are Recent G2 Reviews of Lime Connect (formerly Userlike)?

What Are G2 Users Discussing About Lime Connect (formerly Userlike)?

Enghouse Contact Center

Enghouse Interactive is a global provider of contact center software and services, trusted by organizations worldwide to deliver reliable, scalable customer engagement solutions. Backed by decades of experience and a broad customer experience (CX) portfolio, Enghouse supports businesses of all sizes as their engagement needs evolve. The Enghouse Contact Center solution—available in the cloud or on-premises—offers comprehensive omnichannel capabilities, including voice, video, digital channels, and outbound communications. The platform features AI-powered self-service, agent assistance, and quality management, along with built-in workforce management and robust third-party integrations.

Average Rating: 4.3/5.0

Total Reviews: 94

How Do G2 Users Rate Enghouse Contact Center?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)
  • Lead Development: 8.9/10 (Category avg: 8.5/10)
  • Customization : 8.5/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.9/10 (Category avg: 8.1/10)

Who Is the Company Behind Enghouse Contact Center?

  • Seller: Enghouse Systems
  • Company Website:
  • Year Founded: 1984
  • HQ Location: Markham
  • LinkedIn® Page: www.linkedin.com
    1,284 employees on LinkedIn®
  • Ownership: ENGH (TSE)

Who Uses This Product?

  • Top Industries: Information Technology and Services, Telecommunications
  • Company Size: 67% Medium, 25% Large

What Do G2 Reviewers Say About Enghouse Contact Center?

AI-generated summary from verified user reviews

Pros
  • Users value the accuracy of Enghouse Contact Center, noting its real-time translation and effective customer matching features.
  • Users praise the accuracy of information provided by Enghouse, enhancing support and communication across multiple channels.
  • Users value the AI efficiency of Enghouse Contact Center, enhancing support through smart matching and insightful analytics.
  • Users value the AI integration in Enghouse Contact Center for enhancing customer interactions and gathering insights effectively.
  • Users appreciate the smart AI technology of Enghouse Contact Center, delivering effective support and valuable insights across channels.
Cons
  • Users find that complex customization in Enghouse Contact Center necessitates extensive technical support and complicates deployment.
  • Users find the complex implementation process challenging, necessitating advanced support and significant investment for deployment.
  • Users find the complexity of configuration challenging, necessitating advanced support and significant investment for deployment.
  • Users find the complex setup of Enghouse Contact Center challenging, often requiring extensive customization and support.
  • Users struggle with customization difficulty, as configuring settings demands advanced skills and leads to complex deployments.

What Are Recent G2 Reviews of Enghouse Contact Center?

Emplifi

Emplifi is the AI-powered autonomous CX platform that unifies social marketing, commerce, and customer care in a single command center. Powered by Emplifi Fuel, its intelligence engine, the platform connects every team and every customer interaction, from content creation to conversion to post-sale support. 20,000+ global brands, including Domino's, Puma, Canon, Delta, and UFC, rely on Emplifi to manage 4 billion CX interactions per month across social, messaging, reviews, and live chat. The platform includes AI-powered publishing, community management, social listening, unified analytics, influencer marketing, UGC and visual commerce, ratings and reviews, and omnichannel customer care.

Average Rating: 4.4/5.0

Total Reviews: 373

How Do G2 Users Rate Emplifi?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)
  • Lead Development: 6.7/10 (Category avg: 8.5/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Co-Browsing: 6.7/10 (Category avg: 8.1/10)

Who Is the Company Behind Emplifi?

Who Uses This Product?

  • Who Uses This: Community Manager
  • Top Industries: Marketing and Advertising, Retail
  • Company Size: 44% Medium, 31% Large

What Do G2 Reviewers Say About Emplifi?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Emplifi, facilitating efficient management and integration of social media tasks.
  • Users commend Emplifi for its versatile social media management tools, allowing effective scheduling, reporting, and performance analysis.
  • Users value Emplifi's integrated analytics tools, enhancing efficiency and collaboration across social media management tasks.
  • Users value the comprehensive analytics of Emplifi, enhancing insights and facilitating efficient social media management.
  • Users appreciate Emplifi's clean layout and integrated features for analytics, publishing, and community management in one place.
Cons
  • Users report a need for missing features like improved integrations and social listening capabilities in Emplifi.
  • Users experience technical issues with Emplifi, including glitches and inconsistencies that disrupt workflows and frustrate users.
  • Users find feature limitations in Emplifi, particularly with digital listening and custom metrics accessibility.
  • Users find that Emplifi requires improvement in stability and integrations, as features can be glitchy and frustrating.
  • Users express frustration over the lack of features in Emplifi, particularly regarding limited digital listening and custom metrics.

