# Unblu Reviews **Vendor:** unblu **Category:** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms) **Average Rating:** 4.5/5.0 **Total Reviews:** 18 ## About Unblu Unblu helps financial organizations to connect with customers in a compliant, authentic, and meaningful way. The product portfolio offers a mix of advanced AI capabilities, collaborative digital tools, and innovative in-branch experiences – empowering our customers to develop trusting and value-generating relationships. We count leading banks, wealth management firms, credit unions, and insurance companies among our customer base, including Raiffeisenbank, Crédit Agricole next bank, Valiant Bank, renta4banco, and more. Visit unblu.com for more. ## Unblu Pros & Cons **What users like:** - Users highlight the **ease of use** of Unblu, praising its user-friendly interface and seamless communication features. (4 reviews) - Users appreciate the **great assistance** Unblu provides in finance, enhancing customer interactions through seamless features and support. (4 reviews) - Users commend Unblu for its **effective customer engagement solutions** , fostering trust and enhancing online interactions seamlessly. (3 reviews) - Users value the **intuitive chat features** of Unblu, enhancing communication with easy access and file sharing. (2 reviews) - Users value Unblu for its **easy communication tools** , fostering trust and collaboration in financial organizations. (2 reviews) - Customer Support (2 reviews) - Easy Integrations (2 reviews) - Efficiency (2 reviews) - Simple (2 reviews) - User Interface (2 reviews) **What users dislike:** - Users face **quality issues** with Unblu, particularly with notifications and co-browsing functionality affecting their experience. (2 reviews) - Users experience **slow performance** with Unblu, citing lag during use and difficulties with large file transfers. (2 reviews) - Users experience **system lagging** with Unblu, leading to a slower and less efficient functionality during use. (2 reviews) - Users experience **time delays** with notifications and file transfers, hindering effective communication and workflow. (2 reviews) - Users report **call quality issues** with Unblu, often needing to resort to alternative tools for effective communication. (1 reviews) - Chatbot Issues (1 reviews) - Chat Functionality (1 reviews) - Chat Issues (1 reviews) - Users find the **cluttered interface** of Unblu can hinder usability, along with slow and unreliable file handling. (1 reviews) - Lack of Features (1 reviews) ## Unblu Reviews ### 1. Confidential communication with my financial clients **Rating:** 4.0/5.0 stars **Reviewed by:** Mohammad A. | Enterprise Architect, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2024 **What do you like best about Unblu?** Unblu is especially good at enabling clients’ communication to be safe and legal. This is particularly true when it comes to starting co-browsing sessions it does not require much effort. This is because such a system encourages teamwork and ensures that customer loyalty is cultivated and maintained. **What do you dislike about Unblu?** Unblu’s file sharing feature is inconvenient. Handling large scanned financial documents for uploading and downloading uses time and is not very smooth. Small file size limitations mean that I have to divide files into smaller sections, which introduces additional steps and slows down the process. **What problems is Unblu solving and how is that benefiting you?** Unblu makes it easy for me to safely chat with my financial clients. Co-browsing helps me to guide them through the complex procedures to avoid misunderstanding and make fewer mistakes. The limitation of file sharing has made it very hard to effectively work on tasks that involve a lot of document sharing. ### 2. Great Feature with Efficient Solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Mo. Fazil A. | Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2024 **What do you like best about Unblu?** Unblu distinguishes out due to its simple setup and seamless integration. What I value the most is its safe co-browsing feature, which allows agents to navigate online pages alongside customers. It stays efficient and successful thanks to responsive asistance and regular updates. It's a wonderful way to improve customer interactions. **What do you dislike about Unblu?** Unblu performs admirably overall, but the interface can feel cluttered at times. Furthemore, uploading and downloading huge files can be time- consuming and unreliable. **What problems is Unblu solving and how is that benefiting you?** With Unblu, you may track sales and even try to increase their worth, but this requires user evaluation. It is transformed our customer service by providing real-time chat, video and co-browsing capabilities. These tools have sped up issue resolution and tailored our interactions, resulting in increased customer satisfaction and team productivity. ### 3. My review for this wonderfull Application **Rating:** 5.0/5.0 stars **Reviewed by:** Md A. | SPS ASSOCIATE, Enterprise (> 1000 emp.) **Reviewed Date:** August 28, 2024 **What do you like best about Unblu?** The easy to use interface and the fact that it is a one stop solution for so many things. **What do you dislike about Unblu?** Too vast, But the instructions and the arrangements are clear so no issues. **What problems is Unblu solving and how is that benefiting you?** The fact that it allows us to directly connect with our clients is amazong, Alaways wanted a go to live chat connect and it solves it. If i was the client I would love to surf through a business who has a live chat. ### 4. Review about Unblu **Rating:** 5.0/5.0 stars **Reviewed by:** Sathi A. | SP-Support-Vendor Support-VAR, Enterprise (> 1000 emp.) **Reviewed Date:** August 28, 2024 **What do you like best about Unblu?