Top Free Live Chat Software - Page 10

How Many Live Chat Software Products Does G2 Track?

Total Products under this Category: 486

Category Stats (Sep 2026)

  • Average Rating: 4.47/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: social.plus (+1.25%) - Among all products in this category, social.plus recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank Live Chat Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 101,300+ Authentic Reviews
  • 486+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Live Chat Software

G2 Grid® for Live Chat Software plotting products by satisfaction and market presence

Highlighted products: Zendesk for Customer Service, Agentforce Service (formerly Salesforce Service Cloud), Qualified, Fin, Zoho Desk, WhatsApp Business Platform, Podium, and Tidio.

Underlying data: [Grid® JSON](https://www.g2.com/categories/live-chat/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=qualified&focus%5B%5D=fin&focus%5B%5D=zoho-desk&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=podium&focus%5B%5D=tidio)

Hey Oliver

“Hey Oliver” is a marketing automation tool that tracks and monitors each one of your website visitors, their behavior and browsing patterns in real-time. At the same time, it identifies potential clients by analyzing their behavior and transaction data and gets insights into what each customer is looking for or interested in. With the help of our lead scoring algorithm, “Hey Oliver” can identify both positive and negative customers, nurture and process them with the use of a full suite of sophisticated tools. Website leads can get automated, personalized and engaged actions aiming to increase engagement, build trust with the company and help them progress along the sales funnel, fill in an enquiry form, contact the company or whatever the marketing strategy is. “Hey Oliver” can run marketing campaigns to reach potential customers even if they are not browsing the website at the time, via inbound marketing, push notifications, email marketing and real time chat. With Hey Oliver, you can create simple marketing campaigns such as a simple announcement, or more advanced campaigns based on criteria, for example, to reach a group of visitors with an offer who are at least 40% interested in a double bed room in London, with sea-view, coming from Germany in July.

Average Rating: 4.4/5.0

Total Reviews: 16

How Do G2 Users Rate Hey Oliver?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.1/10)
  • Lead Development: 8.8/10 (Category avg: 8.5/10)
  • Customization : 8.8/10 (Category avg: 8.5/10)
  • Co-Browsing: 9.2/10 (Category avg: 8.1/10)

Who Is the Company Behind Hey Oliver?

  • Seller: Hey Oliver Limited
  • Year Founded: 2016
  • HQ Location: Nicosia, Nicosia
  • Twitter: @HeyOlivercom
    694 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Marketing and Advertising
  • Company Size: 56% Small, 44% Medium

What Are Recent G2 Reviews of Hey Oliver?

What Are G2 Users Discussing About Hey Oliver?

Messangi

Messangi is a unified multichannel engagement platform designed to help enterprises, independent software vendors (ISVs), and business process outsourcing (BPO) companies connect their operational systems to the communication channels their customers prefer, including SMS, WhatsApp, RCS, Email, and Voice. This platform goes beyond traditional messaging solutions by treating communication as an integral part of business workflows rather than just a series of disconnected interactions. The product is particularly beneficial for organizations that require a comprehensive communications infrastructure. Messangi offers an API-first Communications Platform as a Service (CPaaS) tailored for developers, a No-Code Broadcast User Interface (UI) for operations teams, and a fully white-labeled multi-tenant platform for service providers looking to create their own branded engagement solutions. This versatility makes Messangi suitable for a wide range of industries, from telecommunications to customer service, where effective communication is crucial for operational success. One of the standout features of Messangi is its "Invisible Engine," which empowers BPOs and telecommunications companies to move away from reselling vendor-branded tools. Instead, they can utilize Messangi's white-label infrastructure to launch proprietary digital engagement platforms in a matter of days. This capability allows businesses to maintain control over their brand, client relationships, and profit margins, ultimately enhancing their market position. Messangi also addresses specific regional challenges, particularly in Latin America and the Caribbean, where it excels in solving the "last mile" problem that larger global companies often struggle with. The platform provides unmatched local route compliance, local billing, and hands-on WhatsApp Business onboarding, making it a valuable resource in high-friction markets. Additionally, Messangi facilitates workflow orchestration by allowing seamless transitions between AI-powered chatbots and live agents, as well as automating alerts and notifications directly from existing customer relationship management (CRM), enterprise resource planning (ERP), and billing systems. By consolidating their technology stack with Messangi, organizations can stop margin erosion caused by managing multiple disconnected messaging tools. The platform accelerates speed-to-market, enabling businesses to launch verified WhatsApp campaigns and create multi-tenant client environments significantly faster than traditional methods. Furthermore, Messangi helps companies scale without increasing headcount by deflecting tier-one support queries through integrated bots, allowing human resources to focus on high-value interactions. This combination of features positions Messangi as a comprehensive solution for modern communication challenges faced by enterprises today.

