Best Incident Management Software - Page 2

How Many Incident Management Software Products Does G2 Track?

Total Products under this Category: 298

Category Stats (Nov 2026)

  • Average Rating: 4.43/5 (↓0.01 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: All Quiet (+0.78%) - Among all products in this category, All Quiet recorded the largest rating increase compared to last month

Last updated: November 02, 2026

How Does G2 Rank Incident Management Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 20,800+ Authentic Reviews
  • 298+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Incident Management Software

G2 Grid® for Incident Management Software plotting products by satisfaction and market presence

Highlighted products: ServiceNow IT Service Management, NinjaOne, xMatters, Jira Service Management, Freshservice, Rootly, PagerDuty, and New Relic.

Underlying data: [Grid® JSON](https://www.g2.com/categories/incident-management/grids.json?focus%5B%5D=servicenow-it-service-management&focus%5B%5D=ninjaone&focus%5B%5D=xmatters&focus%5B%5D=jira-service-management&focus%5B%5D=freshservice&focus%5B%5D=rootly&focus%5B%5D=pagerduty&focus%5B%5D=new-relic&segment=all)

ZIF

The Zero Incident Framework (ZIF) is an AI-Ops based platform delivering enhanced network operations management around asset discovery, hybrid infrastructure monitoring, Proactive detection, and automation. The platform harnesses unique features from high-end technologies like artificial intelligence, machine learning, and intelligent automation. ZIF components provide organizations with full-fledged proactivity and a level of resilience that would enable increased availability and ‘zero outages’ in any environment be it cloud, on-premises, or hybrid IT infrastructure. ZIF is an AI-Ops platform that enables proactive detection and remediation of potential events helping organizations drive towards a Zero Incident Enterprise™.

Average Rating: 4.5/5.0

Total Reviews: 17

How Do G2 Users Rate ZIF?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 8.8/10 (Category avg: 8.8/10)
  • Constant Monitoring: 9.2/10 (Category avg: 9.0/10)
  • AI Text Generation: 10.0/10 (Category avg: 7.3/10)

Who Is the Company Behind ZIF?

  • Seller: Neurealm
  • Year Founded: 1998
  • HQ Location: Princeton, US
  • LinkedIn® Page: linkedin.com
    3,635 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Analyst
  • Top Industries: Banking
  • Company Size: 50% Large, 50% Small

What Are Recent G2 Reviews of ZIF?

What Are G2 Users Discussing About ZIF?

Better Stack

Better Stack is an eBPF-based, AI SRE observability tool. It helps engineers ship high-quality software faster and be the hero of their engineering teams.

Average Rating: 4.8/5.0

Total Reviews: 342

How Do G2 Users Rate Better Stack?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 9.3/10 (Category avg: 8.8/10)
  • Constant Monitoring: 9.6/10 (Category avg: 9.0/10)
  • AI Text Generation: 6.8/10 (Category avg: 7.3/10)

Who Is the Company Behind Better Stack?

Who Uses This Product?

  • Who Uses This: CEO, Founder
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 88% Small, 8% Medium

What Do G2 Reviewers Say About Better Stack?

AI-generated summary from verified user reviews

Pros
  • Users highlight the ease of setup with Better Stack, enabling quick and efficient implementation of services.
  • Users love the easy setup of Better Stack, enabling quick integration and effective monitoring in no time.
  • Users love the clean and intuitive user interface of Better Stack, making setup and configuration effortless.
  • Users love the easy setup of Better Stack, finding it quick and straightforward to get started with.
  • Users appreciate the instant notifications from Better Stack's alerting system, allowing quick responses to downtime incidents.
Cons
  • Users find the high pricing of Better Stack challenging for non-commercial and hobbyist projects.
  • Users find Better Stack's missing features like 2FA limitations and log monitoring flexibility hinder overall user experience.
  • Users are concerned about the limited features in Better Stack, particularly with advanced options restricted to the paid tier.
  • Users express concerns about pricing issues, wishing for more flexible options and lower tiers for small projects.
  • Users find the advanced logging features and documentation lacking, making it challenging for new users to navigate effectively.

What Are Recent G2 Reviews of Better Stack?

What Are G2 Users Discussing About Better Stack?

Sherlocks.ai

Sherlocks.ai is an AI-driven SRE management tool that handles alerts, automates root cause analysis in seconds, and ensures system reliability 24/7. Your AI SRE teammate keeps your team from being awake at 2 AM, intelligently managing incidents, executing runbooks, and providing real-time insights. It helps teams prevent downtime, reduce operational toil, and maintain high-performing systems. Integrations takes less than 30 minutes. Sherlocks.ai connects seamlessly with popular observability and cloud tools like Kubernetes, Datadog, Prometheus, AWS, New Relic, and sends notifications directly to Slack.

Average Rating: 4.9/5.0

Total Reviews: 29

How Do G2 Users Rate Sherlocks.ai?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 10.0/10 (Category avg: 8.8/10)
  • Constant Monitoring: 9.1/10 (Category avg: 9.0/10)
  • AI Text Generation: 9.5/10 (Category avg: 7.3/10)

Who Is the Company Behind Sherlocks.ai?

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 52% Small, 38% Medium

What Do G2 Reviewers Say About Sherlocks.ai?