What Are Recent G2 Reviews of Emplifi?

What Are G2 Users Discussing About Emplifi?

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Agile CRM

Agile CRM is a fully integrated CRM with sales tracking, contact management, marketing automation, web analytics, 2-way emails, telephony, helpdesk with a clean modern interface. With Agile CRM, SMB's can now: - Automate their marketing, sales and customer retention process with simple and powerful drag-drop editor - Convert website visitors directly to leads in the CRM - Nurture, track and score leads automatically based on web or email activity - Enable multi channel communication with the ability to call or email or tweet to a contact from the same page - Monitor customer behavior and get real time alerts for customer activity - Manage helpdesk tickets with all of the customers history in one place - Have a detailed record of all of the customer's details and communication history in one page, sorted chronologically - See customer data from various other business apps on one page using extensive integrations

Average Rating: 4.0/5.0

Total Reviews: 365

How Do G2 Users Rate Agile CRM?

  • Has the product been a good partner in doing business?: 8.0/10 (Category avg: 9.1/10)
  • Lead Development: 9.3/10 (Category avg: 8.5/10)
  • Customization : 7.8/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.7/10 (Category avg: 8.1/10)

Who Is the Company Behind Agile CRM?

Who Uses This Product?

  • Who Uses This: Founder, CEO
  • Top Industries: Marketing and Advertising, Information Technology and Services
  • Company Size: 76% Small, 16% Medium

What Do G2 Reviewers Say About Agile CRM?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Agile CRM, appreciating its intuitive interface and all-in-one capabilities.
  • Users value Agile CRM for its effective consolidation of essential tools, making it ideal for small to mid-sized businesses.
  • Users value the all-in-one toolset of Agile CRM, appreciating its efficiency and affordability for small to mid-sized businesses.
  • Users value Agile CRM for its affordability, appreciating the effective tools it offers for small businesses.
  • Users value the effective automation features of Agile CRM, enhancing organization and efficiency in managing their tasks.
Cons
  • Users find the interface not intuitive, making navigation and feature use more challenging than expected.
  • Users often face poor customer support, with slow response times and unresolved issues impacting their experience.
  • Users note a dated and clunky interface that can hinder navigation and overall ease of use.
  • Users frequently experience slow loading times, particularly with large datasets, hindering their workflow efficiency.
  • Users find the interface issues of Agile CRM hinder engaging and effective navigation compared to competitors.

What Are Recent G2 Reviews of Agile CRM?

What Are G2 Users Discussing About Agile CRM?

Olark

Olark AI is the easiest way to boost your sales, help solve issues and understand your customers. We help you capture more leads and close more business, 24/7. Olark is WCAG 2.0 AA compliant, BCorp certified, accessible, and GDPR ready. We're also just really nice humans, too.

Average Rating: 4.3/5.0

Total Reviews: 220

How Do G2 Users Rate Olark?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)
  • Lead Development: 8.3/10 (Category avg: 8.5/10)
  • Customization : 7.7/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.9/10 (Category avg: 8.1/10)

Who Is the Company Behind Olark?

  • Seller: Olark
  • Year Founded: 2008
  • HQ Location: Ann Arbor, MI
  • LinkedIn® Page: www.linkedin.com
    17 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Internet
  • Company Size: 51% Small, 44% Medium

What Do G2 Reviewers Say About Olark?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the nice interface of Olark, making it easy for both admins and users to navigate.
  • Users appreciate the nice interface of Olark, which benefits both administrators and customers alike.
Cons
  • Users find the billing issues frustrating, as exporting transcripts incurs additional costs and limits exports to one at a time.

What Are Recent G2 Reviews of Olark?

What Are G2 Users Discussing About Olark?