** I like the UNBLU software smooth working **What do you dislike about Unblu?** There is nothing dislike about UNBLU because it is very smooth **What problems is Unblu solving and how is that benefiting you?** Co browsing, Digital Customer service , Live chat etc ### 5. About Unblu **Rating:** 5.0/5.0 stars **Reviewed by:** Shafquat J. | Seller Support Associate Sr, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2024 **What do you like best about Unblu?** Unblu is an easy communicating tool. We can access the database very easily just by entering the chat room. **What do you dislike about Unblu?** The quality is a bit low as comparing to Zoom **What problems is Unblu solving and how is that benefiting you?** We can digitally interact with customers. ### 6. Great Customer Engagement tool **Rating:** 5.0/5.0 stars **Reviewed by:** Soubitya S. | Senior Onboarding Specialist, Client Success - Enterprise & Partnerships, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2024 **What do you like best about Unblu?** The best thing I like about Unblu is its secure co-browsing capability, allowing agents to navigate web pages with customers in real-time for effective, personalized assistance. **What do you dislike about Unblu?** There are certain features that are complex that require significant amount of training and adaptation. If someone is technically sound and understand complex methodologies, they will love Unblu. **What problems is Unblu solving and how is that benefiting you?** It improves customer experience and operational efficiency with less turn around times than its competitors ### 7. Complaints management tool **Rating:** 3.5/5.0 stars **Reviewed by:** Gaurav A. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Unblu?** It's good tool where we were able to to connect directly to our customer through live chat box **What do you dislike about Unblu?** Uploading and downloading of large files is time taking task and not really smooth **What problems is Unblu solving and how is that benefiting you?** We were able to cater customer complaints over live chat or video conference which lead to better customer experience ### 8. AI-enabled customer engagement product for the financial industry **Rating:** 5.0/5.0 stars **Reviewed by:** Akhil J. | Data Scientists, Enterprise (> 1000 emp.) **Reviewed Date:** September 20, 2024 **What do you like best about Unblu?** Product enabled with Genrative AI to enhance the customer relationship experience **What do you dislike about Unblu?** I have experience any bad about product. **What problems is Unblu solving and how is that benefiting you?** This product provides personalized support through conversational interfaces like Gen AI enabled messaging apps, chatbots, and virtual assistants. ### 9. great platform to interact **Rating:** 5.0/5.0 stars **Reviewed by:** sagar s. | Seller Support Associate Sr., Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2024 **What do you like best about Unblu?** It is a great platform that empower financial organization to develop trusting and value generating relationships through hybrid engagement solutions. **What do you dislike about Unblu?** There is nothing I dislike aboy unblu, everything is great. **What problems is Unblu solving and how is that benefiting you?** It empowers us to develop trusting and value generating relationship through hybrid engagementsolution. ### 10. I like the UNBLU software smooth working **Rating:** 5.0/5.0 stars **Reviewed by:** Souhita B. | Sr. Vendor Support Associate, Enterprise (> 1000 emp.) **Reviewed Date:** August 28, 2024 **What do you like best about Unblu?** The best thing about Unblu is that it helps in maintaing relationship with clients. **What do you dislike about Unblu?** There is nothing dislike about UNBLU because it is very smooth **What problems is Unblu solving and how is that benefiting you?** It helps to communicate conviniently with the clients. ### 11. Real time collaboration **Rating:** 5.0/5.0 stars **Reviewed by:** abhishek m. | SPS associate (L3), Enterprise (> 1000 emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Unblu?** The co-browsing feature is particularly impressive. allowing agents to guide customer through complex forms or processes in real time **What do you dislike about Unblu?** advance function may require additional training **What problems is Unblu solving and how is that benefiting you?** helping in customer engagement ### 12. Amazing platform for banking related queries **Rating:** 4.5/5.0 stars **Reviewed by:** Reuben D. | Selling Support Partner T4 Associate, Enterprise (> 1000 emp.) **Reviewed Date:** August 30, 2024 **What do you like best about Unblu?** It provides great assistance related to finance. **What do you dislike about Unblu?** Nothing in specific but widgets could be better. **What problems is Unblu solving and how is that benefiting you?** Financial services made easier and makes my connections better with other employees. ### 13. Great platform for banking related queries **Rating:** 3.5/5.0 stars **Reviewed by:** Darshana R. | SPS Associate T4, Enterprise (> 1000 emp.) **Reviewed Date:** August 29, 2024 **What do you like best about Unblu?** It provides great assistance related to finance. **What do you dislike about Unblu?** I don't get to use it more often lately! **What problems is Unblu solving and how is that benefiting you?** Easy to use it for virtual meetings ### 14. Efficient Solutions with Reliable Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2024 **What do you like best about Unblu?