AI-generated summary from verified user reviews

Pros
  • Users highlight the seamless Slack integration of Sherlocks.ai, enhancing speed and efficiency in resolving technical issues.
  • Users value the efficient alert management of Sherlocks.ai, enhancing collaboration and significantly reducing troubleshooting time.
  • Users praise the flexible integrations of Sherlocks.ai, streamlining problem-solving across diverse infrastructures and tools.
  • Users value the high level of customer satisfaction achieved through efficient troubleshooting and actionable insights with Sherlocks.ai.
  • Users praise the ease of use of Sherlocks.ai, facilitating swift investigations and resolution of issues through Slack integration.
Cons
  • Users experience bug issues like missed edge cases and false alerts, though support is responsive to feedback.
  • Users find the initial configuration complex, but appreciate the responsive support for resolving issues quickly.
  • Users face notification issues with noisy alerts from unique flows, needing extra support for optimal tuning.
  • Users report encountering automation errors that necessitate manual adjustments or custom webhook setups, complicating usability.
  • Users experience a complex setup process initially, requiring adjustments and support for custom configurations.

What Are Recent G2 Reviews of Sherlocks.ai?

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Parny

Parny is an AI-assisted operations platform for developers, SRE, platform engineering, and IT operations teams. It combines incident investigation, infrastructure visibility, service dependency mapping, on-call management, and incident response. Parny AI brings related alerts together with available context to help teams assess likely causes, identify potentially affected services, and choose their next troubleshooting checks. Infrastructure Visibility and Service Map provide technical and service-level context, while MCP makes context accessible to AI agents. Engineers validate suggestions against current evidence before making production changes. Service Map currently refreshes daily, and autonomous remediation is not a generally released capability. Investigation coverage depends on the connected sources and available context.

Average Rating: 5.0/5.0

Total Reviews: 20

How Do G2 Users Rate Parny?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 10.0/10 (Category avg: 8.8/10)
  • Constant Monitoring: 10.0/10 (Category avg: 9.0/10)
  • AI Text Generation: 8.6/10 (Category avg: 7.3/10)

Who Is the Company Behind Parny?

  • Seller: Parny
  • Company Website:
  • Year Founded: 2022
  • HQ Location: Istanbul, TR
  • LinkedIn® Page: www.linkedin.com
    6 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 45% Medium, 36% Small

What Do G2 Reviewers Say About Parny?

AI-generated summary from verified user reviews

Pros
  • Users value the detailed alarm information and AI support in Parny, enhancing quick and effective incident responses.
  • Users appreciate the ease of use of Parny, with a user-friendly interface and streamlined alarm management.
  • Users appreciate the flexible and useful alerting system of Parny, enhancing responsiveness during incidents.
  • Users highly value the team collaboration features in Parny, enhancing communication and incident response efficiency.
  • Users value the AI-driven insights of Parny, enhancing alarm analysis and team efficiency significantly.
Cons
  • Users note the limited features in Parny's mobile app compared to the web version, seeking further enhancements.
  • Users find the limited mobile functionality frustrating, indicating a need for features found in the web version.
  • Users feel the mobile app quality needs significant improvement to be on par with the web version.
  • Users note integration issues, with a desire for more integrations despite Parny enhancing on-call experiences overall.
  • Users feel the platform lacks missing features but remain optimistic about future updates and improvements.

What Are Recent G2 Reviews of Parny?

BigPanda

BigPanda is an agentic IT operations platform that enables enterprises to keep the digital world running by transforming manual and reactive human processes into intelligent, autonomous systems. The world’s most trusted brands rely on BigPanda to detect, respond to, and prevent IT incidents at machine speed, improving operational efficiency and delivering exceptional service reliability to their customers. Our primary users include IT Operations (ITOps), Network Operations Centers (NOC), Major Incident Management, Change Management,, and Site Reliability Engineering (SRE) teams that face increasing challenges due to the complexities of modern IT infrastructure. Enterprises spend $250 billion annually on manual, human-driven IT operations, and it doesn’t scale. Teams are hindered by slow, reactive, and manual ITOps and incident management processes that cannot keep up with the scale and rapid pace of change in today's digital landscape. As a result, enterprises experience service outages and increased operational costs, detracting from their ability to innovate and improve service delivery. BigPanda addresses these challenges by transforming the overwhelming volume of IT alerts and incidents into automated, actionable workflows. By leveraging AI agents, advanced algorithms, and machine learning, the platform unifies events and IT knowledge, correlates incidents across domains, and automates triage and investigation. These capabilities streamline the incident response process and reduce the time spent on manual tasks, allowing IT professionals to focus on strategic initiatives rather than being bogged down by routine firefighting. The key capabilities of BigPanda include: - AI Incident Prevention helps teams stop change-related incidents before they happen with scalable, proactive change and problem management. - AI Detection and Response correlates signals and surfaces critical context, so your teams can act before incidents escalate. - The BigPanda L1 Agent strengthens your first line of defense by automating L1 NOC workflows end to end and scaling L1 operations without increasing headcount. - AI Incident Assistant helps IT teams streamline major incidents, including collaboration, investigation, and resolution, to reduce the impact on the business. These capabilities are powered by the BigPanda IT Knowledge Graph, which is purpose-built to enable an AI-first data strategy by capturing your siloed and fragmented data and using it to power insights and automation. BigPanda integrates seamlessly with existing IT tools, empowering enterprises to automate incident response workflows and gain real-time visibility into IT operations. Automating repetitive IT operations tasks helps organizations minimize human error and accelerate resolution times, while the integration capabilities ensure that teams can leverage their current toolsets without disruption. Additionally, BigPanda offers advanced analytics that provide valuable insights into operational performance, helping organizations make informed decisions that enhance service availability and drive business growth. By utilizing BigPanda, enterprises can significantly reduce their IT operating costs while improving service reliability and overall business agility. The platform empowers teams to proactively manage incidents, mitigate outage risk, and enhance customer satisfaction. As organizations continue to evolve amid digital transformation, BigPanda stands out as a critical tool for modern enterprise IT operations, enabling them to thrive in an increasingly complex environment.

