Top Free Live Chat Software - Page 12

How Many Live Chat Software Products Does G2 Track?

Total Products under this Category: 486

Category Stats (Sep 2026)

  • Average Rating: 4.47/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: social.plus (+1.25%) - Among all products in this category, social.plus recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank Live Chat Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 101,300+ Authentic Reviews
  • 486+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Live Chat Software

G2 Grid® for Live Chat Software plotting products by satisfaction and market presence

Highlighted products: Zendesk for Customer Service, Agentforce Service (formerly Salesforce Service Cloud), Qualified, Fin, Zoho Desk, WhatsApp Business Platform, Podium, and Tidio.

Underlying data: [Grid® JSON](https://www.g2.com/categories/live-chat/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=qualified&focus%5B%5D=fin&focus%5B%5D=zoho-desk&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=podium&focus%5B%5D=tidio)

Supsis AI

Supsis AI is an AI-powered omnichannel customer communication platform that helps businesses manage customer interactions, automate workflows, and deliver exceptional customer experiences from a single workspace. By bringing together live support, AI agents, automation, CRM capabilities, and multiple communication channels, Supsis AI enables teams to respond faster, improve productivity, and build stronger customer relationships. The platform unifies conversations from WhatsApp, Instagram, Facebook Messenger, Telegram, email, web live chat, and other digital channels into one intelligent inbox. With built-in AI agents, visual automation, live support tools, customer profiles, voice and video communication, and real-time analytics, businesses can streamline operations while providing personalized support at every stage of the customer journey. Supsis AI is designed for organizations of all sizes across industries including retail, e-commerce, healthcare, hospitality, education, finance, telecommunications, and professional services. Flexible integrations, APIs, and enterprise-grade security make it easy to connect with existing business systems while maintaining compliance with regulations such as GDPR and KVKK. Whether you're looking to improve customer support, automate repetitive tasks, increase sales, or scale customer engagement across multiple channels, Supsis AI provides a flexible, AI-driven platform that grows with your business.

Average Rating: 5.0/5.0

Total Reviews: 3

How Do G2 Users Rate Supsis AI?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Lead Development: 10.0/10 (Category avg: 8.5/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Co-Browsing: 10.0/10 (Category avg: 8.1/10)

Who Is the Company Behind Supsis AI?

  • Seller: Softcand
  • Year Founded: 2020
  • HQ Location: Istanbul, TR
  • Twitter: @supsisai
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Small

What Do G2 Reviewers Say About Supsis AI?

AI-generated summary from verified user reviews

Pros
  • Users value the affordable pricing of Supsis AI, enabling seamless task management on a single platform.
  • Users appreciate the ease of use of Supsis AI, allowing them to manage all tasks on a single platform.

What Are Recent G2 Reviews of Supsis AI?

What Are G2 Users Discussing About Supsis AI?

ThinkOwl

ThinkOwl is your one-stop solution for customer support needs. Built on cloud architecture (SaaS), ThinkOwl features AI-powered tools that streamline workflows—from ticket management to client engagement. ThinkOwl's arsenal of potent solutions—OwlDesk, OwlForce, and ThinkOwl CONVERSATIONS—are designed to automate routine tasks, boost agent productivity, and enhance service efficiency. It offers the perfect blend of service desk features, conversational or generative AI, and an omnichannel communication environment. Its workflow automation, AI technology, and software integration capabilities are a real treat for digital communication. Additionally, ThinkOwl excels in data analysis, generating advanced reports that offer real-time insights into KPIs across topics, teams, and channels.

Average Rating: 4.6/5.0

Total Reviews: 10

How Do G2 Users Rate ThinkOwl?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)
  • Lead Development: 10.0/10 (Category avg: 8.5/10)
  • Customization : 7.8/10 (Category avg: 8.5/10)
  • Co-Browsing: 10.0/10 (Category avg: 8.1/10)

Who Is the Company Behind ThinkOwl?

  • Seller: ThinkOwl
  • Year Founded: 2017
  • HQ Location: Orlando, Florida
  • LinkedIn® Page: www.linkedin.com
    34 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 60% Medium, 20% Small

What Do G2 Reviewers Say About ThinkOwl?