Average Rating: 4.7/5.0

Total Reviews: 15

How Do G2 Users Rate Messangi?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.1/10)
  • Lead Development: 10.0/10 (Category avg: 8.5/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Co-Browsing: 10.0/10 (Category avg: 8.1/10)

Who Is the Company Behind Messangi?

  • Seller: Messangi
  • Company Website:
  • Year Founded: 2001
  • HQ Location: Miami, Florida
  • Twitter: @messangi
    792 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    55 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 56% Small, 44% Medium

What Do G2 Reviewers Say About Messangi?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Messangi, enabling streamlined communication and efficient customer engagement across multiple channels.
  • Users praise the responsive and knowledgeable customer support of Messangi, appreciating their timely assistance anytime.
  • Users value the easy integrations in Messangi, enhancing communication and streamlining customer engagement effectively.
  • Users appreciate the seamless integration of multiple communication channels in Messangi, enhancing customer engagement and efficiency.
  • Users love the personalized communication of Messangi, which enhances engagement and improves efficiency in reaching audiences.
Cons
  • Users find the reporting features challenging, wishing for improved granularity and direct dashboard insights.
  • Users find the complex setup of Messangi challenging, often requiring specialized expertise for integration with other software.
  • Users desire improved dashboard functionalities, seeking more detailed reporting features for easier data access.
  • Users find the difficult setup of Messangi challenging, often needing expert help for software integration.
  • Users note inadequate reporting features in Messangi, suggesting improvements for better data visibility and granularity.

What Are Recent G2 Reviews of Messangi?

social.plus

social.plus is the leading engagement infrastructure for consumer apps. We offer pre-built components that make it easy to add social and interactive experiences to any app without building from scratch, helping turn episodic usage into daily engagement and stronger retention. Every interaction generates valuable first-party data and insights that translate into measurable business outcomes across the customer lifecycle. Global brands across retail, fitness and wellness, sports, and media, including Ulta Beauty, Noom, Smart Fit, and Harley-Davidson, use social.plus to improve their app experience, deepen customer relationships, and keep users engaged beyond transactions. social.plus makes it easy to launch new engagement features without a heavy engineering lift. Plug in the components you need and start driving usage and collecting data immediately. What makes social.plus unique is that we provide everything brands need to grow, understand, and monetize app engagement in one platform: the technology to launch new experiences quickly, AI-powered moderation to keep interactions safe, AI-powered analytics to understand user behavior and growth drivers, and commerce tools to turn insights into revenue.

Average Rating: 4.4/5.0

Total Reviews: 16

How Do G2 Users Rate social.plus?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)
  • Lead Development: 10.0/10 (Category avg: 8.5/10)
  • Customization : 8.6/10 (Category avg: 8.5/10)
  • Co-Browsing: 10.0/10 (Category avg: 8.1/10)

Who Is the Company Behind social.plus?

  • Seller: social.plus
  • Year Founded: 2021
  • HQ Location: London, GB
  • Twitter: @socialpluscorp
    476 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    231 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Medium, 50% Small

What Do G2 Reviewers Say About social.plus?

AI-generated summary from verified user reviews

Pros
  • Users highlight the ease of use of Social+, making setup and management efficient and user-friendly.
  • Users highlight the easy integrations of social.plus, significantly speeding up the setup of new features.
  • Users appreciate the easy setup of Social+, enabling seamless management of social media interactions and updates.
  • Users value the comprehensive tools and seamless collaboration provided by Social+ for managing social media effectively.
  • Users value the centralized management of Social+, enhancing collaboration and efficiency across all social media platforms.
Cons
  • Users find the complex usage challenging initially, though it becomes easier with time and good support.
  • Users find the limited features in social.plus hinder their ability to effectively manage communities and utilize the product.
  • Users feel the automation complexity of social.plus could be improved for a more seamless experience.
  • Users face challenges due to dashboard issues that limit effective management and rely on outdated documentation.
  • Users find the difficult learning process challenging initially, but subsequent implementation becomes easier over time.