CommBox

CommBox: The AI Customer Engagement Platform for Enterprise CommBox is an enterprise-grade platform that unifies your customer communication -Voice, WhatsApp, Web, and Social - into a single, intelligent workspace. Unlike legacy contact centers that are voice-first, or CRMs that are record-first, CommBox is an engagement-first platform. We provide the intelligent orchestration layer that connects your front-end channels directly to your core business systems (like SAP, Salesforce, and AWS Connect). This allows enterprises to move beyond simple chat and automate the entire lifecycle of a customer request, from the first message to final resolution in your backend systems. Battle-Tested Scale & Security Trusted by over 300 global enterprises—including AIG, IKEA, and Panasonic Connect—CommBox orchestrates 100M+ annual conversations. Our platform is ISO 27001, SOC 2, and GDPR compliant, ensuring a safe, controlled, and scalable path to AI adoption in regulated industries. Key Capabilities: End-to-End Task Resolution: Our AI agents do more than answer questions; they execute business workflows. By syncing directly with your backend systems, they handle high-stakes tasks like customs clearance, insurance claims, and billing updates without manual data entry. Rapid Time-to-Value: We favor immediate impact over multi-year transformations. CommBox layers intelligence over your existing infrastructure, allowing you to deploy AI agents in weeks and deliver measurable ROI within the first month. Unified Fabric for Voice & Digital: Eliminate fragmented context. CommBox maintains a single, continuous thread of context across every channel. When a human handoff occurs, the agent has the full history and data ready for a "warm" transition. Enterprise-Grade WhatsApp: Transform the world’s most popular messaging app into a secure, managed business channel with full HQ visibility, strict governance, and advanced automation. Future-Proof CX Strategy: Adopt AI at your brand’s own pace. Start with high-impact use cases and scale company-wide as your needs evolve, ensuring your infrastructure is always ready for the next wave of innovation.

Average Rating: 4.7/5.0

Total Reviews: 48

How Do G2 Users Rate CommBox?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.1/10)
  • Lead Development: 9.4/10 (Category avg: 8.5/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Co-Browsing: 10.0/10 (Category avg: 8.1/10)

Who Is the Company Behind CommBox?

  • Seller: CommBox
  • Year Founded: 2013
  • HQ Location: Glil-Yam, Hasharon
  • LinkedIn® Page: www.linkedin.com
    112 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Insurance
  • Company Size: 40% Medium, 36% Small

What Do G2 Reviewers Say About CommBox?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of CommBox, appreciating its flexibility and efficient setup for seamless customer interactions.
  • Users appreciate the 24/7 customer interaction management of CommBox, enhancing efficiency and scalability without extra costs.
  • Users appreciate the automation capabilities of CommBox, enabling 24/7 customer engagement and significant efficiency gains.
  • Users commend CommBox for its efficiency, streamlining customer interactions and enhancing responsiveness around the clock.
  • Users praise the 24/7 customer interaction capability of CommBox, enhancing efficiency and lead management for businesses.
Cons
  • Users find the sign-up process complex, with development requiring extensive support from CommBox’s team.
  • Users report experiencing significant delays due to bugs and slow fixes, affecting their overall satisfaction with CommBox.
  • Users find the complex sign-up process of CommBox challenging, leading to frustrations during initial setup.
  • Users frequently face multiple unresolved bugs in CommBox, resulting in frustrating workarounds and ongoing support issues.
  • Users find the complex sign up process of CommBox frustrating, leading to challenges in adoption and integration.

What Are Recent G2 Reviews of CommBox?

What Are G2 Users Discussing About CommBox?

Unblu

Unblu helps financial organizations to connect with customers in a compliant, authentic, and meaningful way. The product portfolio offers a mix of advanced AI capabilities, collaborative digital tools, and innovative in-branch experiences – empowering our customers to develop trusting and value-generating relationships. We count leading banks, wealth management firms, credit unions, and insurance companies among our customer base, including Raiffeisenbank, Crédit Agricole next bank, Valiant Bank, renta4banco, and more. Visit unblu.com for more.