Average Rating: 4.5/5.0

Total Reviews: 152

How Do G2 Users Rate BigPanda?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 9.3/10 (Category avg: 8.8/10)
  • Constant Monitoring: 9.4/10 (Category avg: 9.0/10)

Who Is the Company Behind BigPanda?

  • Seller: BigPanda
  • Company Website:
  • Year Founded: 2012
  • HQ Location: Mountain View, California
  • LinkedIn® Page: www.linkedin.com
    336 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Developer, Engineer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 50% Large, 35% Small

What Do G2 Reviewers Say About BigPanda?

AI-generated summary from verified user reviews

Pros
  • Users value the efficient alerting system of BigPanda for reducing noise and streamlining incident management.
  • Users value the effective alert management for reducing noise and automating workflows in incident management.
  • Users appreciate the automation features of BigPanda, effectively reducing noise and streamlining incident management.
  • Users value the easy integrations of BigPanda, enhancing incident management and workflow automation effectively.
  • Users value BigPanda for its streamlined incident management that reduces noise and automates workflows effectively.

What Are Recent G2 Reviews of BigPanda?

What Are G2 Users Discussing About BigPanda?

Pulseway

Pulseway is RMM software, built to help MSPs and IT teams reduce downtime, take control and become more efficient. Pulseway provides all-in-one IT monitoring and management software, filled with features and modules to boost your productivity straight out of the box and never miss critical alerts. - Pulseway’s comprehensive remote monitoring and management (RMM) software provides a complete view across your network. View operational data for workstations, servers, VMs, network devices and more, while resolving issues straight from the same interface. - Be instantly alerted to issues, resolve them before they become a problem and minimize downtime – across the network. - Let you and your team be fully productive from anywhere to deliver first-class customer service wherever you are. - Automate repetitive IT tasks and automatically fix issues before they become a problem. - Pulseway built-in Mobile Remote Control enables simple, reliable, and fluid remote access to any monitored systems. Access files, applications and control remote systems as if you were sitting right in front of them. Try Pulseway RMM today with a free 14-day no-commitment trial to see for yourself.

Average Rating: 4.5/5.0

Total Reviews: 122

How Do G2 Users Rate Pulseway?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 9.2/10 (Category avg: 8.8/10)
  • Constant Monitoring: 9.8/10 (Category avg: 9.0/10)
  • AI Text Generation: 5.0/10 (Category avg: 7.3/10)

Who Is the Company Behind Pulseway?

Who Uses This Product?

  • Who Uses This: IT Manager, Owner
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 52% Small, 42% Medium

What Do G2 Reviewers Say About Pulseway?

AI-generated summary from verified user reviews

Pros
  • Users praise Pulseway for its responsive customer support, enhancing their experience and improving service delivery.
  • Users find Pulseway's ease of use remarkable, enabling seamless access and management from anywhere, even on-the-go.
  • Users appreciate the amazing features of Pulseway, enhancing their computer repair services and customer support significantly.
  • Users appreciate the intuitive design of Pulseway, making it easy to use and enhancing overall IT management efficiency.
  • Users value the comprehensive monitoring capabilities of Pulseway, enhancing efficiency with minimal maintenance required.
Cons
  • Users are frustrated with unfinished features and constant upselling, impacting their overall experience with Pulseway.
  • Users suggest that reporting and remote control functionality need improvement for a smoother experience with Pulseway.
  • Users express frustration over missing features and unfinished modules, complicating their experience with Pulseway.
  • Users find the reporting and billing processes complicated, hindering overall satisfaction with Pulseway's functionality.
  • Users find the limited features of Pulseway disappointing, especially in network monitoring and Linux integration.

What Are Recent G2 Reviews of Pulseway?

What Are G2 Users Discussing About Pulseway?