AI-generated summary from verified user reviews

Pros
  • Users love the user-friendly interface of ThinkOwl, making it easy for first-time users to manage tasks efficiently.
  • Users appreciate the efficient customer support from ThinkOwl, facilitating quick and organized responses to inquiries.
  • Users find ThinkOwl to be very simple to use, enhancing work efficiency with its user-friendly interface.
  • Users benefit from AI efficiency in ThinkOwl, enhancing support services and enabling focus on client relations.
  • Users find the AI-based functionalities of ThinkOwl beneficial, enhancing support services and enabling innovative client relations.
Cons
  • Users find the learning curve steep, feeling overwhelmed by automation and rule configuration during initial setup.
  • Users find the automation complexity overwhelming at first, which can hinder their initial experience with ThinkOwl.
  • Users report experiencing several bugs, though they were resolved in later updates, improving the overall experience.
  • Users report frequent call issues with ThinkOwl, including hangs and a high premium cost affecting satisfaction.
  • Users report that ThinkOwl can be expensive and occasionally experiences performance issues, such as hanging.

What Are Recent G2 Reviews of ThinkOwl?

What Are G2 Users Discussing About ThinkOwl?

UserEcho

UserEcho is an online customer support software. UserEcho allow to create helpdesk, ideas forum, livechat and knowledge base in one place that make it simple to provide great customer support.

Average Rating: 4.2/5.0

Total Reviews: 22

How Do G2 Users Rate UserEcho?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.1/10)
  • Lead Development: 1.7/10 (Category avg: 8.5/10)
  • Customization : 7.1/10 (Category avg: 8.5/10)
  • Co-Browsing: 0.0/10 (Category avg: 8.1/10)

Who Is the Company Behind UserEcho?

  • Seller: UserEcho
  • Year Founded: 2012
  • HQ Location: Arlington Heights, IL
  • Twitter: @userecho
    399 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    3 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 50% Small, 36% Medium

What Do G2 Reviewers Say About UserEcho?

AI-generated summary from verified user reviews

Pros
  • Users find the affordability of UserEcho to be exceptional, making it a valuable choice for support management.
  • Users value the excellent chat features of UserEcho, enhancing support through responsive service and customization.
  • Users appreciate the exceptional responsiveness of UserEcho's customer support, enhancing their overall experience with the product.
  • Users value the customizability of UserEcho, appreciating tailored tweaks that enhance their support experience.
  • Users value the customization options of UserEcho, enabling tailored solutions and responsive support for their needs.

What Are Recent G2 Reviews of UserEcho?

What Are G2 Users Discussing About UserEcho?

Whelp

Whelp is a customer support automation platform designed to unify communication across multiple channels, including live chat, email, voice, SMS, and social media, into a single interface. It’s particularly geared toward small to medium-sized businesses looking to streamline customer service and sales workflows. What Whelp Offers Here’s a breakdown of its core features: - Omnichannel Inbox: Centralizes customer interactions from various platforms into one dashboard. - AI-Powered Automation: Uses AI to automate responses, route conversations, and provide instant support. - Live Chat & Chatbots: Offers customizable chat widgets and bots to engage visitors and answer FAQs. - Voice & Call Center Tools: Includes VoIP integration and call management features. - CRM Integration: Connects with tools like HubSpot, Salesforce, and others to sync customer data. - Analytics & Reporting: Provides insights into team performance, customer satisfaction, and engagement metrics.

Average Rating: 4.4/5.0

Total Reviews: 4

How Do G2 Users Rate Whelp?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind Whelp?

  • Seller: Whelp
  • Year Founded: 2019
  • HQ Location: New York, AZ
  • LinkedIn® Page: www.linkedin.com
    23 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Medium, 50% Small

What Do G2 Reviewers Say About Whelp?