Average Rating: 4.5/5.0

Total Reviews: 18

How Do G2 Users Rate Unblu?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.1/10)
  • Lead Development: 10.0/10 (Category avg: 8.5/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Co-Browsing: 10.0/10 (Category avg: 8.1/10)

Who Is the Company Behind Unblu?

  • Seller: unblu
  • Year Founded: 2008
  • HQ Location: Basel, CH
  • LinkedIn® Page: www.linkedin.com
    92 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 56% Large, 28% Small

What Do G2 Reviewers Say About Unblu?

AI-generated summary from verified user reviews

Pros
  • Users find Unblu to be a user-friendly platform that simplifies communication and enhances customer interactions effectively.
  • Users value the helpful assistance Unblu offers, enhancing trust and relationships in the financial sector.
  • Users appreciate enhanced customer engagement through Unblu's innovative features and seamless co-browsing capabilities.
  • Users appreciate the easy communication tools in Unblu, enhancing client interactions and file sharing seamlessly.
  • Users appreciate the ease of communication with Unblu, facilitating trust and value in financial relationships.
Cons
  • Users experience quality issues with Unblu, particularly in notifications and screen sharing functionality.
  • Users experience slow performance with Unblu due to lags, particularly when handling large file uploads and downloads.
  • Users often experience system lagging, which can slow down the overall performance and user experience of Unblu.
  • Users report time delays in notifications and file transfers, impacting overall communication and efficiency.
  • Users experience call quality issues, struggling with delayed notifications and poor screen sharing during co-browsing sessions.

What Are Recent G2 Reviews of Unblu?

Pure Chat

Pure Chat helps small and mid-sized organizations engage their website visitors with our live chat software. Use Pure Chat throughout the entire customer journey to share information with visitors, nurture leads, provide support, and deliver exceptional customer service to improve sales and satisfaction. Just looking to add live chat software to your website? We’ve got you covered with our 100% Free plan. You'll get unlimited users/operators and unlimited chats on up to 3 websites -- for FREE. If you're looking for a more powerful and integrated solution, sign up for our Pro plan to get access to visitor analytics, unlimited contacts, trigger-based notifications and much more. Get started for free today!

Average Rating: 4.4/5.0

Total Reviews: 205

How Do G2 Users Rate Pure Chat?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Lead Development: 7.9/10 (Category avg: 8.5/10)
  • Customization : 8.2/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.1/10 (Category avg: 8.1/10)

Who Is the Company Behind Pure Chat?

  • Seller: Pure Chat
  • Year Founded: 2012
  • HQ Location: Scottsdale, AZ
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Service Representative
  • Top Industries: Computer Software, Financial Services
  • Company Size: 57% Small, 32% Medium

What Do G2 Reviewers Say About Pure Chat?

AI-generated summary from verified user reviews

Pros
  • Users love the easy-to-use UI of Pure Chat, enjoying seamless setup and valuable visitor information features.
  • Users appreciate the ease of use of Pure Chat, finding it simple to set up and navigate.
  • Users love the easy setup of Pure Chat, enabling quick implementation and seamless communication management.
  • Users love the easy-to-use UI of Pure Chat, making setup and monitoring effortless.
Cons
  • Users face notification issues with Pure Chat, requiring background connection and lacking customized reporting options.
  • Users experience inadequate reporting with Pure Chat, struggling with unreliable notifications and lacking custom report options.
  • Users find the chat deletion limitation unhelpful, as it doesn't meet their requirements for record-keeping.

What Are Recent G2 Reviews of Pure Chat?

What Are G2 Users Discussing About Pure Chat?