What Are Recent G2 Reviews of social.plus?

Futr

Futr is a chat-as-a-service platform that is supercharging customer service capabilities with auto, live, video & social chat - in any language and on any channel. With clients including a number of police forces, leading retailers and charities, Futr is helping smart organisations connect with their audiences through always on, always instant, always insightful chat services. Don't take our word for it. Try out the Futr platform for free with our one-month trial! - Instant Auto Chat deployment - Tracked usage & benchmarked ROI - Dedicated support with scheduled check-in's - End of trial business case review - No obligation - no credit card required

Average Rating: 4.7/5.0

Total Reviews: 21

How Do G2 Users Rate Futr?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Lead Development: 10.0/10 (Category avg: 8.5/10)
  • Customization : 9.4/10 (Category avg: 8.5/10)

Who Is the Company Behind Futr?

  • Seller: Futr
  • Year Founded: 2017
  • HQ Location: London, England
  • LinkedIn® Page: www.linkedin.com
    8 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 48% Medium, 38% Small

What Are Recent G2 Reviews of Futr?

Rhino Support

Help Desk Software

Average Rating: 4.2/5.0

Total Reviews: 11

How Do G2 Users Rate Rhino Support?

  • Has the product been a good partner in doing business?: 7.9/10 (Category avg: 9.1/10)
  • Lead Development: 7.9/10 (Category avg: 8.5/10)
  • Customization : 8.8/10 (Category avg: 8.5/10)

Who Is the Company Behind Rhino Support?

  • Seller: Rhino Support
  • Year Founded: 2010
  • HQ Location: Ogden,UT
  • Twitter: @rhinosupport
    794 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 36% Medium, 36% Small

What Are Recent G2 Reviews of Rhino Support?

SmatBot

SmatBot, a subsidiary of ByteQuark Solutions, is a leading player in the AI-Powered chatbot industry with a presence globally in the United States, Middle East, and India with 5000+ active users. Our omnichannel, multilingual ( 50+ languages ) AI Chatbot platform is an easy-to-use, coding-free, feature-rich tool that provides instant, real-time support across channels (website, mobile app, Messenger, Instagram, WhatsApp, etc). Some of our capabilities include: ✅ Generating leads, ✅ Customer support, ✅ Answering FAQs, ✅ Live chat ✅ Whatsapp Marketing & Promotional Messaging ✅ OCR scanning, ✅ Email & SMS OTP validation ✅ Adwords tracking, ✅ Intent mapping ✅ Context Based Automation Best for : ✅ D2C e-commerce, ✅ Education ✅ Logistics ✅ Real estate ✅ Hospitality ✅ Healthcare ✅ Fintech

Average Rating: 4.5/5.0

Total Reviews: 24

How Do G2 Users Rate SmatBot?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)

Who Is the Company Behind SmatBot?

  • Seller: SmatBot
  • Year Founded: 2015
  • HQ Location: Hyderabad, Telengana
  • LinkedIn® Page: www.linkedin.com
    32 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 70% Small, 26% Medium

What Are Recent G2 Reviews of SmatBot?

Certainly

Most AI vendors will sell you a resolution rate. We would rather sell you a better relationship with your customers. Certainly is an agentic AI platform for CX teams. Your AI agents work across every omnichannel surface, draw on web search and your own knowledge, connect to live systems through MCP servers, call tools, and follow the prompts you write. You stay in control of the intelligence layer because we are LLM agnostic. Reporting is where we get a little obsessive. Volume and containment matter, but so does the quiet stuff: the question asked five different ways, the policy that confuses people, the moment a customer almost gave up. We help you see it. We are not the cheapest path to a bot. We are the team that sits with you, learns your product, sets honest expectations, and keeps tuning long after launch. If your product is layered, your customers matter, and good enough is not good enough, we will get on well. Certainly is trusted by brands such as Feastables, Carlsberg, Credissimo, Fintiba, QuadLock, Rockwool and many more well known names.

Average Rating: 4.8/5.0

Total Reviews: 11

How Do G2 Users Rate Certainly?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.1/10)

Who Is the Company Behind Certainly?