AI-generated summary from verified user reviews

Pros
  • Users value Whelp's consolidated inbox feature, enhancing organization and streamlining communication across multiple channels.
  • Users find Whelp to be affordable for small teams, effectively consolidating customer communication in one place.
  • Users value the AI efficiency of Whelp, streamlining customer communication and saving time in team organization.
  • Users value the AI features of Whelp for efficiently managing repetitive customer inquiries and enhancing organization.
  • Users value the automated responses feature of Whelp, enhancing efficiency while maintaining a personal touch in communication.
Cons
  • Users note that the call detection functionality needs improvement to avoid miscommunication during ongoing conversations.
  • Users find the call quality issues frustrating, especially with incorrect statuses during ongoing conversations.
  • Users feel the UI could be more intuitive, despite appreciating the handy setup process of Whelp.
  • Users find the manual input requirement cumbersome, as it complicates the call detection process and leads to errors.
  • Users find the UI not intuitive, making navigation challenging despite handy setup options.

What Are Recent G2 Reviews of Whelp?

Askly

Askly is the perfect blend of human and AI for customer communication. Reply 24/7. Speak 30+ languages. Turns 3× more visitors into loyal customers. Built for modern teams and multilingual websites. Only 2-minute setup.

Average Rating: 5.0/5.0

Total Reviews: 2

Who Is the Company Behind Askly?

  • Seller: Askly
  • Year Founded: 2021
  • HQ Location: City Centre, EE
  • LinkedIn® Page: www.linkedin.com
    6 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Do G2 Reviewers Say About Askly?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of Askly, finding it simple to start and operate effortlessly.
  • Users appreciate the translation efficiency of Askly, noting its ease of use and automatic translation feature.

What Are Recent G2 Reviews of Askly?

BigRadar

BigRadar is an AI-first customer messaging platform built for Shopify D2C brands. It brings live chat, WhatsApp, and email into one shared inbox — unlimited seats, unlimited conversations, one flat monthly price. No per-ticket billing, no per-seat billing, no surprise invoices during high-volume periods like BFCM. Growth ($49/mo) includes 500 AI resolutions. Pro ($99/mo) includes 1,500. Extra resolutions are $0.79 each, and BigRadar keeps resolving past the cap instead of cutting off. Built for founders and CX leads who got burned by unpredictable AI billing on tools like Gorgias, Intercom, or Tidio and want a price they can actually plan around.

Average Rating: 4.5/5.0

Total Reviews: 2

How Do G2 Users Rate BigRadar?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Lead Development: 10.0/10 (Category avg: 8.5/10)
  • Customization : 9.2/10 (Category avg: 8.5/10)

Who Is the Company Behind BigRadar?

  • Seller: BigRadar
  • Year Founded: 2010
  • HQ Location: London, GB
  • Twitter: @big_radar
    17 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    6 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Small, 33% Medium

What Are Recent G2 Reviews of BigRadar?

What Are G2 Users Discussing About BigRadar?

Captiwate

Your best prospects are on your website right now. Are you talking to them? Most companies lose 98% of website visitors because they can't identify them or engage fast enough. Your sales team is stuck cold-calling last month's form fills while high-intent buyers are researching you today. Captiwate lets you connect with prospects at peak buying intent—while they're still on your site. Know Who's Browsing Visitor identification shows company names, contact details, and behavioral signals before prospects identify themselves. See when target accounts hit pricing pages, compare features, or return multiple times. Start Conversations in Seconds One-click video or chat connects your reps with engaged visitors instantly. No forms to kill momentum. No "schedule a demo for next week" delays. Just real conversations when interest is highest. Give Reps Full Context Every conversation starts with complete intelligence: pages viewed, time spent, previous visits, and intent signals. Your team knows exactly what to say before "hello." Measure What Matters Track revenue back to specific campaigns, channels, and touchpoints through real conversations. Prove which marketing investments drive pipeline, not just vanity metrics. Built for Speed 5-minute setup. Native integrations with HubSpot and Salesforce. Instant alerts when target accounts show buying signals. Results: Increase booked demos by 30%. Customers see 391% higher conversion when responding in under 1 minute. Try it free—no credit card required.