Omnichat

Omnichat provides professional chat commerce solutions for a wide range of retailers in Hong Kong, Taiwan, Singapore, Malaysia and the Asia-Pacific region. As the Official WhatsApp Business Solutions Provider and official partner of Meta and LINE, we offer advanced business solutions across social messaging channels (WhatsApp, Facebook, Instagram, LINE and website live chat) with enhanced efficiency, user behaviour analysis and thus remarketing strategy development. With the mission of unleashing the potential of chat commerce through Omni-channel messaging, Marketing automation, Online-merge-offline retailing, Social customer data platform, “Omni AI” that integrated with ChatGPT as well as WhatsApp Catalogue and Payment, Omnichat equips companies to provide a seamless customer journey so as to capture opportunities arising from omni-channel retailing environment. The online-merge-offline sales feature can easily direct visitors from online channels to salespersons at physical stores for follow-up, facilitating conversions and revenue tracking across online and offline. Leveraging ChatGPT, our AI-powered chatbot “Omni AI” serves as a digital assistant of retailers to handle customers' enquiry, recommend products, and facilitate marketing campaign planning. WhatsApp Catalogue and Payment allows retailers to complete the customer journey on WhatsApp, from browsing products, communicating with designated sales, to making purchases, shortening the decision-making and fastening the purchasing process of customers as well as bringing instant income to the merchants. Achieving 300% YoY Annual Recurring Revenue (ARR) growth in the past three consecutive years, Omnichat empowers 5,000+ retail and e-commerce companies, including Watsons, Fortress, Sasa Cosmetic, Lukfook Jewellery, LVMH Group, Mannings, Swire Resources, OSIM, Logitech, Timberland, Tom Lee Music, Vita Green and government departments.

Average Rating: 4.5/5.0

Total Reviews: 26

How Do G2 Users Rate Omnichat?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)
  • Lead Development: 6.5/10 (Category avg: 8.5/10)
  • Customization : 6.9/10 (Category avg: 8.5/10)
  • Co-Browsing: 6.9/10 (Category avg: 8.1/10)

Who Is the Company Behind Omnichat?

  • Seller: Omnichat
  • Year Founded: 2017
  • HQ Location: Hong Kong
  • LinkedIn® Page: hk.linkedin.com
    156 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Retail
  • Company Size: 50% Small, 46% Medium

What Do G2 Reviewers Say About Omnichat?

AI-generated summary from verified user reviews

Pros
  • Users love the centralization of Omnichat, simplifying their multi-platform management in one convenient location.
  • Users appreciate the ease of use of Omnichat for managing multiple platforms seamlessly in one place.
  • Users appreciate the multi-platform integrations of Omnichat, streamlining their communication in one convenient location.
  • Users value the management efficiency of Omnichat, effectively streamlining their multi-platform interactions in one place.
Cons
  • Users are frustrated by the lack of a remember me function during login, complicating their access to Omnichat.
  • Users face account management issues due to the absence of a 'remember me' function on login.
  • Users find the lack of a remember me function at login inconvenient and frustrating for repeated access.

What Are Recent G2 Reviews of Omnichat?

Blazeo

The Best Conversational AI that helps you find and keep more customers Lead conversion tools and expertise to capture, qualify and convert customers. Capture more business from every channel. - Engage every lead instantly with Conversion Intelligence — across chat, email, text, and calls - Automate follow-ups, appointments, and workflows so no opportunity slips through the cracks - Centralize all lead activity, communications, and reporting into SmartHub to boost conversion and ROI

Average Rating: 4.1/5.0

Total Reviews: 31

How Do G2 Users Rate Blazeo?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)
  • Lead Development: 8.8/10 (Category avg: 8.5/10)
  • Customization : 9.7/10 (Category avg: 8.5/10)
  • Co-Browsing: 7.3/10 (Category avg: 8.1/10)

Who Is the Company Behind Blazeo?

  • Seller: Blazeo
  • Year Founded: 2008
  • HQ Location: Pleasanton, CA
  • LinkedIn® Page: www.linkedin.com
    103 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 68% Small, 23% Large

What Are Recent G2 Reviews of Blazeo?

What Are G2 Users Discussing About Blazeo?

EnableX

EnableX Programmable Cloud, a leader in omnichannel communications, enables brands to create meaningful customer engagement at scale—without the complexity of telecom infrastructure. Our carrier-grade platform seamlessly integrates voice, video, and text messaging into web, desktop, and mobile applications through developer-friendly APIs and SDKs, ensuring effortless connectivity across channels and platforms, including SMS, WhatsApp, RCS, Instagram, and Facebook Messenger. Beyond traditional communications, EnableX enhances customer interactions with AI-powered solutions like FaceAI which offers real-time facial and emotion recognition, and Text-to-Speech (TTS) for natural, emotion-aware customer interactions. These advanced capabilities drive intelligent automation, personalised engagement, and richer conversational experiences. Trusted by telecom operators, enterprises, service providers, and system integrators worldwide, EnableX offers transparent pricing, flexible deployment options (public, private, or on-premise), and white-label solutions that provide businesses with full control over their communication infrastructure. With EnableX, businesses can focus on what matters most: delivering seamless, intelligent, and engaging customer interactions with ease and efficiency.