  • Seller: Certainly Group ApS
  • Year Founded: 2017
  • HQ Location: Copenhagen , Capital Region
  • Twitter: @Certainly_io
    161 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    17 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 55% Medium, 36% Small

What Do G2 Reviewers Say About Certainly?

AI-generated summary from verified user reviews

Pros
  • Users praise the fast and intuitive AI technology that enables easy integration and tailored chatbot development.
  • Users praise the automation capabilities of Certainly, highlighting its responsiveness and seamless integration with other platforms.
  • Users appreciate the easy integrations of Certainly, enabling seamless connections with various platforms for enhanced functionality.
  • Users value the seamless integrations with platforms like ChatGPT and Zendesk, enhancing their customer support experience.
  • Users value the fast and seamless AI integration, enhancing user experience and providing tailored responses effectively.
Cons
  • Users find AI limitations frustrating, as they cannot manually upload spreadsheets for bot training, hindering efficiency.
  • Users express frustration with the inability to upload responses and train the bot manually, finding it time-consuming to hand-type each entry.
  • Users note that data analytics issues require rework, though updates indicate ongoing improvements by the team.
  • Users are frustrated by the inability to upload spreadsheets for training bots, limiting customization and efficiency.
  • Users dislike the lack of manual upload options for spreadsheets, limiting flexibility in training their bot.

What Are Recent G2 Reviews of Certainly?

What Are G2 Users Discussing About Certainly?

Intelswift

Intelswift is an AI-powered customer support platform designed to reduce support costs and increase customer satisfaction. The platform combines AI agents, an omnichannel helpdesk, live chat, analytics, and workflow automation into a single solution. Intelswift enables teams to automate repetitive customer inquiries, reduce response times, and maintain high service quality across all communication channels. Key features include: • AI Agents & Chatbots that handle frequently asked questions 24/7 using the company’s knowledge base • Swift AI Copilot that assists human agents with real-time response suggestions and contextual insights • Omnichannel Support that centralizes conversations from live chat, email, and messaging platforms in one workspace • Seamless Human Handoff, allowing AI to transfer conversations to live agents when needed • Advanced Analytics & Reporting to track performance metrics such as response time, resolution rate, and customer satisfaction Benefits for businesses: • Faster response times and improved customer satisfaction • Reduced workload for support teams through intelligent automation • No-code setup, making it easy to deploy without technical expertise • Flexible integrations with existing CRM and business tools The platform is built with a no-code setup, making it easy for teams to deploy AI workflows, update knowledge bases, and customize automation without technical expertise. Intelswift also integrates with popular CRM systems and business tools, allowing companies to fit AI-driven support into their existing processes. By automating routine requests, improving agent efficiency, and shortening response times, Intelswift helps SaaS companies, e-commerce businesses, and growing teams scale customer support without increasing headcount. The result is lower operational costs, improved customer satisfaction, and a more efficient support operation.

Average Rating: 4.7/5.0

Total Reviews: 20

How Do G2 Users Rate Intelswift?

  • Lead Development: 10.0/10 (Category avg: 8.5/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Co-Browsing: 10.0/10 (Category avg: 8.1/10)

Who Is the Company Behind Intelswift?

Who Uses This Product?

  • Company Size: 35% Small, 20% Medium

What Do G2 Reviewers Say About Intelswift?

AI-generated summary from verified user reviews

Pros
  • Users value the automation features of Intelswift, streamlining tasks and enhancing efficiency across various communication channels.
  • Users praise the ease of use of Intelswift, appreciating the quick setup and seamless automation features.
  • Users value the efficiency of Intelswift, as it streamlines customer support and saves significant time through automation.
  • Users appreciate the all-in-one unified workspace of Intelswift, enhancing efficiency by consolidating communication and automating tasks.
  • Users value the powerful automation features of Intelswift, streamlining tasks and enhancing team efficiency significantly.
Cons
  • Users find the learning curve steep, with initial setup and customization requiring considerable time and effort.
  • Users indicate that search and filtering improvements are needed for a more efficient experience with Intelswift.
  • Users find Intelswift's setup process not intuitive, requiring time and effort for customization and initial configuration.
  • Users find the difficult setup of Intelswift challenging, particularly with AI agents and automation configurations.
  • Users find the limited customization options challenging, as setup and configuration can be time-consuming and complex.