Average Rating: 4.6/5.0

Total Reviews: 4

How Do G2 Users Rate Captiwate?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)

Who Is the Company Behind Captiwate?

  • Seller: Captiwate
  • Year Founded: 2024
  • HQ Location: San Francisco, US
  • LinkedIn® Page: www.linkedin.com
    5 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Small, 50% Medium

What Are Recent G2 Reviews of Captiwate?

Click2Magic

Click2Magic helps businesses of all forms and sizes engage their website visitors with its live chat facility. Not just only live chat, but it also allows business owners to assess qualified leads and helps them convert into the potential customer base. This real-time customer engaging software lets you know the behavior, purchasing patterns, expectations, and needs of the customer, making you work on what they want. You can integrate Click2Magic across the websites of web and mobile apps as a chat widget to instantly handle all your client-customer concerns. Be it for sales, marketplace, tech support, product or service-related inquiries, this customer support lives chat software ensures to chat with your customers with its seamless features.

Average Rating: 4.8/5.0

Total Reviews: 2

How Do G2 Users Rate Click2Magic?

  • Lead Development: 8.3/10 (Category avg: 8.5/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)

Who Is the Company Behind Click2Magic?

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of Click2Magic?

What Are G2 Users Discussing About Click2Magic?

erxes

Welcome to erxes, the open source Hubspot/Qualtrics alternative. erxes is an open-source experience operating system (XOS) that enables SaaS providers and digital marketing agencies/developers to create unique experiences that work for all types of business. We will change how businesses grow by delivering breakthrough value to our community. Come along on this journey with us! Achieving growth and unity within your company is possible with erxes, because it is: - 100% free & sustainable: erxes offers a sustainable business model in which both developers and users win. It is open-source software, but even better. - 100% customizable: Our plugin-based architecture provides unlimited customization and lets you meet all your needs, no matter how specific they are. - 100% privacy: We've designed the erxes platform to retain complete control over your company's sensitive data with no third-party monitoring. - 100% in control: You can build any experience you want, where all the channels your business operates on are connected and integrated. Explore your options: Self-hosted AGPLv3 with the Enterprise Edition licensed open-source Hubspot alternative. It's written in Node.js, GraphQL and React. Self-serve Start for free and unlock advanced features, additional services, and customized options with our power-ups and add-ons. Enterprise Secure, compliant open-source software for enterprises. Empower your team to move faster. Embed Integrate erxes core plugins, components, and SDKs into your platform to enhance its capabilities and streamline operations. Platform Leverage erxes core plugins, components, and enterprise features to power your entire platform business. Infrastructure Power up your SaaS with erxes infrastructure and native plugins. Let's bring your vision to life with our expert team.

Average Rating: 4.3/5.0

Total Reviews: 2

How Do G2 Users Rate erxes?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Lead Development: 6.7/10 (Category avg: 8.5/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Co-Browsing: 6.7/10 (Category avg: 8.1/10)

Who Is the Company Behind erxes?

  • Seller: erxes Inc
  • Year Founded: 2017
  • HQ Location: Los Angeles, US
  • Twitter: @erxeshq
    904 Twitter followers
  • LinkedIn® Page: linkedin.com
    32 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Medium, 50% Small

What Are Recent G2 Reviews of erxes?

What Are G2 Users Discussing About erxes?

IMsupporting

IMsupporting is a hybrid live chat platform designed for modern businesses that want real customer conversations—powered by both AI and human agents. Unlike generic chat tools, IMsupporting provides highly bespoke solutions tailored to each organisation’s processes, systems, and customer needs. Our platform supports deep integrations, custom workflows, and secure deployments for enterprise, public sector, and regulated environments. For larger organisations, we deliver dedicated live chat solutions built around specific operational requirements, including system integrations, custom routing, and AI-assisted agents. For smaller businesses, we offer a streamlined live chat product that delivers powerful features without the complexity of large-scale installations, allowing teams to get started quickly and scale as they grow. Whether you need a simple website chat or a fully integrated hybrid AI and human support platform, IMsupporting adapts to your business—not the other way around.

Average Rating: 4.3/5.0

Total Reviews: 2

How Do G2 Users Rate IMsupporting?