ManageEngine ServiceDesk Plus

ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity. It comes in three editions and is available in 29 different languages. Over 100,000 organizations and 750,000 technicians, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance. It is fully integrated and easy to set up - without extensive customization or integrations. It has rich automation that helps eliminate pesky manual processes for quicker ticket resolution and higher end user satisfaction. Furthermore, the Standard Edition is FREE forever for both the on-premise and on-demand models upto 5 technicians! Don't take our word for it. Try the 30-day free trial and watch ServiceDesk Plus simplify your IT operations. https://www.manageengine.com/products/service-desk/download.html Features ServiceDesk Plus comes with a great balance of features to suit your business needs. The features available are listed below. Incident management: Gain control of your help desk With incident management you can pin incidents to the right technicians to ensure accountability and automate ticket workflows with automatic ticket dispatch, business rules, escalation, service level agreement, notification rules or alerts, preventive maintenance for timely ticket resolution. In other words, you can manage the entire lifecycle of an incident! Problem management: Go beyond firefighting Problem management helps you analyze the root cause and reduce recurring incidents in your IT, raise a new problem from within an incident, link related incidents to a problem and close them all at once! Further, you can provide temporary workarounds till you find a permanent fix to the problem. Change management: Manage changes with precision Manage your changes with precision. Streamline planning with roll out and back out plans, take informed decisions in the assessment, prioritization, and scheduling of changes with inputs from the Change Advisory Board (CAB), automated workflows to ensure that there are no more unauthorized or failed changes. Asset management: Track and manage assets with ease Discover, track, and manage your IT hardware and software assets in one place. Optimize asset utilization, avoid vulnerabilities, and ensure license compliance. IT project management: Deliver IT projects on time You can now manage multiple IT projects and requirements, plan releases, track progress, collaborate with team, and measure results, or in other words, manage all your IT projects efficiently. Break a full-blown project into milestones and tasks, set roles and provide access permissions, track the utilization of your resources, monitor the overall progress of your IT projects using colored Gantt charts, and do more to steer your IT projects to success! Purchases and contracts management: Track IT purchases and contracts Automate your supplier interactions and IT purchasing functions with full traceability and visibility, maintain master records for various vendors and track purchases from ordering to receipt and invoicing, reduce delays and cut unnecessary spending, track IT hardware and software contracts to improve compliance, associate assets and get proactively notified of contract expiry. Self service portal: Deflect tickets from your service desk Help users solve repeat incidents using a knowledge base and deflect tickets from your service desk, keep end users informed on ticket progress/approvals through automated notifications or make company-wide announcements of any outage or unplanned maintenance, auto suggest solutions during ticket creation and provide easy templates to create tickets. Service catalog: Showcase your IT services Showcase the offered IT services to your end user and give a new face to your IT. You can customize your workflow of delivering the service request specific to each service category. You can also setup approval process and service level agreements for each service request. CMDB: Get the bigger picture ServiceDesk Plus CMDB ensures effortless management of your entire IT infrastructure. Track and manage all configuration items and map their relationships and dependencies. Visually analyze the impact of changes and outages for informed decision-making. Service level agreement: Ensure timely service delivery Create SLAs and provide quality services on time to your end users. With the intuitive SLA management in ServiceDesk Plus, escalate proactively to four levels of hierarchy to ensure that your SLAs are met. Reports: Derive decisions with the right data Generate over 150+ inbuilt reports, custom reports, query reports and flash reports pertaining to various service desk modules like requests, problems, changes, assets, surveys, contracts, and purchase. Use real time dashboards to accurately reflect health of the service desk, create relevant custom reports and add them to your dashboard and take strategic decisions based on the current trend of your help desk performance! Extensions and integrations: Collaborate easily with other IT systems Enjoy tight integration with software that monitors and manages your networks, applications, desktops, and Active Directory. Get what you always wanted - 360 degree visibility of your IT!

Average Rating: 4.2/5.0

Total Reviews: 249

How Do G2 Users Rate ManageEngine ServiceDesk Plus?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 8.9/10 (Category avg: 8.8/10)
  • Constant Monitoring: 8.9/10 (Category avg: 9.0/10)
  • AI Text Generation: 7.6/10 (Category avg: 7.3/10)

Who Is the Company Behind ManageEngine ServiceDesk Plus?

  • Seller: Zoho
  • Year Founded: 1996
  • HQ Location: Austin, TX
  • LinkedIn® Page: www.linkedin.com
    30,913 employees on LinkedIn®
  • Phone: +1 (888) 900-9646

Who Uses This Product?

  • Who Uses This: System Administrator, IT Manager
  • Top Industries: Information Technology and Services, Financial Services
  • Company Size: 58% Medium, 31% Large

What Do G2 Reviewers Say About ManageEngine ServiceDesk Plus?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the easy-to-use interface of ManageEngine ServiceDesk Plus, making navigation intuitive for everyone.
  • Users appreciate the extensive features and easy integrations of ManageEngine ServiceDesk Plus, enhancing daily task management.
  • Users appreciate the easy-to-use interface of ManageEngine ServiceDesk Plus, making it intuitive and accessible for all.
  • Users appreciate the comprehensive asset management features of ManageEngine ServiceDesk Plus, enhancing their operational efficiency.
  • Users praise the excellent customer support provided by ManageEngine, effectively resolving issues and assisting with various needs.
Cons
  • Users find the complexity of setup and customization in ManageEngine ServiceDesk Plus frustrating and time-consuming.
  • Users find the complex setup of ManageEngine ServiceDesk Plus time-consuming and requiring patience for effective customization.
  • Users find the learning curve steep, with a time-consuming setup and advanced features requiring significant training.
  • Users find the steep learning curve of ManageEngine ServiceDesk Plus challenging, especially with setup and advanced features.
  • Users find the limited features of ManageEngine ServiceDesk Plus hinder their ability to manage multiple tickets effectively.

What Are Recent G2 Reviews of ManageEngine ServiceDesk Plus?

What Are G2 Users Discussing About ManageEngine ServiceDesk Plus?