What Are Recent G2 Reviews of Intelswift?

Sociocs

Handle business texting, messaging app conversations, online reviews & questions, social media comments & replies, contact form submissions using a single tool.

Average Rating: 4.9/5.0

Total Reviews: 7

How Do G2 Users Rate Sociocs?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.1/10)
  • Lead Development: 8.3/10 (Category avg: 8.5/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)

Who Is the Company Behind Sociocs?

  • Seller: Sociocs
  • Year Founded: 2019
  • HQ Location: N/A
  • Twitter: @sociocs
    16 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 86% Small, 14% Medium

What Do G2 Reviewers Say About Sociocs?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the seamless automation of Sociocs, simplifying tasks and enhancing efficiency across social media platforms.
  • Users love the seamless automation features of Sociocs, making text campaigns and ticket management effortless.
  • Users value the easy automation and integration of Sociocs, enhancing their case management and communication efficiency.
  • Users appreciate the centralized management of Sociocs, simplifying ticket handling and boosting efficiency in digital campaigns.
  • Users find Sociocs to be incredibly easy to use, streamlining text campaigns and integration with social media.

What Are Recent G2 Reviews of Sociocs?

What Are G2 Users Discussing About Sociocs?

Chatgen.ai

Chatgen is a hybrid bot chat platform with custom bots. With Chatgen, you can automatically convert anonymous site visitors to qualifying leads and also book more meets 24/7" ChatGen has built a Machine Learning (ML)- backed engine that enables businesses to have chatbots that can converse with users. These chatbots aid businesses across functions: Marketing: From basic chatbots, conversational landing pages to generate leads and conversational Ads to optimize CTR to embedded bots that optimize Click to Action. Chatgen primarily is used to maximize your lead capture not only on the Website but also at places where your visitors visit your brand Support: Chatbots that use AI to build automated responses to common customer queries, freeing up the support staff to deal with more pressing customer support challenges. #customersupportautomation Product discovery: Chatbots that make product discovery easy for online shoppers — increasing sales and building loyalty for eCommerce companies.

Average Rating: 4.7/5.0

Total Reviews: 5

How Do G2 Users Rate Chatgen.ai?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Lead Development: 8.9/10 (Category avg: 8.5/10)
  • Customization : 9.4/10 (Category avg: 8.5/10)

Who Is the Company Behind Chatgen.ai?

  • Seller: Chatgen.ai
  • Year Founded: 2019
  • HQ Location: Los Angeles, US
  • Twitter: @wordpress
    611,638 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    9 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 60% Small, 40% Medium

What Do G2 Reviewers Say About Chatgen.ai?

AI-generated summary from verified user reviews

Pros
  • Users find Chatgen.ai to be a great time-saver for responding to reviews and other tasks efficiently.

What Are Recent G2 Reviews of Chatgen.ai?

Engageware

Engageware (formerly TimeTrade SilverCloud), provides industry-leading technology and expert know-how to help organizations better engage their customers. Trusted by more than 500 organizations, our self-service, appointment scheduling, and knowledge management solutions – combined and integrated with those of our market-leading partners – make it easy for customers to answer their questions quickly, connect to the right resources when scheduled expertise is needed, and get a consistent, efficient experience when help from a representative is required. Organizations that use our customer engagement solutions deliver quality customer experiences no matter the channel — enabling faster growth with greater efficiency.

Average Rating: 4.4/5.0

Total Reviews: 128

How Do G2 Users Rate Engageware?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)
  • Lead Development: 5.0/10 (Category avg: 8.5/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Co-Browsing: 5.0/10 (Category avg: 8.1/10)

Who Is the Company Behind Engageware?