  • Lead Development: 8.3/10 (Category avg: 8.5/10)
  • Customization : 7.5/10 (Category avg: 8.5/10)
  • Co-Browsing: 10.0/10 (Category avg: 8.1/10)

Who Is the Company Behind IMsupporting?

  • Seller: IMsupporting
  • Year Founded: 2008
  • HQ Location: Gloucester, GB
  • Twitter: @imsupporting
    356 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Large, 50% Small

What Are Recent G2 Reviews of IMsupporting?

interakt

Interakt is a simple All-In-One Customer Engagement and Support suite which helps you capture, engage and retain all your valuable users and customers. Capture: Acquire new leads through exit popups, notifications, live chat and custom forms. Engage: Use email marketing/automation, web/push notifications and automated chat triggers to engage your customers and increase conversions. Retain: Segment and manage leads and user activity data through in-built CRM. Provide real-time 24/7 support through live chat, helpdesk and a knowledge-base. All this and more through a one time simple javascript integration.

Average Rating: 5.0/5.0

Total Reviews: 3

Who Is the Company Behind interakt?

  • Seller: Interakt
  • HQ Location: N/A
  • Twitter: @InteraktApp
    939 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Medium, 33% Small

What Are Recent G2 Reviews of interakt?

Mozeo

Mozeo has been a leading authority for over a decade, helping thousands of customers create and execute a text messaging plan. Get access to a feature-loaded dashboard that includes contacts management, keyword autoresponders, SMS, MMS, text conversations, live chat, reports, and more. Best of all, our support is unmatched - we've had a 97% customer satisfaction rating for three years running.

Average Rating: 4.4/5.0

Total Reviews: 32

How Do G2 Users Rate Mozeo?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.1/10)
  • Customization : 0.0/10 (Category avg: 8.5/10)

Who Is the Company Behind Mozeo?

  • Seller: Mozeo
  • Year Founded: 2007
  • HQ Location: Camillus, NY
  • Twitter: @mozeomobile
    198 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 47% Small, 31% Medium

What Do G2 Reviewers Say About Mozeo?

AI-generated summary from verified user reviews

Pros
  • Users find Mozeo easy to use, simplifying communication with team members and enhancing efficiency.
  • Users commend Mozeo for its timely and helpful customer support, enhancing their overall experience with the platform.
  • Users value the messaging efficiency of Mozeo, enabling easy communication without sharing personal information.
  • Users value the easy communication capabilities of Mozeo, facilitating seamless interactions with team members and others.
  • Users value the easy communication with others while maintaining privacy and efficiency in sending mass messages.
Cons
  • Users find Mozeo to be expensive, making budgeting difficult due to unpredictable pricing based on messaging volume.
  • Users experience messaging issues, including lack of delivery reports and confusion from default settings that can lead to mistakes.
  • Users find the contact management features lacking, especially in sorting, timezone settings, and error tracking.
  • Users find the dashboard issues frustrating, as navigation for purchasing credits is difficult and unclear.
  • Users desire improved reporting options from Mozeo, specifically tracking message delivery and recipient details.

What Are Recent G2 Reviews of Mozeo?

What Are G2 Users Discussing About Mozeo?

next4biz CSM

Next4biz CSM is an AI-powered, omnichannel, and workflow-based customer service solution designed to help businesses efficiently manage customer inquiries, complaints, and service requests. As a no-code platform, Next4biz enables organizations to design and adapt their customer service processes independently without relying on technical teams. Next4biz offers seamless omnichannel support by integrating with various communication channels, including call centers, email, social media platforms (Instagram, Facebook, Twitter, etc.), live chat, WhatsApp, self-service portals, and complaint platforms. This unified approach ensures consistent and efficient customer service across all touchpoints. The platform leverages artificial intelligence to enhance service quality and efficiency. The Ticket Resolver feature automatically identifies resolution steps based on ticket content and executes the necessary actions. Sentiment Analyzer classifies tickets by analyzing the sentiment within their content. Customer Sentiment Insights provide a deeper understanding of what customers think about products or services. Future Teller predicts ticket volumes in each category, enabling better workforce planning. Additionally, the Generative AI Chatbot offers automated support through live chat, WhatsApp, and direct messaging channels and is customizable to your business needs. Next4biz is also workflow-driven, allowing businesses to create tailored workflows for various resolution processes. These workflows are dynamically initiated based on ticket categories, customer segments, priorities, or other predefined attributes. Service levels and escalation hierarchies can be defined for each workflow step, enabling organizations to automate complex processes while maintaining complete control over resolution timelines. By combining AI-powered capabilities, omnichannel functionality, and workflow-driven service design, Next4biz CSM empowers organizations to deliver exceptional customer experiences while reducing operational complexity.