Alloy Navigator

Alloy Navigator is an AI-powered IT service and asset management solution that enables organizations of all sizes to manage their IT operations. This solution offers fully integrated help desk, network inventory and knowledge base capabilities, plus ITIL standards such as change and configuration management. Navigator creates relationships automatically between meaningful data while providing a comprehensive view of IT infrastructure components. Alloy Navigator’s service desk manages tickets, assets, incidents, changes, work orders and more within a single interface. Workflow management engine inside Alloy Navigator enables users to design custom IT processes. These can be altered to the specific needs of the business and personnel and might even include AI-driven steps. The solution also offers an online web portal, self-service portal for end users, and mobile apps for technicians and end-users. The Self-Service Portal is equipped with an AI Assistant to resolve routine questions of end-users, freeing IT for bigger challenges. Alloy Navigator gives users the ability to one-click audit their entire network, conduct a physical inventory with a barcode scanner and ensure compliance in software licensing. End users and admins also have access to interactive dashboards, scheduled reporting and real-time views for timely analysis.

Average Rating: 4.8/5.0

Total Reviews: 119

How Do G2 Users Rate Alloy Navigator?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 8.1/10 (Category avg: 8.8/10)
  • Constant Monitoring: 8.6/10 (Category avg: 9.0/10)

Who Is the Company Behind Alloy Navigator?

Who Uses This Product?

  • Top Industries: Information Technology and Services, Marketing and Advertising
  • Company Size: 76% Small, 32% Medium

What Do G2 Reviewers Say About Alloy Navigator?

AI-generated summary from verified user reviews

Pros
  • Users value the automatic device scanning feature of Alloy Navigator, ensuring accurate and up-to-date asset management.
  • Users find the ease of use in Alloy Navigator enhances both user and technician experiences significantly.
  • Users value the user-friendly ticketing system of Alloy Navigator, which enhances efficiency for both users and technicians.
  • Users value the efficient ticket management in Alloy Navigator, highlighting its quick monitoring and automation capabilities.
  • Users value the automation features of Alloy Navigator, simplifying IT management and reducing manual workload significantly.
Cons
  • Users find the learning curve steep, as setting up basic features can be complex and time-consuming.
  • Users find the complex setup of Alloy Navigator challenging, particularly with automatic scans and synchronization tasks.
  • Users find limited customization in Alloy Navigator, restricting flexibility for creative collaboration and quick project discussions.
  • Users find the setup difficulty challenging, particularly with automatic scans and configuration instructions needing improvement.
  • Users find the poor interface design of Alloy Navigator outdated and less efficient compared to other options.

What Are Recent G2 Reviews of Alloy Navigator?

What Are G2 Users Discussing About Alloy Navigator?

SAS Fraud, Anti-Money Laundering & Security Intelligence

What is SAS Fraud, Anti-Money Laundering & Security Intelligence? Software solutions in the SAS Fraud, Anti-Money Laundering and Security Intelligence suite deliver fast, on-target insights through AI and analytics so organizations can address their fraud, improper payments, financial crimes, public safety and investigational challenges more productively.

Average Rating: 4.2/5.0

Total Reviews: 79

How Do G2 Users Rate SAS Fraud, Anti-Money Laundering & Security Intelligence?

  • Has the product been a good partner in doing business?: 8.1/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 4.2/10 (Category avg: 8.8/10)
  • Constant Monitoring: 6.1/10 (Category avg: 9.0/10)
  • AI Text Generation: 0.0/10 (Category avg: 7.3/10)

Who Is the Company Behind SAS Fraud, Anti-Money Laundering & Security Intelligence?

  • Seller: SAS Institute
  • Company Website:
  • Year Founded: 1976
  • HQ Location: Cary, NC
  • LinkedIn® Page: www.linkedin.com
    15,122 employees on LinkedIn®
  • Phone: 1-800-727-0025

Who Uses This Product?

  • Top Industries: Banking, Financial Services
  • Company Size: 49% Large, 33% Medium

What Do G2 Reviewers Say About SAS Fraud, Anti-Money Laundering & Security Intelligence?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the intuitive and straightforward interface of SAS Fraud, enhancing their overall experience with data management.
  • Users commend the immediate response to fraud patterns and robust analytics capabilities of SAS Fraud prevention.
  • Users admire the efficiency of SAS Fraud, Anti-Money Laundering & Security Intelligence in integrating diverse data sources seamlessly.
  • Users value the real-time analytics of SAS Fraud, enhancing responsiveness to fraud patterns and improving transaction monitoring.
  • Users appreciate the enhanced decision-making capabilities of SAS Fraud & AML, effectively combating fraud and black money flow.
Cons
  • Users find that the learning difficulty with SAS Fraud, Anti-Money Laundering & Security Intelligence hinders effective usage and integration.
  • Users face configuration and tuning complexities in SAS Fraud, making adjustments and solving issues more challenging.
  • Users find the high cost of SAS Fraud burdensome, especially when integrating with existing systems.
  • Users face a steep learning curve with SAS due to complex configuration and challenging advanced functions.
  • Users express frustration with the complexity of SAS Fraud, finding it challenging to configure and integrate effectively.

What Are Recent G2 Reviews of SAS Fraud, Anti-Money Laundering & Security Intelligence?

What Are G2 Users Discussing About SAS Fraud, Anti-Money Laundering & Security Intelligence?

LogicGate

LogicGate is the Leading AI GRC Platform for the Enterprise, giving governance, risk, and compliance teams the flexibility, scalability, and intuitive automation and orchestration they need to move faster and with confidence. Built on the Risk Cloud platform, LogicGate combines a holistic, real-time view of enterprise-wide risk with AI-driven workflows and seamless integrations to deliver actionable intelligence across more than 30 purpose-built, no-code applications. In 2026, LogicGate introduced a new generation of AI Agents spanning Third-Party Risk Management, Enterprise Risk Management, AI Governance, and Business Continuity — repositioning Risk Cloud as the agentic orchestration layer for enterprise GRC, with practitioners serving as the judgment layer inside autonomous, auditable workflows. LogicGate helps risk teams quantify their impact, align with business priorities, and move beyond compliance, supporting sustainable growth, improved operational efficiency, and a dynamic, predictive approach to risk and resilience.