Average Rating: 4.6/5.0

Total Reviews: 170

How Do G2 Users Rate EnableX?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Lead Development: 8.3/10 (Category avg: 8.5/10)
  • Customization : 9.6/10 (Category avg: 8.5/10)
  • Co-Browsing: 7.8/10 (Category avg: 8.1/10)

Who Is the Company Behind EnableX?

  • Seller: VCLOUDX
  • Year Founded: 2017
  • HQ Location: Singapore
  • LinkedIn® Page: www.linkedin.com
    43 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 52% Small, 31% Medium

What Do G2 Reviewers Say About EnableX?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of EnableX, facilitating quick setup and seamless communication.
  • Users value the easy integration of EnableX, appreciating its seamless API and outstanding customer support during setup.
  • Users value the easy integrations of EnableX, appreciating quick setup and seamless functionality with excellent support.
  • Users appreciate the high video quality of EnableX, enjoying fast, clear, and user-friendly communication across platforms.
  • Users appreciate the easy setup of EnableX, allowing for effortless implementation and smooth communication.
Cons
  • Users find the poor documentation challenging, suggesting that EnableX needs substantial improvement in this area.
  • Users criticize EnableX for its limited features, lacking essential integrations and options for startups.
  • Users find the limited customization options restrictive, impacting branding opportunities and overall flexibility of the platform.
  • Users experience audio issues during low network conditions, impacting communication clarity and call stability.
  • Users note the missing features like background effects and chat, indicating a need for improvement in functionality.

What Are Recent G2 Reviews of EnableX?

What Are G2 Users Discussing About EnableX?

Oracle Service Cloud (formerly RightNow)

Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries. This flexible and scalable platform includes: Web Customer Service: Oracle’s Web Customer Service is a highly interactive and customized experience that lets customers engage with your business on their own terms via online or mobile devices. Powered by a customer portal, a syndicated widget framework, and self-learning technology, customers can self-serve by leveraging a dynamic knowledge base, Facebook pages or peer-based community, reducing operational cost costs. And they can escalate to assisted service via live chat, messaging, social networks like Twitter, email, or call appropriate agents to resolve their unique needs via intelligent routing. More and more, organizations can engage in automated or proactive service through virtual assistants, chat bots, or the Internet of Things. Cross-Channel Contact Center: Oracle’s Cross-Channel Contact Center empowers organizations to provide immediate, consistent, and even proactive service across multiple channels. By bringing together all customer interactions in a desktop or mobile application– from email, telephony, live chat, co-browse, SMS, messaging, or video chat–into one unified agent desktop, the Cross-Channel Contact Center captures a unique 360-degree view of every consumer, guiding agents to seamless resolution. The agent desktop can be dynamically delivered based upon brand or role, providing all relevant information (such as billing, orders, and commerce data) at the agent’s fingertips. Field Service Management (Formerly TOA Technologies): Built on a time-based, self-learning and predictive technology, Oracle’s Field Service Management automates and optimizes operations that take place in the field. By leveraging predictive forecasting tools, it eliminates customer uncertainty, exceeds their expectations, and ensures timely job completion all while increasing organizational productivity and efficiency. Knowledge Management: Oracle’s Knowledge Management provides a fully integrated cloud knowledge management solution that delivers a seamless and consistent experience across all channels, from self-service and contact centers to communities and social sites. It is the backbone of every omnichannel service strategy, increasing customer loyalty and organizational efficiencies across the board. Policy Automation: Oracle Policy Automation (OPA) delivers Smarter Advice. Smarter Advice empowers organizations to provide a more personal, richer interaction with customers.  OPA enables organizations, in any industry, to easily automate business process, rules, regulations and organizational policies. OPA automates decisions and delivers personalized experiences, provides agile management and increases transparency and compliance..