  • Seller: Engageware
  • Year Founded: 2000
  • HQ Location: Tewksbury, MA
  • Twitter: @engageware
    2,865 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    104 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Sales Consultant
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 50% Medium, 34% Large

What Do G2 Reviewers Say About Engageware?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Engageware, facilitating appointment scheduling and enhancing team collaboration effortlessly.
  • Users appreciate the impactful client engagement of Engageware, enhancing performance and streamlining appointment scheduling.
  • Users value the excellent customer support from Engageware, enhancing our team's efficiency and collaboration significantly.
  • Users value the efficiency of Engageware, enhancing client engagement and streamlining appointment scheduling and knowledge sharing.
  • Users value the resourceful knowledge base of Engageware, facilitating effective communication and enhancing team collaboration.
Cons
  • Users find Engageware to be expensive, especially when trying to meet subscription requirements and navigating its complexities.
  • Users experience layout issues with Engageware, citing disorganization and difficulty in managing content access effectively.
  • Users find the learning curve steep with Engageware, facing complexities compared to other scheduling apps.
  • Users find the complexity of Engageware challenging, particularly in pricing and the configuration process requiring extensive technical support.
  • Users experience integration issues with Engageware, particularly with calendar syncing and a lack of modern UI.

What Are Recent G2 Reviews of Engageware?

What Are G2 Users Discussing About Engageware?

LiveAdmins

LiveAdmins is one of the leading live chat service providers in the industry with over 13,000 clients worldwide. Founded in 2002 and headquartered in Chicago, LiveAdmins offers the most innovative and easy-to-use live help solution allowing businesses from a variety of industries to provide instant online customer support and proactively sell their products and services. We create customized chat solution, AI powered chatbots, or be your point of contact solution, tailored to meet the unique industry needs. Be inclusive with our multilingual chat service and cater to diverse audiences. By partnering with LiveAdmins, you can elevate your online customer experience.

Average Rating: 4.8/5.0

Total Reviews: 5

How Do G2 Users Rate LiveAdmins?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Lead Development: 10.0/10 (Category avg: 8.5/10)
  • Customization : 5.0/10 (Category avg: 8.5/10)
  • Co-Browsing: 6.7/10 (Category avg: 8.1/10)

Who Is the Company Behind LiveAdmins?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of LiveAdmins?

Massively.ai

Massively is a Toronto-based conversational AI platform founded in 2014. We help businesses, creators, and enterprise brands automate conversations across their website, Instagram DMs, Facebook Messenger, and SMS — turning every interaction into an opportunity to serve, sell, and retain customers. MAT by Massively — No-Code AI Chatbot for Your Website Train an AI chatbot on your website content in minutes by entering your URL. MAT reads up to 50 pages, trains on your existing content, and is ready to answer customer questions in your voice — no developers, no data entry, no lengthy setup. Deploy to your website with one line of code, or connect to Instagram, Facebook Messenger, SMS, and Zendesk. Free plan available. Massively AI — GPT-Powered Smart Answers Massively AI goes beyond scripted responses. Trained on your website content, it synthesises accurate, on-brand answers to free-text questions your customers actually ask. Included in the Business plan at $39/month. Works across website chat, Instagram DMs, and Facebook Messenger from a single platform. DM Canvas — Shoppable Instagram & Messenger Storefront DM Canvas is the only visual, swipeable storefront delivered directly inside an Instagram DM or Facebook Messenger conversation. When a follower comments a keyword or sends a DM, Massively automatically replies with a branded carousel of up to 10 cards — images, headlines, descriptions, and buy buttons — all inside the social app. No redirect, no link-in-bio needed. Auto DM. Comment-to-Unlock Automatically DM anyone who comments a specific keyword on your Instagram post, Reel, Story, or Facebook post — instantly, 24/7, fully compliant with Meta's platform policies. Massively is a Meta Official Partner. Customer Service Automation Automate up to 80% of routine support questions across website, Instagram, Messenger, and SMS. Seamless live chat handoff to human agents when needed. Official Zendesk partner — creates tickets with full conversation context automatically. Entertainment & Engagement Custom conversational campaign builds for film studios, entertainment brands, gaming companies, and media publishers. ARGs, character chat AI personas, lore drops, sorting quizzes, countdown mechanics, and chat-enabled display ads. Clients include Paramount Pictures, Focus Features, CBS, and 20th Century Fox. Key results from our clients: 80% of support tickets automated — CALECIM® Professional Under 5 second response time — CALECIM® Professional 24% better lead-to-booking rate — Hello Sugar 400% more sign-ups vs link-in-bio — CALECIM® Comment-to-Unlock campaign 38 messages per user / 59% completion rate — Mission: Impossible campaign Integrations: Shopify, Webflow, Zendesk, HubSpot, Salesforce, Zapier (7,000+ apps), Google Analytics Pricing: Free plan available (50 chats/month). Paid plans from $15/month. No credit card required. Meta Official Partner · Zendesk Official Partner · Trusted since 2014

Average Rating: 5.0/5.0

Total Reviews: 7

How Do G2 Users Rate Massively.ai?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind Massively.ai?