Average Rating: 4.6/5.0

Total Reviews: 212

How Do G2 Users Rate LogicGate?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 9.3/10 (Category avg: 8.8/10)
  • Constant Monitoring: 9.2/10 (Category avg: 9.0/10)
  • AI Text Generation: 6.9/10 (Category avg: 7.3/10)

Who Is the Company Behind LogicGate?

  • Seller: LogicGate
  • Company Website:
  • Year Founded: 2015
  • HQ Location: Chicago, IL
  • LinkedIn® Page: www.linkedin.com
    252 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Insurance
  • Company Size: 52% Large, 38% Medium

What Do G2 Reviewers Say About LogicGate?

AI-generated summary from verified user reviews

Pros
  • Users enjoy the ease of use of LogicGate, allowing them to customize workflows without coding skills.
  • Users appreciate the customizability of LogicGate, enabling tailored workflows that enhance efficiency and fit specific needs.
  • Users appreciate the flexibility and automation of LogicGate, enabling seamless risk and compliance management in one platform.
  • Users value the customization options in LogicGate, enabling tailored workflows and enhancing overall risk management efficiency.
  • Users love the intuitive design of LogicGate, enjoying easy automation and customization without coding knowledge.
Cons
  • Users find that improvement is needed in workflow customization, reporting processes, and the history log detail.
  • Users face a significant learning difficulty without prior GRC experience, complicating the setup and usage of LogicGate.
  • Users find the missing features of LogicGate frustrating, particularly in customizing workflows and dashboard visibility.
  • Users find the difficult initial setup of LogicGate challenging, particularly without prior GRC experience.
  • Users find the inadequate reporting limits workflow insights, requiring extra tools for comprehensive configurations and customizations.

What Are Recent G2 Reviews of LogicGate?

What Are G2 Users Discussing About LogicGate?

SIGNL4

SIGNL4 is an operational alerting and response platform that ensures critical events, alerts and incidents trigger immediate action - anywhere. Modern monitoring, IT infrastructure, cloud services, and IoT systems can detect problems instantly - but problem detection alone does not guarantee response. Simple notifications sent via email, SMS, or chat are often missed, delayed, or fail to reach the right person, especially outside the office or during off-hours. SIGNL4 ensures that critical alerts reach the right responders - wherever they are and in a fully automated manner. With mobile-first alerting, automated escalation, and reliable delivery, it bridges the gap between alert detection and real-world response. The platform provides capabilities for alert unification and triage, on-call alerting, incident response, and alert escalation, including push notifications with mute override, SMS text and voice alerts, escalation policies, AI-assisted duty scheduling, and real-time acknowledgment tracking. Alerts are escalated automatically until a responder takes ownership, ensuring no critical issue is left unattended. The comprehensive and intuitive mobile app works as the anywhere incident command center. Designed for IT operations, DevOps, security teams, and operational environments beyond the desk, SIGNL4 enables fast, reliable response across IT, OT, and IoT systems. The convenience of interfaces such as email, webhooks, and pre-built two-way connectors further enhances SIGNL4's functionality. These features facilitate the integration of the alerting and response layer into the entire operations stack, allowing organizations to leverage their current infrastructure while improving incident response capabilities. By turning alerts into immediate, accountable action - anywhere - SIGNL4 helps organizations reduce downtime and maintain mission-critical operations and operational excellence. SIGNL4 is built for the heroes who keep everything running.

Average Rating: 4.6/5.0

Total Reviews: 88

How Do G2 Users Rate SIGNL4?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 9.2/10 (Category avg: 8.8/10)
  • Constant Monitoring: 9.6/10 (Category avg: 9.0/10)
  • AI Text Generation: 8.9/10 (Category avg: 7.3/10)

Who Is the Company Behind SIGNL4?

  • Seller: Derdack
  • Company Website:
  • Year Founded: 1999
  • HQ Location: Potsdam, Germany
  • LinkedIn® Page: www.linkedin.com
    31 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Government Administration
  • Company Size: 40% Small, 33% Medium

What Do G2 Reviewers Say About SIGNL4?

AI-generated summary from verified user reviews

Pros
  • Users praise SIGNL4 for its ease of use, making setup and integration with existing systems seamless and efficient.
  • Users value SIGNL4 for its efficient alerting and seamless integration, enhancing IT security and team coordination.
  • Users value the efficient alerting system of SIGNL4, which enhances IT security and real-time incident response.
  • Users value the efficient alert management of SIGNL4, enabling swift responses to IT issues without disruption.
  • Users praise the prompt and effective customer support of SIGNL4, ensuring smooth integration and ongoing assistance.
Cons
  • Users face integration issues as SIGNL4's SaaS model complicates connections to internal high-security systems.
  • Users find SIGNL4 expensive due to the need for multiple subscriptions for different license tiers.
  • Users feel that more built-in connections and remote action features are needed to enhance SIGNL4's functionality.
  • Users experience notification issues with SIGNL4, finding alerts overwhelming and cumbersome to manage effectively.
  • Users find the complex UI of SIGNL4 challenging, making it hard to navigate and summarize information effectively.