** Unblu excels in easy setup and integration. The responsive customer support and regular updates keep it efficient and effective. It’s a great tool for enhancing customer interactions. **What do you dislike about Unblu?** Unblu's interface can be a bit cluttered, and integration with existing systems could be smoother. **What problems is Unblu solving and how is that benefiting you?** Unblu has greatly improved our customer support by offering real-time chat, video, and co-browsing. This has sped up issue resolution and personalized interactions, boosting customer satisfaction and team efficiency. ### 15. Unblu is a phenomenal platform for financial services **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 28, 2024 **What do you like best about Unblu?** The best experience regarding the financial services and the ui and ux experience is simply amazing and user friendly **What do you dislike about Unblu?** The platform lags sometimes that can be improved that makes the experience a bit slow **What problems is Unblu solving and how is that benefiting you?** 1) Financial models 2) Employee management 3) Data management 4) Data models 5) Creative approach ### 16. Great feature but still needs some adjustments to be excellent **Rating:** 3.5/5.0 stars **Reviewed by:** Ingrid M. | Support, Enterprise (> 1000 emp.) **Reviewed Date:** June 02, 2023 **What do you like best about Unblu?** I've used Unblu for a while and it is time of to recognize it is a great software, but still needs adjustments to be perfect. I like the screen size so I can clearly see what the client is saying and what I'm typing, it is great that we can send files through the chat and the integration with Salesforce worked fine. It is also very easy to find the main actions, such as initiating a voice call and co-browse session. **What do you dislike about Unblu?** They could be better on notifications. There were times that I only got a notification of an incoming chat after the client has been on a 20 minute wait, which doesn't make a lot of sense. Additionally, co-browsing was not the best, since the quality of the screen sharing was not so good, depending on the page the customer was on, we could not see the website on the same layout, bringing difficulties to understand what they were doing, so I had to jump to Zoom to see everything they were doing in detail. **What problems is Unblu solving and how is that benefiting you?** Unblu helped facilitate the communication between support and the customers, but not all features worked perfectly as expected. ### 17. Immature product - like all other cobrowse options. **Rating:** 2.5/5.0 stars **Reviewed by:** Alex B. | Senior Business Systems Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** October 20, 2022 **What do you like best about Unblu?** Like many young companies, Unblu is good at partnering with their customers (including us) to develop their product and its integrations. Their implementation team was responsive and communicative. **What do you dislike about Unblu?** It's an immature product and we had to work closely with them to build out its integrations with our other systems. Like any other true cobrowse it's technically complex to implement. Having good integrations with CRM or other engagement systems would be a big plus. **What problems is Unblu solving and how is that benefiting you?** Cobrowse; screen sharing and live chat for support and implementation team functions. Cobrowse can be more powerful than a phone call but at the same time less convenient to set up; so it can be a wash. ### 18. Digital Unblu **Rating:** 5.0/5.0 stars **Reviewed by:** Hariharan E. | P, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2022 **What do you like best about Unblu?** To improve the sales digitally with the finance team to increase the sales. To increase the value of the business in digitized platform whereas the more powerful for sales. **What do you dislike about Unblu?** The value of the sales can be viewed and exported by using various field cannot the exported and viewed it is very bad experience for the users and admins. If it is verified **Recommendations to others considering Unblu:** Various integrations can be done using the API methods **What problems is Unblu solving and how is that benefiting you?** Sales can be tracked using this Unblu and also value of the sales can be increased and it should be evaluated by the user end is very much useful and also we can export the vaue of sales. - [View Unblu pricing details and edition comparison](https://www.g2.com/products/unblu/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-21+07%3A23%3A46+-0500&secure%5Bsession_id%5D=b4a5dc63-4e13-472a-9508-7c94b942d6bd&secure%5Btoken%5D=7b7a300db0124874a8c368d515f4cc27617fae70ffee3119617c31a975f69c58&format=llm_user) ## Unblu Features **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Live Chat - Hand Raising **Administration** - Access Control - Web Page Navigation - Real Time Assistance **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Generation - AI Text Summarization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Meeting Coordination** - Scheduling - Recording - Participant Permissions - One-Click Join **Security** - Data Security - Data Masking **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Software Type** - Mobile - Browser Application - Desktop Application **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Video Conferencing** - Autonomous Task Execution - Proactive Assistance - Decision Making ## Top Unblu Alternatives - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,666 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,455 reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) - 4.4/5.0 (782 reviews)