Chatdrill

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Chatdrill is live chat and AI chatbot software that helps teams engage website visitors in real time and automate responses to FAQs. It combines live chat, an AI agent trained on custom content, a shared team inbox, automation workflows, and visitor tracking in one platform. Live chat supports instant messaging, typing previews, file sharing, and templates, while proactive triggers activate based on visitor behavior like page views and time on site. The customizable chat widget matches brand specifications. The AI agent provides accurate, multilingual responses and hands off complex queries to human agents. The Team Inbox centralizes conversations across channels, ensuring consistent customer records. Automation workflows manage tasks like proactive messaging and routing. Visitor tracking reveals browsing behavior, traffic sources, and lead scores. Analytics offer insights into conversation volume, response times, resolution times, and customer satisfaction.