Average Rating: 3.9/5.0

Total Reviews: 113

How Do G2 Users Rate Oracle Service Cloud (formerly RightNow)?

  • Has the product been a good partner in doing business?: 7.5/10 (Category avg: 9.1/10)
  • Lead Development: 7.9/10 (Category avg: 8.5/10)
  • Customization : 8.0/10 (Category avg: 8.5/10)
  • Co-Browsing: 7.8/10 (Category avg: 8.1/10)

Who Is the Company Behind Oracle Service Cloud (formerly RightNow)?

  • Seller: Oracle
  • Year Founded: 1977
  • HQ Location: Austin, TX
  • LinkedIn® Page: www.linkedin.com
    207,576 employees on LinkedIn®
  • Ownership: NYSE:ORCL
  • Phone: +1 (650) 506-7000

Who Uses This Product?

  • Top Industries: Information Technology and Services, Retail
  • Company Size: 56% Large, 38% Medium

What Do G2 Reviewers Say About Oracle Service Cloud (formerly RightNow)?

AI-generated summary from verified user reviews

Pros
  • Users find the great interface of Oracle Service Cloud helpful for tracking records and managing activities efficiently.
  • Users value the automation capabilities of Oracle Service Cloud, transforming manual processes into efficient digital workflows.
  • Users value the digiitalized call management capabilities of Oracle Service Cloud, enhancing efficiency in ombudsman channel processes.
  • Users value the detailed case management provided by Oracle Service Cloud, enhancing efficiency in handling ombudsman processes.
  • Users value the detailed digital management capabilities of Oracle Service Cloud in enhancing channel processes.
Cons
  • Users often face bugs and errors in Oracle Service Cloud, leading to significant operational disruptions.
  • Users experience bugs and automatic deletions in contact management, negatively impacting business operations.
  • Users often face data inconsistency issues, with reports that do not align with real-time data, causing confusion.
  • Users experience inaccurate reporting in Oracle Service Cloud, leading to discrepancies between reports and actual data.
  • Users are frustrated by delayed responses and discrepancies in reports compared to actual data.

What Are Recent G2 Reviews of Oracle Service Cloud (formerly RightNow)?

What Are G2 Users Discussing About Oracle Service Cloud (formerly RightNow)?

Atlas Support

Atlas is an all-in-one customer support tool that helps you transform your customer support team from a cost center into an engine of product innovation. We bring together key information from across your customers’ journey into a single location so you can give faster, more effective responses and can analyze and learn from your customers’ holistic needs. Here's a glimpse of how you can 10X your customer support using Atlas: 👋 Customer Timeline: View a customer's entire journey in a single, easy to follow, chronological timeline. 📹 Session Recording: A video is worth a thousand words. Let your customers show you rather than tell you with session recording. 🤖 Chatbot: Guide your customers through their journey by creating helpful and engaging chatbot workflows for any experience. 💬 Help Center: Cut your workload in half by giving your customers answers to their most common questions through a self-serve help center. 📬 Omnichannel: Chat, Email, SMS, Whatsapp, Slack: Talk to your customers where they already are from one simple, unified interface. 📊 Reports: Track the quality of your customer support through easy to read charts sent directly to your inbox. ⌨️ Keyboard First: Take any action and navigate throughout the app with just a few keystrokes.

Average Rating: 4.9/5.0

Total Reviews: 23

How Do G2 Users Rate Atlas Support?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.1/10)
  • Lead Development: 9.3/10 (Category avg: 8.5/10)
  • Customization : 8.5/10 (Category avg: 8.5/10)
  • Co-Browsing: 9.7/10 (Category avg: 8.1/10)

Who Is the Company Behind Atlas Support?

Who Uses This Product?

  • Top Industries: Computer Software, Financial Services
  • Company Size: 87% Small, 13% Medium

What Do G2 Reviewers Say About Atlas Support?