What Are Recent G2 Reviews of SIGNL4?

What Are G2 Users Discussing About SIGNL4?

Mattermost

Mattermost is an open source platform for secure collaboration across the entire software development lifecycle. Hundreds of thousands of developers around the globe trust Mattermost to increase their productivity by bringing together team communication, task and project management, and workflow orchestration into a unified platform for agile software development. Founded in 2016, Mattermost’s open source platform powers over 800,000 workspaces worldwide with the support of over 4,000 contributors from across the developer community. The company serves over 800 customers, including European Parliament, NASA, Nasdaq, Samsung, SAP, United States Air Force and Wealthfront, and is backed by world-class investors including Battery Ventures, Redpoint, S28 Capital, YC Continuity. To learn more, visit www.mattermost.com.

Average Rating: 4.3/5.0

Total Reviews: 355

How Do G2 Users Rate Mattermost?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.1/10)

Who Is the Company Behind Mattermost?

Who Uses This Product?

  • Who Uses This: Senior Software Engineer, Software Engineer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 37% Medium, 33% Large

What Do G2 Reviewers Say About Mattermost?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use in Mattermost, enjoying its intuitive design and seamless communication features.
  • Users appreciate the versatile features of Mattermost, enabling seamless communication and organization within teams.
  • Users appreciate the seamless integrations of Mattermost, enhancing collaboration without compromising on security and control.
  • Users value the robust security and self-hosting capabilities of Mattermost, ensuring total control over their data.
  • Users value the fast and reliable team messaging of Mattermost, enhancing collaboration and customization for better productivity.
Cons
  • Users find the interface not intuitive, making navigation and discovery of features difficult for new and non-technical users.
  • Users experience performance issues with Mattermost, including lagging mobile notifications and challenges in search functionality.
  • Users struggle with integration issues in Mattermost, as setup can be complex and requires technical expertise.
  • Users find the learning curve steep with Mattermost, citing complex setup and a less intuitive interface.
  • Users find that missing features in Mattermost make it less intuitive and challenging for onboarding and usage.

What Are Recent G2 Reviews of Mattermost?

What Are G2 Users Discussing About Mattermost?

All Quiet

All Quiet is a modern IT incident management platform designed to facilitate effective collaboration among software engineers, product managers, and DevOps teams. This versatile solution caters to both small start-up teams and large enterprise organizations, providing a user-friendly experience that enhances incident response and resolution processes. With mobile applications available for both iOS and Android, All Quiet ensures that teams can stay connected and informed, regardless of their location. Developed in Berlin, All Quiet prioritizes data security and compliance, offering selectable EU data residency in Frankfurt, GDPR compliance, and ISO 27001 certification. This commitment to data protection ensures that alert data for EU users remains within the EU, providing peace of mind for organizations concerned about data sovereignty and privacy regulations. The platform is designed to integrate seamlessly with a variety of contemporary observability tools, allowing users to consolidate data from multiple sources and gain a comprehensive overview of incidents, which is crucial for effective troubleshooting and faster resolutions. One of the standout features of All Quiet is its flexible alerting system. Users can choose from various notification channels, including Push Notifications, SMS, Emails, or Phone Calls, depending on the severity of the alert or other customizable criteria. This adaptability ensures that critical incidents are communicated promptly to the right team members. Additionally, integration with popular collaboration tools like Slack or Discord enhances the alerting framework, fostering a more responsive and connected team environment. All Quiet also excels in on-call and scheduling management, offering robust functionalities for crafting schedules, overseeing rotations, and facilitating smooth handovers. This ensures that incidents are allocated to the appropriate team members efficiently, reducing the likelihood of oversight during critical situations. The platform's escalation management capabilities allow teams to tailor escalation rules and automate notifications, ensuring that only those involved in the current escalation level are notified, thus preserving work-life balance for team members. With a focus on real-time collaboration, All Quiet enables team members to share incident updates and communicate effectively, harnessing collective expertise to accelerate resolution and minimize downtime. The platform is built with stringent security measures and data protection protocols, ensuring that user data is safeguarded. All Quiet offers a risk-free experience with a 14-day free trial and a transparent pricing model starting at just $4.99 per user per month, allowing organizations to explore its capabilities without commitment.

Average Rating: 4.4/5.0

Total Reviews: 37

How Do G2 Users Rate All Quiet?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 10.0/10 (Category avg: 8.8/10)
  • Constant Monitoring: 10.0/10 (Category avg: 9.0/10)

Who Is the Company Behind All Quiet?

  • Seller: All Quiet
  • Company Website:
  • HQ Location: Berlin, DE
  • LinkedIn® Page: www.linkedin.com
    3 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 51% Medium, 31% Small

What Are Recent G2 Reviews of All Quiet?