Average Rating: 4.5/5.0

Total Reviews: 17

How Do G2 Users Rate next4biz CSM?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Lead Development: 8.3/10 (Category avg: 8.5/10)
  • Customization : 7.8/10 (Category avg: 8.5/10)
  • Co-Browsing: 10.0/10 (Category avg: 8.1/10)

Who Is the Company Behind next4biz CSM?

  • Seller: Next4biz
  • Year Founded: 2006
  • HQ Location: İstanbul, Kadıköy
  • LinkedIn® Page: www.linkedin.com
    64 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 53% Large, 47% Medium

What Are Recent G2 Reviews of next4biz CSM?

What Are G2 Users Discussing About next4biz CSM?

NinjaChat by 500apps

NinjaChat is a live chat software that allows you to communicate directly with your customers in real time. It integrates easily with existing websites and provides features such as answering questions, troubleshooting issues, and engaging prospects. You can easily create multiple agents and customize the look of your live chat widget from scratch - no HTML or coding skills are required. Get 50 apps with NinjaChat at just $14.99/month.

Average Rating: 5.0/5.0

Total Reviews: 2

Who Is the Company Behind NinjaChat by 500apps?

  • Seller: 500apps
  • Year Founded: 2019
  • HQ Location: New York, California
  • Twitter: @SitePing500apps
    26 Twitter followers
  • LinkedIn® Page: www.linkedin.com

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of NinjaChat by 500apps?

Samespace

Build on cutting-edge Internet technologies and design thinking principles, Samespace elates customer experience, increases agent productivity and saves a ton of money. We seamlessly integrate into any CRM to make your contact center agile and adaptable and to make your sales and support teams more productive with automation and streamlined workflows. The solution includes Dialer, IVR, webchat and on-net calls, and AI-powered analytics in one package.

Average Rating: 5.0/5.0

Total Reviews: 3

How Do G2 Users Rate Samespace?

  • Lead Development: 10.0/10 (Category avg: 8.5/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Co-Browsing: 6.7/10 (Category avg: 8.1/10)

Who Is the Company Behind Samespace?

  • Seller: Samespace
  • Year Founded: 2018
  • HQ Location: Palo Alto, US
  • Twitter: @samespace
    520 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    76 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Medium, 33% Small

What Do G2 Reviewers Say About Samespace?

AI-generated summary from verified user reviews

Pros
  • Users value the AI efficiency of Samespace, benefiting from real-time monitoring and enhanced task performance.
  • Users appreciate the real-time monitoring and analytics features of Samespace, enhancing task performance and efficiency.
  • Users value the effective communication features of Samespace, enhancing interactions and boosting overall efficiency.
  • Users value the seamless CRM integration of Samespace, enhancing their workflow management and efficiency.
  • Users value the customization options in Samespace, enhancing their workflow and optimizing task management effectively.
Cons
  • Users often experience connection issues with Samespace, causing frustration despite otherwise positive feedback.
  • Users experience limited AI capabilities, resulting in occasional headaches and connection issues impacting overall satisfaction.
  • Users experience integration issues that lead to frustrations and hinder seamless functionality in Samespace.
  • Users find the language limitations in Samespace cumbersome, leading to occasional frustrations with customization options.
  • Users find the limited customization options frustrating, leading to occasional headaches during use.

What Are Recent G2 Reviews of Samespace?