AI-generated summary from verified user reviews

Pros
  • Users highlight the helpful support team of Atlas Support, noting their fast response and clear solutions.
  • Users praise the fast and responsive support team of Atlas Support, ensuring a smooth and efficient experience.
  • Users appreciate the ease of use of Atlas Support, highlighting its intuitive design and seamless customer interaction.
  • Users value the customizability of Atlas Support, allowing personalization and efficient management of support processes.
  • Users praise the intuitive and clean interface of Atlas Support, making ticket management and navigation effortless.
Cons
  • Users feel that improved reporting capabilities are needed for deeper insights and enhanced analytics in Atlas Support.
  • Users find the difficult implementation of Atlas Support cumbersome, needing assistance to integrate smoothly into their applications.
  • Users face some integration issues when incorporating Atlas Support into applications, requiring initial guidance for setup.
  • Users experience occasional ticketing issues with Atlas, as it sometimes creates new tickets from email replies.
  • Users dislike that Atlas sometimes creates new tickets from email replies, causing minor inconvenience in ticket management.

What Are Recent G2 Reviews of Atlas Support?

Acquire

Acquire is a conversational customer engagement platform that empowers companies to deliver exceptional experiences. By simplifying communication across touchpoints and tools, personalizing interactions, and enabling the ability to architect faster and more efficient processes — people, not channels, are put at the heart of customer service interactions. Our flexible and scalable software suite offers features including live chat, video and audio calling, AI chatbots, centralized interaction management, and secure cobrowsing equipping teams to solve sales, service, and support issues easily, in real-time, and on any device. Continuously engage customers while minimizing resolution time and redundancy, and rise to the next wave of customer experience.

Average Rating: 4.2/5.0

Total Reviews: 42

How Do G2 Users Rate Acquire?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)
  • Lead Development: 8.6/10 (Category avg: 8.5/10)
  • Customization : 8.2/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.7/10 (Category avg: 8.1/10)

Who Is the Company Behind Acquire?

  • Seller: Acquire
  • Year Founded: 2017
  • HQ Location: San Francisco, California
  • LinkedIn® Page: www.linkedin.com
    52 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 56% Small, 40% Medium

What Are Recent G2 Reviews of Acquire?

What Are G2 Users Discussing About Acquire?

LiveHelpNow

LiveHelpNow is an AI-powered customer engagement platform that helps businesses manage conversations across live chat, SMS, and messaging channels from a single interface. It combines real-time chat, automation, and intelligent routing to improve response times and streamline support operations. Teams can use AI assistants, canned responses, and customizable workflows to handle high volumes of inquiries efficiently while maintaining a personalized experience. Proactive chat tools help capture and convert website visitors, while reporting and analytics provide insight into performance and customer behavior. LiveHelpNow integrates with existing systems to keep data connected and is designed to scale with growing teams looking to enhance both customer support and sales engagement.

Average Rating: 4.3/5.0

Total Reviews: 155

How Do G2 Users Rate LiveHelpNow?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)
  • Lead Development: 8.2/10 (Category avg: 8.5/10)
  • Customization : 8.4/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.8/10 (Category avg: 8.1/10)

Who Is the Company Behind LiveHelpNow?

  • Seller: LiveHelpNow
  • Company Website:
  • Year Founded: 2003
  • HQ Location: Willow Grove, PA
  • LinkedIn® Page: www.linkedin.com
    15 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Retail
  • Company Size: 48% Small, 35% Medium

What Do G2 Reviewers Say About LiveHelpNow?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the integrated customer service features of LiveHelpNow, making support fast and efficient.
  • Users enjoy the automation capabilities of LiveHelpNow, streamlining customer service across multiple communication channels.
  • Users value the seamless chat integration of LiveHelpNow, benefiting from reliable and feature-rich customer support.
  • Users commend the fast and reliable customer support of LiveHelpNow, enhancing their experience and efficiency.
  • Users highlight the ease of customization in LiveHelpNow, enhancing their experience with tailored solutions.
Cons
  • Users find the admin control issues frustrating, especially the outdated interface and lack of user role flexibility.
  • Users find the reporting inadequate, wishing for better clarity and transferability of data.
  • Users find the difficult interface of LiveHelpNow dated and unintuitive, especially for non-technical users.
  • Users find the lack of features limits their ability to customize roles and manage the system effectively.
  • Users find the learning curve steep due to the outdated admin interface and unintuitive features for non-tech users.

What Are Recent G2 Reviews of LiveHelpNow?

What Are G2 Users Discussing About LiveHelpNow?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated April 9, 2026