FireHydrant

Sound the alarm, assemble the team, and work the problem — all without a single swivel of the chair. FireHydrant is the only all-in-one incident management platform that helps teams manage incidents from the moment something seems off until you’ve learned from the retro. Companies like DocuSign, LaunchDarkly, 1Password, Duo, Snyk, and many more use FireHydrant to reduce manual work, get everyone on the same page, and improve time to resolution. Here’s how FireHydrant works across the entire incident lifecycle: Team-based alerting and on-call scheduling You built it, you own it, and now you can design the schedules, rules, and escalation policies you need for it. Get ultimate control over on-call management. Automated, unified incident response Confidently move from declared to resolved in a shared workspace that brings your team and tools together in Slack or Teams without all the context switching. Actionable learnings and analytics Automatic data capture, guided retrospectives, and built-in metrics on everything from alert-to-noise to MTTX cement insight-driven improvement in your culture. AI-enhanced response and insights Like having an expert on-call engineer by your side, our AI transcribes video meetings, creates incident summaries and Status Page updates, and provides instant context on existing issues. AI-enhanced Retrospectives analyze your incident data to provide root cause analysis, key findings, and contributing factors. Checking the boxes? We’ve got you covered: ✅ API-first, over 350 API endpoints, SDKs ✅ 35+ integrations with tools like PagerDuty, Slack, DataDog and more ✅ Terraform provider ✅ Run incidents from Slack, Teams, or the web UI ✅ SOC II compliant ✅ AI-enhanced

Average Rating: 4.5/5.0

Total Reviews: 142

How Do G2 Users Rate FireHydrant?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 8.7/10 (Category avg: 8.8/10)
  • Constant Monitoring: 8.3/10 (Category avg: 9.0/10)
  • AI Text Generation: 8.3/10 (Category avg: 7.3/10)

Who Is the Company Behind FireHydrant?

Who Uses This Product?

  • Who Uses This: Software Engineer
  • Top Industries: Financial Services, Computer Software
  • Company Size: 50% Medium, 45% Large

What Do G2 Reviewers Say About FireHydrant?

AI-generated summary from verified user reviews

Pros
  • Users enjoy the easy integrations of FireHydrant, which streamline incident response and enhance collaboration effortlessly.
  • Users appreciate how automation streamlines incident management, enhancing collaboration and saving time during crisis situations.
  • Users highlight the intuitive communication flow of FireHydrant, enhancing incident management and team collaboration seamlessly.
  • Users value the seamless integrations of FireHydrant with tools like Slack and Jira for efficient incident management.
  • Users value the seamless integration of alert management in FireHydrant, streamlining their incident response process effectively.
Cons
  • Users find the complexity of the interface overwhelming due to numerous customization options and multiple interfaces.
  • Users find the confusing UI and licensing model, impacting their overall understanding and usage of FireHydrant.
  • Users note limited features in FireHydrant's automation and web UI, hindering their analytics capabilities.
  • Users face a steep learning curve with Blameless, especially when adjusting to various interfaces and features.
  • Users find the interface issues with FireHydrant confusing, particularly regarding the web version's intuitiveness.

What Are Recent G2 Reviews of FireHydrant?

What Are G2 Users Discussing About FireHydrant?

ALVAO Service Desk

ALVAO Service Desk is a Microsoft-native ITSM platform that centralizes requests across IT, HR, and Facilities. Integrated with Outlook and Teams, it allows employees to create, track, and resolve tickets directly in familiar tools. AI and Copilot features automate repetitive tasks, provide smart suggestions, and power a Teams-based virtual agent for 24/7 self-service. With transparent dashboards, SLA-driven prioritization, Power platform integration, no-code automatization and Power BI reporting, ALVAO delivers clarity and measurable results. Deployable in Azure or on-premises, and aligned with ISO 27001 and SOC 2, it combines security, flexibility, and scalability to streamline service delivery and drive organizational efficiency while ensuring compliance with standards such as Cyber Essentials and DORA. For more information visit www.alvao.com

Average Rating: 4.6/5.0

Total Reviews: 52

How Do G2 Users Rate ALVAO Service Desk?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 8.8/10 (Category avg: 8.8/10)
  • Constant Monitoring: 5.6/10 (Category avg: 9.0/10)
  • AI Text Generation: 7.8/10 (Category avg: 7.3/10)

Who Is the Company Behind ALVAO Service Desk?

  • Seller: ALVAO
  • Year Founded: 1999
  • HQ Location: Brno, CZ
  • LinkedIn® Page: www.linkedin.com
    56 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Government Administration
  • Company Size: 65% Medium, 29% Large

What Do G2 Reviewers Say About ALVAO Service Desk?

AI-generated summary from verified user reviews

Pros
  • Users enjoy the intuitive and user-friendly interface of ALVAO Service Desk, enhancing navigation and customization capabilities.
  • Users commend the user-friendly interface of ALVAO Service Desk, making navigation and administration seamless and efficient.
  • Users commend the automation capabilities of ALVAO Service Desk, streamlining processes and enhancing efficiency significantly.
  • Users appreciate the time-saving automation of ALVAO Service Desk, streamlining processes and enhancing efficiency significantly.
  • Users value the collaborative capabilities of ALVAO Service Desk, enhancing communication across departments and improving processes.
Cons
  • Users find the complex setup of custom forms in ALVAO Service Desk to be challenging without adequate documentation.
  • Users find the insufficient information on custom forms to be somewhat complicated and in need of better documentation.
  • Users find the learning curve steep, noting complicated forms and unintuitive filtering as challenging aspects.
  • Users find limited customization in ALVAO Service Desk, particularly with complex custom forms and reporting capabilities.
  • Users experience sporadic bugs in ALVAO Service Desk, but most are minor and can be resolved easily.

What Are Recent G2 Reviews of ALVAO Service Desk?

What Are G2 Users Discussing About ALVAO Service Desk?

Tian Lin
TL
Researched and written by Tian Lin
Updated April 10, 2026