  • Seller: Massively
  • Year Founded: 2014
  • HQ Location: Toronto, CA
  • Twitter: @massively_ai
    447 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    5 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 57% Small, 29% Medium

What Do G2 Reviewers Say About Massively.ai?

AI-generated summary from verified user reviews

Pros
  • Users value the intuitive AI integration of Massively.ai, enhancing branding and customer engagement significantly.
  • Users value the natural and intuitive customer engagement that Massively.ai offers, enhancing communication and branding efforts.
  • Users value the natural and intuitive engagement provided by Massively.ai, enhancing communication with clients and audiences.
  • Users highlight the natural and intuitive communication style of Massively.ai, enhancing client engagement and branding efforts.

What Are Recent G2 Reviews of Massively.ai?

What Are G2 Users Discussing About Massively.ai?

UseResponse

UseResponse is a powerful Customer Support & Feedback Suite that combines the functionality of Omni-channel Support Ticketing Center, Feedback Community Forum, Live Chat , and Knowledge Base. UseResponse helps companies to improve customer support by introducing better customer self-service with the help of smart automation, chatbots, public communities, and embeddable knowledge base functionality. The system is highly customizable and can be used as SaaS & Self-Hosted solution with 100 % open code.

Average Rating: 4.5/5.0

Total Reviews: 22

How Do G2 Users Rate UseResponse?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.1/10)
  • Customization : 8.7/10 (Category avg: 8.5/10)

Who Is the Company Behind UseResponse?

  • Seller: UseResponse
  • Year Founded: 2014
  • HQ Location: Long Beach, NY
  • Twitter: @Use_Response
    183 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 45% Medium, 41% Small

What Are Recent G2 Reviews of UseResponse?

What Are G2 Users Discussing About UseResponse?

AskSpot

AskSpot is a type of AI agent platform that helps e-commerce businesses automate customer service operations across live chat, email, and marketplace inboxes. The platform is designed for online retailers and e-commerce teams that handle high volumes of customer inquiries related to products, orders, delivery, returns, and payments. It integrates with existing e-commerce infrastructure - including storefronts, order management systems, ERPs, helpdesk tools, and marketplace inboxes - to resolve customer queries without human involvement. AskSpot consists of two core components: 1. The Chat Agent embeds on a website and responds to customer questions in real time, pulling data from product feeds, order records, and knowledge bases to generate accurate, context-specific answers. 2. The Inbox Agent connects to helpdesk platforms and marketplace inboxes, reads incoming tickets, classifies request types, fetches relevant data from connected systems, and either resolves tickets automatically or generates draft replies for human agents to review. Key features and capabilities: - AI-powered product guidance - answers detailed product questions, provides category-specific purchase advice, and handles queries from product pages using live catalogue data - Order management automation - checks order status, processes address changes, handles cancellations, return requests, and payment retries directly within the chat or inbox - Helpdesk ticket processing - classifies, prioritises, categorises, and resolves incoming support tickets; generates draft replies saving agent handling time - Multilingual support - handles customer interactions in 20+ languages using generative AI, without rule-based translation workflows - Multi-channel coverage - operates across website chat, email helpdesks, and marketplace inboxes including Allegro and Amazon - API-based integrations - connects to any e-commerce platform, ERP, or OMS that exposes an API, including IdoSell, Shopify, Thulium, and FreshDesk AskSpot uses a multi-model AI architecture that selects the appropriate model based on query type. Responses are generated from the merchant's own data rather than general AI knowledge, reducing the risk of inaccurate or fabricated answers. The platform is hosted on Microsoft Azure and includes a GDPR-compliant data processing agreement as standard. Pricing is pay-per-use, based on resolved conversations and processed tickets.

Average Rating: 4.9/5.0

Total Reviews: 5

How Do G2 Users Rate AskSpot?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)

Who Is the Company Behind AskSpot?

  • Seller: AskSpot.io
  • HQ Location: 31-864, al. Jana Pawła II 43b, Cracow, Poland
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 60% Small, 40% Medium

What Are Recent G2 Reviews of AskSpot?