---
title: IMsupporting Reviews
meta_title: 'IMsupporting Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how IMsupporting works for a business like yours.
aggregate_rating:
  rating_value: 4.3
  review_count: 2
  scale: '5'
date_modified: '2026-06-14'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---

# IMsupporting Reviews
**Vendor:** IMsupporting  
**Category:** [Live Chat Software](https://www.g2.com/categories/live-chat)  
**Average Rating:** 4.3/5.0  
**Total Reviews:** 2
## About IMsupporting
IMsupporting is a hybrid live chat platform designed for modern businesses that want real customer conversations—powered by both AI and human agents. Unlike generic chat tools, IMsupporting provides highly bespoke solutions tailored to each organisation’s processes, systems, and customer needs. Our platform supports deep integrations, custom workflows, and secure deployments for enterprise, public sector, and regulated environments. For larger organisations, we deliver dedicated live chat solutions built around specific operational requirements, including system integrations, custom routing, and AI-assisted agents. For smaller businesses, we offer a streamlined live chat product that delivers powerful features without the complexity of large-scale installations, allowing teams to get started quickly and scale as they grow. Whether you need a simple website chat or a fully integrated hybrid AI and human support platform, IMsupporting adapts to your business—not the other way around.




## IMsupporting Reviews
  ### 1. great experience with live supporting

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sandro G. | customer support head, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 25, 2022

**What do you like best about IMsupporting?**

I like it to be able to monitor agents, visitors and you can have visibility on the live reporting, which is very helpful during the live operations. You can also integrate other software, which is great advantage .

**What do you dislike about IMsupporting?**

There were elements of the product CHATBOT that were not easy to use, and the quality of functionality can also be improved sometimes. There is an issue with the loading speed, but it happens very seldom.

**Recommendations to others considering IMsupporting:**

For thoes who are looking for excellent software for the customer service project, IMsupporting is for you; it will help you solve ongoing customer issues.

**What problems is IMsupporting solving and how is that benefiting you?**

We opened a live casino about six months ago, and there was a great challenge to handle the multiple customer conversations at the same time, so we chose IMsupporting, and it helped us with that issue.

  ### 2. Easy interface

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Machinery | Enterprise (> 1000 emp.)

**Reviewed Date:** May 15, 2018

**What do you like best about IMsupporting?**

Being able to chat realtime with a support agent and quickly get my query resolved

**What do you dislike about IMsupporting?**

Being unable to carry on from past chat history or reach the same agent after the session was ended

**Recommendations to others considering IMsupporting:**

Would suggest that you use the trial feature first before buying the full version

**What problems is IMsupporting solving and how is that benefiting you?**

Helped me solve a variety of technical support issues making me more productive



- [View IMsupporting pricing details and edition comparison](https://www.g2.com/products/imsupporting/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-02+22%3A31%3A38+-0500&secure%5Bsession_id%5D=3eb4f314-d3e1-48f0-918f-1ec1969354dd&secure%5Btoken%5D=b0f00aef77114c5da7a4dd98a10965c780dec2625a7e510023ac6ed94fa541fa&format=llm_user)

## IMsupporting Features
**Generative AI**
- AI Text Generation
- AI Text Summarization

**Communication**
- Pop-up Chat
- Notifications
- Targeted Emails
- In-App Messaging
- Co-Browsing

** Internal Use**
- Customization 
- Conversation Archiving
- Lead Development
- Knowledge Base
- Team Inbox 
- Customer Profiles

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